Chief Officer of Community Information
9 days ago
New York
Job DescriptionSalary: $115K-$130K POSITION: Chief Officer of Community Information Make a difference in the lives of New York City's older adults, their families, and the community. For over 60 years PSS, a multiservice nonprofit agency in NYC, has performed vital and important work. Through its ten centers, two apartment buildings, various social services and affiliated programs, the agency touches the lives of over 2,000 people every single day. PSS has approximately 120 employees and an annual budget of $13 million. One of PSSs signature programs is PSS Life! University (Life U), which consists of in-person and online programming designed to equip people to successfully manage the life transitions they will face as they age. As PSSs leader of all its adult education initiatives, branding and external communications, you will be responsible for overseeing three key areas: Communications: Responsible for the planning, oversight and coordination of all external and internal communications, from crafting press releases to assuring quality and effective social media to curating client testimonials. This includes facilitating the staff's capacity to create and share information, represent their programs, and effectively outreach to and engage with community partners. PSS Life! University: This comprehensive adult education initiative consists of in-person and online programming that helps people manage the life transitions they will face as they live longer. This includes working with the Director of Lifelong Learning and other staff in coordinating all aspects of the programs design, day-to-day operations and its continuous growth and improvement within New York City and beyond. Staff Training & Professional Development: PSS strongly believes in the professional development of its staff from offering operational/technical skill development internally to bringing in outside expertise to train entire departments. The agency partners with outside organizations for training as well as supporting staff in developing training opportunities. This position will provide strategic planning, coordination, and oversight. This is a full-time, exempt Work-from-Anywhere position, which means working from whatever location is called for on a given day, including remotely. The main office is in Manhattan, and attendance at the office and in-person meetings throughout NYC is expected several days a week. The position reports to the Executive Director. You will collaborate with the other Chief Officers, the leaders of all departments, as well as the Executive Director. JOB RESPONSIBILITIES: COMMUNICATIONS • Supervise the Director of Communications, oversee the overall program, and lead efforts to continually enhance its effectiveness and impact., • Strategize, develop and implement initiatives to build the agencys brand and program recognition amongst potential clients and targeted communities., • Promote the agency and all of its programs by developing staff capacity to perform outreach, build community partnerships, participate in community events, and represent the agency to the public., • Assure the continuous promotion of PSS and its programs by guiding the creation of social media, press releases, media, etc., • Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities., • Stay abreast of new tools and opportunities, know how to use digital tools to create programming in an efficient manner while ensuring a high standard of quality and accuracy. PROGRAM AND AUDIENCE DEVELOPMENT • Supervise the Director of PSS Life! University, oversee the overall program and lead efforts to promote, expand and improve its in-person and online offerings., • Work with other organizations and partners to provide informative or educational content to our participants., • Stay abreast of the latest developments and best practices in adult education delivery and ensure these best practices are incorporated in Life U., • Work with all department heads to help improve the quality of their Life U offerings using best practices., • Stay current with topics of interest to the older adult audience. Cultivate and continually identify new content partners to offerengaging educational programming (courses and articles) on these topics. SUPERVISION • Work with senior leadership and your teams to set strategic and annual goals and objectives., • Coach and supervise the program staff in achieving deliverables and objectives., • Provide direction and supervision to staff working with volunteer instructors., • Demonstrate leadership, lead team meetings, and ensure the effective supervision of any relevant staff, interns, and volunteers - including completion of performance reviews, performance coaching, and staff professional development. ADMINISTRATION • Establish and maintain relationships with PSS contractors, vendors, and partners., • Responsible for all relevant contracts and agreement negotiations and fulfillment of obligations., • Monitor the Communications and PSS Life! Universitycontract deliverables and budgets, including oversight for the timely and accurate ordering of services and supplies as needed., • Submit required metrics and reports in a complete and timely fashion. QUALIFICATIONS AND EXPERIENCE: • Bachelor's degree. Advanced degree preferred., • Demonstrated leadership experience in communications and/or adult education., • Strong and effective communication skills both written and verbal and the ability to successfully share/present in group settings., • Deep familiarity with adult learning theory and best practices., • Skill at crafting effective messaging and content that feels relevant, accessible and inclusive to diverse audiences., • Experience supervising a team and working across departments to accomplish goals., • Experience creating trackable curriculum and training materials., • Excellent Program Management and Creation Skills., • Good graphic design and usability sense and/or experience working with a designer., • At least 3 years of demonstrated experience working with older adults (age 50+) in an educational setting preferred., • Excellent Interpersonal and Organizational Skills., • Strong computer skills must be proficient with Microsoft Office and Microsoft Teams., • Experience working with CRM databases (i.e. Salesforce) is a plus., • Experience developing corporate training and workshops is a plus. PROFESSIONALISM AND OTHER QUALITIES: • Ability to work well independently and on a multi-generational team., • Maturity and good judgment in relating to peers, partners, and participants., • Ability to work with people from diverse backgrounds., • Availability, dependability, and willingness to be flexible., • Demonstrated ability to solve problems and think strategically. Please include a resume and cover letter. Applicants are encouraged to apply by December 31, 2025. EEOC and DEI Statement: At PSS we are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive and respectful workplace where all individuals are welcomed, supported, and given the opportunity to thrive. EOE M/F/D/V