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Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Opportunity for advancement Job Description: 1. Demonstrate and communicate the core values of CareTen, Inc., 5. Successfully oversee and manage all service and employment related content made to the office after normal business hours as necessary.

Job DescriptionSr. Manager/ Associate Director Document & Change ManagementAllendale, NJ The Senior Manager Documentation & Change Management will assist with the overall leadership and implementation of global Document Management and Control and the Change Control Management program designed to comply with applicable laws and regulations. This position has accountability for development and oversight of global quality documents, the structure of the program, and the design, implementation and continuous improvement of electronic document management systems. This position also has responsibility for oversight of the regional Change Management system and accountability for the design, implementation, administration, and continuous improvement of the electronic change management system. • Responsible for the development of systematic control and management processes for GxP documents throughout their lifecycle and for establishing procedures to ensure records (paper and electronic) are maintained in compliance with global regulatory and legal requirements, as well as site requirements and procedures., • Responsible and accountable for the development, deployment and implementation of effective and efficient standards, procedures, and best practices for global and site documentation management and control including periodic review, change process, retention and archival., • Maintains the global Quality Manual and global Quality Standards, and any associated global policies, reports, or documents., • Assists in developing the overall global Quality Standards strategy and implementing the quality documentation hierarchy for global and site documentation, including development of process for gap assessments and implementation planning., • Engages process owners and SMEs to ensure quality standards are appropriately defined, implemented, and/or updated to include current regulatory strategy and are contemporaneous with industry standards., • Leads the development of reporting on quality standards implementation across all functions., • Accountable for development and management of effective documentation system KPIs, metrics, management review, and proactive issue identification and resolution., • Partners, educates, and collaborates with Documentation Control, QA, and SOP authors/owners in other functional areas for the development, deployment and maintenance of the document management program and records retention schedule., • Business process owner for the electronic documentation management system. Partner with IT to implement, administer, maintain, and continuously improve the electronic documentation management system., • Manages the document change request system at the global and regional level and provides guidance at the site level., • Provides support during internal and external audits, including Regulatory Health Authority inspections., • Ensures the documentation system is scalable and flexible to support initiatives and communicates effectively with all cross functional and regional stakeholders on matters related to the documentation system and e-DMS.Change System Management:, • Serves as subject matter expert for the regional change control system and associated requirements., • Develops standards and guidelines for change control inputs and requirements needed to support change control requests., • Oversees and administers the Change Control Board for regional/global Change Control requests and provides guidance at the site level., • Leads the electronic change management governance process and serves as administrator to the e-system., • Interfaces with IT as the Business Process Owner for the electronic change management system. Develops and prioritizes system enhancements and added functionality based on business need., • As needed, works Quality Assurance and functional area representatives or responsible change owners to develop change management strategies., • Develops and provide reports on change management process and progress for global dashboard., • This role may have direct reports. The role also functions as an individual contributor role in a heavily matrixed environment., • Incumbent will be expected to complete all assigned GxP and Compliance related training in accordance with assigned due dates., • Phone conferences outside of normal working hours is required in order to interact with global counterparts., • Travel is required at approximately 15%.REQUIREMENTS, • BA/BS in the Life Sciences is required. MS degree in Life Sciences a plus., • 7-10+ years experience in Document Management and Control and 3-5 years experience in Change Management in FDA-regulated, GxP-related Industry is required., • Comprehensive knowledge of document control