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Job DescriptionDescription: • Job Title and Overview As an BT at Behavior Plan Licensed Behavior Analyst, you will play a pivotal role in delivering structured and therapeutic behavior analysis services in in-home settings, under the direct supervision of our Board Certified Behavior Analysts (BCBAs). Your dedication will be key in implementing behavior intervention plans designed to enhance the quality of life for our clients, helping them achieve their personal goals through consistent and compassionate intervention strategies. • Job Responsibilities • Implement individualized behavior intervention plans under the direction of BCBAs, focusing on skill, • development, behavior reduction, and social engagement., • Collect and input accurate data on client behaviors and progress, aiding in the ongoing assessment, • and adjustment of treatment plans., • Develop and maintain positive behavioral practices to foster skill development and support, • individual goals., • Travel with and maintain company supplied materials to and from clients place of service., • Provide direct support to clients, following the specific instructions and strategies outlined by the, • supervising BCBA., • Respond to behavioral escalations or urgent situations by following BIP and/or Crisis procedures., • Complete daily in-session notes and addition notes required by end of day., • Build and maintain positive, therapeutic relationships with clients and their families, supporting them, • in their journey toward achieving personal milestones., • Assist with assessments, program materials, or other clinical need to improve sessions flow., • Attend all scheduled sessions and follow attendance policies and procedures., • Participate in regular supervisory and team meetings to review client progress, receive feedback,, • ensure the fidelity of program implementation, and learn about new policies and techniques., • Adhere to the ethical guidelines and standards of practice set forth by the Behavior Analyst, • Certification Board (BACB)., • Adhere to HIPAA and maintain patient confidentiality., • Comply with all company policies and procedures., • Complete all administrative and billing responsibilities by due dates. • Reports To: Clinical Director and BCBA/Supervisory staff of direct cases. • Compensation and Benefits • Competitive salary and comprehensive benefits package., • Ongoing professional development and career advancement opportunities., • Supportive and collaborative team environment., • Access to the latest ABA research and technology to enhance treatment implementation., • Access to BCBA supervision to maintain certification and gain fieldwork hours • Working Conditions Hours of work: • Full-time/Part-Time position with a schedule that fits within the company’s operational hours of 8:30 AM to 8:30 PM, Monday, • through Sunday., • Flexibility is required to meet the needs of clients and their families, with potential evening and weekend hours., • Holiday work may be available if both staff and client families agree, allowing for flexibility and consideration of personal and client needs. Ongoing Training and Supports: • Behavior Plan is committed to the continuous professional development of our staff., • Monthly training sessions are conducted to enhance skills, discuss new ABA research, and review best practices., • Annual training sessions focus on comprehensive skill development, ethical practices, and advanced ABA techniques., • Regular supervision ensure that BTs receive the guidance and support needed to succeed in their roles and support great team culture. Work environment: • Services are provided in the client's home or community settings, such as preschools and after-school programs, to support real-life learning and application., • The role requires traveling to these locations, offering a dynamic and varied workday that aligns with the natural routines of our clients. Special conditions or requirements: • Multiple Client Management: Ability to efficiently manage and transition between multiple clients daily, maintaining high quality service and individualized attention., • Severe Behavior Support: Engage in additional training to handle severe behavioral issues safely and effectively, employing advanced strategies to manage and mitigate challenging behaviors Join our team at Behavior Plan and contribute to a meaningful change in the lives of our clients. As an RBT, your role is crucial in providing high-quality care and fostering developmental progress, supported by a robust framework of training and professional development Requirements: Qualifications • Experience working with children and/or individuals with developmental disabilities or behavior, • challenges preferred., • Strong analytical, observational, and communication skills., • Commitment to professional development and adherence to ethical standards., • Ability to work collaboratively within a team and adapt to changing environments and client needs., • High School Diploma or equivalent., • Reliable mobile device for data collection in session., • Valid Driver’s license, proof of auto insurance, and own vehicle to transport you to your sessions or, • reliable access to public transportation., • Eligibility to work in the United States., • Ability to modulate energy levels to align with the needs of each client, ensuring engagement and, • effective interaction. This includes dynamically adjusting to high-energy clients requiring active,, • stimulating activities, as well as providing calm, focused attention for those needing quieter, more, • sedentary interaction., • Ability to be in a seated position for periods of time up to 2 hours., • Ability to lift up to 50 LBS., • Ability to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing), • for extended period of time. PI0b5dbbb432e4-25405-39236621

Job Description POSITION SUMMARY The Client Coordinator is responsible for ensuring that overall operations and services are delivered according to state and federal regulations, agency policies and procedures, and the agency’s mission. The Client Coordinator provides leadership, direction, and training to support the overall development of a specific program. The Client Coordinator also supervises the habilitation of persons with developmental disabilities. Utilizing the Interdisciplinary Team approach, the Client Coordinator develops implementation strategies that outline services and supports for individuals as they work toward the outcomes detailed in their Personal Plan. The Client Coordinator oversees the treatment process, ensuring implementation of team recommendations by all members of the Interdisciplinary Team. They are responsible for ensuring service provision by all disciplines represented on the treatment team, and meet routinely with other clinicians for coordination and integration of services. The Client Coordinator coordinates with Program Coordinator(s) and staff to provide individual and day program services, and to maintain a therapeutic milieu conducive to participants’ health and well-being. They coordinate and oversee the development and implementation of each Life Plan in accordance with regulations. For new individuals, the Client Coordinator works with the Intake Department to complete required documentation for compliant intake procedures. The