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Job DescriptionWe are seeking an experienced Epic Resolute Professional Billing (RPB) Analyst with an active Epic Resolute Professional Billing (RPB) certification. The ideal candidate will be responsible for designing, configuring, maintaining, and optimizing the Epic Resolute PB application while supporting revenue cycle operations and ensuring efficient billing workflows. Required Qualifications • Active Epic Resolute Professional Billing (RPB) Certification (Mandatory), • 3+ years of hands-on experience supporting Epic Resolute Professional Billing (RPB), • Strong understanding of healthcare revenue cycle and professional billing workflows, • Experience configuring Epic billing applications in a healthcare environment, • Excellent analytical, troubleshooting, and communication skills, • Ability to collaborate effectively with cross-functional clinical and business teamsKey Responsibilities, • Design, configure, maintain, and optimize Epic Resolute Professional Billing (RPB) application functionality., • Build and maintain billing workflows, charge capture, claims processing, reimbursement, and collections functionality., • Configure billing rules, work queues, claim edits, reports, and interfaces supporting revenue cycle operations., • Support system upgrades, enhancements, optimization initiatives, and new feature implementations., • Analyze business requirements and translate them into scalable Epic solutions., • Troubleshoot application issues and provide timely production support., • Collaborate with revenue cycle, operational, and technical teams to improve system performance and workflow efficiency., • Perform application testing, validation, and documentation for new configurations and system changes., • Ensure compliance with organizational policies and healthcare industry standards., • Participate in go-live activities, system maintenance, and ongoing application support.

Job Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Service Level Agreement (SLA) Analyst Albany, NY - On-site - hybrid schedule 9-12 month contract - expectation to convert to FTE $90,000 - $95,000 - benefits included Position Summary The work you'll do will be impactful to the mission of our NYS customer. You will play a crucial role as you join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE) The Service Level Agreement (SLA) Analyst supports the development, implementation, validation, monitoring, and continuous improvement of Service Level Agreements (SLAs) across a large-scale, complex program within the Program Management Office (PMO). The SLA Analyst serves as a central point of coordination for new, existing, and revised SLAs. The role partners with functional teams to translate contractual, business, and operational expectations into clearly defined, measurable, and reportable performance requirements. The SLA Analyst combines project coordination, meeting facilitation, business analysis, data validation, and performance reporting. This role is particularly important for SLAs involving complex business or technical processes. Key Responsibilities The SLA Analyst partners with functional teams to: • Define and document SLA measurement methodologies, including data sources, calculations, measurement periods, exclusions, dependencies, and reporting requirements., • Assess whether proposed SLA requirements can be reliably measured using available systems and data, and identify changes needed to support accurate and consistent measurement., • Develop and maintain implementation plans that define requirements, milestones, dependencies, validation activities, ownership, and readiness criteria., • Coordinate with functional teams and stakeholders to support SLA implementation, validation, monitoring, and ongoing performance analysis., • Facilitate meetings and working sessions related to SLA development, implementation, validation, and performance., • Validate data, calculations, metrics, reports, and system-generated results to support accurate SLA measurement and reporting., • Support the identification and resolution of issues that may affect SLA measurement, reporting, or performance., • Contribute to continuous improvement of SLA processes, measurement methodologies, reporting, and operational practices. Required Qualifications, • Bachelor's degree or an equivalent combination of education and relevant professional experience., • Minimum of six(6) years of relevant professional experience., • Experience in project coordination, project management, quality assurance, data analysis, or a related discipline., • Experience developing, implementing, managing, or reporting Service Level Agreements (SLAs)., • Demonstrated ability to build effective working relationships with key stakeholders and support functional teams in developing business requirements, operational processes, technical implementations, data validation, and performance analysis., • Experience validating data, calculations, metrics, reports, or system-generated results., • Strong organizational skills, with the ability to manage multiple concurrent initiatives and priorities., • Strong analytical, problem-solving, and attention-to-detail skills., • Strong written and verbal communication skills, with the ability to communicate effectively with technical, business, operational, and leadership stakeholders., • Proficiency with Microsoft Excel and data analysis or reporting tools. Preferred Qualifications, • Experience with Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), or other performance measurement methodologies., • Experience with Splunk or similar monitoring, analytics, or reporting platforms., • Experience developing business requirements, business rules, process flows, or procedures., • Experience working within a large-scale, multi-team application or operational environment., • Experience working in healthcare, Medicaid, Health Insurance Exchange, or other highly regulated programs., • Experience supporting continuous improvement initiatives related to performance measurement, reporting, or operational processes. Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Description Location: Albany, NY Job Type: Full-Time Target Salary Range*: $80,000 - $110,000 *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview The Application Development Business Analyst (Senior) supports the New York State of Health (NYSoH) platform by defining, analyzing, and validating business and system requirements for complex application enhancements and multi-system initiatives. As a senior member of the Business Solutions team, this role leads requirements-gathering activities, collaborates with business and technical stakeholders, and helps ensure solutions are accurate, scalable, compliant, and aligned with NYSoH program objectives. The Senior Business Analyst also mentors junior analysts, supports cross-functional alignment, and develops subject-matter expertise in NYSoH business processes, eligibility rules, enrollment processes, notices, and system behavior. Key Responsibilities Strategic Requirements Leadership • Lead the elicitation, documentation, and validation of business rules, functional requirements, and non-functional requirements for complex enhancements and multi-system initiatives., • Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to establish clarity and consensus., • Develop detailed use cases, process flows, data mappings, acceptance criteria, and impact analyses., • Ensure requirements are complete, traceable, and aligned with program objectives, regulatory requirements, and system constraints., • Maintain requirements quality throughout the application development lifecycle.Cross-Functional Collaboration, • Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations., • Communicate complex system behaviors, technical impacts, and policy interpretations clearly and effectively., • Support solution design discussions by providing business context, system knowledge, and downstream impact analysis., • Lead cross-team requirement clarification sessions., • Proactively identify and resolve requirement ambiguities.Solution Support, Testing, and Quality Assurance, • Conduct end-to-end business impact assessments for policy changes, defect fixes, and system enhancements., • Partner with QA teams to validate test coverage and review test scenarios for alignment with business requirements., • Support user acceptance testing by clarifying requirements, resolving issues, and validating expected system behavior., • Analyze production issues to determine whether defects result from requirement gaps, design errors, or process issues., • Support resolution of application and business-process issues throughout delivery and production operations.Advanced Analysis and Process Improvement, • Develop deep expertise in NYSoH eligibility rules, enrollment processes, notices, and regulatory constraints., • Conduct root-cause analysis for complex system issues., • Lead business-side remediation planning., • Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows., • Use approved AI tools to support requirements analysis, scenario modeling, impact detection, and documentation refinement., • Validate AI-assisted outputs for accuracy, completeness, and compliance.Mentorship and Business Analysis Leadership, • Mentor junior Business Analysts., • Promote consistent requirements-engineering practices across the Business Solutions team., • Provide guidance on requirements documentation, traceability, stakeholder engagement, and application-development processes., • Serve as a subject-matter resource for NYSoH business processes and system behavior.Qualifications Education Bachelor’s degree in a relevant technical, analytical, policy, or business field; or an equivalent combination of education and experience. [Required] Experience • 6+ years of experience as a Business Analyst in application development or large-scale enterprise environments. [Required], • Proven experience developing comprehensive functional requirements, business rules, and detailed use cases. [Required], • Experience supporting complex application enhancements and integrated enterprise systems. [Required]Skills, • Strong understanding of requirements engineering within Agile frameworks, including user stories, acceptance criteria, backlog grooming, and traceability. [Required], • Strong requirements elicitation, analysis, documentation, and validation skills. [Required], • Ability to develop process flows, data mappings, use cases, impact analyses, and acceptance criteria. [Required], • Strong analytical and root-cause analysis skills. [Required], • Ability to communicate effectively with both technical and non-technical stakeholders. [Required], • Ability to facilitate cross-functional discussions and resolve requirement ambiguities. [Required]Preferred Qualifications, • 2+ years of experience in healthcare, Medicaid, and/or Health Exchange environments., • In-depth experience with Affordable Care Act eligibility, enrollment, or notices., • Experience in healthcare, Medicaid, or Health Exchange environments., • Exposure to state or federal program regulations, with New York State experience strongly preferred., • Familiarity with multi-tier enterprise systems, service-oriented architecture, and integrated applications.

