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Job Description Hotel Maintenance Technician (Line Engineer) Pay Rate : $20-$22/hr SUMMARY: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement of engineering service to both guests and associates. RESPONSIBILITIES: • Report to work on time and in full uniform., • Train and instruct other members of the staff through sharing of knowledge and skills., • Operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality., • Keep accurate completion and task records in the project files. Set an example of continuous self-development., • Plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment including lamps, air conditioners and cosmetic items., • Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. See that all tools used are returned to the shop and secured in proper storage area., • To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management., • Monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems., • Have a working knowledge of fire sprinkler and emergency power systems. Observe and analyze energy and utilities usage in the hotel and on the grounds., • Look for ways to conserve energy and report any ideas to the Engineering Management., • Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency., • To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies., • Be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others., • Continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found., • Read, log, track, and interpret readings from meters, gauges, and other measuring units., • Maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts., • Clean all engineering areas as directed by Engineering Management., • Work in a neat and efficient manner, keeping work areas clean and well organized., • Serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel at the discretion of Engineering Management or the hotel General Manager., • Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order., • Follow up on any items that may be on back order. Keep supervisor updated on assignments., • Provide training and technical advice to other engineers as needed or requested., • Maintains a working knowledge of all federal, state, and local laws, codes, and regulations., • Maintains a professional image at all times., • Maintains the hotel facility and related equipment in a safe and efficient manner., • Provides for a safe work environment by following all safety and security procedures and rules., • Reads, learns, understands, and refers to the Standard Operating Procedures., • Each associate will be required to follow the rules as found in the M&R Employee Handbook. Performs other duties as assigned by management, of which employee is capable of performing

Job Description Line Engineer-I Pay Rate: $21/hr SUMMARY: The Line Engineer I supports the day-to-day maintenance of the hotel by performing basic repairs and preventative maintenance tasks. This entry-level role provides foundational experience in facilities operations and focuses on supporting guest comfort and safety. Key Responsibilities • Assist with maintenance and repair of plumbing, electrical, HVAC, and guestroom systems under supervision., • Respond to routine service calls in a timely and guest-friendly manner., • Perform daily inspections and document findings for guest rooms, public areas, and equipment., • Complete light tasks including bulb replacement, minor drywall repair, touch-up painting, and filter changes., • Keep maintenance areas and equipment organized and clean., • Learn and follow company safety procedures including Lockout/Tagout and PPE usage., • Maintain detailed logs and records of maintenance activity., • Ensure tools and maintenance areas are safe, secure, and organized., • Maintain current knowledge of applicable federal, state, and local building codes and regulations., • Report to work on time and in full uniform, and uphold a professional appearance and conduct in all guest and team interactions., • Assist in troubleshooting maintenance issues and identifying root causes,, • Maintain accurate records of completed work, project updates, and equipment status in designated logs or software., • Clean, lubricate, and maintain tools and equipment; ensure proper storage after use., • Safeguard assigned tool pouch and equipment in accordance with engineering department standards., • Assist in monitoring facility systems and responding to malfunctions or emergencies in a timely, effective manner., • Respond to building emergencies and act quickly to protect guests, staff, and assets., • Restore systems to normal operations efficiently after disruptions or emergency incidents., • Comply with all departmental safety procedures and support an accident-free work environment., • Identify and immediately address any unsafe or hazardous conditions affecting guests or employees., • Log daily activities, work orders, and shift issues to support effective team communication., • Maintain cleanliness and organization in all engineering and maintenance work areas., • Communicate with engineering management regarding work status, required materials, and delayed tasks., • Reference and adhere to company Standard Operating Procedures (SOPs) as part of daily operations., • High school diploma or equivalent preferred., • 0-1 year of general maintenance or facilities experience preferred., • Basic mechanical aptitude and familiarity with tools., • Ability to lift 50 lbs, climb ladders, and perform physical work., • Willingness to learn and follow instructions., • Flexibility to work nights, weekends, or holidays as needed.

