Hotel operations manager jobs in San Antonio, TexasCreate job alerts

Job Description Position: CHIEF ENGINEER Reports to: General Manager Division: Admin & General Department: Props Ops & Maintenance Classification: Exempt SUMMARY: The Chief Engineer is responsible for managing all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. GENERAL RESPONSIBILITIES: • Provide the highest quality of service to the guest at all times., • Report work completed daily to supervisor., • Respond in a courteous manner to guest questions, complaints and/or requests., • Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification., • Responsible for troubleshooting, initiating repairs, identifying malfunctions in mechanical or electrical systems such as HVAC, plumbing, and other equipment throughout the hotels., • Ensures that we Maintain all brand and franchise standards and follow-up on inspection deficiencies., • Ensures that hotel has Current Certificates of Insurance., • Ensures that all new service contracts are approved by Corporate Office / Ownership before signing anything., • Ensures that all outside contractors supply “current” Certificates of Insurance liability with $2M in coverage., • Ensures that Engineering Department support all Risk Management initiatives and guidelines for fire and safety regarding Engineering including the proper storage of chemicals, paints and etc.,, • Ensures that Quality Standards and Service are maintained for Property, Product, and People., • Communicates daily with other management, and department heads and employees., • Participates in the development of annual capital budgets for the hotel regarding property, equipment and building repairs and replacement requirements., • Coordinates conducting the departmental operational audits and assists in developing corrective action plans., • Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc., • Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety, etc., • Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records., • Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings., • Perform daily and weekly property document inspections., • Establish and maintain department equipment and supply inventory levels appropriate to property requirements., • Responsible for quality service, meeting/exceeding financial goals, short and long-term planning and day-to-day operations., • Other duties as assigned, of which the associate is capable of performing. MAINTENANCE RESPONSIBILITIES: • Familiar and complies with the hotels mission and standards in performing maintenance activities., • Maximise maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction., • Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion., • Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards., • Ensure the proper use and periodic maintenance of all equipment., • Respond to all maintenance work orders in a timely manner. Repair and maintain furniture and fixtures within the hotel., • May perform preventative maintenance and repairs in accordance with property standards., • May perform general maintenance on property grounds., • Ensures that hotel swimming pool have established procedures for pool maintenance, safety and health and sanitation procedures, including proper chemicals handling and application procedures, cleaning filters, completing maintenance request forms and record logs., • Ensures that hotel Landscape Maintenance programs for the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening are meeting all standards. LEADERSHIP & MANAGEMENT OF STAFF: • Prioritise, plan, schedule, assign and supervise the engineering department staff., • Provide training to staff on supplies, inventory, maintenance and ordering procedures., • Train engineering department staff on correct maintenance procedures and assists in repairs as needed., • Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards., • Must be thoroughly familiar with Employee Handbook and all policies and rules it contains., • Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides. SAFETY & SECURITY RESPONSIBILITIES: • Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms., • Ensure property, grounds, and work areas are maintained to standard and that all safety equipment and conditions are to code., • Develop, implement, and direct all emergency programs., • Have a thorough knowledge of all emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately., • Maintain, monitor and test hotel's emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc. QUALIFICATIONS: • Bachelors Degree – Electrical or Civil Engineering preferred., • Must have 3-5 years maintenance experience, with 2 years direct maintenance supervisory experience., • Computer Knowledge/Skills: MS Office., • Advanced knowledge of Building Management/Engineering., • Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals., • Requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff members., • Excellent communication skills, both written and verbal., • Must be highly skilled in HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping., • Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment., • Must be willing and able to be responsive to complaints about maintenance and be willing and able to “pitch in” and help co-workers with their job duties and be a team player., • Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage.

