Executive Assistant to CRO & NYC Office Assistant
5 days ago
New York
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineeringinnovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. We're hiring an Executive Assistant to the CRO who will also help run the experience of our New York office. This is not a traditional EA role. You will operate as the control tower behind a fast-moving GTM organization, ensuring the CRO can focus on the highest-impact work while the office environment supports the team operating within it. You'll manage complex calendars, travel, and communications while also helping ensure the NYC office runs smoothly, feels welcoming, and reflects the standards of a high-performing team. You'll work across two very different operational surfaces: • Leadership operations This role requires occasional travel with the CRO. You will manage the operational surface area of the CRO's day-to-day work. Responsibilities include: • Manage a high-volume, constantly shifting calendar, • Reprioritize proactively based on business impact, • Coordinate domestic and international travel, • Triage communications and draft responses when appropriate, • Coordinate agendas, materials, and logistics, • Ensure meetings are prepared and productive, • Act as a thoughtful filter for incoming requests You will: • Maintain awareness of both professional and personal calendars, • Track important commitments and events, • Protect pre-agreed personal and family time The goal is simple: nothing important falls through the cracks. You will also help ensure the New York office runs smoothly and feels like a great place to work. This includes: Office Operations • Coordinate office supplies, vendors, and daily logistics, • Support onboarding logistics for new hires, • Maintain a stocked kitchen with snacks, drinks, coffee, and fruit, • Coordinate lunch programs and office deliveries, • Greet visitors and ensure guests feel welcomed Sometimes that means solving small operational problems quicklyand taking pride in the details that make an office feel cared for. AI fluency is a core capability for this role. We expect this role to actively use AI tools to create efficiency across both your workflow and the CRO's. Examples include: • Drafting communications or meeting summaries, • Automating repetitive operational tasks, • Streamlining scheduling, travel planning, or documentation Strong candidates for this role tend to share several characteristics: Operator Mindset You don't just manage tasksyou manage systems. High Agency You notice problems and solve them without waiting for direction. Calm Under Pressure You can handle constant change without losing control. Detail Oriented You notice small things others miss and close loops quickly. Strong Judgment You know when to escalate, when to solve independently, and when to protect leadership time. Hospitality Mindset You take pride in environments where people feel welcomed and supported. AI Curious You enjoy experimenting with tools that improve efficiency and productivity. • You prefer predictable days with minimal context switching, • You see operational or office tasks as beneath you, • You prefer waiting for direction rather than stepping in proactively Within 6 months • The CRO's time and logistics run smoothly, • The office operates seamlessly day-to-day, • Leadership relies on you as a true operational partner, • Workplace experience feels intentional rather than reactive Laurel is building technology that helps professionals reclaim time and focus on meaningful work. We're intentional about how we scale and serious about supporting our team as humans, not just headcount. This role sits at the operational center of leadership and workplace experienceensuring our leaders stay focused on the work that matters most while our team operates in an environment designed to support them every day. • To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian, • A smart, fun, collaborative, and inclusive team, • Great employee benefits, including equity and 401K, • Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team, • An opportunity to perform at your best while growing