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Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Drawing on the creative heritage of SoHo, ModernHaus is a place where art, community, and innovation come together in an unforgettable urban setting. For travelers craving fresh air and plenty of room to spread out, ModernHaus SoHo boasts 11,000 square feet of outdoor space— providing a rare resort experience in the heart of New York City. Take in rooftop views from the pool deck, relax amid lush vegetation on an outdoor lounge, or dine en plein air at the Veranda restaurant, which occupies a fully retractable glass greenhouse. Overview: Support the overall operation of both the Executive Office & Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices. Responsibilities: • Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy., • Refer potential new-hires to department managers when appropriate for interviews., • Assist with department outgoing correspondence and memorandums as needed., • Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner., • Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission., • Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures., • Respond to all interviewed applicants via telephone or letter within required time frame., • Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner., • Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing., • Present overview of Highgate Handbook with complete knowledge of all policies and procedures, • Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner., • Assist the HR department in maintaining accurate employee records., • Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel., • Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary., • Assist in the production of Employee newsletter., • Maintain associate's files and ensure that filing is completed at the end of each week., • Assist with Associate Employee Relations Events., • Ensure compliance of the Immigration Reform and Control Act for all employees., • Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies., • Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials., • Distribute paychecks as needed and ensure completed signature pages are collected complete from each department., • Assist with other special hotel projects as needed., • Provide GM with administrative support through scheduling of key appointments, coordinating in-house meetings & agendas, while assisting with all associate events., • Assist the GM & hotel with Social Media management, including but not limited to: timely responses to twitter, on-line reviews, Facebook, Flicker, Yelp, Google+ and any other on-line channel open to the hotel’s guests and clients, • Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive our on-line website management vendor, insuring timely follow-up on website updates; these include updates, menus, promos and special calendar events, • Assist with daily Medalia tracking and reporting out daily results. Ensure timely follow-up from department heads on guest issues, • Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution, • Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables., • Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s, • Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request., • Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up, • In absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlines, • Assist other departments on an as need basis when guest influx dictates., • Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables., • Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s, • Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request., • Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up, • In absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlines, • Assist other departments on an as need basis when guest influx dictates. Qualifications:, • Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience., • At least one year Hotel or Human Resource related work experience., • Long hours sometimes required., • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus., • Must be hospitality oriented, and possess the ability to work under pressure., • Ability to work effectively under time constraints and deadlines., • Leadership skills to motivate and develop staff and to ensure accomplishment of goals., • Able to set priorities, plan, organize, and delegate., • Should possess the ability to complete multiple tasks simultaneously.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Human Resources Training Manager is responsible for assisting the Director of Human Resources with a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, various trainings accross the hotel, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workmen’s compensation duties. Responsibilities: • Compile Turnover Report, copy and distribute., • Enter payroll information on computer (wage information, changes)., • Conduct prescreening interviews., • Respond to unemployment claims, maintain unemployment logbook., • Maintain new hire, termination, transfer and promotion logbook., • Audit hours worked in payroll reports for eligibility of benefits., • Compile wage surveys., • Monitor and maintain Leave of Absence log., • Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury., • Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured)., • Prepare and place recruitment advertising., • Process paperwork for terminating employees., • Maintain advertising logbook., • Become certified trainer in all Human Resources training modules., • Facilitate leadership programs, service culture workshops, and compliance-driven training., • Lead deployment of new learning programs., • Partner with Operations to ensure all training supports business performance, guest satisfaction, and brand standards., • Coach new and existing leaders; assess talent readiness and development gaps., • Reinforce Highgate’s People First culture across all properties., • Lead culture immersion during transitions, new property openings, and leadership onboarding., • Ensure compliance with all HR and related Loss Prevention SOP’s., • Participate in Highgate Hotel Enrichment Committee., • Schedule Highgate Hotel Orientation., • Assist in Highgate Hotel Orientation – explain benefits, conduct tour of property., • Assist with special projects; plan employee events (meetings, picnics, parties). Qualifications:, • At least 2 years of progressive Human Resources experience in a hotel or Learning & Development, Talent Management, Organizational Development, or a related industry required., • Experience leading organizational capability initiatives such as leadership development, onboarding, skills academies, and performance enablement., • Experience leading change management initiatives and driving learning culture transformations., • Ability to coach and develop leaders at all levels., • Strong analytical and problem-solving abilities., • Previous supervisory responsibility preferred., • College course work in related field helpful., • High school diploma or equivalent required., • Long hours sometimes required., • Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management., • Must have prior experience working in a unionized hotel environment.

Job Description Frederick Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team. We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight. Responsibilities: • Ensure smooth check-in and check-out procedures, • Handle guest concerns, complaints, and emergency situations professionally, • Complete night audit procedures and daily reporting accurately, • Monitor room inventory, reservations, and guest requests, • Ensure compliance with hotel policies, procedures, and brand standards, • Coordinate with housekeeping, engineering, and security teams as needed, • Conduct overnight property walks and ensure guest safety, • Prepare operational reports for senior management Qualifications • Minimum 2 years of hotel front office supervisory or management experience, • Prior overnight or night audit experience preferred, • Strong leadership and problem-solving skills, • Excellent communication and guest service abilities, • Knowledge of hotel PMS systems preferred, • Ability to work overnight shifts, weekends, and holidays, • Professional appearance and demeanor, • Strong organizational and multitasking skills

Gansevoort Meatpacking NYC is seeking an experienced Housekeeping Assistant Manager to join our leadership team and help oversee the daily operation of our luxury lifestyle hotel in Manhattan's Meatpacking District. This position plays a critical role in maintaining exceptional cleanliness standards, leading a diverse housekeeping team, and ensuring a seamless guest experience throughout the property. The ideal candidate will be a hands-on leader with luxury hotel experience and a strong understanding of unionized hotel operations. Responsibilities • Assist in the daily management of Housekeeping operations, including guestrooms, public areas, back-of-house spaces, rooftop, and pool areas., • Conduct detailed inspections of guest rooms and public spaces to ensure luxury-level cleanliness standards., • Supervise, coach, train, and develop Housekeeping team members., • Coordinate room assignments, room status updates, and departmental workflow., • Partner with Engineering and Front Office teams to ensure guest requests and maintenance concerns are addressed promptly., • Assist with inventories, purchasing, payroll administration, scheduling, and labor management., • Respond to guest requests and service recovery situations in a professional and timely manner., • Maintain Lost & Found procedures and departmental records., • Facilitate daily pre-shift meetings and ongoing team training., • Support departmental compliance with company policies, safety standards, and service expectations. Qualifications • Minimum 2 years of Housekeeping supervisory or management experience in a hotel environment., • Luxury hotel experience strongly preferred., • Previous HTC Local 6 union experience is required., • Experience managing multilingual teams., • Working knowledge of labor scheduling, productivity standards, and collective bargaining agreements., • Strong organizational and communication skills., • Proficiency with Opera PMS, Microsoft Office, and hotel operating systems., • Ability to work a flexible schedule, including evenings, weekends, and holidays. What We're Looking For We are seeking a visible and engaged leader who leads by example, maintains high standards, and understands the importance of employee relations within a unionized luxury hotel environment. The successful candidate will be comfortable balancing guest service, operational excellence, labor management, and team development. If you have a passion for hospitality, a strong operational mindset, and experience managing Housekeeping teams in a union hotel environment, we would love to hear from you.

ASSISTANT FRONT OFFICE MANAGER Luxury Hotel • Brooklyn, New York • USD $65,000 ABOUT THE ROLE We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience. A great fit also for a first-time Front Office leader or a Housekeeping Manager looking to broaden into a well-rounded Rooms Division professional. WHAT YOU'LL DO • Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement, • Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy, • Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimisation, • Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property, • Monitor occupancy, rate performance, and house counts; take proactive steps to maximise revenue, • Uphold all cash handling, credit, and guest data confidentiality policies, • Support onboarding and ongoing training of team members in line with the property's service standards WHAT YOU BRING • 5 or more years of hospitality experience within a luxury hotel environment, • At least 2 or more years in a leadership or supervisory capacity, front office or housekeeping backgrounds both welcomed, • Strong communication skills with a warm, professional presence on the floor, • Organized and detail-oriented with solid time management capabilities, • Proficient in Microsoft Office; experience with property management systems is a plus, • Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations WHAT'S OFFERED • Salary of USD $65,000 per year, • Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York

POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests., • Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction., • Assists GM in training associates on brand standards and job performance expectations., • Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities., • Assists the GM in monitoring in-house guest balances and issuance of refund checks., • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA., • Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed., • Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness., • Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES • Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities., • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel., • Inspects guest rooms., • Assists with active review and monitoring of social media websites to ensure timely and appropriate responses., • Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS, • Weekly Pay!, • Competitive Wages, • Great working environment, • Employee Recognition Programs, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Health Care and Dependent Care Flexible Spending Accounts, • Employer Paid Basic Life and AD&D Insurance, • Employer Paid Long Term Disability, • Optional Employee Paid - Voluntary Benefits, • Short-Term Disability, • Buy-Up Long-Term Disability, • Supplemental Life Insurance, • Dependent Life Insurance, • 401(k) Savings Plan, • Paid Time Off, • Employee Assistance Program (EAP), • Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors., • Operate the property management system technology., • Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals., • Apply common sense understanding to carry out detailed written or oral instructions., • Oversee/supervise daily activities of 8 to 15 hourly associates., • Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS • Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds., • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so., • Occasionally lift and/or move up to 25 pounds., • Frequently works in outside weather conditions (depending on hotel)., • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock., • The work environment will typically be at moderate to loud noise levels., • Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS • Prior hotel experience is required., • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS • Previous supervisory experience is desired.

Manga Hotel Group is a private company involved in the acquisition, development and management of independent hotels, high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 35 hotels with over 6,600 rooms across Canada and in the United States, 18 food and beverage outlets and 7 residential properties with a number of new properties and developments in the pipeline. Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company’s continued growth. As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 158-room of The Chelsean New York Hotel. Responsibilities include, but are not limited to, the following • Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction., • Understand P&L statements and react with impactful strategies for property success., • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement., • Direct the leadership team in the development and implementation of hotel-wide strategies., • Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results., • Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction., • Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results., • Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market., • Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance., • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies., • Responsible for monthly and weekly revenue/expense forecasting., • Participate in preparing annual revenue and expense budgets., • Follow company policies and procedures at all times., • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service., • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service. We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 150 rooms Job Type: Full-time Benefits: Dental insurance Vision insurance Schedule: Monday to Friday Weekend availability Ability to commute/relocate: 160 W 25th St. New York, NY 10001 Work Location: In person

Company Description VLICH is a hospitality-driven organization committed to delivering exceptional experiences for guests. Focused on excellence and customer satisfaction, VLICH operates with a strong emphasis on hospitality management and innovation. With properties located in vibrant cities like Queens, NY, VLICH fosters a collaborative and professional environment dedicated to exceeding guests' expectations. Joining our team means becoming a part of a forward-thinking company that values quality, service, and growth. Role Description As a Hotel General Manager at VLICH, you will oversee the daily operations of our on-site property in Queens, NY. This full-time role involves managing the hotel team to deliver outstanding guest experiences, maintaining efficient operational processes, and ensuring high-quality services. Additional responsibilities include financial planning and budgeting, supervision of food and beverage operations, and aligning business strategies with organizational goals. The role requires exceptional leadership and a focus on providing excellent customer service while consistently improving the overall performance of the property. Qualifications • Strong experience in General Management and Business Management, including planning, organizing, and leading teams effectively., • Proven expertise in Customer Service with an ability to enhance guest satisfaction and address concerns promptly., • Knowledge of Budgeting and financial management, ensuring operational profitability and cost control., • Experience in Food & Beverage operations, including oversight of quality service and menu development., • Excellent communication, interpersonal, and leadership skills to foster staff engagement and solve challenges efficiently., • Familiarity with hospitality industry standards and regulations is preferred., • Bachelor’s degree in hospitality management, business administration, or a related field, or equivalent experience is required. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