Travel Consultant Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve. What does a AAA Travel Agent do? • Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel, • Shares knowledge and expertise from personal experiences and/or education study trips, • Develops long standing relationships with our members and builds referral and repeat business, • Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations, • Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals, • For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager., • We offer extensive training to aid you in your career development through The Auto Club University, • Regular recognition through various company programs and incentives for trips, cash and prizes, • Company sponsored IATAN cards, providing exclusive travel agent discounts, • Love to travel? Personal travel opportunities at discounted pricing, • Corporate benefits for insurance products, • Paid educational study trips are available for our Agents to promote career development, • Quarterly incentives/bonuses for achieving established production tiers Required / Preferred Skills • A high school diploma is required, but we prefer a 2 or 4 year college degree, • You need to be able to pass comprehensive criminal background check and thorough urine sample drug screening, • We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment Qualifications, does this sound like you? • Travel is not just a hobby or a wish, it’s your passion, • You must be available to work most Saturdays and some evenings to support goal achievement, • We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training, • You are driven by sales and exceeding your goals, • You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM, • You have a strong and very comfortable relationship with paperwork and you are very organized! Remarkable benefits: • Health coverage for medical, dental, vision, • 401(K) saving plan with company match AND Pension, • Tuition assistance, • PTO for community volunteer programs, • Wellness program, • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer

Job Description Restaurant Manager Family Dining – Iconic Brand Join our team at a bustling, high-energy restaurant where every day brings new opportunities and challenges. We’re passionate about fostering success and providing our Restaurant Managers and team members with the training they need for long-lasting careers in hospitality. We're on the lookout for a dynamic Restaurant Manager who can inspire and lead with enthusiasm, aiming for ultimate customer satisfaction and career advancement. If this sounds like the career move you've been seeking, we want to hear from you! Apply today to join our San Antonio, TX location. As a beloved American eatery, we offer a charming, rustic setting that makes guests feel right at home. Our extensive menu of hearty comfort food is what sets us apart, delivering a delightful dining experience with both variety and quality. If you’re looking for a Restaurant Management position that promises both personal and professional growth in the San Antonio area, don’t miss this opportunity. Apply today! Title of Position: Restaurant Manager Job Description: The Restaurant Manager would provide support to the General Manager during the daily operations, as well as, managing shifts to ensure company standards are maintained and would also assist in the development, supervision and monitoring of all team members. As the Restaurant Manager you would perform operational activities such as inventory control, scheduling, sanitation, planning and maintaining stock and monitoring food supplies and would also communicate and adhere to all company policies and procedures. Benefits: • Competitive Compensation, • Attainable Bonus Plan, • Medical, Dental & Vision Insurance, • 401k with Company Match, • Paid Time Off (PTO), • And More! Requirements: • Proven Leadership Experience: Minimum of 3 years as a Restaurant Manager or above in the Restaurant Industry, overseeing daily operations and team performance., • Exceptional Customer Service Skills: Ability to maintain high levels of guest satisfaction through effective communication and problem-solving., • Financial Understanding: Experience with budgeting, inventory tracking, and financial reporting to support the General Manager in achieving operational goals., • Team-Oriented Leadership: Skilled in hiring, training, and motivating staff to ensure a collaborative and productive work environment., • Flexibility and Adaptability: Willingness to work evenings, weekends, and holidays as needed in a fast-paced environment. Don't miss out on this exciting opportunity! If you're ready to take the next step in your hospitality career, send your resume for immediate and confidential consideration. Apply now to become our newest Restaurant Manager in San Antonio, TX! Company DescriptionGecko Hospitality, named to Forbes 2018 & 2019 list of America’s Best Recruiting Firms, offers the largest selection of hospitality, restaurant, hotel, resort, and club management positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts. With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision-makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers. Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From Las Vegas casinos to the finest New York hotels, Gecko recruits management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.Gecko Hospitality, named to Forbes 2018 & 2019 list of America’s Best Recruiting Firms, offers the largest selection of hospitality, restaurant, hotel, resort, and club management positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r\n\r\nWith Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision-makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r\n\r\nOur national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From Las Vegas casinos to the finest New York hotels, Gecko recruits management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.

