Emergency Recovery Coordinator (ERC)
11 months ago
Island Heights
Job DescriptionPosition: Emergency Recovery Coordinator (ERC) Reports To: General Manager or Owner What does an ERC with Paul Davis do? • Serve your community when it needs it the most, • Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events, • Cooperate with public emergency response agencies and private entities, • Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer, • Participate in restoration related community awareness events and programs, • Ongoing Leadership Development Program and industry events, • One on One mentorship, • Three months of structured training to learn the Paul Davis Way, • Access to Paul Davis University and regular training opportunities, • Cell phone and computer provided by the company, • Company vehicle and gas reimbursement, • PTO and sick days with a flexible schedule, • Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.Team Qualifications (Requirements):, • Ability to clearly deliver truth and give certainty when property owners need it most, • Proficient with a variety of current technology, • Career emphasis on learning and continuing education, • Sound planning and organizational skills, • Excellent communication and presentation skills, • Valid Drivers license and satisfactory driving record required, • Relevant experienceRole on the Team (Job Functions):, • Be familiar with assigned territory, • Responsible for educating the customer on products or services and effectively articulate the use and need, • Monitors interprets and responds to lead sources, • Establish and maintain positive relationships in the local community, • Volunteer non-operational time to related community events, • On-call 24/7 to include weekends and holidays as scheduled, • Marketing, • Achieve and remain current in required certifications, • Provide emergency recovery kits and services to the impacted property owner, • Support franchisee and franchisor organizational mission, vision, and value statementSkills Desired of Team Member:, • Self-motivated to get results, • Loves working people in need of assistance, • Is organized, but flexible. Must be able to prioritize and manage time, • Excellent communication skills, • Thrives under high-stress situations, • Enjoys working hard in a fast-paced, dynamic environment