Palm Court General Manager • New York, NY, USA, • Full-time, • Job-Category: Food & Beverage, • Job Type: Permanent, • Job Schedule: Full-Time Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service, • Manage the day to day function of all restaurant leaders and employees, facilities, sales, and costs., • Controls and analyzes, on an ongoing basis, the following:, • Luxury level mixology, wine, and afternoon tea concepts, • Quality levels of production, • Guest Satisfaction Index (GSI), • Employee satisfaction, • Merchandising and marketing, • Operating costs (financials), • Sanitation, cleanliness, hygiene (front & back of house), • Ensures optimum performance in each of the above areas, • Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in three luxury tiered restaurant concepts., • Ensures optimal service is being provided while maximizing profit potential, • Establishes and maintains effective employee relations, • Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands, • To conduct, under the guidance of the Assistant Director of Food & Beverage, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and progressive corrective action if necessary to ensure appropriate staffing and productivity, • Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals, • Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the Assistant Director of Food & Beverage, • Other duties as assigned Salary: $115,000 - $120,000 per year plus bonus Qualifications • Degree in Hotel and Restaurant Management preferred, or equivalent operational experience., • Minimum of 5 years’ experience as Department Head, Restaurant Director of Operations or General Manager., • Computer literate in Microsoft Window applications and all social media required, • Strong leadership skills, • Strong knowledge of food & beverage product and current industry trends, • Must of excellent interpersonal and communication skills, • Must be fluent in English, a second language is an asset, • Solid understanding of Local 6 Union CBA an asset Visa Requirements: Must be legally authorized to work in the United States. Additional Information All your information will be kept confidential according to EEO guidelines.

Do you see yourself as a Banquets Manager? At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our Banquet operations. As Banquets Manager, you will play a critical role in ensuring seamless event execution, guest and client satisfaction, and operational excellence, while upholding the highest luxury service standards. This is a unique opportunity to lead high-volume events, support a talented team, and create memorable experiences in a dynamic, fast-paced environment. Job Overview: Oversee the execution of banquet events to ensure superior guest service, operational excellence, and maximum profitability. Ensure all banquet functions are set up and serviced according to guest expectations, banquet event orders, brand standards, and hotel procedures. Maintain quality, service, safety, and compliance standards in accordance with federal, state, and local regulations. Duties and Responsibilities: • Manage the day-to-day activities of the banquet operation, including scheduling, assigning work, and ensuring proper shift coverage., • Ensure banquet rooms, table set-ups, buffet stations, receptions, coffee breaks, and service areas are properly prepared, clean, attractive, and aligned with banquet event orders., • Conduct pre-function meetings with banquet colleagues and review all event details, service expectations, timing, and special requests., • Coordinate with Culinary, Catering, Sales, Stewarding, Housekeeping, Engineering, AV, and other departments to ensure successful event execution., • Greet clients and guests, respond to requests or concerns promptly and professionally, and ensure appropriate service recovery when needed., • Review guest checks with clients after functions and obtain required signatures., • Ensure all banquet colleagues are properly trained and have the tools, equipment, and supplies needed to perform their duties effectively., • Monitor banquet inventory, equipment, supplies, linen, glassware, and uniforms to ensure proper storage, usage, par levels, and replenishment., • Assist in controlling departmental labor, expenses, and operating costs while supporting budget and profitability goals., • Ensure banquet facilities and equipment are maintained, cleaned, properly stocked, and prepared for upcoming business volumes., • Communicate and enforce hotel policies, safety standards, service procedures, and departmental expectations., • Recommend or initiate staffing-related actions, including coaching, counseling, disciplinary action, and performance feedback, in accordance with company policies., • Promote teamwork and quality service through daily communication and coordination with internal departments and external contacts., • May assist banquet colleagues during peak periods, handle incoming/outgoing boxes or exhibit materials, and serve as Manager on Duty as needed. Accountability: This role supervises banquet colleagues in a full-service, luxury hotel environment with high-volume banquet and event operations. The Banquets Manager may oversee subordinate supervisors and is responsible for ensuring smooth execution of assigned banquet functions while maintaining guest satisfaction, service standards, and operational efficiency. Qualifications and Requirements: High school diploma or equivalent required. Some college or formal training in food and beverage operations preferred. Minimum of 3 years of experience in banquets or food and beverage operations, including at least 1 year of supervisory experience, or an equivalent combination of education and experience. Previous experience in a union environment and/or New York Collective Bargaining Agreement environment preferred. Must speak fluent English. NYC Department of Health Food Handler Certification required. Physical Requirements: • Carrying or lifting items weighing up to 50 pounds, • Moving throughout banquet and function areas, • Handling objects and equipment, • Bending, stooping, and kneeling Other Requirements: • Strong communication, leadership, organizational, and problem-solving skills, • Ability to interact professionally with guests, colleagues, vendors, and third parties, • Ability to read and interpret banquet event orders, reports, schedules, and instructions, • Basic mathematical skills, including budgeting, labor, percentages, variances, and profit/loss concepts, • Alcohol awareness certification and/or food handler permit as required by local or state regulations, • Must be available to work nights, weekends, and holidays as business needs require The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? The salary range for this role is $69,000 - $79,000 annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information: • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs., • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law., • EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity., • If you require reasonable accommodation during the application process, please click here., • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy., • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage, • 401(k) Retirement Program with Employer Match, • Life and Disability Insurance Plans, • Ancillary Insurance Plans, • Employee Assistance Program, • Fertility & Family Forming Support and Resources, • Pet Insurance, • Employee Discounts, • TAO Savings Marketplace, • Time off and much more! Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire. _ The Service Manager is responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Anticipate and accommodate the needs of the guests., • Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably., • Participates in interviewing, hiring, and training new applicants and team member development of all subordinates., • Responsible for the scheduling of assigned departments., • Participates in growth opportunities and team member development of all front-of-house team members., • Regulates all POS functions requiring a manager’s approval., • Assists with job performance reviews., • Addresses and resolves guest and team member concerns., • Responsible for reconciling end-of-shift financials., • Responsible for inventorying and ordering operational supplies., • Ability to perform the job duties of all supervised team members., • Possesses in-depth knowledge of all food and beverage menus., • Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies., • Ensures Department of Health and company sanitation standards., • Practical knowledge of the job duties of all supervised team members., • Communicates clearly and concisely with heart-of-house team members during service., • Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company., • Ensures the replacement or repair of all breakage and damage of equipment or furniture., • Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings., • Learn by listening, observing other team members, and sharing knowledge while leading by example., • Portrays a positive and professional attitude., • Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments., • Works as part of a team and provides help and support to all fellow team members., • Assist and/ or complete additional tasks as assigned. EDUCATION/WORKING KNOWLEDGE: • Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume and fine-dining setting is essential., • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred., • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required., • Must be organized, self-motivated, and proactive with strong attention to detail., • Proficient with computers (Microsoft Products), POS, and technology. SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • Must have strong problem-solving skills, • Excellent written and verbal communication skills required, • Ability to work under pressure and meet deadlines, • Must have good positive energy throughout the day, • Must be able to read the computer monitors and print legibly, • Must be able to sit and/or stand for extended periods of time, • Must be able to move quickly through work and set the pace in the office, • Must be able to push and lift up to 75 lbs., • Small to Medium office environment, • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment, • 5-30% Local Travel (United States), • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • May work extended hours, • regular shifts, evening and/or weekend shifts, and holiday work may be required, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner, • Ability to maintain a high level of confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment

We are hiring a General Manager for our brand new (Hotel Inspired Residences), located in Lyndhurst, New Jersey. This property offers a modern living experience where style, comfort, and community come together. Our fully furnished apartments are thoughtfully designed with contemporary finishes and upscale details, providing a turnkey home that’s both functional and elegant. Beyond your private space, The Vintedge features a collection of amenities tailored for relaxation and connection, including fitness facilities, social lounges, and inviting outdoor areas. At the heart of the community, the signature Vintedge Wine Bar & Restaurant brings neighbors and friends together over curated wines and chef-inspired cuisine, adding a unique social dimension to everyday living. Blending the comforts of home with the energy of a boutique lifestyle destination, the Vintedge is more than an apartment—it’s a place to live, gather, and thrive. As the General Manager, you will be responsible for administering, directing and controlling the operations of this upscale apartment facility. In this role, you will be responsible for achieving budgeted revenues/profits, while maintaining operations and service standards. As a Concord Leader • You inspire greatness in your team., • Encourage and support team members to reach their full potential., • Create an environment that is a Great Place to Work for All!, • Lead with integrity, transparency, respect and professionalism., • Care for your team and their families! Responsibilities: • Hire, mentor, and lead a passionate management team aligned with company values., • Oversee hotel operations, ensuring brand standards and training are met., • Manage budgets, supplies, and deadlines to achieve financial targets., • Represent the hotel in networking with city officials and community stakeholders., • Drive guest satisfaction scores (GSS) through effective leadership and service excellence., • Foster a positive work environment that rewards and recognizes team achievements. Qualifications: • Proven experience as a General Manager within hotel operations., • Strong sales and networking skills with a track record of driving financial results., • Excellent leadership abilities, including hiring, mentoring, and team motivation., • Organized, detail-oriented, and results-driven. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: • Medical, dental, vision, life, and disability insurance, • 401(k) with company match, • Tuition assistance, • Discounted hotel stays, • Extensive training and career development opportunities This position is eligible for a performance-based bonus, contingent upon the successful attainment of established objectives. We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. We are Concord! Pay range: $130,000 - $150,000

Real Estate development and Investment firm is currently seeking an Operations Project Manager to join their growing hospitality team. In this role, you will be responsible for overseeing and working directly with the Construction Project Manager to ensure day-to-day operational projects are being met. The ideal candidate brings deep project management discipline, hospitality experience, and the executive presence to interface directly with senior leadership — translating complex, multi-workstream projects into clear, consistent visibility through weekly reporting against critical path milestones. Operations Project Manager Duties and Responsibilities • Develop project plans and ensure that all tasks are completed on time and within budget, • Drive cross-functional operations, HR, Sales, Marketing, Finance and IT, • Create and manage project schedules, resources, and budgets, • Monitor project progress and identify areas of risk or opportunity, • Manage stakeholders and provide periodic updates, • Identify and resolve project issues and conflict, • Ensure that project deliverables are met, • Develop and coach project teams, including providing feedback and guidance Operations Project Manager Requirements and Qualifications • Bachelor’s degree in project management, business administration, or related field, • 5+ years of experience in project management, • Knowledge of project management methodologies and best practices, • Excellent organizational and communication skills, • Strong problem-solving and decision-making skills, • Proficient in MS Office and project management software, • Must have a valid US Passport as some travel to the 2 properties is required, • Familiarity with major hotel platforms (Opera, Maestro, Mews etc.), • Direct experience with hotel acquisitions ideal, • PMP Certification a huge plus

