Trabajos hotel operations manager en Hoboken, New Jersey - Page 3Crear alertas

Job Description Overview Opportunity: Complex General Manager With anticipated growth in the New York City region, HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager, you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Regional Director of Operations – Vice President of Operations Your Focus Leadership • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals., • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance., • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Summary: The Floor Manager oversees all food and beverage operations across multiple outlets within The Grayson Hotel, ensuring seamless service, profitability, and brand consistency. This role is responsible for leading management teams, driving operational excellence, managing budgets and labor, and maintaining high standards of guest experience across restaurant, bar, and rooftop venues. The position also focuses on team development, enforcing company policies, optimizing performance, and fostering a positive, service-driven culture aligned with luxury hospitality standards. The ideal candidate must be comfortable working in a multi-unit establishment and working nights. The ideal candidate will need to ensure efficient workflow, staff management, and adherence to Company policies and local, state, and federal labor regulations. Responsibilities: • Oversee multiple restaurant operations daily, including opening and closing procedures., • Ensure compliance with health and safety regulations and food quality standards., • Recruit, train, and manage restaurant staff across all units on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service., • Implement, enforce, and ensure compliance with Company standards, policies, and procedures., • Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction., • Monitor and assess employee performance by providing consistent coaching, performance reviews, and addressing any employee concerns., • Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs., • Collaborate with Heart-of-House management and other departments to optimize workflow and resolve cross-functional challenges., • Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock., • Monitor and manage budgetary goals, controlling costs without compromising quality., • Handle guest inquiries and complaints with a focus on satisfaction and recovery of service., • 2+ years in a managerial role in a restaurant setting, multi-unit preferred., • Knowledge of POS (Toast or similar), • Timekeeping and Scheduling (Hot Schedules or similar), • Knowledge of food safety and health regulations, • Customer-centric, • Ability to effectively handle employee relations., • Acute business & financial acumen, • Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc. It is the Company’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.

Job Description Summary: The main purpose of the Operations Manager is to ensure smooth operations across departments and maximize occupancy and revenue potential. To be responsible for directing, coordinating, and monitoring the overall occupancy and room assignment operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager. Will be in charge of leading, teaching, and training both the front office and housekeeping teams. HOTEL VALUES: This description of responsibilities is intended solely to provide basic guidance and outline a minimum standard of performance. The hotel values an LOU attitude, where an employee is encouraged to Lead, take Ownership, and handle situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. Essential Functions: • Assist within the Rooms Division with managing the Front Office and Housekeeping operations., • Provide a strong lobby presence to assist front desk agents and guests., • Provide coverage for all aspects of Front Office and Housekeeping shift work as needed., • Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue., • Understands brand standards and operational requirements for performance across each discipline., • Coordinates labor scheduling and leads shifts across all disciplines, depending on property needs., • Directs and works with Team members to carry out guest arrival and departure procedures., • Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards)., • Handle guests' special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc., during shift., • Manage team members' attendance calendars and time edits, and conduct a call-around for shifts as needed., • Coach, train, and counsel hourly Team members and administer discipline as needed., • Perform some Night Audit functions, be able to review all Night Audit-related procedures, and be able to produce Night Audit reports., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel-required meetings and training., • Any other duties as assigned by the General Manager., • Regular attendance in accordance with the standards established from time to time is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required., • Must have 1-2 years of leadership experience in a hotel ( front office or Housekeeping preferred)., • Previous experience in a similar position is required, • Requires a minimum of 1 year of supervisory experience, • The position requires a varied work schedule that may include evenings, nights, and weekends, • Computer skills required, including Word and Excel, • Clear, concise, written, and verbal communication skills, • Strong organizational skills, • While performing the duties of this job, the employee is regularly required to talk or hear, • The employee is frequently required to stand, • The employee is occasionally required to walk, • The employee must occasionally lift and/or move up to 25 pounds, • For applicants working in NYC, the anticipated compensation for the position is $70,000k annualy. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job and the required industry, education, etc.