Job Description Position: FRONT DESK Reports to: Front Office Manager / General Manager Division: Rooms Department: Guest Services Classification: Non-exempt SUMMARY: The Front Desk Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property’s high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve. GENERAL RESPONSIBILITIES: • Provide the highest quality of service to the guest at all times., • Assist in maintaining public areas of the hotel in a clean and orderly condition., • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations., • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner., • Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification., • Receive and transmit mail, phone, and written messages for guests., • Promote repeat business by offering to take future reservations upon check-out at our hotel., • Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered., • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company’s walk policy., • Communicate with incoming shift associates by logging pertinent information in the pass on log., • Keep housekeeping and other departments informed of any special requests, late check-outs and special need areas in the hotel., • Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions., • Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities., • Maintain a log of items borrowed from the Front Desk and deliver items when necessary., • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures., • Responsible for proper telephone etiquette., • Develop a thorough knowledge of property management system., • Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual., • Contribute and support the hospitality programs to ensure their success., • Keep the Front Desk area neat, clean, and free of safety hazards., • Following approved laundry procedures, ensure understanding of operation of washer and dryers (where applicable)., • Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable)., • Adhere to no iron laundry procedures (where applicable)., • Must be thoroughly familiar with Employee Handbook and all policies and rules it contains., • Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides., • Wear proper attire at all times in accordance with the Company Dress Code., • Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property., • Other duties as assigned, of which the associate is capable of performing. FINANCIAL RESPONSIBILITIES: • Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift., • Check all credit cards to ensure they are valid., • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand., • Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed. SAFETY & SECURITY RESPONSIBILITIES: • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. TRAINING: • Employee is required to complete hotel training in the appropriate timing as designated by immediate supervisory team or General Manager. Employee must complete 3 or more training classes upon hire. This may include all required brand training courses and/or 3 or more classes pertaining to your specific department., • Employee will also attend at least 1 training class per month during their first year as well as any other required on-going and periodic training required by brand, hotel, or corporate. QUALIFICATIONS: • Associate or Bachelor’s Degree – Hospitality/Hotel Management preferred., • Minimum 2 to 3+ years work experience., • Computer Knowledge/Skills: MS windows, Property Management Software., • Experience handling cash, accounting procedures, and general administrative tasks., • Highly focused & motivated with excellent communication skills., • Professional in appearance and presentation., • Requires standing, sitting, walking, grasping, & repetitive motions., • Able to lift or move items weighing up to 30 lbs.

Job Description Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Ensures common areas/entryway/lobby is clean, neat and orderly., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job DescriptionResponsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.Responsibilities • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals., • Perform quality assurance (QA) requirements for department., • Communicate with Manager regarding status of groups., • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms., • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary., • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities., • Assist team with training, supplies and support in order to consistently provide Brand quality service., • Register guests, assign rooms, & issue room keys., • Make courtesy call to guests to assure their complete satisfaction with their room, etc., • Schedule and make Wake-up Calls., • Receive and transmit messages., • Keep records of occupied rooms and guests’ accounts., • Make and confirm reservations., • Present statements to and collect payments from departing guests., • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts., • Schedule dry cleaning service, post to guest folio and deliver to guest rooms., • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties., • Implement, monitor and carryout guest honors program., • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk., • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary)., • Post grocery-shopping tickets., • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown., • Posting charges and expenses to the folio for the meeting room for guests., • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.)., • Verify bucket-check against computer information., • Count drawers, make deposit drop verified by witness, and run initials., • Close and balance shift., • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities., • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book., • May perform housekeeping and minor maintenance duties as needed or requested by management., • Use empowerment to exceed associate expectations and resolve conflicts., • Remain highly visible and be readily available for guests at all times., • Take initiative to offer assistance or answer questions throughout the hotel., • Proper administration of key control., • Willingness and ability to train new associates., • Complete maintenance work orders and deliver to the supervisor in a timely manner., • Thoroughly understand and implement the Brand service culture., • Perform all shift checklist responsibilities., • Support team members to ensure the team’s entire workload is completed daily., • Perform other duties as required.Required Skills, • High School diploma or GED preferred., • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc., • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property., • Ability to communicate effectively verbally and in writing and excellent telephone skills., • Ability to work in a fast-pace, high-energy and demanding work environment., • Basic knowledge of hotel operations or ability to learn quickly., • Ability to work as a team player with all levels of associates., • Dedicated, hard-working, self-motivated., • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details., • Flexibility to adjust work priorities as necessary., • Practice safety standards at all times., • Computer skills required., • Skill in operation of tools and equipment listed below., • Prompt and regular attendance., • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required., • Comply with hotel and/or department uniform and professional behavior and appearance standards., • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff., • Participate in all mandatory job training and meetings., • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents., • Immediately report any suspicious activities by guests or others., • Ability to successfully complete brand standard training including brand service training.

