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Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment and support function. The ideal candidate is an empathetic problem-solver, a clear communicator, and is willing to get their hands dirty in the day-to-day details of helping our users succeed. Direction will be ambiguous at times, so a high degree of ownership, creativity, and a bias for action are crucial. Fundamentally, this role is about understanding our customers' needs and championing their success. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time.Where you will make an impact: • Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone., • Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team with clear and concise tickets., • Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage, and share best practices., • Become a product expert and contribute to our customer-facing Knowledge Base, creating articles, tutorials, and guides that empower users and enable self-service., • Serve as the voice of the customer, translating their feedback into actionable insights for our Product and Engineering teams to drive product improvement., • Collaborate with the Implementation team to ensure a seamless post-sale handoff and onboarding experience for new clients., • Monitor customer health to proactively identify and address potential issues, driving platform adoption and mitigating churn., • Identify potential upsell and cross-sell opportunities., • Contribute to the continuous improvement of our customer success processes, tools, and playbooks., • Maintain accurate client documentation, including training records, escalations, and engagement historyWe’d love to hear from you if you have:, • 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment., • Bachelor’s degree or equivalent practical experience., • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence., • A high degree of technical aptitude and the ability to learn new software quickly., • Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)., • Strong problem-solving skills and the ability to navigate ambiguous customer situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startupNice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech., • Experience creating content for a knowledge base (articles, videos, FAQs)., • Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Support Expert Type: Contract Compensation: $40–$55/hour Location: Remote Role Responsibilities • Build long-horizon support tasks with deterministic rubrics to evaluate agent performance., • Develop scenarios for Tier 1 handling with known correct answers and macro selection., • Manage exceptions and refunds using defined policies and escalation routing., • Create Content ops tasks with accurate KB articles and step counts. Must-Have • 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce., • Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring., • Proficient in reading and producing support artifacts like ticket responses and macros., • Hourly contractor, • Upload resume, • AI interview based on your resume

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Support Expert Type: Contract Compensation: $40–$55/hour Location: Remote Role Responsibilities • Build long-horizon support tasks with deterministic rubrics to evaluate agent performance., • Develop scenarios for Tier 1 handling with known correct answers and macro selection., • Manage exceptions and refunds using defined policies and escalation routing., • Create Content ops tasks with accurate KB articles and step counts. Must-Have • 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce., • Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring., • Proficient in reading and producing support artifacts like ticket responses and macros., • Hourly contractor, • Upload resume, • AI interview based on your resume

Job Description Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more about how we use AI in our everyday work. About the role Trustpair is looking for a Strategic Customer Success Manager to join our US team and take ownership of a portfolio of our largest, most complex, and most strategic enterprise customers in North America. This role is designed to reinforce our US presence and provide exceptional support to top-tier clients, ensuring strong satisfaction, retention, product adoption, and expansion over time. You will play a key role in onboarding new enterprise customers, driving long-term success plans, supporting change management, and identifying upsell opportunities across your portfolio. This is an individual contributor role with room to grow as the US Customer Success team expands. You will report to Mathilde and join the CSM International team, working closely with the wider Customer team as well as Product, Account Management, Sales, Ops, and Revenue Excellence. This position is based in New York City, with hybrid onsite presence preferred. We are primarily looking for candidates in the commutable Tri-State Area who can come into the office 1–2 days per week. Compensation: The expected on-target earnings for this role are in the range of $135,000–$150,000 What you'll do:Client Onboarding and Enablement * Manage a portfolio of high-value, high-complexity customers across industries * Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption * Define and execute