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Job Description GENERAL CLERK / FLOAT REPRESENTATIVE A multiemployer Benefit Fund based in Queens, NY is seeking a full-time General Clerk / Float Representative to support daily office operations, participant services, front desk coverage, social media coordination, and benefit-related administrative work. This position is designed for a flexible, dependable, and experienced individual who can assist where needed throughout the office under the direction of the Administrator and management team. This is not an entry-level position. The successful candidate must be comfortable working in a structured, fast-paced, multi-faceted office environment and must be able to shift between front desk duties, participant support, benefit-related questions, claims assistance, social media support and special projects as assigned. Standard hours are 40 per week, with occasional approved overtime. This position is strictly 100% in-office. Remote or hybrid work options are not available. Key Responsibilities FRONT DESK / PARTICIPANT TRIAGE • Greet members, retirees, dependents, employers, vendors, and visitors in a professional and helpful manner., • Serve as the first point of contact for individuals visiting the Fund Office., • Provide participants with appropriate forms, paperwork and general guidance based on their needs., • Triage participant questions and direct them to the appropriate department or staff member when needed., • Assist participants in understanding what documentation may be required for benefit-related requests., • Help maintain an organized, professional and welcoming front desk area., • Answer general inquiries in person and by phone or other approved communication methods., • Escalate complex or sensitive issues to the appropriate staff member or supervisor. PARTICIPANT SERVICES / BENEFITS SUPPORT • Support the Fund Office with participant questions related to medical benefits, retiree benefits, HRA claims, ASB claims, disability claims and related benefit matters., • Assist with HRA claim processing, including reviewing submitted paperwork for completeness and helping participants understand missing documentation when appropriate., • Provide clear, accurate, and professional explanations of general benefit procedures and available options., • Use the Fund’s database and TPA system to access participant records, research basic issues, document activity, and follow up as directed., • Assist with preparing and sending correspondence to participants, retirees, dependents, and other appropriate parties., • Help participants navigate general benefit processes while ensuring complex plan interpretation questions are referred to the appropriate staff member or supervisor., • Maintain confidentiality of participant information and follow all office procedures regarding protected or sensitive information. SOCIAL MEDIA / COMMUNICATIONS SUPPORT • Assist with managing and maintaining the Fund Office’s social media pages under the direction of the Administrator., • Help organize and post approved content related to Fund Office updates, general benefit reminders, deadlines, office closures, wellness messages and other member-facing communications., • Ensure social media content remains professional, accurate and consistent with the Fund Office’s communication standards., • Assist with developing member-friendly communication materials for general announcements, reminders and educational purposes., • Coordinate with the Administrator or assigned staff before publishing any public-facing content. CORE OFFICE SUPPORT / FLOAT DUTIES • Provides essential backup support to benefit staff as needed during staff shortages or high-volume work periods., • Assist with general office scanning, copying, mailing, and document organization., • Handle mail and correspondence related to participant services and general office operations., • Assist with special projects as assigned by the Administrator or management team., • Support daily office needs during periods when there are no special assignments or urgent coverage needs., • Organize and prioritize workload to meet deadlines efficiently., • Help maintain accurate records and ensure assigned tasks are completed in a timely manner., • Work collaboratively with all departments to support the overall operation of the Fund Office., • Adapt to changing daily priorities and provide assistance where the office has the greatest need., • Perform other duties as assigned by management. To Qualify • Minimum of 2 years prior experience working with Health & Welfare, employee benefits, union benefit funds, Taft-Hartley Trust Funds, or a similar benefit-plan environment is required., • High school diploma or equivalent required., • 5+ years of customer service, office administration, participant services, benefits administration, or similar experience required., • Prior experience working with HRA claims, medical benefits, retiree benefits, disability claims, or related benefit functions is strongly preferred., • Experience with social media administration, office communications or member-facing announcements is a strong advantage., • Strong working knowledge of MS Word and MS Excel required; MS Access or database experience strongly preferred., • Strong working knowledge of HIPAA guidelines and compliance standards regarding protected health information (PHI) is a strong advantage., • Must be flexible and comfortable working in a structured, fast-paced, multi-faceted office environment., • Must have strong interpersonal, communication, problem-solving and organizational skills., • Must be able to communicate professionally with participants, retirees, dependents, vendors and internal staff., • Must be able to handle confidential information with discretion and professionalism., • Must be detail-oriented and able to manage multiple tasks while meeting deadlines., • Must be willing to assist wherever needed and adapt to the daily operational needs of the office., • Must be willing and able to work on-site, in the office, five days a week., • Experience with Taft-Hartley Trust Funds is a strong advantage. Ideal Candidate The ideal candidate is dependable, professional, flexible and comfortable being relied upon by the office in different capacities. This person should be able to work independently, follow direction, support multiple departments, interact professionally with members and step into daily assignments as needed. The role requires someone who can balance routine office duties with changing priorities and who understands the importance of accuracy, confidentiality and strong member service. Company DescriptionQueens, NY based multi-employer Benefit Fund.Queens, NY based multi-employer Benefit Fund.