Job DescriptionBenefits: • Employee discounts, • Opportunity for advancement Company: NexGen Management Location: Fairfield Inn & Suites and Residence Inn San Antonio Downtown/Market Square Job Type: Full-time/Part-time About NexGen Management: NexGen Management is a growing hotel management company dedicated to delivering exceptional guest experiences through efficient operations and a committed team. We manage a portfolio of limited-service hotels where cleanliness, functionality, and outstanding service are paramount. We believe in Guest-Centric Excellence, Accountability & Ownership, Proactive Problem Solving, Teamwork & Respect, and Efficiency & Continuous Improvement. If you embody these values, you'll thrive with us! Position Summary: The Front Desk Agent/Guest Service Representative (GSR) is the heart of our hotel, serving as the first point of contact for all guests. This role is crucial for creating a welcoming atmosphere and ensuring a smooth and pleasant stay from check-in to check-out. The GSR is responsible for providing friendly, efficient, and professional service while managing guest inquiries, reservations, and front office operations. This position reports to the General Manager or Front Office Manager. Key Responsibilities: • Guest-Centric Excellence & Check-in/Check-out:, • Warmly greet guests upon arrival and departure, creating a positive first and last impression., • Efficiently and accurately process guest check-ins and check-outs, handling registration, room assignments, and payment processing., • Anticipate and respond to guest needs and requests with a proactive and courteous attitude, demonstrating Guest-Centric Excellence., • Provide information about hotel facilities, services, local attractions, and directions., • Reservation Management:, • Handle new reservations accurately and efficiently via phone, email, and in-person, ensuring all details are captured correctly., • Process cancellations, modifications, and special requests., • Maintain accurate guest records and room inventory., • Problem Solving & Issue Resolution:, • Actively listen to guest concerns, complaints, or issues and resolve them promptly and professionally., • Proactively Problem Solve by escalating complex issues to the General Manager when necessary, ensuring guest satisfaction., • Follow up with guests to ensure their concerns have been addressed to their satisfaction., • Communication & Teamwork:, • Maintain clear and consistent communication with other departments (Housekeeping, Maintenance) to ensure smooth operations and timely guest service., • Answer incoming calls and direct them appropriately, taking messages when necessary., • Collaborate with team members to support overall hotel operations, fostering an environment of Teamwork & Respect., • Financial Transactions & Accountability:, • Handle cash, credit card, and other financial transactions accurately and securely., • Process payments, post charges, and reconcile accounts at the end of the shift., • Maintain a balanced cash drawer and demonstrate Accountability & Ownership for all transactions., • Safety & Security:, • Be aware of and adhere to all hotel safety and security procedures., • Monitor lobby activity and report any suspicious behavior., • Handle emergency situations calmly and follow established protocols., • Efficiency & Continuous Improvement:, • Maintain a clean, organized, and welcoming front desk area., • Look for opportunities to improve front desk processes and guest service delivery, contributing to Efficiency & Continuous Improvement.Qualifications:, • High school diploma or equivalent required., • Previous customer service experience, preferably in a hotel, retail, or hospitality environment., • Excellent verbal and written communication skills., • Strong interpersonal skills with a friendly and professional demeanor., • Proficiency with computer systems, including property management systems (PMS - experience with [mention specific PMS if applicable, e.g., OnQ, FOSSE, Opera] is a plus)., • Ability to handle cash and process payments accurately., • Strong organizational skills and attention to detail., • Ability to multitask and work effectively in a fast-paced environment., • Ability to stand for extended periods and lift up to 20 pounds occasionally., • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click ___ for important notices that may be applicable to you. For more information about our privacy policy, please click ___. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10 per hour plus $14-$16 per hour in tips Work Schedule: The work schedule for this position is dependent upon resort business volumes which will be discussed during the interview. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure. • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette., • Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel., • Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services., • Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations., • Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested., • Completes all tasks in a timely manner as instructed by the Account Manager Education: • High school diploma or general education degree (GED) Required Licensure, Certification, etc.: • Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: • One to three months related experience and/or training Knowledge: • Knowledge of principles and processes for providing customer and personal services. Skills: • Must be able to read and write standard English language, • Must be able to read and comprehend simple instructions, short correspondence and memos, • Must be able to write simple correspondence, • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization, • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money, • Ability to understand 24 hour and military time systems, • Ability to understand rates applicable to time passed #Appcast-HiPo

