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Position: Senior Chatbot/Voice Enablement Developer Location: Remote, Pennsylvania Duration: Contract- 6 months contract to hire Job ID: 173080 Job Overview: We are seeking a highly skilled Senior Chatbot/Voice Enablement Developer to design and develop enterprise-grade chatbot and voice solutions. The ideal candidate will have expertise in Azure Bot Service, Power Virtual Agents, and integrations with platforms such as Genesys, Twilio, and Microsoft Teams. This role involves implementing and optimizing LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. The successful candidate will also ensure compliance and security, monitor performance, and collaborate with cross-functional teams. Responsibilities: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations (e.g., Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with internal platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices. Qualifications: 5+ years of experience in software engineering with 3+ years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs, and whisper/voice models. Strong backend development skills (Python, C#, REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices. Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment. Strong written and verbal communication skills in English. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $70 - $75 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com #LI-PS4

ROLE SUMMARY: - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: - Lead end to end CSM implementations from discovery through deployment and hyper care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake. - Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting. - Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC). - Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System. - Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion. - Optimize performance and reliability; troubleshoot incidents/problems and perform root cause analysis. - Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing. - Produce documentation (design specs, runbooks) and deliver stakeholder training. REQUIRED QUALIFICATIONS: - ServiceNow certification: CIS CSM (Customer Service Management). - 4 6 years hands on ServiceNow admin/development; 2 full CSM implementations. - Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Reporting and Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards. - Security and governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices. - Architecture and data: SaaS/multi tenant concepts; data modeling; CMDB relationships; familiarity with CSDM. - Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC. - Delivery excellence: ATF, versioning, release/change management, documentation. - Education: Bachelor's in CS/IS/Engineering or equivalent experience. - Professional skills: analytical problem solving, reliable follow through, deadline ownership, independent work, and cross team collaboration. PREFERRED / NICE TO HAVE: - Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM. - Integrations with ITSM, Field Service, CRM, or contact center platforms. - CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control. - Security/compliance awareness (e.g., SOC2, ISO 27001). - Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (6 12 MONTHS): - Production ready CSM implementation improving case resolution time and CSAT. - Role based dashboards and PA KPIs live for operations and leadership. - Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents. Must be ServiceNow Certified Implementation Specialist Customer Service Management (CIS CSM) Customer Service Management (CSM)

JOB TITLE: Windows System Administrator JOB LOCATION: Washington, DC (REMOTE) WAGE RANGE: 65.00-70.00 per hour JOB NUMBER: SAIJP00038792 REQUIRED EXPERIENCE: BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 8+ years in systems engineering or administration (6+ years with a MS/MIS Degree) Experience orchestrating workflows to execute at predefined times, including workflows that have data dependencies. Proficiency in DevOps tools; scripting languages including PowerShell 5 years of experience with Directory services (Microsoft Active Directory, Entra ID/Azure AD), Certificate Administration and DNS 4 years experience providing Tier II & III Windows support for Windows OS 3 years of Experience with ADFS, OKTA or other Authentication services Experience managing certificates and certificate authorities like Microsoft, Digicert, Entrust/Sectigo and SSL.com Ability to work well with people from many different disciplines with varying degrees of technical experience Ability to work well without constant supervision Ability to express complex technical concepts effectively, both verbally and in writing JOB DESCRIPTION Senior Windows Server Systems Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. We need you to participate in fostering a DevOps culture and building strong cross functional collaboration with all areas of development, product, and QA in a dynamic and fast paced environment supporting the development of a data pipeline and machine learning services. The individual selected for this position will be a member of the ESA V engineering team and the primary work location in Washington, DC and the work will be performed remotely. Some travel may be required based on the program needs and requirements. Excellent hands-on knowledge of Windows enterprise management technologies is required for this position. You will work closely with the Infrastructure Engineering Manager on the following key tasks: Configure and troubleshoot Windows Server operating system in support of Active Directory, DNS and Certificate Authorities. Demonstrate extensive understanding of Active Directory systems and be able to manage and maintain them Demonstrate extensive understanding of DNS, Certificate Authority, Certificate Management and Authentication Services – ADFS, SAML, SSO, OKTA Applying STIG and VPR adjustments as required Manage the certificate environment to ensure certificates are issued on time and installed with no outage Develop scripts to monitor and check health of Active Directory, DNS and Certificate Authorities. Design, develop, and support scalable, redundant infrastructure to include physical, virtualized and cloud environments Install, configure and manage a windows-based certificate authority sever Install, configure and maintain group management policies including role-based management Set up administrator and service accounts, maintain system documentation, tune system performance, install system wide software Apply NIST, DISA security controls, security hardening changes based on best practice Validate and implement critical system patches, and allocate directory storage space Improve existing infrastructure to incorporate latest technology best practices and cross application integrations Day-to-day collaboration with engineering teams and system owners, to influence design, and architect solutions in multi-tiered environments Manage individual project priorities, deliverables, and deadlines Produce clear documentation for delivered solutions Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

This position requires a Secret Clearance* The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT environment. This role monitors performance and utilization across compute, storage, network, and application tiers, analyzes trends, and produces forecasts and reports that inform budgeting and technology planning decisions. The position partners with architecture, operations, and service owners to identify capacity risks, recommend optimization or scaling options, and align capacity plans with service level targets and change and release schedules. Key Responsibilities Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise. Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services. Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements. Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives. Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment. Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost. Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning. Demonstrated knowledge and practical experience in capacity management, with solid analytical, communication, and problem-solving skills. Ability to work collaboratively with various stakeholders and team members across architecture, operations, and business functions. Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required. Preferred Qualifications ITIL certification (ITIL Foundation or higher) demonstrating knowledge of ITIL-based service management processes and best practices. Experience using enterprise monitoring and ITSM tools to automate capacity data collection, threshold alerting, and report generation for large multi-platform environments. Familiarity with cloud capacity concepts such as autoscaling, reserved instances, and hybrid capacity planning for mixed on-premises and cloud workloads. Background in federal government IT environments or highly regulated industries with experience adapting capacity processes to compliance and security requirements. Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise. Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services. Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements. Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives. Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment. Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost. Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning.

The IT Configuration Analyst, Junior supports configuration management activities that keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services. The role focuses on collecting, validating, and updating configuration item (CI) records so that the environment’s current state is consistently reflected for operational and governance needs. Working under the direction of senior configuration and service management staff, this position assists with configuration audits, data quality checks, and analysis that enable effective incident, change, and problem management. The analyst helps ensure configuration data can be confidently used for impact analysis, risk assessment, and decision‑making across a federal IT environment. Key Responsibilities Maintain accurate, complete CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services. Perform day‑to‑day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts. Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams. Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes. Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation. Contribute to CMDB data quality improvement efforts by monitoring metrics such as completeness and correctness and helping implement corrective actions. Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness. Collaborate with other ITIL process owners and operations teams to ensure configuration data supports stable, efficient delivery of enterprise IT services in a regulated environment. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent combination of education and experience. 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services. Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB. Hands‑on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes. Candidates must have a current secret security clearance or higher. Analytical, problem‑solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast‑paced environment. Preferred Qualifications Experience supporting ServiceNow or another enterprise CMDB implementation, including familiarity with discovery or service mapping data feeds. ITIL Foundation or similar certification demonstrating knowledge of configuration and related ITSM processes. Prior experience working in a federal or highly regulated IT environment with formal change and configuration governance. Exposure to CMDB data quality metrics and reporting to support continuous improvement of configuration data. #CJPost Maintain accurate, complete CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services. Perform day‑to‑day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts. Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams. Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes. Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation. Contribute to CMDB data quality improvement efforts by monitoring metrics such as completeness and correctness and helping implement corrective actions. Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness. Collaborate with other ITIL process owners and operations teams to ensure configuration data supports stable, efficient delivery of enterprise IT services in a regulated environment.

Job description Below • Experience and deep knowledge in various modules and features of Dynatrace on-prem and SAAS variations • Ability to analyze existing configurations and recommend & implement optimization opportunities • Collaborate with application SME to onboard applications to Dynatrace • Integration of Dynatrace with other ITSM and AI Ops tools (ServiceNow, PagerDuty) • Understanding of on-prem and AWS Infra/application components to Integrate and execute automations

DatamanUSA LLC is a full-service IT Solutions Company that provides a variety of technical, IT, professional and administrative support services to both State and Federal government agencies. We also support commercial Clients both large and small with staff augmentation and direct hire placement. If you are interested in this position and believe that this role is a great fit for your knowledge, skills, experience and career path. Position: RSA Archer Analyst Client: Direct Client Duration: 3+ Months (with the possibility of extension in FY) Location: Austin TX (Onsite) Job Description The Network Security Analyst II (NSA II) - RSA Archer Specialist is responsible for planning, designing, implementing, configuring, and supporting enterprise RSA Archer Governance, Risk, and Compliance (GRC) solutions. This role works closely with Information Security, Data Privacy, Risk Management, Compliance, and system stakeholders to deliver scalable, user-friendly Archer applications that enable assessment, authorization, control assurance, issue management, and continuous compliance monitoring. The position operates independently on complex assignments while collaborating across cross-functional technical and business teams. The NSA II ensures Archer solutions align with organizational governance frameworks, regulatory obligations, and security control requirements. Minimum Requirements: Years-Required/Preferred-Experience 5-Required- Must Have: • Archer Certified Professional (ACP) OR • Level 3 Archer Certified Administrator - Expert Certification 10-Preferred-Experience supporting large enterprise or government GRC implementations • Familiarity with security frameworks such as NIST, ISO 27001, SOC, or regulatory compliance programs • Experience integrating Archer with ServiceNow or similar ITSM platforms

Global Manager, IT Support Services The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem. Global Manager, IT Support Services Impact Areas Operational Excellence & Proactive Strategy: Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business. Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce. Professional Team Development: High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth. Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences. Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding. Innovation & Digital Transformation: Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead. Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms. Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value. Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery. Global Manager, IT Support Services Required Qualifications Bachelor's degree in information technology or a related field preferred. 8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience. Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience. Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution. Exceptional communication, leadership, and stakeholder management skills. Global Manager, IT Support Services Preferred Qualifications Experience managing follow the sun operations and supporting distributed global teams. Proven success developing or scaling executive level/VIP support programs. Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency. #RT

ITIL Specialist *Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks, and federal IT requirements. Operating at a journeyman level, the specialist collaborates with process owners, service desk teams, operations, and project stakeholders to establish standard procedures, ensure supporting tools are correctly configured, and monitor compliance through KPIs, dashboards, and audits. The position is instrumental in driving continual service improvement across a dynamic federal IT environment. Key Responsibilities Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives. Develop, publish, and maintain high-quality process documentation—including process flows, RACIs, SOPs, and work instructions—to support operational consistency across teams. Define and maintain ITSM KPIs and metrics (e.g., MTTR, change success rate, backlog trends), generate insights from data, and recommend actionable improvements. Act as or support process owner/manager functions by championing process changes, coordinating communications, and ensuring alignment with policies, compliance requirements, and internal controls. Partner with ITSM platform administrators to translate process designs into tool functionality, validate workflow behavior, and support enhancements or automation opportunities. Lead or facilitate process audits, health checks, and compliance reviews; analyze ticket samples, document findings, and drive remediation actions with accountable stakeholders. Support and facilitate root-cause analysis and corrective action planning for major or recurring incidents and problems, ensuring governance adjustments and process changes accompany technical remediation. Provide coaching and knowledge sharing to junior team members and operations staff on ITIL frameworks, process adherence, and continual service improvement techniques. Required Qualifications US Citizen with a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience. Candidates MUST have a current secret security clearance. 4–7 years of experience in IT service management or IT operations roles with direct responsibility for ITIL‑aligned processes (such as incident, problem, or change management). Strong understanding of the ITIL service lifecycle, process interdependencies, and governance frameworks within enterprise IT environments. Demonstrated experience analyzing, designing, and documenting ITSM processes and successfully implementing them into daily operations. Proficiency with incident, problem, and change management tools or enterprise ITSM platforms, including reporting, dashboards, and KPI development. Excellent analytical, communication, and interpersonal skills with the ability to balance multiple initiatives and coordinate across diverse teams. Proven experience analyzing, designing, and documenting ITSM processes and implementing them in an operational environment. Proficiency with problem and incident management tools or broader ITSM platforms, including reporting and KPI development. Excellent problem‑solving, analytical, communication, and interpersonal skills, with the ability to manage and prioritize multiple concurrent tasks. Preferred Qualifications Hands‑on experience leading one or more ITIL processes (for example, problem or change management) in an enterprise or government IT environment. ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules). Experience conducting formal process audits, health checks, or readiness assessments and presenting findings to leadership. Familiarity with continual service improvement techniques and facilitation of lessons‑learned or review sessions. #cjpost Manage and administer the billing and reporting of total infrastructure and infrastructure changes Secure infrastructure-specific products and services Install data invoice cabling and infrastructure Assist with infrastructure upgrades and server updates which will involve occasional weekend work Safeguard the server, software, and all infrastructure peripherals Provide troubleshooting and technical support services for virtual infrastructure Supporting key functional areas, particularly client infrastructure, network infrastructure, server infrastructure, data communications and wireless communications View the infrastructure at an enterprise level Monitor the infrastructure to ensure local area network Add input to the infrastructure strategy of messaging and directory services and undertake solution design for infrastructure projects Assist with the planning and deployment of infrastructure components Identify virtual infrastructure operational, monitoring and reporting Perform research on infrastructure technologies and tools; design and implement infrastructure architecture as well as upgrade as needed following change management guidelines Configure and maintain multi-office network infrastructure Helpdesk Complete all infrastructure tickets and provide monthly system uptime reports Guidance to customers for handling on premise infrastructure related incidents Ensure execution of the following activities related to delivery of infrastructure Troubleshoot openvpn client and server Provide expertise, guidance, support and/or training to client infrastructure staff Integrate automated infrastructure to support continuous integration and delivery practices / technologies Maintain up-to-date knowledge on emerging infrastructure and network architectures