tailored success plans aligned with each customer’s business goals * Support and, when needed, lead change management efforts on the customer side Relationship Management and Retention * Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions * Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention * Monitor customer health, proactively flag risks, and take action to secure renewals * Develop client advocates who can participate in reference calls and broader advocacy initiatives Product Adoption and Usage Optimization * Use customer data and usage insights to drive stronger adoption and stickiness of the platform * Guide customers toward fuller use of Trustpair’s features and value for risk management * Navigate complex organizational structures to build adoption and internal advocacy Revenue Growth * Identify upsell and expansion opportunities within strategic accounts * Partner closely with Sales to convert those opportunities into growth Customer Advocacy * Represent the voice of the customer internally to help shape product direction * Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market Regional Strategy and Insights * Bring market feedback and customer insight to help shape US-specific strategy * Stay informed on customer needs, industry developments, and competitive trends What’s in it for you ???? * At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working * Opportunity to join a fast-growing scale-up in a highly impactful role * Ownership of strategic, high-value enterprise accounts in the North American market * A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development * The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued * Exposure to a European-headquartered company with international collaboration * A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership * A talented team with senior colleagues you can learn and work with * Inclusive environment with cultural diversity and parity Why join Trustpair? A list of our perks here! Must-Haves * 7+ years of experience in a technical SaaS or enterprise B2B software environment * 3–4+ years of significant experience working with strategic and/or enterprise B2B clients * Prior experience managing strategic, complex US enterprise accounts * Strong experience driving renewals and identifying upsell or expansion opportunities * Familiarity with complex technical integrations, including APIs and SFTP * Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities * Strong problem-solving skills and the ability to bring structure and solutions in complex situations * Excellent communication and relationship-building skills, especially with senior stakeholders and executives * High level of organization, rigor, and attention to detail * A data-driven approach to decision-making * Native-level English Nice-to-Haves * Experience with tools such as Intercom, Planhat, and Looker * Experience in a B2B SaaS start-up or scale-up environment * Experience working in an international environment and/or a European company * Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury. Recruitment Process * First call with Morgan, Talent Acquisition Specialist (30 mins) * Experience interview with the hiring manager, Mathilde (30 mins) * Case study interview with Mathilde and Caitlin (1 hour) * Coffee fit with members of the US team * Final interview with Baptiste, CEO & Cofounder Equal Opportunity Statement Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We provide a broad range of products and services including, but not limited to, the design, installation, service and maintenance of Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom and Intrusion Systems. Hourl

Job Description High Rise Fire and Security, affectionately known as High Rise, founded in 1992, is a leading fire alarm, life safety and security systems solutions provider. We provide a broad range of products and services including, but not limited to, the design, installation, service and maintenance of Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom and Intrusion Systems. High Rise is an Edwards Systems Technology (EST) Strategic Partner and a multi-year winner of “Strategic Partner of the Year Award” for the Northeast Region. We are the first North American member of the SCUTUM Group. SCUTUM, founded in 1989, is a fast-growing, privately owned, leading European life safety company with offices in France, Germany, United Kingdom, Belgium, the Netherlands and Luxembourg. SCUTUM complements our solutions with additional products, services and expertise in electronic security, cyber security and defense security with an Artificial Intelligence (AI) platform. At High Rise, we pride ourselves on our ability to maintain thorough and up-to-date industry knowledge. Our employees are equipped with comprehensive knowledge and extensive experience in providing life safety system and electronic security solutions throughout New York City, SE Florida and the surrounding areas. We are currently looking for a Service Administrative Assistant to add to our team. This role is ideal for goal-oriented, self-motivated and entrepreneurial-minded professionals with a passion for success. With a solid reputation in the market, ever so growing Client base, cutting edge products and services, now is a great time to join our team. Required Education and Experience • High school