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. We are seeking a General Manager of Performance. The General Manager of Performance is the caretaker of every guest's golf journey. The General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, demonstrates proficiency with our golf simulators and other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all golf operations at the location. The General Manager of Performance reports directly to the National Director of Golf. Responsibilities include the following: • Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of Performance, • Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets, • Liaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goals, • Set and manage above-and-beyond service standards for all golf staff, • Actively evaluate golf staff performance to ensure day-to-day business needs are met, • Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement., • Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns, • Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained, • Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up-to-date, • Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings., • Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses., • Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager, Social and other corporate representatives, • Provide excellent account services throughout the membership process from onboarding to termination, • Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed, • Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness, • Passion for the game of golf, • 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred, • Strong leadership ability and willingness to lead by example, • Exemplary communication, time management and organization skills, • Social and interpersonal skills required to cultivate meaningful relationships with our Guests, • Familiarity with swing analysis technology and launch monitor technology, • Upbeat energy and enthusiasm and a positive attitude, • Ability to cultivate resolutions quickly and manage customer expectations, • Ability to work in a fast paced environment, • Availability to be present in the space at high value times, • Health, Dental, and Vision insurance*, • Long and Short-Term Disability*, • Accident and Critical Illness Insurance*, • 401(k)* Pay: $75k-90k salary based on experience, Bonus Eligible (total compensation $110,000 +) Additionally, wages for teaching lessons/clubfitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue. Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job Description Service Director Responsible To: General Manager The Place: Nestled in the heart of SoHo at The Mercer, Sartiano’s combines Italian heritage and fare with a modern fine dining experience. Sartiano’s was created by prominent lifestyle architect, Scott Sartiano, with culinary direction from three-time James Beard award winner Chef Alfred Portale. The Cuisine: Alfred Portale will lead the culinary direction as the Chef managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano’s establishes itself as an authentic Italian restaurant. The Executive Chef: Chef Chris Lewnes, a Brooklyn-born Italian American, grew up surrounded by the flavors and aromas of Italian American cuisine in central New Jersey. After attending Rutgers University and earning a degree in journalism, Chris decided to embrace his love for cooking and pursue a career in the culinary arts. As fate would have it, Chris was approached by Chef Alfred Portale with the exact opportunity he had been waiting for: the position of Executive Chef at Scott Sartiano's namesake restaurant, Sartiano’s in The Mercer Hotel. Chris is excited to work alongside Chef Portale, a pioneer of New American cuisine, in a legendary location, and finally get the chance to share his love for Italian American cuisine in New York. The Role: The Service Director is a key leadership position responsible for ensuring exceptional guest experiences, overseeing front-of-house operations and maintaining the highest standards of service. The ideal candidate will possess strong leadership skills, staff development strategies through training and an unwavering commitment to hospitality excellence. The Responsibilities: 1. Guest Experience • Ensure all guests receive an elevated, memorable dining experience., • Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels., • Cultivate a welcoming and luxurious atmosphere in alignment with the restaurant's brand and standards. 2. Team Leadership and Development • Recruit and train front-of-house staff, predominantly servers., • Conduct regular training sessions to uphold service standards and enhance team performance. 3. Operational Excellence: • Oversee daily service operations to ensure seamless execution, including table management, server scheduling and shift supervision., • Collaborate with the kitchen and bar teams to synchronize service flow and optimize guest satisfaction., • Monitor and maintain the cleanliness, ambiance, and readiness of the dining area. 5. Standards and Compliance: • Ensure compliance with all health, safety, and licensing regulations., • Maintain the integrity of the restaurant's brand by enforcing fine dining service standards., • Stay updated on industry trends and implement best practices to continually elevate the guest experience. Qualifications & Disposition: -Minimum 2 years experience in a related position -Strong knowledge of NYS sanitation regulations and food handling -NYC Food Handler Card strongly preferred -Individual must possess a good work history and stability -Proficient in all aspects of wine and spirits service with great attention to detail -Strong knowledge of food and beverage -Working knowledge of wine and confident speaking on selections -Ability to inspire staff to achieve their potential through structured training and floor presence -Flexible in scheduling and able to work extended hours to meet business demands -Strong financial acumen and strategic planning

Job Description The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property including, but not limited to hotel rooms, membership, wellness & gym and all F&B operations. A General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. A successful General Manager will collaboratively partner with the Executive Chef, Regional Business Leaders and COO to develop strategic business objectives and goals that result in optimizing the business's performance and profitability. Main Duties • Influential leader and strategic business partner to internal and external stakeholders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation, • Responsible for assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promoting exceptional experience(s) for member, guest, staff., • Adhere to Soho House & Co company policies for site safety, food safety, allergy procedure and creating an overall safe, clean and inviting space for members & guests, and following local, government and regional compliance and abiding by legal standards, • Collaborative partner to all leading Support Office business functions for guidance, optimising brand improvement, and day to day operational support., • Focus on building and leading a team that efficiently drives sales and staff/member retention through F&B/Operations, Marketing, PR, Social, Events & Programming, Housekeeping and Facilities, • Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any "big moment" such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff, • Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience, • Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance, • Oversee complete wage control and management, • Maintain brand guidelines, and build and reaffirm Soho House values with the team and members., • At least 7+ years managing high-volume Food and Beverage (F&B) or multi-unit operations, • Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention, Labor laws and emergency procedures to ensure the safety of all staff and guests, • Ability to supervise, train and motivate all levels of employees, • Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning, • Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys, • Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink., • Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry, or lift at least 40 pounds., • Must be able to work in front of a computer screen for up to 5 hours per day. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$180,000—$200,000 USD

Job Description About the Role As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions. Essential Functions Guest Experience • Champion a service-first culture that ensures every guest has a meaningful and memorable experience., • Resolve complex guest issues and complaints with professionalism, urgency, and empathy., • Foster a proactive hospitality culture by staying present and visible during key operating hours., • Lead the execution of daily operations, ensuring adherence to Trailborn brand standards., • Oversee the development/management of operating budgets, labor controls, and department expenses., • Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities., • Build, lead, and inspire a high-performing team aligned with Trailborn’s Values., • Set performance goals, conduct evaluations, and ensure ongoing training and development., • Act as the primary liaison between the property and corporate leadership., • Participate in business reviews, revenue strategy sessions, and property performance reporting., • Drive local partnerships and community engagement opportunities aligned with the Trailborn brand. Qualifications • 5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel., • Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred., • Proven ability to lead large, diverse teams and manage complex operations., • Financial acumen with experience in budgeting, forecasting, and P&L accountability., • Strong problem-solving skills and a proactive, solution-oriented mindset., • Excellent interpersonal, communication, and organizational skills.

