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John Lee Construction Company is looking for a positive and professional Customer Service Representative to join our growing team in Newark, NJ. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience. At John Lee Construction, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a 4.5 star rating on Indeed Company Pages from our employees. We also offer plenty of opportunities to advance into management since we promote from within
Full Job Description Host/Hostess Duties: - Greet and welcome guests with a friendly and professional demeanor - Escort guests to their tables and provide menus - Manage waitlist and seating arrangements - Answer phone calls and assist with reservations - Maintain cleanliness and organization of the host/host station - Collaborate with servers and kitchen staff to ensure smooth dining experience for guests - Provide excellent customer service and address any guest concerns or inquiries Experience: - Previous experience in guest relations, hospitality, or a similar role is preferred - Familiarity with Open Table or Aloha POS system is a plus - Strong communication skills, both verbal and written - Ability to multitask and work in a fast-paced environment - Knowledge of phone etiquette and customer service principles - Basic understanding of restaurant operations and food service procedures If you enjoy working in a dynamic and customer-focused environment, we invite you to join our team as a Host/Host. As a valued member of our staff, you will have the opportunity to provide exceptional service to our guests while gaining valuable experience in the hospitality industry. We offer competitive pay rates, flexible scheduling options, and opportunities for growth within our organization. If you are passionate about delivering outstanding guest experiences and thrive in a team-oriented setting, we would love to hear from you. Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with us. Job Type: Full-time Pay: $20.00 - $37.00 per hour Benefits: Employee discount Flexible schedule Health insurance Shift: Day shift Evening shift Weekly day range: Monday to Friday Weekends as needed Ability to Relocate: Jersey City, NJ 07310: Relocate before starting work (Required) Work Location: In person
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