diploma, Associate Degree preferred, • Screen all incoming phone calls and direct to appropriate party., • Retrieve and distribute phone messages., • Manage physical filing system for all client folders in all locations., • Meet and greet corporate clients and visitors, and direct accordingly., • Arrange for pickup/delivery of overnight and intra-day packages., • Order office supplies when necessary., • Process Return of Material Authorization (RMA’s) for all parts and devices., • Perform special projects as assigned by management., • Collect and enter Service Report details, including technician hours for each completed Test & Inspect in proprietary data system., • File Test & Inspect paper reports in Client folders., • Update Joint Commission Spreadsheets and prepare for FSM’s review prior to sending to Clients., • Prepare billing paperwork and upload to Admin-Accounting -Service folder in Company shared folder., • Comb through hundreds of Tech support emails to Match up Field of Service Report with proper documentation from the field I.E – Commercial Fire executed paperwork, Approved Quotes, DOHMH Sign-In Sheet, Other National Account Executed paperwork., • Search quote approved folder to match up executed paperwork with service report., • Software knowledge: Microsoft Office Suite, i.e. Outlook, Excel, Word, • Attention to detail, and ability to produce quality results while working within constraints, • Poised, professional demeanor and positive attitude, • Ability to deal with change and to proactively form productive working relationships, • Job Knowledge, • Accountability and Dependability, • Results Focus and Initiative, • Client Service Focus and Effective Communication, • Relationship Building and Collaboration, • Judgment and Decision Making, • Ethics and Integrity High Rise offers a highly competitive compensation and a generous benefits package, including medical, dental, vision, prescription plans for employees and their families, company paid life insurance, 401k match and Profit-Sharing contributions. High Rise offers a variety of exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization. Employees are offered the opportunity to take part in a range of internal training initiatives to hone their existing skills and continue to grow professionally in accordance with the changing external environment. In addition, our peer-to-peer coaching program and emphasis on dynamic information exchange between teams ensures that our people are challenged intellectually and given the opportunity to succeed in their role. Our organization is dynamic, and we pride ourselves on providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service. Come explore the possibilities at High Rise.

Job Description Job Summary: Property Management company seeking an experienced temporary doorman for a luxury residential building. Job Duties and Responsibilities: • Ensure that residents’ needs are met such as responding to requests for deliveries or repair services, • Screening and directing visitors to appropriate destinations within the building, • Interacting with residents and guests, answering questions about building rules and regulations, and handling emergencies such as fires or medical calls, • Accepting packages and managing the distribution of packages to tenants, • Operating security equipment such as closed-circuit television (CCTV) cameras and intercom systems, • Providing security at building entrances by checking IDs and permits of all third-party contractors entering the building, • Maintaining order in the building by enforcing rules and regulations regarding noise levels, pets, unruly behavior, and other infractions, • Proficiency in English, • Work collaboratively in a team environment, • Must be able to lift and carry up to 50 lbs About Stonehenge Management LLC Stonehenge NYC and its affiliated companies is a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction and leasing. Stonehenge, together with its investment partners, owns and manages a portfolio of properties in Manhattan valued at approximately $2.1 billion. The portfolio is comprised of 18 income-producing properties with 3,000 apartments representing 2.5 million square feet of prime real estate. Stonehenge is recognized for its above-and-beyond customer service platform and five-star lifestyle programming. The Stonehenge NYC team is comprised of dedicated professionals committed to providing the best in quality, service and potential for growth throughout its portfolio. This is your chance to become a part of a team with a proud history and growing future. Stonehenge provides an environment rich with opportunities for growth and career advancement. Be challenged, celebrated, and inspired. Be a part of something great and continue building your career with us! We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Powered by JazzHR PzWlcqhNJe