Job DescriptionJob Summary The Epic HIM Analyst is responsible for the design, build, implementation, and support of Epic HIM (Health Information Management) applications. This role supports medical records, chart completion, release of information (ROI), coding, and deficiency management workflows while ensuring compliance with regulatory and organizational standards. Key Responsibilities • Configure, build, and support Epic HIM modules including:, • Chart Completion, • Deficiency Tracking, • Release of Information (ROI), • Chart Correction, • Coding workflows, • Work closely with HIM leadership, medical records staff, compliance, and IT teams to optimize workflows., • Analyze current HIM processes and recommend system improvements., • Support go-live activities, upgrades, and ongoing system maintenance., • Troubleshoot and resolve Epic HIM issues, defects, and user requests., • Create and maintain documentation for workflows, build, and configuration., • Ensure compliance with HIPAA, Joint Commission, and regulatory standards., • Participate in testing, validation, and quality assurance activities., • Provide end-user training and ongoing support. Required Skills & Qualifications • Epic HIM Certification (required), • 3+ years of experience supporting Epic HIM or medical records systems, • Strong knowledge of:, • Chart Completion, • ROI, • Deficiencies, • Document Management, • Coding workflows, • Experience with Epic reporting tools (Clarity, Caboodle, or Reporting Workbench), • Understanding of HIM regulations and compliance standards, • Strong analytical, troubleshooting, and communication skills Preferred Qualifications • Experience with large healthcare systems or hospital environments, • Prior Epic implementation or optimization experience, • Knowledge of ICD-10, CPT, and medical coding processes

Job DescriptionQC Lab Support Job Number: 26-01769 Be part of something that makes a difference. ECLARO is looking for a QC Technical Resources Lab Support for our client in Rensselaer, NY. Our client is a leading biotechnology company turning innovative science into life-changing medicines for patients with serious diseases. With a strong focus on innovation, collaboration, and putting patients first, they’re shaping the future of healthcare. Responsibilities: • Evaluate returned samples to confirm reported defects and identify potential root cause / CAPA opportunities., • Perform QC sample evaluations as a critical input to reportability assessments and help determine evidence of a manufacturing-related root cause., • Defect confirmation, failure analysis on syringes or autoinjectors (functional testing such as break-loose / glide force or injection time) plus drug product testing. Skills: • Stronger QC Analyst or Scientist. If hired, you will enjoy the following ECLARO Benefits: • 401k Retirement Savings Plan administered by Merrill Lynch, • Commuter Check Pretax Commuter Benefits, • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Jane Bautista froilyn.bautista@eclaro.com 332-206-0772 Jane Bautista | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