Client Coordinator ensures timely completion and submission of required IDT documentation to the Day Program Director or designee and the team. They hold primary responsibility for developing program goals and methodologies and supporting DSPs to correctly implement and document such activities. The Client Coordinator ensures integrated services by fostering team awareness of service integration, coordinating service delivery with day program services, monitoring service provision by agency clinical staff, consultants, and community vendors, and ensuring services align with IDT treatment recommendations. They ensure a therapeutic environment through regular staff and individual observations, initiating corrective actions when necessary to maintain adequate coverage levels and ensure an atmosphere conducive to development and well-being. They document progress and update Plans of Care / ISPs according to agency procedures. The Client Coordinator reports regularly to the Supervisor regarding program compliance, noncompliance, and remedial actions. They identify needs and request support as necessary. They participate in clinical reviews, incident reviews, human rights committee meetings, and other meetings as directed. As schedule allows, the Client Coordinator serves as primary chair for Life Plan meetings. They review documentation and provide technical assistance to program management and staff. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES The employee must be able to interact with individuals and staff professionally and ethically, understand and implement service plans, and complete required documentation clearly, legibly, and on time. Previous experience working with individuals with IDD/mental illness is required, as well as experience managing teams. Competency in Microsoft Word is required. Experience working in a Day Support Program or Special Education environment is preferred. The employee must have: • A passion for working with individuals with intellectual and developmental disabilities., • Knowledge of basic human physical and psychological needs., • Knowledge of health and safety precautions, first aid, behavior management, and hygiene., • Ability to write progress and behavior reports professionally., • Ability to use computers and electronic equipment., • Ability to read and comprehend training manuals., • Ability to follow instructions, learn adaptive equipment, be supportive, patient, and a team player., • Ability to observe, record, and report participant behavior and physical condition., • Ability to prioritize conflicting deadlines. (All numbering below is kept exactly as written but corrected for grammar.) • Maintain all individual Day Plans and update each plan as needed., • Attend all Individualized Service Plan meetings and applicable reviews., • Develop goals for individuals, review progress daily, track data monthly, document outcomes, and make recommendations., • Assist individuals and advocates in obtaining services outlined in the Day Habilitation Plan., • Complete monthly progress notes for all participating individuals., • Maintain and update all individual Habilitation Plans., • Identify required trainings for DSPs., • Handle all issues involving parents of assigned individuals., • Communicate family and advocate concerns with management., • Conduct frequent program observations to ensure proper implementation of goals., • Conduct compliance reviews, monitor events and incidents, identify risks, develop corrective plans, and review documentation to ensure compliance., • Maintain program records and ensure compliance with Life Plans, Staff Actions, IPOP, Assessments, LOC, and DDP2, ensuring consistency with clinical plans such as PONS and BSP., • Evaluate individual strengths and needs and develop Habilitation Plans accordingly., • Participate in Life Plan development related to day program services., • Develop and supervise SAP/DHP goals and the IPOP., • Monitor progress and complete monthly progress notes., • Review all IDT summaries and ensure follow-up., • Ensure timely completion of monthly, semi-annual, and annual summaries; submit reviews to Care Managers., • Attend Life Plan meetings, monthly staff meetings, and IDT meetings., • Maintain effective communication with teams, families, and staff., • Complete addendums or updates to Habilitation Plans as needed., • Maintain contact with families, Care Managers, clinicians, residences, and other programs., • Review and update IPOP, Assessments, and other plans annually or as needed., • Participate in internal audits and follow up on deficiencies., • Ensure Life Plans, Staff Actions, Monthly Notes, and service documentation meet OPWDD and OMIG requirements., • Review weekly billing and approve documentation for billing., • Notify team members and families of all meetings and habilitation changes., • Train staff on Habilitation Plans., • Assist Program Coordinator in leading team meetings., • Assist Program Coordinator with admissions and discharges., • Coordinate the development and review of individual plans of care and supervise rehabilitative services., • Document monthly or semi-annual progress and outcomes., • Remain familiar with individual programming plans and status., • Maintain uniform record-keeping consistent with confidentiality and agency standards., • Enforce company policies and procedures., • Support the organization’s mission and vision. Required: • Associate Degree in a Human Services field with 4–6 years of OPWDD experience, OR, • High School Diploma/GED with 7–10 years of OPWDD experience., • Experience handling confidential information, multitasking, problem-solving, taking initiative, working independently, and meeting deadlines., • Successful completion of required trainings (SCIP, AMAP, CPR/First Aid). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, perform repetitive physical and mental activities, have face-to-face and telephone contact with individuals or teams, engage in telephone conversations, write letters and memos, use electronic mail, meet strict deadlines, work with others in a group or team, and work with external customers or the public. Job tasks are performed in close physical proximity to other people. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company DescriptionEIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving children and adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving children and adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Job DescriptionDescription: • Job Title and Overview As an BT at Behavior Plan Licensed Behavior Analyst, you will play a pivotal role in delivering structured and therapeutic behavior analysis services in in-home settings, under the direct supervision of our Board Certified Behavior Analysts (BCBAs). Your dedication will be key in implementing behavior intervention plans designed to enhance the quality of life for our clients, helping them achieve their personal goals through consistent and compassionate intervention strategies. • Job Responsibilities • Implement individualized behavior intervention plans under the direction of BCBAs, focusing on skill, • development, behavior reduction, and social engagement., • Collect and input accurate data on client behaviors and progress, aiding in the ongoing assessment, • and adjustment of treatment plans., • Develop and