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Department/Unit: HBD - Surgery Thoracic Work Shift: Day (United States of America) Salary Range: $83,200.00 - $128,960.00 RN for Cardiothoracic division outpatient office within the department of surgery. Collaborative team effort to provide optimum care to patients requiring scheduled and emergent surgical care. This position supports the thoracic team but also cross covers the cardiac team when required. Under the supervision of the Nursing Supervisor and Nurse Manager, the Ambulatory Care RN provides nursing support to primary and subspecialty providers. This is demonstrated by the use of the nursing process to work collaboratively with the healthcare team in planning, directing, providing, and evaluating patient care. The Ambulatory Care RN is defined within the department to provide patient care, triage, consultation, and referral among team members. Essential Duties and Responsibilities: Generally include the following. Other related duties may be assigned: Support for Self-Management * Enhances health literacy * Performs a baseline comprehensive needs assessment reflecting patient values, preferences, and goals (in person or via telehealth). * Analyzes patient care needs and utilizes a systematic approach to the delivery of care. * Provides age-appropriate direct patient care including family and patient. Advocacy * Negotiates and secures patient services; coaches the patient in self-advocacy * On the phone and at the office visit, listen to the patient and family goals and concerns. Works with patients, insurance companies, home care agencies, etc. to access providers, community services, medications. * With an initial order of medications, enteral formulas, - verifies if PA needed, or med not covered at all, reviewing other possible options for non-formulary med, clarifying orders, renewing orders Education and Engagement of the patient and family * Assess readiness to learn/learning styles. * Provides patient and family education taking into consideration cultural, religious, language, and motivational, physical, emotional, and cognitive factors into account in the teaching plan * On the phone or in the office instructs about nursing care plans related to results of labs, tests, procedures, medication changes, dietary changes, other changes in interventions. * Provides education regarding interventions and requests, “teach-back” to ensure understanding (in person and via telehealth). * Performs telephone triage including coordination of care and documentation. * Works with physicians and other resources to develop teaching tools for families and patients and/or utilizes educational resources on Intranet. Cross setting communication and transition * Develops the individualized care plan; care planning activities transcend barriers/transitions keeping the patient at the focus. * Nurses utilize evidenced-based practice to plan and implement nursing care plans (interventions and outcomes). * The plan is updated with every phone call, office visit, inpatient admission, etc. * Coordinates and collaborates between specialty and primary providers who develop and share the patient care plan across settings * Care plan transmitted between setting, changes, and updates communicated * Discusses the discharge plan of care for patients that are inpatient and coordinates follow-up interventions needed. * Coordinates admissions with communication regarding the plan of care. * Coordinates referral to the emergency room * Takes calls by MD offices to discuss coordination of care that cannot be addressed by faxing the most recent office visit note. * Works with other departments inside and outside of AMC to coordinate multidisciplinary care * Coordinates home care – setting up for supply deliveries, clarifying verbal orders * Coordinates infusions- insurance, orders, communication to patient, education * Supplies inpatients with educational information as needed * Coordinates referrals to social services departments, WIC * Facilitates the utilization of resources to meet patient outcomes (case management). * Writes letters of medical necessity as indicated * Participates in the patient throughput process in the clinic as indicated and needed (including vital signs, updating medical records, performing diagnostic procedures, assisting the physician and practitioners, facilitating teaching, end of appointment coordination of care) Coaching and counseling of patients and families * Answers questions patients have before and after provider visit. * Patients are directed to bring questions to the visit and/or calls and answers are secured, before, during, and after the visit (in person or via telehealth). * Documents properly, giving age-appropriate care, gathering data correctly (including vital signs), and facilitating care in a customer-friendly manner. * Performs diagnostic tests such as impedance studies, wireless capsule endoscopies Nursing Process * Assesses patient for knowledge understanding diagnosis, needs, treatment, expected outcomes of treatment. * The best evidence is used for interventions/outcomes; the care plan is routinely updated. Teamwork and Collaboration * Inclusion of teamwork in orientation and continuing education-interdisciplinary. * Enhanced utilization of interdisciplinary resources. * FMLA paperwork, CPS paperwork, 504 plans– coordination of care Patient-Centered Care planning * Motivational interviewing; eliciting patient’s goals and priorities. * Individualized care plan; care planning activities transcend barriers/transitions keeping the patient at the focus Understands and supports their role in regulatory /compliance issues/the health care team. * Maintain division medical records * Completes organized and quality documentation as required by the department. * Works with division physicians, administrative staff, and Nurse Manager to assure compliance with regulatory conditions and policies and procedures * Actively participates in the survey process in regards to accreditation * Maintains compliance with regulatory agencies * Realizes their role in Environment of Care Surveys. * Maintains a safe environment within the clinic and working office space * Maintains compliance with AMC standards for electronic system use * Maintains compliance with AMC Code of Conduct * Collaborates with administrative staff and physicians on the Quality Improvement Team to address clinical and non-clinical issues within the division * Locates regulations and policies and procedures online and know how to apply to current job * Utilizes educational resources on Intranet for self-education and education of other staff * Utilizes the Chain of Command as indicated * Ensures that medical equipment functioning properly and knows the process to manage failure as the need arises * Cross covers in other divisions within the department as needed * Orientation of new staff * Delegates daily tasks to appropriate clinical staff and ensures completion of tasks * Reviews and triages incoming test results as indicated within the division. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * HS diploma or GED * Graduate of state-accredited Registered Nursing program * Current license to practice professional nursing in the State of New York * Current CPR certification required. * Certification in specialty preferred Experience: * Skills required for the position: * Strong customer service orientation * Strong communication skills * Flexibility in time * Ability to effectively present information and respond to questions from physicians, patients, and their family members or other employees within the work setting. * Familiar with computer software including MS Word and Excel * Effective Written and Verbal Communication Skills * Experience with electronic health records is preferred * Ability to Maintain Confidentiality. * Thorough knowledge of organization, department, and/or section policies and practices related to position preferred * Ability to administer medications via all routes and ability to calculate medication doses. * Proficiency in the operation of standard office equipment (Adding Machine, Fax, Photocopier, Credit Card Machine) and clinical equipment (Sphygmomanometer, Electronic Vital Signs machine, pulse oximetry machine, infant scale, adult scale, and stadiometer), * Type 45-60 WPM on a Typewriter or Computer Work Environment (including Hazards): A clinical care setting requires the ability to lift a minimum of 10 pounds, extensive walking, and standing. May be subjected to infectious materials and chemicals (i.e. HLD Solutions, disinfectant sprays, or wipes). ***This is the best faith effort to clearly define the nature of this position; responsibilities may be added or deleted based upon the ever-changing needs of management. The individual in this position must have the ability to adapt to change and to be flexible concerning day-to-day work responsibilities. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: HBD - OBGYN Generalist Work Shift: Day (United States of America) Salary Range: $83,200.00 - $128,960.00 Urogynecology Nurse (RN) Division of Urogynecology within the Department of Ob/Gyn Location: 391 Myrtle Avenue, Albany Our OB/GYN practice located in Albany, NY is seeking an RN to join our dynamic Women's Health team in our high risk Maternal Fetal division! We offer a friendly team-oriented work environment centered on efficient, compassionate patient care. The Urogynecology RN is a nurse who delivers proficient care for women with pelvic floor disorders including pelvic organ prolapse, urinary incontinence, fistulae, etc. The RN demonstrates the advanced knowledge and skills to triage phone calls, assist Providers in the clinic and independently perform procedures such as urodynamic testing and catheterization. The RN supports patients and Providers with strong interpersonal skills, flexibility, and a commitment to compassionate care. Prior experience in urology is preferred but not required. Salary range: $68,640 - $99,023 Under the Supervision of the Nursing Supervisor and/or Nurse Manager, the RN provides nursing support to primary and subspecialty providers. This is demonstrated using the nursing process to work collaboratively with the health-care team in planning, directing, providing and evaluating patient care. The RN is defined within the department to provide patient care, triage, consultation and referral among team members. Essential Duties and Responsibilities include: • Completes organized and quality documentation as required by the department., • Facilitates the utilization of resources to meet patient outcomes (case management)., • Analyzes patient care needs and utilizes a systematic approach to delivery of care., • Provides age appropriate direct patient care from the preparation of patients through the end of the office visit and all tasks in between including diagnostics, venipuncture, administration of medications, and assistance of physicians as needed., • Performs telephone triage including coordination of care and documentation., • Schedules tests and procedures as indicated within the division and obtains prior authorizations as needed., • Works with physicians and other resources to develop teaching tools for families and patients., • Performs community outreach as indicated., • Work on studies with Principal Investigator as indicated within the department., • Provides patient and family education taking