Job Description Operations Duty Manager Crosby Street Hotel – New York, NY About Crosby Street Hotel Located in the heart of SoHo, Crosby Street Hotel is an award-winning luxury property known for its bold design, vibrant interiors, and highly personalized service. As part of Firmdale Hotels, Crosby Street blends creativity, individuality, and exceptional hospitality to create a truly distinctive guest experience. With a strong focus on people, culture, and attention to detail, Firmdale is recognized as one of the most inspiring and unique hospitality groups, with properties in both New York City and London. Position Overview The Operations Duty Manager is a key rooms-focused leadership role, reporting directly to the General Manager and Assistant General Manager. Acting as the most senior manager on duty during assigned shifts, this individual serves as the face of hotel leadership—ensuring seamless daily operations while delivering exceptional guest experiences. This highly visible, hands-on role requires strong leadership, sound judgment, and the ability to respond quickly and effectively to guest and operational needs across all departments. Key Responsibilities Guest Experience & VIP Relations • Serve as the primary point of contact for guest concerns, special requests, and service recovery during shifts, • Personally welcome and manage VIP guests, ensuring a bespoke and memorable stay, • Deliver warm, personalized service in line with Firmdale Hotels’ standards, • Act as the most responsive manager on duty, supporting all departments as needed, • Oversee daily hotel operations to ensure service excellence and brand consistency, • Conduct regular floor presence, walkthroughs, and service quality checks, • Collaborate closely with Front Office, Housekeeping, and other departments to maintain seamless operations, • Ensure the safety and security of guests, employees, and the property at all times, • Conduct routine health and safety inspections and ensure compliance with all standards, • Manage incidents and emergencies with professionalism and clear documentation, • Lead by example, fostering a positive, collaborative, and service-driven culture, • Support and coach team members and department leaders in real time, • Reinforce service standards and drive accountability across all departments Qualifications & Experience Required: • Previous experience as a Duty Manager or Department Head in a luxury or 5-star hotel, • Strong leadership and interpersonal skills with a guest-centric approach, • Excellent communication and problem-solving abilities, • High attention to detail and commitment to service excellence, • Experience with Opera PMS and Micros POS, • Food Safety Certification and/or CPR/AED certification Schedule & Compensation • Full-time position with a flexible schedule based on operational needs, • Includes evenings, weekends, and overnight shifts on a rotating basis, • Salary: $90,000 – $95,000 annually Benefits • Medical, dental, vision, and life insurance, • Paid time off (vacation, sick, and personal days), • Transit benefits and NY Secure Choice enrollment from Day One, • Complimentary uniform dry cleaning, • Staff meals during shifts, • Career growth and development opportunities, including annual education reimbursement, • Employee events and recognition programs Why Join Firmdale Hotels? With three hotels in New York City and eight in London, Firmdale Hotels offers a dynamic and inspiring workplace where individuality is celebrated. Founded by Tim and Kit Kemp, the philosophy is simple: “Hotels should be living things, not stuffy institutions.” If you are passionate about hospitality, thrive in a hands-on leadership role, and are driven to create exceptional guest experiences, we invite you to apply and Love What You Do.

Job Description [Job Summary] The Office Operations Manager will oversee day-to-day office operations, executive support, cafeteria management, vendor oversight, and company-wide event planning. This role plays a critical leadership function within the General Affairs department, ensuring operational excellence, cost efficiency, and a professional, brand-aligned workplace environment. [Job Description] General Affairs & Office Operations • Support the Sr. Director of General Affairs with communication, reporting, and initiative follow-through, • Optimize departmental workflow and implement process improvements, • Lead administrative functions including CEO-directed errands and executive support, • Supervise and mentor a small operations team (3?4 members), including KPI tracking and performance management, • Manage departmental budgets, monitor expenses,and develop cost-saving initiatives, • Track and report budget spending status periodically to Sr. Director, • Manage office supplies, asset control, purchasing, and inventory, • Maintain vendor relationships, review contracts, and oversee service invoices, • Coordinate business travel arrangements for employees and executives, • Oversee cafeteria operations including meal planning, menu updates, vendor coordination, food inventory, and health/safety compliance Event Planning & Hospitality • Plan and execute internal and external corporate events, • Organize employee engagement programs and seasonal events (holiday parties, themed celebrations, wellness programs), • Manage executive meetings and company-wide gatherings, • Coordinate venue booking, decor, catering, and logistics within budget, • Oversee VIP hospitality for corporate guests, executives, and CEO-directed events (including personal/family-related events as needed) Requirements [Qualifications] • Bachelor’s degree in Business Administration, Hospitality, Interior Design, or related field, • Minimum 7 years of relevant experience in general affairs, office operations, hospitality, hotel, or event management, • Experience in hotel/banquet management or service- oriented industries is a plus, • Strong attention to detail and refined aesthetic sense for workplace presentation, • Excellent communication, delegation, and time management skills . • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), • Bilingual Korean/English preferred, • Must have a valid state-issued driver’s license with clean driving record (ability to drive approximately 50- mile radius as needed)

Job Description The Assistant General Manager reports to the General Manager and is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards, are being met or exceeded. Ideal candidates will be self-motivated, have major brand and New York City experience, and, most importantly, have a positive solution-based focus. This position requires flexible availability, including evenings, weekends, and holidays. Expectations • Ensure that departments achieve or exceed guests' service scores and expectations, • Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts, • Inspect rooms regularly with the team to ensure that quality standards are being maintained, • Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed, • Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area, • Respond to guest reviews and inquiries on all channels, • Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions, • Work with other departments to ensure operations are running smoothly in tandem with one another, • Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics, • Leading team meetings, • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts, • Oversee all vendor and personnel contracts throughout the hotel, • Participate in the creation of annual revenue, expense, and capital budgets, • Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 200+ rooms required, • Excellent skills in writing and verbal communications, • Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required, • Ability to operate hotel PMS and accounting systems, • Previous NYC and brand experience preferred, • Ability to multitask, prioritize, and manage time, • Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others, • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations *The anticipated compensation range for the position is $110,000K-$120,000 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the field, required industry, education, etc.