Job Description Hotel Maintenance Technician (Line Engineer) SUMMARY: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement of engineering service to both guests and associates. RESPONSIBILITIES: • Report to work on time and in full uniform., • Train and instruct other members of the staff through sharing of knowledge and skills., • Operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality., • Keep accurate completion and task records in the project files. Set an example of continuous self-development., • Plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment including lamps, air conditioners and cosmetic items., • Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. See that all tools used are returned to the shop and secured in proper storage area., • To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management., • Monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems., • Have a working knowledge of fire sprinkler and emergency power systems. Observe and analyze energy and utilities usage in the hotel and on the grounds., • Look for ways to conserve energy and report any ideas to the Engineering Management., • Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency., • To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies., • Be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others., • Continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found., • Read, log, track, and interpret readings from meters, gauges, and other measuring units., • Maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts., • Clean all engineering areas as directed by Engineering Management., • Work in a neat and efficient manner, keeping work areas clean and well organized., • Serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel at the discretion of Engineering Management or the hotel General Manager., • Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order., • Follow up on any items that may be on back order. Keep supervisor updated on assignments., • Provide training and technical advice to other engineers as needed or requested., • Maintains a working knowledge of all federal, state, and local laws, codes, and regulations., • Maintains a professional image at all times., • Maintains the hotel facility and related equipment in a safe and efficient manner., • Provides for a safe work environment by following all safety and security procedures and rules., • Reads, learns, understands, and refers to the Standard Operating Procedures., • Each associate will be required to follow the rules as found in the M&R Employee Handbook. Performs other duties as assigned by management, of which employee is capable of performing

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Purpose: The Engineering Apprentice program provides real world work experience related to HVAC, electrical, indoor air quality, and controls. The apprentice will assist in the general maintenance and painting in the building and completion of all maintenance requests. Essential Functions and Responsibilities: • Performs general repairs and maintenance work., • Provides assistance to senior engineers., • Responds to Meeting Room, Guest Room, Food & Beverage Outlet, Public Space, and Back of the house maintenance requests., • Reviews and completes daily complaint log., • Performs work as dispatched by HotSOS or other system., • Expedites light bulb replacement program., • Maintains and stocks supplies and tools in storerooms on floors., • Assists guests with any requests., • Communicates status of maintenance requests to supervisor/manager., • Cleans engineering shop., • Follows up all maintenance requests as directed by Chief Engineer or supervisor, • Communicates daily with Chief Engineer or supervisor on status of maintenance/repair assignments., • Ensures that the hotel's building systems are operating safely, economically and efficiently., • Follows proper hotel standards while engaging in repairs in occupied guest rooms or guest areas., • Assists the Chief Engineer in ensuring that all hotel systems meet the standards established by local, state and federal regulating agencies., • Informs Chief Engineer of any repair problems that may arise during their shift., • Has basic knowledge of hotel's plumbing, heating/boiler, electrical, refrigeration, air conditioning, fire safety, sprinkler, lighting and communication systems., • Assists Chief Engineer in floor/room inspections., • Helps monitor energy consumption and waste., • Maintains equipment and supplies., • Use tools safely and correctly., • Check clipboard and daily assignment sheet for job assignments., • Completely familiar with Hotel Emergency procedures and able to respond quickly and accurately during an actual emergency, to notify all appropriate personnel., • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance., • Is polite, friendly, and helpful to the guests, management, and fellow employees., • Attends all appropriate hotel meetings and training sessions., • Maintains cleanliness and excellent condition of equipment, and work area., • Executes emergency procedures in accordance with hotel standards., • Complies with safety regulations and procedures., • Complies with hotel policies and rules., • Recycles whenever possible., • Remains current with hotel information and changes., • Complies with hotel uniform and grooming standards., • A minimum of 5 classes not limited too but may include HVAC, Electrical, Indoor Air Quality, Controls. Must be a member of Local 399, • Must be knowledgeable in Grout, • Courses in engineering/maintenance preferred., • Must have English skills (read, write and speak)., • Familiarity with basic tools and equipment, electrical, a/c pumps required., • This position requires bending, lifting and stooping. Must be able to lift up to 75 pounds. Must be flexible to work any shift, including weekends and holidays.