into consideration cultural, religious, language, and motivational, physical, emotional and cognitive factors into account in the teaching plan, • Works with other departments inside and outside of AMC to coordinate multidisciplinary care, • Ensures that medical equipment functioning properly and knows process to manage failure as need arises, • Participates in the patient throughput process in the clinic as indicated and needed (including vital signs, updating medical records, performing diagnostic procedures, assisting the physician and practitioners, facilitating teaching, end of appointment coordination of care), • Orientation of new staff, • Works with division physicians, administrative staff and Nurse Manager to assure compliance with regulatory conditions and policies and procedures, • Actively participate in the survey process in regards to accreditation, • Utilizes scheduling system lookup to ensure appropriate follow up has been scheduled, • Locates regulations and policies and procedures on line and know how to apply, • Utilizes educational resources on Intranet for self education and education of other staff and families, • Writes letters of medical necessity as indicated, • Delegates daily tasks to appropriate clinical staff and ensures completion of tasks, • Collaborates with administrative staff and physicians on the Quality Improvement Team to address clinical and non-clinical issues within the division, • Maintains compliancy with regulatory agencies, • Reviews and triages incoming test results as indicated within the division, • Documents properly, giving age appropriate care, gathering data correctly (including vital signs), and facilitating care in a customer friendly manner, • Maintains compliance with AMC standards for electronic system use, • Maintains compliance with AMC Code of Conduct, • Maintains a safe environment within the clinic and working office space, • Associate’s degree of a state accredited Registered Nursing program is required, • NYS current RN licensure to practice professional nursing is required, • Current CPR certification required, • Certification in specialty, Ambulatory setting preferred, • OB experience preferred but not required Skills required for the Position: • Excellent customer service and communication skills, • Ability to effectively present information and respond to questions from physicians, patients and their family members or other employees within the work setting. Familiar with computer software., • Effective Written and Verbal Communication Skills, • Working Knowledge of MS Word and Excel, • Experience with electronic health record preferred, • Ability to give medications via all routes and ability to calculate medication doses, • Proficiency in the operation of standard office equipment (Adding Machine, Fax, Photocopier, Credit Card Machine) and clinical equipment (Sphygmomanometer, Electronic Vital Signs machine, pulse oximetry machine, infant scale, adult scale and stadiometer), • Must be a team player and multi-task within a fast-paced clinical environment Work schedule: Monday – Friday (8:00am - 4:30pm) Weekends required: No Holidays required: No Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Job DescriptionDescription: Demonstrates a highly motivated, positive, outgoing personality to ensure that unsurpassed member service is continuously provided by every team member. Maximizes every opportunity to increase membership, refer consumer and real estate loans as well as promote e-services to the membership in the branch. Must possess skills to motivate team members to work together to achieve goals, in the absence of the Branch Manager. Duties & Responsibilities • Motivates all team members to provide an unsurpassed level of member service, meeting and exceeding their expectations with every interaction. Ensures a smooth working relationship with other department team members when their assistance is needed., • Responsible for maintaining quality and quantity of work. Assigns, directs, coordinates and reviews work., • Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to, shares, consumer loans, and e-services., • Accurately take applications for Consumer loan products, and provide referrals to the Loan Sales team for Real Estate loan products. Assist in processing and closing Consumer loans., • Participates in the Sales Incentive Program., • Refer appropriate members to the First New York Retirement and Investments Services Program., • Assures both account and loan servicing issues or concerns are processed correctly and resolution is communicated to the member in a timely manner. Illustrates the ability to analyze member problems and find beneficial solutions in a timely manner., • Follows and ensures that all team members follow policies and procedures applicable to their positions to maintain compliance with government and credit union regulations, including but not limited to, the Bank Secrecy Act., • In the absence of the Branch Manager, responsible for determining that proper control and individual accountability of cash and the handling of cash is in accordance with regulations and accepted accounting principles., • As assigned, performs routine audits of teller cash, and other negotiable security and branch logs in accordance with written procedures., • Oversees branch balancing in conjunction with other branch supervisors., • As assigned, ensures that new employees are thoroughly trained in all phases of their particular job. Cross-trains staff as appropriate., • Assists the Branch Manager in completing realistic and timely appraisals of team member performance., • Supports the Branch Manager in achieving the goals established for the branch., • Assists the Branch