Full-time Description REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today! Compensation & Benefits we offer: • $17/HR with monthly bonus opportunities, • Monday through Friday schedule, • Medical, GAP, Dental, Vision, and Voluntary Life insurance, • 401k with a company match, • Paid time off and Paid holidays The Collections Specialist will: • Provide exceptional customer service to our client’s patients while accurately recording their information., • Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements., • Handle high volumes of inbound and outbound calls., • Work with various computer programs and will be responsible for meeting individual metrics. Essential Functions: • Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system, • Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans, • Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues, • Maintain assigned productivity standards and meet assigned performance standards on a consistent basis, • Effectively communicate and accurately process account updates, changes, • Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality, • Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Work from home requirements: • Have a quiet and private workspace., • High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable, • You must meet all the technical requirements prior to the first day of training., • You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA., • We will provide you with the equipment needed to be successful. Qualifications: • High school diploma or equivalent, • Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections, • Effective interpersonal and human relations skills, • Effective verbal and written communication skills, • Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction, • Basic Knowledge of medical terminology, • A proven track record of strong negotiation and trouble shooting skills, • A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns, • Above average critical thinking skills BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

Job DescriptionWe are looking for a Nursing Clerk to support daily front-office and administrative operations for a non-profit organization in New York, New York. This contract position with the potential to become permanent is well suited for someone who enjoys helping people, stays organized in a busy setting, and communicates with professionalism and care. The person in this role will assist with reception tasks, appointment-related coordination, and routine clerical work while providing responsive service to patients, visitors, and staff. Responsibilities: • Manage incoming phone calls and respond to general inquiries with professionalism, accuracy, and courtesy., • Welcome visitors and provide front-desk support while maintaining an organized and efficient reception area., • Perform routine administrative tasks such as data entry, document handling, and updating records in a timely manner., • Coordinate scheduling activities, including arranging appointments and confirming details as needed., • Handle email and other communications clearly and promptly to support patients, staff, and operational needs., • Assist with general office duties and provide clerical support across the team based on daily priorities., • Enter and track service-related information with attention to detail using standard office systems and tools.• High school diploma required., • Fluency in English and Chinese is required; Cantonese and Mandarin language skills are strongly preferred., • Prior experience in customer service, reception, call center support, or a similar administrative role is preferred., • Strong verbal and written communication skills with a patient, courteous, and service-oriented approach., • Well-organized with the ability to manage multiple tasks and maintain accuracy in a fast-paced environment., • Proficiency with Microsoft Word, Microsoft Excel, email communication, and general data entry tasks., • Ability to answer inbound calls, support outbound communication, and assist with appointment scheduling.

Job Description We are looking for a medical assistant with at least two years of experience, and references. Your primary motivation should be to do what’s best for our patients with responsibility even if that requires going above and beyond what might be standard in other practices. You should be proficient and efficient with entering information patient data into an EHR (Electronic Heath Record) system eCW (eClincalWorks) is preferred. You must be proficient in English language, additional languages would be a plus. You must be a competent phlebotomist able to extract blood samples from veins in the worst condition. Medical Assistant Job Description Software used in the job · EclinicalWorks (eCW) Electronic Health Records (EHR) System · Office Medic (ECG) · LiteDM (CBC results) · Microsoft Windows · Microsoft Office 365 o Outlook o Teams o Word o Excel · Various other websites for medication and insurance clearances, and diagnostic devices. Provide patient care. · Take patients vitals and record them in the EHR system · Record and update the list of medications the patient is taking in the EHR system. · Record patients answers to questions required for specific appointment types in the EHR system. · Take Blood, Sinus swabs, Throat swabs, and other samples for lab testing. · At the doctor’s direction, order lab tests via the EHR system directly or with the assistance of a lab clerk if one is on duty. · At the doctor’s direction, order new or renewals of non-narcotic prescriptions. · Perform ECG tests. · At the doctor’s direction, create referrals for patients via the EHR system. · Use One+ or similar glucose test strip device on patients, and record results in the EHR system. · Administer medications to patients via oral, injections, nasal sprays, nebulizers, topical, etc. · Administer treatments · Assist the doctor(s) with starting recorded video telehealth visits via Microsoft teams. Additional patient care tasks dependent on staff availability on the day · If a lab clerk is not available, the MA may need to package samples for lab test and schedule the pickup with the lab company. · If a lab clerk is not available, the MA and or the front desk staff may need to scan or upload results from in-house lab and diagnostic testing procedures to the patient’s chart in the EHR system. · If a lab clerk is not available, the MA may need to operate various pieces of lab equipment to conduct in-house tests or send samples to external laboratories. o Sofia 2 (Nasal and throat Swab tests viruses and bacteria) o CBC Machine. o Centrifuge. o Dipstick Urine test. Optional additional responsibilities The following are additional responsibilities that are not required unless the MA volunteers in exchange for additional pay. House calls Outside of in-office duties the MA if they agree to do so at time of hire may also be assigned to do house calls, house calls involve going to the patient’s home, taking vitals and samples for lab tests then setting up a recorded video conference call with the doctor. Certifications Minimum Certifications/Experience Phlebotomist Graduation from an accredited nursing program Additional Certifications we would like to see PN or RN license preferred. Languages MA must be fluent reading, writing and speaking English. Additional spoken language we would like to speak We have patients who speak the following languages in addition to English. · Spanish · Hebrew · Yiddish · Russian Office Hours 9 AM to 5 PM - Monday -Thursday Friday 9 AM to 1 PM Please send resume to info@moskowitzmedical.com Company DescriptionThe office of Dr George Moskowitz is a primary care practice that cares about patient outcomes. In addition, we offer wound care treatments, a lifestyle program the includes modern nutrition program for diabetes and weight loss, treatment with Spravato, as well as a number of other unique services. We serve the community of Brough Park in Brooklyn which is a diverse community. We focus on evidence-based individualized medical outcomes not on income.The office of Dr George Moskowitz is a primary care practice that cares about patient outcomes. In addition, we offer wound care treatments, a lifestyle program the includes modern nutrition program for diabetes and weight loss, treatment with Spravato, as well as a number of other unique services. We serve the community of Brough Park in Brooklyn which is a diverse community. We focus on evidence-based individualized medical outcomes not on income.