Job Description JOB TITLE: Chief Engineer REPORTS TO: General Manager SUPERVISES DIRECTLY: Maintenance Associates Purpose for the Position: To maintain and supervise the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel., • Monitors electric, gas, oil and water consumption on a prescribed basis., • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates: hiring, terminations, performance evaluations and development., • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Trains center staff in emergency procedures., • Aids and instructs craftsmen in scheduling work, ordering material and completing assignments by a specified date., • Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work., • Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts., • Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment., • Performs inventory and purchasing duties as required., • Develops department budget., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Acts as Administrator on Duty as required., • Conducts monthly department meetings., • Attends weekly staff meetings., • Understand the technologies required in the work you are directly., • Plan and direct the work of others, either directly or through lower level supervisors., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others., • Work with different kinds of people. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description Area Chief Engineer at Hilton Garden Inn & Hotel Alameda SUMMARY: Area Chief Engineer is the senior technical resource for engineering operations, responsible for advanced repairs, mentoring staff, managing vendors, and ensuring property-wide safety and compliance at the assigned hotels. Key Responsibilities • Lead diagnosis and repair of complex HVAC, plumbing, electrical, and building control systems., • Manage work orders and delegate assignments to Line Engineer I, II and Supervisor., • Serve as Engineer-on-Duty and lead rounds, inspections, and shift reporting., • Coordinate with outside contractors and vendors on large projects or specialized repairs., • Maintain current knowledge of applicable federal, state, and local building codes and regulations., • Use preventive maintenance systems and software to track asset condition and repair schedules according to Brand and M&R Standards., • Oversee maintenance inventory and order supplies as needed., • Report to work on time and in full uniform, and uphold a professional appearance and conduct in all guest and team interactions., • Train and mentor fellow team members by sharing technical knowledge and hands-on skills., • Independently troubleshoot maintenance issues, identify root causes, and implement high-quality repair solutions., • Maintain accurate records of completed work, project updates, and equipment status in designated logs or software., • Clean, lubricate, and maintain tools and equipment; ensure proper storage after use., • Safeguard assigned tool pouch and equipment in accordance with engineering department standards., • Monitor facility systems and respond to malfunctions or emergencies in a timely, effective manner., • Maintain operational knowledge of fire sprinkler and emergency power systems; support safety and emergency protocols., • Identify opportunities for energy savings and submit recommendations to management., • Respond to building emergencies and act quickly to protect guests, staff, and assets., • Restore systems to normal operations efficiently after disruptions or emergency incidents., • Comply with all departmental safety procedures and support an accident-free work environment., • Identify and immediately address any unsafe or hazardous conditions affecting guests or employees., • Record and interpret meter readings, pressure gauges, and monitoring systems as assigned., • Log daily activities, work orders, and shift issues to support effective team communication., • Maintain cleanliness and organization in all engineering and maintenance work areas., • Delegate additional assignments to engineering team to maintain property operations at highest level., • Communicate with engineering team regarding work status, required materials, and delayed tasks., • Follow up on back-ordered parts or supplies to ensure timely project completion., • Reference and ensure entire engineering team adhere to company Standard Operating Procedures (SOPs) as part of daily operations., • High school diploma or GED required;, • HVAC and EPA certification required with Electrical or plumbing trades a plus, • 4–6 years of hands-on facilities maintenance experience, including at least 3 years in a supervisory or lead technician capacity., • Universal EPA (CFC) certification required; other trade certifications preferred., • Strong knowledge of MEP systems, building automation, and guest service standards., • Able to lift 50 lbs, operate lifts, and work at heights up to 50 feet., • Strong leadership, documentation, and troubleshooting abilities.

