JOB TODAY logo

Customer Service jobs in San Francisco, CaliforniaCreate job alertsFull-time

  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    10 days ago
    $32–$39 hourly
    Full-time
    San Francisco

    Once you apply please leave your phone number and email in my chat and we will reach out to you ASAP. Simbe is seeking a dedicated Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Provide accurate information regarding products, services, and policies., • Resolve customer complaints and issues effectively and efficiently., • Document all customer interactions and resolutions accurately in our CRM system., • Collaborate with other departments to address complex customer needs., • Identify and escalate priority issues to the appropriate team members., • Maintain a high level of product and service knowledge. Qualifications: • Proven experience in a customer service role is preferred., • Excellent verbal and written communication skills., • Strong problem-solving abilities and a customer-focused approach., • Ability to multitask, prioritize, and manage time effectively., • Proficiency with CRM software and standard office applications., • High school diploma or equivalent; some college education is a plus., • A positive attitude and strong interpersonal skills.

    Immediate start!
    Easy apply
1