principles, data integrity principles, and good documentation practices a must., • Demonstrated experience with implementation and management of electronic document management systems required., • Working knowledge of electronic change management systems or e-QMS required., • Experience with writing and approving Standard Operating Procedures and Quality Standards., • Ability to drive Quality projects for continuous improvement., • Thorough knowledge of ICH Guidelines and FDA cGMPs and Guidelines is required., • Knowledge of European and Japanese Health Authority requirements is a plus., • Ability to work independently with minimal supervision is required., • Demonstrated ability to interact and communicate effectively with peers, senior management, regulatory officials, and auditors. Proven interpersonal skills with face to face and remote teams., • Position will be filled at level commensurate with experience., • Strong computer skills are required., • Excellent oral, written, and verbal communication skills are required.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionPosition Description: Summary/Objective Architectural Project Manager is responsible for all phases of design and construction of projects from beginning to completion, while performing a supervisory role in assigning and reviewing the work of other team members \tAbility to handle multiple projects or one account with diligence and commitment. \tReview and develop construction plans requested by the client \tOversee the work done by assistant project manager and draftsperson \tOversees drafting, review shop drawings and respond to RFIs \tAnalyze and estimate project cost for labor, equipment, and material \tMonitor progress of all construction phases in compliance with building plans and deadlines \tManage correspondence with clients, vendors, consultants, building departments, landlords, construction team and other personnel involved in projects \tReview and research state and local code compliances \tPrepare reports and presentations for client meetings \tExecute site surveys on a need basis \tManage people on the team and their expectations and review and approve timecards of the team in a timely manner \tPerform miscellaneous tasks as assigned by the Senior Project Manager/Studio Director/Director of Operations Qualifications \tBachelors Degree or higher in Architecture or related field \tMinimum 6 years of experience as a Project Manager in an architectural firm \tMinimum 4 years of experience in Retail Architecture required \tAbility to interpret construction data, engineering calculations and drawings \tProficiency in AutoCAD with strong 3D design skills required, with basic knowledge of Revit SketchUp, Photoshop or Illustrator preferred \tProficiency in Microsoft Suite (Word, Excel, PowerPoint) \tExperience drafting retail or commercial construction documents preferred \tMust possess strong time management and people management skills and the ability to handle the pressure of tight deadlines \tMust be able to travel on need basis $70,000.00 - $90,000.00 Annually

Job Description Lead Program Specialist, Residential Services Start working to make a difference…. Life Opportunities Unlimited (LOU) is a premier boutique human service agency providing both residential and day program services for adults with developmental disabilities in Northern New Jersey. LOU is located in Ridgewood with programs in Northwest Bergen County: Allendale, Fair Lawn, Glen Rock, Haledon, Midland Park, Ridgewood, Township of Washington, and Waldwick. All of our locations are approximately 15 minutes from Passaic & Rockland Counties. LOU’s Residential and Day Programs are conveniently located nearby NJ Transit, Bus Routes and Train Stations. Core Functions: * Maintain the residential program to a high standard, from the physical components of the program to the documentation requirements as per company policy, federal, and state guidelines * Ensure adequate staffing in the program at all times Responsibilities: * Responsible for all aspects of the group home and the well-being of our residents * Works directly under supervision of the Director of Residential Services * Work cooperatively with fellow LOU staff and treating clients with dignity and respect * Provide assistance in personal hygiene care, house cleaning, and meal preparation * Driving clients to and from activities, appointments, day programs and part-time jobs * Responsible for all program facilities, vehicles, and assets * Responsible for creating efficient transportation schedules for program participants, and when necessary, physically transporting clients in a company vehicle * Maintain all client and program records, including but not limited to each individual’s: progress notes, individuals plans, facility records and vehicle records * Develop a curriculum, design activity calendars, and ensure that the implementation of activities meet federal, state, and agency standards * Administer medication to residents in accordance with training and procedures * Follow each client’s established behavior plans * Each home consists of 4-5 residents, and you will be responsible for all of them during your shift * Communicate and collaborate with pertinent group home and other LOU staff * Inventory management, including but not limited to: client clothing, household supplies, groceries, etc. * Write clear and concise progress notes on the computer * Ensure that all policies and procedures set by upper management are followed * Cooperate with the licensee and Department staff in any inspection, inquiry, or investigation This is not an exhaustive list of the responsibilities of this position. Therefore, in this role, you are expected to do anything else deemed necessary for the betterment of the program and its participants. Join the LOU Team: We are committed to supporting our employees in their professional growth and career development. This commitment allows our teams to thrive in a passion-driven community that is focused on enriching the lives of our clients. We are looking for dedicated individuals that want to be an important part of building a better future for individuals with developmental disabilities. Staff stay at LOU for an average of 8 years. LOU is a great place for people to meet their professional goals and grow within the organization. You will be a successful team member if you are: * Creative and able to adjust accordingly * Organized and detail oriented * Patient, compassionate, and caring * Collaborative and communicate effectively with a team * Mission-motivated and result driven Requirements: * High School diploma or equivalent * Possess a full valid New Jersey Driver’s License Non-Probationary with no restrictions * Must be 18 years or older * Preferred, but not required: Certified Home Health Aide (CHHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Personal Care Aide (PCA), Patient Care Tech (PCT), Direct Support Professional (DSP) * Preferred, but not required: Experience Working with individuals with developmental disabilities * Proven professional written and verbal communication * Adequate computer skills and problem solving skills * Must be able to successfully complete all NJ Division of Developmental Disabilities mandated training with in the required time frame * The requirements for checks of Criminal Background, the Central Registry, the Child Abuse Registry, and Drug Testing must be completed prior to working with any clients in the Day Program or Residental Program Benefits: * Health, Dental, Vision, Life Insurance, 401(k) Retirement Plan * Competitive Salary and Flexible Hours * Comprehensive Paid Training Programs including CPR and First Aid * PTO, Vacation, Sick Time, & Holiday Pay * Career Advancement Opportunities * Discount Perks* * Childcare * AAA * Vacation and entertainment * Cellular Plan *These perks could be subject to change without notice Hiring Full-time for shifts: * Monday - Sunday: 3PM - 11PM * Saturday & Sunday: 7AM - 3PM Compensation: Starts at $21 hourly Join our team and make a difference today!

Job Description About Us: Second Melody is a branding consultancy with a diverse client portfolio, including a strong presence in health and biotech. Since 2005, we have been the trusted partners of ambitious start-ups, rapidly expanding disruptors, and global enterprises. We align and activate brands across positioning, messaging, internal culture, audience outreach, advocacy, and education. We blend the experience and strategic insight found in big agencies with the agility and client-centric attitude of smaller consultancies. Our work is considered, creative, and commercially aligned. Our people are thoughtful, energetic, collaborative, and supportive. Role Overview: The Social Media Director will lead and oversee social strategy activity for all Second Melody brands, shaping how our clients show up and connect across platforms. This role blends creativity with data-driven insight to craft bold, thoughtful, and effective social strategies that align with broader brand and communication goals. As both a strategic leader and collaborative partner, the Social Media Director guides clients and internal teams to deliver ideas that resonate, build community, and drive measurable impact. Grounded in curiosity, culture, and collaboration, this person ensures every social touchpoint strengthens connection and moves brands forward. Job Responsibilities Social Media Strategy • Lead social media strategy by developing and guidance social media strategies for clients, aligning with broader brand and communication goals, • Direct the development of platform-appropriate content, including calendars and creative, in partnership with Design, • Act as a strategic partner to clients, presenting ideas, plans, offering guidance and POV, and translating communications goals into social execution, • Stay current with social media platform updates, trends, tools, and best practices; inform the cross-functional Second Melody team and apply to client execution, • Oversee and manage the delivery of social campaigns across channels for all Second Melody brands by collaborating with Account, Brand