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at_ About the Role Join the dynamic team at The Collective, where creativity meets strategy! We're on the lookout for a passionate and experienced Event Manager who thrives in a fast-paced environment. Get ready to lead exciting projects and shape unforgettable experiences for our clients! You're Good At • Optimizing event project management and developing creative design strategies., • Quickly building trust and confidence with clients and team members., • Spearheading operations for complex events, including meetings, conferences, and incentive travel programs., • Embracing event technologies to seamlessly plan and deliver virtual, hybrid, and in-person events., • Leading by example as a strong team leader who inspires others. You Might Also Have • Expertise in high-end global event logistics and multi-faceted project management., • A professional and engaging presence for client interactions., • A creative and consultative approach that goes beyond logistics to enhance the overall experience., • The ability to think on your feet and adapt quickly to changing circumstances., • A strategic mindset, driven by the understanding of why we do what we do for our clients. You Should Know • This role will require up to 30% travel, • This role is onsite, with required office attendance at our clients' office in the Rockefeller Center / Time Square area four to five (4 - 5) days per week. THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move. We've got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We're positive. You'll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. Travel requirements for this role are as follows:25% to 50% We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Onsite Event Manager NYC is between $90,000 - $110,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at_ About the Role Are you ready to lead the charge in managing attendee data for exciting events? Join our dynamic team in NYC as the Attendee Data Manager Team Lead, where you'll be the go-to expert for registration operations! You'll not only support and train your amazing team but also get hands-on with program management throughout the year. Bring your organizational skills and problem-solving prowess to the forefront as we create unforgettable experiences together! You're Good At • Hiring, training and developing top talent, • Mentoring new team members to set them up for success, • Managing attendee inquiries and ensuring timely resolutions, • Drive adherence of BCD M&E standard operating procedures, • Understand current customer service levels, quality and productivity deliverables, • All things Cvent - including the attendee registration module, Website Development, Attendee Hub, mobile app development, and more. You are a Cvent expert and superuser, • Lead the team in managing databases to ensure accuracy, consistency, and integrity of information across Cvent and proprietary client systems, • Oversee the development, testing, and execution of client event communications and Cvent online registration processes, ensuring quality, timeliness, and alignment with client requirements, • Direct the team's management of RSVP data, hotel request coordination through rooming lists, attendee data integrity, and related attendee communication and management activities to support a seamless event experience, • Collaborating across teams to uphold the highest service standards, • Analyzing feedback and proposing exciting process improvements, • Having a proven ability to handle multiple projects and priorities with a positive attitude You Might Also Have • People management experience overseeing a team of event planners or event registration managers., • Experience in event management within the financial industry., • Skills in project management and familiarity with MS office tools, and Cvent, • A knack for data analysis and report generation, • Strong communication skills that resonate with both clients and team members You Should Know: • This is an onsite position located in NY, NY. Our team members will report into our client's office at least 4 days per week (M-Th) Ready to make a difference and elevate the attendee experience? Join us and showcase your talents-apply now for an opportunity to shine! THE PERKS Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move. We've got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We're positive. You'll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. Travel requirements for this role are as follows:Less than 25% We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Event Attendee Management is between $110,000 - $130,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite

The role of the Food & Beverage Supervisor is to assist and support the Food & Beverage Manager(s) in the overall operations of the Food & Beverage outlets. Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food & Beverage Supervisor. Florida Food Handler Manager Certifica

We’re _, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We seek a fearless and motivated Territory Sales Representative in Houston, TX, to join our growing team. This role requires exceptional people skills, a solutions-focused mindset, and the ability to work seamlessly across departments to deliver outstanding service to our clients. As a Territory Sales Representative, you will analyze data strategically to drive growth, build relationships in the healthcare and personal injury (PI) space, and consistently exceed sales goals. WHAT YOU WILL BE GETTING INVOLVED IN: Sales Growth & Relationship Management: Own and grow your territory by identifying and closing new business opportunities while maintaining and expanding relationships with existing clients Confidently convey the value of our solutions, tailoring your pitch to address clients' unique needs in the healthcare and PI industries Exceed sales goals by executing strategic plans, prioritizing key accounts, and targeting growth opportunities Managed customer accounts and addressed any concerns or issues post-sale Cross-Department Collaboration: Serve as clients' primary point of contact, ensuring their questions, including patient-specific inquiries, are addressed promptly and accurately Partner with the operations team to resolve client issues, adhere to internal processes, and leverage the proper channels to find answers Work collaboratively with other departments to enhance client satisfaction and ensure seamless delivery of services Data-Driven Decision Making: Analyze the provided data to uncover trends, identify gaps, and capitalize on opportunities to grow your territory strategically Use insights from data to develop actionable plans and communicate them effectively to the team and leadership Performance Metrics: Consistently meet or exceed sales quotas, KPIs, and other performance metrics, demonstrating a results-driven mindset Provide clear and measurable examples of how you have surpassed previous goals or metrics in past roles Market Expertise: Leverage your background in healthcare or personal injury to build credibility with clients and address industry-specific challenges Stay updated on market trends, competitors, and innovations that could impact your territory or client base THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE: Drive New Client Growth and Scan Volume: Develop strategic plans for each target client to introduce our offerings with the client's evolving needs Build Strong Client Relationships: Establish trust and rapport with key clients by understanding their needs, challenges, and goals. Schedule regular check-ins, proactively communicate, and respond to inquiries quickly. Be a reliable resource and offer tailored solutions to meet their unique needs Understand the Product and Market Inside Out: Develop deep knowledge of your company's products, services, and the scanning diagnostics industry Increase Client Retention and Drive Client Expansion: Retain existing clients through servicing accounts and secure client growth by delivering consistent value and improving client satisfaction Create strong relationships: Help navigate the intricacies of the market to establish relationships with your market manager and internal Ops team. You will also have strong relationships with clients, partners, and our Imaging Centers, which will help you grow the market WHAT YOU MIGHT BRING TO THE TABLE: You don't need to tick all the boxes to apply for this role. Whether it's your first or fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: Fearless Attitude: You thrive under pressure, tackle challenges head-on, and never hesitate to take initiative. People Skills: Exceptional interpersonal and communication skills, building strong client relationships, and fostering trust. Organized Problem Solver: Highly organized with the ability to navigate complex situations, gather necessary information, and resolve issues efficiently. Action-Oriented: Proven ability to analyze data and translate insights into actionable strategies that drive growth. Track Record of Success: Demonstrated ability to achieve and exceed sales targets, with metrics and examples to back it up. Industry Knowledge: Experience in healthcare or personal injury, with an understanding of the nuances in these sectors, is highly preferred. Collaborative Mindset: Team player who can work cross-functionally with internal departments to ensure client satisfaction. HOW WE WILL INTERVIEW YOU: We keep our interview process short and sweet, and we’re a nimble team that can progress quickly. Here are the stages you can expect, but we might switch up the order of each step depending on team availability: Introductory call/interview with Devin, our Senior Talent Partner. The call is via telephone and will last around 30 minutes. If there is an initial fit for all, we will invite you to a 30-minute video call with the Market Manager. This more structured interview will deep-dive into the role. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and keep it as simple as possible. Offer! BENEFITS: We go beyond the basics with our benefits package. Here’s what you can expect from us: 401k Healthcare, Vision, and Dental All the equipment needed for you to do your role effectively Flexible working Remote or hybrid working options Personal Development budgets 18 days PTO plus public holidays 10 paid sick days Inclusive policies designed by our team, for our team Salary range $70-80k + Commission Diversity at _ _ is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”. Overview • The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA., • This position is home-based and reports to a Director of Sales. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires bi-monthly travel for in-market visits., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Competitive salary (range: $70,000 USD), quarterly incentives and an annual profit-sharing bonus., • 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays., • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for bi-monthly, in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue. Requirements Hotel Industry Sales Experience: • 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel., • 2 years of experience in a Dual or Area hotel sales role is preferred., • Strong understanding of hotel systems, RFP process, and brand tools., • Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue., • Proven track record of meeting and exceeding sales targets., • Ability to establish and maintain relationships with hotel clients and team members., • General hotel operations knowledge. Technical Proficiency: • Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle., • Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates., • Ability to work remotely from your home-office at a computer for extended periods of time. Other Skills: • Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports., • Strong organization, time management, and adaptability skills are essential., • A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement., • Applicant can reside anywhere in the USA. Employee Experience Don’t take our word for it! Read below what some of our colleagues value about working at Gillis: “I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.” “The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.” “I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”

Can you help us change the world? It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... ‍ About the role First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this: The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time. This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help keep daily operations stable while also strengthening the systems, reporting, and playbooks that make the team more proactive and scalable. This role is also built for an AI-first way of working. At Mews, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate. ✅ Your mission, should you choose to accept it: • Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen, • Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close, • Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager, • Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches, • Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively, • Prepare weekly KPI reporting and monthly PSP or vendor performance summaries, • Maintain the runbook library for recurring issues and standard operating tasks, • Flag recurring incidents into the Operational Risk Register for governance review, • Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager, • Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager, • Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag ️ You’ll be a great fit if you bring a few of the below with you: • 6+ years of experience in payments, operations, or fintech, • Hands-on experience with PSPs, ideally Stripe and or Adyen; Airwallex or an equivalent provider is also relevant, • Strong understanding of card acquiring, payout processes, and authorisation flows, • Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns, • Experience with Jira, Confluence, Slack, and operational dashboards; familiarity with Power BI or Databricks is a plus, • Clear, effective communication across internal teams and external partners, • Regulated financial services experience is helpful, but not required; strong technical PSP experience is the priority, • AI fluency: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work, • Ability to give a specific example of how AI has changed the way you work Location A = USA To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

A bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll haveAt Placemakr, our obsession with exceptional service doesn’t stop at our valued guests, residents and partners – it encompasses our team members as well. As a Coordinator, Property Operations I, you will be at the forefront of this mission, supporting property leadership and property team members with sharp communication, thoughtful prioritization and a roll-up-your-sleeves mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll blend operational know-how, a leadership mindset and a hand-on presence across front of house and back of house teams to help the entire property operate smarter and more effectively. Reporting directly into the General or Operations Manager, you'll serve as a trusted extension of our property leadership team, embracing ambiguity (while still appreciating a trusted process or two!) and a key member of our on-site team who helps turn ideas into day-to-day reality. As a future leader at Placemakr, you’ll champion our Community Norms and bring our Property Team Mission to life in every interaction – ensuring guests are delighted by the experiences we create and our property team members feel supported, empowered and excited to build the smarter place to stay, together. This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational. • Consistently provide an exceptional experience to anyone you interact with on-site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject-matter-expert of your property and market all rolled into one, • Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins, • Maintain a safe, secure, and compliant environment for all by adhering to established policies, procedures and expectations as they roll out. Ask questions and make sure you understand their impact - we don't mess around with safety, service and operational standards!, • Follow a schedule that's as flexible as our business model - working days, evenings and weekends to understand the nuance of our business, support the team and drive consistency. Not all weeks will look the same, and that's the point., • Be hands-on in the daily operations across your property – spend 100% of your time in the business to support your leaders with administrative tasks and your front of house and back of house team members with operational duties, ensuring we consistently operate at our high standards, • Lead from the front and set the tone as a strong performer. Help your property meet and exceed Placemakr standards across employee engagement ratings, GSS, brand standards and consistently positive guest reviews, • When things get tricky, step up for the team. Resolve escalated guest and team member issues with confidence, good judgement and autonomy, making great decisions in the moment, • Dive in to front of house operations when the business calls for it (and many days, it will!) - be a hands-on, service-focused leader at the front desk, supporting guest and/or resident needs and solving real-time issues, • Roll up your sleeves in the back of house too! Inspect rooms, create housekeeping boards or deliver on inventory-related tasks when and where helps is needed, • Keep your property and department leaders on track by coding expenses, assisting with scheduling, time-clock issues or missed punches and diving in to other administrative, operational or budget-related tasks as assigned by your property leader. In this role, no task is too big (or too small!) to take on, • Own the details that make the experience work - support property and department leaders with inventory and order management of guest amenities, back-of-house supplies, signage and administrative supplies - ensuring our teams (and guests!) have what they need when they need it, • Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work., • 3+ years of previous experience delivering exceptional experiences in a/an customer, administrative or operations support-focused role in environments such as hospitality, retail, multi-family or food & beverage, • 1+ years of experience as a team lead, supervisor or mentor (preferred) which allows you to excel at leading by example and influencing others without direct authority, • Scheduling flexibility that matches how we operate – you are willing and able to work any hours and days of the week, including evenings, weekends and holidays, on an ongoing and consistent basis, • A naturally curious, can’t-sit-still individual who is adaptable, eager to learn, and ready to jump in wherever needed to make an impact., • Previous professional experience communicating clearly and confidently both verbally and in writing. You always remain personable, polished and empathetic, using proper grammar, spelling and punctuation, no matter the response, • Demonstrated experiences in which you confidently handled elevated guest, customer or team member situations using sound judgement, taking ownership and making smart decisions without needing direction, • Ability to thrive in fast-moving environments, juggling multiple priorities and adjusting on the fly, while keeping the most important work moving forward, • You’re highly organized, manage your time well, and approach challenges with a solutions-first mindset – seeing obstacles as opportunities to improve how things work, • You lead by example, whatever the situation. With a positive, can-do attitude, you collaborate easily with others and help foster a culture of clear communication, shared accountability and genuine team support, • You exceed expectations in all Guest Experience Associate III and Housekeeper III skills., • You embody our Property Team Mission of Customer, Consistency and Community (Norms), • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right, • Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience. Our benefits & perksCompetitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. Our community normsGreat people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business: We own it.We make it better.We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at _ All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit _ If you don’t meet 100% of the above qualifications, we still encourage you to apply! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests., • Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction., • Assists GM in training associates on brand standards and job performance expectations., • Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities., • Assists the GM in monitoring in-house guest balances and issuance of refund checks., • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA., • Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed., • Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness., • Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES • Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities., • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel., • Inspects guest rooms., • Assists with active review and monitoring of social media websites to ensure timely and appropriate responses., • Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS • Weekly Pay!, • Competitive Wages, • Great working environment, • Employee Recognition Programs, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Health Care and Dependent Care Flexible Spending Accounts, • Employer Paid Basic Life and AD&D Insurance, • Employer Paid Long Term Disability, • Optional Employee Paid - Voluntary Benefits, • Short-Term Disability, • Buy-Up Long-Term Disability, • Supplemental Life Insurance, • Dependent Life Insurance, • 401(k) Savings Plan, • Paid Time Off, • Employee Assistance Program (EAP), • Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors., • Operate the property management system technology., • Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals., • Apply common sense understanding to carry out detailed written or oral instructions., • Oversee/supervise daily activities of 8 to 15 hourly associates., • Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS • Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds., • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so., • Occasionally lift and/or move up to 25 pounds., • Frequently works in outside weather conditions (depending on hotel)., • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock., • The work environment will typically be at moderate to loud noise levels., • Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS • Prior hotel experience is required., • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS • Previous supervisory experience is desired.

Get a great night's rest in the newest hotel at Newark Liberty International Airport. Conveniently located outside of Downtown Newark with picturesque views of the New York City skyline and Newark Liberty Airport. Guests will enjoy friendly service, a variety of comfortable perks and modern amenities. Rooms and suites feature a whole new look and feel-plush bedding, complimentary Wi-Fi, a work desk, k-cup coffee maker, 55-inch Smart LCD TV's, microwave, and refrigerator. Start your day in your cozy bed with a complimentary Hearty and Healthy breakfast. Our new hotel will feature The Gateway on the 9th restaurant and lounge featuring cuisines and great views of the area. In town flying in for business, we offer an on- site multi-purpose flexible meeting space that seamlessly converts to serve a variety of uses. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, _! • Be available to work a flexible schedule, including weekends, holidays, and varied shifts., • Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department., • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications., • Maintains and abides by standards and procedures for operations and safe working conditions in the department., • Responsible for responding and handling guest related issues pertaining to the department., • Ensures communication with General Manager, all other Department Managers, Supervisors and Staff., • Other duties as assigned. Responsibilities Take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment. Qualifications, • Minimum one year of experience in the Restaurant / Food and Beverage field., • Minimum state age requirement to serve alcoholic beverages., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding., • High school graduate or equivalent, some college preferred., • ServSafe and/or food safety training a plus., • Alcohol awareness training (such as TIPS)., • Familiarity with food and beverage cost controls., • Ability to accurately compute basic mathematical calculations., • Bilingual English/Spanish a plus., • Knowledge of local activities and attractions appropriate for clientele.

Job Description Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures., • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required., • Supervise all guest services department managers., • Review correspondence from guests and incident logs and direct staff according to information obtained., • Oversee all vendor and personnel contracts throughout the hotel., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 2 to 5 years hospitality related experience. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionTrump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel and Tower is looking for an Assistant Front Office Manager to join our dynamic team! The candidate we seek will assist in all facets of Front Office Operations, as well as long-term strategic planning. Responsibilities include, but are not limited to: support, lead, and coach the team, ensuring consistently exceptional service delivery; long and short-term planning; running shifts; and daily training and reinforcement of our service standards. Job Requirements: • Front Office department experience required, • College degree preferred, • Previous experience in a luxury environment, • Knowledge of Microsoft Office and hotel property software, • Strong verbal and written communication skills, • The candidate must possess excellent follow-up and organizational skills, • 100% flexible in scheduling (Full availability, including weekends, and holidays), • The candidate must also be proactive and have a creative, positive, and focused vision, • Knowledge of multiple languages preferred. Salary: $66,300 - 68,000/yr Equal Opportunity Employer We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges., • Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Veterans and military spouses encouraged to apply What You'll Do: • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Perform additional duties as assigned. Your Qualifications Includes: • Bachelor's Degree or relevant work experience required., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Ability to work weekends, evenings, holidays as necessary/required. Who You'll Supervise: • Front Desk Team, • Guest Services TeamSalary range for this position, based on experience, is $66,300.00 to $80,000.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionHeadquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A proactive and analytical Senior Internal Auditor who will play a key role in driving Sarbanes-Oxley (SOX) compliance, operational audits, and advisory engagements that strengthen governance, mitigate risk, and drive business performance across the organization. Reporting to the Manager, Internal Audit, you will evaluate and enhance internal controls across all business units while gaining broad exposure to our corporate headquarters in New York City and across our portfolio of iconic hotels and resorts across the United States. This role offers the opportunity to collaborate with key internal and external stakeholders across the enterprise, including Executive and Senior Leadership, Loews Corporation Internal Audit, co-source partners, and external auditors. Who You Are: A guardian of ethics guided by principles of integrity, honesty, and respect. A continuous learner who is constantly evolving, mastering new skills, and staying updated on industry trends. A relentless communicator, fostering collaboration to support their colleagues and drive collective success. A natural, effective leader who takes initiative, makes decisions, and motivates others. An adaptive learner who is nimble in acclimating to new situations and thrives in a dynamic work environment. Veterans and military spouses are encouraged to apply. What You'll Do: Provide independent, objective assurance and advisory services to assess, evaluate, and validate the design and operating effectiveness of internal controls, while also adding value towards continuous process improvement opportunities within the organization. Assist with managing and executing the planning, fieldwork, and reporting phases of financial, operational, and compliance audits across all business units (e.g., corporate/home office, hotel properties, and the shared service center), including the completion of annual Sarbanes-Oxley (SOX) Compliance audit procedures as required by SOX 404. Participate in annual and project-based audit risk assessment processes, including understanding standard operating procedures and policies, interviewing key internal stakeholders, reviewing control self-assessments (CSAs) completed by management, and analyzing financial data and information. Perform detailed audit testing procedures during the fieldwork phase, while maintaining supporting audit workpapers, and thoroughly documenting audit results and any audit issues identified. Clearly, concisely, and timely communicate audit results and significant findings to Internal Audit Manager, VP of Internal Audit, control or process owners, and senior management, as well as effectively advise on audit recommendations and corrective action plans to remediate issues. Share input and ideas towards enhancing internal audit processes and procedures, as well as utilizing available tools to improve operating efficiency and effectiveness. Assist with training and coaching new team members as well as external co-source audit staff. Maintain regular attendance in conformance with standards. May be required to work varying schedules as needed to support business operations. Attend/complete all required meetings and training. Other duties as assigned. Your Qualifications Include: Bachelor's degree in accounting, finance, or related field is required; Master's degree in referenced fields is a plus. A minimum of three years of external or internal audit experience with working knowledge of and skill in applying Generally Accepted Accounting Principles (GAAP), Generally Accepted Auditing Standards (GAAS), Institute of Internal Auditors (IIA) standards, and SOX Compliance requirements. Understanding of internal controls and risks over financial reporting with the ability to recognize significant control issues/gaps and risk exposure across the organization. Experience assessing financial, operational, and compliance (including SOX) risks and evaluating the adequacy, design, and operating effectiveness of internal controls. Excellent communication skills (verbal and written) in interactions with team members at all levels, including control or business process owners and senior management. Strong interpersonal skills with the ability to effectively develop and maintain positive working relationships cross-functionally with all levels of team members (e.g., Accounting, Finance, Operations, Compliance, Legal, HR, Loews Corporate Internal Audit, etc.) and external parties (e.g., co-source partners and external auditors). Flexibility to work independently and in a team-oriented environment depending on assignment needs. Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint, etc.) required. Knowledge of systems and applications such as, Oracle Enterprise Resource Planning (ERP), Workday Human Resources Information System (HRIS), Opera Property Management System (PMS), etc. with the ability to utilize system reports for audit testing and data analytics, preferred. Experience utilizing audit management tools (e.g., Optro, formerly known as AuditBoard) and leveraging AI tools (e.g., Microsoft Copilot), a plus. Ability to work a flexible schedule to reflect business needs. Must be willing and able to travel approximately 30% of the time, depending on business needs. Who You'll Supervise: External co-source staff auditors, as needed. Salary range for this position, based on experience, is $80,000.00 to $100,000.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description The role… At Soho House, the Front Office Manager embodies the highest standards of hospitality, professionalism, and member experience. This role is responsible for leading the Front Office operation, ensuring seamless arrival, departure, and in-house experiences for members and guests. The Front Office Manager develops and implements operational processes that drive efficiency, service excellence, and team engagement while fostering a welcoming and inclusive environment. The Front Office Manager oversees the daily operation of Reception, Member Services, Guest Relations, and Hotel Operations, ensuring all service standards are consistently delivered. This role partners closely with Membership, House Management, Food & Beverage, Housekeeping, and Maintenance teams to create exceptional and memorable experiences for every member and guest. A successful Front Office Manager thrives in a fast-paced hospitality environment, demonstrates strong leadership and problem-solving skills, and is passionate about delivering elevated service aligned with the Soho House brand. Main Duties • Lead, coach, and develop Front Office team members to deliver exceptional service and hospitality., • Recruit, interview, onboard, train, and support the development of Front Office team members., • Create schedules and manage staffing levels to support business needs while maintaining labor budgets., • Conduct regular team meetings, performance discussions, coaching conversations, and performance reviews., • Address performance concerns through coaching and corrective action when necessary., • Foster a positive, inclusive, and service-focused team culture., • Oversee the daily operation of Reception, Front Office, and Member Services teams., • Ensure all Front Office policies, procedures, and Soho House service standards are consistently followed., • Ensure members, guests, and hotel residents receive a warm, welcoming, and personalized experience., • Monitor room occupancy, arrivals, departures, VIP guests, and daily business activity to ensure smooth operations., • Resolve guest and member concerns promptly, professionally, and effectively., • Support member recognition initiatives and personalized service experiences., • Respond to guest and member inquiries, requests, and feedback in a timely manner., • Maintain effective communication with Housekeeping, Membership, Food & Beverage, Maintenance, and other departments to ensure seamless operations., • Communicate daily events, occupancy levels, VIP arrivals, and operational updates to relevant stakeholders., • Support departmental budgeting, payroll management, scheduling, and labor planning., • Monitor departmental expenses and staffing levels to ensure operational efficiency and budget compliance., • Review operational reports, guest feedback, and service metrics to identify opportunities for improvement., • Maintain accurate records and ensure compliance with company policies, procedures, and audit requirements., • Uphold Soho House service standards and lead by example., • Monitor guest satisfaction, member feedback, online reviews, and service performance metrics., • Support service recovery efforts and ensure guest concerns are resolved effectively., • Identify and implement opportunities to improve operational efficiency and the member and guest experience., • Ensure completion of onboarding, training, and required compliance programs., • Conduct regular 30/60/90-day check-ins, coffee chats, and ongoing development conversations with team members., • Recognize achievements and support career development opportunities., • Promote employee engagement, retention, and internal growth within the department., • Other duties as assigned by the supervisor. Required Skills & Qualifications • Minimum 3–5 years of Front Office leadership experience within a luxury hotel, lifestyle hotel, boutique property, private members club, or hospitality environment., • Proven experience leading, developing, and motivating hospitality teams in a fast-paced operation., • Strong knowledge of hotel property management systems, including Opera or similar platforms., • Experience utilizing reservation systems, CRM platforms, guest management systems, and scheduling software., • Strong understanding of luxury hospitality service standards and guest recovery principles., • Excellent verbal and written communication skills., • Strong organizational, problem-solving, decision-making, and conflict-resolution abilities., • Ability to multitask, prioritize effectively, and remain calm under pressure., • Proficiency in Microsoft Office Suite, Salesforce, Opera, and reporting tools., • Flexible schedule, including evenings, weekends, holidays, and special events as business needs require., • Hospitality degree or equivalent experience preferred., • Bilingual language skills are a plus. Physical Requirements • Must be able to seize, grasp, turn, and hold objects with hands., • Must be able to stand and walk for extended periods throughout a shift., • Must be able to move throughout all areas of the property frequently and efficiently., • Must be able to occasionally bend, kneel, crouch, reach, and climb., • Must be able to push, pull, carry, and lift up to 30 pounds., • Must be able to perform repetitive motions and physical activities associated with hotel and front office operations., • Must be able to work in a fast-paced environment while maintaining attention to detail and service standards. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick, personal + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$80,000—$85,000 USD