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Ragu at 224 704 1713 Title: Global LMS Help and Support Lead (Remote) Duration: 7 Months Location: Remote Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: Role Summary The Global LMS Help and Support Lead is responsible for owning and scaling the end to end help, support, and service experience for client's global Commercial Learning Management System (LMS). This role ensures seamless, reliable, and high quality support for all commercial learners and stakeholders-including internal employees, partners, and external audiences-while enabling adoption, satisfaction, and business continuity across regions. Operating at the intersection of learning technology, operations, and user experience, this individual oversees service delivery, partners with technology vendors, and drives continuous improvement for client's commercial learning platform ecosystem. Key Responsibilities Global LMS Support Strategy and Governance Owns the global help and support model for the Commercial LMS, including tiered support, escalation paths, and service-level expectations. Act as the primary point of accountability for LMS service stability, responsiveness, and issue resolution. Establish governance frameworks, operating procedures, and standards to ensure consistent and scalable LMS support globally. Service Delivery and Operations Lead day to day LMS support operations, including ticket intake, triage, troubleshooting, and resolution across global regions and time zones. Manage a centralized support backlog, ensuring prioritization aligns with commercial impact, learner experience, and compliance requirements. Monitor and improve key service KPIs (e.g., response times, resolution rates, repeat issues, user satisfaction). User Experience and Adoption Enablement Design and maintain self service resources such as job aids, FAQs, in app guidance, and support documentation to reduce friction and dependency on live support. Partner with Learning Management Vendor, IT, and Marketing teams to ensure support is positioned as a value adding experience, not just issue resolution. Capture user feedback and voice of the business insights to inform platform improvements and roadmap decisions. Vendor and Technology Partnership Serve as the primary operational liaison with LMS and learning technology vendors, managing escalations, release readiness, defect resolution, and platform updates. Collaborate with internal Learning Technology and IT teams to ensure system reliability, security, and compliance. Continuous Improvement and Reporting Analyze trends in tickets, system issues, and user behavior to proactively identify root causes and systemic improvements. Lead initiatives to automate support processes, streamline workflows, and improve the overall learner support experience over time. Stakeholder Leadership and Collaboration Act as a trusted partner to Global Learning, IT, and regional teams. Translate technical issues into clear, business relevant communications for both operational teams and stakeholders. Support global rollouts, regional launches, and commercial learning initiatives by ensuring support readiness from day one. Qualifications and Experience Required 3 years of experience in learning technology, LMS administration, or global platform support, with demonstrated ownership of enterprise scale systems. Proven experience leading help desk, service operations, or support functions in a global or matrixed organization. Hands on experience with enterprise LMS platforms (e.g., Cornerstone or comparable systems). Strong operational leadership skills with the ability to design processes, govern services, and drive continuous improvement. Excellent communication skills, with the ability to engage effectively across technical, commercial, and executive audiences. Preferred Experience supporting commercial, sales, or customer facing learning audiences in a regulated or complex environment. Familiarity with IT service management (ITSM) concepts such as SLAs, incident management, and problem management. Experience working with external vendors and managing platform escalations and release cycles. Change management or scaling platform experience in a global organization. Success Looks Like Commercial learners experience fast, reliable, and intuitive support, regardless of region. LMS issues are handled proactively, with fewer repeat problems and clear ownership. Stakeholders view the LMS support function as a strategic enabler, not a bottleneck. Client's commercial LMS is stable, trusted, and ready to scale with evolving business and learning needs. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ITSM, Help Desk, Service operations, LMS platforms

ServiceNow Analyst | Full-time · Remote · Secret Clearance Required About the Role Shape the platform that keeps enterprise IT running. As a ServiceNow Business Analyst, you'll sit at the intersection of business needs and technical delivery — gathering requirements, configuring workflows, and making sure the platform's documentation and training materials are always a step ahead. You'll work closely with engineers and stakeholders to translate operational needs into real platform value, while keeping continuity and reliability at the center of everything you do. What You'll Own Capture and clarify requirements for new or enhanced ServiceNow features — from ITSM processes to enterprise service workflows — turning stakeholder input into clear, actionable specs. Configure the platform — workflows, forms, fields, catalogs, and reports — in support of incident, request, change, and related service management processes. Own the documentation: maintain comprehensive records of configurations, architecture diagrams, data flows, and operational procedures for audits and continuity planning. Support resilience by participating in backup, recovery, and disaster recovery planning and testing — validating procedures and keeping documentation current as the platform evolves. Empower end users through user guides, knowledge base articles, and quick-reference materials that make ServiceNow capabilities accessible to everyone. Collaborate with engineers and architects on complex enhancements — providing clean requirements, test cases, and UAT feedback to keep delivery on track. Keep the lights on through routine operations monitoring, basic troubleshooting, issue documentation, and coordination with support teams. Required Qualifications ✅ Bachelor's in CS, IT, Engineering, or equivalent work experience ✅ 0–3 years in ServiceNow, ITSM, business/systems analysis, or related application support ✅ Ability to translate business needs into functional requirements and clear, simple configurations ✅ Familiarity with ServiceNow workflows, forms, reporting, and basic admin — or a comparable ITSM platform ✅ Strong documentation skills: configuration records, procedures, and user-facing materials ✅ U.S. citizenship and ability to obtain/maintain Public Trust clearance Preferred Qualifications ➕ Hands-on experience as a junior ServiceNow developer performing configuration, reporting, and workflow changes ➕ ServiceNow Certified System Administrator, ITIL Foundation, or comparable entry-level certification ➕ Exposure to O&M for enterprise ServiceNow instances, including performance, reliability, and scalability ➕ Familiarity with federal or highly regulated environments using ServiceNow for enterprise service management What You'll Own Capture and clarify requirements for new or enhanced ServiceNow features — from ITSM processes to enterprise service workflows — turning stakeholder input into clear, actionable specs. Configure the platform — workflows, forms, fields, catalogs, and reports — in support of incident, request, change, and related service management processes. Own the documentation: maintain comprehensive records of configurations, architecture diagrams, data flows, and operational procedures for audits and continuity planning. Support resilience by participating in backup, recovery, and disaster recovery planning and testing — validating procedures and keeping documentation current as the platform evolves. Empower end users through user guides, knowledge base articles, and quick-reference materials that make ServiceNow capabilities accessible to everyone. Collaborate with engineers and architects on complex enhancements — providing clean requirements, test cases, and UAT feedback to keep delivery on track. Keep the lights on through routine operations monitoring, basic troubleshooting, issue documentation, and coordination with support teams. Required Qualifications ✅ Bachelor's in CS, IT, Engineering, or equivalent work experience ✅ 0–3 years in ServiceNow, ITSM, business/systems analysis, or related application support ✅ Ability to translate business needs into functional requirements and clear, simple configurations ✅ Familiarity with ServiceNow workflows, forms, reporting, and basic admin — or a comparable ITSM platform ✅ Strong documentation skills: configuration records, procedures, and user-facing materials ✅ U.S. citizenship and ability to obtain/maintain Public Trust clearance Preferred Qualifications ➕ Hands-on experience as a junior ServiceNow developer performing configuration, reporting, and workflow changes ➕ ServiceNow Certified System Administrator, ITIL Foundation, or comparable entry-level certification ➕ Exposure to O&M for enterprise ServiceNow instances, including performance, reliability, and scalability ➕ Familiarity with federal or highly regulated environments using ServiceNow for enterprise service management #cjpost

JOB DESCRIPTION Job Title: IT/AV Technician Job Type: Dispatch/ on need basis Location: New York, NY Long term contract Role Overview The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs. Responsibilities Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. Manage and track loaner/spare devices using customer-provided systems. Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. Manage conference room accounts (add/remove users, password resets, ownership updates). Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). Coordinate with third-party vendors and procurement teams when required. Support equipment replacement or reset during failures under guidance from central IT. Ability to work at height when required (ladder/lift). Maintain communication with onsite/offsite teams to report changes, issues, or updates. Support emergency or high-impact issues with availability within 4–8 business hours. Ensure proper coverage during leaves and follow site operational processes/SOPs. Must-Haves 2–4 years of experience in IT and AV support. Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). Ability to perform physical tasks, including lifting equipment and working at height. Strong communication, customer service, and documentation skills. Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves Experience using ITSM tools (ServiceNow, Jira). Exposure to AV control systems or room management systems. Basic understanding of AV-over-IP or networked AV environments. Experience working in enterprise or fast-paced onsite environments. Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). We are looking for On site field services resources that can cover AV Support. Audio Visual Support Basic understanding of networking and TCPIP Basic understanding of fiber, copper, network infrastructure Crestron Fusion Hardware support Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp) Ability to explain work with and differentiate between different connection types & troubleshoot connectivity Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. Experience working in an enterprise environment with Crestron/Fusion at the server and application layer Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified CompTI certA A+ OEM Certifications

The IT Configuration Analyst, Junior supports configuration management activities that keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services. The role focuses on collecting, validating, and updating configuration item (CI) records so that the environment’s current state is consistently reflected for operational and governance needs. Working under the direction of senior configuration and service management staff, this position assists with configuration audits, data quality checks, and analysis that enable effective incident, change, and problem management. The analyst helps ensure configuration data can be confidently used for impact analysis, risk assessment, and decision‑making across a federal IT environment. Key Responsibilities Maintain accurate, complete CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services. Perform day‑to‑day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts. Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams. Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes. Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation. Contribute to CMDB data quality improvement efforts by monitoring metrics such as completeness and correctness and helping implement corrective actions. Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness. Collaborate with other ITIL process owners and operations teams to ensure configuration data supports stable, efficient delivery of enterprise IT services in a regulated environment. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent combination of education and experience. 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services. Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB. Hands‑on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes. Candidates must have a current secret security clearance or higher. Strong analytical, problem‑solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast‑paced environment. Preferred Qualifications Experience supporting ServiceNow or another enterprise CMDB implementation, including familiarity with discovery or service mapping data feeds. ITIL Foundation or similar certification demonstrating knowledge of configuration and related ITSM processes. Prior experience working in a federal or highly regulated IT environment with formal change and configuration governance. Exposure to CMDB data quality metrics and reporting to support continuous improvement of configuration data. #CJPost

This position will manage and execute all aspects of the ServiceNow modernization technology projects in any one of the following specialties: planning, executing, and delivering ServiceNow implementation and enhancement projects within scope, timeline, and budget. This role ensures alignment with business objectives, manages stakeholder expectations, and drives successful adoption of ServiceNow solutions across the company. Qualified candidates should possess a Bachelor's Degree in a related discipline, eight years' experience in the appropriate specialties and a minimum of two years' experience as a project manager (PMP is desirable). Experience should include a sound understanding of technical issues and outstanding planning (experience in preparation of project plans a must), scheduling, implementation, and evaluation skills. Excellent ability to communicate verbally and in writing with the user community and the technical staff is essential. Project Management: Collaborate with teams on end-to-end ServiceNow projects, including planning, scheduling, resource allocation, and risk management. Develop and maintain project plans, timelines, and status reports in partnership with the ServiceNow team and ensure projects meet quality standards and comply with company's policies. Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and define project scope. Communicate project progress, risks, and issues to stakeholders and leadership. ServiceNow Expertise: Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure from the company's side that ServiceNow consultants adherence to ServiceNow best practices and governance standards. servicenow, project management, PMP, ITSM, Stakeholder Engagement