Strategy and Design partners; ensure consistency, quality and delivery of all social execution on time and within budget, • Monitor and report on performance metrics, extracting insights to refine strategy and demonstrate impact; share data insights and recommendations with clients, • Provide strategic recommendations grounded in a solid understanding of client objectives, challenges, opportunities, and competition with an omnichannel view, • Partner with media vendors or internal teams to develop paid social strategies that complement organic efforts and drive measurable outcomes Business Development • Partner with Account Managers and clients to understand strategic branding needs and objectives, • Contribute to agency thought leadership by identifying opportunities for growth, case studies, or social presence, • Effectively communicate the value proposition of Second Melody Leadership & Collaboration • Foster and inspire a deeply collaborative culture across teams, • Present social strategy ideas to clients with cross-functional team members; solicit feedback, providing agency POV when appropriate and solutions to challenges, • Balance multiple clients and fast-paced timelines, delivering work on time and within budget, • Work within agency systems and processes People Management • Directly manage Social/Brand Communications team members, overseeing workload, daily tasks, training, feedback and career development opportunities, execute annual reviews, • Help identify need for talent and potential candidates for employment within Social Strategy/Brand Communications team; interview and serve as key decision-maker What You Bring • 8+ years of experience in social strategy, including community management and paid social; agency experience a plus, • Expert knowledge of social platforms and industry trends across the digital landscape, • Proficiency with social analytics and listening tools (e.g. Sprout Social, Hootsuite) and ability to turn insights into actionable recommendations, • Ability to juggle multiple projects, meet deadlines, and stay solutions-focused, • Excellent written and verbal communication skills, • Open, collaborative mindset—comfortable with feedback and iteration, • Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions, • Proficient with Google Docs (including slide development), • Willingness to travel for client meetings as needed What We Value • A balance of task focus and people skills—able to collaborate with clients and colleagues alike, • Focused on the bigger picture of the initiatives, • Organized, resourceful, and proactive in managing multiple projects, • Exercises good judgment and knows when to ask questions or seek guidance, • Trustworthy and professional with sensitive information, • Driven, energetic, and committed to delivering high-quality work on time, • A genuine alignment with Second Melody’s mission and growth Benefits Time Off • Vacation - 12 days, • Personal - 12 days, • Sick - 5 days, • Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium, • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $90,000 - $110,000

Job Description Preconstruction Project Manager (Commercial Solar) Location: Hawthorne, NJ About the Role: We are seeking a Preconstruction Project Manager with experience in C&I distributed generation solar EPCs to support our expanding portfolio of commercial renewable energy projects. The Preconstruction Project Manager (Precon PM) is responsible for managing the full preconstruction lifecycle. This position requires strong technical understanding of solar PV systems, excellent communication skills, and the ability to coordinate cross-functionally with Engineering, Construction, Procurement, and Finance. The Precon PM reports to the Director of Preconstruction and must be located near Hawthorne, NJ with hybrid flexibility and travel to job sites as needed. Key Responsibilities: RFP Management & Technical Review • Review and interpret drawings, specifications, geotechnical reports, surveys, and contract documents., • Develop a comprehensive understanding of project scope, contract requirements, risks, and deliverables., • Lead the full preconstruction lifecycle: kickoff, Q&A, clarifications, addenda review, and submission coordination., • Perform detailed quantity takeoffs, material counts, and system component validations., • Collaborate with Estimating to validate scope, phasing, and manpower projections., • Develop complete and normalized bid comparisons (bid-leveling) and perform subcontractor/vender descopes., • Build and maintain cost databases, benchmarking tools, and historical cost libraries., • Collaborate closely with Engineering and Procurement to analyze multiple design options and provide value-engineering recommendations (racking, modules, inverters, electrical topology, structural considerations, etc.) based on codes, AHJ requirements, equipment availability, and constructability., • Manage the entire subcontractor RFP process, including distribution of bid packages, NDAs, clarifications, evaluations, and award recommendations., • Prequalify