294 Best head of customer experience Jobs in Hoboken, New Jersey (December 2025) - page 4

Bilingual Head Start Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Coordin

12 days ago

New York

Job DescriptionOriginally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org. Reporting to the Senior Manager of Family Services and Health, the ERSEA Coordinator serves as the lead for overseeing and monitoring Head Start ERSEA; Eligibility, Recruitment, Selection, Enrollment & Attendance. The ERSEA Coordinator will work collaboratively with Family Engagement/Health Leadership and Family Advocates to assure the execution of high quality ERSEA systems and policies that are in full compliance with Head Start Performance Standards and DREAM policies and procedures. The ERSEA Coordinator assures that our program is fully enrolled, reaches Head Start eligible children and families in our communities, maintains high levels of attendance and delivers the highest level of customer experience to our families throughout the recruitment, application and enrollment process. As a Bilingual ERSEA Coordinator: Translation and interpretation as needed; including but not limited to translating documents, interviewing, facilitating trainings, activities, and workshop and communication with families and staff.Responsibilities • Recruitment, • Work in collaboration with program leadership to develop program-wide recruitment plan, deploying recruitment staff and resources as appropriate;, • Coordinates Advocate recruitment including ongoing canvassing and event coordination;, • Provides support to the Family Engagement team to identify and nurture recruitment partnerships in their community., • Eligibility, Selection, and Enrollment, • Oversee and maintain timely processing of applications from recruitment through acceptance - in a family friendly way, following enrollment guidelines in order to ensure full enrollment., • Ensure ERSEA compliance, keeping up to date on any new or revised requirement and supporting with ERSEA audits;, • Review, approve, and select children and families based on approved selection criteria while maintaining a waitlist of children eligible to enroll and ensuring accurate rosters;, • Collect, monitor, and analyze enrollment data to inform planning process;, • Provide training for all Family Engagement and other staff and onboarding to new staff on Eligibility, Selection, and Enrollment;, • Oversees the annual development of the program's Selection Criteria., • Attendance, • Monitor program-wide attendance, including overseeing and coordinating attendance training, implementation and follow up;, • Monitor average daily attendance at each DREAM Head Start location, and work with center leadership and families to ensure strong student attendance;, • Monitor absences and follow up, including conducting chronic absence audits and working with other staff to support student attendance., • Translation & Interpretation, • Provide Spanish language translation and interpretation as needed to support families and program outcomes (including but not limited to: translating documents, interpreting for families, and facilitating training, activities, and workshops for families)., • Record Keeping, • Ensure that all applications and child files are completed, maintained, and confidential as needed, according to program guidelines and expectations;, • Create and share reports as needed (e.g. monthly summary tracking reports);, • Ensure strong systems for documentation of all files as needed;, • Support coordination and communication between ERSEA team, Advocates, and Family Engagement and Health Coordinators regarding engagement, maintenance, and follow-up for health documentation., • Family & Community Partnerships, • Coordinate services for children with disabilities and their families with community agencies;, • Support the transitions of families in, through, and out of Head Start., • Participate in community planning and advocacy to improve the delivery of services to children and families;, • Plan and attend family meetings and activities as requested., • Additional duties related to the running of the school, network, and programs as assigned.Qualifications, • Bachelor’s Degree, required;, • Bilingual (Spanish), required;, • 2+ years of work experience related to school operations, social services, or family engagement, required;, • Experience, training, and skills in assisting the families of young children in advocating and decision-making for their families;, • Experience with record-keeping, data collection, and analysis;, • Demonstrated computer literacy skills (Google Suite, Microsoft Suite, data systems, etc.);, • Excellent organizational skills including the ability to self-manage multiple tasks and priorities on tight deadlines;, • Excellent written and verbal communication skills, including the ability to communicate effectively with various audiences (including colleagues, students, families);, • A commitment to working with diverse populations of families and students;, • A desire to make a difference in the lives of our students, families and community;, • A desire and ability to receive and implement feedback;, • A strong belief in the mission and values of DREAM, including the desire to make a difference in the lives of our students, families, and community;, • Obtain and maintain certification in CPR and first aid;, • A physical exam, fingerprinting, and a background check are required for this position.Working Expectations, • This role requires on-site work at one of our three DREAM locations in East Harlem and the South Bronx, 5 days a week.Benefits and Paid Time Off, • We offer comprehensive benefits including:, • Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;, • The ability to select between a variety of medical plans according to what best suits the employee’s needs;, • Dental and vision plans;, • Disability benefits;, • Life insurance;, • Up to 12 weeks fully paid of Parental Leave;, • Flexible spending account options;, • Pre-tax commuter benefits (parking and transit);, • Fitness and entertainment discounts;, • A variety of support through our employee assistance program (EAP);, • 403(b) retirement plan with employer match starting at 4% after one year, with increases tied to DREAM tenure;, • Referral, performance, and tenure milestones bonuses;, • Discounted school meals through our in-house Scratch Food Program;, • Tuition reimbursement support;, • Access to a professional development fund;, • All full-time Network Support Team employees are eligible for approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays., • Benefits are subject to change.Compensation If you are a current DREAM employee, please click here to review our Internal Selection Process before applying. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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