Manager in attaining all goals related to Community Outreach activities., • Handles monthly reports as assigned by the Branch Manager., • Conducts reviews of all new memberships to ensure quality control and compliance standards are met., • Authorizes exceptions to normal policy or procedures when circumstances warrant and where deviation is justified., • Maintain Notary Public, NMLS designation and Signature Guarantee services., • Performs other duties as may be assigned.Requirements:, • Must possess a bachelor’s degree or equivalent work experience., • Financial institution experience is a must., • Excellent interpersonal skills, and the ability to motivate team members., • Must possess supervisory capabilities., • Should possess detailed knowledge of all branch functions., • Must be familiar with banking or credit union policies and procedures., • Must be able to respect confidential information., • Must have excellent written and verbal communication skills., • Should have a thorough knowledge of PC software programs and internet navigation. Monday - Off Tuesday - 8:30am - 5:00pm Wednesday - 8:30am - 5:00pm Thursday - 8:30am - 5:00pm Friday - 8:30am - 6:00pm Saturday - 8:45am - 1:00pm Sunday - Off Work Location: Fully On-Site

Job DescriptionDescription: Performs all required functions as they relate to real estate loan processing, as described in duties and responsibilities. This includes managing a pending real estate loan application queue, following up with members on gathering needed information and recommending the best option to meet the member needs with the goal of approving and scheduling a closing in a timely manner. Duties & Responsibilities • Process Consumer residential real estate loans, such as Home Equity LOC’s & Easy Street Mortgages. Working closely with Consumer Underwriting and the Home Equity Coordinator to accurately document the important details of the loan., • Review appraisals, consumer credit reports, flood certifications, title/stub searches & documentation received. Make detailed comments and present findings to Consumer Underwriting., • Processes all consumer and real estate loan-closing documents, which include affidavits and payoffs., • Once loan is approved, prepare commitment package., • Utilize skills, knowledge and experience to best meet member needs to communicate, document and make recommendations., • Maintain knowledge of credit union products and services., • Organize and prioritize responsibilities as they relate to job functions., • All other duties that may be assigned.Requirements:, • Three to five years of similar or related experience in Real Estate Loan Processing., • Strong organizational skills., • Ability to work with members and staff tactfully and professionally, both in person and on the phone. Work Location: Fully On-Site

Job DescriptionDescription: Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch. Duties & Responsibilities • Provides member and non-members with information concerning the credit union products and services., • Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy., • Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act., • Provides consumer and real estate loan referrals to the Loan Sales Team or Branch Management., • Participates in the Sales Incentive Program., • Provides referrals to the First New York Retirement and Investment Services Program., • Refers members and non-members to Member Service team members to open new accounts and shares as well as establish e-services., • Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies., • Maintain cash differences within Credit Union guidelines., • Performs all other duties as assigned.Requirements:, • High School Graduate, • Accuracy in the handling of cash and recording daily transactions., • The ability to properly receive members, either by telephone or in person., • Adherence to dress code., • Must maintain a positive attitude with members and a cooperative attitude with other team members., • Punctuality. Monday: 8:30a-5:00p Tuesday: 8:30a-5:00p OR 8:30a-1:00p* Wednesday: 8:30a-5:00p Thursday: 8:30a-5:00p Friday: 8:30a-6:00p Saturday: 8:30a-1:00p (Rotating If scheduled, following Tuesday will be a half day.)* Work Location: Fully On-Site

Job DescriptionDescription: The Mortgage Loan Originator (MLO) proactively solicits new residential mortgage business and sells the Credit Union mortgage products to meet established loan quality and production goals. In this on-going sales role, the Mortgage Loan Originator continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Duties & Responsibilities • Meet with prospective borrowers. Review / Analyze credit and financial data., • Determine borrower financing objectives and goals. Present appropriate Credit Union products and programs and explain guidelines. Inform applicants of pricing and lock rate as required. Identify appropriate opportunities to sell additional products. Collect supporting loan documentation as required., • Utilizes Credit Union training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external members and internal business partners., • Provides complete loan applications to loan processing, • Ensures exceptional member experience by overseeing loan process from origination to close and providing on-going communication to members and business partners., • Develop business referral network through a significant commitment to outreach: marketing, cold-calling, prospecting and networking activities. Participate in community efforts to promote home ownership., • Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements., • Achieves production goals as established by Credit Union.Requirements:, • Three to four years of residential mortgage lending experience., • Associate or bachelor’s degree preferred., • Must be self-directed, motivated, detail oriented and possess excellent oral and written presentation skills., • Must have a demonstrable record in establishing new business lending/banking relationships and achieving annual goals., • Must be able to work independently with limited supervision and in a team environment., • Must have or willing to obtain, within 12 months, a New York State Mortgage License. Work Location: Fully On-Site