Job DescriptionHeadquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: This is a bonus eligible position Competitive health & wellness benefits, 401(K) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Employee Hotel Rates, other discounts, perks and more What We're Looking For: As the IT Audit Manager at Loews Hotels, you'll be at the forefront of our IT-focused audit endeavors, reporting directly to the Vice President, Internal Audit. This role offers an opportunity to lead and manage Sarbanes-Oxley (SOX) compliance audits over IT general controls (ITGCs) and drive operational IT audit processes, ensuring the integrity and security of our technology landscape. Collaborate closely with the VP, Internal Audit to craft annual risk assessments and risk-based audit plans, leveraging your expertise to identify key areas of focus and opportunity. Further, the IT Audit Manager successfully establishes positive working relationships with key internal and external stakeholders at all levels, including Executive and Senior Leadership, Loews Corporation Internal Audit, co-source partners, and external auditors. Who You Are: A guardian of ethics guided by principles of integrity, honesty, and respect A continuous learner who is constantly evolving, mastering new skills, and staying updated on industry trends A relentless communicator, fostering collaboration to support their colleagues and drive collective success A natural, effective leader who takes initiative, makes decisions, and motivates others A quick learner who is nimble in adapting to new situations and thrives in a dynamic work environment Veterans and military spouses are encouraged to apply What You'll Do: Perform annual risk assessments to develop the annual risk-based audit plan, evaluating the adequacy and operating effectiveness of internal controls by conducting audits of all business units (i.e., corporate/home office, hotel properties, and the shared service center), communicating audit recommendations to remediate audit issues or concerns identified, and providing IT advisory and assurance services to improve internal controls, operations, risk management, and compliance Provide independent, objective IT assurance and advisory services to assess, evaluate, and validate the design and operating effectiveness of internal controls, while also adding value towards continuous process improvement opportunities within the organization Lead and manage the planning, fieldwork, and reporting phases of IT compliance audits (including the review of quarterly IT SOX compliance certifications and completion of annual IT SOX compliance audits as required by SOX 302 and SOX 404, respectively) across the organization Participate in the Annual Audit Risk Assessment and Enterprise Risk Management (ERM) processes, including understanding standard operating procedures and risk management policies, IT security and governance policies, interviewing key internal stakeholders, reviewing control self-assessments (CSAs) completed by hotel management, and analyzing financial data and information, which will help define annual risk-based audit plans Share input and ideas towards developing audit risk and control matrices, mapping/documenting processes and procedures (e.g., flow charts and walkthrough narratives), and creating/enhancing audit methodologies and strategies Perform detailed IT audit testing procedures during the fieldwork phase, while maintaining supporting audit workpapers, and thoroughly documenting any audit results and issues identified Execute integrated audits consisting of financial, operational, IT, and compliance auditing procedures in collaboration with the Audit Manager Clearly and timely communicate audit results and significant findings to the VP, Internal Audit, business and process owners, and senior management, and effectively advise on audit recommendations and corrective action plans to remediate issues Assist with drafting formal audit reports and presentations that will be communicated to the Audit Committee, Executive and Senior Leadership team members and all other related key stakeholders Partner with the IT Security and Governance team to assess and evaluate all IT general controls (ITGCs), as well as to complete special projects involving Cyber Security, Data Governance & Classification, Service Organization Controls (SOC) Reviews, System Implementations, Payment Card Industry Data Security Standards (PCI DSS) Compliance, etc. Collaborate with the IT Business Intelligence team to design data analytics for continuous monitoring and automated audit testing by leveraging available analytical tools and resources Hire, train, coach, and develop new staff and senior internal auditors, as needed Co-lead and manage internal and external parties (e.g., co-source partners) to conduct planned audits Coordinate with external auditors for interim and year-end financial statement audits, as necessary Attend all required training sessions and meetings Perform other duties as assigned Your Experience Includes: Bachelor's in accounting, finance, or IT related field required; Master's degree in referenced fields preferred A minimum of six years of external or internal audit experience with working knowledge of and skill in applying Generally Accepted Accounting Principles (GAAP), Generally Accepted Auditing Standards (GAAS), Institute of Internal Auditors (IIA) Standards, SOX Compliance Requirements, Cyber Security Framework Standards (e.g., National Institute of Standards Technology - NIST), PCI DSS, etc. Extensive understanding of internal controls and risks with the ability to recognize significant control issues and risk exposure across the organization Experience assessing IT risks (including SOX), and evaluating the adequacy, design, and operating effectiveness of ITGCs Strong understanding of IT security, governance, network, and infrastructure processes and procedures Familiarity with utilizing data analytics tools to gain full coverage of audit population and automate auditing procedures Proven track record of successfully managing and leading staff and senior internal auditors to effectively and sufficiently complete audit assignments and timely report on results Excellent communication skills (verbal and written) in interactions with team members at all levels, including control or business process owners and senior management Strong interpersonal skills with the ability to effectively develop and maintain positive working relationships cross-functionally with all levels of team members (e.g., Accounting, Finance, Operations, Compliance, Legal, HR, Loews Corporate Internal Audit, etc.) and external parties (e.g., co-source partners and external auditors) Flexibility to work independently and in a team-oriented environment depending on assignment needs Combination of Public Accounting (external audit) and Internal Audit experience preferred IT audit experience at a company within the hospitality, restaurant, and retail industries, preferred Knowledge of systems and applications such as, Oracle Enterprise Resource Planning (ERP), Workday Human Resources Information System (HRIS), Opera Property Management System (PMS), etc. with the ability to utilize system reports for audit testing and data analytics, preferred Ability to work a flexible schedule based on business needs Must be willing and able to travel up to 30% of the time, depending on business needs Who You'll Supervise: Indirect team members (i.e., senior internal auditors) depending on the projects assigned External co-source staff auditors, as needed External co-source staff auditors, as needed Salary range for this position, based on experience, is $116,000.00 to $145,000.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionDescription: Hotel Indigo Williamsburg Brooklyn, managed by StepStone Hospitality, is a boutique lifestyle hotel located in the heart of Williamsburg. We combine local character with modern design to create a unique guest experience. StepStone Hospitality is known for its people-focused culture and commitment to operational excellence across its portfolio. The Sales Manager is responsible for driving revenue growth through corporate, group, and leisure sales segments. This role will focus on developing new business opportunities, maintaining strong client relationships, and achieving revenue targets. Key Responsibilities • Develop and implement strategic sales plans to meet or exceed revenue goals, • Prospect, solicit, and secure new business accounts, • Maintain relationships with existing clients and key accounts, • Conduct site tours, sales calls, and client presentations, • Negotiate contracts and pricing agreements, • Collaborate with revenue management and operations teams, • Track sales activity and maintain accurate records in CRM systems, • Stay informed on local market trends and competitor activity Qualifications • 3+ years of hotel sales experience preferred, • Strong knowledge of the NYC/Brooklyn market is a plus, • Excellent communication, negotiation, and organizational skills, • Proven ability to meet or exceed sales targets, • Experience with hotel CRM systems and sales reporting tools, • Professional, self-motivated, and results-driven Benefits • Competitive salary + bonus structure, • Health, dental, and vision insurance, • Paid time off, • Employee hotel discounts (portfolio-wide), • Career growth opportunities within StepStone Hospitality Equal Opportunity Employer StepStone Hospitality and Hotel Indigo Williamsburg Brooklyn are equal opportunity employers and welcome applicants from all backgrounds. Requirements:

Job Description Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures., • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts., • Review, submit for approval, and order capital budget items as required., • Review correspondence from guests and incident logs; direct staff according to information obtained., • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained., • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Position Requirements • Associate or Bachelor’s degree preferred., • 1 to 3 years hospitality related experience, including front desk operations experience. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description As the Event Manager with F&B 575 LLC at Aman New York, you will plan, manage and operationally support the coordination of all event details and logistics. The Event Manager will assist the client in all aspects of building the BEO, facility arrangements, and equipment, communication of client needs to the internal team, and directly support the goals of the Sales & Events Department. The Event Manager will work with other departmental colleagues to ensure that company requirements are upheld while ensuring the company meets and exceeds guests’ expectations. This position has an annual compensation rate of $75,000 + Commission. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: • Act as the main point of contact for event clients immediately following the booking, throughout the planning process, and during the event., • Manage client relationships and respond 12 hours efficiently to client questions via email, Tripleseat discussions, in person, by phone, conference calls, • Proactively engage and communicate with clients to ensure a positive experience, • Ensure all event information is up to date and fully detailed in Tripleseat before deadlines, • Maintain the calendar of events through Outlook and Tripleseat while attending all necessary event meetings and calls, • Collaborate with other departments to accommodate special requests for high-profile guests, clients, and partners, • Implement event execution procedures as per the Regional Director of F&B Operations, Director of Sales & Events, and General Manager’s vision and standards, • Detail BEOs and create floorplans based on Outlets, • Manage and ensure that the BEO board is up to date, • Lead BEO meetings, • Create and distribute up-to-date event floorplans, BEOs, day of supervisor event packets, and rental orders correctly, • Assist in the setup, breakdown, and execution of events, • Ensure all event rentals are scheduled conveniently for the operations of the property, • Professionally and efficiently communicate with sales, culinary, hotel, and executive leadership as needed, • Interface with the culinary department to ensure proper delivery and coordination of food service, • Liaise with external vendors leading up to and throughout the event, including deliveries & pick up, • Responsible for collecting and organizing all final event payments as per the signed agreement, • Be the point of contact for the accounting team to ensure reports are up-to-date and accurate; correcting any discrepancies or late payments, • Process event close-out checks on the night of or following morning of each event REQUIRED EXPERIENCE AND QUALIFICATIONS • Must be capable of working in a team-oriented environment to achieve the property’s common goal of guests satisfaction, • Positive, engaging, and energetic personality, • Must be personable and comfortable with guests and be able to anticipate their needs., • Must be organized, manage time efficiently, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal in English, • Able to handle a multitude of tasks in a fast paced environment, • Ability to maintain a clean and professional appearance as per company policies, • Multi-lingual is a plus, • Must be able to take constructive feedback and work well in a team dynamic, • Must have full schedule availability and flexibility based on the need of the business and as directed from the Director of Sales & Events, • 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage, • Must have Tripleseat & Micros experience EEO M/F/M/V/D We use eVerify to confirm U.S. Employment eligibility.

Job Description Director of Sales – Full-Service Hotel Newark, NJ Salary Up to $105,000 Are you ready to take the lead in a high-impact sales role in one of New Jersey’s most dynamic and strategically positioned markets? We are seeking a driven, strategic, and relationship-focused Director of Sales to lead the sales function for a full-service hotel in Newark. This is an opportunity for a sales leader who wants to influence outcomes, shape strategy, and drive meaningful revenue growth—not simply maintain existing business. Why This Role Stands Out Positioned in a major transportation and business hub, this hotel offers access to strong corporate demand, group business, and year-round travel activity. You will have the autonomy to refine strategy, expand market share, and strengthen key partnerships, all while working with a supportive ownership group that values performance and initiative. This is more than selling rooms—this is building a high-performing revenue engine. Key Responsibilities • Lead and execute the hotel’s overall sales strategy across corporate, group, and transient segments, • Drive revenue growth through proactive prospecting, account development, and strategic positioning, • Build and maintain strong relationships with corporate clients, meeting planners, associations, and local partners, • Collaborate closely with the General Manager and operations team to ensure seamless event execution and client satisfaction, • Identify and reactivate past accounts while developing new revenue channels, • Oversee sales forecasting, budgeting, contracting, and reporting with accuracy and discipline, • Represent the hotel within the Newark business community, including local networking events, CVB initiatives, and industry functions, • Utilize market data, STR reports, and competitive analysis to inform strategy and maximize profitability What We’re Looking For • 5+ years of progressive hotel sales experience, preferably within a full-service or branded hotel environment, • Proven ability to lead, motivate, and develop a sales team while driving measurable results, • Strong background in revenue strategy, forecasting, and budgeting, • A proactive, solutions-oriented mindset with the ability to identify and capitalize on opportunities, • Excellent communication, presentation, and negotiation skills, • Bachelor’s degree in hospitality, business, or related field preferred, • Experience with hotel sales systems, CRM platforms, and reporting tools Compensation & Benefits • Base salary up to $105,000, • Health, dental, and vision insurance, • 401(k), • Paid time off, • Hotel and travel discounts, • Referral bonus program, • Supportive leadership team with a focus on growth and development Take the Next Step If you are a results-driven sales leader ready to make an impact in a high-demand Newark market, we want to hear from you. Step into a role where your strategy drives performance, your relationships fuel growth, and your leadership shapes the future of the hotel.

Job Description The Front Office Supervisor reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest. MAIN DUTIES: • Supervise and oversee the daily operations of the Reception team, • Ensure standards are followed in all areas and exceptional service is provided to all guests., • Assist in the training and development of the Reception team, as well as the on boarding of all new hires., • Assist Reception team in handling any and all guest inquiries and complaints., • Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests., • Occasional coverage of the night manager shifts, • Cover multiple Manager on Duty (MOD) shifts per week, • Ensure integrity of billing and cash handling Ensure high level of communication between Front Office and all other departments within the hotel REQUIREMENTS: · Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor · Knowledge of Opera PMS · Excellent communication skills · Friendly and professional telephone etiquette · Excellent level of spoken and written English · Exceptional organization and administrative skills · Exceptional PC skills · Ability to remain calm under pressure · Flexible scheduling EMPLOYEE BENEFITS: · Paid vacation, sick and personal days · Health,dental, vision and life insurance plans · Commuter benefits · Holiday staff parties and staff appreciation events · In house uniform dry cleaning services · Employee meals while on duty · Departmental and company-wide incentive programs

Job Description Scope of the Job Job Purpose: Senior Member Relations Managers are responsible for the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Senior Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimized visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members. Key Responsibilities: In House Experience: • Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person., • Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants., • On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction., • Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests., • Attend pre-shifts and manager line up, update the teams on pertinent shift needs., • Update members Open Table notes with anything pertaining to service preference., • Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish), • During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible., • Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending., • Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues., • Take the initiative to create memorable personal outreach moments for special occasions (wedding, births, promotions, new movie, etc.), • Work with Membership Manager of the House to host/co host new Member Introductions, hosting one on one intros and helping support the initiative to have all members receive an intro. Bedroom/Hotel Experience: • Ensure there is a major focus on member bedroom experience / relationships daily, ensuring arrivals are checked for special arrivals, requests, VIP, house regulars, valued members requests are met, and welcome notes are written daily., • Handle precheck of all VIP, house regular, and valued member rooms and they are ready for arrival., • Arranging amenities for hotel guests as requested, making yourself available and the key point person so that guests know you're their contact., • Meet all VIP, house regulars, valued members upon arrival or during their time at the House, arranging amenities as requested and making yourself available as the key point person so that guests know you're their contact., • Maintain high quality and clear reservation notes, checking and activating, updating systems. Member Management In The House • Positively grow relationships and connections with all members so that they know you and your role at the House, and lead as the point of contact for all our VIP, house regulars, valued members., • Oversee and make decisions in the real time handling and management of members and their guests in the Houses, including behavioral issues, extended guest lists, one offs and special requests., • Create and maintain clear behavior notes following an incident in the House so that the Head of Membership/Membership Manager can follow up the next day., • Work with the GM/AGM and Head of MR on recovery on any issues, develop opportunities or create solutions to elevate the member experience. Timely follow through with members is key., • Add information to the snapshot and provide relevant information about member feedback, House experience including any challenges or issues (membership portion), • Be able to use Micros and work with the goodwill budget of the Houses to comp some members bills when needed in support of recovery or other issue. House Atmosphere and Environment • Ensure the House has a positive vibe and energy, consistently being the best version of yourself, being friendly and approachable whilst always looking presentable and having fun at work whilst showing that you care., • Ensuring music, lighting, smell and team member energy in the House is maintained to the typical Soho House standard., • Ensure a smooth handover to colleagues at the end of the day, whether that is other member relations team or membership. Membership Development • Participate and help create events that fit the needs of the House's demographic and House Identity Plan, being inclusive, varied and appealing to all members., • Promote our member events to all members to drive attendance and increased bookings., • Work with MEM to drive higher attendance to our events. Attend and support member events., • Work with the GM, Head of MR, and MM over Committee Meetings and gather member feedback to tailor experiences/activities to the need of the House around what is happening in the city (i.e. host a table for the Summit), • Work with Head of MR on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts., • Work with Head of MR / FOM in implementing any new system or SOP pertaining to members (new check-in system, connect, House pay, etc) Measures of Success: • Collaboratively partner and build a strong relationship with their General Manager, the Head of Member Relations, the Membership and Reception teams and the HODS to ensure we have a seamless member experience., • Consistently high feedback and member recognition., • Maximised objectives of each individual House, whilst celebrating their members, whether Local or Every House and ensuring that each visit is a positive one., • Increased House visits from all members but especially PWKs/FHMs., • Increased revenue spend through in room upsells/amenities/experiences and table side opportunities Budget Responsibilities: None Direct Reports: None Business Context Reports to: General Manager, dotted to Head of MR and Chief MRO Structure Specific to each House Challenges / Priorities: Specific to each location/as specified in interviews and objectives/goals Key Contacts/ Stakeholders: Internal: Club Director (if applicable) Head of Membership/Membership Manager GM Head of Events Position Profile Experience Required: • A highly social, outgoing individual who values personal interactions, • Organized and efficient, capable of managing many different moving parts at once, • Strong communication skills and ability to work across teams, • Someone who is capable of taking the initiative and feels passionately about Soho House and its members. Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$90,000—$100,000 USD

Job Description Senior Full-Stack Engineer Player-Coach | Venture-Backed Hospitality SaaS | New York City | In-Person Two openings, identical scope · Confidential client search managed by EqualAccess THE ROLE Our client is a seed-stage, venture-backed hospitality operations platform based in New York. The product manages smart devices, guest experiences, and field teams for operators running thousands of short-term rental and boutique hotel units across multiple regions. The company has strong product-market fit, very low customer churn, and a clear lead in its niche. The company is mid-rebuild, migrating off a legacy no-code platform onto a hand-built TypeScript monorepo with a new database, API layer, dashboard, and mobile app. You join at the point where the architecture is being set. You will not inherit a legacy system. You will build the one that replaces it, and you will define the patterns every future engineer at the company inherits. This is a player-coach role. Most of your week is hands-on building, roughly six hours a day in the code. The rest is leading: code review, architectural guidance, and pairing with the engineers around you. You own both your output and theirs. WHAT THIS ROLE IS AND IS NOT This role is This role is not • A building role. New product, new architecture., • In-person in New York City, full-time., • Full-stack with a backend lean., • AI-native. Daily use of Claude Code, Cursor, or Copilot., • A leadership seat. You own the team's output, not just your own., • An optimization or maintenance role., • Remote or hybrid., • A single-layer or frontend-only specialist seat., • A role where AI tooling is optional or experimental., • A pure individual-contributor role with no team accountability. WHAT YOU WILL DO • Ship full vertical slices across the TypeScript monorepo, from schema migration to backend service to typed frontend component, in a single pull request., • Drive the rebuild through its remaining phases: web dashboard, admin surface, mobile app, and public API., • Build for a multi-region, data-residency-sensitive product from day one., • Integrate with the messy real world: property management systems, smart locks, payments, and a high-frequency telemetry pipeline., • Lead and mentor through code review, architectural guidance, and pairing, and set the quality bar., • Establish AI-assisted development practices that scale as the team grows. WHO YOU ARE • Five or more years writing production TypeScript and JavaScript., • Two or more years leading engineers as a tech lead, engineering manager, or senior engineer who genuinely owned team output., • True full-stack range. You can write a schema migration, a backend service, and a typed frontend component in the same afternoon., • Strong relational database instincts: schema design, migrations, indexes, and query plans., • Demonstrated fluency with AI coding tools. You can articulate where they accelerate you and where they quietly mislead you., • Sound architectural judgment. You know when to build, buy, refactor, or ship as-is., • Clear written communication. The team is async-first, and decisions happen in writing. Bonus: Nest-style backends, App-Router frontends, offline-first mobile, end-to-end type safety, or high-frequency event pipelines, and vertical SaaS with deep integration surface area. COMPENSATION $200,000 to $220,000 per year, based on experience. Full-time and in-person at the company's office in New York City. To learn more or refer a candidate, reach EqualAccess at recruiting@theequalaccess.com.