Job Description Make a meaningful impact this fall. Carter Burden Network (CBN) is seeking a full‑time, bilingual (English/Spanish) Receptionist to join our Covello Older Adult Center as a leave replacement from mid‑August through early December 2026. This is a great opportunity for someone who enjoys connecting with people, thrives in a busy community setting, and wants to support older adults with dignity, warmth, and respect. About Us Carter Burden Network promotes the well‑being of adults aged 60+ through services, advocacy, arts and culture, health and wellness, and volunteer programs. Our mission is rooted in compassion, community, and the belief that older adults deserve to live safely, independently, and with dignity. We are partially funded by NYC Aging. Learn more at . What You’ll Do As one of the two welcoming faces of the Covello Older Adult Center, you’ll help keep daily operations running smoothly while creating a warm, supportive environment for participants, staff, and visitors. Front Desk & Participant Support • Greet older adults, staff, and visitors with professionalism and warmth, • Answer phones, respond to inquiries, and relay messages, • Keep the lobby organized, welcoming, and safe, • Scan participants for congregate breakfast and lunch, • Assist older adults using the wheelchair lift or stairs when neededAdministrative & Clerical Support, • Prepare monthly statistics, flyers, and program materials, • Create and count breakfast and lunch tickets, • Update daily activity boards, • Support staff with photocopying, filing, data entry, and general office tasks, • Assist with overflow tasks such as VIVE unit entry, digital signage updates, and basic researchCommunication & Coordination, • Provide accurate information about programs and activities, • Coordinate with program staff to share updates and announcements, • Operate the intercom system as needed, • Ensure bulletin boards and communication tools stay currentWhat You Bring, • Bilingual fluency in English and Spanish (required), • Strong communication and customer service skills, • Comfort working in a lively, people‑centered environment, • Basic proficiency with Microsoft Office (Word, Excel, Teams), • Strong organization, attention to detail, and reliability, • Full‑time, 35 hours/week (non‑exempt), • One‑hour unpaid lunch break, • Must be flexible to provide coverage when needed, • Occasional evening or weekend hours with advance notice, • Work takes place in a busy lobby within a four‑story center (elevator and stairs available), • Ability to remain seated for long periods and occasionally lift 10–15 lbsCompensation & Benefits, • Hourly rate: $16.88–$18.09, based on experience and internal equity, • Generous benefits package, including:, • Multiple health and dental plan options (some 100% employer‑paid), • 3 weeks paid vacation, 4 personal days, 10 sick days (first year), • Paid holidays, • Your resume

Job Description Overview and Summary: Journeyperson Porters have the skills to perform the work of a handyperson in making repairs within apartments and common areas of buildings. The Journeyperson Porter shall be responsible to fulfill the job description of both a Porter and a Journeyperson Porter, which includes being able to frequently move materials and supplies to and within a building, using both hands and in weights often up to 50 pounds. Journeyperson Porters will work at any location as required by the employer, depending on business necessity. When assigned to any location, Journeyperson Porters are directly responsible for repair and upkeep of interior and exterior common areas of buildings and tenants’ apartments. Journeyperson Porters are to think of the locations as machines. Journeyperson Porters will maintain the cleanliness of the exterior and interior common areas of the buildings, which includes, but is not limited to garbage removal and shoveling of snow. Journeyperson Porters properly completes all assigned work orders. They observe and report items that need repair, prioritize repairs so most important items are repaired immediately; advise superintendent about emergencies or jobs they cannot complete; assists superintendent to complete repairs, or in any situation with which superintendent requests assistance. Journeyperson Porters will complete all repairs in a professional manner, follow proper procedures to order needed supplies, tools, and equipment, and complete necessary paperwork to order and receive supplies and equipment; receives all authorizations as necessary. Quantity of work as reflected by number of work orders must meet management standards; quality of work must meet management standards, as well as City, State, and Federal requirements. Journeyperson Porters must attend all regular meetings to discuss work to be performed and the appearance of the buildings. Reports to: Directly reports to the Facility Director and Maintenance Supervisor; also follows instructions and directives from other management personnel, including Superintendents, Property Managers, and the Executive Director. Journeyperson Porter Essential Job Duties: • Reporting to work as scheduled: Report to the site at the designated meeting area each day prior to starting the day's work., • Plumbing: Make repairs as needed on all exposed plumbing including, but not limited to, the following: stop leaks, clamp and/or plug pipes; faucet repairs; waste lines; stoppages; toilet tanks; flushometers; pop‐up stoppers; standing waste mechanisms; replacement of shower bodies and related work., • Radiators: Make repairs to radiators including, but not limited to, the following: shut‐ off valves, control valves; air valves; stem packing; related work., • Electric Equipment: Repair or replace electrical equipment, including fuses and/or circuit breakers; smoke detectors; intercom panels and stations., • Glass