Hub Associate / Van Driver (Part Time)
15 days ago
Brick
Job Description Job Summary: Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer. Duties/Responsibilities: Fulfillment Delivery • Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently, • Communicate with customers and managers, helping to ensure an excellent shopping experience, • Loads vehicle to support routing sequence; use routing apps to deliver and pickup product, • Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers, • Utilize Company provided technology to document all deliveries, • Drive responsibly to properly represent the company and our brand, • Carry out any transfers from Stores and Hubs within their route, • Interact with Customers during deliveries and inform them of upcoming events and promotions, • Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition, • Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely, • Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders, • Use efficient methods for product selection and transfer to shipping areas to optimize time, • Handle customer returns according to SLAs and company policies, • Keep the shipping station neat, clean, and well-organized always, • Replenish packing and shipping supplies daily to ensure smooth operation, • Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations, • Support restocking efforts and product placement within the Store, • Exceptional verbal and written communication skills for clear, professional interactions, • Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences, • High attention to detail and strong organizational abilities to manage tasks efficiently, • Proven ability to prioritize and meet deadlines, even in high-demand situations, • Solid analytical skills to identify issues and find effective solutions, • Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency, • Ability to obtain and maintain Hazardous Materials Certification, • Continuous standing and walking throughout the retail space, • Continuous operation of a motor vehicle, • Ability to wear and communicate through a headset continuously, • Frequent climbing, bending, stooping, and twisting, • Occasionally operate equipment, including forklifts, • Must be at least 21 years old, • Must maintain a valid driver’s license and satisfactory driving record, • Willing to submit to a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program Join us at West Marine and help us provide the best boating experience for our customers!