Senior Executive IT Support Specialist The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence. Senior Executive IT Support Specialist Key Responsibilities VIP & White Glove Support (Primary Responsibility): Provide personalized, premium-level support to executives, senior leaders, and VIP users. Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions. Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools. Prioritize urgent VIP incidents and ensure immediate, high-quality resolution. Track recurring issues and propose long-term solutions to enhance the VIP technology experience. Ensure confidentiality and discretion when handling sensitive data and executive workflows. Serve as the Face of IT: Represent the IT Support organization professionally to employees across all levels of the business. Build trust through clear communication, ownership, and proactive engagement. Participate in cross-department interactions, reinforcing IT???s role as a strategic, service-oriented partner. Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges. Promote IT initiatives, policies, and best practices in a friendly, approachable manner. Drive a culture of service excellence, customer focus, and reliability. Technical Support & Troubleshooting: Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies. Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution. Perform workstation deployments, upgrades, imaging, and configuration. Support meetings, video conferencing rooms, and all AV/VC equipment. Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes. Operational Excellence: Maintain strong knowledge of company systems, services, and device standards. Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance. Follow all IT policies, security standards, and operational procedures. Contribute to continuous improvement of support processes and playbooks. Provide clear written communication, including follow-ups, user updates, and internal documentation. Senior Executive IT Support Specialist Required Qualifications 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments. 3+ years of experience directly supporting executives, board members, and other VIPs. Bachelor???s degree in Information Technology, Computer Science, or equivalent experience. Strong understanding of networking and network troubleshooting. Demonstrated experience supporting executives, management, or VIP users. Expertise in Windows, Microsoft 365, Zoom, and iOS platforms. Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools. Excellent communication, patience, and customer service orientation. Ability to work under pressure, manage multiple priorities, and handle sensitive information. Professional presence and polished interpersonal skills. Senior Executive IT Support Specialist Preferred Qualifications Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials. Experience supporting executive meetings, board sessions, and off-sites. Background in ITSM or Agile environments focused on service improvement. Senior Executive IT Support Specialist Key Competencies High service orientation and empathy. Strong sense of ownership and accountability. Professional communication (verbal, written, and in-person). Technical troubleshooting excellence. Discretion and confidentiality. Proactive problem solving. Ability to calmly handle high-pressure scenarios. #RT

Job DescriptionJob Title : Lead ServiceNow Engineer Type: Full Time Location: New York (Hybrid) This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices. The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help client assess how emerging features can strengthen our ERM capabilities. You will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem. The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing COMPANY's risk management applications on ServiceNow. You will drive improvements in configuration standards, system reliability, performance, and automation. You serve as a mentor to junior engineers and collaborate closely with other client Technology teams to ensure platform scalability and alignment to client's architecture and data standards. You will be responsible for following set of activities: Run (Operations & Stability) Lead day-to-day technical support for IRM, BCM, and TPRM applications in production Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data Maintain shared dashboards and reporting data sources used by business stakeholders Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM Change (Enhancements, Design and Development) Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices. Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements. Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations. Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs). Contribute to reusable components, coding standards, and configuration governance for the IRM domain. Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for COMPANY Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge Product & Strategic Engagement: Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements. Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions. Build working relationships with ServiceNow product managers and solution architects to advocate for client's needs. Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies. Provide thought leadership on how ServiceNow IRM can advance client's risk management maturity. Help shape long-term technology strategy for ERM, BCM, and TPRM solutions You Have: 10+ years of experience configuring and integrating enterprise SaaS platforms. 5+ years of hands-on ServiceNow development or advanced administration Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules. Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams Proven experience creating reports and dashboards for business stakeholders Ability to work with business leaders and convert requirements into scalable technical designs Strong communication skills and comfort working across technical and business teams Strong understanding of data governance, performance tuning, and system security. Experience leading technical troubleshooting and platform improvement initiatives. Strong communication, stakeholder partnership, and mentoring skills. Bias for automation, simplification, and continuous improvement. Estimated Min Rate: $112000.00 Estimated Max Rate: $160000.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week), • Health Savings Account (HSA) (for employees working 20+ hours per week), • Life & Disability Insurance (for employees working 20+ hours per week), • MetLife Voluntary Benefits, • Employee Assistance Program (EAP), • 401K Retirement Savings Plan, • Direct Deposit & weekly epayroll, • Referral Bonus Programs, • Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice Company DescriptionYoh delivers expertise, methodology, and momentum to keep work moving forward. From strategy to execution, we deliver bold ideas and big results through consulting, staffing, and enterprise solutions. Nearly a century after our founding, Yoh remains STEM-centered, collaborative, and committed to client success. Yoh is a proud member of the Day & Zimmermann family of companies. Visit us at https://www.yoh.com/Yoh delivers expertise, methodology, and momentum to keep work moving forward. From strategy to execution, we deliver bold ideas and big results through consulting, staffing, and enterprise solutions. Nearly a century after our founding, Yoh remains STEM-centered, collaborative, and committed to client success. Yoh is a proud member of the Day & Zimmermann family of companies. Visit us at https://www.yoh.com/

Job Title : Project Manager (End User Computing) Location : New York, NY 10020 Job Type : Full time Key Responsibilities • Lead end-to-end delivery of EUC projects including planning, execution, monitoring, and closure., • Manage projects involving:, • Windows migrations/upgrades, • Laptop/Desktop refresh programs, • Microsoft 365 deployments, • Virtual Desktop Infrastructure (VDI), • Endpoint management tools (Intune, SCCM, JAMF, etc.), • Collaboration platforms (Teams, Zoom, Slack), • Coordinate with infrastructure, security, network, service desk, and application teams., • Develop project plans, timelines, budgets, RAID logs, and status reports., • Ensure adherence to governance, compliance, and ITIL processes., • Manage stakeholders across business and IT functions., • Track risks, dependencies, and mitigation plans., • Oversee vendor and third-party deliverables., • Drive user adoption, communication, and change management activities., • Conduct regular steering committee and status meetings., • Ensure smooth transition to BAU/support teams after project completion. Technical Knowledge • Strong understanding of:, • Windows 10/11, • Microsoft 365, • Intune / SCCM / Autopilot, • Active Directory / Azure AD, • VDI technologies (Citrix, VMware Horizon, AVD), • Endpoint security and compliance, • ITSM/ITIL practices Project Management Skills • Expertise in Agile, Waterfall, or hybrid delivery models., • Strong budgeting, scheduling, and reporting skills., • Excellent communication and stakeholder management abilities. Certifications (Preferred) • PMP / PRINCE2 / Agile Certification, • ITIL Foundation, • Microsoft certifications related to Endpoint Management or M365 Key Competencies • Leadership and team coordination, • Problem-solving and decision-making, • Risk and issue management, • Client-facing communication, • Vendor management, • Organizational and multitasking skills Preferred Experience • Large enterprise or global delivery environment, • Digital workplace transformation projects, • Managed services environment, • Experience with cloud-first workplace initiatives Success Metrics • On-time and within-budget project delivery, • User satisfaction and adoption, • Reduction in endpoint incidents, • Successful migration/transformation outcomes, • Compliance with governance and security standards

Customer Support Representative (Onsite) Location: Manhattan, New York Employment Type: Contract (Full Time) Experience: From 0 years to 5 years Hourly Rate: $18 - $19 per hour (All inclusive) Position Summary The Customer Support Desk is the first point of contact for end users. You will resolve incidents promptly, maintain accurate records, and deliver a high-quality customer experience — all while meeting service level targets and supporting the overall efficiency of the Service Desk. Key Responsibilities • Respond to customer inquiries via phone, email, or chat in a professional and friendly manner, • Assist customers by providing information and guidance related to operational services, • Record inquiries and requests using a ticketing or support system, • Follow predefined scripts and procedures to assist customers, • Escalate complex issues to supervisors or specialized teams when required, • Maintain clear and accurate notes of customer interactions, • Ensure a positive and helpful customer experience Candidate Profile • Excellent communication skills with strong customer service orientation., • Ability to remain calm, patient, and professional when handling customer inquiries., • Strong listening skills with an empathetic and positive communication style., • Detail‑oriented with strong organizational and time‑management skills., • Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint. Preferred Attributes • Prior experience in Customer Service., • Experience with CRM/ITSM tools., • Call Center experience and managing tickets, preferably in the public services. Equal Opportunity Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow) . You Are:A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.- You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.- You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.- You are someone that is process oriented and prefers order over chaos. - You are comfortable asking for help from peers and Subject Matter Experts- Strong background working with Enterprise Software companies and/or Consulting companies. The Work:- Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.- Manage all aspects of project delivery and solution delivery.- Lead and manage the implementation project team.- Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.- Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.- Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.- Strong background working with Enterprise Software companies and/or Consulting companies.- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.- As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need + Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment. + Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs. + Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors. + ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience. + Bachelor's degree or equivalent professional experience (minimum 12 years total work experience). Preferred Qualifications + PMP, CSM, or equivalent project/program leadership certification. + ITIL V3 or V4 Foundations Certification. + Formal project or program management experience; certification (e.g., PMP, CSM) preferred. + Experience with SaaS delivery models and cloud-based enterprise architectures. + Prior experience supporting sales pursuits, account growth, or deal shaping. + Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation). Professional Skill Requirements + Proven ability to lead leaders and foster a high-performing, collaborative delivery organization. + Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments. + Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership. + Customer-centric mindset with a focus on business outcomes and long-term value creation. + Comfortable operating at both strategic and hands-on levels as needed to ensure success. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/13/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits) Role Location Annual Salary RangeCalifornia $132,500 to $302,400Cleveland $122,700 to $241,900Colorado $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Washington $141,100 to $278,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50) Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Role: Service Delivery Manager Loc: New York, NY / New Jersey, NJ / Connecticut, CT Fulltime or permanent Job Description The Service Delivery Head will be responsible for driving revenue growth, account expansion, and new logo acquisition for the BFSI Infrastructure Services practice across the NY/NJ/CT region. This role owns end to end business outcomes across a cluster of BFSI accounts, combining strategic sales leadership with deep infrastructure domain understanding and strong CXO relationships. The incumbent will act as a growth owner, partnering with delivery, solutions, alliances, and leadership teams to build scalable, compliant, and differentiated infrastructure offerings for Banking, Financial Services, and Insurance clients. Key Responsibilities Business Growth & Revenue Ownership • Own P&L, revenue growth, and margin performance for the BFSI infrastructure cluster in the NY/NJ/CT region, • Drive annual, quarterly, and pipeline targets across run, transform, and new growth deals, • Identify, qualify, and convert large infrastructure managed services and transformation opportunities, • Lead new logo acquisition and white space mining within existing BFSI accounts Client Relationship & CXO Engagement • Build and sustain trusted advisor relationships with BFSI CXOs (CIO, CTO, CISO, COO, Head of Infrastructure), • Position the organization as a strategic infrastructure partner, not just a service provider, • Lead executive governance, account reviews, and strategic roadmap discussions, • Anticipate client needs around resilience, regulatory compliance, security, cost optimization, and modernization Solutioning & Deal Leadership • Shape and own end to end deal strategy for large and complex BFSI infrastructure opportunities, • Collaborate with solution architects and delivery leaders to design secure, compliant, and scalable solutions, • Lead RFP/RFI responses, commercial structuring, and contract negotiations, • Ensure alignment between sales commitments and delivery feasibility Portfolio & Account Management • Drive account mining, cross sell, and upsell across infrastructure towers:, • • Data Center & Hybrid Cloud, • • Workplace & End User Computing, • • Network & Security, • • ITSM, Automation, AIOps, Command Centers, • Identify transformation and annuity opportunities across steady state and change programs, • Ensure customer satisfaction, account stability, and long term growth sustainability Market & Offering Development • Contribute to BFSI specific infrastructure offerings aligned to regulatory and operational needs, • Track market trends across cloud, cyber resilience, automation, and AI led IT operations, • Partner with alliances and hyperscalers to co create differentiated BFSI solutions Leadership & Governance • Lead and mentor business development, account, and solution teams, • Partner with delivery leadership to ensure seamless transition and steady state success, • Drive strong internal governance, risk management, and compliance adherence Experience & Qualifications • 15+ years of experience in IT Infrastructure Services, BFSI preferred, • Proven track record of revenue growth, large deal closures, and account expansion, • Experience managing multi tower infrastructure portfolios in regulated environments