Job Description The role… At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List. A successful Front Office Overnight Manager has previous experience managing a high-volume, elevated and customer driven boutique property (preferably overnight). In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand. Main Duties • Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience, • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up, • Oversee concierge role and provide information about local attractions, shopping and points of interest in the city, • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival, • Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training, • Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable, • Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget, • Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries, • Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained, • Deliver the highest standards of customer service and process, track and report all guests' disputes and claims Required Skills/Qualifications • Minimum of 5+ years' experience managing Front Office operations, • Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must, • Detail oriented, ability to multitask and work in a fast-paced environment, • Customer services oriented and excellent verbal and written communication skills, • Flexible schedule, evenings, weekends as needed, • Bilingual language skills a plus, • Hospitality Degree preferred Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$75,000—$85,000 USD

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Health insurance About Savory Hospitality Savory is a full-service, boutique hospitality firm on a mission to elevate the corporate dining experience, making it fresher and more reliable with a focus on quality food experiences and hospitality excellence. At Savory, we have a common thread that resonates through everything we do: PASSION! We are passionate about the creation of our menus, where our food comes from, and, most importantly, were passionate about our people and the hospitality we show to our clients, our vendors, and each other. Our rapid growth has prompted us to seek qualified individuals who will add a positive impact to our team and help shape the future of Savory. About the role We are seeking an organized, warm, and driven Hospitality Manager to join the Savory Hospitality team at one of our business dining locations. Our business dining locations are one of our unique service offerings that offer the full Savory team member experience as well as the opportunity to work directly with our onsite client on a daily basis. Our ideal candidate will anticipate and address the needs of the company and our clientele with a heavy focus on hospitality, service, health and safety standards, and team management. This role is a key addition to our growing team. Here are some examples of the primary responsibilities of our onsite Hospitality Manager: • Direct and oversee on site food and drink production, sales activities, and personnel, • Place orders both through vendors and internally for daily meals, ingredients & grab and go items, • Uphold Standards, best practices and coach employees as necessary, • Make improvements as needed escalating issues to GM when necessary, • Track Equipment cleaning and maintenance, work with GM to schedule necessary service, • Embody Savorys core hospitality standards at every turn, externally with our guests and internally with teammates while maintaining a strong sense of professionalism, • Communicate dynamically, both internally and externally with all levels of both organizations: upper management, associates, clients, and back-of-house culinary team, • Proven understanding of kitchen operations, including food preparation, safety standards, quality control, and inventory management., • Strong knowledge of menu planning, and vendor relations., • Exceptional communication and customer service skills, with a focus on client satisfaction and personalized service., • Knowledge of health and safety regulations, food handling practices, and compliance (ServSafe Certification preferred). What were looking for At Savory, our people are at the heart of everything we do. Were a tight-knit team of passionate, innovative culinarians who strive to live our values every day: authenticity, curiosity, collaboration, solutions, and community. Your experience should show us the following: • At least 3 years of management experience in a hospitality setting (catering, restaurant, hotel), • Ability to Multitask, prioritizing and delegating tasks appropriately, • Proven experience in leading a diverse team and holding team members accountable, • Strong computer skills, with an emphasis on Excel and Word. Restaurant365 and/or Flex Catering experience is a plus!, • Excellent professional, verbal and written communication skills, • Demonstrated ability to train, manage, and supervise a diverse team, • Effective problem-solving and mediation skills, • NYC Food Handlers Certification, or willingness to obtain one within one month of hire, • Standing and walking for the majority of daily working hours, • Ability to lift up to 50 pounds, • Willingness to work a flexible schedule daytime Monday Friday and occasionally including nights, weekends, or holidays In addition to a growth-focused, positive work environment, our talented team enjoys: • Competitive salary, commensurate with experience, • Company-sponsored medical plans, including health, dental, and vision insurance, • Paid time and holidays off, • Flexible Spending Account (FSA) and transit enrollment

Job Description Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: New York. This is a hybrid role, must live in the NY tri state area and be able to go into office 3 days a week, subject to change to 5 days at any time. Learn more at www.firstagency.com What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Project Manager will consistently deliver exceptional service to our high-touch clients through excellent project management and creative solutions. This position will support virtual, in-person and hybrid events which include but are not limited to; internal programs, client-facing events including conferences, hospitality, thought leadership, sporting, and cultural programs. There is a requirement for onsite events to travel domestically or abroad as required. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions • Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity, • Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating and managing site selections, contract management for venues and suppliers, • Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.), • Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders (required), • Ensure adherence to the client's standards of operation and policies and that compliance and risk guidelines are followed, • Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events, • Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements, • Track time spent to projects to accurately reflect the work being done, • Co-plan with colleagues and the client on larger scale programs; strong team player, • Share knowledge of best practices, new suppliers, services and venues, • IBD client-facing dinners, events, experiences, and ticketed events. What We Are Looking For • 2-4+ years' event management experience, preferably in a corporate or financial environment, • Proficient with Microsoft Office applications such as PowerPoint and Excel, • Motivated, self-starter, ability to work independently and project plan; ability to think innovatively, • Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines, • Virtual event experience preferred – Webex and Zoom experience, • Leadership/influencing/negotiation and decision-making skills, • Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative solutions, • Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles, • Strong client management skills, • Strong oral and written communication skills, • Ambitious, proactive and highly organized, • Willing to travel to various locations for site-visits and on-site management of events, • Experience working with large and complex databases preferred, Cvent experience preferred, • Knowledge of venues and suppliers in key US cities At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth • Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $63,200.00 - $72,700.00. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-hybrid #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Company Overview Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. Position Overview The Global Security Operations Center (GSOC) Analyst will be responsible for handling the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with an understanding of the industry's best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The Security Analyst will act as a trusted source of truth, upholding the highest standards of preparedness, response, and recovery capabilities across all regions. This position is 100% in person at the client site and has a start date of July 31st, 2026. Duties and Responsibilities • Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes., • Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies., • Dispatch security officers, facilities, and on-site EMS personnel as required via telephone and/or radio during security or medical incidents., • Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact., • Maintain meticulous data keeping for security systems maintenance, tracking all repairs, problematic devices and escalating damaged equipment to the Systems Team, ensuring e2e repair completion., • Utilize mass communication systems to deliver urgent messages to the Crisis Management Team and operational leaders, adhering to established protocols., • Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty., • Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records., • Operate multi-line telephone and radio equipment., • Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager., • Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response., • For the first six months likely working alone as a single operator. Must be self-reliant, organized, and able to work independently., • Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and or replacement badges., • All other duties as assigned. Qualifications and Skills Qualifications: • Bachelor's degree in Security Management, Emergency Management, Criminal Justice, or a related field is highly recommended and / or more than 3 years of experience in emergency management, crisis management, emergency operations centers, or a related field., • Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems., • Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable., • Familiarity with Everbridge, Ontic and Microsoft 365 products. Required Skills: • Exceptional vigilance and attention to detail., • Strong analytical and problem-solving skills., • Excellent interpersonal and communication abilities., • Ability to work independently and make decisive, well-informed decisions., • Proven capability in handling high-stress situations and de-escalating conflicts., • Emotional intelligence and awareness to handle high stress situations with candor. Position Type and Schedule • This is a full-time, in-person position located in New York, New York., • Salaried, exempt professional., • Shift schedule., • The GSOC operates approximately 24/7. Work Environment and Physical Demands Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: • Exposure to stressful situations, such as challenging individuals or high-alert security issues., • Exposure to sensitive and confidential information., • Regular computer usage., • Frequent sitting and standing. Global Guardian Values • We are hyper-responsive, • We find a way to “yes”, • We do what we say, • We work as a team Equal Opportunity Employer Statement Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact HRrecruiting@globalguardian.com. Powered by JazzHR 2aaKpMfUS5

Job DescriptionPosition Summary The Chief Engineer serves as a key member of the Executive Leadership Team and is responsible for all engineering, facilities, life-safety, regulatory compliance, asset preservation, sustainability initiatives, capital projects, and maintenance operations for the flagship Canopy by Hilton New York. The role ensures the highest levels of guest comfort, operational efficiency, brand compliance, and protection of hotel assets while leading a high-performing engineering team in a 24/7 luxury hospitality environment. Primary Responsibilities • Lead all engineering and maintenance operations for guestrooms, public spaces, restaurants, bars, rooftop venues, meeting space, back-of-house areas, and exterior assets., • Develop, mentor, and manage engineering team members., • Oversee preventive, predictive, and corrective maintenance programs., • Manage operating budgets, utilities, contracts, and capital expenditure projects., • Coordinate inspections, permits, testing, and compliance requirements., • Lead emergency response, business continuity, and life-safety programs., • Partner with ownership, Hilton representatives, and hotel leadership on asset management and operational initiatives.Building Systems Expertise, • HVAC Systems: Chillers, chilled water systems, cooling towers, condenser water systems, FCUs, AHUs, MAUs, smoke purge systems, exhaust systems, dampers, VFDs, unit heaters, BMS, and EMS platforms., • Central Plant Operations: Pumps, heat exchangers, expansion tanks, hydronic systems, chemical treatment programs, and associated controls., • Electrical Systems: Switchgear, transformers, electrical distribution, emergency generators, ATS equipment, panels, disconnects, UPS systems, and critical power infrastructure., • Plumbing Systems: Domestic water, hot water generation, booster pumps, PRVs, mixing valves, drainage systems, grease interceptors, sewage ejectors, and storm systems., • Fire & Life Safety Systems: Fire pumps, sprinkler systems, standpipes, fire alarm systems, smoke control systems, emergency communications, and FDNY-required systems., • Vertical Transportation: Elevators, escalators, machine rooms, inspections, and contractor management., • Commercial Kitchen Systems: Kitchen ventilation, electrostatic precipitators, refrigeration systems, condensers, and food service support equipment., • Building Envelope & Guestroom Systems: Doors, windows, roofing systems, finishes, locks, lighting controls, and guestroom technologies.NYC Regulatory Experience, • FDNY inspections, violations, testing, and corrective actions., • DOB permits, filings, and special inspections., • Local Law compliance, annual testing, and reporting., • Insurance inspections, Hilton brand audits, and life-safety compliance.Required Qualifications, • Minimum 7 years of hotel engineering experience., • Minimum 3 years in a leadership role such as Chief Engineer, Assistant Chief Engineer, or Engineering Manager., • Strong knowledge of high-rise hotel operations and MEP systems., • Experience managing capital projects in occupied hospitality environments., • Proficiency with CMMS, BMS, and energy management systems., • Previous hotel opening experience preferred., • Hilton experience preferred.Required Certifications, • EPA Universal Refrigerant Certification, • FDNY Q-01, • FDNY F-89, • FDNY S-12, • FDNY S-13, • FDNY P-98Preferred Certifications, • OSHA 30-Hour Certification, • CPR / AED / First Aid Certification

