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  • Medical Office Manager
    Medical Office Manager
    4 days ago
    $66360 yearly
    Full-time
    Brooklyn Heights, Brooklyn

    Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation. HPM manages 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Upstate, NJ and CT. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits. Health Plus Management is seeking an Office Manager to oversee the business side of the operations in order to ensure the steady workflow and uninterrupted service for practice site. This position will drive excellence in staff engagement, process improvement and service to our patients. DUTIES & RESPONSIBILITIES • Manage single site location, implore company standards, and core values, • Ensure all filing and organizational systems for the practice are maintained and efficient, • Patient satisfaction, including troubleshooting when there is a complaint and developing and training a process improvement to prevent recurrences., • Regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations., • Monitor and evaluate staff performance (reviews, rewards, recognition, and discipline), • Maintain and evaluate accuracy and follow through patient entry, reception, scheduling, paper flow, medical records, chart preparation, etc., • Supports/assists team with additional tasks as needed. EDUCATION & TRAINING • Bachelor’s degree in public health administration, Business, or related area, • 5-7 years medical office administration management, • 3 years supervisory for five or more employees KNOWLEDGE & EXPERIENCE • Knowledge and experience in all aspects of billing, • Knowledge of regulations related to Medicare, Medicaid, and commercial insurance, • Human resources experience in hiring, supervision, and performance reviews, • Knowledge of maintaining supplies and equipment for the medical setting, • Manage priorities between multiple sister locations, • Problem-solving skills regarding people and process, • Understanding of No Fault and Workers Comp claims, • Able to facilitate surgical authorizations, booking and billing SKILLS & ABILITIES • Professional demeanor and presentation skills, including face to face, email, telephone, and video conference., • Ability to communicate professionally with clinicians, administrative staff, frontline staff, contractors, insurance payers, patients, family members of patients, suppliers, and the public., • Skill in using healthcare software and computer systems, • Excellent customer service with an attention to detail, • Ability to meet high productivity and accuracy standards, • Bilingual in Spanish and English is required PHYSICAL REQUIREMENTS • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. ADDITIONAL INFORMATION • Schedule: Full-Time, Monday-Friday, • Salary: Starting at $66,300/year

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  • CDL Driver
    CDL Driver
    15 days ago
    Full-time
    Constable Hook, Bayonne

    The Driver safely operates the delivery vehicle, and follows designated routes to deliver products to customers in a timely, organized manner. The driver is responsible for physically unloading product from the truck and moving product into customer locations. Duties And Responsibilities Safely operate a box truck, driving various routes during business hours Deliver a wide variety of items to different addresses and through different routes on a daily basis Follow specific delivery routes and time schedule to meet or exceed delivery deadlines Respond to back-calls and pick-ups from vendors or customers as needed Load and unload a delivery vehicle using hand trucks, pallet jacks, fold-downs and/or by physically carrying items. Maintain professional and courteous interactions with customer contacts at each delivery site Collect payments from customers in the form of cash or check, record invoices, and give all to VP of Operations or Day Logistics Clerk at end of shift. Understand and comply with DOT regulations Understand and comply with company Driver Safety Manual Complete driver medical certification every two years Handle all products with care to avoid damages and loss Take initiative to accomplish open tasks; be proactive and seek additional work when available Maintain positive work relations; support team work and help coworkers to accomplish team goals Listen and communicate respectfully with employees at all levels within the organization Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook. Comply with company policies and procedures as outlined in the Employee Handbook The position includes all other responsibilities that may be necessary to fulfill the duties associated with a Driver or as may be assigned Salary based on experience. Required Qualifications High school diploma or equivalent 7 Years of experience as a driver. Class A CDL Acceptable driving record as defined by our insurance policy, with no major violations and few, if any, minor violations Good communication and listening skills. Basic math skills Attention to detail and good organizational skills Time management; Ability to handle multiple demands and work to meet deadlines Dependability; Exhibit a reliable and consistent work ethic Punctuality; arrive on time to work and return on time from breaks Ability to work efficiently in a fast-paced environment Ability to be flexible and to adapt to quickly changing conditions Willingness to learn and take on new responsibilities Preferred Qualifications Prior work as a delivery driver of, at minimum, a 24-ft commercial box truck Experience driving a box truck throughout New Jersey, New York City and the outer-boroughs Working conditions The Company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with the Director of Human Resources should you require an accommodation or have any questions. Work Environment This job operates in a delivery vehicle travelling on major roadways in multiple cities and states. When making deliveries, moving in and out of customer locations, the role is exposed to outdoor elements such as weather. The position routinely uses hand trucks, pallet jacks and fold-downs. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. Hours of work begin at approximately 5:00 a.m. and end when deliveries or pick-ups are completed. Start and end times will vary based on routes assigned. The total hours per week are a minimum of 40 hours and may exceed 40 hours per week on a regular basis. This position may occasionally require longer hours when workload or project deadlines require it. Travel Travel includes daily driving of a delivery vehicle on designated routes throughout various cities and states. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. The employee frequently is required to sit; stand; walk; climb stairs; stoop; kneel; crouch; balance; use hands to finger, handle or feel a steering wheel, keypad, handheld device or phone; and reach with hands and arms. The employee frequently is required to lift/carry 25-50 pounds safely from floor to waist height, and from waist height to shoulders. Occasionally, the employee will be expected to lift/carry 25-50 pounds above the shoulders. Occasionally, the employee will be expected to lift/carry over 50 pounds. Frequently the employee will be expected to push/pull items using a pallet jack and/or a fold-down with weight loads exceeding 100 pounds.

