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Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. The Patron Impact & Satisfaction Researcher will play an important role in helping the Library meet its full potential as a vital, relevant, and accessible public institution that is equitably used across our service area. Our patrons’ satisfaction with the quality and outcomes of their library experience not only influences their future library use - it can also shape their views of, and support for, civic institutions and public life more broadly. The Patron Impact & Satisfaction Researcher’s mandate is the development, analysis, and dissemination of survey-derived metrics tracking our patron (and broader community) experience, satisfaction, and impact, at the level of the Library overall, as well as its specific programs and services. This is a great opportunity for someone interested in applying their research and analytical skills to identifying the drivers underlying library “magic” and recommending ways to broaden and deepen it, thereby enhancing our benefit to the communities we serve. Key responsibilities • Metric development: Translate outcome and impact goals from internal logic models into a core set of experience, satisfaction, and impact measures for specific offerings, and for the Library overall, • Survey development and testing: Operationalize these metrics into survey questions to be administered to patrons and community members, • Data infrastructure: Build the process by which these metrics are regularly gathered, at scale, in living data streams across the Library’s physical and digital touchpoints, • Data monitoring: Develop approaches to continuously track patterns in metrics, • Data analysis: Determine the core drivers underlying experience, satisfaction, and impact across time, location, audience, and at key points in service life cycle, • Synthesis with other research: Build bridges between these metrics and the Strategy & Public Impact team’s other data streams, marrying trends and insights from survey responses to patterns of usage (e.g. attendance, borrowing), • Opportunity identification: Make programmatic and policy recommendations to better fulfill unmet patron and community needs, • Get acquainted with Strategy and Public Impact patron research approaches and our qualitative and quantitative data streams, • Learn the organizational structure of the Library, meet our key internal stakeholders, and absorb what we have already learned about our patrons and the communities they come from, • Become proficient in our ongoing patron research, existing metrics and key reports, and identify areas of patron experience and library impact for core metric development, • Take primary responsibility for survey-based research: from understanding the research questions, through translating them into survey questions and methodologies, and fielding patron and staff surveys, to analyzing and synthesizing the results, • Suggest ways of enriching and deepening the findings from qualitative research and surveys with other data streams (e.g., circulation or visits), • Independently prepare reports communicating our findings to various internal and external audiences, • Bachelor’s degree required, a graduate degree in social science or other relevant discipline recommended, • 2 years of hands-on professional experience - or an equivalent combination of education and work experience - in an applied research role involving survey and metrics development and analysis, • Strong command of survey methods and evaluation methodologies, including potential research questions and techniques and research tools/software, • Familiarity with core statistical techniques such as significance testing, correlation, regression, distributions, factor and cluster analysis, and basic predictive modeling, • Basic proficiency in R (preferred), Python, or other statistical programming language, • Advanced proficiency in Microsoft Office and Google apps suites, especially Excel and Google sheets, • Ability to systematize output from, and detect patterns within, qualitative data sets, • Ability to independently produce high-standard, presentation-ready deliverables, • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing to employees at all levels of the organization, • Ability to to establish trusting relationships within a diverse organization, across multiple levels of management and staff, • Demonstrated learning mindset, with a continual appetite for developing skills, asking new questions, and absorbing information More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library’s operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library’s vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work, • Be Welcoming and InclusiveWork Environment Physical Duties Union/Non Union Non-Union FLSA Status Exempt Schedule • 35 hrs/week

Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. We are seeking a full academic year Intern to support our work articulating the Library’s role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities. This is an opportunity for someone with a strong interest in public service and public libraries to learn from, and contribute to, the work of our team while exploring a career in strategy, qualitative and quantitative research, data analytics and/or impact evaluation. This position is temporary for 1 year, subject to school enrollment. Key Responsibilities The Intern will: • Support the team’s work to design and implement a wide range of qualitative research projects and programs, ranging from large-scale surveys to focus groups to one-on-one user testing and interviews, • Coordinate logistics of qualitative research, e.g. survey distribution, interview scheduling, • Work with team members on translating programmatic and operational questions into qualitative user research projects, • Help with analyzing primary research findings, as well as Library’s usage and user data, to generate insights informing strategic decisions and evaluating the impact and success of strategic programmatic initiatives, • Help prepare research reports and presentations for a variety of internal and external audiences, offering actionable, evidence-based recommendations to optimize program design, user experience and outcomes and identify opportunities for strategic investment, • Conduct external industry and market research to contextualize institutional findings and point to new research directions, • Current enrollment in a Bachelor’s degree program in a relevant field (i.e., Data Analytics/Information Science, Public Policy, Psychology or other relevant social science), • Experience with data analysis and qualitative research (surveys, interviews, focus groups), • Proficiency in Microsoft Office and Google apps suites, • Some experience with experimental design, testing, and evaluation methodologies; exposure to research questions and techniques and research tools/software, • Good listening and observational skills, • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing, • Demonstrated successful experience working collaboratively and effectively and establishing trusting relationships within a diverse organization, across multiple levels of management and staff, • Learning mindset, with a continual appetite for developing skills and absorbing information, • Devoted to advancing The New York Public Library’s mission and values, and a sincerely enthusiastic library promoter!Preferred Qualifications, • Graduate school enrollment in a relevant field (as above, plus Library Science) Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • May require travel within NYCHours, • 15-20 hrs/week

Job Description JOB TITLE: SHIFT SUPERVISOR (Fire Life Safety Director F-89 Certificate of Fitness) FLSA: NON-EXEMPT DEPARTMENT: HOUSING AND SERVICES - SECURITY SALARY: $28 PER HOUR SUMMARY: Perform responsible work involving a variety of specialized assignments, and security systems in a homeless shelter. Shift Supervisor reports to the Security Manager. Proof of COVID-19 vaccine is required. DUTIES & RESPONSIBILITIES: • Must possess a practical knowledge of Fire Alarm Control panels and Fire Protection Systems, • Conduct daily visual inspection of the Fire Alarm Control Panel and take corrective action, • Ensure monthly, semiannual, and annual inspections and testing of all fire life safety devices, components, and fire extinguisher by authorized persons, • Respond to the Fire Alarm Control Panel during fire and non-fire emergencies, • Develop the fire safety and non-fire emergency action plan in accordance with the provisions of the FDNY Plan, and the Fire Code, • Implement the fire safety and non-fire emergency action plan, • Provide the initial and refresher training for all Fire Brigade/Fire Life Safety staff members, • Complete monthly security reports, • Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy, • Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities., • Attend and conduct various meetings and training’s as needed., • Check inventory of all assigned equipment daily, and investigate any discrepancies. Associates Degree in social services, criminology or related field; or equivalent experience required. Must possess a Fire Life Safety Director F-89 Certificate of Fitness. A valid N.Y.S Security Guard License, and certified in Nonviolent Crisis Intervention (CPI). Must possess a general knowledge of security systems. Ability to solve problems; ability to make decisions based on factual information a must. Knowledge of video surveillance and fire detection / alarm notification system a must. Shift Supervisor must own their own vehicle and have knowledge of public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR Zu9ADiFsEy

Job Description JOB TITLE: SHIFT SUPERVISOR (Fire Life Safety Director F-89 Certificate of Fitness) FLSA: NON-EXEMPT DEPARTMENT: HOUSING AND SERVICES - SECURITY SALARY: $28 PER HOUR SUMMARY: Perform responsible work involving a variety of specialized assignments, and security systems in a homeless shelter. Shift Supervisor reports to the Security Manager. Proof of COVID-19 vaccine is required. DUTIES & RESPONSIBILITIES: • Must possess a practical knowledge of Fire Alarm Control panels and Fire Protection Systems, • Conduct daily visual inspection of the Fire Alarm Control Panel and take corrective action, • Ensure monthly, semiannual, and annual inspections and testing of all fire life safety devices, components, and fire extinguisher by authorized persons, • Respond to the Fire Alarm Control Panel during fire and non-fire emergencies, • Develop the fire safety and non-fire emergency action plan in accordance with the provisions of the FDNY Plan, and the Fire Code, • Implement the fire safety and non-fire emergency action plan, • Provide the initial and refresher training for all Fire Brigade/Fire Life Safety staff members, • Complete monthly security reports, • Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy, • Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities., • Attend and conduct various meetings and training’s as needed., • Check inventory of all assigned equipment daily, and investigate any discrepancies. Associates Degree in social services, criminology or related field; or equivalent experience required. Must possess a Fire Life Safety Director F-89 Certificate of Fitness. A valid N.Y.S Security Guard License, and certified in Nonviolent Crisis Intervention (CPI). Must possess a general knowledge of security systems. Ability to solve problems; ability to make decisions based on factual information a must. Knowledge of video surveillance and fire detection / alarm notification system a must. Shift Supervisor must own their own vehicle and have knowledge of public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR g2KBuRniEe