Job Description Job Title: General Manager - Select Service Hotel Location: Central California Company: Marvin Love and Associates Compensation: $110,000 - $120,000 + 20 - 30% Bonus Job Summary: Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service. Responsibilities: • Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service, • Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs, • Lead, mentor, and develop hotel staff, fostering a positive and productive work environment, • Oversee the recruitment, training, and performance management of hotel personnel, • Monitor financial performance and implement corrective action plans when necessary, • Ensure compliance with brand standards and health and safety regulations, • Build relationships with guests to enhance loyalty and revenue generation Requirements: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field, • Minimum of 5 years of hotel management experience, preferably in a select service property, • Strong interpersonal and communication skills, • Proven track record of achieving financial targets and improving operational efficiency, • Knowledge of revenue management and marketing strategies, • Ability to lead a team and enhance staff performance, • Strong problem-solving skills and attention to detail, • Flexible schedule with availability to work nights, weekends, and holidays as needed, • Retirement Plan (401k, IRA)

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Paid time off, • Training & development Position Summary: We are seeking an experienced, driven, and guest-focused Assistant General Manager (AGM) to join our dynamic team. The AGM will support the General Manager in overseeing daily hotel operations, ensuring the highest levels of guest satisfaction, team performance, and profitability. Key Responsibilities: • Assist the General Manager in managing all aspects of hotel operations, including Front Office, Housekeeping, Maintenance, and Breakfast service., • Lead and motivate staff to deliver exceptional guest service and uphold brand standards., • Monitor and analyze operational performance to meet or exceed revenue, occupancy, and guest satisfaction goals., • Support hiring, training, and scheduling of staff to maintain adequate coverage and high morale., • Address and resolve guest concerns promptly and professionally., • Ensure compliance with health, safety, and company policies and procedures., • Assist with financial controls, inventory management, and cost containment., • Act as Manager-on-Duty in the absence of the General Manager. Qualifications: • Minimum of 2 years of hotel supervisory or management experience, preferably in branded select-service or limited-service hotels., • Strong leadership and team development skills., • Excellent communication, problem-solving, and guest service skills., • Ability to work flexible schedules, including weekends and holidays as needed., • Familiarity with hotel property management systems (PMS) preferred., • High school diploma or equivalent required; hospitality degree or certifications a plus. Why Join Nexgen Management? • Competitive pay and performance-based incentives., • Opportunities for career growth within a dynamic hotel management company., • Supportive work environment with a focus on employee development., • Hotel discounts and other benefits. How to Apply: If you are ready to take the next step in your hospitality career, wed love to meet you! Please upload your resume and a brief cover letter. Nexgen Management is an Equal Opportunity Employer.

