FCM - Meetings & Events - Business Development Manager - New York City, NY
hace 12 horas
New York
Overview Business Development Manager FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world's largest travel agencies, Flight Centre's footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We've been in the event game since 1986, connecting people across the globe and bringing their visions to life. We pride ourselves in offering a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management. To learn more about FCM Meetings & Events, please review the opportunities described below. About The Opportunity We're seeking a results-driven Business Development Manager to drive new business growth across small to enterprise-level clients in the meetings and events space. You'll leverage our full suite of services (event management, venue sourcing, event technology, and strategic meetings management) to build a robust sales pipeline and close high-value accounts. This is a new business-focused role centered on prospecting, relationship building, and acquiring new clients. You'll deliver 5-10 client presentations weekly, manage complex sales cycles, and partner cross-functionally to ensure seamless client experiences from pitch to execution. This is a full-time position with standard business hours of Monday – Friday, 9:00 AM – 5:30 PM. Key Responsibilities • Sales & Business Development: Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings, • Sales & Business Development: Conduct 5-10 new business presentations weekly to prospective clients (in-person and virtual), • Sales & Business Development: Identify and pursue new business verticals to drive growth, • Sales & Business Development: Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution, • Sales & Business Development: Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands, • Sales & Business Development: Monitor market trends to identify business opportunities, • Client Relationship Management: Serve as the primary point of contact for newly acquired clients, • Client Relationship Management: Develop and maintain multi-level relationships within prospective and existing client organizations, • Client Relationship Management: Build long-term partnerships by exceeding client expectations and responding promptly to concerns, • Client Relationship Management: Leverage client satisfaction to generate referrals, reviews, and testimonials, • Contract & Account Management: Prepare and negotiate Master Service Agreements (MSAs) with legal teams, • Contract & Account Management: Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks, • Reporting & Data Management: Forecast and track client account metrics to identify patterns and inform strategic recommendations, • Reporting & Data Management: Create cross-event reports including event details, annual spend, and cost savings, • Reporting & Data Management: Maintain accurate client information in Salesforce CRM and ensure all sales systems are properly monitored, • Industry Engagement: Build relationships with key suppliers and business leaders internal and external to FCTG, • Industry Engagement: Represent FCM at industry tradeshows and networking events, • Collaboration & Teamwork: Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions, • Collaboration & Teamwork: Share information with Account Managers and Team Leaders to maintain a unified client approach, • Collaboration & Teamwork: Participate in leadership meetings regarding account status, workflow, and business impacts, • Collaboration & Teamwork: Follow client invoice/PO processes and ensure financial close-out per event and quarterly, • Collaboration & Teamwork: Help cultivate an inclusive, safe, and accessible work environment for team members of all backgrounds, • Strategic & Analytical Thinking: Analyze factors and scenarios that influence business success and event program integrity, • Strategic & Analytical Thinking: Use data to identify patterns, forecast metrics, and make strategic recommendations that optimize client programs, • Communication & Presentation: Communicate effectively across all channels and tailor messaging to diverse audiences, • Communication & Presentation: Deliver engaging presentations with strong content, structure, and delivery, • Problem-Solving: Demonstrate conflict resolution skills and remain calm under pressure, • Problem-Solving: Think creatively, probe for deeper understanding, and leverage resources to achieve positive outcomes, • Relationship Building & Collaboration: Build partnerships and develop consensus across cross-functional teams, • Relationship Building & Collaboration: Inspire and empower team members while maintaining strong interpersonal skills with all stakeholders, • Adaptability & Organization: Prioritize effectively and adapt quickly to changing needs while maintaining quality standards, • Adaptability & Organization: Maintain composure during high-pressure situations, • Attention to Detail: Ensure accuracy in all client documentation, budgets, contracts, and CRM record-keeping Experience & Qualifications • Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field (or equivalent experience), • Minimum 2 years of B2B sales experience in meetings, events, conferences, or incentive management with proven track record of exceeding targets, • Proficiency in CRM software, particularly Salesforce, • Strong presentation skills with experience delivering to diverse audiences (in-person and virtual), • Experience developing event budgets, proposals, and Statements of Work, • Excellent written and verbal communication skills, • Ability to travel for client meetings, site visits, and tradeshows when needed, • Ideal Candidate Will Also Have:, • Experience with Strategic Meetings Management Programs (SMMP) or corporate meetings programs, • Knowledge of event technology platforms and virtual/hybrid event solutions, • Established network within the meetings and events industry, • Active membership in professional associations (MPI, SITE, PCMA) Work Perks & Benefits • Paid Time Off: Up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays annually (prorated on hire), • Travel perks/discounts, • Health & Wellness Programs and Employee Financial Wellness Services, • National/International Award Nights and Conferences, • Health benefits including medical, dental, vision, and gender-affirming care, • Insurance and disability benefits, • Flexible Spending Accounts, • Employee Assistance Program, • 401k program with partial match, • Tuition Reimbursement, • Employee Share Plan – purchase company stock with partial company match, • Global career opportunities in a network of brands Location Location – New York City, NY Compensation Salary: We anticipate offering an annual salary of $75,000 - $80,000 plus commission/incentive earnings based on achievable targets. Salary is dependent on experience, location, and job requirements. Application & Equal Opportunity We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Flight Centre Travel Group USA is an equal opportunity employer committed to providing a barrier-free recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at . Our philosophy: Our people. We are committed to equality of respect, dignity, and opportunity for all employees and value an inclusive workplace that reflects the diversity of our society. We are an affirmative action and equal opportunity employer. Evidence of awards and recognition may be included here as applicable.