Client Manager - HVAC Services
1 month ago
$60000–$65000 yearly
Full-time
Bohemia
Client Manager - HVAC ServicesRetail Mechanical Services is seeking a dedicated Client Manager to lead a team of 1-2 Coordinators/Sr. Coordinators. This role is crucial for ensuring precise work order execution and consistently exceeding client expectations within the HVAC sector. We are looking for a proactive professional with a strong background in HVAC customer service to join our growing team. Key Responsibilities: • Supervisory Oversight: Train, guide, and coach direct reports on work order procedures and client expectations. Provide regular feedback, conduct performance evaluations, assign workloads, address escalated situations, and facilitate one-on-one meetings., • Client & Vendor Relations: Act as a primary problem-solver for clients, coordinators, vendors, and accounting. Build strong vendor relationships to secure critical updates, quotes, and assets., • Communication & Workflow Management: Master multi-channel communication, ensuring prompt call responses, client updates, and a 24-hour email response commitment. Strategically assign work orders, manage follow-up queues, and streamline communication by managing distribution emails and processing quotes efficiently. Ensure seamless handling of weekend calls and work order distribution., • Financial Acumen: Confidently negotiate and manage finances, focusing on project profitability and resolving billing discrepancies., • Team Collaboration: Foster a collaborative spirit by communicating effectively with all staff, leading productive meetings, and sharing on-call responsibilities to demonstrate dedication to client service and teamwork. Required Skills & Abilities: • Proficiency in Microsoft Office Suite., • Adaptability to new software and systems., • Accurate data entry with strong attention to detail., • Excellent time management and organizational skills., • Ability to prioritize tasks and meet deadlines., • Comfortable with multitasking and independent work., • Effective written and verbal communication skills., • Minimum of 2-3 years’ experience in a similar role, specifically with a background in HVAC Customer Service., • Experience with work order management and client relationship management is a plus., • Previous accounting or administrative experience (preferred). Physical Demands & Work Environment: • Primarily involves sitting at a desk with extensive computer use., • Frequent reaching, bending, and twisting for office tasks., • Occasional lifting and carrying of moderate weight (up to 25 pounds)., • Requires extensive use of close vision, distance vision, and focus adjustment., • Work is conducted in a standard office environment with typical background noise. Benefits & Perks: Retail Mechanical Services is committed to providing a supportive and rewarding work environment. Our comprehensive benefits package includes: • Exceptional Work Culture valuing innovation and collaboration., • Work-Life Harmony with flexible schedules., • Comprehensive Medical, Dental, and Vision Coverage., • Generous Paid Time Off (PTO) and Paid Holidays., • Robust 401k with Company Match., • Life Insurance (after one year of employment) and Flexible Spending Accounts (FSA). Equal Opportunity Employer: Retail Mechanical Services is an equal opportunity employer committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and may conduct background checks. Employment is at-will. Work Location: In person, Bohemia, NY 11716
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