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Senior DevOps Architect needed to design and lead implementation of a secure, scalable, and fully integrated DevOps platform across cloud, CI/CD, and enterprise tooling. Key Responsibilities: Architect end-to-end DevOps platform integrating GitHub Enterprise, Terraform Enterprise, AWS, and JFrog ecosystem Define secure CI/CD pipeline patterns, IaC standards, and governance frameworks Lead implementation of security controls, including SAST/DAST, secrets management, IAM, and policy-as-code Design and guide integration across enterprise tools (Jira, ServiceNow, qTest) into CI/CD workflows Establish observability, resiliency, and performance standards (Grafana, logging, DR/HA strategies) Provide technical leadership for validation, migration of pipelines, and platform standardization Key Qualifications: Deep expertise in DevOps architecture, CI/CD, and cloud-native platforms (AWS) Strong experience with Terraform Enterprise, GitHub Actions, and containerized runners (EKS) Background in DevSecOps, including security scanning and compliance frameworks Experience in integrating enterprise SDLC and ITSM tools into automated pipelines The client is based in the New York Metropolitan area for this 100% remote opportunity. The qualified candidate must be able to work East Coast hours. Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. We are unable to work with third-party companies. For additional information and immediate consideration, please email your resume and LinkedIn profile to .

Job title - Mobile Device Vulnerability Management & Configuration Compliance Engineer Work location – Springfield, Boston or New York/ NJ Onsite Contract duration – 12 months W2 Position Minimum years of experience needed in the required skills- 5 years of experience Minimum over all work experience required - 5 years Domain – Cyber Security: Application Security JD: The Mobile Device Vulnerability Management & Configuration Compliance Engineer will partner with internal stakeholders to design, validate, and operationalize an automated mobile device vulnerability scanning and configuration compliance capability across enterprise-issued mobile endpoints (iOS/iPadOS and Android). This role leads proof-of-technology (PoT) activities including tool evaluation, architecture validation, security controls mapping, and pilot execution, and drives full-scale implementation through integration with other security tools such as MDM, SIEM/SOAR, ITSM, and asset inventory/CMDB systems. The engineer will establish and maintain mobile vulnerability management processes aligned to corporate and regulatory requirements, develop continuous compliance and policy enforcement strategies, implement risk-based remediation workflows, and deliver measurable improvements in mobile endpoint security posture. Key Responsibilities • Define PoT scope, success criteria, and test plans for automated mobile vulnerability scanning (e.g., agent-based/agentless, MDM-integrated, API-driven). • Evaluate candidate tools for: coverage (OS/app/cert/profile), detection accuracy, scalability, device impact, privacy controls, and reporting fidelity. • Execute pilots across representative device populations validating: o vulnerability detection capabilities (OS versions, CVEs, patch levels, risky apps) o configuration compliance checks (encryption, jailbreak/root, screen lock, OS hardening) o integration readiness (Intune/Workspace ONE/Jamf; SIEM; ITSM; CMDB) • Produce PoT outcomes: findings, risk analysis, cost/benefit, architecture decision record, and go/no-go recommendation. • Coordinate with InfoSec and Compliance teams to ensure SaaS platform posture aligns with regulatory requirements (NYDFS). • Build and run mobile vulnerability lifecycle processes: discovery, assessment, prioritization, remediation, validation, reporting. • Establish severity/risk scoring tuned for mobile (exposure, device role, app risk, compliance impact). • Coordinate remediation with endpoint engineering, mobility admins, app owners, and operations teams. • Validate remediation effectiveness using scanner re-runs, policy compliance, and audit evidence. • Develop, deploy, and continuously improve baseline security configurations for iOS/iPadOS and Android. • Translate requirements into enforceable policies (password/biometrics, encryption, OS update controls, app controls, certificate/profile constraints, VPN/Wi-Fi security, logging settings).

Be the point person for daily customer management, technical lead to handle priority tickets, drive automation initiatives to help stabilize the platform, escalation management Skill: AWS Databricks, Pyspark, Databricks job ingestion, Scala, ITSM, Service Delivery Management As a Service Manager, you will be responsible for ensuring the smooth operation, support, and continuous improvement of applications across the organization. You will work closely with stakeholders, engineering teams, and business units to maintain high availability, performance, and user satisfaction of critical applications. Your Impact • Oversee the end-to-end service management of applications, ensuring operational excellence and adherence to SLAs., • Manage incident, problem, and change management processes to minimize service disruptions and improve system stability., • Collaborate with engineering teams to ensure seamless application support, troubleshooting, and resolution of technical issues., • Define and monitor key performance indicators (KPIs) to track service performance and identify areas for improvement., • Lead service reviews, root cause analysis, and continuous improvement initiatives to enhance application performance., • Ensure compliance with ITIL best practices and service management frameworks., • Develop and maintain service documentation, runbooks, and knowledge base articles to support efficient service delivery., • Act as a liaison between business stakeholders and technical teams to align service delivery with business objectives., • Drive automation and process optimization to enhance service efficiency and reduce manual efforts., • Provide leadership and mentorship to service support teams, fostering a culture of collaboration and continuous learning. Skills & Experience • 8+ years of experience in service management, application support, or IT operations., • Strong understanding of ITIL service management principles, including incident, problem, and change management., • Experience in managing application support teams and ensuring high-quality service delivery., • Proficiency in monitoring tools, incident tracking systems, and service management platforms., • Strong analytical and problem-solving skills with the ability to drive root cause analysis and service improvements., • Excellent stakeholder management and communication skills, with the ability to work with cross-functional teams., • Experience in driving automation and process optimization to enhance service efficiency., • Knowledge of cloud-based applications, SaaS platforms, and enterprise IT environments.

This role is initially designed to be onsite four days a week with the potential for remote work on Fridays, ultimately transitioning to three days onsite and two days remote. Preferred: Familiarity with ITIL practices and ITSM tools. IT support, desktop support, or technical support roles.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Job Title: Traffic Operator- Over Nights Salary: $30/hr-$35/hr Location: Northern New Jersey / New York City Company Overview: Drive Integration, LLC (DI) is a certified Disadvantaged Business Enterprise (DBE) and Women-Owned Small Business (WOSB) specializing in infrastructure design, network engineering, hardware/software integration, installation, and equipment vending services. We support agencies and businesses with innovative technology solutions and are proud to serve major clients including NJDOT, SEPTA, PennDOT, and others across the Mid-Atlantic region. Position Description: The technician will play a key role in monitoring closed-circuit TVs, radio communications, police and fire scanners, incident detector devices, and assess roadway conditions for traffic, weather, and overall operations. Provides traveler information in the event of an accident by activation of highway advisory radio devices and dynamic/variable message boards. Reports and notifies maintenance personnel of highway incidents or weather conditions. Notifies State Police of vehicles that must be removed that may pose a safety hazard. Performs other related duties as assigned. Responsibilities include: • Maintaining and troubleshooting network devices, camera systems, access control, and vehicle tag readers., • Performing firmware and configuration updates on network systems., • Incident coordination in ITSM tool, • Collaborating with support teams to ensure systems are fully functional and aligned with customer needs., • Remote technical support for systems users, • Explaining issues and solutions clearly to clients., • Building and maintaining customer relationships., • Performing additional duties as assigned.Requirements:, • Valid drivers license and clean driving record., • Relevant experience in traffic or road construction, or similar fields., • Availability for flexible shifts, including weekends and on-call rotation., • Physical capability to perform tasks that include bending, lifting up to 50 lbs., and working in confined spaces., • Proficiency in MS Word, Outlook, Excel, and Teams., • Knowledge of LAN/WAN fundamentals and troubleshooting experience with Windows and MS Office., • Strong English communication skills, with additional languages (Spanish, French, or German) as a plus. Drive Integration, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Cloud Computing Specialist (ServiceNow CSM) to join our growing team. Role: Cloud Computing Specialist (ServiceNow CSM) Experience Required: 7-9 Yrs LOCATION: New York, NY (Hybrid) - 3 days on site, 2 days remote. Contract: 6 months Required: Must be ServiceNow Certified Implementation Specialist Customer Service Management (CISCSM) ROLE SUMMARY: • Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions., • Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: • Lead endtoend CSM implementations from discovery through deployment and hypercare., • Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake., • Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting., • Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC)., • Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System., • Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion., • Optimize performance and reliability; troubleshoot incidents/problems and perform rootcause analysis., • Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing., • Produce documentation (design specs, runbooks) and deliver stakeholder training. REQUIRED QUALIFICATIONS: • ServiceNow certification: CISCSM (Customer Service Management)., • 46 years handson ServiceNow admin/development; 2+ full CSM implementations., • Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards., • Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices., • Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM., • Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC., • Delivery excellence: ATF, versioning, release/change management, documentation., • Education: Bachelor's in CS/IS/Engineering or equivalent experience., • Professional skills: analytical problemsolving, reliable followthrough, deadline ownership, independent work, and crossteam collaboration. PREFERRED / NICETOHAVE: • Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM., • Integrations with ITSM, Field Service, CRM, or contact center platforms., • CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control., • Security/compliance awareness (e.g., SOC2, ISO 27001)., • Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (612 MONTHS): • Productionready CSM implementation improving case resolution time and CSAT., • Rolebased dashboards and PA KPIs live for operations and leadership., • Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents.

