IT Field Technician II
9 days ago
New York
Job Description We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island. This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes. What You'll Do • Provide onsite and remote Level 1/2 support for client environments, • Troubleshoot and resolve issues related to:, • Workstations and laptops, • Microsoft 365 and user account issues, • Printers and peripheral devices, • Basic server and line-of-business application issues, • Network connectivity, wireless access, and firewall-related concerns, • Travel to client sites to perform technical support, remediation, deployment, and installation work, • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves, • Support onsite project tasks such as:, • Network equipment installations and replacements, • Firewall and switch swaps, • Wireless deployments, • Endpoint deployments and refreshes, • Basic server and infrastructure upgrades, • Escalate complex issues appropriately to senior engineers or project resources, • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts, • Document work performed, technical findings, and client environment details in IT Glue, • Use Halo PSA for ticket management, time entry, and work tracking, • Use Ninja RMM for remote access, monitoring, and endpoint support, • Maintain professionalism and strong customer service while representing the company onsite, • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows You’re a Good Fit If You:, • Have strong troubleshooting skills and are comfortable working independently in the field, • Communicate clearly with both end users and internal technical teams, • Are organized, reliable, and detail-oriented, • Are comfortable balancing reactive support work with scheduled onsite tasks, • Enjoy working directly with clients and providing a high level of service, • Can adapt to different client environments and technologies quickly, • Understand when to resolve issues independently and when to escalate Preferred Experience, • 2+ years of experience in a managed services, field support, or IT support role, • Experience supporting:, • Microsoft 365, • Windows 10/11, • Windows Server, • Basic Azure and Entra ID environments, • Network infrastructure including switches, firewalls, and wireless, • Familiarity with technologies such as:, • SonicWall, • Meraki, • UniFi, • Ruckus, • Experience with IT documentation platforms and PSA/ticketing systems preferred, • Valid driver’s license and ability to travel to client locations as needed Position Details, • Job Type: Full-time, • Location: Based onsite in our Midtown Manhattan office, • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance