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Job Description Maman - Barista maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is a passionate, experienced barista who takes pride in their craft and thrives in a fast-paced, team-driven and collaborative environment. you are positive, adaptable, efficient, and hospitality-focused, with a strong understanding of coffee fundamentals and a positive, no-ego attitude. Position Summary The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality. Essential ResponsibilitiesBeverage Quality & Production Prepare and serve the full beverage menu in accordance with maman’s established recipes and beverage standards. Ensure beverage consistency, quality, and presentation across all drinks. Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends. Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art. Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders. Guest Experience & Hospitality Deliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction. Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes. Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices. Anticipate guest needs and provide proactive, attentive service. Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary. Service & Operations Maintain an organized, efficient bar workflow to support speed and accuracy during service. Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach. Follow established steps of service and operational procedures to ensure consistency and quality. Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs. Cleanliness & Maintenance Maintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage. Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team. Support daily, weekly, and monthly deep-cleaning tasks as assigned. Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift. Team Support Work collaboratively with FOH and BOH teams to maintain smooth service and high standards. Demonstrate flexibility by assisting in multiple roles as business needs require. Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations. Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: Minimum of 2 years of barista experience. Ability to pass a barista skills evaluation. Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art. Strong understanding of POS tickets, modifiers, and beverage offerings. Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs. Ability to multitask and stay organized in a fast-paced environment. Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs. Preferred: Experience in a high-volume or specialty coffee environment. A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture. Passion for hospitality and a sweet tooth for cookies is a plus. Attention to detail and a strong sense of ownership over the guest experience. Strong product knowledge, including allergy awareness. Demonstrated ability to learn quickly and adapt to a unique workplace culture. What We Offer At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: A collaborative culture that values teamwork, initiative, and continuous improvement. Competitive pay and growth opportunities within a fast-growing brand. Comprehensive healthcare options and commuter benefits. Ongoing professional development, training, and opportunities for internal mobility. Sweet perks cookies, coffee, and in-store discounts. A company culture where we roll up our sleeves, support one another, and celebrate shared success.

Job DescriptionUpstream Hospitality Group is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way. We are looking for motivated dishwashers who are eager to build skills and grow in a fast-paced kitchen environment. Who you are Youre a hard worker who understands that success in the kitchen is a team effort. You show up ready to support your crew, keep things clean and organized, and help create a smooth, efficient service. What Youll Do • Fulfill all opening and closing cleaning duties., • Follow your schedule as written unless otherwise directed by management., • Maintain a safe, clean, and sanitary workspace throughout your shift., • Operate dishwashing equipment and properly use a 3-compartment sink., • Communicate with both FOH and BOH teams to support their needs during service., • Efficiently clean all plates, glassware, and utensils while keeping up with the pace of the shift., • Assist with general BOH support as needed., • Exhibit strong multi-tasking skills in a high-volume environment.What We'll Need From you, • A strong work ethic and the ability to work in a fast-paced, team-oriented kitchen., • Attention to cleanliness, detail, and kitchen safety., • Ability to lift, carry, and stand for long periods of time., • Willingness to help wherever needed dishwasher, prep, and general kitchen support., • Ability to communicate effectively; being able to communicate in Spanish is a plus but not required., • Weekend and evening availability., • Previous BOH experience is a plus, but were happy to train the right person with a great attitude.We're proud to attract hospitality-driven talent, from those building long-term careers in the industry to those who simply love the work and want to earn extra income doing what they enjoy. Career Growth & Development We promote from within and provide real opportunities for advancement.Competitive Salary & Bonus Structure We reward high performance and leadership. Work with Passionate People Join a team that cares deeply about hospitality and loves what they do. Be Part of Something Bigger Help build the future of Tap Room and leave your mark on the hospitality industry. Upstream Restaurant Group Inc an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Disclaimer: This position description is not intended and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to accurately reflect those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Upstream Restaurant Group Inc an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Description Maman - Counter Service maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is passionate about food, beverages, and excellent customer service. you thrive in a fast-paced environment and take pride in delivering outstanding service. You are positive, collaborative, and guest-focused, with a strong attention to detail and a willingness to support the team wherever needed. Position Summary The Counter Server is the first point of contact for guests and plays a critical role in delivering exceptional hospitality. This position is responsible for maintaining an inviting counter and pastry display, providing warm and efficient service, and fostering meaningful connections with guests. The Counter Server supports daily operations by adhering to service standards, maintaining cleanliness and safety, and collaborating with the team to ensure an excellent guest experience. Essential Responsibilities Guest Experience & Hospitality Serve as a welcoming and knowledgeable first point of contact of maman, creating a positive and memorable experience for every guest. Accurately and efficiently operate the point-of-sale (POS) system, including proper cash handling, to process orders and payments while ensuring order accuracy and a smooth guest experience. Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction. Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes. Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices. Anticipate guest needs and provide proactive, attentive service. Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary. Service & Operations Take full ownership of the counter area, pastry display and retail products, ensuring they are clean, organized, well-stocked, and visually appealing at all times. Accurately process orders and payments while maintaining efficiency during high-volume periods. Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch. Communicate offerings clearly, with thorough menu knowledge including ingredients and allergy-related information, to support informed guest choices. Follow established steps of service and operational procedures to ensure consistency and quality. Support baristas and other front-of-house team members during peak times, including runner duties, pulling shots, and assisting with inventory tasks as needed. Cleanliness & Maintenance Maintain a clean and sanitary work environment in accordance with company standards and Department of Health regulations. Complete opening and closing tasks as assigned, including FIFO practices, sani bucket changeovers, DOH checks, and end of day email correspondence. Support daily, weekly, and monthly deep-cleaning tasks as assigned. Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift. Team Support Work collaboratively with FOH and BOH teams to maintain smooth service and high standards. Demonstrate flexibility by assisting in multiple roles as business needs require. Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations. Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: Previous customer service or hospitality experience with the ability to learn and retain menu items, ingredients, and allergy-related information. Strong interpersonal and communication skills with a guest-first mindset. Ability to multitask and stay organized in a fast-paced environment. A positive, team-oriented attitude and willingness to support others. Availability to work a flexible schedule, including weekends, holidays, and special events based on business needs Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs. Previous POS and cash handling experience. Ability to multitask and stay organized in a fast-paced environment. Preferred: Experience in a high-volume restaurant, café or fast-casual dining environment A proactive mindset with the ability to anticipate guest and team needs. A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture. Passion for hospitality and a sweet tooth for cookies is a plus. Attention to detail and a strong sense of ownership over the guest experience. What We Offer At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: A collaborative culture that values teamwork, initiative, and continuous improvement. Competitive pay and growth opportunities within a fast-growing brand. Comprehensive healthcare options and commuter benefits. Ongoing professional development, training, and opportunities for internal mobility. Sweet perks cookies, coffee, and in-store discounts. A company culture where we roll up our sleeves, support one another, and celebrate shared success.

Job DescriptionFOH Team Members Are you looking for the best job you'll ever have? We are looking for versatile Front of the House Team Members to work the following positions: Cashier, Guest Service Associate and Drive-Thru. All PDQ FOH Team Members must have Guest hospitality top of mind, this includes ensuring Guests are taken care of quickly, efficiently and in a manner that will make them want to return! Our FOH Team Members take orders on the POS, work with taking payment and giving change, executing speed and accuracy in the Drive-Thru as well as taking care of Guests in our Dining Room. Our Team Members enjoy being part of a team and taking care of People while adhering to all PDQ policies and procedures. We like to have fun and are looking for magnetic Team Members to join our team. We are People Dedicated to Quality & We are People Obsessed with Delighting our Guests’ Cravings! Requirements: PDQ is looking for Team Members who are MAGNETIC, dedicated to TEAMWORK, and come to work every day with a GREAT ATTITUDE, ready to delight our Guests. We are looking for the following requirements: • Excellent Guest service skills, • 16 years of age (minimum), • 4-8 hour shifts from 9 am to 10 pm, • Able to work at least 3 days per week including weekends, • Ability to take payment and give change (cash handling), • Fast and accurate ticket reading ability, • Strong organizational skills for drive-thru, • Ability to work clean and maintain and clean and sanitized work space, • Positive attitude and willingness to learn in a fast paced, quality driven environment, • Ability to connect with our Guests and deliver on Our Purpose – Delighting Our Guests, • Continuously committed to our menu and service training, • Communicates with Team Members, Management and Guests in a positive manner

Job Description Position Summary: The Restaurant General Manager is responsible for the overall success and profitability of the restaurant. This includes, but is not limited to, managing all front-of-house (FOH) and back-of-house (BOH) operations, leading and developing staff, ensuring compliance with all health and safety regulations, maintaining high standards of food quality and service, and achieving financial targets. The General Manager acts as the primary liaison between the ownership/corporate team and the daily operations, embodying the restaurant's vision and values. Key Responsibilities: I. Operational Leadership & Excellence: • Oversee all daily restaurant operations, ensuring smooth and efficient service from opening to closing., • Coordinate seamlessly between FOH and BOH teams to optimize workflow and guest satisfaction., • Develop, implement, and enforce operational policies and procedures to maintain consistency and efficiency., • Ensure adherence to all food safety, sanitation, and health regulations (e.g., ServSafe) and maintain impeccable cleanliness standards throughout the restaurant., • Manage inventory, ordering, and receiving of food, beverages, and supplies, minimizing waste and optimizing costs., • Oversee equipment maintenance and ensure a safe and secure environment for both guests and employees. II. Team Leadership & Development: • Recruit, hire, onboard, and train a high-performing team of FOH and BOH staff., • Develop and implement effective training programs to enhance employee skills and knowledge., • Create and manage staff schedules to ensure adequate coverage and optimize labor costs., • Conduct performance reviews, provide constructive feedback, and address performance issues effectively., • Conduct weekly manager's meetings and monthly team meetings, • Foster a positive, collaborative, and motivating work environment that encourages teamwork and professional growth., • Handle employee relations, including conflict resolution and disciplinary actions, in a fair and consistent manner. III. Guest Experience & Relations: • Ensure exceptional guest service and a memorable dining experience for every customer., • Actively engage with guests, building rapport and addressing feedback promptly and professionally., • Effectively resolve guest complaints and escalate issues to ownership when necessary., • Maintain a welcoming and hospitable atmosphere that reflects the restaurant's brand. IV. Financial Management & Business Acumen: • Manage budgets, analyze P&L statements, and control costs (food, beverage, labor, and operating expenses) to achieve profitability targets., • Develop and implement strategies to increase sales, drive revenue, and enhance overall financial performance., • Monitor sales data, track key performance indicators (KPIs), and prepare accurate financial reports for ownership., • Identify opportunities for process improvements and cost-saving initiatives., • Collaborate with ownership on menu development, pricing strategies, and marketing initiatives., • Learn and use Restaurant365 to analyze and keep track of restaurant financials V. Marketing & Brand Management: • Assist in developing and executing local marketing and promotional strategies to attract new customers and retain existing ones., • Represent the restaurant positively in the community and online., • Monitor online reviews and social media feedback, responding appropriately. Qualifications: • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Relevant professional experience may be considered in lieu of a degree., • 5+ years of progressive management experience in a high-volume restaurant setting, with at least 3+ years in a General Manager role., • Proven expertise in FOH and BOH operations, including inventory control, financial management, and staff supervision., • Strong financial acumen, including experience with budgeting, P&L analysis, and cost control., • Exceptional leadership, communication, and interpersonal skills., • Demonstrated ability to inspire and motivate a team., • Proficiency with Point-of-Sale (POS) systems and other restaurant management software., • In-depth knowledge of food safety regulations and health codes (ServSafe certification preferred)., • Ability to work flexible hours, including evenings, weekends, and holidays., • Strong problem-solving skills and the ability to make sound decisions under pressure., • Highly organized with meticulous attention to detail. Physical Requirements: • Ability to stand and walk for extended periods., • Ability to lift and carry up to [e.g., 25-50] pounds., • Ability to work in a fast-paced, high-pressure environment.

Job Description Steps For Posting: From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience. What You’ll Do • Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service., • Assist with inventory and stock management, • Ensure maximization of storage and capacity in all product and supply categories, • Assist with the investigation and rectification of inventory discrepancies, • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts, • Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes, • Have proper understanding of BOH/FOH IT systems, including POS transaction, • Meet store and metric goals, • Ensure brand mission is brought to life and introduced to everyone that walks into our store, • Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed, • Maintain a knowledge and understanding of all policies and procedures, • Consistently act within the core values of rag & bone, • Identify opportunities to support the team in delivering best in class customer service, • Contribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications • The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service, • Be a Good Human - Be original, be authentic, • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters - Be disciplined, be competitive, • Make S**t Happen Requirements The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. Benefits • Clothing Allowance, • Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR 3lfblUsaRe