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office. This position is a full-time on site position. The Position This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands. Key Responsibilities: • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires., • Collect and track equipment from departed end users following standardized asset tracking procedures., • Provide support for video conferencing and related A/V on-site systems., • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills., • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner., • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office., • Adhere to organizational change management processes., • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:, • Windows 10 & Windows 11 Operating Systems, • Microsoft Office O365 with a strong acumen in Outlook, • Desktop client v. web-based applications, • Active Directory & Azure AD, • Zoom Rooms & Microsoft Teams, • Desktop Driver Controls, • All-in-One Monitors, • VPN, Remote Access, & Cloud Network Access, • Virtual Desktop Environments and Functions, • Cloud & On-Prem Telephony functions, • Desktop imaging & BIOS controls, • LAN and SD-WAN support, • Minimum 3 years working in ITSM and ITIL environments., • Self-starter with the ability to manage own time effectively and work autonomously., • Ability to lift and move items up to 50 lbs., • Ability to travel throughout the region, if needed., • Experience working in an environment that promotes active listening, transparency, and customer-centric service., • Experience in system operations and/or administration a plus., • Prior law firm experience a big plus., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst., • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience., • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review • Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows, • Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria, • Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation, • Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows, • Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states, • Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools, • Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states, • Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards, • Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems Strong candidates may have: • 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles, • Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support, • Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems, • Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation, • Strong written communication skills and ability to explain IT support decisions clearly, • A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful, • CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification, • Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management, • Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes, • Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation, • Apply IT support and systems administration expertise to structured remote project work, • Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows, • Work on flexible, project-based assignments aligned with your professional background, • Use your IT support judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $55–$80 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy:

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description The MWM/EAM Application Support Analyst is responsible for administering, supporting, and optimizing Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) applications used across utility operations. This role ensures reliable system performance, resolves complex technical issues, supports integrations, and partners with both business and IT teams to maintain high service availability. The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment. Responsibilities • Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance., • Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis., • Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence., • Execute controlled changes, including configuration deployments, application upgrades, and patching activities., • Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation)., • Write and optimize SQL queries for troubleshooting, data validation, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems., • Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes., • Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal application usage., • Perform regular system health checks and proactively identify improvement opportunities., • Assist with planning and execution of new application implementations or major upgrades., • Bachelor's degree or equivalent required., • 5+ years of experience in utility operations and related applications., • Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus)., • Excellent problem-solving skills, with strong attention to detail., • Strong communication abilities to work effectively with both technical and non-technical stakeholders., • Solid understanding of utility operations and processes., • Hands-on experience supporting MWM and/or EAM systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent analytical and problem-solving capabilities., • Strong interpersonal and communication skills., • Experience with ITSM and change control processes (ServiceNow/ITIL)., • Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues., • Knowledge of IT security best practices., • Strong data analysis and reporting abilities., • Understanding of compliance expectations within regulated utilities., • Ability to translate business requirements into actionable technical solutions., • Proficiency in creating and maintaining support documentation., • Experience working within agile methodologies., • Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin)., • Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors., • Exposure to scripting/automation tools (Python, PowerShell)., • Cloud infrastructure certification (e.g., AWS) is a plus.

