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Job DescriptionGopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities:-Pack orders and receive inbound inventory during low vol / min staffed periods-Completing ICQA in low vol / min staffed periods- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product-Quarterback and direct all associate activities during the shift-Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance-Ensure completion of close/open checklists for OA team-Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed-Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)-Manual intervention of driver routing & dispatching.-Shelf move activities (for reorganization & backstock)-Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking-Troubleshoot/ root cause analysis for defects within shift-Stand, push, pull, squat, bend, reach and walk during shifts-Handle products that may contain tobacco, nicotine, and/or alcohol-Work in freezer locations periodically throughout shifts-Complete additional assigned duties based on the needs of the business Qualifications:-2 years of internal Gopuff experience-2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience -1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred -Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends-Team-oriented mentality- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business- Ability to stand, bend, reach and walk during shifts- Ability to lift up to 49 pounds #LI-DNPWhat We Offer • Medical/Dental/Vision Insurance (for full-time employees), • 401(k) Retirement Savings Plan, • 25% employee discount & FAM Membership, • Vacation and Sick Time for eligible employees, • EAP through AllOne Health (formerly Carebridge)Pay:, • Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area., • New York, NY: $19.95 per hour

Job Description Position Title: Maintenance Technician (FMT-I) Reports to: Program Director The Maintenance Technician plays a key role in maintaining the cleanliness, safety, and operational readiness of the Covello Senior Center. This entry-level role ensures the center is compliant with Department of Health (DOH) and NYC Aging, formerly known as (DFTA) standards. Technicians are expected to work cooperatively, maintain a positive attitude, and uphold high standards of care for our facility and participants. Your approach to this role reflects CBN’s core values. You take pride in maintaining a clean, safe, and welcoming environment where older adults can thrive. You are dependable, self-aware, and respectful, communicating with clarity, kindness, and professionalism. Through your attention to detail, flexibility, and accountability, you contribute to a team culture of trust, safety, and service excellence. Your work directly supports the dignity and well-being of the participants we serve each day. Essential Responsibilities Working closely with the Director of the Program you will translate operational goals into effective day-to-day workflows. You’ll provide clinical oversight, administrative support, and direct service delivery to ensure the team meets performance standards and regulatory requirements. Your role includes: • Maintain daily cleanliness of restrooms, office spaces, kitchen, hallways, stairs, patio, front of the building, and dining areas, • Clean/disinfect high-touch areas and surfaces throughout shift, • Sweep and mop all spaces mentioned above daily, • Conduct mandatory restroom sanitation routine 2 times a day, mid-day, and before the end of shift, • Set up and break down tables and chairs as needed for meal serving or events, • Assist with dish bussing, kitchen cleanliness, and other food service support, • Replace basic fixtures such as light bulbs, • Ensure all floors and surfaces remain contamination-free, • Report facility issues or safety concerns to supervisors promptly, • Maintain courteous, respectful interactions with older adults and staff, • Organize and maintain the inventory of the Pantry, • High school diploma or equivalent preferred, • Minimum 1 year of custodial or maintenance experience preferred, • Ability to lift 50 lbs, climb ladders, bend, stoop, and stand for extended periods, • Passion and sensitivity for CBN’s mission, • Respect for older adults and a team-oriented approach, • Basic understanding of cleaning and sanitation procedures, • Ability to safely use cleaning products and equipment, • Familiarity with DOH/DFTA sanitation guidelines (will train), • Effective communication in English required; Spanish preferred, • Punctuality & Reliability Consistently arrives on time and completes assigned tasks without constant supervision., • Team Collaboration Works cooperatively with coworkers and supports a positive team environment, especially when there is a shortage of staff., • Attention to Detail Maintains high standards of cleanliness and notices when areas need extra care., • Respect for Older Adults Interacts with participants in a courteous, patient, and professional manner. The Maintenance Technician does not directly supervise any staff. Position Type, Work Schedule This is a full-time, non-exempt position at the Covello Older Adult Center. Set 8-hour shifts will fall between 7:00 a.m. and 5:00 p.m., Friday through Tuesday, with a 1-hour unpaid lunch break. You must remain fully accessible during scheduled hours via phone (3cx) and email, aligned with program service needs. Physical Requirements This position is based in a multi-level, older commercial building located in East Harlem and requires the physical ability to perform routine custodial and maintenance duties throughout a four-floor facility. Note: The building elevator will be undergoing repairs and will be out of service for approximately two months. During this time, the employee will be required to assist staff with deliveries and the transport of supplies between floors using the stairways. The physical requirements listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Demands include but are not limited to: • Frequent walking, bending, kneeling, and climbing stairs or ladders., • Ability to stand and move continuously for extended periods (up to 8 hours)., • Regular lifting and carrying of supplies, furniture, and equipment (up to 50 lbs)., • Manual dexterity and grip strength sufficient to operate basic tools and custodial equipment such as mops, floor buffers, vacuums, and hand tools., • Ability to reach overhead and work in confined spaces or under sinks and counters., • Visual and auditory ability to identify hazards, hear alarms, and communicate effectively., • Indoor work with occasional exposure to outdoor conditions (e.g., for trash removal or snow/ice clearing). This role offers an hourly rate between $17.25- $18.95; the annualized base is $31,395 to $34,489 per year. This role is OT eligible, in full compliance with the NYC Pay Transparency Act, with final placement based on experience, skills, and internal equity. We offer a generous benefits package that includes multiple health and dental plan options (including 100% employer-paid coverage), 15 vacation days, 4 personal days, 10 sick days, and paid holidays. Additionally, employees are enrolled in a 403(b) retirement plan featuring a 3% employer contribution and the opportunity for a matched contribution after one year. Our supportive culture encourages professional development through training, mentorship, and growth opportunities. Applicants who meet the position requirements will be contacted by a member of our search committee. Candidates advancing in the process will be asked to provide contact information for three professional references, including at least one former supervisor, and to complete a pre-hire background screening.