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. We are seeking a Assistant General Manager of Golf. This individual assists the General Manager of Golf in overseeing and managing golf operations at the location, and is dedicated to delivering exceptional service and genuine hospitality. The Assistant General Manager of Golf is charismatic, people-oriented, gets to know Guests on a first-name basis, and is able to develop a proficiency at using our equipment, including our golf simulators. The Head Golf Attendant reports directly to the General Manager of Golf. Responsibilities include the following: • Assist the General Manager of Golf to carry out duties managing facility, • Provide above-and-beyond service to Guests with a friendly face, • Present to open the location in the mornings and weekends to facilitate golf operations, • Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained, • Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement., • Maintain and organize golf bag storage and all golf equipment, • Maintain up-to-date knowledge of all of our products and business lines and work alongside the Director of Golf to hit quarterly sales targets, • Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses., • Display attention to detail by actively checking in with Guests throughout their booking, • Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service, including taking orders and timely delivering items, • Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns, • Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness, • Passion for the game of golf, • Hospitality, hotel or golf course/club, or sports management experience preferred, • Exemplary communication, time management and organization skills, • Upbeat energy and enthusiasm and a positive attitude, • Ability to think on your feet and manage customer expectations, • Ability to work in a fast paced environment, • Availability to be present in the space primarily mornings/afternoons, including weekends/holidays, • Health, Dental, and Vision insurance*, • Short-Term Disability*, • Accident and Critical Illness Insurance*, • 401(k) * Pay: $66,300 -Bonus Eligible ($74,500 / yr expected compensation) Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. Moss New York is seeking a highly capable, hospitality-driven General Manager to lead day-to-day operations across the club. This role will serve as the senior on-site operator responsible for operational efficiency, member experience, service consistency, facilities coordination, and cross-department execution across Food & Beverage, Bedrock, and club-wide operations. The General Manager will directly oversee the senior operating leaders of F&B and Bedrock, establish and reinforce systems, standards, and accountability across the club, and act as the primary operational liaison with the developer's facilities manager. This leader must combine strong floor presence with strategic judgment, ensuring the club operates with consistency, responsiveness, and polish. This position reports directly to the President of Moss New York. COMPENSATION: The salary wage for this position is $170,000 - $200,000 per year, depending on experience. CLASSIFICATION: This is an exempt, salaried position. In accordance with the Fair Labor Standards Act (FLSA), you are not eligible for overtime pay. Your compensation is intended to cover all hours required to fulfill the responsibilities of your role. CORE RESPONSIBILITIES: Club-wide operational leadership • Lead day-to-day operations across all member-facing and back-of-house functions., • Serve as the senior on-site operator responsible for service consistency, floor leadership, issue escalation, and follow-through., • Ensure departments are aligned around shared service standards, communication norms, and operating expectations., • Directly manage the senior leaders responsible for F&B and Bedrock operations., • Hold department heads accountable to service standards, staffing discipline, readiness, cleanliness, and execution., • Ensure both divisions operate as part of one integrated club experience rather than as separate silos., • Champion a high-touch, polished, member-centric operating environment., • Oversee service consistency across arrival, dining, wellness, events support, ambience, and recovery moments., • Partner with Membership, Events, and Design/Member Experience teams to ensure smooth execution of VIP moments, club programming, and member-facing priorities., • Own facilities-related operational coordination across the club., • Serve as the primary club-side liaison to the developer's facilities manager and related building partners., • Ensure facilities issues are properly logged, escalated, tracked, resolved, and communicated internally., • Build stronger SOPs around issue reporting, internal communication, operational workarounds, and accountability., • Develop and reinforce policies, procedures, and operating systems that improve consistency and execution., • Lead regular operating meetings, cross-functional resets, and manager-on-duty discipline., • Improve pre-shift, pre-event, and interdepartmental communication practices., • Partner with department leaders on labor, productivity, cost control, and revenue performance., • Review KPIs across F&B and Bedrock and translate data into operational action., • Support budgeting, staffing plans, and resource allocation decisions., • Coach, develop, and hold managers accountable., • Help build a stronger management culture across the club., • Support hiring, onboarding, performance management, and organizational design within operations., • Strengthen leadership bench and reduce over-reliance on founder escalation.QUALIFICATIONS:, • 8–12+ years of senior hospitality leadership experience in a luxury hotel, private members' club, lifestyle hospitality, or similarly complex high-touch environment., • Proven experience overseeing multiple operating divisions, including Food & Beverage and wellness, recreation, or member amenity operations., • Strong command of service execution, floor leadership, labor management, facilities coordination, and cross-functional team leadership., • Demonstrated ability to operate effectively in a founder-led, high-expectation environment., • Exceptional judgment, organizational ability, and follow-through., • Strong interpersonal skills with the ability to lead with both polish and authority., • Experience working with ownership, developers, and/or third-party operators strongly preferred.What Success Looks Like, • Greater consistency in day-to-day operations across the club., • Stronger accountability and communication across F&B, Bedrock, Membership, Events, and Facilities., • Faster and cleaner resolution of service and facilities issues., • Strong visible leadership presence on the floor., • Better operating rhythms, SOP compliance, and follow-through., • A member experience that feels elegant, controlled, and reliable. EMPLOYEE BENEFITS: • Medical insurance, • Vision insurance, • Dental insurance, • 401(k), • Pre-Tax Commuter benefits, • Disability insurance OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description Overview Opportunity: General Manager Situated in the heart of Midtown Manhattan, just steps from the world-famous Madison Square Garden and the vibrant energy of Chelsea, the Hampton Inn MSG is seeking a dynamic, high-energy General Manager to lead our team. This is a premier opportunity to manage a fast-paced urban property where the pulse of NYC is right outside your door. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations Your Focuses Leadership * Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. * Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience * Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. * Continuously seek opportunities to enhance guest interactions and exceed expectations, ensuring every traveler feels the warmth of Hampton hospitality amidst the NYC hustle. Financial Performance * Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. * Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence * Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. * Implement best practices to uphold quality and safety standards. * Follow sustainability guidelines and practices to minimize our urban footprint. Employee Development * Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. Your Background and Skills • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule, • Free uniforms, • Flexible Scheduling, • Competitive Compensation, • Free Uniform, • Employee Discount, • Company Party Responsibilities • Maintain knowledge of hotel operations and activities, manage 4-5 employees, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Manager plays a vital role in supporting the Spa Leadership by overseeing the daily operations of the spa and ensuring a seamless guest experience. This hands-on position requires actively participating in scheduled shifts across various departments while maintaining operational excellence. Responsibilities include managing daily opening and closing procedures, cash handling, and facility maintenance, as well as assisting in the spa team's hiring, training, scheduling, and leadership. The Spa Manager is accountable for tracking and achieving financial targets by managing payroll, inventory, and cost controls and providing accurate financial reporting. Additionally, this role emphasizes maintaining high standards of customer service by acting as a key point of contact for guest feedback and resolving concerns promptly. By fostering a collaborative team environment and identifying opportunities for operational and financial improvements, the Spa Manager ensures the spa operates efficiently, meets profitability goals, and consistently delivers an exceptional experience for both guests and employees. Effectively communicates with guests and spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law. Must be authorized to work in the US. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures., • Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria., • Interact cooperatively and professionally with guests and the spa team, demonstrating respect, sensitivity, and attentiveness and following all company guidelines., • Ensure spa team maintains safety, sanitation, and disinfection standards, properly cleans and sanitizes products, rooms, tools, and equipment, and follows TRILOGY and State Governing Boards' requirements and guidelines., • Ensure the spa team consistently delivers exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success., • Assist Spa Leadership in coaching and counseling Employee Partners in alignment with TSH policies, ensuring accurate documentation and effective communication with Human Resources., • Assist Spa Leadership in spa team performance evaluations and reviews., • Assist Spa Leadership in maintaining up-to-date Service Provider licenses and renewals., • Assist Spa Leadership with Spa Attache, Spa Attendant, and Service Provider schedules, while monitoring labor levels., • Assist Spa Leadership in ensuring all monthly sales goals are appropriately tracked and achieved., • Maintain inventory levels by ensuring proper stock levels on retail and professional supplies., • Assist in monitoring inventory, product supply ordering, and end-of-month reporting., • Conduct daily treatment room checklist inspection, noting inconsistencies while working alongside the spa support staff., • Ensure Spa Attaches are kept well informed of treatments, groups, and other promotions., • Assist Spa Leadership with the interview, hiring process, onboarding, and training., • Provide guests with a tour of the spa facility, when needed., • Proactively support a positive resolution to guest-related concerns., • Properly log and track facility and maintenance issues, keeping Spa Leadership well informed of critical needs., • Must have a minimum of 2-year College Associate’s Degree or any other combination of education, training and experience that provides the required knowledge, skills and capabilities., • Must have minimum of 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail., • Previous Supervisory experience, preferred., • Must be polished, professional, and have a strong command of both written and verbal English., • Must be organized, proactive, and possess a strong attention to detail., • Must be proficient in Microsoft Office (Outlook, Word, Excel)., • Previous experience with Booker, Book4Time, Spa Soft preferred., • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off The salary pay range for this role is $75,000 - $85,000. This rate is only applicable for jobs to be performed at Guerlain Wellness Spa at The Waldorf Astoria New York. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Job Description Salary: $29-$32 / hourly Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Senior Receptionist delivers a high level of hospitality to all clients, guests, vendors, and employees. This role ensures a welcoming, professional reception experience while supporting daily operations and maintaining awareness of client needs and business activity. Key Responsibilities • Support the Reception Services Manager to ensure a positive and memorable guest experience, • Greet all guests promptly, making eye contact within 10 feet and using standard greetings, • Maintain a friendly, professional, and approachable presence at all times, • Serve as a resource for wayfinding, hospitality services, and general inquiries, • Assist with check-in, register guests in the security system, and escort them to destinations, • Coordinate conference room bookings based on client needs, • Review and memorize VIP profiles; recognize and welcome VIPs to service standards, • Maintain awareness of daily business activity and communicate updates with the team, • Share relevant information with colleagues during guest interactions and escorts, • Provide operational support as needed, including lunch coverage and callouts, • Support onboarding and training of new associates and complete required checklists, • Participate in cross-training across reception functions, • Build relationships with employees and repeat guests to enhance their experience, • Follow Standard Operating Procedures and maintain service standards, • Escalate issues to the Reception Services Manager as needed, • Understand and execute emergency procedures, including fire protocols, • Maintain required hospitality appearance standards, • Demonstrate knowledge of the building, local area, transportation, and restaurants, • Stand and walk frequently throughout shifts; lift and carry up to 30 lbs, • Perform additional duties as assigned Preferred Qualifications • High school diploma with 2+ years of hospitality or customer service experience in a hotel or corporate environment, • Strong organizational and multitasking skills, • Proficiency with office technology and computer systems, • Ability to remain calm and effective in high-pressure situations, • Strong client service skills with a focus on exceeding expectations, • Reliable, punctual, detail-oriented, and able to maintain confidentiality Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1526930 Rapport a specialized division of FLIK Hospitality Group

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule quarterly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts. * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Studio Manager holds full “four-wall” accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards—including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices—to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way. A Peek Into Your Day: * Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio * Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week * Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members * Front desk responsibilities of facilities management and laundry maintenance * Conduct team member bi weekly touchbases * Conduct esthetician treatment room shadows and assessments * Directly manage CX for the studio in platform and via phone to gain further insights * Own all Field Marketing expectations that are required, both in and out of studio * Build network with local like-minded business’ for partnership, support and lead generation acquisition * Lead a monthly in-studio meeting centered on team building, brand communications and change management. * Lead studio visits from business partners * Complete administrative responsibilities and those of the direct reports during periods of open headcount. How We Measure Success * Studio Revenue * Studio Membership * eNPS If all this sounds great, these are things that are required to join: Who We’re Looking For: * 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.). * Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth. * Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals. * Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture. * Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance. * Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike. * Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service. * Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism. * Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn. * Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible Health & Wellness * Medical, dental & vision insurance (mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness Time to Recharge * Paid Time Off, Sick Leave, and Holidays * Reliable schedules that respect your time Glowbar Exclusives * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products Extras That Make Life Sweet * Commuter benefits * Friends & family discounts * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.

Job Description We are hiring a General Manager to lead a Michelin-starred restaurant in Washington, DC. This is a hands-on leadership role responsible for delivering exceptional service, maintaining world-class standards, and driving strong financial performance. This role requires a leader who has already operated in a Michelin-starred experience and can execute at that level immediately. What You Will Own • Full ownership of daily restaurant operations and service execution, • Leadership, training, and development of a high-performing front-of-house team, • Accountability for P&L, including labor management, cost control, and revenue performance, • Maintaining Michelin-level service standards across every shift, • Driving a culture of accountability, consistency, and excellence, • Active presence on the floor during service Must-Have Qualifications • Direct experience in a Michelin-starred restaurant in a leadership role, • Proven track record as a General Manager or equivalent operational leader, • Strong ownership of P&L and financial outcomes, • Stable career progression in high-end restaurant environments, • Deep understanding of fine dining service, guest engagement, and team leadership What Will Not Be Considered • Candidates without Michelin or equivalent fine dining experience, • Hotel, corporate, or casual dining operators without relevant exposure, • Event-driven or marketing-heavy backgrounds, • Candidates with frequent job changes or unclear progression What Success Looks Like • Consistent delivery of Michelin-level service standards, • High-performing, well-trained team with strong retention, • Solid financial performance with disciplined cost management, • Elevated, memorable guest experience with attention to detail How to Apply Submit your resume with clear details on: • Michelin restaurant experience, • Scope of operational ownership, • Financial responsibility and results Only candidates who meet the required criteria will be considered. Company DescriptionThe Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job Description About TF Cornerstone TF Cornerstone (TFC) is a vertically integrated real estate development company focused on long-term ownership and value creation. We develop, build, and manage transformational residential and commercial projects that contribute to the vitality of the communities we serve. Our team combines deep industry expertise with a hands-on, entrepreneurial approach. Position Overview TFC is seeking an experienced Construction Project Manager to lead all phases of development—from acquisition support and pre-construction through construction and project closeout. This role will take ownership of project delivery, managing consultants, subcontractors, budgets, and schedules to ensure execution aligned with TFC’s high standards. Key Responsibilities Pre-Development & Design • Support acquisitions with cost analysis, constructability input, and risk assessment, • Lead design development and coordination of architects, engineers, and consultants, • Develop scopes of work and oversee preparation of bid packages for all trades, • Lead subcontractor bidding, leveling, and contract award process, • Develop and manage project budgets, estimates, and cost forecasts, • Maintain detailed project schedules and site logistics plans, • Oversee construction progress, quality, and safety compliance, • Manage shop drawings, submittals, and document control processes, • Review and approve payment requisitions and negotiate change orders, • Manage DOB permitting, inspections, and TCO/CO approvals, • Oversee commissioning, punch list completion, and project closeout, • Manage turnover to property management and building operations, • 8–12 years of experience in high-rise residential or hotel construction, • Bachelor’s degree in Construction Management, Engineering, Architecture, or related field, • Demonstrated experience managing large-scale, complex projects, • Strong leadership, communication, and problem-solving skills, • Bluebeam, • Microsoft Office Suite, • Microsoft Project (or similar scheduling tools) Salary range: $175,000 – $200,000, commensurate with experience Location Onsite, New York, NY #IND