Job DescriptionA bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The Impact You'll HaveAs Maintenance Manager, you are responsible for driving the overall execution of the engineering and maintenance excellence of your Placemakr property, including proactive and effective maintenance, and the experience of everyone onsite – employees, residents, guests, third-party partners, and building ownership/management. This position will be supported by the Area Chief Engineer and General Manager to which this position reports to. This Maintenance Manager is a hands-on position that will focus on the building equipment (HVAC, Plumbing, Electrical and Elevators), building security and safety, building inspections, preventative maintenance, turnover planning and execution, managing technician's workload and unit work orders, manage vendor contracts for unit turnovers. This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational. This position is located in New York, New York. The compensation for this role is $30.75 - 32.75 per hour. What you'll do • Focus on building equipment (HVAC, Plumbing, Electrical), • Life safety and building security, • Manage technicians and workload, • Manage vendor contacts for turns (flooring/paint/etc), • Elevators, • Building inspections, • Building preventative maintenance, • Turnover planning and execution, • Unit work orders, • Supply ordering in accordance with budget and need, • Exterminating services, • Unit front door Locks (Programing and troubleshooting), • Provide back-up support to Maintenance Tech team members for escalated maintenance/safety issues, • Participate in maintenance duties in the field as called for based on business needs, • Additional duties and responsibilities, as assigned Daily responsibilities, • Proactively completing property walks of both properties ensuring readings are being taken of systems and issues., • Working on PM schedules for above systems, • Manage the move in/out board notification, • Proactively completing vacant unit walks, • Managing storage and supply closets Reporting responsibilities, • Monthly update on building inspections, • Supply ordering, • Outstanding projects and tasks Weekly/monthly cycles, • Unit PM’s, • Hallway Painting, • Appliance repair tracker, • Monthly/Weekly PM sheets, • Safety walks What it takes, • CFC Universal certification required, • Engineering/HVAC License not needed but preferred, • You have experience with building engineering strategy and structure, as well as preventative maintenance plans, and understand how to use them to drive occupancy, minimize vacancy loss, and help build NOI., • You have successfully cultivated, managed, and owned high-level relationships onsite and leveraged them to address competing priorities; including managing resident communications and de-escalating situations., • You have a strong history of driving team performance and making effective decisions in order to beat budget while maintaining exceptional service levels and asset health and functionality., • You can demonstrate a consistent track record of being a clear communicator, big picture and forward thinker, an effective risk manager, and having great knowledge utilization in helping to cultivate positive resident experiences, culture building, and strong controllable expense skills., • You are a skilled and hands-on leader who supports your team and takes an active role in growing and developing them., • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right., • Maintenance Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Maintenance Managers and an exceptional guest experience., • CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)Our benefits & perks*, • Competitive salary, • Generous monthly performance bonus program, • Company stock options, • 401k + 4% employer matching program, • Medical, Vision & Dental Insurance plan options, • Flexible Spending Account & Health Savings Account options, • 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!, • PTO increases to 25 days per year after 2.5 years of employment, • Up to 8 floating holidays per year so you can celebrate what matters most to you!, • Monthly cell phone reimbursement and health & wellness stipend, • Management Training Program, • Paid Parental Leave, • Paid Life Insurance, • ZayZoon as an option to access your paycheck before your payday

Job Description Assistant Chief Engineer Reports to: Chief Engineer / Director of Engineering Department: Engineering & Maintenance Classification: Exempt / Full-time POSITION SUMMARY The Assistant Chief Engineer is responsible for supporting the overall operation and maintenance of the hotel’s physical plant, including guest rooms, public areas, back-of-house, and grounds. This position assists the Chief Engineer in supervising the engineering team, managing preventive maintenance programs, coordinating repairs, and ensuring that all systems — including HVAC, electrical, plumbing, mechanical, and life safety — operate efficiently, safely, and in compliance with all local regulations. The ideal candidate is a hands-on leader with strong technical knowledge, problem-solving skills, and the ability to manage multiple priorities in a fast-paced luxury environment. MAIN DUTIES & RESPONSIBILITIES • Support the Chief Engineer in the daily management of all engineering and maintenance operations throughout the property, restaurant, and grounds., • Supervise and guide maintenance engineers and technicians; assist in scheduling, training, and performance evaluations., • Oversee the completion of Preventive Maintenance programs on guest rooms, mechanical equipment, and