Job Description Location: Albany, NY (Mostly Remote) Security Clearance: None Job Type: Full-Time Target Salary Range*: $72,000-85,000 *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: Transform technology into opportunity as a User Experience Business Analyst. Your work will have you connecting and enhancing the systems that matter most. You’ll prioritize the client while we prioritize your career. You will join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 6.7 million New Yorkers through its Health Benefit Exchange (HBE) Key Responsibilities: • You’ll identify, review, interpret, analyze and clarify client user interface/user experience (UI/UX) requirements, • You’ll generate UI/UX requirements documentation to satisfy client requirements, • You’ll effectively communicate UI/UX requirements to cross-functional team members and management, • You’ll monitor and effectively communicate project status and progress throughout the project lifecycle, • You’ll contribute to research and documentation of impact of past projects on upcoming deliverables, • You’ll ensure that all static content changes are thoroughly documented and identified for language translations where needed, • You’ll add and modify multi-language static content through a cloud-based Content Management System (CMS)Qualifications: Education: • Bachelor’s degree in related technical field or equivalent Experience: • Three (3) years as Business Analyst in an Software Development environment, • Minimum of (1) year a User Experience Business Analyst, • Experience working within one or more software development methodologies (Waterfall, Agile) and understanding of all stages of project life cycle process., • Healthcare Domain Experience is a plus Skills: • Excellent verbal, writing/documentation, communication, organizational, and time management skills, • Excellent analytical and multitasking skills., • Strong Collaboration skills, • Demonstrated ability to:, • Manage multiple simultaneous projects continuous evaluation and re-ordering of priorities as business needs dictate, • Use software and peripherals related to performance of job responsibilities, • Build and maintain effective relationships with business stakeholders, managers, staff and team members, • Moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints., • Write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data., • Gain and maintain the stakeholder’s trust by keeping their best interests in the forefront, • Manage individual priorities by organizing and prioritizing outstanding tasks., • Communicate to stakeholders’ rationale for decisions made and possible outcomes for those decisions, • Consider all parties and the impact of proposed solutions on those parties., • Identify and clearly articulate when a solution meets the project goals and objectives., • Identify, characterize and clearly present problems exposing underlying issues., • Quickly comprehend the objective and issues that the project is trying address in order to formulate a proper solution. #LI-BM1

Job Description Contract to Hire role Hybrid: Remote + Onsite in Albany, NY Junior Level position ~ 3 years of experience - client is not considering candidates with more than 5+ years of professional experience Overview: Deliver solutions to complex problems as a Data Analyst/BI Developer. Here, you'll tailor solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority. Responsibilities: • You will work on a small dynamic team that provides strategic know-how through Business Intelligence (BI) and Data Visualization platforms to deliver quality reports for State & Federal Agencies., • Apply an understanding of business metrics and a commercial mindset to perform Data analysis, find patterns, data anomalies and review., • Work closely with functional teams to understand requirements regarding solutions to ensure data quality. Collaborate on definition, development, and maintenance of standards and processes., • Develop models and create templates to ensure timely and accurate deliverables, data integrity, efficient workflow, reusability, and automation. Create dashboards using workspace advance to facilitate drill up/down and slicing/dicing of data. Produce Ad Hoc reports with a turnaround time based on business needs., • Support continuous improvement and automation in BI solutions and processes., • Support client data exchange and integration needs by leveraging technical expertise in database applications, ETL processes, and automation. Apply knowledge of upstream and downstream Enterprise applications to support dashboard development lifecycle discipline Requirements: • 3+ years of industry experience with focus on SQL, PL/SQL, SQL-PL in DB2, • 3+ years' experience with a BI tool (Cognos is preferred), • 2+ years of experience in design/data modeling for Data Mart/Data Warehouse, • Strong understanding of OLAP business intelligence applications, • Strong understanding of reporting and database environments, processes, and associated applications, • Bachelor's degree in Business, Computer Science, Mathematics, Engineering, or related discipline, or equivalent, • Competencies leveraging data visualization tools for senior management and enterprise data visualization, • Ability to translate business requirements into specifications that will be used to implement required reports and dashboards, • Knowledge of RTC/ELM or similar tools, • Competencies in database architecture such as relative, star and snowflake schemas., • Competencies in DB2 (or other RDBMS), • Level 3 Procedural Languages (i.e.: ANSI, SQL, PL/SQL), • Writing complex SQL queries, SQL PL procedures in IBM DB2 environment., • Competencies with UNIX/LINUX operating systems:, • Good verbal, writing/documentation, communication, organizational, and time management skills, • Strong analytical, problem solving and communication skills, including mapping of business need or issue to development of application requirements or procedural initiatives., • Strong understanding of reporting and database environments, processes, and associated applications., • Well-developed knowledge of operational systems, processes and budgeting/forecasting concepts and activities, • Proven ability to ensure effective forms of documentation essential for support of overall technical and user needs., • Ability to work in complex matrix organization. Preferred Skills: • Experience with IBM Cognos Analytics 12.1.0 or higher, • Experience authoring and maintaining reports using IBM Cognos Analytics 12.1.0 or higher against relational, dimensional, and transactional databases, • Experience with Core Java, • Hands-on experience with data architecture and data analysis skill sets, • Familiarity with PMI standards and practice, • Healthcare Industry experience