Job Description Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Hybrid - must reside in tri state area CT/NJ/NY to be able to go into NY office 3 days per week Learn more at What You Would Get To Do The Senior Project Manager is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through excellent project management and creative solutions. This includes the management of all aspects of the event operation, from initial briefing to reconciliation, including but not limited to project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, gift selection, audio/visual needs, webcasts, staging, speaker selection, execution, reconciliation and so on. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions • Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity, • Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating and managing site selections, contract management for venues and suppliers, • Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.), • Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders, • Assist with the training of new joiners, • Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable, include:, • Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event, • Oversee workload of the team ensuring day to day understanding of capacity/pressure points, • Management of staffing assignments considering individual team members capacities and capabilities, • Management of personal development reviews for direct reports, • Lead and motivate direct reports, encouraging a productive and positive atmosphere, • Work with the team to ensure adherence to the client's standards of operation and policies; ensure compliance and risk guidelines are followed, • Create and closely monitor value adds at every opportunity and demonstrate commercial awareness, • Share knowledge of best practices, new suppliers, services and venues, • 8-10+ years' Event Management experience, preferably in the financial services industry or a corporate environment, • Advanced experience of events, conferences, meeting and production management, including but not limited to C-level executive dinners, cocktail receptions, meetings, recognition events, and sponsorships, • Extensive experience with managing senior clients in planning and execution of events, • Experience managing a team of employees is a plus, but not required as not all Senior Project Manager roles have management responsibilities, • Strong proficiency working in Cvent, • Strong proficiency with Microsoft Excel and Microsoft Office, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills, • Extensive industry knowledge of new suppliers, venues, services, and best practices with active participation in the industry, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong team player, able to co-plan with colleagues and the client on large scale programs, • Strong ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Cvent FLEX experience required, • Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration platforms, • Onsite event registration experience required, • Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-hybrid LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description The role… The Reception and Member Relations Manager is responsible for guiding the reception team and the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. The Reception and Member Relations Manager plays a crucial role overseeing the overall management of Club Reception (labour, scheduling, trainings), supervising the floor, employees and employees-guests relations, as well as the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members and ensure consistency from check-in to departure. Main Duties • Managing Club Reception:, • Hire, train, develop, counsel, evaluate and discipline Club Reception staff, including performance reviews as well as supervise, direct staff to maintain our service standards., • Establish and maintain department operating procedure and manage day-to-day operations., • Organize, schedule and conduct staff meetings and department meetings for the reception team., • Responsible for reception schedule and payroll., • Process all member, guests and staff disputes and claims in a timely manager and communicate quickly to ensure everyone understands next steps and how to proceed., • Ensure all systems are kept up to day with accurate information and the Soho House standards are met., • Member Relations and In House Experience:, • Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person., • Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants., • On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction., • Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests., • Attend pre-shifts and manager line up, update the teams on pertinent shift needs., • Update members Open Table notes with anything pertaining to service preference., • Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish), • During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible., • Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending., • Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues., • Take the initiative to create memorable personal outreach moments for special occasions (wedding, births, promotions, new movie, etc.), • Work with Membership Manager of the House to host/co host new Member Introductions, hosting one on one intros and helping support the initiative to have all members receive an intro., • Bedroom/Hotel Experience:, • Ensure there is a major focus on member bedroom experience / relationships daily, ensuring arrivals are checked for special arrivals, requests, PWH/FHM requests are met and welcome notes are written daily., • Handle pre check of all PWK/VIP/FHM rooms and they are ready for arrival., • Arranging amenities for hotel guests as requested, making yourself available and the key point person so that guests know you're their contact., • Meet all PWK/VIP/FHM upon arrival or during their time at the House, arranging amenities as requested and making yourself available as the key point person so that guests know you're their contact., • Maintain high quality and clear reservation notes, checking and activating, updating systems., • Member Management In The House, • Positively grow relationships and connections with all members so that they know you and your role at the House, and lead as the point of contact for all our PWKs and FHM., • Oversee and make decisions in the real time handling and management of members and their guests in the Houses, including behavioural issues, extended guest lists, one offs and special requests., • Create and maintain clear behaviour notes following an incident in the House