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Job DescriptionDescription: Hourly Commitment: 40 hours/week On Site Expectation: 2-3 days/week • Lead the strategic planning and execution of strategic technology transformation project., • Act as day-to-day program lead for an integrated program of complex initiatives across all lines of service and functional areas all of which are aligned to business strategy., • Creating and overseeing the implementation of program strategy and individual strategic initiative project plans., • Develop an understanding of the future-state business requirements, user experience, and technology constraints, and advocate for the user and the business perspective when partnering with technology providers. Requirements:, • Participate in the research, strategy, and business case development for the strategic transformation project., • Facilitate working sessions to identify business or user requirements leveraging Design Thinking principles., • Analyze the impact on the business, including the stakeholders, policies and processes, of digital technology project or initiative., • Guide project personnel and stakeholders in the development of specific initiative project plans and interdependencies., • Provide leadership, strategic direction, and management to the overall program and oversee individual projects., • Create actionable deliverables to facilitate the success of the program, including: sponsor / leadership roadmap, program or project plan, business requirements, user requirements, communications and training plans., • Proactively work to mitigate project dependencies, risks, and issues associated with the program, engaging senior leadership where necessary., • Manage third-party vendors and project personnel to track issues, manage through interdependencies, and progress the overall transformation forward., • Act as proxy for client senior leadership as required in requirements gathering and discovery activities., • Support the design and management of communications., • Develop, champion, and recommend changes to policies and guidelines to meet strategic objectives, ensuring that such policies are aligned to regulatory requirements if applicable, • Coach managers and supervisors that support strategic projects, • Manage stakeholders expectations Skills and Qualifications • Resilient and tenacious with a propensity to persevere, • Desire to work at high levels of an organization and work in the details of a project, • Understanding of methods and practices involved in providing direction, planning, communication, and ensuring effective teamwork on enterprise-level projects, • Expertise in project management approaches, tools, and phases of the project lifecycle, • Experience with large-scale organizational change efforts, • Exceptional communication skills, both written and verbal, • Excellent active listening skills, • Ability to clearly articulate messages to a variety of audiences, • Ability to establish and maintain strong relationships, • Able to work effectively at all levels in an organization, • Must be a team player and able to work collaboratively with and through others, • Acute business acumen and understanding of organizational issues and challenges, • Proficiency in Microsoft Project and other project planning tools, • Familiarity with Axure, Balsamiq, or other rapid prototyping tools, • Proficiency in workshop facilitation, including familiarity with Design Thinking concepts, • PMI or other formal project management methodology knowledge preferred

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance. As a General Manager in Training, you will • Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales, • Successfully lead the front desk team to exceed all sales and performance goals, • Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores, • Oversee and manage daily operations of the front desk, • Assist General Manager in managing the daily operations of the business, • Train, monitor, and coach teams, including in-the-moment coaching, • Assist in recruiting, onboarding, and training all new hires at the front desk, • Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements, • Passionately promote sales, promotions, and events, • Uphold spa cleanliness standards, • Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred. Role Requirements • Passion for people and providing excellent service, • Ability to work flexible hours including nights, weekends and some holidays, • Ability to occasionally travel for training, conferences, or other business-related activities, • Excellent verbal and written communication skills, • A fast learner with a positive attitude, • Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus, • A strong team player with the ability to work independently, • Exceptional organizational skills including attention to detail and multitasking, • Critical thinking skills, including customer conflict resolutionWe cant wait to meet you!