Job Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Position Summary The work you'll do will be impactful to the mission of our NYS customer. You will play a crucial role as you join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE). The Senior Application Development Business Analyst plays a critical role in defining, analyzing, and validating business and system requirements for the NY State of Health (NYSOH) platform. As a senior member of GDIT's Business Solutions team, this role leads requirement gathering efforts for complex enhancements, collaborates with technical and business stakeholders, and ensures the delivery of accurate, scalable, and compliant solutions within a multi tier, service oriented architecture. The Senior BA mentors' junior analysts, drives clarity across cross functional teams, and serves as a subject matter expert on NYSOH business processes, eligibility rules, and system behavior. Essential Duties and Responsibilities Strategic Requirements Leadership • Lead the elicitation, documentation, and validation of business rules, functional requirements, and non functional requirements for complex enhancements or multi system initiatives., • Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to drive clarity and consensus., • Independently develop detailed use cases, process flows, data mapping, acceptance criteria, and impact analyses., • Ensure requirement completeness, traceability, and alignment with program objectives, regulatory needs, and system constraints. Cross Functional Collaboration • Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations., • Communicate complex system behaviors, technical impacts, and policy interpretations in a clear, structured manner., • Support solution design discussions by providing business insights, system context, and analysis of downstream impacts., • Lead cross team requirement clarification sessions and resolve requirement ambiguities proactively. Solution Support, Testing, & Quality Assurance • Conduct end to end business impact assessments for policy changes, defect fixes, and system enhancements., • Partner with QA to validate test coverage, review test scenarios, and ensure alignment with business requirements., • Support user acceptance testing (UAT) by clarifying requirements, resolving issues, and confirming system behavior., • Analyze production issues to determine whether defects stem from requirement gaps, design errors, or process issues. Advanced Analysis & Process Improvement • Develop deep expertise in NYSOH eligibility rules, enrollment processes, notices, and regulatory constraints., • Conduct root cause analyses for complex system issues and lead business-side remediation planning., • Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows., • Use approved AI tools to support requirement analysis, scenario modeling, impact detection, and documentation refinement—validating results to ensure accuracy and compliance. Leadership & Mentorship • Provide guidance and coaching to junior and mid level analysts on requirements practices, analysis techniques, and NYSOH domain knowledge., • Review and provide feedback on requirement documents created by other analysts., • Support onboarding of new team members by sharing system knowledge, tools, and methodologies. Qualifications Education Bachelor's degree in a relevant technical, analytical, policy, or business field, OR an equivalent combination of education and experience. Required Experience • 6+ years of experience as a Business Analyst in application development or large scale enterprise environments., • Proven experience developing comprehensive functional requirements, business rules, and detailed use cases., • Strong understanding of requirements engineering within Agile frameworks (user stories, acceptance criteria, grooming, traceability). Preferred Experience • 2+ year of Healthcare, Medicaid, and/or Health Exchange Industry experience, • In depth experience with ACA eligibility, enrollment, or notices., • Experience in healthcare, Medicaid, or Health Exchange environments., • Exposure to state or federal program regulations; NY State experience strongly preferred., • Familiarity with multi tier enterprise systems, service oriented architecture, and integrated applications. Skills • Expert analytical and problem solving skills with the ability to interpret complex data and policy rules., • Ability to independently lead requirement activities and influence cross functional teams., • Strong verbal and written communication skills, with the ability to explain technical concepts to diverse audiences., • Exceptional documentation skills with attention to precision, clarity, and traceability., • Ability to manage multiple large initiatives simultaneously with minimal supervision., • Skilled in facilitating discussions, navigating differing viewpoints, and driving consensus., • Ability to translate business needs into actionable requirements and testable outcomes., • Proficiency with requirements management tools and collaboration platforms., • Demonstrated ability to use AI tools responsibly to enhance analysis and documentation quality. Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Description Contract to Hire Hybrid: Remote + Onsite in Albany, NY Client's goal is the hire Full Time after a period of consulting Per client requirements - Must be US Citizen or Green Card Holder Must be our W2 while consulting OVERVIEW: The Senior Application Development Business Analyst plays a critical role in defining, analyzing, and validating business and system requirements for the Client's platform. • As a senior member of Client's Business Solutions team, this role leads requirement gathering efforts for complex enhancements, collaborates with technical and business stakeholders, and ensures the delivery of accurate, scalable, and compliant solutions within a multi tier, service oriented architecture., • The Senior BA mentors' junior analysts, drives clarity across cross functional teams, and serves as a subject matter expert on Client's business processes, eligibility rules, and system behavior. Essential Duties and Responsibilities Strategic Requirements Leadership • Lead the elicitation, documentation, and validation of business rules, functional requirements, and non functional requirements for complex enhancements or multi system initiatives., • Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to drive clarity and consensus., • Independently develop detailed use cases, process flows, data mapping, acceptance criteria, and impact analyses., • Ensure requirement completeness, traceability, and alignment with program objectives, regulatory needs, and system constraints. Cross Functional Collaboration • Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations., • Communicate complex system behaviors, technical impacts, and policy interpretations in a clear, structured manner., • Support solution design discussions by providing business insights, system context, and analysis of downstream impacts., • Lead cross team requirement clarification sessions and resolve requirement ambiguities proactively. Solution Support, Testing, & Quality Assurance • Conduct end to end business impact assessments for policy changes, defect fixes, and system enhancements., • Partner with QA to validate test coverage, review test scenarios, and ensure alignment with business requirements., • Support user acceptance testing (UAT) by clarifying requirements, resolving issues, and confirming system behavior., • Analyze production issues to determine whether defects stem from requirement gaps, design errors, or process issues. Advanced Analysis & Process Improvement • Develop deep expertise in Client's eligibility rules, enrollment processes, notices, and regulatory constraints., • Conduct root cause analyses for complex system issues and lead business-side remediation planning., • Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows., • Use approved AI tools to support requirement analysis, scenario modeling, impact detection, and documentation refinement—validating results to ensure accuracy and compliance. Leadership & Mentorship • Provide guidance and coaching to junior and mid level analysts on requirements practices, analysis techniques, and Client's domain knowledge., • Review and provide feedback on requirement documents created by other analysts., • Support onboarding of new team members by sharing system knowledge, tools, and methodologies. REQUIREMENTS: • 6+ years of experience as a Business Analyst in application development or large scale enterprise environments., • Bachelor's degree in a relevant technical, analytical, policy, or business field, OR an equivalent combination of education and experience., • Proven experience developing comprehensive functional requirements, business rules, and detailed use cases., • Strong understanding of requirements engineering within Agile frameworks (user stories, acceptance criteria, grooming, traceability)., • Expert analytical and problem solving skills with the ability to interpret complex data and policy rules., • Ability to independently lead requirement activities and influence cross functional teams., • Strong verbal and written communication skills, with the ability to explain technical concepts to diverse audiences., • Exceptional documentation skills with attention to precision, clarity, and traceability., • Ability to manage multiple large initiatives simultaneously with minimal supervision., • Skilled in facilitating discussions, navigating differing viewpoints, and driving consensus., • Ability to translate business needs into actionable requirements and testable outcomes., • Proficiency with requirements management tools and collaboration platforms., • Demonstrated ability to use AI tools responsibly to enhance analysis and documentation quality. Preferred Experience • 2+ year of Healthcare, Medicaid, and/or Health Exchange Industry experience, • In depth experience with ACA eligibility, enrollment, or notices., • Experience in healthcare, Medicaid, or Health Exchange environments., • Exposure to state or federal program regulations; NY State experience strongly preferred., • Familiarity with multi tier enterprise systems, service oriented architecture, and integrated applications.