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  • Virtual Assistant
    Virtual Assistant
    24 days ago
    $27–$35 hourly
    Full-time
    New Brighton, Staten Island

    As a virtual assistant, you will be responsible for keeping the office organized, efficient, and running smoothly. Your work supports managers, employees, and sometimes our customers. Position Summary; You will provide administrative and clerical support virtually to ensure efficient daily operations. This role assists staff, manages office procedures, and contributes to a professional, organized, and productive work environment. The ideal candidate is expected to be detail-oriented, proactive, and skilled at multitasking. Key Responsibilities; Manage incoming calls, emails, and correspondence. Maintain calendars, schedule meetings, and coordinate appointments. Assist with travel arrangements and meeting logistics. Office Operations- Track and order supplies; coordinate with vendors as needed. Support onboarding of new employees with office setup. Data & Records Management Enter and update data in spreadsheets or office databases. Maintain accurate records, logs, and reports. Assist with compliance requirements by keeping documentation current. Customer & Staff Support Provide customer service and respond to inquiries. Support internal staff with administrative tasks and information. Track budgets, expenses, and department spending. Assist with basic bookkeeping tasks as directed. Qualifications High school diploma or equivalent required; associate degree preferred. 1–3 years of administrative or office support experience. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software. Strong organizational and time-management skills. Excellent verbal and written communication abilities. Ability to maintain confidentiality and handle sensitive information. Customer service–oriented with a friendly, professional demeanor. Salary & Benefits Salary ranges from $27- $35 Health Insurance Additional Bonuses

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  • Supply Chain Manager
    Supply Chain Manager
    25 days ago
    $55000–$60000 yearly
    Full-time
    Manhattan, New York

    Expeditor MTO Department | Industrial Construction 📍 New York, 17 State Street Full-time | In-office (5 days a week) About Us PNK Group is an engineering and production company specializing in industrial construction. We are a vertically integrated organization that brings together investment, development, engineering, and general contracting expertise under one roof. As an investor, we finance our own projects. As a developer, we manage the entire construction process. As an engineering company, we design efficient, future-ready industrial buildings. And as a general contractor, we deliver them using large-unit building components manufactured at our own production facilities. We are a growing company driven by innovation and a practical, hands-on approach to problem-solving. At PNK Group, you’ll work on meaningful projects with real end-to-end impact, collaborate with experienced professionals, and have the opportunity to grow alongside the company. We value initiative, teamwork, and fresh ideas, and we believe that our people play a key role in shaping the future of industrial development. The Role We are seeking a highly organized and detail-oriented Expeditor to support procurement operations and coordinate orders between suppliers and construction sites. This role is essential in ensuring timely delivery, accurate order tracking, and smooth communication across departments. The ideal candidate is proactive, structured, and comfortable managing multiple orders simultaneously. What You Will Do Order Coordination & Delivery Control Coordinate orders between suppliers and construction sites Ensure timely delivery and payment processing Monitor order status and proactively resolve delays Maintain high OTIF performance (97%+) Cross-Functional Communication Communicate with site managers, suppliers, procurement, and accounting teams Provide status updates on open Purchase Orders (POs) Escalate risks or delivery issues when necessary Procurement & Administrative Support Assist with preparation of purchase orders Support procurement and accounting departments with documentation Ensure complete and accurate order tracking records Data & Database Management Maintain and update order database Ensure all POs older than 2 days have fully completed order tracking cards Maintain at least 80% completeness of supplier contact data in the database Performance Expectations (KPIs) Fully completed order tracking cards for all POs older than 2 days 97%+ OTIF (On-Time-In-Full) delivery performance 80%+ completeness of supplier contact data in database What We Are Looking For Conversational English required Experience maintaining databases is a plus Experience in procurement or construction is a plus Strong organizational and coordination skills Ability to manage multiple active orders simultaneously High attention to detail and accountability What We Offer Starting salary: $55,000 $60,000 after 90-day probation period Health insurance PTO and paid holidays Office located in Wall Street Opportunity to grow within procurement and construction operations Exposure to large-scale industrial projects