maintain positive behavioral practices to foster skill development and support, • individual goals., • Travel with and maintain company supplied materials to and from clients place of service., • Provide direct support to clients, following the specific instructions and strategies outlined by the, • supervising BCBA., • Respond to behavioral escalations or urgent situations by following BIP and/or Crisis procedures., • Complete daily in-session notes and addition notes required by end of day., • Build and maintain positive, therapeutic relationships with clients and their families, supporting them, • in their journey toward achieving personal milestones., • Assist with assessments, program materials, or other clinical need to improve sessions flow., • Attend all scheduled sessions and follow attendance policies and procedures., • Participate in regular supervisory and team meetings to review client progress, receive feedback,, • ensure the fidelity of program implementation, and learn about new policies and techniques., • Adhere to the ethical guidelines and standards of practice set forth by the Behavior Analyst, • Certification Board (BACB)., • Adhere to HIPAA and maintain patient confidentiality., • Comply with all company policies and procedures., • Complete all administrative and billing responsibilities by due dates. • Reports To: Clinical Director and BCBA/Supervisory staff of direct cases. • Compensation and Benefits • Competitive salary and comprehensive benefits package., • Ongoing professional development and career advancement opportunities., • Supportive and collaborative team environment., • Access to the latest ABA research and technology to enhance treatment implementation., • Access to BCBA supervision to maintain certification and gain fieldwork hours • Working Conditions Hours of work: • Full-time/Part-Time position with a schedule that fits within the company’s operational hours of 8:30 AM to 8:30 PM, Monday, • through Sunday., • Flexibility is required to meet the needs of clients and their families, with potential evening and weekend hours., • Holiday work may be available if both staff and client families agree, allowing for flexibility and consideration of personal and client needs. Ongoing Training and Supports: • Behavior Plan is committed to the continuous professional development of our staff., • Monthly training sessions are conducted to enhance skills, discuss new ABA research, and review best practices., • Annual training sessions focus on comprehensive skill development, ethical practices, and advanced ABA techniques., • Regular supervision ensure that BTs receive the guidance and support needed to succeed in their roles and support great team culture. Work environment: • Services are provided in the client's home or community settings, such as preschools and after-school programs, to support real-life learning and application., • The role requires traveling to these locations, offering a dynamic and varied workday that aligns with the natural routines of our clients. Special conditions or requirements: • Multiple Client Management: Ability to efficiently manage and transition between multiple clients daily, maintaining high quality service and individualized attention., • Severe Behavior Support: Engage in additional training to handle severe behavioral issues safely and effectively, employing advanced strategies to manage and mitigate challenging behaviors Join our team at Behavior Plan and contribute to a meaningful change in the lives of our clients. As an RBT, your role is crucial in providing high-quality care and fostering developmental progress, supported by a robust framework of training and professional development Requirements: Qualifications • Experience working with children and/or individuals with developmental disabilities or behavior, • challenges preferred., • Strong analytical, observational, and communication skills., • Commitment to professional development and adherence to ethical standards., • Ability to work collaboratively within a team and adapt to changing environments and client needs., • High School Diploma or equivalent., • Reliable mobile device for data collection in session., • Valid Driver’s license, proof of auto insurance, and own vehicle to transport you to your sessions or, • reliable access to public transportation., • Eligibility to work in the United States., • Ability to modulate energy levels to align with the needs of each client, ensuring engagement and, • effective interaction. This includes dynamically adjusting to high-energy clients requiring active,, • stimulating activities, as well as providing calm, focused attention for those needing quieter, more, • sedentary interaction., • Ability to be in a seated position for periods of time up to 2 hours., • Ability to lift up to 50 LBS., • Ability to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing), • for extended period of time.

Job Description The Director of Operations for LHCSA will play a pivotal role in ensuring the efficient and effective delivery of home care services in Nassau County, specifically in Levittown. This position is responsible for overseeing daily operations, managing staff, and ensuring compliance with regulatory standards to provide high-quality care to clients. The Director will develop and implement operational strategies that enhance service delivery while optimizing resource allocation. Additionally, this role involves fostering a positive work environment that encourages professional development and teamwork among staff. Ultimately, the Director of Operations will contribute to the organization's mission of improving the quality of life for clients through compassionate and reliable home care services. Minimum Qualifications: • Bachelor's degree in healthcare administration, business management, or a related field., • At least 5 years of experience in healthcare operations, with a focus on home care services., • Master's degree in healthcare administration or a related field., • Experience in a leadership role within a home care or healthcare organization., • Oversee daily operations of the LHCSA, ensuring compliance with state and federal regulations., • Managed and supported a team of healthcare professionals, including hiring, training, and performance evaluations., • Develop and implement operational policies and procedures to enhance service delivery and efficiency., • Monitored financial performance and developed budgets to ensure the sustainability of operations., • Collaborate with other departments and stakeholders to improve client care and satisfaction., • Ensured compliance with payroll tax and wage deductions law and ACA Compliance, Wage Parity Act. The required skills for this role include strong leadership and management abilities, which are essential for guiding a diverse team and ensuring high-quality service delivery. Excellent communication skills are necessary for effectively interacting with staff, clients, and regulatory bodies. Problem-solving skills will be utilized daily to address operational challenges and improve processes. Financial acumen is crucial for budget management and resource allocation, ensuring the organization remains sustainable. Preferred skills, such as familiarity with EHR systems, will enhance the efficiency of operations and improve data management practices.