Job Description The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment. Responsibilities • Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance., • Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis., • Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence., • Execute controlled changes, including configuration deployments, application upgrades, and patching activities., • Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation)., • Write and optimize SQL queries for troubleshooting, data validation, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems., • Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes., • Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal application usage., • Perform regular system health checks and proactively identify improvement opportunities., • Assist with planning and execution of new application implementations or major upgrades., • Bachelors degree or equivalent required., • 5+ years of experience in utility operations and related applications., • Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus)., • Excellent problem-solving skills, with strong attention to detail., • Strong communication abilities to work effectively with both technical and non-technical stakeholders., • Solid understanding of utility operations and processes., • Hands-on experience supporting MWM and/or EAM systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent analytical and problem-solving capabilities., • Strong interpersonal and communication skills., • Experience with ITSM and change control processes (ServiceNow/ITIL)., • Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues., • Knowledge of IT security best practices., • Strong data analysis and reporting abilities., • Understanding of compliance expectations within regulated utilities., • Ability to translate business requirements into actionable technical solutions., • Proficiency in creating and maintaining support documentation., • Experience working within agile methodologies., • Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin)., • Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors., • Exposure to scripting/automation tools (Python, PowerShell)., • Cloud infrastructure certification (e.g., AWS) is a plus.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: The Global Command Center is the heartbeat of CoreWeave's infrastructure, a high-intensity, 24/7 team responsible for the uptime and operational excellence of the world's largest GPU clusters. As we scale, we need leaders who can build the operational backbone that keeps our people, processes, and partners aligned. About the role: As the Command Center Operations & Governance Specialist, you are a key architect of how we continue to evolve and strengthen our operations. You will own and evolve the processes, frameworks, and standards that define how our Command Center operates at scale, encompassing schedule structure and escalation matrices, as well as change management and continuous improvement. This is not a technical tooling role; it's about reinforcing the operational discipline that sustains and scales our world-class command center in an ever-changing technological landscape. • Strengthen, maintain, and govern all SOPs, MOPs, and EOPs across the Command Center, ensuring they are accurate, accessible, and consistently followed., • Enhance and own the escalation framework, defining clear paths for incident triage, cross-functional coordination, and leadership notification., • Lead change management governance, ensuring all maintenance activities and infrastructure changes follow safe, structured processes., • Develop and manage shift structure, handover protocols, and staffing frameworks to ensure 24/7 operational continuity., • Own the incident management lifecycle, from response coordination to post-incident reviews, RCA facilitation, and corrective action tracking., • Define and track operational KPIs (MTTD, MTTR, uptime, escalation accuracy) and deliver regular performance reporting to leadership., • Build and oversee onboarding and ongoing training programs for Command Center Technicians, ensuring consistent capability across the team., • Partner with engineering, facilities, and site operations teams to align processes and drive cross-functional accountability., • 5+ years of experience in data center operations, operations management, or mission-critical infrastructure in a 24/7 environment., • Proven track record of building and scaling operational frameworks, SOPs, escalation matrices, and change management in a high-growth environment., • Strong project and program management skills with the ability to drive cross-functional alignment., • Excellent written and verbal communication; able to translate complex operational requirements into clear, usable documentation., • Experience facilitating root cause analysis and driving corrective action to closure., • Lean, Six Sigma, or other process improvement certification., • Experience in hyperscale, cloud, or AI infrastructure environments., • Background in training program development or operational enablement., • You believe great operations start with great documentation, and you hold teams accountable to it., • You've built processes from scratch and know the difference between a policy that lives in a doc and one that actually gets followed. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $109,000 to $145,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Summary: As the IT Intern (AI and ITSM) at Apotheco, you will bridge the gap between cutting-edge Generative AI and the rigorous compliance requirements of a regulated pharmacy group. Reporting directly to the VP of IT, this role is a 'Co-Pilot' for our digital transformation, responsible for building, testing, and scaling bespoke AI agents within our secure Enterprise AI Platform (EAP). Your objective is twofold: to drive operational efficiency using Agentic AI while serving as a frontline steward of our AI Acceptable Use Policy (IT-005). You will ensure that all AI-driven workflows at Apotheco strictly adhere to the C.A.R.E. framework, prioritizing patient confidentiality (PHI/PII) and human-verified accuracy in an auditable environment. This is a temporary part time interniship. Upto 20 hrs./ week. Education/Experience/Training: Education: Currently enrolled in a university course in Computer Science, Data Science, Computer Information Systems, Engineering, or a related field. Experience: Previous coursework or projects related to machine learning or AI is a plus. Technical Skills: Familiarity with cloud platforms (AWS, Google Cloud), big data technologies (Hadoop, Spark), Abacus.AI or similar AI platforms, and version control systems (Git) is beneficial. Duties and Responsibilities: They include the following, other duties may be assigned. 1. Assist with the roll out of Enterprise AI Tools • Become an expert in Apotheco’s selected Enterprise AI platform(s)., • Develop training and reference documents and tools for use by employees that result in effective utilization of the Enterprise AI tools., • Develop, in coordination with cross functional leaders, bespoke agents, AI model accelerators, custom chat interfaces and automations that drive efficiencies and increase responsible utilization of AI at Apotheco., • Host regular training and information session and ensure the topics covered in these sessions result in the creation of reusable materials that are made available to users in accordance with Apotheco’s standards for documentation of this type. 2. Policy and Standards • Develop in collaboration with IT and compliance leaders monitoring and compliance reporting that facilitates effective monitoring of AI use. and assist the VP of IT in drafting the Quarterly AI Effectiveness Assessment as mandated by the AI Acceptable Use Policy., • Document and support the implementation of standards for bespoke AI tools that ensure support ability and scalability of those tools now and into the medium term. 3. Testing and Evaluation of AI Models • Assist in testing AI models to ensure they are functioning as expected., • Identify and address potential issues or inaccuracies in AI systems. 4. IT Support • Participate in the implementation of Intune and Defender for Device and Endpoint management., • Assist your team members in IT as directed to facilitate the integration of AI in the development and implementation of ITSM best practices at Apotheco. 5. Learn the Business • Develop a comprehensive understanding of the pharmacy delivery business and Apotheco’s market position and strategy., • Contribute new and innovative ideas and solutions that solve business problems as these opportunities arise. Core Skills: • Programming Languages: Proficiency in programming languages such as Python, R, or Java. Knowledge of AI/ML libraries like TensorFlow, PyTorch, or Scikit-learn is an advantage., • Mathematics and Statistics: Strong understanding of statistical methods, linear algebra, and calculus to develop and evaluate machine learning models., • Data Handling: Familiarity with data manipulation, cleaning, and preprocessing techniques using libraries such as Pandas or Numpy., • Problem-Solving: Strong analytical thinking and problem-solving skills to troubleshoot and optimize models., • Communication Skills: Ability to clearly communicate findings, challenges, and solutions to team members., • Familiarity with AI Governance and Best Practices: Experience with or coursework covering NIST AI Risk Management Framework (RMF), ISO/IEC 42001, or SOC 2 Type 2 controls in a regulated (HIPAA/SOX) environment. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is Apotheco's philosophy and policy to treat our employees and applicants for employment fairly and without regard to sex (including pregnancy, childbirth or medical conditions related to breastfeeding, and medical conditions related to pregnancy or childbirth), race (including, hair texture, skin color, or certain facial features) creed, religion (including religious dress and grooming practices), age, ethnicity, protective order status, national origin (including ancestry), veteran or military status, citizenship status, marital or family status, sexual orientation, gender, gender identity or gender expression (including gender nonconformity and status as a transgender individual), physical or mental disability, an individual’s or family member’s protected genetic information, diseases or disorders of an individual’s family member, an individual’s or family member’s receipt of, or request for, genetic services, participation by an individual or their family member in clinical research that includes genetic research, or any other characteristic protected by applicable federal, state or local law. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand. Work Location: Remote

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

A professional services company is seeking a candidate with 3-8 years of experience in ITSM processes on the ServiceNow platform. The role involves supporting service level commitments, monitoring application availability, and engaging with support teams.

Job Description Job Title: Field Service Technician / Operator Salary: $30/hr-$35/hrLocation: Northern New Jersey / New York City Company Overview:Drive Integration, LLC (DI) is a certified Disadvantaged Business Enterprise (DBE) and Women-Owned Small Business (WOSB) specializing in infrastructure design, network engineering, hardware/software integration, installation, and equipment vending services. We support agencies and businesses with innovative technology solutions and are proud to serve major clients including NJDOT, SEPTA, PennDOT, and others across the Mid-Atlantic region.Position Description:The Field Service Technician will play a key role in maintaining and supporting our clients' technology infrastructure and equipment in the New Jersey/New York City area. This role involves providing onsite and remote technical support, maintaining equipment, and ensuring optimal functionality of network and security devices, camera systems, and traffic monitoring systems. This position will work closely with customers and internal teams to address technical issues and deliver a high level of service. Responsibilities include: • Conducting remote and onsite inspections of enforcement systems (e.g., camera housings, poles, signage)., • Maintaining and troubleshooting network devices, camera systems, access control, and vehicle tag readers., • Performing firmware and configuration updates on network systems., • Incident coordination in ITSM tool, • Documenting maintenance activities and repair solutions., • Collaborating with support teams to ensure systems are fully functional and aligned with customer needs., • Remote technical support for systems users, • Explaining issues and solutions clearly to clients., • Building and maintaining customer relationships., • Performing additional duties as assigned.Requirements:, • Valid driver’s license and clean driving record., • Strong familiarity with hand tools, power tools, generators, low voltage electrical systems, and camera technologies., • Relevant experience in traffic or road construction, or similar fields., • Ability to perform work on roadside structures, operate bucket trucks, and conduct repairs on toll and network systems., • Availability for flexible shifts, including weekends and on-call rotation., • Physical capability to perform tasks that include bending, lifting up to 50 lbs., and working in confined spaces., • Proficiency in MS Word, Outlook, Excel, and Teams., • Knowledge of LAN/WAN fundamentals and troubleshooting experience with Windows and MS Office., • Strong English communication skills, with additional languages (Spanish, French, or German) as a plus. Drive Integration, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; strong configuration skills across Orac