public areas., • Conduct regular walkthroughs of the property, updating logs, identifying issues, and initiating timely corrective actions., • Ensure proper operation, maintenance, and repair of HVAC systems, boilers, chillers, air handling units, water pumps, and exhaust fans., • Maintain and troubleshoot building systems including electrical panels, lighting, plumbing, refrigeration, kitchen equipment, locks, and communication systems., • Maintain accurate records of maintenance work, inspections, and fire safety compliance logs in accordance with FDNY and NYC requirements., • Support the Chief Engineer in coordinating with contractors and vendors for special projects, repairs, and capital improvements., • Assist in maintaining the hotel’s energy conservation and sustainability programs., • Ensure adherence to all safety, security, and operational standards, including OSHA and FDNY compliance., • Minimum 5+ years of maintenance engineering experience in an upscale or luxury hotel environment., • Strong knowledge of HVAC/R, electrical, plumbing, carpentry, and mechanical systems., • Computer literacy and working knowledge of Building Management Systems (BMS) such as Automated Logic., • Experience with HOTSOS or other maintenance management software preferred., • Excellent communication and leadership skills with the ability to prioritize multiple projects under pressure., • Proficiency in written and spoken English., • Certifications or training in any of the following areas preferred:, • FDNY Certificates of Fitness:, • F-58 (Fire Safety Director), • S-12 (Citywide Sprinkler), • S-13 (Citywide Standpipe), • P-98 (Fuel Piping), • P-99 (Low Pressure Boiler), • EPA / HVAC / OSHA certifications beneficial., • Paid vacation, sick, and personal days, • Comprehensive health, dental, vision, and life insurance plans, • Commuter benefits, • Complimentary employee meals while on duty, • In-house uniform cleaning services, • Holiday staff events and appreciation programs, • Departmental and company-wide incentive opportunities

Job DescriptionWe are Glassbox, and we are looking for a CX Engineer to join our global team.Our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit.Will you join us on this journey? What You Will Do? Premium Customer Engagement • Act as a designated technical expert for a portfolio of Premium customers., • Proactively engage in technical health checks, case reviews, and solution consultations., • Analyze and resolve complex issues in web and mobile applications, covering both frontend and backend layers., • Use advanced web analysis tools (e.g., Chrome DevTools, Fiddler, Postman, Wireshark) to dissect HTTP/HTTPS traffic, browser behaviors, APIs, and session replay logs., • Maintain detailed internal documentation and contribute to the Support Knowledge Base with deep-dive articles and troubleshooting guides., • Serve as the interface to R&D and DevOps for complex issues requiring product-level fixes., • Stay ahead of product releases, security updates, and industry best practices across web, mobile, and cloud platforms., • Suggest product or support process enhancements based on recurring issues or customer feedback. What You Will Need Must-Have • 3+ years of technical support experience in SaaS, web applications, or client-server environments, • Strong experience in troubleshooting on Windows and Linux, • Deep understanding of HTTP, HTML, cookies, JavaScript, REST APIs, JSON, • Skilled in using logs, APM tools, and browser/network analysis tools, • Excellent written and verbal communication in English, with experience supporting enterprise-level customers, • Familiarity with AWS environments, including EC2, CloudWatch, and basic networking, • Experience with mobile app platforms (iOS/Android), React Native, or similar frameworks, • Exposure to tag managers, CDNs, and session replay tools, • Prior experience in B2B enterprise support, Technical Account Management (TAM), or Professional Services roles, • Proven experience providing dedicated support to Premium or strategic clients, including regular engagement (e.g., weekly calls, QBRs) and high-touch service

Job DescriptionDescription: Department: Engineering Reports To: General Manager / Chief Engineer Status: Non-Exempt Job Summary The Preventative Maintenance Engineer is responsible for ensuring that all hotel systems, equipment, and guest rooms are maintained in excellent working order through proactive and scheduled maintenance. This position plays a key role in minimizing downtime, improving guest satisfaction, and maintaining compliance with brand and safety standards. The Preventative Maintenance Engineer will execute daily, weekly, and monthly maintenance programs, complete room and system inspections, and document all findings and repairs. The role also includes responding to guest maintenance requests, assisting with minor repairs, and supporting the Chief Engineer in maintaining the overall facility in top operational condition. Qualification Standards Education & Experience • High school diploma or equivalent required., • Minimum 2 years of general maintenance or engineering experience; hotel experience strongly preferred., • Trade license or certification (HVAC, electrical, plumbing, or carpentry) preferred., • Valid driver’s license required with acceptable driving record. Physical Requirements • Long hours may be required., • Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly., • Ability to stand, walk, climb, kneel, and work in tight spaces throughout the shift. Mental Requirements • Must be detail-oriented, organized, and able to follow preventative maintenance