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  • Sales Consultant
    Sales Consultant
    1 month ago
    $40000–$75000 yearly
    Full-time
    Forest Hill, Newark

    We are seeking a highly motivated and customer-focused Sales Consultant to join our team at Greg Daniels - State Farm Insurance Agent. In this role, you will play a crucial part in helping individuals and families protect what matters most to them by providing personalized insurance solutions. Key Responsibilities: • Develop leads, schedule appointments, identify customer needs, and market appropriate State Farm products and services., • Establish customer relationships and follow up with customers in a timely manner., • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, billing clarification, and claims submissions., • Work with the agent to establish and meet marketing goals., • Maintain a strong work ethic with a total commitment to success each and every day. Qualifications: • Proven experience in a sales or customer service environment is highly preferred., • Excellent communication and interpersonal skills., • Ability to multi-task, organize, and prioritize., • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams., • Must be willing to obtain necessary state insurance licenses. Join our team and build a rewarding career with opportunities for professional growth and competitive compensation, including commission potential, in a supportive agency environment.

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  • B2B Sales Person
    B2B Sales Person
    1 month ago
    $55000–$104000 yearly
    Full-time
    Manhattan, New York

    B2B Sales Agent – Claw & Vending Machines (Soccer, Basketball & Rugby Venues) Location: New York City Compensation: Base salary ~$55,000+ performance-based commission (strong OTE of $110k+) Type: Full-time About Us: We’re a fast-growing sports & gifting brand bringing “mystery shirt” magic into the real world – via claw machines and vending machines packed with surprise soccer, basketball and rugby jerseys. We’re at the very start of this channel and our long-term ambition is to place 800+ claw and vending machines across the NYC metro, Northeast, and key US markets in high-footfall, sports-focused venues. Once we’ve cracked the US East Coast model, the plan is to expand this rollout nationwide – turning it into a serious global revenue stream. The Role: Your mission is simple: Get our claw and vending machines into great locations on a revenue-share model and turn those locations into long-term, high-performing accounts. You’ll be responsible for the full sales cycle – from identifying target venues, to getting in front of decision-makers, to negotiating terms and overseeing successful installs. This is a role for a closer with a track record, not a “starter”. If you know how to sell physical, space-taking products into venues (or similar), this will feel familiar – just more fun. What You'll be Doing: Sales & Business Development: • Build and manage a pipeline of target venues, including:, • Soccer stadiums and clubs (MLS teams, soccer-specific venues), • Basketball arenas and sports centers (NBA, college basketball facilities), • Rugby venues, sports bars and high-footfall leisure sites (arcades, attractions, student hubs, family venues, etc.), • Research and map decision-makers (centre managers, commercial managers, tenant coordinators, operations, etc.) and get in front of them via outbound (cold email, calls, LinkedIn, in-person visits)., • Pitch our claw/vending machine concept and revenue-share model in a clear, commercial way that makes it a no-brainer for the venue., • Create tailored proposals and negotiate commercial terms (revenue splits, minimum terms, placement, branding, etc.)., • Own the full sales cycle from first contact → proposal → negotiation → signed agreement → handover/installation. Account Management & Expansion • Act as key point of contact for venue partners – check performance, resolve issues, and keep relationships warm., • Monitor machine performance by location, flag under-performance early, and propose solutions (relocation, offer tweaks, creative changes)., • Identify upsell / expansion opportunities (more machines, better placements, additional venues in the same group). Execution & Operations Coordination: • Work closely with operations to schedule machine installs, maintenance and replenishment., • Ensure all venue requirements (H&S, insurance, risk assessments, branding guidelines) are captured and communicated., • Feed back on what you’re seeing “on the ground” – what types of venues and positions work best, what objections are coming up, what offers resonate. Reporting & Targets: • Own and report on a clear set of KPIs: machines placed, signed venues, average monthly revenue per machine, pipeline value, win rate., • Keep CRM / pipeline organised and up to date – no black holes, no mystery deals. What We're Looking for: Non-negotiable: proven track record. We’re looking for someone who has already sold into venues / locations and can show it. Must-haves • 3+ years B2B sales experience with a strong new business focus (not just farming existing accounts)., • Proven success selling physical or location-based products or services, such as:, • Vending / amusement / arcade / gaming machines, • POS / kiosks / retail hardware, • Experiential / in-store activations, • Other space-taking installations into venues, • Confident negotiating commercial agreements and revenue-share models., • Comfortable being out on the road, visiting sites, walking a venue and spotting where something would perform best., • Strong communication skills – in-person, on the phone, and over email. You can explain the numbers clearly and get to a decision., • Highly self-motivated and comfortable working in a fast-paced, entrepreneurial environment with clear targets. Nice-to-haves: • Existing relationships with stadiums, soccer clubs, basketball arenas, rugby venues, shopping centres, or leisure groups., • Experience working with landlords, asset managers, or centre managers., • Interest in soccer, basketball, rugby and fan culture – you “get” the product and the audience., • What Success Looks Like in 12 Months, • A healthy, visible pipeline of targeted venues with clear next steps., • A growing network of signed locations with machines installed and trading., • Real, measurable monthly revenue from the machines – and a clear view of which types of locations perform best., • A clear, data-backed rollout plan that makes scaling to hundreds of machines (800+ over time) across the US feel achievable, not hypothetical. Why This Role is Exciting: You’re early in a new revenue channel – you get to shape how it works and help design the playbook that scales to 800+ machines. Clear line between your work and visible, tangible results (machines on-site, fans playing, revenue generated). Base salary plus meaningful commission upside – the more you place and the better the machines perform, the more you earn. Real scope to grow with the project – from NYC/Northeast rollout to nationwide and international expansion.

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  • Team Member
    Team Member
    2 months ago
    Full-time
    Long Island City, Queens

    Full Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: Competitive pay to recognize your impact Medical, dental, and vision insurance to keep you healthy and thriving Commuter benefits to make life easier Employee discounts and free NAYA meals — because we believe in enjoying what we serve Growth opportunities at every level — we invest in developing leaders from within More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You’ll Do Food Preparation & Production Prepare daily production items in cooperation with kitchen staff. Ensure food products are prepped correctly, following recipes and Naya’s standards. Follow recipes and portion control standards to maintain consistency and quality. Wash dishes and tools used during food prep. Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance Receive, disinfect, store, and organize deliveries following FIFO and best storage practices. Maintain proper storage temperatures and rotation procedures per DOH regulations. Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule. Keep floors in work areas clean, dry, and free of debris. Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Customer Service Provide timely and courteous service to guests in alignment with Naya’s policies and procedures. Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements. Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction. Ring orders into the POS system accurately and collect payments. Assist customers with making change, as applicable. Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management Maintain a clean, stocked, and organized workstation at the start of each shift. Stock cashier stations with necessary items, including paper goods and ice water. Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread. Turn on displays and play music as part of daily setup. Follow the proper cash handling procedures and rings up items correctly Complete all side work and cleaning tasks to Naya’s standards, including setting up sanitizing pails. Teamwork & Communication Support and assist team members as needed. Communicate issues and ideas to the Chef or Director of Operations. Participate in training and development of new employees to uphold Naya’s service standards. Compliance & Professionalism Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming. Attend company meetings and training sessions as required. Exhibit a friendly, positive, and helpful attitude at all times. Carry out additional duties as assigned by management. Who You Are 1+ year experience as a restaurant team member at similar caliber concept The ability to lift at least 50 pounds on a regular basis. The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day. Excellent communicator in written and verbal formats. Communicates information effectively and efficiently. Completed the Train the Trainer course. Maintain a friendly, helpful and positive attitude always. Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant. Ability to perform essential job functions under pressure, maintain professionalism when working under stress. Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business. Attends mandatory meetings. Adherence to company, state, and county sanitation standards. Strict adherence to posted schedule and clock in/out at times.