Position: Service Delivery Manager Location: New York, NY (Onsite) Type: Fulltime Salary: $130K / Year + Benefits Job Summary: Responsible for driving revenue growth, account expansion, and new logo acquisition for the BFSI Infrastructure Services practice across the NY/NJ/CT region. This role owns end to end business outcomes across a cluster of BFSI accounts, combining strategic sales leadership with deep infrastructure domain understanding and strong CXO relationships. The incumbent will act as a growth owner, partnering with delivery, solutions, alliances, and leadership teams to build scalable, compliant, and differentiated infrastructure offerings for Banking, Financial Services, and Insurance clients. Key Responsibilities: Business Growth & Revenue Ownership: Own P&L, revenue growth, and margin performance for the BFSI infrastructure cluster in the NY/NJ/CT region Drive annual, quarterly, and pipeline targets across run, transform, and new growth deals Identify, qualify, and convert large infrastructure managed services and transformation opportunities Lead new logo acquisition and white space mining within existing BFSI accounts Client Relationship & CXO Engagement: Build and sustain trusted advisor relationships with BFSI CXOs (CIO, CTO, CISO, COO, Head of Infrastructure) Position the organization as a strategic infrastructure partner, not just a service provider Lead executive governance, account reviews, and strategic roadmap discussions Anticipate client needs around resilience, regulatory compliance, security, cost optimization, and modernization Solutioning & Deal Leadership: Shape and own end to end deal strategy for large and complex BFSI infrastructure opportunities Collaborate with solution architects and delivery leaders to design secure, compliant, and scalable solutions Lead RFP/RFI responses, commercial structuring, and contract negotiations Ensure alignment between sales commitments and delivery feasibility Portfolio & Account Management: Drive account mining, cross sell, and upsell across infrastructure towers: Data Center & Hybrid Cloud Workplace & End User Computing Network & Security ITSM, Automation, AIOps, Command Centers Identify transformation and annuity opportunities across steady state and change programs Ensure customer satisfaction, account stability, and long term growth sustainability Market & Offering Development: Contribute to BFSI specific infrastructure offerings aligned to regulatory and operational needs Track market trends across cloud, cyber resilience, automation, and AI led IT operations Partner with alliances and hyperscalers to co create differentiated BFSI solutions Leadership & Governance: Lead and mentor business development, account, and solution teams Partner with delivery leadership to ensure seamless transition and steady state success Drive strong internal governance, risk management, and compliance adherence Experience & Qualifications: 15+ years of experience in IT Infrastructure Services, BFSI preferred Proven track record of revenue growth, large deal closures, and account expansion Experience managing multi tower infrastructure portfolios in regulated environments Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. This role is hybrid 3 days a week onsite, 2 remote for applicants located in Chicago, Dallas and New York. Applicants located in Los Angeles, San Francisco or Minneapolis will be remote. We are looking for a proven Service Delivery Manager with a track record for improving operational performance and delivering world class service against the commitments of clients' contracted services, with a background in the financial services or the Managed Service Provider (MSP/MSSP) space. A key management role within the technology service delivery team, working with the Client Technology Manager, and their teams to determine best practices and process improvements in a client-centric environment. The role requires a strong aptitude towards team management, training, performance management, ticketing systems/processes, and knowledge and experience of ITIL best practices. Accountable for all aspects of service delivery, you will ensure that contracted service levels are met for key clients managed by the dedicated on-site support team. Responsible for IT Support Desk strategy definition and implementation including policy, process, automation, shift left and performance standards Position Requirements * • Lead ECI's on-site service desk solution for a high profile client Drives continuous improvement and efficiency across service operations Develop and maintain positive relationships with the client's IT management team Ensure that the requirements of customers are met in an efficient and timely manner to the highest quality. Drive improving KPIs of the dedicated Service Desk and related service delivery functions on a monthly basis and meet all SLA terms that have been agreed with the client Collaborate as an active team member with other departments providing services to the client Creates an environment of effective communication & collaboration Help to develop strategy for overall service delivery improvements Provides strong, dynamic leadership that mentors develops and guides team members to achieve Customer Satisfaction goals in service delivery Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members, as well as a culture of trust, transparency and learning. Technical Requirements Experience of Service Desk and Service Delivery management, within either the Managed Service Provider space or financial services / trading environments. Experience managing a team delivering business to business IT support services Strong ITIL understanding and experience with Incident Management, Change Management, and Problem Management Data driven decision making, advanced understanding of ITSM data , metrics and KPIs Experience with using reporting tools, such as ServiceNow and MS Power BI, and generating Management Information. Building, and leading customer facing teams of individual contributors Financial and analytical acumen with a skillset aligned to running commercially viable technology services * Knowledge of and experience of working within common IT Security standards including ISO27001 and Cyber Essentials plus About ECI ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $120,000.00 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Onsite

12 month onsite W2 Contract (No C2C/No Visa Sponsorship) Onsite in New York, NY (10011) Pay up to $37.50/hr. (No PTO and No Paid Holidays) The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment). We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams. Key Responsibilities • Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems • Diagnose and resolve basic hardware, software, and network issues • Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow) • Perform initial troubleshooting for: • Password resets and access issues • Email and collaboration tools (Outlook, Teams, etc.) • Desktop, laptop, and peripheral issues • Basic network/connectivity problems • Escalate complex issues to L2/L3 support teams with proper documentation • Maintain accurate records of all interactions and resolutions • Follow standard operating procedures (SOPs) and service level agreements (SLAs) • Assist with user onboarding/offboarding tasks, including account setup and system access • Provide guidance and support to users on IT policies and tools • Contribute to knowledge base documentation and process improvements Required Skills & Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) • 0–2 years of experience in IT support, help desk, or technical support role • Basic understanding of: • Windows/Mac operating systems • Active Directory (user management, password resets) • Networking fundamentals (DNS, DHCP, VPN) • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) • Strong troubleshooting and problem-solving skills • Excellent communication and customer service skills • Ability to prioritize and manage multiple tasks The estimated pay range for this position is USD $30.00/Hr - USD $37.50/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Requirement Detail's: Job Title: Data Center Technician Location: Weehawken, NJ (Onsite)/ Onsite Job Type: 2 Weeks projects ( Start Date- Immediate Joining 5th Jun 2026) Job Description: We are looking for a Data Center Engineer with experience in handling data center operations, hardware support, and basic network troubleshooting. The candidate will be responsible for supporting servers, cabling, rack & stack activities, and coordinating with remote teams for issue resolution. Key Responsibilities: • Monitor and support daily data center operations, • Perform rack and stack of servers, switches, and other hardware, • Troubleshoot hardware and network-related issues, • Handle cabling, patching, and connectivity checks, • Coordinate with internal teams and vendors during maintenance activities, • Monitor power, cooling, and overall data center health, • Support incident management and troubleshooting activities, • Maintain proper documentation of activities and changes Required Skills: • Basic knowledge of servers, storage, and networking, • Experience with data center operations and hardware troubleshooting, • Knowledge of switches, routers, and cabling, • Familiarity with ticketing/ITSM tools, • Good communication and coordination skills

Position: A/V Technician Location: NY 55 Thomas (Onsite all 5 days) Pay Rate: $29 to 31/hr on W2 Duration: 2 years The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities: • Event and Meeting support, • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support, • Conferencing & Room Support, • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks, • Incident Response, Ticketing & Service Management, • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment Preferred: • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools., • Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)

