Business Development & Admission
hace 21 días
Lancaster
Job Description Position Summary: The Business Development / Admissions plays a dual and critical role in the success of the facility by driving census growth through strategic outreach and maintaining a seamless, compassionate admissions process for prospective clients. This individual must be highly organized, results-driven, and possess a deep understanding of substance use disorder treatment and the healthcare landscape in California. Essential Duties and Responsibilities: Admissions Coordination: • Serve as the primary point of contact for prospective clients, families, and referral sources., • Conduct initial screenings, pre-assessments, and intake interviews to determine eligibility and appropriateness for the program in accordance with DHCS Title 9 and Title 22 regulations., • Collaborate with clinical and medical staff to ensure all pre-admission assessments are completed and reviewed prior to intake., • Coordinate all logistics of client admission, including transportation arrangements, verification of benefits (VOB), authorizations, financial intake, and bed availability., • Accurately complete and maintain documentation in the electronic health record (EHR) system per regulatory and facility standards., • Maintain a warm, empathetic, and professional demeanor with clients and families throughout the admissions process. Business Development & Outreach: • Develop and maintain relationships with referral sources including hospitals, detox facilities, therapists, probation departments, employee assistance programs, and other behavioral health professionals., • Represent the facility at networking events, conferences, community meetings, and outreach campaigns across California., • Create, implement, and track marketing strategies and outreach campaigns aimed at increasing client census., • Maintain a working knowledge of payer trends, healthcare laws, and competitive landscape to identify new business opportunities., • Collaborate with leadership to develop strategic partnerships and contracts with payers, community-based organizations, and government entities. Required Skills and Competencies: • Strong interpersonal and communication skills (verbal and written)., • Ability to handle sensitive and confidential information with discretion., • Knowledge of addiction, mental health, and behavioral health treatment modalities., • Excellent organizational and time-management abilities., • Proficiency in Microsoft Office Suite, CRM systems, and EHR software (KIPU preferred)., • Knowledge of DHCS, Joint Commission, and other applicable regulatory standards., • Ability to work independently while remaining aligned with organizational goals. Minimum Qualifications: • Minimum 4 years of experience in admissions, outreach, business development, or utilization review within a behavioral health or substance use treatment setting., • Valid California driver’s license and reliable transportation., • Must pass background check and drug screening., • Certified Alcohol and Drug Counselor (CADC), RADT, or related credential preferred but not required. Working Conditions: • Standard office environment with frequent phone and computer use., • Occasional travel required for outreach and events., • May require weekend or evening availability to coordinate admissions or attend networking events. Performance Metrics May Include: • Monthly admissions and census growth., • Conversion rate from inquiry to admission., • Referral source development and retention., • Timeliness and accuracy of documentation and VOBs., • Client satisfaction and admission experience feedback.