Panes: Measure and replace pre‐cut glass panes in doors and windows., • Perform carpentry work including, but not limited to, the following: window sashes; door frames; molding; re‐hang doors; cabinet installation; floor patches; related work. install, adjust, and replace door checks, springs, and hinges., • Walls: Make repairs to walls, including, but not limited to, the following: patch plastering, replace wall and bathroom tile; drywall, re‐caulk tubs and sinks; related work., • Painting and Finishing: Perform painting and finishing work including, but not limited to, the following: painting of interior walls, ceilings, and trim; painting of exterior trim and metalwork. Painting of units and common areas, including walls, ceilings and trim and staining and finishing woodwork., • Apartment Make‐Ready: All demolition, carpentry, plumbing, electrical, finishes and cabinetry repairs/replacements., • Gas Ranges: Adjust and/or replace stove parts as needed, not including gas supply lines., • Concrete: Make minor concrete repairs., • Damage Protection: Shut necessary valves to prevent severe water damage to the building., • Light Fixtures: Ensure that all interior and light fixtures are in proper working order., • Boiler/Boiler Room: Maintain boiler room including, but not limited to, the following: keep boiler room clean and orderly; flush low‐water cut‐off and/or water feeds as needed; clean water and sight glasses; maintain water level: drain and refill water as needed; clean strained cups as needed; clean nozzles as needed; oil motors and pump as needed; flush and/or clean mud rings and valves as needed; fill oil burner lubrication tank as needed; keep covers on all oil burner controls as needed; remove ashes from ash pit as needed; remove ashes from basement if necessary; inform site superintendent and/or utility company of gas leaks, gas smells, or other hazardous conditions., • Work Identification: Report necessary work to be performed by outside mechanics or contractors., • Work Orders: Ensure that all work orders are completely filled out before work begins, and must also ensure that all time spent on each job is properly recorded and logged, and tenant sign‐off is secured on all completed work orders. Secure all supplies needed from supply room and note all supplies used to complete each work order on that work order. Ensure that supplies taken from supply room are replenished from supply truck based on supply listings noted on completed work orders., • Unauthorized Work for Tenants: Handymen are prohibited from performing work for tenants for compensation during their regular work hours., • Sign Out: Report to designated meeting to clock out and end shift. Return all work orders to the site superintendent. For those work orders which were either inspected and found to be beyond the capabilities of the handyman, or for those for which supplies have been ordered for the following day, a notation should also be made of the next appointment, or a notation that the next appointment should be set by the site superintendent as and when supplies have been received. In either case, the handyman shall not hold copies of work orders beyond the close of the day's work., • Report to the Manager/Facility Director or site superintendent on the following:, • Building damages as observed during inspections., • Tenant vandalism, rowdiness, and complaints., • Accidents observed., • Non‐tenant gatherings and suspicious activities; such as drug use and sales;, • Vacancies observed; tenants moving out with belongings, moving vans, etc.;, • Process servers from any local, state, or federal authority;, • Vendor/service contractors seeking access;, • Unauthorized people or activities., • Other Repairs: Make other repairs as needed or requested, including, but not limited to the following: install window locks/window guards; repair or replace sash weights and chains; patch vinyl flooring; install and/or repair doorknobs, locks and cylinders; install appliances; make minor roof patches; related work. Other Responsibilities as required: In addition to the above‐stated duties, the handyperson may be called upon to perform repairs with the superintendent, with in‐house construction crews, or to work with porter to maintain or clean the building to ensure that the building(s) and apartments are at all times maintained up to or exceeding required management’s standards. When required, Handypersons will be required to travel to different assigned buildings to perform essential duties as needed. Handypersons will be required to complete other functions when necessary and required by management. Please refer to the job description of Porters for more essential duties of a Journeyperson Porter. Essential Requirements: Qualifications, Skills, and Education: 1. Must have a minimum of 3 years of experience as a Journeyperson Porter., 2. Must be able to verbally communicate, read and write English, Bilingual preferred., 3. Must have a FDNY Certificate of Fitness for sprinklers (where applicable). Candidates lacking the credentials must acquire certification within 6 months of employment. 4. Must have a High School Diploma/equivalent. Candidates lacking the credentials should have a minimum of 5 years of Journeyperson Porter experience. 5. Must have the skills required to perform any and all other maintenance personnel functions.