Job Title: Help Desk Support Analyst Job DescriptionThe Help Desk Support Analyst provides primarily phone and remote support to over 1,700 users, resolving technical issues related to Windows 11, Microsoft Office 2016/365, Outlook, Active Directory, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. You use Ivanti as the main ticketing and IT service management platform while delivering a high level of customer service in a fast-paced, professional environment. The schedule for this role is Monday through Friday, 11:00 a.m. to 7:00 p.m. Responsibilities • Provide first-line phone and remote support to a large user base, handling the initial call from end users and accurately documenting issues in the ticketing system., • Troubleshoot and resolve issues related to Windows 11, including operating system performance, configuration, and user profile problems., • Support Microsoft Office 2016/365 and Outlook, including email configuration, calendar issues, and productivity application troubleshooting., • Administer and troubleshoot user access and permissions in Active Directory, including account lockouts, password resets, and group membership changes., • Support remote access technologies such as VPN and Citrix, including connectivity issues, authentication problems, and session performance., • Provide support for mobile devices and mobile device management (MDM) platforms, including MobileIron and Intune, addressing configuration, security, and synchronization issues., • Assist users with Zoom and other collaboration tools, including meeting setup, audio/video issues, and integration with other systems., • Support iManage document management, including user access, document retrieval, and basic troubleshooting of document-related issues., • Use Ivanti or similar ITSM tools to log, track, prioritize, and resolve incidents and service requests within defined service levels., • Deliver excellent customer service by communicating clearly, setting expectations, and following up with users to ensure issues are fully resolved., • Collaborate with team members and escalate complex issues to appropriate support tiers when necessary., • Adhere to established procedures and best practices while contributing feedback to improve support processes and user experience. Essential Skills • At least 3-5 years of service desk or help desk support experience in a corporate environment., • Proven experience taking initial calls from end users and providing first-line technical support., • Strong troubleshooting skills with Windows 11 in a corporate setting., • Hands-on experience supporting Microsoft Office 2016/365 and Outlook., • Working knowledge of Active Directory, including user and access troubleshooting., • Experience supporting VPN and remote access technologies., • Experience supporting mobile devices and mobile device management (MDM) solutions., • Experience with a ticketing or ITSM system such as Ivanti, ServiceNow, or a similar platform., • Strong customer service skills with a focus on user satisfaction., • Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users. Additional Skills & Qualifications • Experience with MobileIron MDM and Microsoft Intune., • Experience supporting iManage document management systems., • Experience working in a legal or professional services environment., • Familiarity with Citrix environments and remote desktop technologies., • Experience supporting Zoom and other collaboration tools., • Ability to perform effectively in a high-pressure, fast-paced environment. Why Work Here?You join a thriving global organization that invests in bleeding-edge technology and modern tools, giving you the opportunity to work with advanced systems and expand your technical expertise. You become part of a professional team that values high-quality service, continuous improvement, and the opportunity to make a visible impact on end-user productivity. The consistent weekday schedule supports work-life balance while still offering a dynamic and challenging environment. Work Environment You work in a high-pressure legal firm environment that demands responsiveness, accuracy, and professionalism. The support team relies on technologies such as Windows 11, Microsoft Office 2016/365, Active Directory, Citrix, VPN, Ivanti, MobileIron, Intune, Zoom, and iManage. The role follows a Monday-Friday schedule from 11:00 a.m. to 7:00 p.m., supporting users who depend heavily on technology to meet tight deadlines and deliver critical work. The setting emphasizes a professional appearance and demeanor, with a strong focus on reliability, accountability, and consistent service quality. Job Type & Location This is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $27.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in New York,NY. Application DeadlineThis position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Locations US-NY-New York Job ID 2026-3911 Division Internova Travel Group # of Openings 1 Max USD $30.21/Hr. Min USD $18.41/Hr. Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This role will work from our Mid-town Manhattan office (1633 Broadway) - Standard schedule of Monday- Friday 9am-6pm EST. Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue., • Responsible for first line Tier 2 technical support., • Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software., • Utilize remote control software to remotely troubleshoot and fix user problems., • Image, configure, and maintain laptops, desktops, and printers., • Troubleshoot phone issues (with assistance from in-house telecom department as needed)., • Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software., • Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management., • Escalate IT issues when necessary., • Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable., • Able to work extended hours in the event of serious problems or scheduled work., • Able to work as part of the after-hours team rotation for on-call., • Provide clear & concise information through written and verbal communications., • Evaluate documented resolutions and analyze trends for ways to prevent future problems., • Build rapport and elicit problem details from help desk customers., • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution., • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications., • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Test fixes to ensure problem has been adequately resolved., • Perform post-resolution follow-ups to help requests., • Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery., • Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience., • 3+ year(s) experience supporting end-user computing technical service support in a business environment., • Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)., • Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus., • Experience supporting Mac OS is a plus., • Experience with onboarding process a plus., • Experience supporting remote users via VPN, RDP, and other remote access tools., • Understanding basic cybersecurity principles and ability to follow IT security policies and best practices., • Good time management and multi-tasking skills., • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred., • Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide., • Flexibility to work occasionally after-hours or weekends as needed., • Ability to participate in on-call rotation schedules when necessary., • Experience working in a team-oriented, collaborative environment., • Demonstrates initiative and follow-through to ensure successful results., • Strong ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain technical information quickly., • Excellent written and oral communication skills., • Ability to present ideas in user-friendly, non-technical language., • Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Strong customer service orientation with a commitment to user satisfaction and white glove service., • Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook. # # Job Description: ASCAP technologists live our mission; we are passionate about what we do for our users, and we practice what we preach. Our technologists serve with humility and a deep respect for their responsibility in helping our business partners and members achieve their goals and realize their dreams. We have an infectious and lively culture. We stand behind our mission and are committed to delivering results. Bottom line? We outthink the ordinary. Discover what you can do with technology at ASCAP! The Director will play a critical role in organizing and integrating ASCAP technology services models across all business units. The individual in this position will be responsible for developing and managing best-in-class IT Support functions and ensuring superior technical support and service across the organization. They will evolve the support organization, making it more user-friendly and delivering seamless IT services. This individual will also be responsible for measuring and reporting against predefined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The Director will be responsible for the strategy, execution, and continuous improvement of the underlying services to ensure operating metrics and SLAs meet or exceed our commitments. This role requires a technology enthusiast with strong relationship-building skills who can effectively organize a team of experts to meet company needs and make decisions that support our mission. They will need to communicate effectively with senior executives across the company, be user-focused, and possess strong problem-solving skills. The Director will be open, think outside of the box, and not be afraid to challenge the status quo. The individual will work to develop their team members and provide guidance. The Director, IT Services within the Global Technology Solutions department is based in the New York office and reports to the AVP, Infrastructure & Platform Services. Areas of Responsibility & Accountability: • Lead and motivate Support Technicians to ensure that overall output and service quality meet business requirements and align with predefined SLAs., • Manage and coordinate urgent and/or complicated support issues., • Lead optimization efforts, service integration, and service improvement across business units., • Experience supporting conferencing systems or AV related events., • Act as the escalation point for all business-critical requests and incidents., • Train, coach, and mentor Support Technicians, including both technical skills and career development., • Provide data and regular reporting on KPIs and trends to the Department and others., • Drive optimization efforts by identifying the correct problems to solve and actively developing improvement strategies., • Regularly analyze support calls to ensure quality of service and propose/implement changes to drive better outcomes., • Develop and maintain procedural documentation for use by Service Desk and Support Teams., • Oversee all process improvements, audit preparation, and documentation practices., • Build and maintain a strong working relationship with key stakeholders., • Engage with vendors and manage relationships., • Establish IT policies and systems to support the implementation of strategies set by upper management., • Develop your team's roadmap, informed by the business requirements of other departments., • Be a driver for changes to bring in process, procedural, and support efficiency. Qualifications & Requirements: • A Bachelor's degree in a technology field is required., • Demonstrated knowledge of ITSM (Information Technology Service Management)., • Minimum 8 years of professional working experience with at least 3 years in a management role., • Prior experience managing a team with a minimum of four (4) direct reports., • Experience managing teams who support conferencing systems and AV events., • Ability to work independently, with little to no supervision., • Excellent organizational and leadership skills., • Strategic and analytical thinking, problem-solving skills, sound judgment, and a strong drive to resolve issues and problems in a timely manner., • Outstanding communications skills, including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders., • User-oriented, has a positive attitude, and leads by example., • Process-driven with experience following ITIL practices., • An ability to work under tight deadlines and within varying technical and non-technical constraints., • Superior program and project management skills that will drive excellence on the team., • Experience with inventory systems such as Flexera is preferred., • This position requires the incumbent to be in the office three days per week. Compensation/Benefits: Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following: • A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network, • Vision plan that offers both in and out-of-network provider options, • 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match., • An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan, • Generous time-off policy, • 12 company holidays, • Health care and dependent care flexible spending accounts, • Short-term disability insurance/salary continuation and long-term disability insurance, • Company provided basic life and accidental death and dismemberment insurance, • Employee gym discounts at select gyms, • Commuter benefits, • Voluntary pet health insurance, • Voluntary auto and homeowners insurance, • Voluntary employee, spouse, and dependent life insurance options, • Voluntary ID protection Coverage Occasional travel for in-person meetings may be required. The anticipated base salary range for this position is $135,000 to $155,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience. Please be aware that ASCAP is not a nut-free or other allergen-free workplace. ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a ServiceNow Architect (Platform Owner) for our client in the Financial & Investment Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Fulltime-Permanent position, and the client is looking for someone to start immediately. Duration: Full-time Location: New York, NY (Onsite) Salary: $185,000/Annually Role: ServiceNow Architect (Platform Owner) Primary Skills: ServiceNow Role Description: The ServiceNow Architect (Platform Owner) must have 10+ years of experience. The team is responsible for creating and continuously improving a robust and secure technology foundation that supports the firm’s business activities. The ServiceNow team provides a full suite of application services and automation workflows to internal clients across multiple business lines with rapid growth planned in the next few years. This team is looking for an experienced ServiceNow administrator and developer to own the platform and be the front face to technology and business users for all things ServiceNow. ServiceNow is a core platform and is experiencing rapid growth, providing significant career opportunities within the Partners. A self-starting, pragmatic and driven person is required in this role as they will need to cover the full suite of modules, integrations, and custom applications along with evaluation and recommendation of new platform opportunities. Additional Responsibilities Include: • Develop and own the platform strategy., • Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management), • Give advice and guidance to application developers, fixing roadblocks and ensuring best practices., • Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues., • Minor and major platform enhancements., • Evaluation and implementation of new modules., • Building advanced catalog requests and associated flows., • Enhancement of custom-scoped applications., • Design and implement integrations with 3rd party applications via Integration Hub and custom API’s., • Day-to-day support of the ServiceNow platform, troubleshooting and performance tuning., • Define, oversee, and test SOW based development work. Qualifications: Must be highly motivated, intelligent and have demonstrated excellence in prior endeavors. In addition, you must possess the following: • 10+ years of experience in technology., • 7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer., • Ability to identify issues, propose solutions, plan and execute projects with little supervision., • Good communication skills with the ability to detail technical solutions to non-technical stakeholders., • Ability to build and present solutions to senior management., • ServiceNow certification or equivalent industry experience., • ServiceNow System Administrator (CSA) – Mandatory, • ServiceNow Application Developer (CAD) – Mandatory, • ServiceNow Technical Architect (CTA) – Desired, • Collaboration-minded and able to work constructively with teammates toward common goals. Education: Bachelor’s degree Experience: Minimum 10+ years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Zulker Ali Recruiter Phone: 412-286-1325 Benefits: This is a direct hire position, and the hired applicant will receive our client’s benefits package. #LI-ZA1 #Mastech1

Job Description Join Tech @ Ro to build the future of healthcare, from the ground up! At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients. We’re building a new system. One where the patient is in control. One designed from scratch for the digital age. At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients. …and we’re just getting started. As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to: • Solve complex, high-concurrency problems across a full-stack platform, • Build and ship quickly with tight feedback loops and real-world impact, • Own systems end-to-end, from architecture to production performance, • Work alongside experienced operators, technical leaders, and clinicians, • Help define how modern healthcare should be delivered We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it. If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us. The RoleAs Senior Manager, IT Operations, you are the architect of a frictionless employee experience. You own the reliability and quality of IT service delivery, ensuring that as Ro scales, our technology "just works." You leverage a data and automation-first mindset to eliminate hurdles before they're even felt, using automation, AI assistants, and custom bots to turn complex workflows into self-service wins. When processes are ambiguous, you lean in to provide clarity and unblock your team. Leading both internal talent and an MSP, you define a service model that is nimble, data-driven, and above all, human-centric. Success is an environment where technology empowers every employee to do their best work without distraction. This role is on-site in NY, requiring the applicant to be at our HQ office 4 days per week.What You’ll Do • Lead and mentor a high-performing IT team, evolving technicians into “service automators” by fostering a culture that balances technical excellence with a high-touch, empathetic user experience., • Direct a distributed internal team and MSP, overseeing a cloud-first ecosystem (SaaS, Okta, Intune/Jamf) while setting rigorous standards for accountability and professional growth., • Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA dictate real-time resource allocation and priority. By aggressively automating manual toil and the user lifecycle, you will transform IT into a frictionless, predictive engine that solves issues before they reach the user., • Partner cross-functionally with all business units. Listen to your customers, empathize deeply and put plans into action to ensure all IT operations are compliant, auditable, and seamlessly aligned with broader business requirements., • Act as escalation point for complex technical issues, leading root cause analysis and durable fixes., • Participate in your team’s on-call schedule.What You’ll Bring, • 8+ years of experience in IT Operations or Engineering, including experience scaling an IT service delivery in a cloud-first, high-growth and/or regulated environment., • Strong experience with cross platform support (Mac, Windows, iOS), identity management (Okta) and a passion for AI., • Expertise in ITSM platforms, automation and self-service enablement., • Strong service mindset paired with process rigor and comfort operating in ambiguity., • Demonstrated leadership managing high-performing teams., • Ability to operate across strategy and execution using data to inform both., • Experience in healthcare, fintech, or other regulated industries preferred., • A curiosity and fervor for new technologies and challenges.We’ve Got You Covered, • Full medical, dental, and vision insurance + OneMedical membership, • Healthcare and Dependent Care FSA, • 401(k) with company match, • Flexible PTO, • Wellbeing + Learning & Growth reimbursements, • Paid parental leave + Fertility benefits, • Pet insurance, • Student loan refinancing, • Virtual resources for mindfulness, counseling, and fitnessThe target base salary for this position ranges from $179,800 to $213,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here. We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

Job Description Portfolio BI's flagship platforms - PBI Axiom, PBI Vector, and PBI Stratus - empower alternative asset managers to solve complex data challenges across analytics, workflow, governance, and security. Our Stratus practice delivers fully managed IT and cybersecurity services to hedge funds, private equity firms, and other financial services clients who demand enterprise-grade reliability from a team that understands their business. We are seeking a seasoned Sr. System Engineer - Onsite to serve as the primary technical presence at a high-profile financial services client. This is not a traditional support role - you will be the trusted technical lead and day-to-day partner to the client's leadership, owning the reliability, security, and continuous improvement of their entire technology environment. You will bring deep cloud and infrastructure expertise, a strong automation mindset, and the client-facing maturity to translate technical complexity into business outcomes. You will serve as the escalation anchor for all Level 1 and Level 2 issues, partner with our engineering teams on complex initiatives, and ensure the client's environment evolves alongside their business. Requirements • 4 to 8 years of experience in systems engineering, cloud operations, or a closely related role, • Proven track record as a senior technical resource in a dedicated or client-facing environment, ideally within an MSP or financial services firm, • Strong hands-on experience with Microsoft Azure (IaaS, PaaS, hybrid architectures) - Azure Administrator Associate certification preferred, • Deep expertise across the Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams Calling, • Solid command of cloud networking: VNets, VPNs, load balancing, DNS, NSGs, ExpressRoute, and hybrid connectivity, • Windows Server administration including Active Directory, Group Policy, DNS, DHCP, and DFS, • Scripting and automation proficiency in PowerShell, Python, and Bash - you write code to solve operational problems, not just for documentation, • Hands-on experience with infrastructure-as-code tools: Terraform, ARM templates, or Bicep, • Solid networking fundamentals: LAN/WAN/DMZ architecture, routing, switching, firewalls, DHCP, and DNS, • Experience supporting market data platforms and vendor integrations common in financial services environments (Bloomberg, Refinitiv/LSEG, CapIQ, Advent, or similar), • Excellent client-facing communication skills - able to engage confidently with both technical teams and business leadership Preferred Qualifications: • Prior experience in the alternative investment industry (hedge funds, private equity, asset management), • Microsoft certifications such as Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Enterprise Administrator Expert, • Experience with cybersecurity tools: Microsoft Defender for Endpoint, Microsoft Sentinel, CrowdStrike, or Darktrace, • Familiarity with Citrix Virtual Apps and Desktops (XenApp) or similar application delivery platforms, • Experience supporting hybrid cloud and on-premises integrations including VMware or Hyper-V environments, • Working knowledge of Linux server administration, • Familiarity with ITIL practices and ITSM tools such as ServiceNow or Jira Service Management Key Responsibilities: Client Partnership & Onsite Leadership • Serve as the senior onsite technical lead and trusted advisor to the client's CTO and senior stakeholders, • Build and maintain a strong client relationship grounded in technical credibility, proactive communication, and follow-through, • Translate business requirements into technical solutions, providing guidance on infrastructure decisions, vendor evaluations, and technology roadmap considerations, • Represent Portfolio BI's standards and quality of service in every client interaction Infrastructure Operations & System Health • Own the day-to-day health, performance, and availability of the client's cloud and hybrid infrastructure, • Provide hands-on support across end-user systems, server infrastructure, networking, storage, identity, and security layers, • Proactively monitor systems using cloud-native and third-party tools, identifying and resolving risks before they affect operations, • Execute and oversee operational activities including patching cycles, backup validation, disaster recovery readiness, and scheduled maintenance, • Support and administer the full Microsoft 365 ecosystem including Exchange Online, SharePoint, OneDrive, Intune, Entra ID, and Teams Calling Incident & Problem Management • Serve as the primary escalation point for critical incidents, ensuring timely resolution within defined SLA commitments, • Lead root cause analysis (RCA) efforts and implement durable corrective actions to prevent recurrence, • Drive continuous improvement of incident response processes, runbooks, and escalation paths, • Maintain clear and timely communication with clients during active incidents, providing status updates and post-incident summaries Automation, IaC & Cloud Engineering • Design and maintain infrastructure-as-code (Terraform, ARM templates, Bicep) to ensure consistent, repeatable deployments, • Develop and enhance automation scripts (PowerShell, Python, Bash) to reduce manual operational overhead and improve reliability, • Support cloud deployments, configuration changes, and infrastructure updates under strict change control procedures, • Identify automation opportunities across operational workflows and lead implementation through to production Security & Compliance • Enforce security best practices, compliance standards, and patch management policies across all managed environments, • Administer identity and access management (IAM) including Entra ID policy design, conditional access, and privileged access controls, • Ensure proper implementation of logging, monitoring, and audit frameworks using tools such as Microsoft Sentinel, • Collaborate on security incident response, threat hunting, and remediation efforts in line with client risk posture Documentation & Continuous Improvement • Maintain high-quality documentation including operational runbooks, and change records, • Participate in regular business reviews and provide technical input on client roadmap discussions Benefits This is a full time role with the following employment benefits: • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, including support for cloud and security certifications