Job Description Purpose of Position: Amalgamated Bank is seeking an Information Technology Asset & Configuration Manager who is responsible for leading the enterprise IT asset management (ITAM) and configuration management (CMDB) programs. This role ensures full lifecycle governance of hardware, software, and technology assets, while maintaining stability, regulatory compliance and financial optimization. Essential Job Functions: • Develop Policies, standards, procedures, and governance controls aligned to industry best practices (e.g. ISO19770)., • Own the CMDB Governance, Data integrity, and configuration item (CI) lifecycle process., • Maintain accurate asset inventory and ownership assignments., • Lead end to end lifecycle management for IT hardware (HAM), and software (SAM)., • Establish and enforce standardized onboarding processes for new applications and technologies., • Ensure accuracy and completeness of metadata captured in the CMDB (ownership, environment, dependencies, data sensitivity, etc.), • Oversee formal Offboarding and decommissioning process. Including but not limited to removal of assets from the CMDB, infrastructure retirement, data disposal/ destruction, etc., • Establish proactive EOL reporting and planning for refresh and upgrade cycles of both hardware and software., • Coordinate monthly EOL tracking and remediation sessions to capture remediation actions and track ongoing progress., • Establish KPI’s and reporting dashboards for Overall Asset lifecycle program., • Ensure automated discovery and reconciliation processes are implemented and monitored., • Conduct regular data quality reviews and remediation activities., • Bachelor’s degree or equivalent experience, • Minimum seven (7) years’ experience in IT Asset Management or configuration management, • Minimum two (2) years experience leading enterprise ITAM or CMDB programs, • Familiarity with ITSM platforms, • Strong understanding of ITIL principles, • Strong Knowledge of hardware lifecycle, software licensing models, and IT governance frameworks., • Excellent written and verbal communication skills, • Excellent planning skills with attention to detail Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionDatabase Configuration Management Consultant ROLE We need a Database Configuration Management Consultant at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will audit and validate existing CMDB records for servers, storage, network devices, and applications, map dependencies between infrastructure components, set up automated discovery for post-move validation, and ensure configuration items reflect the new data center environment post-move. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. RESPONSIBILITIES • Audit and validate existing CMDB records (servers, storage, network devices, and applications.)., • Map dependencies between infrastructure components., • Validate discovered data against CMDB records., • Set up automated discovery for post-move validation., • Working knowledge of ServiceNow CMDB architecture, including CI classes, relationships, and data models, • Familiarity with ServiceNow Discovery (MID Server, probes, sensors, patterns), • Understanding of IT infrastructure components: servers, storage, network devices, and application tiers, • Ability to perform data audits and reconcile discovered data against existing CMDB records, • Basic understanding of dependency mapping and infrastructure topology, • Familiarity with ITIL concepts related to Configuration Management, • 1-2 years of experience with ServiceNow CMDB administration or configuration, • Hands-on exposure to ServiceNow Discovery in a lab or production environment, • Experience conducting data validation or audit activities in an ITSM context, • Compensation Range: $40.96 - $45.67/hr commensurate on experience Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. Powered by JazzHR f3BK8ptQEw

Job DescriptionRo is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The RoleAs Senior Manager, IT Operations, you are the architect of a frictionless employee experience. You own the reliability and quality of IT service delivery, ensuring that as Ro scales, our technology "just works." You leverage a data and automation-first mindset to eliminate hurdles before they're even felt, using automation, AI assistants, and custom bots to turn complex workflows into self-service wins. When processes are ambiguous, you lean in to provide clarity and unblock your team. Leading both internal talent and an MSP, you define a service model that is nimble, data-driven, and above all, human-centric. Success is an environment where technology empowers every employee to do their best work without distraction. This role is on-site in NY, requiring the applicant to be at our HQ office 4 days per week.What You’ll Do • Lead and mentor a high-performing IT team, evolving technicians into “service automators” by fostering a culture that balances technical excellence with a high-touch, empathetic user experience., • Direct a distributed internal team and MSP, overseeing a cloud-first ecosystem (SaaS, Okta, Intune/Jamf) while setting rigorous standards for accountability and professional growth., • Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA dictate real-time resource allocation and priority. By aggressively automating manual toil and the user lifecycle, you will transform IT into a frictionless, predictive engine that solves issues before they reach the user., • Partner cross-functionally with all business units. Listen to your customers, empathize deeply and put plans into action to ensure all IT operations are compliant, auditable, and seamlessly aligned with broader business requirements., • Act as escalation point for complex technical issues, leading root cause analysis and durable fixes., • Participate in your team’s on-call schedule.What You’ll Bring, • 8+ years of experience in IT Operations or Engineering, including experience scaling an IT service delivery in a cloud-first, high-growth and/or regulated environment., • Strong experience with cross platform support (Mac, Windows, iOS), identity management (Okta) and a passion for AI., • Expertise in ITSM platforms, automation and self-service enablement., • Strong service mindset paired with process rigor and comfort operating in ambiguity., • Demonstrated leadership managing high-performing teams., • Ability to operate across strategy and execution using data to inform both., • Experience in healthcare, fintech, or other regulated industries preferred., • A curiosity and fervor for new technologies and challenges.We’ve Got You Covered, • Full medical, dental, and vision insurance + OneMedical membership, • Healthcare and Dependent Care FSA, • 401(k) with company match, • Flexible PTO, • Wellbeing + Learning & Growth reimbursements, • Paid parental leave + Fertility benefits, • Pet insurance, • Student loan refinancing

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT services consulting, enterprise technology advisory, systems integration, cloud architecture, cybersecurity review, data engineering, and structured technical transformation workflows. This role supports current and upcoming remote consulting opportunities focused on structured enterprise technology review, solution architecture assessment, implementation planning, technical documentation, vendor evaluation, cloud migration analysis, and high-quality project execution. Selected professionals will apply their IT consulting expertise to review realistic enterprise technology scenarios, evaluate technical recommendations, prepare structured written outputs, and support accurate, evidence-based technology consulting workflows. Key Responsibilities Professionals in this role may contribute to: Solution Architecture & Technical Advisory Review • Review enterprise technology scenarios involving solution architecture, technical recommendations, implementation planning, requirements gathering, and system design, • Evaluate architecture materials against business requirements, technical constraints, vendor capabilities, and documented decision criteria, • Support structured review of technology roadmaps, advisory materials, discovery notes, system diagrams, and implementation documentation, • Review scenarios involving cloud migration assessments, infrastructure design, DevOps pipelines, cybersecurity posture reviews, and enterprise platform modernization, • Evaluate technical outputs against cloud architecture principles, security standards, implementation requirements, and platform-specific constraints, • Support structured review of AWS, Azure, GCP, NIST, ISO 27001, SOC 2, ITSM, DevOps, and infrastructure-related materials, • Review IT consulting scenarios involving systems integration, enterprise applications, vendor evaluation, data engineering, analytics, AI/ML implementation, and post-implementation review, • Evaluate materials connected to platforms such as SAP, Salesforce, ServiceNow, Workday, cloud data platforms, analytics tools, or similar enterprise systems, • Annotate, label, or validate technical consulting outputs across use cases such as vendor selection, migration planning, infrastructure review, and enterprise application implementation Strong candidates may have: • 3+ years of professional experience in IT services consulting, technology consulting, systems integration, enterprise architecture, cloud advisory, cybersecurity consulting, data engineering, digital transformation, or technical implementation advisory, • Background in one or more areas such as IT strategy, cloud migration, solution architecture, cybersecurity risk assessment, data engineering, analytics, AI/ML implementation, SAP, Salesforce, ServiceNow, Workday, or enterprise application consulting, • Familiarity with consulting workflows involving discovery workshops, requirements gathering, vendor evaluation, migration planning, solution design, implementation review, and technical documentation, • Comfort reading and preparing technical consulting artifacts such as architecture diagrams, implementation plans, vendor assessments, migration plans, security reviews, infrastructure designs, and technical recommendations, • Strong analytical thinking and written communication skills, • A degree or professional background in computer science, information technology, information systems, engineering, cybersecurity, data engineering, business technology, or a related technical field is helpful, • Experience at an IT services firm, systems integrator, technology consultancy, enterprise advisory team, or large-scale technology environment, • Familiarity with AWS, Azure, GCP, TOGAF, Zachman, NIST, ISO 27001, SOC 2, ITSM, DevOps, SAP, Salesforce, ServiceNow, Workday, or enterprise architecture frameworks, • Experience preparing or reviewing discovery workshop notes, requirements documents, cloud migration plans, security assessments, vendor evaluations, solution architecture materials, or implementation plans, • Certifications such as AWS Solutions Architect, Azure Solutions Architect, GCP Cloud Architect, CISSP, PMP, TOGAF, ITIL, or related credentials are helpful, • Apply enterprise technology consulting expertise to structured remote project work, • Contribute to high-quality solution architecture review, cloud assessment, security analysis, and systems integration evaluation, • Work on flexible assignments aligned with your technical consulting background, • Use your technology advisory judgment in a focused, detail-oriented review environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $80–$110 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: .

Job Description IAM Architect Brooklyn NY Jobcodeconq DescriptionIAM Architect Brooklyn NY Duration: Long Term MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered. 12 years in IAM architect, engineering, administration and operations with focus on directory services and PKI Deep expertise in Active Directory (on-prem and hybrid), Entra ID, and eDirectory Hands-on experience in designing and operating Microsoft PKI, including certificate authority management, certificate lifecycle, and automation Solid understanding of modern authentication/authorization protocols (OAuth, SAML, Kerberos, etc.) Experience with security roadmap development, risk assessment, and compliance (NIST, ISO, SOX or PCI-DSS) Strong documentation, communication, and stakeholder management skills. DESIRABLE SKILLS/EXPERIENCE: Experience with cloud PKI services Familiarity with Entra ID Governance, Conditional Access Policy, and modern security controls Experience automating PKI workflows (API/script-based certificate management) Multi-forest, multi-tenant IAM architecture expertise Prior experience working with NYC agency Working knowledge of enterprise ITSM, change management, and project management methodologies

Job Description Portfolio BI's flagship platforms - PBI Axiom, PBI Vector, and PBI Stratus - empower alternative asset managers to solve complex data challenges across analytics, workflow, governance, and security. Our Stratus practice delivers fully managed IT and cybersecurity services to hedge funds, private equity firms, and other financial services clients who demand enterprise-grade reliability from a team that understands their business. We are seeking a seasoned Sr. Systems Engineer - Onsite to serve as the primary technical presence at a high-profile financial services client. This is not a traditional support role - you will be the trusted technical lead and day-to-day partner to the client's leadership, owning the reliability, security, and continuous improvement of their entire technology environment. You will bring deep cloud and infrastructure expertise, a strong automation mindset, and the client-facing maturity to translate technical complexity into business outcomes. You will serve as the escalation anchor for all Level 1 and Level 2 issues, partner with our engineering teams on complex initiatives, and ensure the client's environment evolves alongside their business. Requirements • 4 to 8 years of experience in systems engineering, cloud operations, or a closely related role, • Proven track record as a senior technical resource in a dedicated or client-facing environment, ideally within an MSP or financial services firm, • Strong hands-on experience with Microsoft Azure (IaaS, PaaS, hybrid architectures) - Azure Administrator Associate certification preferred, • Deep expertise across the Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams Calling, • Solid command of cloud networking: VNets, VPNs, load balancing, DNS, NSGs, ExpressRoute, and hybrid connectivity, • Windows Server administration including Active Directory, Group Policy, DNS, DHCP, and DFS, • Scripting and automation proficiency in PowerShell, Python, and Bash - you write code to solve operational problems, not just for documentation, • Hands-on experience with infrastructure-as-code tools: Terraform, ARM templates, or Bicep, • Working knowledge of CI/CD practices and version control (Git, Azure DevOps, GitHub Actions), • Proficiency with monitoring and observability platforms (Azure Monitor, Datadog, Microsoft Sentinel, or equivalent), • Solid networking fundamentals: LAN/WAN/DMZ architecture, routing, switching, firewalls, DHCP, and DNS, • Experience supporting market data platforms and vendor integrations common in financial services environments (Bloomberg, Refinitiv/LSEG, CapIQ, Advent, or similar), • Prior experience in the alternative investment industry (hedge funds, private equity, asset management), • Microsoft certifications such as Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Enterprise Administrator Expert, • Experience with cybersecurity tools: Microsoft Defender for Endpoint, Microsoft Sentinel, CrowdStrike, or Darktrace, • Familiarity with Citrix Virtual Apps and Desktops (XenApp) or similar application delivery platforms, • Exposure to containerization and orchestration: Docker and Kubernetes, • Experience supporting hybrid cloud and on-premises integrations including VMware or Hyper-V environments, • Working knowledge of Linux server administration Client Partnership & Onsite Leadership • Serve as the senior onsite technical lead and trusted advisor to the client's CTO and senior stakeholders, • Build and maintain a strong client relationship grounded in technical credibility, proactive communication, and follow-through, • Translate business requirements into technical solutions, providing guidance on infrastructure decisions, vendor evaluations, and technology roadmap considerations, • Represent Portfolio BI's standards and quality of service in every client interaction, • Own the day-to-day health, performance, and availability of the client's cloud and hybrid infrastructure, • Provide hands-on support across end-user systems, server infrastructure, networking, storage, identity, and security layers, • Proactively monitor systems using cloud-native and third-party tools, identifying and resolving risks before they affect operations, • Execute and oversee operational activities including patching cycles, backup validation, disaster recovery readiness, and scheduled maintenance, • Serve as the primary escalation point for critical incidents, ensuring timely resolution within defined SLA commitments, • Lead root cause analysis (RCA) efforts and implement durable corrective actions to prevent recurrence, • Coordinate with Level 3 engineers and product teams on high-impact or systemic issues, • Drive continuous improvement of incident response processes, runbooks, and escalation paths, • Design and maintain infrastructure-as-code (Terraform, ARM templates, Bicep) to ensure consistent, repeatable deployments, • Develop and enhance automation scripts (PowerShell, Python, Bash) to reduce manual operational overhead and improve reliability, • Support cloud deployments, configuration changes, and infrastructure updates under strict change control procedures, • Enforce security best practices, compliance standards, and patch management policies across all managed environments, • Administer identity and access management (IAM) including Entra ID policy design, conditional access, and privileged access controls, • Ensure proper implementation of logging, monitoring, and audit frameworks using tools such as Microsoft Sentinel, Defender, and Datadog, • Maintain high-quality documentation including system architecture diagrams, operational runbooks, and change records, • Contribute to standardization of processes and best practices across the broader Stratus delivery team, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, including support for cloud and security certifications

Job DescriptionSenior Oracle APEX DeveloperEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The administrator will be responsible for managing core ITSM applications, troubleshooting issues, and automating internal business processes. Perform day-to-day administration and configuration of the ServiceNow platform, including but not limited to, core ITSM applications (Incident, Problem, Chan

Job DescriptionWe are looking for an experienced Senior ServiceNow Product Owner to join our team on a 100% Remote basis. Experience Required: 15+ Years Location: Remote Role Type: Contract Key Responsibilities: • Own and manage the ServiceNow product roadmap, • Collaborate with stakeholders to define business requirements, • Drive platform strategy, enhancements, and integrations, • Lead Agile ceremonies and ensure timely delivery, • Ensure governance, compliance, and best practicesImportant Skills (Must Have):, • Strong expertise in ServiceNow ITSM, ITOM, HRSD, • Hands-on experience with ServiceNow Product Ownership, • Deep understanding of Agile / Scrum methodologies, • Experience with ServiceNow integrations (REST, APIs, MID Server), • Strong knowledge of workflow automation & ServiceNow platform architecture, • Excellent stakeholder management & communication skills, • Experience in enterprise-level ServiceNow implementations, • Ability to define product roadmap & backlog prioritization, • Knowledge of ITIL framework & best practicesCertifications (Preferred):, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS), • Certified Scrum Product Owner (CSPO), • ITIL Certification Flexible work from home options available.

ITSM processes within ServiceNow including Incident, Request, Change, Service Level, and Availability Management with emphasis in Availability Management. Minimum: ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management. Excellent comm

Job DescriptionSenior Oracle APEX Developer IIEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWe’re looking for a full-time IT Manager to own and elevate all core IT operations across Bisnow, Biscred and SelectLeaders, from laptop provisioning and access management to onboarding and offboarding. With a strong foundation in tools like Okta, Google Workspace, and Jamf Pro, this person will not only ensure seamless day-to-day operations but also serve as the key escalation point and strategic driver of IT initiatives. This is a highly autonomous role with real ownership, ideal for someone who thrives in building systems, solving complex problems, and shaping the infrastructure of a growing, interconnected business. As part of the Axel Springer portfolio, Bisnow and Morning Brew are entering an exciting phase of growth and integration bringing together two high-performing media brands with distinct audiences and shared ambitions. This role sits at the center of that evolution. BISNOW OVERVIEW Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award-winning news, high-impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results. With 1.7M+ subscribers and 400+ events annually across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, we don’t just cover the industry, we help move it forward. We inform. We connect. We create opportunities that turn into deals. Global mindset. Hyper-local execution.Key Responsibilities Device Procurement & Lifecycle Management * Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses. * Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement. * Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements. * Coordinate device onboarding and offboarding processes for all employees, leveraging Jamf for automated provisioning and configuration. Technical Support * Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems. * Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation. * Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations. * Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume. * Support and coordinate IT needs for new hire onboarding and employee offboarding. Cybersecurity * Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta — following established frameworks such as CIS Controls and escalating issues to leadership as needed. * Monitor systems for vulnerabilities and ensure patch management processes are completed on schedule; surface findings and risks to appropriate stakeholders. * Coordinate and deliver employee security awareness training and phishing simulation programs. * Document and respond to security incidents; escalate to leadership or MSSPs as appropriate and participate in root-cause analysis. * Support compliance activities for relevant regulatory and industry frameworks (e.g., SOC 2, HIPAA, GDPR) by maintaining documentation and completing assigned process steps. * Manage day-to-day relationships with cybersecurity vendors and managed security service providers (MSSPs). IT Strategy & Operations * Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning. * Identify opportunities to improve operational efficiency through automation and tooling. * Collaborate with department heads to understand technology needs and translate them into actionable IT initiatives. * Maintain and improve disaster recovery and business continuity plans. What are we looking for? Required * 3–6 years of progressive IT experience, including at least 1–2 years in an IT management or lead role. * Hands-on experience managing macOS device fleets using Jamf Pro, including policy management, Smart Groups, and automated enrollment. * Proficiency administering Google Workspace, including user provisioning, security settings, shared drives, and app integrations. * Experience managing Okta, including SSO application integrations, lifecycle management, MFA policies, and group rules. * Solid understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls, VLANs). * Demonstrated experience implementing and managing cybersecurity controls and policies. * Strong troubleshooting and problem-solving skills with the ability to manage competing priorities. * Excellent written and verbal communication skills; able to translate technical concepts for non-technical stakeholders. Preferred * Relevant certifications such as CompTIA Security+, Google Workspace Administrator, Jamf Certified Associate/Tech, or Okta Certified Administrator (or in progress). * Experience with cloud platforms (Google Cloud, AWS, or Azure) and SaaS security configuration. * Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice). * Experience in a fast-growing startup or media/technology company environment. * Knowledge of SOC 2 or ISO 27001 compliance frameworks. What's in it for you? • Competitive compensation structure!, • Medical, Dental and Vision Insurance - effective the 1st of the month following your start date., • Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well., • 401K Profit Sharing Plan, • Flexible Spending Account, • Health Savings Account, • Dependent Care Account, • Unlimited Vacation Days, • 7 days paid sick leave, • 9 paid Holidays, • Referral Bonus Program, • Pet Friendly Offices We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Support Operations Supervisor This position will offer a hybrid schedule. The Position This role is responsible for operational oversight of the firm's outsourced Service Desk provider and ensuring alignment with internal IT support teams, including onsite support and the developing Level 2 support function. The Help Desk Supervisor will ensure vendor performance, knowledge accuracy, and service readiness for new technology deployments, while supporting ITSM initiatives aligned to the firm's service delivery roadmap. Key Responsibilities: • Serve as the primary operational liaison between the firm and outsourced Service Desk vendor., • Monitor daily Service Desk queue health and escalate risks related to backlog, aging, or SLA compliance as needed., • Escalate recurring incident trends requiring technical review by internal Level 2 support teams., • Review QA results provided by vendor and identify coaching opportunities., • Participate in vendor governance meetings and provide feedback on performance trends., • Maintain escalation paths and decision routing between internal IT teams and the vendor., • Coordinate updates to vendor-accessed knowledgebase to reflect current standards, procedures, and environment changes., • Assist with onboarding of new services or processes into the vendor support model., • Subject matter expert on Jira Service Management., • Train others in use of JSM via lunch and learn and 1 on 1 support., • Understand and execute standard operating procedures for Service Desk., • Act as an escalation point for problems or issues, in a timely manner., • Coordinate Service Desk participation in IT projects and ensure vendor readiness for new or changing support requirements., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Support white-glove service expectations for attorneys and executive staff through collaboration with regional and onsite support teams., • Coordinate with the Leads in the various regions to ensure smooth operation of the service desk. This includes understanding how the Service Desk interacts with other internal IT support teams., • Analyze ticket trends within Jira Service Management to identify training needs or documentation gaps., • Assist with implementation of organizational change or problem management initiatives as needed., • Assist with documentation of Help Desk standards, policies, and procedures., • Partner with the other leads for support and assist with Service Desk readiness for new production software or projects., • Perform special duties, tasks, or projects, as required., • Support Service Desk readiness for pilots, product launches, and technology upgrades in alignment with departmental roadmap., • Participate in DR and Tabletop Exercises., • Monitor and report on Service Desk KPIs and highlight operational risks or trends requiring leadership awareness, including: First Contact Resolution, SLA attainment, customer survey responses, ticket aging, and escalation rates. Qualifications • Bachelor's Degree in Computer Science, Information Technology, or other related field, or equivalent work experience., • Certifications in CompTIA A+, HDI Support Center Analyst, or similar certifications preferred but not required., • ITIL 4 Foundation preferred, • Thorough understanding of PC hardware and software, • Windows 10 and Windows 11, • Understanding call center phone systems, • Microsoft Office O365 suite, • Zoom and Teams, • Desktop client and web-based applications, • Cloud services (Azure), • Active Directory, • Wireless peripherals, • Remote access and common tools, • Virtual environments, • Laptop and desktop PCs, • LAN/WAN understanding, • Prior law firm experience a big plus, • JIRA Service Management expertise, • Strong analytical and problem-solving skills, • Excellent verbal and written communication skills, • Self-starter with the ability to manage own time effectively and work autonomously, • Call center or Service Desk oversight a plus, • Ability to travel, when required A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $100,000—$130,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities • Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments, including, but not limited to installing and configuring computer hardware, software, systems, networks, and printers., • Maintains computer systems and monitors sites across assigned region(s) for network outages using various tools and escalates concerns and issues to the network team, as required., • Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system, in accordance with internal policies and procedures., • Performs routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functionality of systems., • Participates in IT projects, providing information, documentation and technical assessments and executes activities in accordance with management guidance and project plans; collaborates in testing and deployment of new technology and security., • Participates in the evaluation of new products and technologies under the direction and guidance of senior colleagues, relevant to their areas of expertise and to enhance technology engineering service value., • Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling., • Responds to service issues and requests in a timely and appropriate manner, in accordance with established service level agreements (SLAs)., • Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support; supports other regions remotely or on-site, as requested., • Regularly travels across assigned region(s) as required to support technical support needs, implementations and other IT-related initiatives, transporting equipment or tools, as needed., • Sets up network devices (computers, phones, printers, etc.) and user accounts for new and existing employees, providing guidance and assistance in obtaining access, if needed., • Provides coverage for IT Helpdesk, performing duties of IT Helpdesk Technician on an as needed basis and as part of rotating weekend coverage, as scheduled., • Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting, standing, etc.) • High school diploma or GED; and, • Two (2) or more years of experience in an IT technical support or related role providing support to end users and troubleshooting workstation, network connection, equipment and/or application issues, implementing new technologies, software or technical equipment and/or installing computers or related equipment in a large, fast-paced environment; or, • Satisfactory combination of education, experience and/or training, including technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas., • Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles., • Ability and willingness to regularly travel throughout assigned region(s) and to lift, carry and transport computer-related equipment weighing up to 30 pounds to/from various YAI locations as needed., • Ability to work on Saturdays on a regular, rotating schedule (for New York-based assignments) and flexibility to work hours outside of regular work day on occasion, if needed., • Strong customer-service orientation, written and oral communication skills., • Proven ability to multi-task, adhere to strict guidance and work independently to prioritize tasks and meet deadlines., • Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication with staff., • Analytical and problem-solving abilities, with keen attention to detail. Preferred Qualification Requirements (desired requirements beyond MQRs above) • Basic understanding of networking principles and technologies (i.e., DHCP, DNS, Ping, Traceroute. Etc.) and understanding of TCP/IP (OSI Layers 1– 7), • Working knowledge or experience with Active Directory, O365, MDM, ITSM ticketing system, • Ability to research technical issues, utilizing technical manuals and procedural documentation to implement solutions independently, • Valid NY State Driver's License highly preferred for assignments in areas with limited public transportation Schedule: Monday to Friday 9am to 5pm Pay rate: $26.44 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in information systems management, IT leadership, enterprise technology workflows, systems administration oversight, technical operations, and structured IT environment review. This role supports current and upcoming remote consulting opportunities focused on information systems review, IT management workflows, enterprise technology assessment, systems documentation, technical operations analysis, and high-quality project execution. Selected professionals will apply their IT management expertise to review realistic technology scenarios, evaluate systems-related outputs, prepare structured written feedback, and support accurate, evidence-based information systems workflows. Key Responsibilities Professionals in this role may contribute to: Information Systems & IT Management Review • Review scenarios involving enterprise information systems, IT operations, systems administration, application environments, and technology management workflows, • Evaluate technical outputs against business requirements, system constraints, implementation context, and documented review criteria, • Support structured review of IT process documentation, systems workflows, internal technology plans, access processes, support escalations, and operational materials, • Review materials involving software systems, infrastructure coordination, internal tools, service delivery, incident workflows, vendor coordination, and cross-functional technology processes, • Evaluate systems management outputs for clarity, accuracy, feasibility, and alignment with enterprise technology practices, • Support structured review of runbooks, system notes, implementation plans, escalation paths, and operational documentation, • Annotate, label, or validate technology-related materials across information systems and IT management use cases, • Provide structured feedback on technical accuracy, workflow realism, systems logic, and documentation quality, • Apply professional judgment to scenarios involving internal systems, technology teams, business stakeholders, and operational requirements Strong candidates may have: • 4+ years of experience in information systems management, IT management, technology operations, systems administration leadership, enterprise IT, technical program work, or related technology roles, • Background in one or more areas such as IT operations, systems management, application support, infrastructure coordination, enterprise software, internal tools, service delivery, vendor management, or technology process improvement, • Familiarity with workflows involving system access, incident resolution, application management, documentation, internal support, infrastructure planning, or IT governance, • Comfort reading and preparing IT artifacts such as system documentation, runbooks, process notes, implementation plans, support records, incident summaries, and technology workflow materials, • Strong analytical thinking and written communication skills, • A degree or professional background in information systems, computer science, information technology, business technology, software systems, engineering, or a related technical field is helpful, • Experience managing or supporting enterprise systems, SaaS platforms, internal tools, infrastructure workflows, service desks, application portfolios, or technical operations teams, • Familiarity with ITSM practices, access management, incident management, change management, vendor coordination, cybersecurity basics, cloud systems, or enterprise software environments, • Experience preparing or reviewing technical documentation, systems inventories, support workflows, implementation notes, process maps, or operational review materials, • Certifications such as ITIL, PMP, CompTIA, AWS, Azure, Google Cloud, CISSP, CISM, or related credentials are helpful, • Apply information systems and IT management expertise to structured remote project work, • Contribute to high-quality systems review, technology workflow evaluation, and IT documentation assessment, • Work on flexible assignments aligned with your enterprise technology background, • Use your technical and management judgment in a focused, detail-oriented review environment, • Independent contractor role, • Fully remote with flexible scheduling, • U.S.-based professionals preferred depending on project requirements, • Part-time commitment depending on project availability, • Competitive rates between $85–$125 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: .

Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a ServiceNow Architect (Platform Owner) for our client in the Financial & Investment Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Fulltime-Permanent position, and the client is looking for someone to start immediately. Duration: Full-time Location: New York, NY (Onsite) Salary: $185,000/Annually Role: ServiceNow Architect (Platform Owner) Primary Skills: ServiceNow Role Description: The ServiceNow Architect (Platform Owner) must have 10+ years of experience. The team is responsible for creating and continuously improving a robust and secure technology foundation that supports the firm’s business activities. The ServiceNow team provides a full suite of application services and automation workflows to internal clients across multiple business lines with rapid growth planned in the next few years. This team is looking for an experienced ServiceNow administrator and developer to own the platform and be the front face to technology and business users for all things ServiceNow. ServiceNow is a core platform and is experiencing rapid growth, providing significant career opportunities within the Partners. A self-starting, pragmatic and driven person is required in this role as they will need to cover the full suite of modules, integrations, and custom applications along with evaluation and recommendation of new platform opportunities. Additional Responsibilities Include: • Develop and own the platform strategy., • Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management), • Give advice and guidance to application developers, fixing roadblocks and ensuring best practices., • Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues., • Minor and major platform enhancements., • Evaluation and implementation of new modules., • Building advanced catalog requests and associated flows., • Enhancement of custom-scoped applications., • Design and implement integrations with 3rd party applications via Integration Hub and custom API’s., • Day-to-day support of the ServiceNow platform, troubleshooting and performance tuning., • Define, oversee, and test SOW based development work. Qualifications: Must be highly motivated, intelligent and have demonstrated excellence in prior endeavors. In addition, you must possess the following: • 10+ years of experience in technology., • 7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer., • Ability to identify issues, propose solutions, plan and execute projects with little supervision., • Good communication skills with the ability to detail technical solutions to non-technical stakeholders., • Ability to build and present solutions to senior management., • ServiceNow certification or equivalent industry experience., • ServiceNow System Administrator (CSA) – Mandatory, • ServiceNow Application Developer (CAD) – Mandatory, • ServiceNow Technical Architect (CTA) – Desired, • Collaboration-minded and able to work constructively with teammates toward common goals. Education: Bachelor’s degree Experience: Minimum 10+ years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Zulker Ali Recruiter Phone: 412-286-1325 Benefits: This is a direct hire position, and the hired applicant will receive our client’s benefits package. #LI-ZA1 #Mastech1