Job DescriptionAbout Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team, • Do the 1% more About the Role We're looking for an Implementation Manager to own the full onboarding lifecycle for small to medium-sized waste haulers migrating to CurbWaste and CurbPOS. You'll run SMB projects from kick-off through go-live, managing timelines, customer relationships, data migrations, training, and cross-functional coordination. This isn't a hand-holding role. You'll manage SMB onboarding projects independently, work through configuration challenges on your own, and make sure customers aren't just set up on the software but actually confident using it. You'll work directly with business owners and operations managers at SMB haulers, often as their primary point of contact throughout the entire onboarding process. When things go sideways, you'll reset expectations, escalate with clear context, and drive resolution. You'll also support teammates, contribute to process improvements, and help build the playbooks that make our implementation team better. If you're someone who owns outcomes not just tasks, communicates proactively, and wants to deeply understand how waste haulers operate, this is the role. What You'll Do • Own the full onboarding lifecycle from discovery through go-live for SMB customers across CurbWaste and CurbPOS, • Lead discovery calls to understand customer workflows, pain points, and configuration requirements before onboarding begins, • Drive on-time go-lives within target cycle times and ensure onboarding milestones are completed before customers go live, • Manage customer expectations proactively across multiple concurrent SMB projects, including timeline resets and scope changes, • Lead data migrations including cleanup, transformation, import validation, and accuracy checks, • Configure multi-service-line accounts and resolve complex setup challenges for SMB customers, • Coordinate third-party integrations, accounting system connections, and scale integration as part of the onboarding process, • Deliver customer training on CurbWaste and CurbPOS workflows, reinforcing best practices and driving adoption, • Maintain strong customer satisfaction through consultative onboarding and proactive communication throughout the project, • Keep project status and milestones up to date in Planhat and communicate status proactively to internal stakeholders and customers, • Coordinate across Sales, Customer Experience, and Product to align on customer requirements and resolve blockers, • Own the handoff from Implementation to Customer Experience, ensuring the customer is fully adopted and the CX team has the context they need, • Identify when a customer is at risk of poor adoption and adjust the implementation approach before it becomes a problem, • Surface product gaps and customer feedback to the Product team based on patterns you see across implementations, • Participate in escalation processes, contribute context during code-red calls, and drive assigned follow-up actions, • Document repeatable solutions and contribute to process improvements that make onboarding more efficient, • Support Implementation Specialists by sharing approaches, modeling good customer interactions, and providing coaching Requirements What You'll Need • 3-5 years of experience in SaaS implementation, onboarding, or customer-facing project management, • Proven ability to manage multiple onboarding projects simultaneously while keeping quality high, • Strong project management skills with experience owning timelines, milestones, and customer deliverables, • Experience with data migrations, including working with messy datasets from legacy systems or manual processes, • Excellent communication skills. You can manage difficult conversations about delays, scope changes, and expectations., • Ability to think on your feet and adapt when customer requirements shift or implementations hit roadblocks, • Comfort working cross-functionally with Sales, Customer Experience, Product, and Engineering, • Track record of driving customer outcomes, not just completing tasks, • Ability to travel up to 50% of the timeNice to Have, • Experience with customer success or implementation platforms (Planhat, GuideCX, Gainsight, or similar), • Familiarity with data transformation and migration tools (Rubie, ETL platforms, or similar), • Experience with support or communication tools like Intercom, Aircall, or Fathom, • Background in waste management, logistics, or field service operations, • Experience coaching or mentoring junior team members What We Offer • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k, • Be part of a diverse, inclusive, and supportive culture where individuality is celebrated This role is based in New York City (3 days/week minimum in office). We aim to change the way waste companies run their business. We're a software company founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry.