1000+ Best customer service experience Jobs in Union City, New Jersey (May 2026) - page 15

Senior Payroll Director

4 days ago

New York

Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing. We are seeking an experienced hands-on Senior Payroll Director who is a Certified Payroll Professional (CPP) with 10+ years of comprehensive payroll experience and 10 years directly managing payroll staff for a payroll of 500+ employees. The Senior Payroll Director will play a crucial role in advancing the payroll function, refining the process, and enhancing the capability across the team. The Senior Payroll Director is responsible for payroll operations including hands on payroll processing. Collaborating closely with the Finance, Accounting, Compliance and Tax, Human Resources, and Legal teams, this candidate will ensure compliance with company policies and local, state, and federal laws. The ideal candidate will have a strong background in managing payroll operations for small to mid-sized companies, with specific experience handling the end-to-end process for payrolls of 500 - 1,000 employees. This role requires proficiency in preventative, detective and corrective payroll controls, vendor management, a continuous improvement mindset, exceptional customer service skills,and direct experience with ADP Workforce Now. Key Responsibilities: • Payroll Operations Management:, • Responsible for all aspects of end-to-end payroll processing, including timekeeping, payroll adjustments, tax withholdings, deductions, and compliance with federal, state, and local regulations (includes Hong Kong payroll for three employees), • Ensure accuracy and timeliness of payroll processing as per company policies., • Responsible for special compensation payroll processing including bonuses, awards, and tax gross ups., • Work with ADP and internal tax department to ensure taxes are reported and paid to Federal, State and Local government agencies accurately and timely., • Perform audits of source data within ADP payroll system for quality assurance., • Review and approve payroll reports, reconciliations, and tax filings to guarantee compliance with legal requirements and internal policies., • Plan and execute year-end payroll processes, including W-2 processing and tax reporting., • Develop and coach two direct reports while creating a positive, collaborative, and service focused environment., • Create collaborative relationships with various stakeholders in Human Resources Finance, Legal and Management., • Vendor Management:, • Collaborate with payroll service providers and vendors, including ADP Workforce Now, to ensure smooth operation and resolve any issues promptly., • Evaluate vendor performance regularly and initiate improvements or changes as needed to optimize service delivery and cost-effectiveness., • Participate in defining Service Level Agreements (SLAs) with external vendors and internal customers., • Continuous Improvement:, • Identify opportunities to enhance efficiency, accuracy, and compliance through process improvements in payroll operations, systems, and procedures., • Implement best practices and streamline work flows to optimize payroll processes, reducing manual efforts and mitigating risks., • Customer Service:, • Act as a primary point of contact for payroll-related inquiries from employees, managers, and stakeholders., • Provide timely and accurate responses to payroll inquiries, offering exceptional customer service and support to resolve issues effectively., • Compliance and Reporting:, • Stay abreast of all federal, state, and local payroll and tax laws and ensure compliance for payroll& tax in all locations including state tax reporting and state specific deductions (and when those deductions should be taken), etc., • Prepare and submit payroll-related reports,filings, and documentation accurately and on time., • Implement and monitor adequate controls, working in partnership with internal and external auditors. Qualifications: • Bachelor's degree in accounting, Finance,Business Administration preferred., • Certified Payroll Professional (CPP) certification is required., • 10+ years of progressive experience in payroll management and employee time reporting, including at least 10 years of direct management of payroll for a company of 500+ employees. Large company payroll management experience is a significant plus., • Strong understanding of payroll controls, best practices, laws / regulations, and federal, state, and local tax compliance requirements., • Up-to-date knowledge of multi-state payroll rules and regulations, including the payroll tax implications of hybrid workers., • Advanced proficiency in ADP Workforce Now (or similar payroll system), including leveraging available (standard) reporting for payroll processing controls, error tracking and payroll reconciliation., • Detail-oriented with a high degree of accuracy and ability to handle sensitive and confidential information., • Advanced Excel skills, including working knowledge of V-lookups and Pivot tables., • Management skills including mentoring direct reports and developing payroll talent., • Excellent communication, interpersonal, and leadership skills., • Proven record of accomplishment in vendor management including managing third party vendor outsourcing relationships. Past management of international payroll vendor(s) a plus., • Record of accomplishment of active Payroll community / organization and continuing education involvement including American Payroll Association regional and national chapter participation., • Experience implementing and sustaining payroll improvements and best practices from identifying opportunities to gaining internal buy-in and deploying process improvement., • Monitoring the effectiveness and efficiency of the payroll organization through payroll KPIs (e.g., error rate, direct deposit participation, efficiency, and cost metrics, etc.)., • Record of accomplishment delivering exceptional customer service to employees and internal partners with a multi-channel approach including email,phone, chat, self-service and leveraging of third-party partners., • Leadership skills, including the ability to influence the internal culture to drive change., • Proven ability and experience in leveraging constructive feedback into actionable outcomes that result in improved processes and team performance., • Project / program management experience implementing process / policy change and deploying / supporting HR (Human Resources), Payroll and Timekeeping technology. PHYSICAL DEMANDS: Commuting to the office, on average, three days a week. Extensive use of a computer keyboard is a demand of the position to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable someone with a disability to perform the essential functions of this position. WORK ENVIRONMENT: Hybrid (two days working from home, three days working in a standard office environment, Tue-Thurs.). Church Pension Group employees must maintain a professional, compassionate, and trustworthy work environment always. Reasonable accommodation may be made to enable someone with a disability to perform the essential functions of the job within this environment. Salary Range: $180,000 - $190,000 Join us and Create A Better Future For Yourself! Flexible Benefits available to eligible employees: • Medical (including Vision), • Employer funded defined benefit pension plan (five year vesting), • Employee Life Insurance, • Spouse and Dependent Life Insurance, • Accidental Death and Dismemberment (AD&D) Insurance, • Short-Term Disability (STD) coverage, • Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax), • Business Travel Accident Insurance, • Worker’s Compensation, • Employee Assistance Program, • Retiree health insurance (eligible after 10 years), • 401(k) with matching contributions (immediate vesting), • Flexible Spending Accounts (FSAs), • Commuter Benefits Parental Leave available to eligible employees Time Off available to eligible employees: Vacation, Sick, Personal and Holidays You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas. CPG is an equal opportunity employer. We are committed to fair hiring practices and do not discriminate against job applicants or employees based on any protected characteristics. We also celebrate diversity and are committed to creating an inclusive environment for all employees.

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