Job DescriptionWe are looking for an experienced Senior ServiceNow Product Owner to join our team on a 100% Remote basis. Experience Required: 15+ Years Location: Remote Role Type: Contract Key Responsibilities: • Own and manage the ServiceNow product roadmap, • Collaborate with stakeholders to define business requirements, • Drive platform strategy, enhancements, and integrations, • Lead Agile ceremonies and ensure timely delivery, • Ensure governance, compliance, and best practicesImportant Skills (Must Have):, • Strong expertise in ServiceNow ITSM, ITOM, HRSD, • Hands-on experience with ServiceNow Product Ownership, • Deep understanding of Agile / Scrum methodologies, • Experience with ServiceNow integrations (REST, APIs, MID Server), • Strong knowledge of workflow automation & ServiceNow platform architecture, • Excellent stakeholder management & communication skills, • Experience in enterprise-level ServiceNow implementations, • Ability to define product roadmap & backlog prioritization, • Knowledge of ITIL framework & best practicesCertifications (Preferred):, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS), • Certified Scrum Product Owner (CSPO), • ITIL Certification Flexible work from home options available.

Job DescriptionAbout Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About the Role We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows. You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience. If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you. Own the Employee IT Experience Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools Serve as an escalation point for complex or high-impact issues Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset Support remote and hybrid employees across time zones Build & Scale Systems Improve onboarding/offboarding workflows and automate where possible Manage identity and access (Okta/Google Workspace/Full Stack) Administer endpoint management (Iru, Jumpcloud. etc.) Optimize SaaS management and license provisioning Identify repetitive issues and implement scalable solutions Drive Process & Security Improvements Create and maintain documentation and internal knowledge bases Partner with Security on device compliance, access controls, and audits Help implement new tools and systems as the company grows Participate in incident response when needed Be a Cross-Functional Partner Work closely with People Ops, Finance, Security, and Engineering Help evaluate and roll out new productivity tools Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.) You Have 5+ years of IT support experience, ideally in a startup or high-growth environment Experience supporting both macOS and Windows (macOS-heavy preferred) Hands-on experience with: Google Workspace Slack Okta or other IAM platforms Endpoint management tools (Jamf, Intune, Kandji, etc.) ITSM systems (Jira, Linear, ServiceNow, etc.) Technical Skills Strong troubleshooting skills across hardware, SaaS, networking basics, and identity Experience with SaaS administration and lifecycle management Basic scripting or automation skills (PowerShell, Bash, or similar) preferred Comfortable working in cloud-first environments Mindset Builder mentality — you improve things instead of working around them Highly organized and documentation-driven Bias toward action and ownership Comfortable with ambiguity and rapid change Strong communicator who can translate technical concepts to non-technical audiences We Offer Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $116K - $145K

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are looking for an engineer who can walk into messy, cross-functional workflows and turn them into clean, automated systems that scale. This role focuses on identifying high-friction operational processes across the company and replacing them with durable, API-driven automation. You will work across IT, Security, Engineering, and Business teams to reduce manual work, improve reliability, and build systems that scale with the company. This is not a ticket-driven IT role. You will operate with a high degree of ownership, driving initiatives end-to-end from problem discovery through implementation and rollout. You will be part of the Business Technology - Corporate Engineering team and report to the Director of Business Technology. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Identify and automate high-impact operational workflows across onboarding, offboarding, access management, and service delivery, • Replace manual, fragmented processes with scalable, API-driven systems, • Build and maintain integrations across HRIS, identity providers, SaaS platforms, and cloud environments, • Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services, • Apply infrastructure-as-code to manage and version system configurations, • Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support, • Design and automate access and security workflows that enforce least-privilege and auditability, • Own and drive cross-functional initiatives end-to-end, from problem definition through implementation and rolloutThe ideal candidate has:, • 4–7+ years of experience in IT, platform engineering, automation, or similar roles, • Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar, • Experience building API-driven automation across multiple systems, • Ability to design and implement workflows that span multiple tools and teams, • Experience with infrastructure-as-code such as Terraform or similar, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedbackWhat will make you stand out:, • Hands-on experience with identity and access systems (Okta, SSO, SCIM, RBAC), including implementation and ongoing management, • Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions, • Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk, • Practical experience leveraging AI/LLMs to streamline and enhance operational workflows, • Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and processes, • Focused on driving meaningful outcomes, • Able to identify root-cause, system-level issues and design durable solutions rather than quick fixes, • Comfortable navigating cross-functional environments with competing priorities and constraints, • Operates with urgency while building scalable, maintainable solutions, • Defaults to automation and efficiency wherever possibleTechnologies we use: Okta, Okta Workflows, Retool, FreshService (ITSM), Google Workspace, Slack, Atlassian (Confluence and Jira), MDM platforms (Jamf Pro, Kandji/Iru, Intune), Airtable, AWS and GCP, Terraform, Rippling (HRIS), SOAR (Tines), and AI-enabled operational tooling (Claude, Gemini, OpenAI) This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency: The target salary range for this position is $153,000 - $190,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Job Description QUALIFICATIONS Key Responsibilities: · Design, develop, and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards. · Configure and maintain HAM lifecycle processes including procurement, receiving, stockroom management, asset assignment, transfer, refresh, and disposal. · Implement and manage integrations with procurement systems, MDM tools, SCCM, Intune, Discovery, and third-party asset inventory sources. · Configure and maintain CMDB relationships between assets and Configuration Items (CIs), including reconciliation and de-duplication activities. · Support asset normalization, model management, manufacturer/vendor data governance, and device type mapping activities. · Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors, support partners, and enterprise platforms. · Support asset audit processes including physical inventory validation, discrepancy tracking, compliance reporting, and audit remediation activities. · Develop workflows and automations for asset request fulfillment, device possession tracking, stockroom operations, and return management. · Develop ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, ACLs, Notifications, and Catalog Items. · Create reports, dashboards, and Platform Analytics visualizations for asset lifecycle tracking, compliance, inventory accuracy, and operational insights. · Participate in instance upgrades, cloning, update set management, testing, and deployment activities across environments. · Collaborate with ITSM, CMDB, Procurement, Security, and Endpoint Management teams to ensure accurate asset tracking and governance. Technical Skills: · Strong hands-on experience in ServiceNow HAM implementation, development, and configuration. · Good understanding of IT Asset Management lifecycle processes and CMDB concepts. · Experience with Asset Management modules including Stockrooms, Consumables, Transfer Orders, Purchase Orders, and Asset States. · Experience with Discovery, SCCM/Intune integrations, Import Sets, Transform Maps, and REST/SOAP APIs. · Proficiency in JavaScript, HTML, CSS, XML, and JSON. · Experience with Flow Designer, IntegrationHub, and Service Catalog development. · Knowledge of CMDB architecture, CSDM concepts, and Identification & Reconciliation Engine (IRE). · Understanding of ServiceNow best practices, scoped applications, upgrade handling, and instance management. Powered by JazzHR GCjelfwGVw

Job DescriptionCompany Description Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference. Job Description We are seeking a skilled and motivated Network Engineer to serve as the dedicated, onsite technology resource at a prestigious high-end private club in the New York metropolitan area. Placed by us as a managed services deployment, this individual will operate as the client’s primary IT presence, responsible for the daily health, performance, and advancement of all technology infrastructure on property. This is not a traditional helpdesk role. The ideal candidate is a technically proficient engineer who understands the intersection of hospitality operations and enterprise IT, possesses hands-on network and VoIP experience, and can independently lead development projects that enrich the feature set of platforms integrated into the club’s environment. The candidate will interface directly with club management, booking teams, and operational staff while maintaining alignment with our service delivery standards. Key Responsibilities Infrastructure Operations & Daily Support • Serve as the onsite IT point of contact, providing day-to-day support of all club technology infrastructure, • Maintain, monitor, and troubleshoot LAN/WAN networks, switching, routing, and wireless systems, • Manage and support VoIP telephony platforms, including call routing, auto-attendants, call queues, and device provisioning, • Administer and support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive, • Perform regular health checks, patching cycles, firmware updates, and infrastructure audits, • Respond to and resolve IT support requests generated by bookings, events, and daily club operations, • Maintain documentation for network topology, device inventory, configurations, and change logs Bookings & Operational IT Support • Support IT requirements tied to the club’s booking and reservations systems, ensuring seamless technology integration with event operations, • Coordinate with front-of-house, food & beverage, and events teams to fulfill technology requests in support of member experiences, • Troubleshoot and resolve connectivity, A/V, telephony, and device issues during live events and daily operations, • Provide onboarding and basic training for staff on technology platforms and new tools as deployed Development Projects & Systems Integration • Lead and execute development initiatives aimed at expanding the feature richness of platforms currently in use at the property, • Identify opportunities to automate processes, improve workflows, and integrate disparate systems for operational efficiency, • Develop and maintain lightweight scripts or automation tools (Python, PowerShell, or similar) to support infrastructure management and operational tasks, • Collaborate with engineering team and third-party vendors to scope, plan, and deliver integration projects, • Manage vendor relationships for hosted platforms, telecom providers, and system integrators relevant to the client environment Security & Compliance • Maintain a secure network posture through firewall management, VLAN segmentation, and policy enforcement, • Monitor and respond to security alerts; support incident response protocols in coordination with our cybersecurity framework, • Ensure that all systems align with PCI-DSS and applicable data security standards relevant to hospitality environments Qualifications Technical Skills • Proficient in network design, administration, and troubleshooting: TCP/IP, VLANs, routing protocols (OSPF/BGP), switching, and firewall management, • Solid working knowledge of VoIP platforms — SIP trunking, hosted PBX, and call management systems (e.g., Cisco, Mitel, 3CX, or equivalent), • Strong command of Microsoft 365 administration: Exchange Online, Teams, SharePoint, Intune, and Azure AD/Entra ID, • Hands-on experience with enterprise wireless systems (Cisco Meraki, Aruba, Ruckus, or equivalent), • Coding or scripting proficiency in at least one language: Python, PowerShell, JavaScript, or Bash — for automation, API integrations, and development projects, • Familiarity with hospitality-centric platforms and vendor integrations (PMS, POS, booking systems, A/V, BMS, or access control) is a strong plus, • Experience with system integration methodologies, API management, and platform interoperability Soft Skills & Attributes • Polished, professional demeanor appropriate for a high-end, member-facing club environment, • Strong interpersonal and communication skills — able to translate technical concepts for non-technical stakeholders, • Self-directed and organized; capable of managing multiple priorities with minimal supervision, • Collaborative team player who works effectively within TAUTO’s remote engineering and support structure, • Proactive problem-solver with a continuous improvement mindset Preferred Qualifications & Certifications Certifications Technical Exposure • CompTIA Network+ or Security+, • Cisco CCNA or CCNP, • Microsoft MS-700, MS-102, or AZ-104, • CWNA / Wireless certifications, • Hospitality PMS / booking platform integrations, • A/V system support (Crestron, Extron, Shure), • SD-WAN platforms (Meraki, VeloCloud), • ServiceNow, ConnectWise, or similar ITSM tools Additional Information Position Title Network Engineer — Onsite Deployment Employment Type Full-Time | W2 Employment. Work Location Onsite — High-End Private Club, New York Metro Area Schedule Monday – Friday; on-call availability as required by client operations Compensation Competitive salary commensurate with experience Benefits Health; PTO; 401L Matching Plan, professional development support Reporting Structure Reports to Service Delivery Management with daily client-side coordination

