Buscar empleo: 1000+ ofertas de trabajo de critical care en New York, NY (abril 2025)

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Customer Service Representative (CSR)

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

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Nurse Staffing Agency

Job Summary The Registered Nurse (RN) is responsible for providing high-quality, patient-centered care, coordinating with healthcare teams, and supporting patient health and recovery. The RN will assess, plan, implement, and evaluate nursing care for patients in various medical settings, including hospitals, clinics, long-term care facilities, or home healthcare environments. Key Responsibilities Assess patient health conditions and develop individualized care plans. Administer medications, treatments, and procedures as prescribed by physicians. Monitor and record patient vital signs, symptoms, and medical history. Collaborate with doctors, healthcare professionals, and family members to provide comprehensive care. Educate patients and their families on treatment plans, medications, and health management. Maintain accurate medical records and documentation in compliance with regulations. Respond to emergencies and provide life-saving interventions. Ensure patient safety and comfort during treatment and care. Adhere to infection control protocols and maintain a clean, safe environment. Participate in care team meetings and contribute to care improvement initiatives. Qualifications Current RN license in [State/Region]. Associate or Bachelor’s Degree in Nursing (BSN preferred). BLS (Basic Life Support) and ACLS (Advanced Cardiac Life Support) certification. Strong communication, organizational, and critical thinking skills. Ability to work independently and as part of a team. Compassionate, patient-centered approach to care. Experience in [specialization, e.g., critical care, pediatrics, geriatrics] preferred. Working Conditions Shifts may include nights, weekends, and holidays. Ability to lift patients or medical equipment up to [X] pounds. Exposure to infectious diseases and hazardous materials.

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ANIBIC empowers people with intellectual and developmental disabilities so that they can live their best lives as independently as possible! ANIBIC is looking for an RN to join our team! We need a Registered Nurse who will provide medical care and oversight for about 20 people in our residential IRA program. Currently, the caseload for the RN will consist of individuals who are ambulatory, verbal, and generally independent and healthy. REQUIREMENTS: - Must be willing and able to travel to Regal Park and Briarwood and other surrounding areas of Queens, NY. - NY State Registered Nurse licensure - Must have valid driver's license and be able to commute in order to perform job responsibilities. - Excellent verbal & written communication and organizational skills - Prior experience working with ID/DD population in an OPWDD governed program preferred. - Experience providing training to Direct Support Professionals regarding medical care standards. THIS IS THE PERFECT OPPORTUNITY FOR : - An RN with experience serving the ID/DD population in OPWDD Certified programs. - An experienced RN who is burned out from providing consistent, high intensity medical care throughout their career. RESPONSIBILITIES: - Ensure medical care and appropriate medical follow-up for indiduals with intellectual disabilities. - Make weekly visits to assigned residences for individual medical monitoring and review of all medical reports, visit forms, diagnostic tests and laboratory results. - Oversee medication administration and perform reconciliation. - Provide initial and ongoing supervision/training/support to unlicensed direct support professionals on individual medical conditions and in all nursing tasks and or functions that they perform (ie. Medication Administration (AMAP Certifications), etc.); - Periodically review that the performance of unlicensed staff is consistent with standards of care and training. - Accompany individuals on critical medical appointments in order to enhance communication and coordination of needed medical services. - Attend meetings as a member of the interdisciplinary team to discuss individualized support plans. - Ensure compliance with regulatory standards and nursing practices. - Provide on-site training as needed to other program areas (ie. Day Program Services, etc.). - Light on-call responsibilities. FULL-TIME RN'S WITH ANIBIC GET THE FOLLOWING BENEFITS: - Low-Cost, High Quality Healthcare Insurance - Paid Time Off (Sick, Personal, Holidays) which advances work / life balance. - Life Insurance - Dental / Vision Insurance - 403(B) / Retirement - Paid training - Disability insurance - Supplemental insurance opportunities - An inclusive and diverse team environment - If you are a dedicated Registered Nurse with a passion for providing exceptional patient care, we encourage you to apply. ANIBIC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, ethnicity, gender, religion, sexual orientation, age, familial status, military status, disability and any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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