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  • Assistant Captain
    Assistant Captain
    5 days ago
    $19–$22 hourly
    Full-time
    Financial District, Manhattan

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate assistant manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • Sales Associate
    Sales Associate
    1 month ago
    $17–$18 hourly
    Full-time
    Manhattan, New York

    alchemy. is a New York–born lifestyle brand offering jewelry, apparel, candles, fragrance, and home décor – all designed to capture the spirit of the city and elevate everyday rituals. We are looking for enthusiastic and reliable Sales Associates to join our team at our new downtown Manhattan flagship store. Role & Responsibilities • Deliver an exceptional guest experience by greeting guests, sharing our brand story, and assisting with purchases., • Drive sales by confidently speaking to product categories and promotions (jewelry, apparel, fragrance, candles, and gifts)., • Encourage and process in-store shipping orders for customers who prefer delivery of purchases., • Maintain store standards, including merchandising, cleanliness, and restocking inventory., • Process sales quickly and accurately at the point of sale., • Support opening and closing duties, depending on shift., • Create and post daily content for social media, following the brand’s content calendar and highlighting new merchandise., • Previous retail or customer-facing experience preferred, but not required., • Ability to work early morning or evening shifts, and commit to weekend availability., • Strong communication skills and a warm, approachable demeanor., • Reliable, punctual, and comfortable working in a busy airport retail setting., • Interest in jewelry, fashion, fragrance, and lifestyle products is a plus. Compensation & Perks • Competitive hourly pay plus bonus opportunities. If you’re passionate about creating memorable customer experiences and want to be part of a dynamic, growing team, we’d love to meet you. About Us alchemy. is a woman-owned, NYC-born lifestyle brand offering jewelry, fragrance, apparel, and candles designed for the modern traveler. We bring a curated selection of small-batch and elevated essentials to an international audience. As an independent operator in a space traditionally dominated by large corporations, alchemy. represents the growing voice of local and emerging businesses in retail. Our founder is proud to be one of the few small-business owners operating in this environment, bringing authenticity, creativity, and a distinct New York spirit to travelers from around the world. We are looking for enthusiastic and reliable Sales Associates to join our team and help us deliver a standout experience in this unique setting.

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