Event Producer, Badging (Event Registration)
9 days ago
East Rutherford
Job Description Job Description - Producer, Badging (Event Registration) Brief Description We are looking for a Producer to join our team, in the badging department, located in East Rutherford, New Jersey. This position is a hybrid role; working from home, at our warehouse, and onsite for events. We provide cross-training opportunities in a multitude of divisions with incentives to learn and evolve skillsets. Come be a part of a quickly growing department. The ability to travel is a must. The Producer is a key operational role responsible for executing events of moderate complexity within their primary service (webcasting, AV, badging, or virtual concierge) while developing functional proficiency in a second service through cross-training. This role supports Senior Producers in delivering high-quality events, supervises independent contractors during busy seasons, and ensures client satisfaction through technical expertise and professional execution. The Producer plays a critical role in maintaining operational efficiency, contributing to team development, and advancing their skills to prepare for leadership roles. The ideal candidate is a technically adept, organized professional with strong teamwork skills and a commitment to learning across services. Duties and Responsibilities * On-site event registration * Technical support * Stage and prepare equipment for events * Customer service * Pack and ship equipment * Able to learn new technologies quickly * Professional demeanor * Must be Tech Savvy. Internet networking, printers * Ensure all gear is set up and working by showing the client a final sample of name badge and schedule printed * Ability to create a clean, professional presentation of our equipment * Be pleasant and energetic early in the morning Event Planning and Execution (70%) * Manage specific components of event production in primary service, including * Webcasting: Configure and manage live and virtual streams using platforms like Zoom, OBS, GSUITE and our proprietary software; ensure stable internet connectivity and high-quality audio/video output. Oversee production from pre to post including: coordinating with hosts, AV providers and venue staff. Setup and execution of hardware and software. Managing other contractors and employees to assure high end webcasts. * AV: Oversee setup, operation, and strike of audio, video, lighting, staging and scenic systems; coordinate with venue staff for vehicle loading requirements, power, internet, and rigging needs * Badging: Manage standard and RFID badging systems, oversee attendee registration workflows, and ensure timely badge production * Virtual Concierge: Supervise virtual event platforms, moderate attendee interactions, and troubleshoot platform issues for seamless guest experiences. * Execute event tasks according to production plans, ensuring timely setup, operation, and breakdown. * Assist Senior Producers in complex, multi-service events, applying cross-trained skills in a secondary service (e.g., a badging producer supporting AV services) * Serve as the primary point of contact for clients and TWST staff during events, addressing concerns and ensuring deliverables meet expectations. * Troubleshoot technical issues during events (e.g., audio feedback, streaming lag) under Senior Producer or Director guidance. * Assist with event planning, including preparing equipment lists, staffing schedules, and technical checklists. * Maintain and organize service-specific equipment, reporting any maintenance needs to Service Directors. * Document event details (e.g., setup configurations, issues encountered) for post-event reports. * Stay updated on service-specific technologies and best practices to enhance event delivery. Team Support and Supervision (20%) * Supervise independent contractors during events, delegating tasks and ensuring adherence to company standards. * Provide on-the-job training to coordinators, focusing on technical skills and event protocols. * Collaborate with Senior Producers and other Producers to coordinate multi-service events (e.g., combining webcasting and AV for hybrid events). * Participate in post-event debriefs, providing feedback on team performance and event outcomes. * Support Senior Producers in mentoring staff and reinforcing cross-training goals. Cross-Training and Skill Development (10%) Actively participate in cross-training to achieve functional proficiency in a second service within 6–12 months (e.g., a webcasting producer learning AV setup). * Example: Producer in AV should be capable of supporting basic webcasting tasks, such as configuring a Zoom stream or managing audio inputs. Attend cross-training workshops and shadow events in secondary services to build skills. Apply cross-trained skills during events to support flexibility and resource allocation. Provide feedback to Service Directors on cross-training program effectiveness. Education and Experience * Experience: 2-3 years in live event production, with proficiency in one of the following services: webcasting, AV, badging, or virtual concierge event services. * Technical Skills: * Webcasting: Proficiency with streaming platforms, encoding hardware, and network troubleshooting. * AV: Hands-on experience with audio mixers, lighting consoles, video switchers, and scenic set pieces * Badging: Familiarity with registration software platforms and badging hardware (e.g., Zebra printers, RFID scanner systems). * Virtual Concierge: Expertise in virtual event platforms and customer-facing moderation tools. * Cross-Training: Basic knowledge or training in a second service (e.g., a badging producer with introductory AV skills). * Teamwork: Ability to work collaboratively in fast-paced environments and supervise junior staff or contractors. * Problem-Solving: Capability to address technical or logistical challenges during events with minimal supervision. * Communication: Strong verbal and written skills for client interactions, team coordination, and reporting. * Availability: Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events (especially for full-time roles). Key Skills and Competencies * Organization and prioritization skills * Attention to detail and accuracy * Confidentiality and Judgment * Communication and problem-solving skills * Information management skills * Ability to work independently and in collaborative environments * Ability to meet deadlines Schedule: * Day Shifts * Monday to Friday * Some weekend, mostly travel * Ability to travel, up to 40%. Experience: * Customer service: 2 year (Required) * IT: 1 year (Preferred) License/Certification: * Driver's License (Preferred) Job Title: Producer Employment Type: Exempt Full-Time Location: Hybrid - Remote, Warehouse (East Ruther, On-Site) Reports to: Amit Shame-Tov : Senior Manager, Badging Operations Compensation & Benefits Salary: $60,000 yearly Bonus: * Discretionary Bonus Eligible- Annual bonus based on company and individual performance Benefits: * Employer sponsored Medical, Dental and Vision plans * 401K Employee contribution plan (no match) * Employer paid Professional Development * Time Off: 3 Weeks Vacation 6.5 Sick Days * Parental Leave * Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including, critical illness, hospital and legal insurance Company Description