Job DescriptionJOB SUMMARY The Collections Specialist, Strategic drives the collection of past due balances through proactive outreach while maintaining positive customer relationships. The role is responsible to manage complex accounts, reconcile discrepancies, and ensuring accurate invoices and EDI transmissions. The position partners with Sales, Customer Experience, and I/T teams to resolve issues promptly, supports month-end activities, and escalates accounts for credit hold or third-party collections when needed. This role is onsite M-Th Key Responsibilities: • Drive collection of past due balances through proactive outreach, including phone calls, emails, and use of customer portals, to reduce delinquency., • Manage complex accounts in collaboration with the PIP Sales team while maintaining positive customer relationships., • Act as the primary point of escalation to accelerate the collection process and minimize customer disruption., • Perform thorough customer account reconciliations to identify and resolve payment discrepancies., • Utilize customer portals to confirm receipt of invoices and ensure they are scheduled for payment., • Ensure the accuracy and integrity of the daily invoice process, including electronic data interchange (EDI) transmissions., • Partner with internal I/T and EDI teams to troubleshoot and resolve transmission issues and EDI rejections., • Establish firm payment dates or structured payment plans with customers, as needed., • Collaborate with internal Sales and Customer Experience teams to resolve billing disputes, customer discrepancies, and invoice short payments., • Accurately document all collection efforts, communications, and account statuses within PIP’s ERP system., • Support month-end and quarter-end closing activities by providing updates on high-risk or delinquent accounts., • Exceptional verbal and written communication skills, with a strong customer service mindset, • Confident and professional telephone presence with the ability to build rapport quickly, • Strong time management and organizational skills, with the ability to prioritize and meet deadlines, • Self-motivated and results-driven, with the ability to work independently with minimal supervision, • Proven analytical and problem-solving abilities to effectively resolve account issues, • Experience working with finance ERP systems; familiarity with Eclipse or other Epicor platforms is preferred This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PIP makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, you may request access to our EEO policy. #zr Company DescriptionRapidly growing, global PPE company that offers a great work environment, casual dress, company events.Rapidly growing, global PPE company that offers a great work environment, casual dress, company events.

Job DescriptionDescription: The Assistant Training Manager will assist in all on-going training and special training programs for First New York. The Assistant Training Manager will assist the Manager of Training in actively researching, designing and implementing effective methods to educate the credit union employees of all levels. The Assistant Training Manager will elevate the impact of training to career development and assist department Managers in moving team member up through the credit union hierarchy. Duties & Responsibilities • Develop and deliver on-going training classes for existing employees in the areas of quality service, sales, product knowledge, computer skills, and leadership., • Develop and deliver specialized training for employees as requested by department managers., • Develop and deliver supervisory training classes for all new supervisors and refresher supervisory classes to all supervisors as needed., • Develop and deliver training for all new credit union initiatives (new products and services, new computer systems and software, new policies and procedures)., • Assist the Manager of Training with orientation for all new team members to the credit union., • Assist the Manager of Training in overseeing the training conducted by the training staff of all new member-facing team members, including but not limited to, Tellers and MSRs., • Assist the Manager of Training with creating an annual training plan and published training calendar., • Assist the Manager of Training with the scheduling of team members and maintain a database for reporting on all internal and external training attended., • Assist the Manager of Training with developing and delivering training related to e-service products., • Working with the Manager of Branch Operations, develop and maintain procedures manuals for branch team members (Teller Manual, Member Services Manual, and IRA Manual)., • Assist other departments in writing and maintaining procedures for their manuals (Lending, Accounting, etc.), • Create curriculum that will improve and maintain the excellence in member service initiatives., • Coordinates training with 3rd party vendors as needed., • Evaluate course effectiveness through electronic feedback from attendees and work with the Manager of Training to modify programs as needed based on results., • Manage participation in the credit union’s online training program related to positions in all levels of the credit union.., • Work effectively as a team member with other members of management and credit union employees., • Create curriculum and manage process for employee certification programs., • Supervise and evaluate the training staff to ensure continued professional growth within the organization., • Perform other tasks as assigned.Requirements:, • Must have at least 3 years of training and supervisory experience., • Creative ability, writing proficiency and visual graphics design ability desired., • Good organizer, meticulous in work habits and management skills., • Superior public speaking skills for both small and large groups. Work Schedule: Monday - Friday 8:15am - 5:00pm