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  • Financial Advisor
    Financial Advisor
    2 months ago
    $75000–$100000 yearly
    Full-time
    Manhattan, New York

    We are seeking an eager, strategic, and definitive candidate to fill an open Financial Advisor Role that offers room for growth and a promising career. Our ideal candidate will be driven by the need to help clients identify and achieve their financial goals through a variety of planning services. Northwestern Mutual’s proprietary planning software helps you educate your clients and deliver holistic financial plans—including investments for growth, insurance for protection, and annuities for guaranteed income in retirement—that helps you have a bigger impact on your clients and community. Becoming a business owner allows you to shape your workday around your life and achieve uncapped earning potential through a performance-based compensation structure. At our Midtown, Manhattan location, representatives and advisors strive to understand their client's goals and objectives in order to develop comprehensive solutions that will help their clients reach financial success. We believe there’s more than one way to start, build, and grow your practice. As an entrepreneur, you can build your business in a way that aligns with your long-term vision & goals like opening an office, joining a sophisticated team, or becoming an advanced advisor. Training, Licensing & Designations: Northwestern Mutual has been recognized for maintaining one of the best-trained sales forces in the country. We are committed to your continued training and development throughout your career. That starts with our award-winning curriculum designed to support your first three years in the business. In the program, you’ll hear from industry experts, learn the art of client acquisition to drive longevity in the career, and have access to our national network of tenured financial advisors to learn the business through first-hand experience. To become a financial advisor, you must obtain the following licenses: Life/Accident & Health Certifications, Securities Industry Essentials (SIE), and Series 6, 7, and 63. Northwestern Mutual provides pre-payment/reimbursement* for course tuition fees and books. Why Join Northwestern Mutual: • Top 5 US Independent Broker-Dealers, • Unsurpassed financial strength with total company assets of $366 billion, • Fortune 500® company (June 2024), • #1 Amongst Life Insurers Most Admired Companies for Financial Soundness, • Recognized for Financial Soundness, Quality of Products/Services, Social Responsibility, and Quality of Management, • Forbes' Best Employers for Diversity Perks at a Glance: • Growth & Development - There are various paths within this career and we are devoted to helping each person grow personally, professionally, and financially, • Culture - Be a part of our "work hard, play hard" office culture. We are an inclusive and diverse family-oriented team. Individually and collectively, we are driven to make a positive impact on people's lives and our communities., • Benefits - full comprehensive benefits, • Work/life balance Job Responsibilities: • Grow your client base by making new connections, maintaining a strong referral networks, and providing a great client experience, • Collaborate with our financial planning team, mentors, and specialists to develop tailored solutions and build personalized, holistic financial plans tailored to every client’s unique needs, • Grow relationships with clients to support them through every stage of life, • Lead and maintain a life of continuing education to ensure your clients are getting your best Compensation & Benefits: • 100% Commission - Average advisor annual earnings of $61K-$119K (based on 2018-2023 company average for representatives in the first 3 years). Top 25% advisor annual earnings of $137K-$250K (based on 2018-2023 company data for top quartile advisors in the first 3 years), • Career launch stipend program eligibility, • Commission structure design to support early development, • Bonus Programs and Production Allowance eligibility, • Support for insurance licensing, SIE, Series 6, Series 7, Series 63, CFP®, • Retirement Package and Pension Plan, • Medical, Dental, Vision, Life Insurance and Disability Income Insurance, • Parental benefits at every stage of family planning Schedule: • Monday - Friday, • Full-time, On Site Ideal Candidates Have: • 4-year College Degree or higher, • Legal authorization to work in the US without sponsorship, • Residence within (or planning to relocate to) a reasonable commuting distance to NY, NY, 10022, • Values of integrity and honesty, • A pleasant attitude and dependable judgment, • Entrepreneurial ambitions and a strong sense of motivation and drive, • Excellent time-management, communication, and critical thinking skills, • A history of success in relationship-building or client-facing roles, • A basic understanding of the role of a financial advisor or financial consultant, as well interest in the financial industry and financial products is necessary

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  • Front Desk Receptionist
    Front Desk Receptionist
    2 months ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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