Job Description Title of Position: Job Development Specialist, Supportive Housing FLSA Status: Non-Exempt Department: Program Services Reports to: Program Director Salary: $25.22/ Hr Positions Reporting to the Position: None Purpose of the Position The Job Development Specialist of Supportive Housing is responsible for the successful integration of assessing clients’ job readiness and job development as well as supporting the employment/educational goals of each client to ensure compliance with Win’s and other agency contractual requirements. Responsibilities: • Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals., • Conduct outreach to educate clients on the benefits of the program and to determine their educational and employment goals., • Conduct standardized assessments on clients to determine their “work readiness” level., • Provide referrals to local job placement resources and job training/placement sources to clients who are job ready., • Work with local employers to create a “job bank” of positions which can be filled by program participants., • Provide ongoing support to program participants who are employed., • Hold semi-annual job fairs to introduce program participants to local employment opportunities., • Consult with case manager on a regular basis to track progress of clients in the program., • Facilitate and organize employment and education-related workshops for clients to attend., • Maintain participant activity records, collect, and assist in analysis of program data., • Attend program and agency staff meetings, case conferences, supervisory and in-service training sessions., • Assist clients with enrollment into ESL, GED/post-secondary education programs., • Other duties and responsibilities identified by the supervisor. Essential Functions: • Ability to coach clients in job search and interview skills, local employment market, community resources, and organizations., • Ability to develop relationships with external stakeholders., • Ability work independently with minimal supervision, managing multiple projects and deadlines., • Ability to communicate effectively both verbally and in writing., • Ability to ascend/descend stairs in the assigned building., • Bachelor’s degree in social services or related field required., • Prior experience in job development required. Two (2) years of successful practical experience in job placement and career coaching with adults preferred., • Prior experience in training or delivering services to at risk populations required., • Experience in leading group activities and developing group curriculum., • Excellent organizational, written, and verbal communication skills., • Ability to work effectively in a team environment., • Computer skills and knowledge of AWARDS a plus., • Knowledge of homelessness and issues surrounding experiencing homelessness preferred., • Bilingual – English/Spanish a plus. Core Competencies: • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences., • Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises. Win is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description SUMMARY The Residential Counselor is primarily responsible for the provision of clinical counseling services and comprehensive case management; The Residential Counselor reports directly to the Residential Assistant Director. ESSENTIAL DUTIES AND RESPONSIBILITIES; Core duties and responsibilities include the following. Other duties may be assigned. • Collects and analyzes assessment data which includes substance use, mental health and co-occurring disorders., • Completes intake process and arrives at treatment recommendations and level of care decisions that are appropriate to client’s level of functioning and medical necessity., • Completes psychosocial assessments., • Develops initial and comprehensive individualized treatment plans based on client’s needs, using client’s words, and that have measurable objectives, within established timelines, based on assessment, psychosocial, client’s assessed stage of change, and in consultation with client and treatment team as appropriate., • Provides individual counseling based on treatment plan and client centered needs., • Conducts group counseling., • Conducts evidence based practices to the individual needs of the clients (EBPs include, but are not limited to, Cognitive Behavior Therapy, Motivational Interviewing, Matrix Model, Trauma Focused Cognitive Behavioral Therapy)., • Responds to client feedback/suggestions., • Is responsible for verification of employment and timely and accurate collection of pay stubs and client fees., • Monitors client’s savings., • Attends to client needs in a thorough and timely manner., • Speaks of and to clients with dignity and respect., • Is attuned to the presence of trauma indicators and project safety and trust in the professional relationship., • Conducts discharge planning with the client., • Provides crisis intervention services as needed., • Attends staff meetings and team conferences., • Assures daily finger imaging., • Is always aware of client whereabouts., • Consults with other legal and treatment agencies and individuals as needed., • Recognizes, responds to, high risk factors including suicidal and homicidal ideation., • Recognizes, responds to, and defuse volatile or dangerous situations as allowable; when in doubt always call for assistance and/or 911., • Acts as liaison with networking/referring agencies, e.g.; Courts, Parole, Probation, ACCESS, etc., • Is aware of client’s compliance with medication, vocational and medical appointments and addresses all non-compliant issues., • Encourages family involvement when appropriate., • Completes required documentation in an accurate, timely and intelligible manner., • Accesses records only where the “need to know” exists., • Follows established Federal, State and Elmcor guidelines on confidentiality., • Maintains current knowledge base on counseling issues regarding substance abuse and other psychosocial disorders., • Seeks supervision and consultation as needed., • CASAC and 1 year experience working with applicable populations who have substance abuse/co-occurring disorders; or, • CASAC-T with 2-3 years’ experience working with applicable populations who have substance abuse/co-occurring disorders; or, • HS Diploma and 6 years’ experience working with applicable populations who have substance abuse/co-occurring disorders., • Must have computer skills.