Job DescriptionDescription: Demonstrates a highly motivated, positive, outgoing personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member’s unique situation. Possess a thorough knowledge of the lending process from application to closing. Demonstrates a commitment to exceptional member service and teamwork. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member need. Duties & Responsibilities • Uses strong interpersonal skills and influence to consistently achieve sales goals. Overcomes objections with persuasion and determination. Confidently presents appropriate solutions to fit members’ needs., • Maximizes opportunities to sell credit union products and services to benefit the member and enhance quality and depth of member relationship., • Is keenly aware of personal, team, departmental and credit union wide goals and prioritizes work to achieve funding of goals. Demonstrates the ability to excel in a fast paced environment and meets goals and deadlines. Demonstrates persistence and overcomes obstacles to maintain above average closing ratios., • Demonstrates an unsurpassed commitment to exceptional member service that ensures a great experience with each encounter. Effectively responds to the needs and concerns of members; often going beyond the initial need or expressed concern. Follows up to make sure the member’s expectations have been met or exceeded., • Clearly Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and professionalism with members., • Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration. Actively supports member education events and seminars., • Responsible for providing timely and accurate information and responses to decisions to internal and external members. Accurately and efficiently performs transactions and responds to member requests., • Builds rapport with fellow team members and credit union staff. Shares personal expertise with peers. Fosters a spirit of cooperation to ensure the success of the team., • Actively participates in and completes all ongoing required loan and sales training., • Perform other duties as may be assigned.Requirements:, • A minimum of two years consumer lending experience preferred. One year of experience in a sales environment., • Must have or gain thorough knowledge of credit union’s lending policies and procedures, products and services, laws and regulations., • Excellent sales, interpersonal, oral and written communication skills required., • Strong organizational skills., • Ability to maintain a high level of confidentiality., • Fluent in MS Excel and Word. Work Location: Fully On-Site

Job DescriptionDescription: Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing world-class member services to ensure that members expectations are exceeded during every interaction. The ideal candidate will maximize every opportunity to advertise e-services and increase membership along with promoting consumer and real estate loans via telecommunication and email. Duties & Responsibilities • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction., • Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services., • Provide telephone and virtual coverage for the Contact Center which has the responsibility of providing credit union services to members via the telephone, internet, mail and the Face2Face video service., • Participates in the Sales Incentive Program, providing Consumer and Real Estate loan referrals to Loan Experts or Branch Managers., • Open new share IDs and, through the interview process, cross-sell additional products to best benefit the member needs, and meet Contact Center goals., • Explain credit union services and prepare forms necessary for those services and either mail or DocuSign to members in a timely manner. Follow correspondence through to a timely end and ensure that member issues are resolved., • Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion. Escalates more complex issues to management as appropriate., • Follows policies and procedures applicable to the MSS position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act., • Perform and assist with FNY Express Teller transactions as needed to ensure an unsurpassed level of service is provided to members. Monitors all machine statuses and escalates any issues as needed., • Performs shared branch transactions for guest members at the Express Teller., • Provides credit and debit card activation, as well as Instant Issue cards when needed., • Reset online passwords for members for First Online., • Troubleshoot credit and debit card issues when they arise, such as fraudulent activity and breaches. Initiates disputes when appropriate., • Provides quotes on consumer loan payoffs. Requests mortgage payoffs from the appropriate department., • Perform telephone transfers, stop payments and various other transactions in accordance with credit union procedures., • Thoroughly explain to member interest rates and how they are computed and disclosed., • Excellent communication and writing skills necessary to