Job Description Job Title: Lead Business Intelligence Reporting Engineer Location: Albany, NY Type: Contract Compensation: $90/hr. Range W2. Benefits available Work Model: Hybrid, remote with periodic on-site meetings Hours: 40 hours/week System One IT is staffing a 12-month+ contract opening for a lead-level Business Intelligence Reporting Engineer to support a state healthcare program. Responsibilities • Design, develop, and maintain enterprise-level reporting solutions, data visualizations, and business intelligence (BI) dashboards., • Lead the design, development, and optimization of complex enterprise reports and interactive dashboards using BI tools (e.g., Tableau, Power BI, or SSRS)., • Write, optimize, and maintain complex SQL queries, stored procedures, and views to extract data from various relational databases., • Collaborate with business analysts and stakeholders to translate business requirements into technical reporting specifications., • Perform data validation and testing to ensure the accuracy and integrity of all generated reports., • Provide technical leadership, mentorship, and code reviews for junior reporting team members., • Other duties as assigned. Requirements • Level III — More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist., • More than seven (7) years of experience in reporting, business intelligence, or data development., • Five (5) years of advanced SQL development experience with enterprise relational databases, including writing complex queries, stored procedures/functions, and performance tuning., • Three (3) years of hands-on experience with PostgreSQL, including PL/pgSQL functions, query plan analysis (EXPLAIN/ANALYZE), and indexing strategies., • Three (3) years of experience with AWS data and reporting services (e.g., Amazon RDS/Aurora PostgreSQL, Amazon QuickSight, AWS Glue, Amazon Redshift)., • Professional certification in a major BI platform (e.g., Tableau Desktop Certified Professional, Microsoft Certified: Power BI Data Analyst Associate) — desired., • Three (3) years of experience with ETL tools such as Informatica, SSIS, or Talend — desired., • Prior experience working on reporting solutions within a public sector or government agency environment — desired. System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. \nCompany Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.