subcontractors and maintain updated capability, cost, and performance records., • Coordinate with racking vendors and geotechnical/pull-testing providers to obtain required data prior to bid., • Coordinate with utilities to evaluate interconnection requirements, timeline, fees, and scope impacts., • Research permitting requirements, zoning constraints, and local code amendments for each jurisdiction., • Engage with AHJs to understand inspection sequences, fire code constraints, and design requirements affecting project cost., • Develop preliminary construction schedules in partnership with Engineering, Construction, and Project Management., • Identify permitting, interconnection, structural, geotechnical, supply-chain, and schedule-driven risks., • Create bid-level risk logs and mitigation plans., • Prepare early project budgets and establish financial control frameworks., • Set up preconstruction documentation in Procore, including bid packages, submittal logs, and scope definitions., • Lead internal page-turn and handoff meetings to ensure smooth transition from estimating to execution teams., • Lead lessons-learned sessions post-project and drive implementation of recommendations., • Review actual cost data from completed projects to refine estimating accuracy., • Track subcontractor field performance feedback and incorporate into future bid strategies., • Identify process inefficiencies and propose creative, practical solutions to improve organizational performance., • 3+ years of preconstruction, estimating, or project management experience at a Solar EPC (C&I DG preferred)., • Experience with subcontractor tendering, bid-leveling, and contract negotiation is required., • Experience developing or reviewing solar PV designs (electrical, structural, civil) is strongly preferred., • Bachelor’s degree in Construction Management, Engineering, or related field preferred., • Strong proficiency in Microsoft Excel (advanced functions), MS Office, and MS OneNote preferred., • Experience with Procore, Bluebeam, Smartsheet required., • Ability to prioritize and manage multiple concurrent deadlines., • Strong organizational, data-entry, and project management skills., • Clear written and verbal communication with strong technical documentation skills., • Exceptional note-taking, retention, and follow-through abilities., • Analytical mindset with strong mathematical and problem-solving skills., • Understanding of NEC solar PV requirements (Articles 690, 705, etc.) preferred., • Ability to perform basic structural and electrical design reviews., • Natural curiosity, ownership mentality, and a drive for continuous improvement., • Competitive Salary, • Performance-Based Bonuses, • Employee Referral Bonuses, • Matching 401(k), • Health, Dental, and Vision Insurance, • Health Reimbursement Account, • Life, AD&D, Accident, Disability, and Critical Illness Insurance, • Paid Time Off and Paid Holidays, • Employee Discount Program, • Paid Time Off and Paid Holidays Applicants must be authorized to work in the United States without the need for current or future employment sponsorship. Pfister Energy, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other legally protected status. Company DescriptionPfister Energy is a nationally recognized renewable energy company helping businesses control rising energy costs through turnkey onsite energy solutions. Since 2005, we’ve developed, designed, financed, and installed more than 900 MW of clean energy systems for commercial and industrial clients. Our expertise includes solar, storage, microgrids, EV charging, O&M, and asset lifecycle services. Known for trusted expertise and efficient execution, we deliver future-ready solutions that strengthen resilience, reduce costs, and support long-term sustainability goals. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.Pfister Energy is a nationally recognized renewable energy company helping businesses control rising energy costs through turnkey onsite energy solutions. Since 2005, we’ve developed, designed, financed, and installed more than 900 MW of clean energy systems for commercial and industrial clients. Our expertise includes solar, storage, microgrids, EV charging, O&M, and asset lifecycle services. Known for trusted expertise and efficient execution, we deliver future-ready solutions that strengthen resilience, reduce costs, and support long-term sustainability goals.