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  • Internal Care Coordinator (Bilingual Chinese)
    Internal Care Coordinator (Bilingual Chinese)
    hace 2 días
    $22–$25 por hora
    Jornada completa
    Flushing, Queens

    COMPANY OVERVIEW TEAM NY coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. TEAM NY is the largest and longest-standing company in this space! We are looking for mission-driven contributors who want to be part of something that matters. ROLE SUMMARY ABI, Life, and ATD are looking for a passionate, organized, and resourceful Care Coordinator to support our agency. This role is at the heart of our operations and serves as a primary point of contact for patients, families, and caregivers. You will manage and engage directly with a dedicated portfolio of patients and take ownership of keeping their home care services running smoothly. A major part of the role is finding and matching caregivers with patients, maintaining coverage when schedules change, and solving staffing challenges as they arise. This role is ideal for someone who enjoys helping people, building relationships, and finding solutions in a fast-paced environment. WHAT YOU’LL DO • Coordinate & Staff Care: Manage your patient caseload, identify and match caregivers based on patient needs and preferences, and find replacement coverage when caregivers call out or cases need to be re-staffed., • Manage Cases & Schedules: Coordinate new case starts, authorizations, caregiver onboarding needs, schedules, and ongoing case changes while maintaining accurate information in our database and internal trackers., • Own Patient Relationships & Deliver Great Service: Serve as a primary contact for patients, families, and caregivers, conduct regular check-ins, respond to concerns, and proactively support patient satisfaction and retention., • Solve Problems: Navigate staffing shortages, schedule changes, caregiver availability, patient preferences, and other day-to-day challenges to maintain continuity of care., • Drive Collaboration: Work with insurance plans and internal HR, Clinical, Compliance, and management teams to address patient needs, service changes, complaints, and other case-related issues., • Ensure Compliance: Protect and maintain data integrity. Monitor caregiver punches and EVV performance, provide first-line support when needed, and escalate issues to Compliance specialists when appropriate. WHAT YOU’LL BRING • Customer service, coordination, scheduling, staffing, or similar experience; home care experience is a plus., • High school diploma or GED required., • English + Mandarin and/or Cantonese required; additional Chinese dialects preferred., • Strong problem-solving skills and persistence when facing difficult challenges., • Excellent communication, relationship-building, organization, and multitasking skills., • Comfort using computers and quickly learning new systems and tools., • Deep respect and understanding of the communities we serve. WHY JOIN TEAM NY • Growth: Be at New York’s fastest growing agency and part of a National Network., • Impact: Help seniors receive reliable, consistent care in their homes., • Community: Work with a close-knit team that values empathy, respect, dignity, and friendship. Pay: $22.00 - $25.00 per hour Benefits: • 401(k), • Health insurance, • Paid time off Language: • Chinese (Required), • English (Preferred) Ability to Commute: • Flushing, NY 11354 (Required) Work Location: In person

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  • Direct Care Professionals
    Direct Care Professionals
    hace 8 días
    Jornada parcial
    Ozone Park, Queens

    Rewarding Environments for Adult Living, Inc. (REAL Inc.) is seeking compassionate, dependable, and motivated individuals to join our team! We provide services and support to individuals with intellectual and developmental disabilities and are looking for caring professionals who want to make a positive difference in the lives of others. We Are Hiring For: 1. Community Habilitation Specialist – • Support individuals in developing independent living and daily living skills., • Assist individuals with participating in community activities and achieving personal goals., • Provide individualized support based on each person's needs. 2. Day Habilitation Specialist – • Assist individuals with intellectual and developmental disabilities in participating in meaningful activities., • Encourage socialization, independence, and skill development., • Help individuals work toward their personal goals. Valid NYS driver's license holders are preferred. 3. Waiver Service Provider – • Provide support to children in developing social, communication, and daily living skills., • Assist children with participating in community-based activities and achieving developmental goals., • At least one year of experience working with children is required. Qualifications: • Compassionate, patient, and reliable., • Strong communication and interpersonal skills., • Ability to work independently and follow individualized service plans., • Must meet the requirements for the selected position., • Relevant experience working with individuals with intellectual and developmental disabilities is a plus. Why Join REAL Inc.? Become part of a team dedicated to promoting independence, inclusion, and quality of life. These part-time opportunities allow you to make a meaningful impact while supporting individuals and families in the community. How to Apply: Please have an updated resume available when applying. We look forward to welcoming dedicated individuals to the REAL Inc. team!

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