Job Description Senior Infrastructure Engineer - VMware Location: East Coast (NY/NJ, Atlanta, Charlotte, or South Florida) Duration: 12 months + Who We Are AND Digital is a tech company dedicated to accelerating digital delivery and closing the digital skills gap. Since 2014, we have supported organisations in building better digital products and stronger digital teams. We believe our work should always create a remarkable impact for our clients. Through our regional offices, known as ‘Clubs,’ we build strong relationships with our partners, ensuring they are prioritised by teams located nearby. This unique model has driven success for both our clients and ourselves, reflected in our remarkable organic growth since 2014. Today, we are over 1,300 people strong, with Clubs across the UK, Europe, and the USA—and plans for global expansion in the coming years. Join us and help fulfil our mission to close the world’s digital skills gap. Role Summary We are seeking a Senior Infrastructure Engineer / Technical Lead to join a high-profile infrastructure optimisation programme within a large BPO organisation. The engagement focuses on reducing operational and licensing costs across a substantial VMware and Azure estate through rightsizing, rationalisation, storage optimisation, and infrastructure decommissioning initiatives. In addition to leading technical delivery, the successful candidate will act as the primary client-facing infrastructure lead, working closely with Change Advisory Boards (CAB), application owners, and senior technology stakeholders to drive programme outcomes and validate cost savings. Key Responsibilities • Analyse CPU and memory utilisation across the VMware estate to identify rightsizing opportunities, including underutilised and resource-constrained hosts., • Lead the planning and execution of VM rightsizing activities, initially within non-production environments before progressing to production through approved change-management processes., • Coordinate the decommissioning of idle virtual machines, including backup validation, CAB approvals, CMDB updates, and stakeholder communications., • Design and implement automated start/stop schedules for non-production Azure environments to optimise infrastructure consumption and reduce operational costs., • Identify and remediate orphaned or disconnected storage volumes through scripted discovery and controlled batch deletion processes., • Deliver storage optimisation initiatives, including data tiering across on-premises and cloud platforms, and implementation of Azure Blob Storage lifecycle policies., • Support SQL Server licence optimisation activities by conducting feature-usage assessments and assisting with edition downgrade programmes where appropriate., • Develop and maintain remediation runbooks, operational procedures, rollback plans, and implementation documentation., • Provide technical leadership and escalation support to infrastructure engineers while representing the programme at CAB meetings and client governance forums., • Produce programme deliverables including utilisation assessments, rightsizing registers, capacity reporting, optimisation tracking, and cost-saving validation reports.Required Skills & ExperienceVMware & Virtualisation, • 8+ years of hands-on VMware vSphere/ESXi administration., • Strong experience with VM rightsizing, vMotion, DRS, host clustering, performance analysis, and capacity optimisation.Azure Infrastructure, • Proven experience managing Azure IaaS environments., • Strong knowledge of Azure Virtual Machines, Automation, Storage Accounts, Blob lifecycle management, and environment scheduling.Storage Management, • Experience with enterprise storage optimisation, tiering strategies, lifecycle management, and orphaned volume remediation.Automation & Scripting, • Proficiency in PowerShell and/or Python., • Experience developing automated discovery, reporting, and remediation scripts using controlled and auditable deployment methodologies.SQL Server (Desirable), • Understanding of SQL Server licensing models and edition features., • Experience performing usage assessments to support licence optimisation initiatives.IT Service Management, • Experience operating within structured ITIL/ITSM environments., • Familiarity with CAB processes, change management, CMDB maintenance, and governance controls.Stakeholder Management, • Strong written and verbal communication skills., • Proven ability to engage with technical teams, business stakeholders, and senior client leadership.FinOps (Nice to Have), • Understanding of cloud cost management principles, chargeback/showback models, cost attribution, and Azure tagging strategies.Experience Level Senior Engineer: 5–8 years' relevant infrastructure experience. Principal / Technical Lead: 10+ years' experience leading complex infrastructure transformation, optimisation, or cost-reduction programmes, with demonstrable stakeholder and delivery leadership capabilities. Why join AND Digital? We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving. By joining AND, we’ll provide: • Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives., • A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery., • The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation., • A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self., • A safe environment for you to be yourself and challenge yourself. Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Job DescriptionSenior Oracle APEX Developer IIEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionTitle: Senior Tech Lead Support Location: New York Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children’s apparel, with global offices across the United States, Asia, and Central America. Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands‑on end‑user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement. The Senior Tech Lead Support is employee‑experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization. This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high‑quality user support and technical expertise within their areas of responsibility. Duties and Responsibilities • Provide hands‑on end‑user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote‑assistance tools, and onsite support., • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment., • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools., • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints., • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end‑user training and documentation as needed., • Support and troubleshoot AI‑powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency., • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements., • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting., • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare‑parts inventory., • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience., • Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required., • 5 days in-office with occasional after hours and weekend support shifts, • Limited travel to other Garan offices (as needed) Preferred Qualifications • Experience supporting Microsoft Exchange and enterprise business applications., • Experience using Microsoft Copilot or similar tools to improve end‑user productivity and workflows., • Experience with mobile and endpoint management solutions (MDM/UEM)., • Comfortable supporting and communicating with senior leadership and C‑level executives., • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar)., • Experience onboarding new users. Knowledge, Skills, and Abilities • Strong knowledge of macOS administration, imaging, and directory services., • Experience supporting Windows 10/11 and Microsoft 365 applications., • Strong understanding of AI technologies and their application in end‑user support., • Experience with Mac MDM tools; Kandji and Jamf, • Basic TCP/IP troubleshooting skills., • Working knowledge of Adobe Creative Cloud., • Experience supporting high‑end color printers., • Working knowledge of remote connectivity tools (e.g., RDP, VPN)., • Strong understanding of hardware and software asset management practices., • Advanced knowledge of PC and Mac operating systems and hardware., • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows., • Familiarity with ServiceNow CMDB and IT asset management practices., • Strong communication skills and the ability to work effectively with employees at all levels., • Ability to work independently with minimal supervision and adapt to new responsibilities. Credentials and Experience • Bachelor’s degree in a computer‑related field., • 3 to 5 years of experienceSalary Starting at $100,000/year.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT services consulting, enterprise technology advisory, systems integration, cloud architecture, cybersecurity review, data engineering, and structured technical transformation workflows. This role supports current and upcoming remote consulting opportunities focused on structured enterprise technology review, solution architecture assessment, implementation planning, technical documentation, vendor evaluation, cloud migration analysis, and high-quality project execution. Selected professionals will apply their IT consulting expertise to review realistic enterprise technology scenarios, evaluate technical recommendations, prepare structured written outputs, and support accurate, evidence-based technology consulting workflows. Key Responsibilities Professionals in this role may contribute to: Solution Architecture & Technical Advisory Review • Review enterprise technology scenarios involving solution architecture, technical recommendations, implementation planning, requirements gathering, and system design, • Evaluate architecture materials against business requirements, technical constraints, vendor capabilities, and documented decision criteria, • Support structured review of technology roadmaps, advisory materials, discovery notes, system diagrams, and implementation documentation, • Identify missing assumptions, feasibility issues, architecture gaps, and expected technical review outcomes Cloud, Security & Infrastructure Assessment • Review scenarios involving cloud migration assessments, infrastructure design, DevOps pipelines, cybersecurity posture reviews, and enterprise platform modernization, • Evaluate technical outputs against cloud architecture principles, security standards, implementation requirements, and platform-specific constraints, • Support structured review of AWS, Azure, GCP, NIST, ISO 27001, SOC 2, ITSM, DevOps, and infrastructure-related materials, • Prepare clear written explanations for technology recommendations based on source materials and verifiable criteria Systems Integration, Data & Platform Consulting Support • Review IT consulting scenarios involving systems integration, enterprise applications, vendor evaluation, data engineering, analytics, AI/ML implementation, and post-implementation review, • Evaluate materials connected to platforms such as SAP, Salesforce, ServiceNow, Workday, cloud data platforms, analytics tools, or similar enterprise systems, • Annotate, label, or validate technical consulting outputs across use cases such as vendor selection, migration planning, infrastructure review, and enterprise application implementation, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 3+ years of professional experience in IT services consulting, technology consulting, systems integration, enterprise architecture, cloud advisory, cybersecurity consulting, data engineering, digital transformation, or technical implementation advisory, • Background in one or more areas such as IT strategy, cloud migration, solution architecture, cybersecurity risk assessment, data engineering, analytics, AI/ML implementation, SAP, Salesforce, ServiceNow, Workday, or enterprise application consulting, • Familiarity with consulting workflows involving discovery workshops, requirements gathering, vendor evaluation, migration planning, solution design, implementation review, and technical documentation, • Comfort reading and preparing technical consulting artifacts such as architecture diagrams, implementation plans, vendor assessments, migration plans, security reviews, infrastructure designs, and technical recommendations, • Strong analytical thinking and written communication skills, • Ability to translate technical consulting workflows into clear, structured task documentation Educational Background • A degree or professional background in computer science, information technology, information systems, engineering, cybersecurity, data engineering, business technology, or a related technical field is helpful, • Equivalent practical experience in IT consulting, systems integration, enterprise architecture, cloud advisory, cybersecurity, data platforms, or technical program work is also highly relevant Nice to Have • Experience at an IT services firm, systems integrator, technology consultancy, enterprise advisory team, or large-scale technology environment, • Familiarity with AWS, Azure, GCP, TOGAF, Zachman, NIST, ISO 27001, SOC 2, ITSM, DevOps, SAP, Salesforce, ServiceNow, Workday, or enterprise architecture frameworks, • Experience preparing or reviewing discovery workshop notes, requirements documents, cloud migration plans, security assessments, vendor evaluations, solution architecture materials, or implementation plans, • Certifications such as AWS Solutions Architect, Azure Solutions Architect, GCP Cloud Architect, CISSP, PMP, TOGAF, ITIL, or related credentials are helpful, • Strong attention to detail in technical, documentation-heavy, and client-facing advisory environments Why This Opportunity • Apply enterprise technology consulting expertise to structured remote project work, • Contribute to high-quality solution architecture review, cloud assessment, security analysis, and systems integration evaluation, • Work on flexible assignments aligned with your technical consulting background, • Use your technology advisory judgment in a focused, detail-oriented review environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $80–$110 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