assist Live Person Requests., • Well versed in Online Account Opening and My Deposit, home and mobile banking suite of products in order to provide excellent member service., • Process and approve checks deposited through home and mobile banking., • Complete asset verification requests from Social Security/Medicaid.Requirements:, • High School graduate., • Previous financial branch credit union/bank experience., • Must be able to respect confidential information., • Must have a working knowledge of a PC, and a thorough knowledge of the core operating system., • Must have excellent verbal communication skills including impeccable telephone skills., • Must possess a desire to cross sell members during incoming and outbound telephone calls or internet email., • Must maintain a positive attitude with members and a cooperative attitude with other employees., • Must have excellent processing/information gathering skills., • Must have good typing/word processing skills., • Must have excellent organizational skills. Work Location: Fully On-Site

Job DescriptionDescription: Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch. They are expected to float between our non-high-tech branch locations in which the schedule is based on staffing needs. Our non-high-tech branch locations are Albany, Niskayuna, Saratoga Springs, Glenville, and Cobleskill. Duties & Responsibilities • Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy., • Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act., • Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies., • Maintain cash differences within Credit Union guidelines., • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction., • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction., • Open new accounts and, through the interview process, cross sell additional products to best benefit the member needs, and meet branch goals., • Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management., • Disburse Consumer loans., • Refer appropriate members to the First New York Retirement and Investment Services Program., • Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services., • Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion., • Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act., • Participates in the Sales Incentive Program., • Maintains Notary Public designation., • Provides quotes on consumer loan payoffs., • Handles routine file maintenance on computer system., • Performs other duties as may be assigned.Requirements:, • High School graduate., • Previous financial branch credit union/bank experience., • Thorough knowledge of credit union products and services., • Must be able to respect confidential information., • Adept at utilizing most current technology and thorough knowledge of core operation system., • General knowledge of credit union policies and procedures. Work Location: Fully On-Site

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off Camp Bow Wow Albany seeks exceptional people to provide loving care for dogs and a superior customer service for our pet parents. We are currently interviewing for a full-time Front Desk Representative. Our full-time employees are expected to work 34-40 hours each week and be available for weekend work and holidays. The Front Desk Representative position is physically demanding and full of daily challenges and victories. If you find yourself saying, I love dogs and people," then this might be a fit for you! Requirements • Must love dogs and demonstrate no fear across all breeds and sizes., • Must possess excellent communication skills and be comfortable with both dogs and people., • Must have a positive attitude, are extremely detailed oriented, trustworthy, punctual, reliable, and responsible., • Must be able to multi-task., • Available to work a flexible schedule including weekends and holidays. We work when others are enjoying vacation and holidays., • Must be physically able to lift 150+ pounds., • Have a reliable personal vehicle., • Be available to work during the hours of Monday-Saturday 12pm-7:45pm and Sunday 3pm-7:45pm., • Must be 18 or older., • Must have proven experience in excellent customer service and sales., • Previous dog daycare and boarding or veterinary reception experience helpful, but not required., • Must be able to work independently and in a team setting.Skills, • Reliable., • Detail orientated., • Ability to multi-task., • Ability to work in different software platforms., • Works well under pressure., • Flexible., • Punctual., • Attention to detail., • Ability to work independently and within a team., • Ability to work in a fast paced environment.Responsibilities, • Great pet parents promptly., • Escort dogs to the back of house cabin area., • Manage reservations via phone, email, and the portal., • Process credit card and cash payments., • Be knowledgeable of all of our services., • Sales experience prompting all of our offerings., • Manage client concerns in a timely fashion., • Review vaccine records accurately., • Schedule grooming and training appointments., • General cleaning assignments during slow periods., • Support Back of House during slow periods., • Respond to escalations in the play yards., • Perform duties of Camp Counselor during slow periods or busy periods., • Paid Time Off (PTO) for full time employees (34-40 hours) after the one-year anniversary of employment., • Sick Time., • Holiday Bonuses., • Incentive Bonuses. COVID-19 restrictions follow state and federal guidance. Version 8.23.2025

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!.Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!.Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and

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