Housing Program Assistant
2 days ago
Greeley
Job DescriptionBenefits: • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Training & development ORGANIZATION OVERVIEW United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed. OVERVIEW OF RESPONSIBLITIES The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Welds Way Home, Weld Countys initiative to address and prevent homelessness, the HNC provides low barrier access to housing centered services ranging from homelessness prevention to temporary cold weather shelter. The Cold Weather Shelter Housing Program Assistant supports the Housing Assistant team, specifically in the Day Shelter. This position is also responsible for brokering community resources with guests, general administrative tasks, and maintaining cleanliness of the shelter. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing. The person in this role will use a Housing First focus to assist in shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming seasonal emergency shelter. KEY RESPONSIBILITIES • Utilize trauma-informed care, person centered, and culturally competent principles when working with guests, • Greet guests when they enter the HNC day shelter, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments, • Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary, • Enter daily services into HMIS, • Perform routine administrative tasks, • De-escalate and mitigate any conflicts or concerns with guests, • Monitor and maintain the day shelter space to ensure proper utilization of services for guests, • Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center, • Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight cold weather shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weatherUnited Way of Weld County General, • Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned)., • Support fundraising efforts of United Way and activities that support United Way., • Support United Way annual events, disaster response, and other activities as assigned., • Participate in staff meetings and in service opportunities., • Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc., • Other duties as assigned.WORKING CONDITIONS, • Frequent walking and standing on concrete and tiled floors, • Brief periods of outdoor work required during winter months, • Possible exposure to communicable diseases, • Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.ESSENTIAL SKILLS, • Excellent customer service, • Phone and data entry skills, • Organizational skills, detail-oriented, attention to deadlines, • Self-motivated; proven excellent performance standards and quality of work, • Effective interpersonal communication skills including written and one-on-one conversations, • Ability to multi-task with constantly changing priorities and excellent follow-through, • Ability to work independently and as a team player, • High school diploma or equivalentPOSITION STATUS, • Full-time (30 hours) non-exempt, • Work hours are M-F 7am-1:30pm, • Pay Range: H3: 16.94-19.07, • Plus .72 per hour Spanish speaking differential, • Supervisory duties: None, • Reports to: Lead Housing Program Assistant, • Location: Greeley, CO, • Eligible for remote work: No, • Background check requiredBENEFITS, • Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan., • The leave plan includes vacation, sick, parental leave, and short-term disability. COMPENSTATION STATEMENT At United Way of Weld County, we believe in fairness and equity in our hiring process. We recognize that negotiating pay can create inequality, as it often rewards the best negotiators rather than the most qualified candidates. To ensure consistency and eliminate this bias, our salary bands are based on education and experience, and we do not negotiate salary once an offer is made. The only exceptions to the offer will be based on new, relevant information regarding experience or education. Due to budget constraints, we are unable to offer compensation outside of the posted salary range. Please consider this when applying. APPLICATION INSTRUCTIONS Please apply on United Way of Weld Countys website at . Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. Bilingual and multilingual candidates encouraged to apply. All questions should be directed to Jenny Shaw, HNC Director . No phone calls please.