Job Description Location: Albany, NY Security Clearance: No clearance-- must be US Citizen or Green Card holder, as this position supports government entities Job Type: Full-Time Target Salary Range*: $70,000 - $80,000 *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: Deliver solutions to complex problems as a Data Analyst/BI Developer. Here, you’ll tailor solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. You will join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE) Key Responsibilities: • You will work on a small dynamic team that provides strategic know-how through Business Intelligence (BI) and Data Visualization platforms to deliver quality reports for State & Federal Agencies., • Apply an understanding of business metrics and a commercial mindset to perform Data analysis, find patterns, data anomalies and review., • Work closely with functional teams to understand requirements regarding solutions to ensure data quality. Collaborate on definition, development, and maintenance of standards and processes., • Develop models and create templates to ensure timely and accurate deliverables, data integrity, efficient workflow, reusability, and automation. Create dashboards using workspace advance to facilitate drill up/down and slicing/dicing of data. Produce Ad Hoc reports with a turnaround time based on business needs., • Support continuous improvement and automation in BI solutions and processes., • Support client data exchange and integration needs by leveraging technical expertise in database applications, ETL processes, and automation. Apply knowledge of upstream and downstream Enterprise applications to support dashboard development lifecycle disciplineQualifications: Education: Bachelor’s degree in Business, Computer Science, Mathematics, Engineering, or related discipline, or equivalent Required Experience: NO MORE than 5 years of experience will be accepted • Three (3) years of industry experience with focus on SQL, PL/SQL, SQL-PL in DB2, • Three (3) years’ experience with a BI tool (Cognos is preferred), • Two (2) years of experience in design/data modeling for Data Mart/Data Warehouse Required Technical Skills: • Strong understanding of OLAP business intelligence applications, • Strong understanding of reporting and database environments, processes, and associated applications, • Competencies leveraging data visualization tools for senior management and enterprise data visualization, • Ability to translate business requirements into specifications that will be used to implement required reports and dashboards, • Knowledge of RTC/ELM or similar tools, • Competencies in database architecture such as relative, star and snowflake schemas., • Competencies in DB2 (or other RDBMS), • Level 3 Procedural Languages (i.e.: ANSI, SQL, PL/SQL), • Writing complex SQL queries, SQL PL procedures in IBM DB2 environment., • Competencies with UNIX/LINUX operating systems Required Skills and Abilities: • Good verbal, writing/documentation, communication, organizational, and time management skills, • Strong analytical, problem solving and communication skills, including mapping of business need or issue to development of application requirements or procedural initiatives., • Strong understanding of reporting and database environments, processes, and associated applications., • Well-developed knowledge of operational systems, processes and budgeting/forecasting concepts and activities, • Proven ability to ensure effective forms of documentation essential for support of overall technical and user needs., • Ability to work in complex matrix organization. Preferred Qualifications: • Experience with IBM Cognos Analytics 12.1.0 or higher, • Experience authoring and maintaining reports using IBM Cognos Analytics 12.1.0 or higher against relational, dimensional, and transactional databases, • Experience with Core Java, • Hands-on experience with data architecture and data analysis skill sets, • Familiarity with PMI standards and practice, • Healthcare Industry experience

Job DescriptionJOB TITLE: Data Analyst/BI Developer JOB LOCATION: Menands, NY - Hybrid WAGE RANGE*: $50hr to $55hr w2 JOB NUMBER: 26-01289 REQUIRED EXPERIENCE: Business Intelligence (BI), Data Analysis, Data Mart, Structured Query Language (SQL) Development Three (3) years of industry experience with focus on SQL, PL/SQL, SQL-PL in DB2 Three (3) years' experience with a BI tool (Cognos is preferred) JOB DESCRIPTION • You will work on a small dynamic team that provides strategic know-how through Business Intelligence (BI) and Data Visualization platforms to deliver quality reports for State & Federal Agencies., • Apply an understanding of business metrics and a commercial mindset to perform Data analysis, find patterns, data anomalies and review., • Work closely with functional teams to understand requirements regarding solutions to ensure data quality. Collaborate on definition, development, and maintenance of standards and processes., • Develop models and create templates to ensure timely and accurate deliverables, data integrity, efficient workflow, reusability, and automation. Create dashboards using workspace advance to facilitate drill up/down and slicing/dicing of data. Produce Ad Hoc reports with a turnaround time based on business needs., • Support continuous improvement and automation in BI solutions and processes., • Support client data exchange and integration needs by leveraging technical expertise in database applications, ETL processes, and automation. Apply knowledge of upstream and downstream Enterprise applications to support dashboard development lifecycle discipline Required Experience: NO MORE than 5 years of experience will be accepted • Three (3) years of industry experience with focus on SQL, PL/SQL, SQL-PL in DB2, • Three (3) years' experience with a BI tool (Cognos is preferred), • Two (2) years of experience in design/data modeling for Data Mart/Data Warehouse Required Technical Skills: • Strong understanding of OLAP business intelligence applications, • Strong understanding of reporting and database environments, processes, and associated applications, • Competencies leveraging data visualization tools for senior management and enterprise data visualization, • Ability to translate business requirements into specifications that will be used to implement required reports and dashboards, • Knowledge of RTC/ELM or similar tools, • Competencies in database architecture such as relative, star and snowflake schemas., • Competencies in DB2 (or other RDBMS), • Level 3 Procedural Languages (i.e.: ANSI, SQL, PL/SQL), • Writing complex SQL queries, SQL PL procedures in IBM DB2 environment., • Competencies with UNIX/LINUX operating systems Required Skills and Abilities: • Good verbal, writing/documentation, communication, organizational, and time management skills, • Strong analytical, problem solving and communication skills, including mapping of business need or issue to development of application requirements or procedural initiatives., • Strong understanding of reporting and database environments, processes, and associated applications., • Well-developed knowledge of operational systems, processes and budgeting/forecasting concepts and activities, • Proven ability to ensure effective forms of documentation essential for support of overall technical and user needs., • Ability to work in complex matrix organization. Preferred Skills: • Experience with IBM Cognos Analytics 12.1.0 or higher, • Experience authoring and maintaining reports using IBM Cognos Analytics 12.1.0 or higher against relational, dimensional, and transactional databases, • Experience with Core Java, • Hands-on experience with data architecture and data analysis skill sets, • Familiarity with PMI standards and practice, • Healthcare Industry experience Education: Bachelor's degree in Business, Computer Science, Mathematics, Engineering, or related discipline, or equivalent Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion. #Dice