Job Description Status: Full-time, five days a week, the schedule may include a weekend day and/or night shift. The schedule will be discussed during the interview process and upon hire. Flexible hours are also required. FLSA Classification: Non-Exempt Job Location: Far Rockaway, Queens Reports to: Director of Social Services Hourly range: $27.47 - $32.96 OBJECTIVE We are seeking an experienced Case Manager for Lantern's Family Shelter in Far Rockaway, Queens. Case Managers are part of an interdisciplinary team aimed at stabilizing shelter clients by improving their independent living skills and assisting clients in moving toward their housing goals. Case Managers are responsible for assessing client needs, linking clients to services, planning a course of action towards stabilization and re-housing, monitoring progress, and documenting client contacts. The successful candidate will have prior experience working with homeless and/or mental health individuals. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Accomplishes clients' care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress., • Admits new clients by reviewing records and applications, conducting orientations., • Determines clients' requirements by completing intake interviews, determining the mental and medical needs of the client., • Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort., • Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support., • Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences., • Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures. REQUIRED QUALIFICATIONS: • High school diploma, HSE or GED, required., • A minimum of 2 years of social services experience required., • Possession of a valid Food Handler’s License, or the ability to obtain one within six (6) months of hire, is required, • Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations., • Strong relationship-building skills are required., • Strong Computer skills required including Word and Excel., • Ability to work Evenings and/or Weekends on a rotating schedule., • Preferred experience working in a homeless shelter., • Knowledge of mental health, substance use, or homeless, • Bilingual (English/Spanish) preferred. Work Environment: This job operates in a shelter environment and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Job Description Job Description JOB TITLE: Credentialed Alcoholism & Substance Abuse Counselor (CASAC) DEPARTMENT: Supportive Housing FLSA: Non-exempt REPORTS TO: Program Director LOCATION: Queens (Far Rockaway) SALARY: $50,000.00-$60,000.00 Per Year SUMMARY: Directly provides counseling, case management and other chemical dependency services to meet the social and emotional needs of chronically homeless individuals. Coordinates the use of local agency housing and community services to retain participants in permanent housing. Proof of COVID 19 Vaccinations required. ESSENTIAL DUTIES & RESPONSIBILITIES: * Responsible for individual caseload of single adult participants. * Provides Supportive Counseling * Counsel's patients admitted to programs within Chemical Dependency Services, utilizing accepted current knowledge-based skills in the treatment of addictions. * Participates in the development of treatment plans and establishes short-term and long-term goals. * Responsible for providing linkages with community resources, daily life skills training, counseling and support, documentation and compliance with program requirements. * Responds to team suggestions and integrates recommendations in treatment plans. * Participates in clinical team meetings to discuss individual cases and general client progress. * Communicates with all collateral agencies to ensure participants compliance with service plan. * Maintains all required documentation including progress notes, treatment plans, discharge summaries, Service Participation, Homeless Management Information Systems and submits all in a timely manner. * Identifies program needs and makes recommendations. * Provides crisis intervention and stabilization as needed. May require some after hour’s follow-up to emergency situations. * Performs related tasks as assigned. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: Current NYS certification as a Credentialed Alcoholism and Substance Abuse Counselor required. Bachelor's degree in Human Services field preferred, with 2 years’ experience working in a similar setting and/or working with substance abuse, mental health and homeless populations. Bi-lingual Spanish is a plus. Ability to work some evenings and occasional weekends. Excellent and demonstrated writing ability and strong oral communication skills. Must have knowledge and skill in the use of computer software applications for drafting documents, data management and tracking. Experience in crisis intervention techniques and strength-based interventions. Must have own car and valid driver’s license. AGENCY PROFILE & EMPLOYEE EXPECTATIONS Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR LvbYaPWe92

Job Description At-a-Glance: Are you ready to build your career by joining a leading pest control service provider? If so, our client is hiring a Field Supervisor. Position Type: • Contract to Hire, • On-Site, • Education/Licenses:, • High School Degree or GED Equivalent, • NY Commercial Pesticide Applicator license required., • Experience: Proven experience in Pest Control Preferred., • Clean driving record and valid driver’s license., • Skills and Abilities:, • Must possess and demonstrate the following combination of knowledge, skill and ability to perform the essential functions of this position, with or without reasonable accommodation (or equivalent):, • Excellent communication skills, both verbal and written, with the ability to clearly convey ideas and instructions to team members, clients, coworkers, and management., • Strong leadership skills, with the ability to motivate and inspire team members, delegate tasks effectively, and provide constructive feedback and coaching., • A proactive and positive attitude, with the ability to take initiative, solve problems creatively, execute, and adapt to changing situations., • Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously., • A commitment to developing and supporting team members through ongoing training and mentorship, with a focus on fostering a positive work culture and promoting professional growth and development., • Ability to train and teach others effectively using proper protocols and best practices, with a focus on ensuring understanding and competency among team members., • A customer-focused mindset, with a dedication to providing exceptional service and meeting or exceeding customer expectations., • Ability to work overtime and Saturdays when required., • Participate in night emergency phone answering during the weekday and