\r\n\r\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Job DescriptionDescription: GBS is looking for a Clinical Supervisor for a daytime school case in Paterson, NJ. Position Summary: The BCBA is responsible for conducting functional behavior assessments (FBAs) and developing effective, individualized interventions for individuals with autism and behavior challenges. This role requires the ability to recognize and discuss signs of autism, as well as an understanding of diagnostic criteria for autism spectrum and behavioral disorder. As part of an interdisciplinary clinical team, the BCBA collaborates with other professionals to design and implement evidence-based treatment plans that promote skill development and improve quality of life for clients. Full-time BCBAs are expected to dedicate their professional practice exclusively to Graham Behavior Services and may not provide ABA therapy through other agencies while employed full time. Duties and Responsibilities: Billable Services: • Conduct initial and concurrent assessments; develop individualized treatment plans every six months., • Conduct Functional Behavior Assessments (FBAs) and develop Behavior Intervention Plans (BIPs) during the initial assessment or when problem behaviors arise., • Review treatment plans and BIPs with parents/caregivers prior to implementation, ensuring signatures are obtained on all plans., • Inform supervisor if additional service hours are needed for assessments, training, or supervision., • Conduct ongoing data analysis; update goals and objectives with the client present at least weekly., • Bring necessary instructional materials to client sessions at least weekly., • Provide direct services to clients when behavior therapists are unavailable., • Train and supervise behavior therapists on skill acquisition programs and BIPs., • Email supervisor if unable to provide supervision during any week the client is receiving therapy., • Provide parents and caregivers with training on Applied Behavior Analysis (ABA) strategies., • Assist caregivers in navigating IEPs, evaluations by other providers, understanding autism, ABA principles, and special education systems., • Assists in conducting annual evaluations of behavior therapists., • Schedules monthly clinics with family, therapists, and director, as needed., • Updates client schedule in Google Drive as needed., • Conducts calls with families as needed to troubleshoot problems or parent questions., • Maintains open communication with parents and behavior therapists including scheduling home programming., • Alerts supervisor if scheduling problems arise that cannot be resolved., • Supervises BCBA candidates, BCaBa, and RBT candidates., • Attends meetings, events, group calls, trainings, workshops, and seminars as required by Graham Behavior Services., • Completes projects such as participation in the Graham Behavior Services podcast, ABA Ultimate Showdown, creating presentations and trainings, blog posts, and additional website content as required., • Performs other related projects and duties as assigned., • Checks Graham Behavior Services email address daily from Monday through Friday., • Monitors children for signs of child abuse, and reports incidents of suspected abuse to supervisor immediately., • Informs supervisor of any problems or concerns with staff, clients, client’s family, and systems or procedures used by Graham Behavior Services. Requirements: Required Skills and Abilities: • Solid knowledge of the principles and practice of Applied Behavior Analysis. Including general behavioral assessment and Ethical Standards in Behavior Analysis., • Solid knowledge of the behavioral impact of developmental disabilities, as well as the cognitive, educational, vocational and social challenges encountered by persons with developmental disabilities., • Maintains advanced working knowledge of human development practices and standards, and principles of applied behavioral analysis., • Effective and creative negotiator and problem solver., • Ability to work independently and prioritize tasks/goals for self and others., • Effective written and verbal communication skills with individuals and groups at all professional levels., • Ability to work effectively with various technologies and software., • Consistently demonstrates a high level of integrity, responsibility, accountability, teamwork and ethics, • Adheres to all policies, procedures and standard practices of Graham Behavior Services., • Effective with shifting roles, responsibilities, and expectations in a changing environment. Experience, Education and Training: • Strong clinical background in administering verbal behavior assessments, conducting language, play, and skill-based assessments, and in designing, implementing, and/or training others using individualized language, play and skill-based curricula., • Experience in 1:1 education of learners with autism across educational and community settings, as well as familiarity with designing, participating in, or supervising in-home 1:1 programs for young individuals with autism., • Collecting, graphing, analyzing, displaying and discussing data based progress is a must., • Masters Degree in Psychology, Special Education, or a related field, is required. Preferably from an ABA accredited program., • Must possess a BCBA license in the state of NJ and maintain a BCBA license in good standing., • Training and certification under the Behavior Analysis Certification Program (BACB) for Applied Behavior Analysis as a Board Certified Behavior Analyst., • Acquire and maintain supervision credential through BACB to provide supervision for BCaBAs, BCBA candidates, and RBTs., • Minimum two years experience providing services to individuals with developmental disabilities.

Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description NS Pharma is a highly focused, research-driven biopharmaceutical company working in rare diseases. We're exploring the potential of cutting-edge science as a subsidiary of Nippon Shinyaku Co., Ltd. In Japan. Summary: The Director, Patient Services, Marketing is responsible for designing and building patient support assets/activities and managing patient services support agency relationships and budgets. This role will use insight-driven patient services data to continuously optimize programs and inform brand strategy in order to build scalable, compliant solutions that address the unique needs of rare disease patients and caregivers. This role will align with the US Head of Patient Services in the development of the patient services strategy while working collaboratively with NSP internal cross-functional partners such as Patient Services, Market Access, Commercial Operations and Medical Affairs in tactical execution. Duties & Responsibilities: • Work with Head of Patient services to develop strategy and aligned tactics that support patients and families in navigating diagnosis and treatment burdens., • Develop patient assistance tools that maximize patient access to therapies; design and build patient support programs with internal and external stakeholders., • Develop and implement promotional communication resources in alignment with brand positioning and patient services strategy., • Drive innovation and program enhancements that will optimize customer service and patient access to rare-disease therapies by identifying emerging opportunities., • Establish analytic rigor within patient services and support data-driven decision-making for the commercial business., • Travel as necessary with Patient Services Field Teams to visit accounts and assist in presentations about company’s reimbursement strategy and services; attend commercial and other relevant business-related meetings., • Build and develop productive working relationships with external service providers and internal cross-functional stakeholders., • Ensure effective and compliant implementation of financial assistance programs., • Engage with Patient Engagement Leads and Directors of Patient Access in gaining insights and providing clear direction in use of assets and customer support programs., • Facilitate exceptional cross functional collaboration with customer facing teams, marketing, specialty pharmacy and hub personnel., • Design, incorporate and manage patient services content into brand websites and appropriate sales promotional resources., • Collaborate in the development and rollout of field-based patient services programs via promotional material related to patient support services, coverage, reimbursement and market access topics., • Conduct, analyze and communicate patient services competitive insights & research., • Manage agency performance and NS Pharma promotional budget effectively., • Knowledge of pharmaceutical regulatory requirements impacting marketing materials., • Strategic planning and execution skills including project/budget management and working effectively with external service partners., • Strong background in leading and managing people., • A true team player with the ability to work collaboratively with key internal stakeholders, • Excellent interpersonal and communication skills for cross-functional collaboration and influence., • Strong executive presence, commanding respect through sound business judgment and clear decision-making, • Strong project management skills, ability to multi-task and prioritize with quality., • Self-motivated, with excellent organizational skills, with ability to work collaboratively as a member of the Marketing team and individually., • Likes to work through others to gain success, secure accomplishments and meet objectives & goals., • Demonstrated ability to work in a diverse collaborative environment., • Ability to build organizational capabilities, • Bachelors Degree Required / Masters Degree Preferred., • 10 or more years working in the pharma/biotech required, 5 years working in market access / patient support services preferred., • Understanding of the cell and gene therapy marketplace and the specific access support needs for patients with rare diseases preferred., • In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements., • Experience in product launch and portfolio management., • Knowledge of regulations and laws governing the protection of PHI (patient health information), and CMS policies pertaining to access services., • Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way., • Deep expertise in pharmaceutical brand implementation, communication planning, and patient activation., • Background working with patient and community advocacy groups., • Ability to work with hub operations or specialty drug patient services/call center inclusive of field functions., • Proactive, results oriented, self-starter with an ability to lead cross-functional teams., • Expertise in complex reimbursement environments., • Ability to analyze and interpret health care regulations, legislation, rulemaking, policy & advisory opinions. NS Pharma employees embrace our Mission to Help People Lead Healthier Happier Lives. We pride ourselves in offering employees and their families a robust Compensation and Benefits package designed to meet their needs, on and off the job. The annualized target salary range for this role is $195,000,000 to $215,000; actual salaries will vary and may be above or below this range depending on several factors, including experience, education, training, location, and merit. Other benefits include: • Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Account, Health Savings Account, and Employee Assistance Programs, • Discretionary Bonus Programs and Long-term Incentive Plan, • Retirement Savings 401k with company match, • Generous Paid Time Off, Sick Time & Paid Holidays including a paid Year-End Shutdown., • Career Development, Progression and Training, • Flexible Work Arrangement Programs Applications will be accepted until May 31, 2026, or until a candidate is hired. Applicants not hired will remain in our Talent community for future opportunity consideration. Thank you for your interest in NS Pharma. NS Pharma is an EEO employer.

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