Plumbing & Heating Service Technician
22 days ago
Ridgefield Park
Job Description Plumbing & Heating Service Technician For Professionals Who Fix It Right the First Time Who We Are Weâre the team property managers call when the problem is serious. The company homeowners trust when their last contractor couldnât figure it out. The crew that shows up for emergency boiler failures at 2 AM and complex diagnostic challenges that require real expertise. We handle residential, multi-family, hospitality, and light commercial serviceâfrom luxury homes with radiant heating to apartment buildings with aging infrastructure to boutique hotels where downtime isnât an option. Our reputation is built on one thing: sending technicians who actually know what theyâre doing. The Role: Seasoned Service Technician (Plumbing & Heating) This is a troubleshooting and repair position for someone whoâs seen it allâor most of it. Youâre the person who walks into a basement, hears a pump cavitating, and already knows three possible causes. You diagnose faster than most techs can google. We need someone who can handle any service call independently, communicate clearly with stressed-out customers, and represent our brand with confidence and professionalism. Your Day-to-Day: Heating & Boiler Service ⢠Diagnose and repair all boiler types: high-efficiency condensing, atmospheric, steam, cast iron, fire tube, ⢠Troubleshoot no-heat calls: controls, ignition systems, circulators, zone valves, thermostats, ⢠Service radiant floor systems, baseboard heating, and panel radiators, ⢠Perform seasonal maintenance and tune-ups, ⢠Test and repair tankless water heaters and indirect water heaters, ⢠Diagnose and fix leaks (slab leaks, pinhole leaks, fixture leaks, hidden leaks), ⢠Repair/replace water heaters (tank and tankless), ⢠Clear drain stoppages and diagnose recurring issues, ⢠Service/replace fixtures: faucets, toilets, valves, pressure regulators, ⢠Troubleshoot low water pressure, water hammer, and backflow issues, ⢠Explain problems and solutions in terms customers understand, ⢠Provide honest assessments and fair pricing, ⢠Offer preventive maintenance recommendations, ⢠Stock and maintain your service vehicle, ⢠Complete accurate service reports and invoicing, ⢠Follow safety protocols and code requirements, ⢠Communicate with dispatch and office team What Weâre Looking For Must-Haves: â
5+ years of hands-on plumbing and heating service experience â
Strong diagnostic skillsâyou find root causes, not just symptoms â
Proven ability to work independently and manage your own service calls â
Experience with boilers and hydronic heating systems â
Solid plumbing repair skills across all common systems â
Valid driverâs license and clean record â
Professional customer service skillsâyouâre going into peopleâs homes Big Pluses: â Licensed Journeyman Plumber or Gas Fitter â Manufacturer training (Navien, Rinnai, Viessmann, Weil-McLain, etc.) â OSHA 10/30, backflow certification, EPA Universal â Experience with commercial/multi-family properties â Own professional diagnostic tools (combustion analyzer, leak detection equipment, inspection camera) â Bilingual (Spanish/English) The Right Fit: ⢠Calm under pressure: Emergency calls donât rattle you, ⢠Problem-solver: You enjoy the detective work of diagnostics, ⢠Self-motivated: You donât need someone looking over your shoulder, ⢠Professional communicator: You can talk to anyoneâfrom nervous homeowners to demanding property managers, ⢠Pride in craftsmanship: You donât cut corners, even when no oneâs watching, ⢠Continuous learner: Systems change, and you keep up Why Choose Us? Fully Equipped Service Vehicles: Trucks stocked with parts and toolsânot driving back to the shop three times per job Excellent Compensation: Base salary commensurate with experience + performance bonuses + overtime opportunities Manageable Call Volume: Quality over quantityâwe schedule realistically so you can do the job right Respect for Experience: Your opinion matters. We listen to our field techs. Ongoing Training: Manufacturer certifications, conference attendanceâwe invest in your skills ď¸ Quality Parts & Support: We donât ask you to patch failing equipment with duct tape. Proper repairs with proper parts. âď¸ Work-Life Balance: Rotating on-call schedule (fair and predictable) Team Support: Youâre not aloneâbackup from other experienced techs, office support that has your back Our Ideal Candidate Is... The tech who carries a flashlight and kneepads in every pocket because youâre always ready. The troubleshooter who asks the right questions before opening the toolbox. The professional who leaves the job site cleaner than you found it. The expert who explains what happened and why, not just âI fixed it.â The craftsman who takes a minute to do it right instead of rushing to the next call. The technician who customers request by name because they trust you. What You Wonât Find Here â Unrealistic call quotas that force you to rush â Commission-only pressure to upsell â Being blamed for warranty callbacks on shoddy work you inherited â Cheap parts and shortcuts to maximize profit â âFigure it out yourselfâ culture with no support â Ignoring safety to save time Real Talk: The Challenges We believe in transparency. This job includes: On-call rotation: Emergency calls happen. We rotate fairly. Difficult situations: Flooded basements, no heat in winter, frustrated customers. Physical demands: Crawl spaces, attics, lifting equipment, working in tight spaces. Problem complexity: Some calls are head-scratchers that take real skill. Weather exposure: Service calls happen in all conditions. But hereâs what makes it worth it: You go home knowing you solved real problems, helped people in genuine need, and used your brain and skills to their fullest. Ready to Join a Company That Values Real Skill? If youâre tired of: ⢠Companies that treat techs like replaceable parts, ⢠Racing through calls to hit arbitrary numbers, ⢠Working with inferior materials and shortcuts, ⢠Being the only competent person on the team Work With Professionals. Be Valued. Build a Career. Equal opportunity employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.