schedules precisely., • Must be effective in problem-solving, anticipating and preventing issues before they impact the guest experience., • Must remain calm and professional under pressure., • Strong communication and documentation skills required.Requirements: Duties & Responsibilities Essential Functions • Conduct scheduled preventative maintenance for guest rooms, public spaces, and building systems in accordance with Avion Hospitality and Hyatt Place standards., • Inspect and maintain HVAC, electrical, plumbing, laundry, kitchen, and pool equipment to ensure proper operation., • Complete assigned PM checklists for guestrooms, including minor repairs such as caulking, touch-up paint, fixture adjustments, furniture maintenance, and appliance testing., • Maintain accurate maintenance logs, inspection records, and work order documentation., • Identify and report potential safety hazards or maintenance deficiencies; assist in correcting issues promptly., • Respond to guest service requests and work orders quickly and courteously to minimize inconvenience., • Monitor and record chemical levels and operational status of pool and spa to ensure compliance with health codes., • Assist in maintaining compliance with fire safety, energy conservation, and OSHA standards., • Participate in hotel safety meetings and training sessions as required., • Ensure all work is performed safely, efficiently, and to brand quality standards. Additional Responsibilities • Support property inspections and quality assurance audits., • Assist with snow removal, landscaping, and exterior maintenance as needed., • Maintain tool inventory and ensure proper use of equipment., • Proactive Problem Solving: Anticipates maintenance needs before breakdowns occur., • Guest Focus: Ensures all work supports the comfort, safety, and satisfaction of hotel guests., • Reliability: Consistently follows schedules, checklists, and reporting procedures.

Job Description Director of Housekeeping Pay Rate: $70K-$80K/year Location: SpringHill Suites Manhattan TimesSquare 223 W 46th St.New York, NY 10036 SUMMARY: Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors. RESPONSIBILITIES: • Maintains room quality based on hotel and Franchise objectives., • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department., • Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections. Develops and maintains a deep cleaning schedule., • Inspects or delegates inspections of all guest rooms cleaned by room attendants., • Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained., • Ensures final inspection of al housekeeping-related work., • Initiates new procedures to increases efficiency of labor and safe chemical and equipment use., • Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity. Reviews guest comment cards and complaint letters and takes action., • Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports., • Ensures compliance with key control procedures as they relate to the Housekeeping department. Ensures that any and all storage areas are kept secure at all times., • Maintains first aid kit supplies for use by employees within the Housekeeping department., • Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program., • Ensures all housekeeping and laundry equipment is maintained in working order., • Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms. Enforces standard procedures for the acceptance, security, and return of guest lost and found items., • Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan., • Performs housekeeping, laundry, and/or house person functions whenever necessary. Completes MOD responsibilities as required., • Communicates and ensures follow-through on guest requests and/or complaints., • Completes daily housekeeping paperwork in a timely manner., • Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department., • Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel., • Communicates the discrepancies in room status, and ensures that corrective action is taken., • Complies and reports accurate room status to Front Desk. Reports immediately any and all unusual activity, behavior, and appearances to the General Manager., • Assists Management with any and all internal investigations. Assures complete communication within departments for all staff members. Conducts regular Housekeeping department meetings., • Provides modified work duty for all employees recovering from work related injuries., • Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost- control., • Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price., • Maintains working relationship with vendors and supplies to ensure effective quality products and service., • Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items., • Report all accidents and incidents to management immediately. Responsible for the overall directions, coordination, and evaluation of this unit., • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws., • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Proven experience as a Housekeeping Manager, Executive Housekeeper, Director of Housekeeping or similar role preferably within Marriott brand., • Strong leadership and team management skills., • Excellent organizational and multitasking abilities., • Knowledge of housekeeping operations, cleaning products, and health & safety standards., • Outstanding communication and interpersonal skills., • Ability to work flexible hours, including weekends and holidays., • Proficiency in hotel management software (FOSSE) is a preferred., • High school diploma or equivalent; additional certification in hospitality or management is desirable.

Job DescriptionHotel Engineer Now is your opportunity to become part of an extraordinary team. You bring your passion and hospitable personality and we’ll bring the good vibes. We are seeking an engaged and experienced General Mechanic (Hotel Engineer) to join our Engineering Team in providing exceptional customer service and exceptional experiences to our guests Responsibilities include, but are not limited to: * Ability to build ensure professional and informative interactions with all guests and staff members alike * Precisely and effectively complete all allocated work orders every day or report inadequate orders to the Director for rescheduling * Comply with Hotel processes to effectively perform all maintenance, installation, or repair as needed * Experienced with Painting, Spackle, Light plumbing and electrical * Ability to use ladders of different styles; complete work at elevated areas * Complete tasks on/around rooftop areas, chillers, water towers, etc. * Strong working knowledge of hand and power tools * Working in tight spaces * Ensure all hotel equipment is maintained and repaired as needed for full functionality * Follow the most recent state and government legislative codes, laws, and prerequisites * Identifying issues, creating or providing solutions, take actions to ensure that guest- related issues are resolved promptly once received, and provide the best possible outcome for guest satisfaction * Ensure daily before shift ends to fill out engineering reports to record all that was completed on your shift or pass-on information for the next shift * Ensuring all job requests from all areas of the hotel are responded to in a timely and effective manner. * Collaborate with different departments like carpenter, electricians, overnight engineers, painter’s, outsourced contractors in finalizing, changing, altering, remodeling, fixing any area of the Hotel * Follow all safety guidelines of a fire safety director in the case of an emergencies * Ensure FSD logbooks are always up to date with current activities of the hotel * In case of emergencies, communicate with the fire department and monitor fire command station * Make announcements to the building in case of false alarms, tests or real emergencies as a FSD * Ensure boiler cleaning logs are always up to date and cleaned as necessary according to boiler guidelines * Precisely record equipment readings, meter readings and keep up exact logs in a clear and legible way * Ensure that guest room preventative maintenance is done according to procedures set forth by the Chief engineer whether weekly, monthly, or quarterly * Ensure guest room and public area filters are changed frequently as instructed by the Director Job Requirements * Previous hotel engineering experience preferred * At least 2 years of Hotel Engineering experience, preferably in a New York City Hotel * Strong working knowledge mechanical systems, painting/spackling light plumbing and light electrical * Great communication skills, professional demeanor and appearance * Ability to prioritize work, meet deadlines, and concentrate on detail in a fast-paced work environment * Must be able to follow basic safety procedures and precautions due to physical risks * Demonstrates interpersonal and communication skills, both written and verbal * Able to work in a team environment and welcome feedback and direction * Capable of standing for prolonged periods of time * Ability to frequently reach, bend, stoop, climb up and down stairs, walk, and carry multiple objects * Flexible schedule to include day shift, night shift, weekends and holidays Preferred Qualifications * Local candidates only * U.S. Citizenship/Work Authorization required * 2-3 years of experience as an engineer working in the service industry * FSD Certification a plus * Verbal and Written communication skills * Be able to speak, write and understand the primary language of the workplace * Ability to lift, push or pull 50 pounds * Proficiency in MS Office and possess basic computer skills * Be able to work Flexible shift if needed Education: * High school or equivalent (Required) * 2 Year/ 4 Year Degree from an accredited College/University (Preferred) License/Certification: * Relevant Advanced trainings and certifications preferred * FSD certification Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.