weekend evenings, this can be done on a rotation or volunteer basis., • Expected to be available if needed via phone and email for employee and client emergencies., • Environment:, • 30% Inside, Residential/Commercial Properties, 70% outside environment where temperatures during the year can range., • Driving or walking for long periods of time., • Safety:, • Ability to lift/push/pull/carry up to 50lbs unassisted., • Ability to climb stairs frequently while carrying equipment and supplies., • Comfortable and able to stop, kneel, crouch or crawl through enclosed spaces for long periods of time. (I.E- Attics, crawl spaces, basements), • As the Field Supervisor, it is your responsibility to foster positive relationships with team members both in the office and field., • Oversee the training and development of service technicians in your designated territory, manage client sites within your territory, and ensure exceptional service delivery., • Expected to own sales, service, and collections., • Responsible for the success of your territory and are expected to operate the territory as it is your own business., • Checking in (start of shift) and out (end of shift) all direct reports, and logging their start times, the time they arrive at their first service, and the time they complete their last service., • Expected to review their timecards for accuracy daily utilizing the above and the GPS system., • Managing your team to minimize inefficiencies, downtime in workloads and routes within your territory., • An team member is consistently falling short of goals in route competition, is the field Supervisor’s responsibility to implement measures to identify causes and correct., • Reviewing services tickets with technician’s service by service in Pest Pac and noting any special reminders, details, follow-ups and what the technician is expected to execute on., • Responsible for the development of team members to become certified applicators and maintaining certification/s by way of attending training classes (whether online or in-house), • Familiarizing yourself with all services, clients, and points of contact within your territory and under your supervision., • This includes meeting facility managers or point of contact monthly, reviewing logbooks, health department sheets, and keeping an accurate record of fly lights, multi-catch traps, bait stations, and other equipment within the facility to ensure maintenance is occurring and reoccurring billing is taking place., • Occasionally performing pest control technician duties and services, depending on the season, volume of work, and routes., • May include stepping in to cover short-staffed periods due to call-outs, vacations, or other reasons., • When performing technician coverage, you are expected to complete the service and complete a quality control form to be sent to the Director of Operations and Technical Director., • It is the responsibility of the service supervisor to communicate with routing and human resources about staffing needs and seasonality., • The service supervisor plays a role in the recruiting process and is expected to recruit potential team members when in the field., • Perform QC services utilizing the 4-step process which includes:, • Completing Sanitation and Fly Management Reports., • Audits of the work of your direct reports with a “Technician Quality Performance Report” a minimum of 6x annually., • Ensure all licenses, certifications, extermination service report sign in sheets, health department sheets, consumer postings are up to date in the QC logbook and/or the premises in assigned territory., • In addition to performance of the above essential functions, this position may be required to perform some of the following supportive functions., • Address all complaints received via email related to service and special services. Including follow-up on a set periodic basis with clients and point of contacts to report the results of the action taken and any further measures that have been implemented., • Ensure all direct reports can perform their services effectively by assuring they have sufficient materials, personal protective equipment, and pest equipment available to them., • This may involve keeping specialized equipment in your vehicles for easy access, as well as regularly visiting the office or warehouse to replenish any necessary materials or equipment., • In addition, you must complete a vehicle checklist 4x a year and an administrative checklist., • Identify and act upon opportunities to sell additional products or services., • Assist in an effective payroll process by auditing and approving timecards as necessary., • Conduct staff meetings at a minimum of once a month to convey company messages and provide education to staff., • Conduct full day ride along with your direct reports a minimum of once every two months., • Check-in, in person with direct reports at least once per a week (drive up on them, meet them at a service for hands on training)., • Check in with their direct supervisor daily whether email, call, or text message so that supervisor can monitor daily progress and identify potential problems., • Attend on time, in person, and for the entire duration the supervisor meeting on Thursdays at 5:00PM., • Ensure proper documentation is submitted in the event of vehicle accidents or personal injury.

Job Description SUMMARY This position is primarily responsible for the provision of clinical counseling services and comprehensive case management. This position reports directly to the Director of Outpatient Services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. • Collects and analyzes assessment data which includes substance use, mental health and co-occurring disorders., • Completes intake process and arrives at treatment recommendations and level of care decisions that are appropriate to client’s level of functioning and medical necessity., • Completes psychosocial assessments., • Develops initial and comprehensive individualized treatment plans based on client’s needs, using client’s words, and that have measurable objectives, within established timelines, based on assessment, psychosocial, client’s assessed stage of change, and in consultation with client and treatment team as appropriate., • Provides individual counseling based on treatment plan and client centered needs., • Conducts group counseling. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: • CASAC and 1 year experience working with applicable populations who have substance abuse/co-occurring disorders; or, • CASAC-T with 2-3 years’ experience working with applicable populations who have substance abuse/co-occurring disorders; or, • HS Diploma and 6 years’ experience working with applicable populations who have substance abuse/co-occurring disorders., • Must have basic computer skills.