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure.

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Front Desk Clerk- Friday - Sunday Availability.

Receptionist Front Desk Position.Receptionist Front Desk Position in Dental Office in lower Manhattan (Chinatown) area.Part time and Full time position are available.Must be patient-oriented, friendly, and personable.The position involves greeting patients, making appointments, answering phones, col

Oversee security guards at the front desk with front desk duties. Perform daily front desk operations and administrative duties.

Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and e

Job Category: Front Office Requisition Number: FRONT060801.As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure.Your proactive, responsive, and caring approach ensures guests feel w

Under the direction of the Program Director, the Front Desk Clerk is the front-line representative of the organization. Ensures front desk area is tidy at all times.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospi

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure.

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger s

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospi

The front desk clerk offers guests the first taste of their experience.Front desk clerks must handle guest check-ins and check-outs, maintain an extensive knowledge of the hotel and its offerings, handle guest inquiries and issues, answer telephone calls and direct them as needed, and complete addit

The West Side Federation for Senior and Supportive Housing, Inc. WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages,

Make an impact in the role of Hotel Front Desk Clerk to perform daily responsibilities with dedication.

Hospitality front desk experience in a corporate environment required.

Meyer Jabara Hotels - 133-36 37th Avenue - Responsibilities: Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges); Courteously and efficiently provide information for guest and visitor inquiries; coordinate all

We have an opening for a full time.Note: online applications accepted.Full time; Monday through Friday, 8:30 AM to 5:30 PM.Previous corporate work experience is required.ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the Internatio

Front Desk Clerk (Markle Evangeline Residence). Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other c

The Salvation Army (Eastern) - - Responsibilities: Perform daily front desk operations and administrative duties; Work closely with the Admissions Department to support intake and resident services; Assist with accounting and financial tasks; Attend to residents needs and concerns; Assist with crea

Front Desk Clerk (Markle Residence). Oversee security guards at the front desk with front desk duties. Perform daily front desk operations and administrative duties.

From the clerk registrar's station and lobby area, assist the center director and program coordinator in the distribution of information to staff, youth, visitors, and parents. From the clerk registrar's station and with the assistance of the office manager, ensure that all staff, youth employment w

Job Description: Front Desk Clerk. Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision to the residents of The Westbourne with the goal of enabling residents to live as safely and independently as possible. Additionally, t

Full-time and part-time positions offer. Text STOP to opt out or HELP for help. We have an opening for a full and part time.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $19 hourly Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Process additional administrative, bookkeeping. and accounting procedures as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: • Computer proficiency is required; experience with accounting or reservation software is preferred, • High school diploma or equivalent required; some college preferred, • Excellent customer service and communication skills are required, • Overnight shift; requires flexible hours, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required About Company Find us right on Route 3 in Clifton, close to New Jersey’s best attractions. We’re five miles from American Dream’s retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.