Job Description Location: Albany, NY Security Clearance: None Job Type: Full-Time Target Salary Range*: $70,000 - $80,000 *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: The SLA & Performance Analyst is responsible for supporting the development, implementation, validation, monitoring, and continuous improvement of Service Level Agreements (SLAs) across a large-scale, complex program. Key Responsibilities: • SLA Development & Implementation, • Coordinate the end-to-end development and implementation of new and revised SLAs., • Partner with business, technical, operational, quality, and reporting teams to define SLA requirements, performance measures, thresholds, business rules, and reporting expectations., • Translate contractual, business, and operational requirements into clearly defined and measurable SLA criteria., • Assess whether proposed SLA requirements can be reliably measured using available systems and data., • Define and document SLA calculation methodologies, data sources, measurement periods, exclusions, dependencies, and reporting requirements., • Coordinate activities and dependencies across teams responsible for implementing or modifying SLA measurements., • Develop and maintain implementation plans for new or revised SLAs, including requirements, milestones, dependencies, validation activities, and readiness criteria., • Facilitate cross-functional working sessions to resolve requirements, measurement, process, ownership, and implementation issues., • Maintain documentation and traceability for SLA definitions, methodologies, changes, approvals, and implementation decisions.Qualifications: Education:, • Bachelors DegreeExperience:, • Analyze complex business and technical processes and translate requirements into measurable outcomes, • Develop requirements, business rules, process flows, procedures, or measurement methodologies, • Validate data, calculations, metrics, reports, or system-generated results, • Strong analytical and problem-solving skills and attention to detail, • Coordinate activities and dependencies across business and technical teams, • Manage multiple concurrent initiatives and priorities, • Written and verbal communication across technical, business, operational and leadership stakeholders, • Proficiency with Microsoft Excel and data analysis or reporting toolsPreferred Qualifications:, • SLA, KPI or other performance measure development, implementation, management or reporting, • Splunk or similar monitoring, analytics or reporting platforms, • Data validation, reconciliation and automated performance reporting, • Business process analysis and process improvement, • Application development, testing, production operations or technology delivery, • Large-scale, multi-team application or operational environment, • Contractual or externally reported performance measures, • Healthcare, Medicaid, Health Insurance Exchange or other highly regulated programs

Job DescriptionEpic Radiant/Cupid AnalystPosition Summary The Epic Radiant/Cupid Analyst is responsible for the design, configuration, implementation, optimization, testing, and ongoing support of Epic Radiant and Cupid applications. This role works closely with clinical, operational, and technical teams to analyze business requirements, build system solutions, improve workflows, and ensure successful adoption of Epic applications across the organization. Key Responsibilities • Analyze, design, configure, and maintain Epic Radiant and Cupid application functionality., • Collaborate with clinical, operational, and IT stakeholders to gather and document business requirements., • Translate workflow and operational requirements into Epic system build and configuration., • Participate in application design sessions, workflow assessments, and solution reviews., • Configure, test, validate, and deploy application enhancements and new functionality., • Perform unit testing, integrated testing, and support User Acceptance Testing (UAT)., • Troubleshoot application issues and provide timely resolution of incidents and service requests., • Support Epic upgrades, releases, optimizations, and maintenance activities., • Develop and maintain system documentation, build specifications, and workflow diagrams., • Collaborate with technical teams to implement interfaces, integrations, and system enhancements., • Assist with go-live planning, activation support, and post-implementation stabilization activities., • Partner with training teams to support end-user education and adoption efforts., • Recommend workflow improvements and Epic best-practice solutions to enhance operational efficiency., • Ensure compliance with organizational standards, regulatory requirements, and Epic methodologies.Required Qualifications, • Epic Radiant Certification., • Experience supporting Epic Radiant application workflows and system build., • Strong experience gathering business requirements and translating them into system configuration., • Experience performing application testing, validation, and issue resolution., • Knowledge of healthcare clinical and operational workflows., • Strong analytical, problem-solving, documentation, and communication skills., • Experience working within healthcare provider, hospital, or integrated delivery network environments.Preferred Qualifications, • Epic Cupid Certification or hands-on Cupid application experience., • Experience supporting Epic implementation, optimization, or upgrade projects., • Knowledge of Epic release management and upgrade processes., • Experience working with cross-functional clinical and technical teams., • Understanding of cardiovascular and imaging workflows.