Job Description POSITION SUMMARY: WIC staff perform a variety of professional duties for the Women, Infants and Children Program. WIC program staff are guided by a thorough knowledge of our Local Agency Policies and Procedures, applicable United States Department of Agriculture (USDA) federal laws and regulations, the policies, and procedures of the New York State Department of Health (NYSDOH). As well as our sponsor agency Joseph P. Addabbo Family Health Center’s (JPA FHC) policies, procedures, rules, and regulations. The Nutrition and Breastfeeding Coordinator serves as a key leadership member within the Women, Infants, and Children (WIC) Program, responsible for managing, coordinating and enhancing the nutrition and breastfeeding services within the WIC Program. This position oversees a team of Nutritionists and a Breastfeeding Peer Counselor, ensuring the delivery of high-quality services through staff training, supervision, performance evaluations, and program development. The Nutrition and Breastfeeding Coordinator also plays a key role in policy implementation, quality assurance, event planning, and community outreach. RESPONSIBILITIES: Core Program Knowledge and Professional Standards • Demonstrates a high level of understanding and commitment to WIC’s mission, program goals, policies, and procedures., • Adheres to all regulations of confidentiality and participant safety as required by federal HIPAA regulations, USDA, the NYSDOH and JPA FHC., • Maintains up-to-date knowledge of WIC program requirements, benefits and eligibility criteria., • Attends conferences, professional seminars, in-service trainings, completes NYSDOH/ JPA FHC mandatory trainings and yearly continuing education credit requirements as assigned. Leadership and Program Support • Assists in standardizing program operations across different WIC sites, acting as a site manager to maintain consistency and program integrity., • Assists in planning, implementing and evaluating WIC services to ensure compliance with NYS Department of Health WIC policies and guidelines., • Represents the WIC program at internal and external meetings as needed., • Serves as a backup Breastfeeding Expert as a Certified Lactation Counselor (CLC) and Qualified Nutritionist (QN) as needed and helps manage site operations across multiple locations., • Manages and maintains the breast pump inventory in accordance with state guidelines, staying informed on current models and participant preferences., • Maintains and ensures the cleanliness, accessibility and welcoming environment of breastfeeding rooms at each WIC site. Supervision, Training and Staff Development • Directly supervises and evaluates WIC Qualified Nutritionist and Breastfeeding Peer Counselor, providing guidance, and performance feedback. Conducts annual performance reviews and state mandated quality assurance surveys., • Coordinates daily operations and workflow to ensure efficient client services and administrative processes are followed consistently across sites. Identifies and addresses staffing needs, workflow and scheduling deficiencies with WIC Director and Assistant Director., • Develops, implements and monitors orientation and ongoing training programs for new and existing staff in accordance with state and local agency policies., • Maintains training documentation and ensures staff meet required competencies and certifications for both state and JPA FHC mandatory trainings with assistance from Administrative Assistant. Communication, Meetings and Annual Events • Assists with WIC Program’s SharePoint platform to support interdepartmental organization and access to primary documents., • Disseminate relevant program updates, training opportunities and quality improvement initiatives to staff., • Assists with monthly nutritionists’ staff meetings to provide updates, reinforce policies, share best practices and foster team engagement., • Plans and manages WIC sponsored events in collaboration with WIC staff including logistics, promotion, and evaluation including but not limited to National Nutrition Month, Breastfeeding Awareness Month and Annual WIC Baby Shower. Quality Assurance & Program Compliance & Initiatives • Assists in monitoring program data and quality indicators to ensure compliance and efficiency., • Supports with preparation for program audits, state site visits, and other quality assurance activities., • Leads strategic initiatives to increase online nutrition education frequency of WIC program., • Promotes breastfeeding initiatives across sites for improved maternal and infant outcomes., • Collaborates with the Outreach Coordinator and community partners to expand breastfeeding and nutrition awareness in the community., • Performs any other related duties as required. MINIMUM QUALIFICATIONS: • Bachelor’s degree in nutrition. Masters Preferred., • Maintains active certification as a Certified Lactation Counselor (CLC), • At least three (2) years of experience with WIC or a similar food assistance program., • Supervisory experience in a clinical, community health, or administrative setting., • Strong knowledge of maternal and child nutrition and lactation support., • Ability to lead and motivate a team in a fast-paced environment., • Excellent organizational and time management skills resulting in the ability to manage multiple projects and prioritize competing deadlines., • Strong interpersonal and problem-solving skills., • Demonstrates excellent presentation and public speaking skills., • Knowledge of Microsoft Office, experience with data entry preferred., • Familiarity with local community resources and populations served by WIC., • Demonstrates cultural competence and sensitivity in working with diverse populations., • Ability to work flexible schedules, accommodating rotation to different WIC sites based on program needs.

Job Description JOB DESCRIPTION JOB TITLE: RESIDENTIAL AIDE FLSA: NON-EXEMPT DIVISION: SERVICES REPORTS TO: PROGRAM DIRECTOR /DIRECTOR OF SOCIAL SERVICES LOCATION: QUEENS, NEW YORK SALARY: $18 SUMMARY: The Residential Aide assists with the client's basic needs. The individual will work in conjunction with the social services team to monitor and provide appropriate basic services for families with children in a homeless shelter. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations., • Serve meals and snacks to clients during meal times, • Perform regular area inspections to ensure that shelter rules are adhered too, • Monitor sitting areas, laundry rooms and cafeteria to ensure all clients are adhering to shelter rules, • Maintain a clean and organized storage area, • Document and track locks for all lockers, • Maintain lock log, • Assist with intakes, • Assist clients with securing property within assigned locker, • Store and remove client property from the client storage/locker area as appropriate, • Relocate items and furniture as necessary, • Assist security team as needed, • Cover operations desk when necessary, • Maintain required documentation in case records in writing and computer database (CARES) and update client’s records in accordance with governmental and agency policy., • Collect and make copies of client identification and other documents necessary during initial intake., • Assist clients in daily living skills and assist with cleaning area, laundry, hygiene and etc., • Launder and fold all agency towels, wash cloths and shelter linens after clients have left the facility., • Follow laundry schedule to ensure that all used linens are washed and stored as appropriate., • Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training and weekly/bi-weekly case review, • Perform regular inspections of all client areas, • Respond to incidents as appropriate, • Answer phones when necessary, • Assist with all house operations, • Assist with maintenance duties as needed, • Review logbooks at start of each shift to ensure that all new client intakes are completed within 24 hours as required., • Perform all/other duties as directed by management. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: High School Diploma or GED required. Associates Degree preferred. Food Handlers Certification required. 1-year experience dealing with homeless or special needs population. Excellent communication skills. Knowledge of DHS requirements and protocols AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