Job Description Job Description: Front Desk Clerk The Westbourne POSITION DESCRIPTION The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness. Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision to the residents of The Westbourne with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors. Specific duties include, but are not be limited to, the following: RESIDENT SUPERVISION: • Monitor the well-being of residents, including:, • Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances)., • Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed., • Monitor use of the recreation area., • Assist residents in obtaining needed services, including requests for building management and/or social services., • Record and refer all requests for building repairs or services to appropriate staff., • Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides., • Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff., • Monitor alarms and investigate disturbances., • Notify super and/or manager of emergency situations according to building protocol., • Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed., • Perform building safety rounds as directed. ADMINISTRATIVE • Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate., • Maintain daily log of activities, occurrences, and observations., • Write clear and accurate reports of incidents and actions taken., • Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage. OTHER • Work as a member of a team to establish and maintain high level of care and respect for residents., • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy., • Attend training sessions and conferences as required for enhancement of job skills., • Implement emergency procedures, as necessary., • Submit all required reports in a complete and timely manner., • Work cooperatively and collegially with other staff members., • Assist with other duties, as directed. QUALIFICATIONS EXPECTED • At least 21 years of age., • High School Diploma, or equivalent, required. Higher education preferred., • Able to work in a multicultural and diverse environment., • Able to perform job responsibilities., • Able to speak, read, and write English (as required by DSS regulation 487.9.13)., • Experience working with dependent persons. Powered by JazzHR 8bHvJ4YSWT

Job Description Job Code 306 Department Name Clerical Reports To Supervisor, Clerical Staff FLSA Status Non Exempt Work Schedule: Includes Saturdays Additional Pay: Plus $2,000 annually based on required Spanish fluency. The 32BJ Dental Center is growing, and we’re excited to announce the expansion of our Dental Center. We’re currently people-focused Dental Center Registration Desk Clerks to join our team. We offer: • Competitive Salary coupled with a great work/life balance., • Spanish Fluency Addition: $2,000 annually added to your pay, • Prime Location - Flatiron District in Manhattan, • Full-time Schedule consisting of a 35-hour work week., • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium., • Pension Benefit that includes monthly employer contributions., • Retirement Benefit that includes 401K employer contributions., • Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance., • Paid Time Off including vacation, personal, CE & sick days., • Federal Paid Holidays – Up to 11 days off with pay., • And more... Union Code 53E Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Clerical Supervisor, primary function is to be the front-line interface of the Dental Center to its patients. The Registration Desk Clerk will perform at a high level of efficiency and customer service to assist the patient in the entirety of the appointment process. Additional functions will include and not be limited to: scanning, data entry, and administrative tasks related to patient care and standard operations. The Registration Desk Clerk is cognizant of the philosophy, standards, objectives and policies of the Dental Center and the Funds. Essential Duties and Responsibilities: • Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines, • Schedules initial, recall and treatment appointments, and reschedules appointments as necessary, • Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits, • Assists patients with their benefit concerns and questions, • Perform monthly patient outreach by contacting members listed on the waitlist platform, • Verifies benefits eligibility and makes notes in the Dental Practice Management system, • Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries, • Checks Delta Dental website and for claims history and frequency limitation for dental services being provided, • Confirms appointments for the next day as needed, • Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…), • Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems, • Assists with additional projects or initiatives, resulting from the day-to-day operations, • Releases patients from appointments as needed, • Assist in the release of patient records following an authorized request, • Scans and loads patient documents to their accounts in the Dental Practice Management system, • Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner, • Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish, • Participate in any/all of the Dental Center improvements geared towards operational excellence, • Documents daily interactions in the Dental Practice Management system, • All other duties assigned by Clerical Supervisor or other supervisor/manager. Qualifications (Competencies): • Ability to operate Electronic Dental Record and other telecommunication systems, • Proficient in Microsoft Office applications, with a focus on Excel and Outlook, • Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment, • Strong organizational skills and proven ability to prioritize tasks, • Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail, • Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes Soft Skills (Interpersonal Skills): • Strong verbal and written communication skills, • Exhibits a deep commitment to delivering exceptional customer service and ensuring patient satisfaction, • Listens attentively to patients and colleagues to accurately assess needs and respond appropriately, • Works effectively with team members to support shared objectives and drive results, • Ability to handle difficult communication with calmness and professionalism, • Adjusts quickly to changing priorities, workflows, and environments Education: High School Diploma, GED or equivalent experience. Employment experience with direct customer service exposure. Language Skills: Proficiency in English and Spanish languages is a must. Reasoning Ability: Above Average Certificates, Licenses, Registrations: None Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Under 1/3 of the time: Standing, walking, climbing or balancing, stooping, kneeling, couching, or crawling ½ to 2/3 of time: Sitting, reaching with hands and arms Over 2/3 of time: Talking or listening 100% of the time: Using hands

Front Desk Clerk/Desk Crisis Counselor/h2pFor over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling w