Assistant Service Manager - Boilers & Associated Equipment
hace 1 día
Mount Vernon
Job Description We are seeking an Assistant Service Manager - Boilers & Associated Equipment to join our team! You will be responsible for helping the Service Manager and Customers by providing product and service information, managing the scheduling & invoicing team and resolving technical issues. Responsibilities: • Assist in overseeing day-to-day service operations for boiler installation, maintenance, and repair, • Coordinate and schedule service technicians to meet customer needs and deadlines, • Monitor job progress and ensure timely completion of service calls, • Perform site visits and meet with customers to assess needs, provide updates, and ensure satisfaction, • Provide technical support to field staff when needed, • Ensure all work complies with safety regulations, codes, and company standards, • Handle customer inquiries, complaints, and service follow-ups professionally, • Maintain service records, reports, and documentation, • Support inventory management for parts and equipment, • Help train and mentor service technicians, • Assist in performance evaluations and team development, • Collaborate with sales and operations teams to improve service delivery Qualifications: • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • High school diploma or equivalent (Associate’s or technical degree preferred), • 3–5 years of experience in boiler/HVAC service or related field, • Prior supervisory or leadership experience preferred, • Strong knowledge of boiler systems, controls, and safety procedures, • Excellent organizational and multitasking skills, • Strong communication and customer service, • Proficiency in service management software and Microsoft Office, • Valid driver’s license (may be required) SKILLS & COMPETENCIES: • Leadership and team coordination, • Problem-solving and decision-making, • Time management and scheduling, • Technical troubleshooting, • Customer relations management, • Attention to detail and safety compliance WORKING CONDITIONS: • Combination of office and field environment, • May require occasional travel to job sites, • On-call or after-hours support may be required PHYSICAL REQUIREMENTS: • Ability to lift equipment (up to 50 lbs.), • Standing, walking, and occasionally climbing at job sitesCompany DescriptionMiller Proctor Nickolas, Inc. is the only authorized Cleaver Brooks boiler parts, service and sales agent in the NYC Metro, Westchester, surrounding counties and Long Island area. We specialize in the best produced boilers in the industry with the highest trained service technicians. Our staff has been with us an average of 20 years. Because of the dedication, enjoyment in their work, and job satisfaction, openings like this seldom come along. The work atmosphere is informal and comfortable, and the HVAC industry is constantly growing. Join our team not for a job, but for a career and as an owner of the company! We are an employee owned company (ESOP) and you become an Employee Owner after just one year earning shares in the company. ESOPs are the largest creator of middle class wealth in the USA. When joining the 2Hudson family of companies, Miller Proctor Nickolas, Inc, Mobile Steam Boiler Rental Corp., and Hudson Clean Heat, you're more than an employee, you're an Employee Owner. 2Hudson is the most recognized heating solutions company in the NYC metro area. Don't miss this chance to become one of our employee owner family members.Miller Proctor Nickolas, Inc. is the only authorized Cleaver Brooks boiler parts, service and sales agent in the NYC Metro, Westchester, surrounding counties and Long Island area. We specialize in the best produced boilers in the industry with the highest trained service technicians. Our staff has been with us an average of 20 years. Because of the dedication, enjoyment in their work, and job satisfaction, openings like this seldom come along. The work atmosphere is informal and comfortable, and the HVAC industry is constantly growing. \r\n\r\nJoin our team not for a job, but for a career and as an owner of the company! We are an employee owned company (ESOP) and you become an Employee Owner after just one year earning shares in the company. ESOPs are the largest creator of middle class wealth in the USA. When joining the 2Hudson family of companies, Miller Proctor Nickolas, Inc, Mobile Steam Boiler Rental Corp., and Hudson Clean Heat, you're more than an employee, you're an Employee Owner. 2Hudson is the most recognized heating solutions company in the NYC metro area. Don't miss this chance to become one of our employee owner family members.