SENIOR RESERVATIONIST
2 days ago
Middlesex
Job Description Salary: $22/Hr-$25/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Workplace Services Community Ambassador is a highly visible, client- and executive-facing role responsible for delivering a white-glove workplace experience. This position creates a warm, polished, and professional atmosphere while ensuring all office spaces are impeccably maintained and fully supported. The ideal candidate brings a hospitality mindset, exceptional professionalism, flexibility, and strong Microsoft Office skills. KEY RESPONSIBLITIES: • Serve as the first point of contact for clients, executives, and visitors, delivering a consistently elevated hospitality experience, • Maintain the presentation, cleanliness, and readiness of all shared office spaces, including reception areas, conference rooms, workstations, pantries, and supply areas, • Prepare conference rooms before and between meetings, ensuring furniture alignment, technology readiness, and attention to detail, • Restock and manage pantry, catering, and office supplies to ensure seamless daily operations, • Clean, sanitize, and organize pantry and catering equipment daily, • Provide reception and administrative support; anticipate needs and respond to requests promptly and discreetly, • Utilize Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) for communication, scheduling, coordination, and documentation, • Maintain working knowledge of office systems, room reservations, and basic office technology, • Communicate business activity updates and escalate maintenance, safety, or service issues as needed, • Support the planning and execution of executive meetings, client visits, and office events, • Adhere to all security, health, and safety protocols, • Perform additional duties as assigned REQUIRED QUALIFICATIONS: • Hospitality, hotel, concierge, or client-service experience strongly preferred, • Excellent Microsoft Office skills required, • Professional presence with strong attention to detail and presentation standards, • Discreet, trustworthy, and committed to confidentiality, • Flexible and adaptable in a fast-paced, executive environment, • Highly organized with the ability to manage multiple priorities, • Strong verbal and written communication skills, • Ability to lift and move up to 50 lbs COMMUNICATION SKILLS: • Clear, confident, and polished verbal and written communication, • Ability to interact professionally with executives, clients, and internal partners Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1502715 Rapport a specialized division of FLIK Hospitality Group