The Platform Manager assists the Director of Global Production Platform with stakeholders across ProFile, Operations, and Invoicing to support the end-to-end filing process. Experience in operations, product support, or project coordination; familiarity with filing processes, client services, or Saa

Job Description JOB DESCRIPTION JOB TITLE: DIRECTOR OF SOCIAL SERVICES DIVISION: SERVICES FLSA: EXEMPT LOCATION: BROOKLYN, NY REPORTS TO: SHELTER DIRECTOR SALARY : $60,000.00 - $70,000.00/annual SUMMARY: The Director of Social Services will oversee the day-to-day operation of services at the Lynx Residence. He/she will need to collaborate with other on-site departments to facilitate effective problem-solving and the alignment of strategies. DUTIES & RESPONSIBILITIES: • Manages intake and develops a comprehensive assessment for all new participants., • Develops systems to guarantee the quality and efficiency of casework services., • Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures senior case manager and case managers follow up with resources to promote the program participant’s successful achievement of the service plan goals., • Ensures assessments, service plans and client interactions are appropriately documented and completed timely., • Reviews all required case management documentation and any data collection tool in use., • Responsible for the supervision of service staff., • Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence based practices., • Provide chart audits and develop correction action plan as needed., • Responsible for building collaboration with community service providers., • Maintains all required documentation/reports and submits all in a timely manner., • Provides crisis intervention and stabilization as needed., • Identifies program needs and makes recommendations., • Represent agency at external meetings/seminars., • Performs related tasks as assigned., • 24-hour on call EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: Master’s degree preferred with three years of relevant human service and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel and database management skills. CARES knowledge a plus. AGENCY PROFILE & EMPLOYEE EXPECTATIONS:Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Description Job Type: Shift Supervisor FSLA Classification: Non-Exempt Reports to: Director of Program Operations Location: Far Rockaway, Queens, NY Hourly Range: $27.47 - $30.21 Objective: Lantern Community Services is seeking a dedicated and motivated Shift Supervisor for a new Men's Mental Health Homeless Shelter in Far Rockaway, Queens NY. Shift Supervisors are responsible for a variety of specialized assignments in a homeless shelter; in addition, experience in site management and staff supervision is needed as well as previous experience in working with clients with mental health issues. The shift supervisor will report to the Director of Program Operations. Shift Supervisors will oversee designated operations of the shelter, supervising a team of Residential Aides and working in coordination with Social Services, Maintenance and Security Staff. Essential Functions: • Oversee all shelter operational tasks during operating hours including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc., • Supervise a team of Residential Aides to ensure safe and efficient provision of services to all clients and staff., • Ensure all clients have timely access to client services (meals, laundry, toiletries, medications, etc.), • Lead subordinates in Safe Crisis Management techniques and other crisis management models., • Ensure appropriate document processing of new and returning clients, (i.e., submit to DHS for approval and bed assignment), • Oversee bed sign-ins, curfew checks and vacancy reporting in CARES., • Work collaboratively with Maintenance, Security, Vendors and Emergency Responders on site., • Monitor video surveillance cameras, and fire prevention / detection alarm notification system., • Complete assigned paperwork responsibilities (i.e., Log, incident reports, DHS reports and all other reports), • Assist Facility Manager, preparing and executing fire drills (as well as fires) or in other cases., • High School Diploma, GED, or HSE is required, • 3 years shelter experience as an RA, CM, etc. with 1 year of supervisory experience, • Possession of a valid Food Handler’s License, or the ability to obtain one within six (6) months of hire, is required., • Must be able to work independently and as part of a team to complete complex projects in a fast-paced environment., • Must be capable and comfortable with crisis management., • Computer proficiency with proficiency in Word, Excel and the ability to learn new technologies and databases., • F-80 Fire Safety Coordinator certification, required (or ability to obtain F 80 certification), • NYC Food Handlers Certificate or ability to obtain in 2 months., • Bilingual (English/Spanish) preferred., • Exhibit empathy towards the serviced population., • Must have excellent interpersonal communication skills (oral & written), • Preferred CPR/First Aid Certification Work Environment: This job operates in a shelter environment and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Job Description DUTIES AND KEY RESPONSIBILITIES: • Greet all visitors in a warm, friendly manner., • Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review., • Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents., • Takes prospective Residents and/or families on a tour of the Facility., • Liaison between the Bristal and community referral sources., • Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system., • Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner., • Completion of all required move in paperwork and the collection of rent monies prior to resident move-in., • Assist new residents to get acclimated into the community upon move in., • Manage all marketing inventory as directed., • Assist the Director of Community Relations to Create and/or Host Marketing/Sales events., • Assist the Director of Community Relations to oversee accuracy of available apartment inventory., • Assist the Director of Community Relations to maintain weekly traffic and census reports., • Other duties as assigned by the Director of Community Relations and the Executive Director QUALIFICATIONS: • Bachelor’s Degree in Business or Marketing preferred., • Must have the ability to “close” the deal., • Professional image., • Excellent telephone and communication skills., • Ability to relate well to the senior population., • Great organizational skills with the ability to concentrate on many tasks at once., • Computer proficiency with the Microsoft Office suite, as well as the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred, • Must be an independent worker., • Patience with perseverance and follow-through capabilities., • Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents., • Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents., • Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.