Data Support Manager
17 hours ago
New York
Job Description PRIMARY FUNCTION/PURPOSE: The Data Support Manager is responsible for the operational management, governance, and integrity of the organization’s enterprise data systems and applications. This role combines strong database administration expertise, system analysis, application data management, and project coordination to ensure that organizational data environments remain secure, reliable, and aligned with regulatory and operational requirements. The position serves as the primary technical resource for database environments, data lifecycle management, system integrations, and application data structures. Working under the supervision of the Vice President of Information Technology, the Data Support Manager collaborates with system administrators, network administrators, and IT support staff to maintain a stable and secure technology environment supporting the agency’s operations. In addition, the Data Support Manager functions as a System Analyst in partnership with the Head of IT operations, contributing to the design and development of enterprise systems, supporting business process automation initiatives, and leading database architecture required to support the operational needs of multiple departments across the agency. In organizations operating clinical programs such as Article 31 outpatient behavioral health clinics, the Data Support Manager supports systems used for clinical documentation, reporting, and operational data management. While the role is grounded in strong enterprise database administration and data governance practices, the position is expected to understand and support data structures used within healthcare applications and to align system configurations with operational and regulatory requirements established by the New York State Office of Mental Health. MINIMUM QUALIFICATIONS: • Bachelor’s degree in Computer Science, Information Systems, Data Management, or related field is required, Master’s degree preferred, • Minimum 5–8 years of experience in database administration, data management, system analysis, or enterprise application support, • Strong hands-on experience managing enterprise relational databases, • Experience supporting enterprise applications and system integrations, • Experience working in regulated environments preferred (healthcare, government, nonprofit, financial services), • Exposure to healthcare or clinical environments such as Article 31 programs is advantageous but not required Technical Skills Required • Microsoft SQL Server administration, • SQL query development and performance tuning, • Database backup and recovery, • Data lifecycle management, • Application data troubleshooting, • Database security and access management, • Power BI, SSRS, or enterprise reporting tools, • ETL or data integration platforms, • API-based system integrations, • Enterprise Database Administration, • System Analysis and Process Automation, • Data Governance and Lifecycle Management, • Application Data Support, • System Integration and Interoperability, • Data Security and Compliance, • Cross-Departmental Collaboration This role supports the agency by ensuring: • Strong governance and management of enterprise data infrastructure, • Reliable and secure database systems supporting operational and clinical programs, • Development of enterprise systems aligned with agency-wide operational needs, • Improved operational efficiency through process automation initiatives, • Effective collaboration across departments to support organizational data and reporting needs, • Stable and scalable technology environments support both enterprise operations and clinical program requirements ESSENTIAL DUTIES AND RESPONSIBILITIES: Enterprise Database Management • Administer and maintain enterprise database platforms such as Microsoft SQL Server, MySQL, PostgreSQL, Azure SQL, or equivalent systems, • Monitor database performance, availability, and operational health, • Perform database tuning, indexing optimization, and performance improvements, • Manage database backup, restoration, and disaster recovery processes, • Maintain database security controls including role-based access permissions, • Ensure data consistency, integrity, and reliability across enterprise systems Enterprise System Analysis & Process Automation • Function as a System Analyst supporting the Vice President of IT in the design and development of enterprise systems used across the organization, • Analyze departmental workflows and translate operational requirements into system and database solutions, • Support development of process automation initiatives that improve operational efficiency and reduce manual processes, • Participate in requirements gathering sessions with business units to identify data and system needs, • Assist in the design of enterprise data models and system architecture supporting agency-wide applications, • Document system requirements, workflows, and technical specifications Data Governance and Lifecycle Management • Manage the full lifecycle of organizational data including creation, storage, integration, usage, archival, retention, and secure disposal, • Implement and maintain enterprise data governance standards and documentation, • Ensure systems adhere to internal data management policies and regulatory retention requirements, • Maintain structured documentation for database schemas, reporting logic, and system data flows Clinical and Operational Application Data Support • Support enterprise and clinical applications that rely on structured databases and integrated data systems, • Provide technical assistance for data-related issues affecting system functionality, reporting, or integrations, • Assist with data migration activities during system upgrades or deployments, • Maintain application data schemas and support system configuration related to database functions In environments supporting Article 31 clinical programs, responsibilities may include: • Supporting electronic health record (EHR) systems and clinical data repositories, • Understanding database structures used for treatment documentation, encounter tracking, and operational reporting, • Ensuring system data structures support compliance and reporting requirements associated with behavioral health program operations Enterprise Data Architecture Support • Lead database design and management efforts supporting the operational needs of various departments within the agency, • Develop data structures and reporting frameworks that support program operations, compliance monitoring, and leadership reporting, • Assist the VP of IT in developing enterprise data architecture supporting agency-wide systems, • Ensure data standardization and interoperability across departmental systems System Integration and Data Interoperability • Support integrations between enterprise systems, clinical applications, and reporting platforms, • Monitor and maintain data synchronization processes across systems, • Assist in troubleshooting data exchange or integration issues between applications, • Support API integrations and data exchange mechanisms where applicable Project Support and System Implementation • Participate in the planning and implementation of data-related technology initiatives, • Provide database and data architecture support for system upgrades and new application deployments, • Coordinate with infrastructure teams, vendors, and internal departments during implementation activities, • Assist in developing technical documentation and system deployment plans Security, Compliance, and Audit Support • Support compliance with applicable data protection standards including Health Insurance Portability and Accountability Act where applicable, • Monitor database access logs and system audit trails, • Maintain appropriate access controls to protect sensitive organizational data, • Support internal reviews and external audits by providing validated system data and reporting outputs Reporting and Data Analysis Support • Develop SQL queries, stored procedures, and data extracts used for operational reporting, • Assist departments in generating reliable and structured reports, • Maintain data accuracy and reproducibility of reports used for internal oversight and regulatory review Operational Support and Incident Response • Provide Tier 2 and Tier 3 support for database or application data issues, • Investigate and resolve system data incidents, • Perform root cause analysis and implement corrective measures, • Maintain documentation for system configurations, data processes, and incident resolution Collaboration with IT Infrastructure Teams The Data Support Manager works closely with: • System Administrators – supporting server infrastructure hosting enterprise databases, • Network Administrators – ensuring stable connectivity and system availability, • IT Support Specialists – resolving user issues related to system data access and reporting, • Application Vendors and Developers – supporting system upgrades, integrations, and troubleshooting EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.