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. • Demonstrate financial comprehension of the cafe’s budget and P&L., • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards., • Manage labor schedules in line with the cafe’s budget and forecast models., • Successfully run a department and/or cost center., • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards., • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe., • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction., • Foster an environment of customer service in which all team members put the guest first in every situation., • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems., • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld., • Ability to engage with guests in regards to music both current and past., • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact., • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance., • Support staff development and advancement along well-defined career paths., • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Ability to learn and bring "out of the box" ideas to their team., • Genuine enthusiasm and aptitude for serving people., • Excellent verbal and written communication skills., • High level of business acumen and common sense., • Demonstrates strong problem solving skills through ability to diagnose and implement solutions., • Must possess strong communication and listening skills, excellent speaking, reading and writing., • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas., • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization., • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time.

Job DescriptionCompany Description KIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose - college, career, and beyond - so they can lead fulfilling lives and build a more fair world. Founded in Houston in 1994 and operating as KIPP Texas since 2018, we are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in belongingness, academic success and joy. If you are passionate about joining a mission and values-driven community who wants every child to want to run to school, the KIPP Texas Team and Family is for you! KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni. You can see all our job opportunities at . Job Description The Opportunity The School Operations Manager is a school based position that assists with all finance and operations functions necessary to run a high-performing school. This includes coding invoices, purchasing, facilities, food services, transportation, technology, student recruitment, student data, regulatory compliance, and academic operations support. The School Operations Manager serves as a key member of the school’s Front Office Team, ensures that the school’s operations meet high standards of operational excellence, families are offered outstanding customer service, and enables instructional leaders and staff to focus on driving strong student achievement outcomes. This is a pooled opportunity. We will be hiring on an ongoing basis and/or when a role becomes available. By applying to this position, you are expressing interest in being considered for current and future openings for this role at various campuses within Houston. As positions become available over the next few months, our team will review applications and reach out to candidates whose skills and experience align with the needs of our campuses. We encourage you to apply if you are interested in joining our team, even if you do not see an immediate opening at your preferred campus. Key Responsibilities • Supervises School Operations Associate, • Purchases items & services for the school; knows the procurement process, is trained in KIPPeMart, • Codes invoices, collects money (e.g. EOY trips, club fees), prepares deposits, • Implements the arrival and dismissal procedure (car flow, bus line up, walkers), • Manages the day to day busing operations for their school; rosters, parent requests/ issues, student line-up process, parent and student ID tags, student behavior; works closely w/ their Bus Coordinator Lead for needs and changes, • Manages Child Nutrition day to day logistics (meal card replacement, supper rosters); works closely with the Child Nutrition Field Supervisor, • Manages school event coordination (i.e. meet the teacher night, parent engagement sessions, enrollment and recruitment activities – working with Regional Student Recruitment), • Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers, • Manages any student technology program the school runs (i.e. Chromebooks), • Updates any school based calendar for the School Leader, • Supports field lesson logistics (booking buses, ordering sack lunches, hotel rooms, travel, etc.), • Manages any school based social media communications/ postings, • Gives parent tours for potential student prospects, • Schedules shared space, • Performs other duties as assigned by the Assistant Principal of OperationsQualifications Skills and Qualifications • Bilingual: English & Spanish required, • Bachelor’s degree preferred, • 3 to 5 years of work experience, preferably in education and/or business or operations management, • Demonstrated leadership skills (e.g. at least 1 year managing a team or large projects), • Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results, • Strong strategic and analytical skills with an aptitude for shifting from fire-fighting to systems-building, • Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly, • Team player with strong interpersonal and stakeholder management and relationship building skills, • Ability to lead, influence, and hold others accountable to upholding high standards of operational excellence, • Ability to be calm under pressure, especially in difficult conversations with parents and staff, • Excellent organizational, verbal, and written communication skills, • Excellent computer skills, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel; Google Drive, Google Docs, and Google Sheets, • Desire to continuously learn and increase effectiveness as a professional, • Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff Additional Information Compensation and Benefits Salary is based on years of experience, degree of education, and level of expertise. As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans. KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

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Group Project Manager/ Group Technical Architect.

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