Job Description Market Segments: • Corporate Negotiated & Entertainment., • Group (SMERF) Position Purpose: We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Minimum of 2/4 years hotel sales experience – luxury brand preferred. Works Closely with: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Reservations/Revenue. Essential Functions & Duties: • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market. General Skills • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Business acumen Technology • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites, • Hoteligence/Demand 360 This role does not need to action anything Food & Beverage or Events related. Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business., • Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared. Market Segment: Group and Corporate Negotiated/Entertainment Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Create Group Resumes for all contracted groups. 8+ rooms on peak. CORPORATE NEGIOTIATED • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Work with the revenue/distribution team to set up new accounts in GDS and systems. ENTERTAINMENT • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job Description The NoMo SoHo is seeking an experienced Sales Manager. Under new ownership and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo. The Sales Manager will support the business plan with effective strategies through direct sales, digital marketing and revenue management. This person will ensure effective internal and external communications with clients, potential customers, and ownership. Why NoMo SoHo, NYC Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience. This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: • Develop and execute sales strategies to increase room revenue, group bookings, and event sales, • Identify, prospect, and secure new corporate, group, and leisure accounts, • Maintain and grow relationships with existing clients through regular communication and site visits, • Prepare and negotiate contracts, rates, and proposals in line with hotel policies, • Conduct hotel tours for prospective clients and event planners, • Collaborate with marketing, revenue management, and operations teams to align sales efforts, • Monitor market trends, competitor activity, and pricing strategies, • Achieve or exceed monthly and annual sales targets, • Attend trade shows, networking events, and industry functions as required, • Maintain accurate sales records, forecasts, and reports using CRM and PMS system REQUIRED SKILLS AND ABILITIES: • 2 years prior Hotels sales experience, • Proven experience in hotel sales, hospitality sales, or a related role, • Self-starter, Strong negotiation, communication, and presentation skills, • Excellent relationship-building and customer service abilities, • Ability to work independently and manage multiple accounts simultaneously, • Proficiency in sales systems (Delphi), hotel PMS, and Microsoft Office, • Knowledge of local market dynamics and hospitality trends, • Must have the ability to communicate in English, • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player, • BA in Hospitality Management, Business, Marketing, or a related field (preferred) Note: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. For applicants in NYC, the anticipated compensation range is $36.05 to $40.86 per hour ($75,000 to $85,000 annually), depending on factors such as experience, education, and work location. Crescent Hotels & Resorts is a multi-state employer, and salary ranges may vary for positions in other states.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job Description Overview Opportunity: Senior Accounting Manager The Hyatt Union Square is looking for a well-versed Senior Accounting Manager to guide property accounting processes within a portfolio of 3 hotels. In this role, you will be preparing timely and accurate financial statements in accordance with generally accepted accounting principles (GAAP) and established standards. Provide training to property accounting professionals to achieve highest level of financial compliance in regards to company accounting policies and procedures. Your Growth Path Property Assistant Director of Finance/Controller – Property Director of Finance/Controller – Regional Director of Accounting Your Focus • Review the monthly balance sheet packs of decentralized properties to ensure the timely and accurate preparation of accounting records and financial statements to review with the V.P. of Finance and then develop a standardized report of any issues or concerns to the property Controller/Director of Finance., • Develop and implement procedures and necessary training to promote the efficient, effective and timely completion of accounting activities by decentralized property accountants., • Perform on-site task force assignments during lapse of coverage within accounting teams. In addition support regional accounting teams as deemed necessary due to turnover/PTO., • Handle day to day requests from property Controllers and on-property staff., • Provide financial analysis as required for individual properties or hotel portfolios., • Assist with hotel transitions in and out of the portfolio and on-boarding/training of property teams in accounting disciplines., • Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests., • Work closely with Regional Directors of Accounting, Controllers and the Vice President of Financial Services to ensure effective coordination of activities between Accounting and Operations., • Provide oversight of records management including organization and coordinate destruction of records as necessary., • Ensure compliance and satisfaction of all government, company, franchise and ownership requirements throughout job performance., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other job related duties as requested by management. Your Background and Skills • Bachelor’s degree in accounting or finance required., • Experience administering web-based training preferred. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards., • Occasional travel is necessary. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role Canary Technologies is scaling rapidly in the US, and the Product Strategy & Operations team needs a hands-on strategic operator to own the analytics infrastructure, operating rhythms, and cross-functional processes that keep the business running and growing. As the Senior Product Strategy & Operations Manager, you will be the connective tissue between Product, Customer Success, Sales, and Data Engineering teams, turning messy data into trusted KPIs, building scalable reporting that leadership relies on, and driving the operational cadences that make the entire company run smoothly. This role partners deeply with every pod in the product org. If you love building systems that make teams smarter and faster, and you want direct influence on how a high-growth company operates, this is your role.Responsibilities • Be the glue between GTM and EPD, • Help EPD with the various activities that touch cross-functional teams: product and launches, enablement, feedback loops, etc., • Collaborate with Product Leads and PMs to instrument new features, define success metrics, and deliver launch reporting that informs iteration., • Quantify operational improvements and communicate impact clearly to team. Build measurement frameworks that become organizational standards., • Inform product strategy and roadmap prioritization through data-driven analysis, competitive intelligence, and customer insights that sharpen the team's bets., • Shape cross-functional planning processes that translate strategy into measurable team commitments., • Identify systemic inefficiencies across product operations and propose scalable solutions, whether through tooling, process design, or automation.Qualifications, • Comfortable working across functions (Product, CS, Sales, Marketing) in a fast-paced, high-growth environment with evolving priorities., • 5+ years in product operations, strategy & operations, analytics, or a related role, ideally in B2B SaaS or technology., • SQL skills and hands-on experience with BI and analytics tools (Looker, Tableau, Omni, or similar) to build dashboards and data models., • Track record of owning KPI frameworks, building reporting cadences, and driving data-informed decisions across multiple stakeholders., • Strong operator with excellent program management skills, bias for action, and ability to drive complex initiatives from strategy through execution., • Excellent written and verbal communication. Able to present complex analyses to non-technical audiences and build buy-in for operational changes., • Bonus: Experience in hospitality tech, enterprise SaaS with strategic accounts, or building product analytics at a growth-stage company.Compensation The base salary range for this role is $105,000 -$155,000. In addition to base salary, this position is eligible for a performance-based bonus paid quarterly, with a target of $15,000 – $25,000 annually. This brings the total expected cash compensation range to $120,000 - $180,000. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Title: Quality Assurance Manager Salary: $80,000 - $90,000 Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job Summary The Quality Assurance Manager is responsible for developing, implementing, and monitoring quality assurance programs across all food & beverage operations, purchasing, receiving, storage, and inventory management functions within a multi-unit hospitality complex. This position ensures compliance with food safety regulations, NYC DOH , company standards, brand requirements, and operational procedures while maintaining product quality, inventory integrity, and cost control. The role works closely with culinary, restaurant, loading dock, purchasing, receiving, and finance teams to ensure consistent quality and operational excellence across all outlets. Food & Beverage Quality Assurance • Develop, implement, and maintain food safety and quality assurance programs for all food and beverage outlets., • Ensure compliance with HACCP, local health department regulations, FDA guidelines, and company standards., • Conduct routine inspections of kitchens, bars, restaurants, commissaries, and storage areas., • Monitor food preparation, handling, storage, and service practices to ensure food safety compliance., • Review product specifications and quality standards for all food, beverage, and operating supplies., • Investigate guest complaints related to food quality, safety, and service standards and implement corrective actions., • Maintain all food safety records, certifications, audits, and documentation., • Coordinate third-party inspections and regulatory audits., • Develop and conduct food safety and quality assurance training programs for management and staff. Multi-Unit Operational Support • Standardize quality assurance procedures across all outlets and operational units., • Conduct routine site visits and operational assessments., • Ensure consistent execution of company standards throughout the complex., • Support new outlet openings, renovations, and operational transitions., • Work with department leaders to develop corrective action plans for identified deficiencies., • Monitor key performance indicators related to quality, food safety, inventory accuracy, and operational compliance. Receiving Operations Oversight • Ensure all deliveries are inspected for quality, quantity, temperature, freshness, and compliance with specifications., • Develop receiving procedures and inspection checklists., • Verify proper documentation of all incoming products and supplies., • Monitor receiving staff performance and compliance with established procedures., • Reject and document products that fail to meet quality standards., • Ensure proper product rotation and handling upon receipt. Training and Leadership • Train managers and employees on food safety, sanitation, receiving procedures, inventory controls, and quality standards., • Lead continuous improvement initiatives related to quality and operational performance., • Mentor department supervisors and managers on compliance and quality management practices., • Promote a culture of accountability, safety, and continuous improvement.Daily Duties and Responsibilities, • Inspect food production areas, kitchens, bars, warehouses, and storage facilities., • Review receiving logs, temperature records, and quality inspection reports., • Conduct spot checks of incoming deliveries., • Monitor inventory transactions and variance reports., • Verify compliance with sanitation and food safety standards., • Investigate quality issues, guest complaints, and operational discrepancies., • Meet with purchasing, culinary, warehouse, and outlet managers regarding quality concerns., • Review vendor performance and product quality issues., • Follow up on corrective action plans and audit findings., • Prepare daily, weekly, and monthly quality assurance reports., • Conduct employee coaching and compliance training sessions., • Monitor expiration dates, product rotation, and storage conditions., • Ensure all documentation and records are properly maintained. Qualifications • Hospitality Management, Business Administration, Supply Chain Management, • Minimum 5–7 years of quality assurance, food safety, purchasing, inventory control, or hospitality operations experience., • Multi-unit hospitality, resort, casino, hotel, stadium, convention center, or food service experience preferred., • HACCP Certification required., • ServSafe Manager Certification or equivalent preferred., • NYC DOH Health Card, • Strong knowledge of food safety regulations, inventory controls, purchasing procedures, and warehouse operations., • Experience conducting audits and compliance inspections., • Proficiency with inventory management and procurement software systems. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyRA.pdf Req ID: 1539741 Restaurant Associates Michael Abbey [[req_classification]]

Job Description The Front Office Supervisor reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest. MAIN DUTIES: • Supervise and oversee the daily operations of the Reception team, • Ensure standards are followed in all areas and exceptional service is provided to all guests., • Assist in the training and development of the Reception team, as well as the on boarding of all new hires., • Assist Reception team in handling any and all guest inquiries and complaints., • Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests., • Occasional coverage of the night manager shifts, • Cover multiple Manager on Duty (MOD) shifts per week, • Ensure integrity of billing and cash handling Ensure high level of communication between Front Office and all other departments within the hotel REQUIREMENTS: · Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor · Knowledge of Opera PMS · Excellent communication skills · Friendly and professional telephone etiquette · Excellent level of spoken and written English · Exceptional organization and administrative skills · Exceptional PC skills · Ability to remain calm under pressure · Flexible scheduling EMPLOYEE BENEFITS: · Paid vacation, sick and personal days · Health,dental, vision and life insurance plans · Commuter benefits · Holiday staff parties and staff appreciation events · In house uniform dry cleaning services · Employee meals while on duty · Departmental and company-wide incentive programs