Job Description Location Our Solutions Engineer, DoiT Cloud Intelligence, will be an integral part of our Solutions Engineering team in the US. (Fully remote) Who We Are DoiT is a global technology company empowering cloud-driven organizations to achieve business growth and innovation through strategic cloud utilization. We blend data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state, from initial planning to full-scale production. With extensive experience across various cloud environments, we possess deep specializations in Cloud Data Platforms such as Snowflake, Databricks, BigQuery, as well as FinOps experience. As a trusted and award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we proudly support over 4,000 customers worldwide. Our flagship offerings include DoiT Cloud Intelligence, which uniquely combines advanced technology with human insight, enabling us to solve complex multicloud challenges and drive significant efficiency for our clients. The DoiT Cloud Intelligence platform offers: • Provides deep visibility into cloud cost, usage, performance, and optimization opportunities across complex multi-cloud environments, enabling organizations to make data-driven infrastructure decisions., • Combines automation, analytics, and expert guidance to identify savings opportunities, improve resource efficiency, and continuously optimize cloud investments at scale., • Designed to power Managed Service Providers (MSPs), Systems Integrators (SIs), and Private Equity (PE) operating teams with portfolio-level insights, benchmarking, and operational tooling to manage multiple cloud environments effectively., • Goes beyond reporting by delivering prescriptive recommendations and automated workflows that help engineering, finance, and platform teams turn cloud intelligence into measurable operational and financial outcomes. The Opportunity As a Solutions Engineer supporting DoiT Cloud Intelligence, you will partner with Account Executives to help enterprises, MSPs, Private Equity firms, and Systems Integrators unlock actionable insights across their cloud environments—driving cost efficiency, operational visibility, and smarter cloud decision-making through DoiT's next-generation intelligence platform. Responsibilities • Technical Qualification & Discovery: Collaborating with the Account Executive to thoroughly understand the prospect's cloud environment, FinOps maturity, cost management challenges, and operational goals through in-depth technical discovery sessions across engineering, finance, and platform teams., • Technical Validation & POV Leadership: Owning and driving the technical validation and Proof of Values (POVs) specifically for DoiT Cloud Intelligence. This includes meticulous POV preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements., • Platform Demonstrations: Developing and delivering compelling and tailored demonstrations of DoiT Cloud Intelligence, showcasing capabilities such as cloud cost visibility, optimization insights, and operational intelligence across complex multi-cloud environments., • Business Case & ROI Development: Leveraging your understanding of cloud economics and FinOps to develop compelling business cases and ROI analyses that clearly articulate the financial and operational impact of adopting DoiT Cloud Intelligence., • Partner & Portfolio Motion Support (MSP, PE, SI): Supporting technical engagements with Managed Service Providers (MSPs), Private Equity (PE) firms, and Systems Integrators (SIs) by demonstrating how DoiT Cloud Intelligence enables portfolio-level visibility, operational insights across multiple cloud environments, and scalable optimization strategies., • DoiT Cloud Intelligence Expertise: Becoming the go-to expert within the company for DoiT Cloud Intelligence, ensuring prospects and partners achieve optimal results and a seamless onboarding experience., • Technical Win Ownership: Taking full ownership of the technical win for DoiT Cloud Intelligence engagements, guiding prospects through the evaluation process, addressing technical requirements, and building confidence in the platform's ability to drive cloud efficiency and operational insights., • Event & Conference Presentations: Representing DoiT Cloud Intelligence at company events, webinars, and industry conferences, delivering engaging presentations and demonstrations that highlight the platform's cloud intelligence and FinOps capabilities., • Product Feedback and Customer Advocacy: Translate customer pain points, partner requirements, and feature gaps into structured, technically credible input for product and engineering teams, helping shape the evolution of the Cloud Intelligence platform., • Accurate, Timely Documentation: Ensure timely entry of data into internal business support systems. Contribute to systems and tools that provide key business information and metrics to highlight performance and effectiveness. We are seeking an individual who is not only passionate about FinOps and optimization but also thrives on engaging technically with customers, solving their most pressing challenges related to FinOps and cost management. This role offers the exciting opportunity to be at the forefront of innovation within the rapidly evolving FinOps ecosystem. About you You are an accomplished Solutions Engineer with experience in a B2B SaaS software environment. You have an established track record of success and enjoy being the model for the ideal Solutions Engineer within a team. You are excited about enabling companies to transform themselves using the public cloud and the service offerings in the cloud (AWS, GCP, Azure, etc.) You hold yourself accountable for the success of any initiative you are involved in. You want to be a part of a high performance sales organization and love winning against the competition. You are comfortable working in a fast paced, growing, collaborative, entrepreneurial environment. Qualifications • 5+ years experience at B2B SaaS software company in a pre-Solution Engineering role selling into both enterprise and mid-market accounts., • An understanding of ITSM eco-systems and prominent solutions within them, such as: Cloud Management tools, DataDog, Chef, Ansible, Puppet, New Relic, ServiceNow, AlertLogic etc., • Experience working with Amazon Web Services (AWS) or equivalent cloud, and Datacenter experience with knowledge of hypervisors like VMWare., • Strong data analysis skills and the ability /navigate spreadsheets to identify trends, outliers, correlations and reconciliation needs across large data sets., • Good practical understanding of cloud-centric architectures., • Comfort level working in a metric-driven environment, including reporting on and improving business performance against a set of monthly KPIs and metrics., • The ability to take complex pieces of technology and explain them in a simple and easy to understand way., • Solid verbal, written, presentation and interpersonal communication skills., • Intellectual curiosity, great problem solving skills and passion for continuous improvement., • Previous experience working with/presenting to executive level prospects and customers., • Experience with modern technical selling best practices and selling in a competitive environment, including implementing new or improved trial, demo, and RFP processes., • Proven track record of success in a fast growing and scaling business. Are you a Do'er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we're here and happy we hit that 'apply' button. • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend, • Peer Recognition Program Many Do'ers, One Team DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Job DescriptionSenior Oracle APEX DeveloperEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in information systems management, IT leadership, enterprise technology workflows, systems administration oversight, technical operations, and structured IT environment review. This role supports current and upcoming remote consulting opportunities focused on information systems review, IT management workflows, enterprise technology assessment, systems documentation, technical operations analysis, and high-quality project execution. Selected professionals will apply their IT management expertise to review realistic technology scenarios, evaluate systems-related outputs, prepare structured written feedback, and support accurate, evidence-based information systems workflows. Key Responsibilities Professionals in this role may contribute to: Information Systems & IT Management Review • Review scenarios involving enterprise information systems, IT operations, systems administration, application environments, and technology management workflows, • Evaluate technical outputs against business requirements, system constraints, implementation context, and documented review criteria, • Support structured review of IT process documentation, systems workflows, internal technology plans, access processes, support escalations, and operational materials, • Identify missing context, process gaps, technical inconsistencies, and expected systems management outcomes Technology Operations & Workflow Assessment • Review materials involving software systems, infrastructure coordination, internal tools, service delivery, incident workflows, vendor coordination, and cross-functional technology processes, • Evaluate systems management outputs for clarity, accuracy, feasibility, and alignment with enterprise technology practices, • Support structured review of runbooks, system notes, implementation plans, escalation paths, and operational documentation, • Prepare clear written explanations for IT management decisions based on source materials and verifiable criteria Documentation, Quality Review & Structured Feedback • Annotate, label, or validate technology-related materials across information systems and IT management use cases, • Provide structured feedback on technical accuracy, workflow realism, systems logic, and documentation quality, • Apply professional judgment to scenarios involving internal systems, technology teams, business stakeholders, and operational requirements, • Maintain accuracy, consistency, and strong review standards across submitted work Ideal Profile Strong candidates may have: • 4+ years of experience in information systems management, IT management, technology operations, systems administration leadership, enterprise IT, technical program work, or related technology roles, • Background in one or more areas such as IT operations, systems management, application support, infrastructure coordination, enterprise software, internal tools, service delivery, vendor management, or technology process improvement, • Familiarity with workflows involving system access, incident resolution, application management, documentation, internal support, infrastructure planning, or IT governance, • Comfort reading and preparing IT artifacts such as system documentation, runbooks, process notes, implementation plans, support records, incident summaries, and technology workflow materials, • Strong analytical thinking and written communication skills, • Ability to translate IT management workflows into clear, structured task documentation Educational Background • A degree or professional background in information systems, computer science, information technology, business technology, software systems, engineering, or a related technical field is helpful, • Equivalent practical experience in IT management, systems administration, enterprise technology, technical operations, or information systems leadership is also highly relevant Nice to Have • Experience managing or supporting enterprise systems, SaaS platforms, internal tools, infrastructure workflows, service desks, application portfolios, or technical operations teams, • Familiarity with ITSM practices, access management, incident management, change management, vendor coordination, cybersecurity basics, cloud systems, or enterprise software environments, • Experience preparing or reviewing technical documentation, systems inventories, support workflows, implementation notes, process maps, or operational review materials, • Certifications such as ITIL, PMP, CompTIA, AWS, Azure, Google Cloud, CISSP, CISM, or related credentials are helpful, • Strong attention to detail in technical, process-heavy, and documentation-focused IT environments Why This Opportunity • Apply information systems and IT management expertise to structured remote project work, • Contribute to high-quality systems review, technology workflow evaluation, and IT documentation assessment, • Work on flexible assignments aligned with your enterprise technology background, • Use your technical and management judgment in a focused, detail-oriented review environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • U.S.-based professionals preferred depending on project requirements, • Part-time commitment depending on project availability, • Competitive rates between $85–$125 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

Job DescriptionSenior Project Manager – ITSM / ServiceNow Location: Hybrid – New York City, NY (Wednesday/Thursday onsite) Travel: Bi-weekly travel acceptable for non-local candidates Experience Required: 14–20 years Compensation: Target Base: $145,000–$165,000 + bonuses Company Overview At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments. Role Overview We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments. The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules. Key Responsibilities Program Delivery & Governance • Lead end-to-end ServiceNow implementations in fixed-price delivery models., • Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules., • Own project planning, execution, governance, budgeting, risk management, and client communications., • Ensure adherence to project milestones, financial controls, and contractual obligations. Fixed-Price Delivery Management, • Maintain strict control over project scope, deliverables, and acceptance criteria., • Manage change requests, financial forecasting, burn rates, and project profitability., • Identify and mitigate delivery risks, escalations, and resource constraints proactively. Client Engagement, • Serve as the primary client-facing delivery lead throughout the project lifecycle., • Facilitate executive steering committee meetings, status reporting, and stakeholder communications., • Lead requirement workshops and align business objectives with technical delivery. Team Leadership, • Manage large, cross-functional delivery teams across business, technical, QA, and operations functions., • Coordinate offshore/onshore delivery models and vendor collaboration., • Mentor project teams while driving accountability and delivery excellence. Required Qualifications, • 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager., • Proven experience managing fixed-price projects from the vendor/consulting side., • Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations., • Experience leading implementations involving:, • ITSM, • CMDB, • ITAM, • ITOM, • Custom ServiceNow workflows, • Strong IT Services & Consulting background., • Deep understanding of Waterfall and Hybrid delivery methodologies., • Strong stakeholder management, communication, and governance experience., • PMP, ITIL, or ServiceNow certifications preferred., • Bachelor’s degree required. Preferred Qualifications, • Public sector or government project experience, • Experience managing geographically distributed teams, • Strong change management and organizational transformation experience Interview Process, • Virtual interview with Lead PM, • Virtual or onsite interview with Delivery Manager, • Final onsite interview with Hiring Manager What Makes You Successful, • Strong executive communication and stakeholder management skills, • High accountability and ownership mindset, • Ability to thrive in complex fixed-price delivery environments, • Strong operational discipline and financial management capability, • Confident leadership style aligned with consulting delivery excellence Powered by JazzHR 7ts8nRKFFb

Job Description IAM Architect Brooklyn NY Jobcodeconq DescriptionIAM Architect Brooklyn NY Duration: Long Term MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered. 12 years in IAM architect, engineering, administration and operations with focus on directory services and PKI Deep expertise in Active Directory (on-prem and hybrid), Entra ID, and eDirectory Hands-on experience in designing and operating Microsoft PKI, including certificate authority management, certificate lifecycle, and automation Solid understanding of modern authentication/authorization protocols (OAuth, SAML, Kerberos, etc.) Experience with security roadmap development, risk assessment, and compliance (NIST, ISO, SOX or PCI-DSS) Strong documentation, communication, and stakeholder management skills. DESIRABLE SKILLS/EXPERIENCE: Experience with cloud PKI services Familiarity with Entra ID Governance, Conditional Access Policy, and modern security controls Experience automating PKI workflows (API/script-based certificate management) Multi-forest, multi-tenant IAM architecture expertise Prior experience working with NYC agency Working knowledge of enterprise ITSM, change management, and project management methodologies

Job Description QUALIFICATIONS Key Requirements: • Vendor-side fixed-price project delivery experience, • 2–3 end-to-end ServiceNow ITSM implementations required, • Experience with ITSM plus modules such as CMDB, ITAM, and ITOM, • Strong PM governance, budgeting, and stakeholder management background, • Personality and communication fit are critical for this roleRequired Qualifications · 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager. · Proven experience managing fixed-price projects from the vendor/consulting side. · Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations. · Experience leading implementations involving: o ITSM o CMDB o ITAM o ITOM o Custom ServiceNow workflows · Strong IT Services & Consulting background. · Deep understanding of Waterfall and Hybrid delivery methodologies. · Strong stakeholder management, communication, and governance experience. · PMP, ITIL, or ServiceNow certifications preferred. · Bachelor’s degree required. Preferred Qualifications · Public sector or government project experience · Experience managing geographically distributed teams · Strong change management and organizational transformation experience Interview Process 1. Virtual interview with Lead PM, 2. Virtual or onsite interview with Delivery Manager, 3. Final onsite interview with Hiring Manager Powered by JazzHR eh0ivh76CU