so that the Head of Membership/Membership Manager can follow up the next day., • Work with the GM/AGM and Head of MR on recovery on any issues, develop opportunities or create solutions to elevate the member experience. Timely follow through with members is key., • Add information to the snapshot and provide relevant information about member feedback, House experience including any challenges or issues (membership portion), • Be able to use Micros and work with the goodwill budget of the Houses to comp some members bills when needed in support of recovery or other issue., • House Atmosphere and Environment, • Ensure the House has a positive vibe and energy, consistently being the best version of yourself, being friendly and approachable whilst always looking presentable and having fun at work whilst showing that you care., • Ensuring music, lighting, smell and team member energy in the House is maintained to the typical Soho House standard., • Ensure a smooth handover to colleagues at the end of the day, whether that is other member relations team or membership., • Membership Development, • Participate and help create events that fit the needs of the House's demographic and House Identity Plan, being inclusive, varied and appealing to all members., • Promote our member events to all members to drive attendance and increased bookings., • Work with MEM to drive higher attendance to our events. Attend and support member events., • Work with the GM, Head of MR, and MM over Committee Meetings and gather member feedback to tailor experiences/activities to the need of the House around what is happening in the city (i.e. host a table for the Summit), • Work with Head of MR on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts., • Minimum of 3+ years' experience in a similar role., • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities., • OpenTable, Salesforce and Opera experience is a plus not a must, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$80,000—$85,000 USD

Job Description About Butler: Butler Hospitality is a hospitality tech company that works with hotel developers, owners, and operators to increase the efficiency of hotel food and beverage operations. Butler leases restaurants inside of full-service hotels, takes over front-of-house, and then transforms the kitchen into a delivery hub that provides virtual room service and catering to nearby limited and select service hotels. Currently serving over 175 hotels and 40,000 keys in NYC, Chicago, Miami, and Washington DC, Butler will expand to ten additional markets by the end of 2022. About the role: Butler Hospitality is looking to hire an Operations Excellence Project Manager to work closely with our Operations Excellence Team to assist with data retrieval, reporting and project management to support our restaurant opening processes, and live operations to drive strong revenue. Butler is planning for extensive expansion in the coming year, requiring key people in the right place to support the growth for our continued success. SUMMARY: This position is responsible for supporting the Operations Excellence department to monitor the success of initiatives set forth by this team across the organization to ensure efficiency, process, and adoption. This person will ensure that all relevant information is obtained and tracked from key stakeholders to monitor progress. JOB RESPONSIBILITIES: • Manage and execute priority projects and initiatives to support the operational excellence team., • Provide communications and project management in support of new and on-going priorities and projects across the organization., • Oversee cross functional aspects of designated projects, including setting deadlines, assigning responsibilities, and monitoring & summarizing progress of designated projects., • Work directly with all departments to facilitate transparency, information and alignment on milestones needed to successfully complete a project., • Update and maintain Butler’s project management tools as needed for all projects., • Coordinate key stakeholders to gather all facts and information for the Ops Excellence team to make informed decisions., • Acquire and maintain a thorough understanding of Butler’s processes and operating environment to translate into effective project management. QUALIFICATIONS: • Self-starter who has a proven record of proactively solving ever evolving business goals., • 3 years of professional experience at a goal-oriented, fast-paced startup environment., • Strong written and communication skills., • Ability to track and prioritize multiple moving and pivoting targets., • Able to learn and adopt new technologies utilizing them to their full scope of capabilities., • Experience with Asana Project Management tool is a plus. COMPENSATION & PERKS • Competitive Salary + Performance Bonus, • Flexible time-off policy + flexible working hours (Unlimited PTO Plan), • Competitive medical, dental, and vision benefits, 401K, • Ancillary benefits: Commuter, Gym membership + hotel discounts, • Laptop, • A dynamic, ambitious, and casual startup environment + dog friendly!! The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Powered by JazzHR vUIthGg8TE

Job Description JOB TITLE: Junior Sales Manager REPORTS TO: Director of Sales and Marketing Purpose for the Position: To increase hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals or other markets in order to promote the hotel and secure additional sales. Essential Responsibilities: • Provides professional and courteous customer service at all times., • Brand knowledge of Hyatt, Marriott, Starwood, Hilton, and IHG., • Makes personal sales calls., • Implements approved sales plan and action plans as directed., • Develops and searches for potential markets for hotel., • Develops and creates and implements innovative sales and marketing techniques., • Executes and distributes all in-house advertising and promotional campaigns., • Maintains competitive analysis statistical information., • Maintains current filing system on company accounts and prepares required reports., • Contacts in house meeting planners to promote good will and foster additional and repeat business., • Maintains good rapport with local civic groups and associations., • Prepares reports as requested: Sales Call Reports, Internal Sales Report., • Attends weekly sales meetings., • Attends weekly staff meetings., • Completes projects as determined by the Director of Sales and Marketing / Area Director of Sales. To do this kind of work, you must be able to: • Understand sales principles relating to the product you are selling., • Organize your own activities to make the best use of your time and efforts., • Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity., • Use arithmetic in computing the cost of sale to customer., • Maintain enthusiasm and interest throughout all conferences with buyers and sellers., • Keep accurate records of contacts, sales, and purchases. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of some college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years experience in sales with some background in convention center operations is desirable.