Job DescriptionThe Epic Tapestry Analyst is responsible for the design, configuration, implementation, optimization, testing, and ongoing support of the Epic Tapestry (Managed Care/Payer) application. This role partners with payer operations, claims, enrollment, revenue cycle, contracting, and IT teams to ensure efficient management of health plan operations, benefits, eligibility, authorizations, claims adjudication, and reimbursement workflows. Key Responsibilities • Configure, build, maintain, and optimize Epic Tapestry application components., • Support benefit plans, products, packages, coverage rules, eligibility, and enrollment workflows., • Configure claims adjudication logic, reimbursement methodologies, fee schedules, and payment policies., • Build and maintain authorizations, referrals, and utilization management workflows., • Support payer contracts, coordination of benefits (COB), and provider reimbursement processes., • Gather and analyze business requirements and translate them into Epic system solutions., • Perform system configuration, testing, validation, and deployment activities., • Execute unit testing, integrated testing, and User Acceptance Testing (UAT)., • Troubleshoot application issues and provide production support., • Collaborate with Revenue Cycle, Claims, Enrollment, Contracting, Finance, and Provider Relations teams., • Support interfaces and integrations with Epic applications and external payer systems., • Develop and maintain system documentation, workflows, build specifications, and training materials., • Participate in implementation, optimization, upgrade, and go-live activities., • Ensure compliance with HIPAA, CMS, Medicare, Medicaid, and healthcare payer regulations. Required Qualifications, • Epic Tapestry Certification required (Claims, Membership, Enrollment & Eligibility, CRM, Utilization Management, or related Tapestry certification preferred)., • 3+ years of Epic Tapestry build and support experience., • Strong understanding of payer operations, managed care, claims processing, and health plan workflows., • Experience with benefits configuration, eligibility, enrollment, authorizations, and claims adjudication., • Knowledge of healthcare regulations and payer requirements., • Excellent analytical, troubleshooting, and problem-solving skills., • Strong communication and stakeholder management abilities., • Experience supporting Epic implementations, upgrades, and optimization projects. Preferred Qualifications, • Experience with Medicare, Medicaid, and Commercial Health Plans., • Knowledge of EDI, ANSI transactions, HL7 integrations, and payer interfaces., • Experience with Epic Clarity, Caboodle, Reporting Workbench, or SQL reporting., • Familiarity with Revenue Cycle, Claims, Enrollment, and Contracting operations., • Prior consulting or multi-site healthcare implementation experience. Technical Skills, • Epic Tapestry Configuration & Build, • Claims Adjudication, • Enrollment & Eligibility, • Benefits Administration, • Utilization Management (UM), • Referrals & Authorizations, • Provider Contracting, • EDI / ANSI Transactions, • Reporting & Analytics, • Workflow Analysis & Optimization, • Testing & Validation, • Production Support Preferred Certifications, • Epic Tapestry Certification, • Epic Tapestry Claims Administration, • Epic Tapestry Membership, • Epic Tapestry Enrollment & Eligibility, • Epic Tapestry Utilization Managemen

Job Description We are seeking a highly skilled and certified Epic Dorothy Build Analyst to support Home Health optimization and enhancement initiatives. The ideal candidate will possess strong Epic Dorothy build expertise, a solid understanding of Home Health operations, and the ability to recommend Epic best practices and alternative solutions when needed. This role will partner with clinical, operational, and IT stakeholders to design, configure, test, and implement system improvements that enhance Home Health workflows and user experience. Key Responsibilities • Analyze, design, build, test, and implement Epic Dorothy enhancements and optimization requests., • Review Home Health operational workflows and translate business requirements into Epic solutions., • Configure and maintain Epic Dorothy application settings, records, and workflows., • Provide recommendations based on Epic best practices and industry standards., • Identify alternative approaches and solutions when proposed enhancements are not technically feasible., • Collaborate with clinical, operational, and technical teams to gather requirements and validate solutions., • Perform system testing, troubleshooting, and issue resolution related to Dorothy functionality., • Support change management activities, including documentation and knowledge transfer., • Participate in project meetings and provide status updates on assigned tasks., • Ensure system configurations align with organizational goals and compliance requirements. Required Qualifications, • Current Epic Dorothy Certification (Required)., • Proven experience as an Epic Dorothy Build Analyst., • Strong knowledge of Home Health workflows and operations., • Hands-on experience with Epic build, configuration, testing, and optimization activities., • Ability to analyze complex requirements and develop effective system solutions., • Strong problem-solving and troubleshooting skills., • Excellent communication and stakeholder management abilities., • Experience providing strategic recommendations and alternative solution options. Preferred Qualifications, • Experience supporting Home Health optimization or enhancement projects., • Familiarity with integrated Epic applications and clinical workflows., • Experience working in healthcare provider environments., • Knowledge of Epic implementation and upgrade methodologies.

Job DescriptionRole: Epic Cadence & Cheers Analyst Duration: 12 Months Location: Remote Required Skills • Epic Cadence, • Epic Cheers CRM / Tapestry CRM, • Experience building and managing campaigns in Cheers, • Strong communication and multitasking skills Job Summary Seeking an experienced Epic Cadence & Cheers Analyst to support healthcare IT projects and operational initiatives. The ideal candidate will have hands-on experience with Epic Cheers CRM, campaign execution, workflow optimization, and Cadence support in a fast-paced environment. Responsibilities • Support and optimize Epic Cadence and Cheers CRM workflows, • Build, execute, and maintain campaigns in Cheers CRM, • Participate in implementations, enhancements, and support activities, • Troubleshoot issues and support workflow improvements, • Collaborate with clinical, operational, and technical teams, • Assist with testing, configuration, and end-user support Qualifications, • Experience as an Epic Cadence Analyst, • Prior implementation experience with Epic Cheers or Tapestry CRM, • Hands-on campaign management experience in Cheers CRM, • Ability to manage multiple projects simultaneously

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