Smashburger - 180 West Old Country Road - Responsibilities: Manage the performance of both FOH & BOH employees; Promote a fun and positive work environment; Provide initial and ongoing training to all employees; Manage guest experience metrics (NPS and OSAT); Follow COGS management procedures for fo

Job Description Maman - Line Cook maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is passionate about food, beverages, and excellent customer service. you love cookies, are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously. when you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of collaboration with the full BOH and FOH team. Position Summary The Line Cook is responsible for preparing and cooking high-quality menu items in a fast-paced environment. This role ensures consistency, efficiency, quality and food safety while supporting the overall kitchen team. The Line Cook plays a key role in delivering an exceptional guest experience through excellent preparation, presentation, and execution of all maman menu items. Essential Responsibilities Food Preparation & Cooking Prepare and cook menu items in accordance with maman’s recipe, portioning, and service standards. Assist with daily prep, including chopping, measuring, and assembling ingredients. Operate kitchen equipment such as ovens, grills, mixers, and slicers in a safe and efficient manner. Monitor food levels and restock stations as needed throughout service. Kitchen Operations Maintain a clean, organized, and efficient workstation. Follow all food safety, sanitation, and hygiene standards (ServSafe or equivalent guidelines) and complete line checks to maintain compliance. Label, date, and store food items properly to ensure freshness and minimize waste. Assist in receiving and storing deliveries as needed. Communicate any issue to the Kitchen Leader promptly to ensure the quality and esthetic of maman’s menu items retain quality and consistency. Teamwork & Communication Coordinate with the kitchen team to ensure timely and accurate food production during service periods. Support FOH team when required to maintain smooth operations. Effectively and professionally communicate with team members and leadership. Maintain a positive and professional attitude at all times. Perform additional tasks and ad hoc projects as assigned to support daily operations. Customer Service Support Have a guest first attitude, paying keen attention to special orders and dietary requests including allergens and restrictions. Ensure food is presented attractively and consistently before it is served. Qualifications Required: Previous line cook, prep cook, or kitchen experience (café, bakery, or casual dining preferred). Knowledge of basic cooking techniques and kitchen safety protocols. Ability to follow recipes, portion guidelines, and operational procedures. Strong time management and multitasking skills in a fast-paced environment. A strong sense of urgency is essential. Preferred: Experience in a bakery or café setting. Food Handler’s Certification or ServSafe Certification. Familiarity with pastry preparation or basic baking techniques. Keeping up with the latest industry trends. Schedule & Work Environment Early morning, weekend, and holiday shifts will be required. Fast-paced kitchen environment with exposure to heat, cold, and food allergens. Physical Requirements Ability to stand, walk, bend, and reach for long periods and lift up to 40 lbs. Ability to safely handle kitchen equipment, knives, and hot surfaces. What We Offer At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: A collaborative culture that values teamwork, initiative, and continuous improvement. Competitive pay and growth opportunities within a fast-growing brand. Comprehensive healthcare options and commuter benefits. Ongoing professional development, training, and opportunities for internal mobility. Sweet perks cookies, coffee, and in-store discounts. A company culture where we roll up our sleeves, support one another, and celebrate shared success.

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience, • Free uniform **Eligibility based off of time in position and average hours worked *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Manage daily labor Shift Leader Requirements • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs., • Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. https://smashburger.com/job-applicant-privacy-policy We use eVerify to confirm U.S. Employment eligibility.

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience, • Free uniform **Eligibility based off of time in position and average hours worked *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Manage daily labor Shift Leader Requirements • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs., • Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. https://smashburger.com/job-applicant-privacy-policy We use eVerify to confirm U.S. Employment eligibility.

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience, • Free uniform **Eligibility based off of time in position and average hours worked *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Manage daily labor Shift Leader Requirements • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs., • Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. https://smashburger.com/job-applicant-privacy-policy We use eVerify to confirm U.S. Employment eligibility.

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience, • Free uniform **Eligibility based off of time in position and average hours worked *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Manage daily labor Shift Leader Requirements • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs., • Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. https://smashburger.com/job-applicant-privacy-policy We use eVerify to confirm U.S. Employment eligibility.