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  • Medical Receptionist
    Medical Receptionist
    hace 12 horas
    $25–$26 por hora
    Jornada parcial
    Manhattan, New York

    Medical Receptionist About Us We are a specialized ketamine therapy clinic dedicated to providing safe, compassionate, and transformative care for individuals seeking relief from depression, anxiety, PTSD, and chronic mental health conditions. Our practice blends medical excellence with a calming, hospitality-centered patient experience. We pride ourselves on creating an environment where patients feel welcomed, supported, and respected throughout their healing journey. ​Ketamine Therapy Knowledge is a PLUS We are seeking a warm, professional, and highly organized Medical Receptionist who thrives in a patient-centered, mental health-focused setting and can serve as the welcoming face and steady presence of our clinic. Role Overview The Medical Receptionist plays a vital role in supporting both patient experience and clinic operations. This position requires exceptional multitasking skills, emotional intelligence, and attention to detail. As the first point of contact, you will set the tone for each patient’s visit—balancing medical front office responsibilities with hospitality-style service in a calm, discreet, and supportive environment. This role combines medical reception, insurance coordination, patient communication, and light hospitality support, making it ideal for someone who excels in healthcare administration while genuinely caring about patient comfort and well-being. Schedule Part-time position: • Greet, check in, and assist patients with warmth, professionalism, and discretion, • Create a calm, welcoming, and supportive front desk environment, • Provide light hospitality support (offering water, ensuring comfort, maintaining a serene reception space), • Answer phones, return messages, and respond to patient inquiries promptly and compassionately, • Schedule, confirm, and manage appointments efficiently, • Handle patient intake forms and maintain accurate electronic health records (EHR), • Collect co-pays and ensure patient billing information is accurate and complete, • Verify insurance eligibility, benefits, and prior authorizations, • Clearly communicate insurance coverage, payment expectations, and financial responsibilities to patients, • Collaborate with providers and staff to ensure smooth daily clinic operations, • Support internal clinic communications and occasional social media or outreach tasks as needed, • Previous experience as a medical receptionist or healthcare front desk professional, • Strong working knowledge of insurance verification, eligibility, and billing processes, • Excellent multitasking, organization, and time-management skills, • Professional, compassionate, and patient-focused demeanor, • Strong verbal and written communication skills, • Comfortable using scheduling software, EHR systems, phones, and standard office technology, • Experience in mental health, wellness, or ketamine therapy settings is a plus, • Familiarity with social media platforms (Instagram, Facebook) is a bonus, • Be part of a mission-driven clinic advancing mental health and ketamine therapy, • Work in a supportive, respectful, and collaborative team environment, • Gain experience in a growing and specialized area of healthcare, • Make a meaningful impact in patients’ healing journeys, • Enjoy a flexible, part-time schedule in a calm, patient-focused setting

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  • Front Desk Receptionist
    Front Desk Receptionist
    hace 1 mes
    Jornada completa
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    hace 2 meses
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Front Desk / Receptionist (Hospitality) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. This role is perfect for someone who genuinely enjoys talking to people, knows how to stay organized, and can handle multiple tasks with a calm and positive attitude. Responsibilities: • Welcoming guests and providing a warm, professional first impression, • Check-in and check-out procedures, • Communicating with guests in person, by phone, and via email, • Working with reservations and guest data, • Maintaining daily reports and basic documentation, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally Requirements: • Excellent communication skills and friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English required (additional languages are a must) 📍 Location: 125 Bowery 🕒 Schedule: Shift-based (7AM-3PM; 3PM-11PM) (Mn-Th; Th-Sun) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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