Job DescriptionPlanned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the USA. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seek a transformational, experienced and dynamic leader for the Vice President, Information Technology Infrastructure and Operations. This leadership position reports to the Chief Information Officer in the IT Department of PPFA. This domain provides overall leadership and management of all IT infrastructure and operational capabilities for PPFA. Additionally, drives the Infrastructure strategy and planning for the organization, ensuring strategic goals are in alignment with the overall PPFA goals. Importantly, ensures the stability and the proper functioning of PPFA’s Information Technology platforms, meeting our defined service level performance/availability agreements (99.999% availability level). Purpose: ●Leads IT Infrastructure and Operations strategy, developing new capabilities and maturing existing processes and ways of working to build a high-performing team and improve maturity level across the IT domain. ●Responsible for overseeing the design, implementation, and management of the organization’s technology infrastructure and operational services. This executive ensures that IT systems and operations support the business’s goals, maintain high availability, and deliver secure, scalable, and efficient technology solutions.●Partner with CISO and other Senior Leaders to develop and implement secure, scalable solutions that comply with regulatory standards and meet organization policy requirements and industry best practices.●Accountable for overseeing Infrastructure Key Performance Indicators (KPIs) and Metrics:○Ensures the IT Infrastructure and Operations team continually assesses PPFA’s infrastructure’s health, efficiency, and proper data maintenance and management. ○Drives consistent performance management of PPFA’s Tech Infrastructure and systems performance to assess operating costs, productivity levels, and compliance. ○Drives meeting and exceeding service level agreements (SLAs), objectives, and performance expectations. Engagement: This role is a senior-level executive engaging with all levels of the organization. Mentors and leads a high-performing Infrastructure & Operations organization. ●Ensures DevOps and ITOps / End User Services have seamless partnerships to deliver value and efficiency to the Organization through automation, and identifies areas of opportunity for improvement.●Empowers the IT Infrastructure and Operations team and key stakeholders to challenge the status quo, continuously improve, and embrace change.●Build, mature and lead the Tech Infrastructure and Operations capabilities aligned with ITIL and the CIO Operating model, driving continuous improvement in the delivery of technology services to the business.●Develops and maintains strategic and trusted partnerships with PPFA senior executives and key stakeholders. This includes ensuring close alignment with management of stakeholders across the business and the Information Security Team for planning, business priority alignment, and roadmap development to achieve the organization’s combined goals and end-state strategy. ●Build and manage relationships with technology vendors and service providers by providing actionable feedback and participating in quarterly business reviews.●Openly encourages others to participate and ensures that diverse views are represented to nurture our DEI-centered culture with the voice of our staff at the forefront. Delivery: ●Partners with Tech Governance VP on setting tech infrastructure standards for IT on infrastructure tech innovation and continuous improvement. Defines and sustains IT quality standards to meet or exceed controls and agreed upon expectations for all initiatives, programs and to advance the business.●Accountable for Change Management, Incident, Request, Capacity and Critical Incident Management and Continuous Improvement for all tech infrastructure at PPFA. ●Strong experience in proactively managing outsourcing strategy and vendor partners across end-to-end services from ITSM, MSP, Cloud, Infrastructure, etc.●Supports and maintains IT Infrastructure and Operations, financial management and contract management processes in alignment with PPFA standard operating procedures. Includes budgeting, forecasting and multi-year strategic planning. Ensures the team manages budgetary processes with quality and timely results. ●Further develop and deliver the IT components of the US office infrastructure build-outs, WAN/LAN, and Telephony based on business needs and priorities. ●Deliver on technology projects and initiatives in collaboration with business partners and technology colleagues to further enable PPFA’s mission, providing the business partners and staff with a better user experience.●Directs the implementation of enterprise infrastructure & applications changes and maintenance routines are carried out within the agreed standards and SLAs.●Other projects as assigned. Knowledge, Skills and Abilities (KSAs): ●Bachelor's degree in the field of computer science, MIS, engineering, or equivalent●10+ years' experience managing and/or directing technology operations and IT functions and teams.●10 years of people management experience ●Strong understanding of project management principles.●Proven experience in running a modern Information Technology Operational organization, with integrating DevOps best practices into a tech operating model for process efficiencies.●Demonstrated ability to apply technology solutions to business problems.●Experience with DevOps, ITSM solutions and the ability to align standardized processes and services across each area of service management.●Experience leading cloud migration programs with AWS, Azure, or GCP to enable redundancy and HA.●Outstanding Financial Management and Vendor Management Skills. Includes Tech Infrastructure Forecasting, Budget Management vs Actuals and multi-year budget planning.●Executive presence, expert communication and stakeholder engagement skills are necessary to be successful in this executive leadership role. Travel: 0-10% travel, as needed. Total offer package to include generous vacation + sick leave + paid holidays, individual/family-provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts. Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission. Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. #LI-SY1PDN-HR Roles that are denoted as NYC, DC, or both will work a hybrid schedule and are expected to work in their assigned PPFA office a minimum 2 days per week unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

Job DescriptionCompany Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality. Basic Requirements: • 5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments, • Strong hands-on experience supporting Windows and macOS endpoint environments, • Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom, • Proven ability to troubleshoot and resolve complex issues across:, • End-user hardware and operating systems, • Mobile devices and MDM-managed environments, • Networking fundamentals, • Audio/visual and conferencing technologies, • Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting, • Familiarity with ITSM tools and structured incident and request management practices, • Ability to maintain accurate documentation and lifecycle management for executive devices and environments, • Exceptional discretion, judgment, and professionalism when handling confidential information, • Clear, confident communication skills with the ability to explain technical issues to non-technical audiences, • Willingness to provide after-hours support and limited travel as required to support executive needs Qualifications Desired Characteristics: • Background in executive experience or white-glove support roles, rather than general enterprise IT, • Proven ability to build trusted relationships with senior leaders and executive assistants, • Strong anticipation and problem-prevention mindset, with a focus on reliability over reaction, • Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams, • Experience supporting enterprise A/V systems and executive collaboration spaces, • Calm, composed presence in high-pressure or time-critical situations, • Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

The role involves engineering ServiceNow platforms, focusing on ITSM modules such as Incident, Problem, and Change Management. Candidates should have experience with significant implementations across ITSM and regulatory disciplines, alongside working knowledge of essential ServiceNow modules like I

Job Description Onsite End User Services Technician - NYC, NY 10010 • Part Time 20-24 hours per week over 3 days, • Project Duration - May-August ABOUT THE ROLE This role serves as the first line of IT support for SharkNinja associates globally, providing timely resolution of technology issues, provisioning hardware for new and existing associates, and ensuring a consistent, high-quality support experience across our office and remote workforce. REPORTING STRUCTURE • Reports to: IT Manager, End User Services RESPONSIBILITIES • Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction, • Troubleshoot WiFi/network connectivity issues and diagnose computer performance problems (slow boot, high CPU/RAM, disk health), • Create and manage user accounts in Adaxes; unlock accounts, reset Windows and macOS passwords, and enroll or reset MFA for new or replacement devices, • Troubleshoot mailbox issues (connectivity, missing mail, send-as permissions, quota errors), manage calendar permissions, and maintain distribution list membership via Microsoft 365 Admin Center, • Install approved software and provide admin elevation for authorized applications; coordinate with the security team on non-standard requests, • Manage the full associate lifecycle — onboarding, offboarding, and access changes — in Adaxes and Active Directory / Entra ID; configure VPN (Cisco AnyConnect / Zscaler) and Delinea privileged access; maintain an accurate offboarding log, • Apply fast, accurate diagnosis — escalate to Tier 2 / Tier 3 when a fix is beyond Tier 1 scope; keep end users informed throughout and document resolution notes and SOPs in the IT knowledge base QUALIFICATIONS Required • 3–5 years of IT helpdesk or desktop support experience, • Experience working in a Microsoft-heavy environment: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), Entra ID, and Intune, • Familiarity with Microsoft Intune, Windows Autopilot, and Jamf, • Working knowledge of Active Directory, Entra ID, and Microsoft 365 Admin Center, • Experience with Jira Service Management or equivalent ITSM platform, • Strong communication skills and a customer-first approach, • Must be eligible to work in the United States without sponsorship Preferred • CompTIA A+ or equivalent certification, • ITIL 4 Foundation certification, • Experience supporting a distributed or remote workforce, • Familiarity with endpoint security tooling (SentinelOne EDR, Rapid7 vulnerability management, Zscaler zero-trust network access) Additional Information • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers., • F2OnSite supports and adheres to all state laws regarding background checks. Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job Description Lead ServiceNow Developer CMBD IRC GRC ITSM My name is Bill Stevens, and I have a new full time Lead ServiceNow Developer opportunity available for a major firm located in Troy Hills, New Jersey and Stamford, Connecticut that could be of interest to you, please review my specification below. The work schedule will be hybrid, three to four days a week onsite in the firms’ offices that is closest to the candidate's residence and either one to two days remote based on a five-day work week. This is NOT a remote role. The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals. The firm is seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. You will serve as the primary technical lead for our ServiceNow environment, taking ownership of a mature instance previously managed by a multi-person team. You will be responsible for stabilizing the platform, reverse-engineering existing logic without immediate access to historical knowledge holders and driving forward-looking development. Responsibilities: Full Stack Ownership: You will work closely with the platform owner and lead administrator to manage the application in its entirety, spanning maintenance, troubleshooting, and new feature development. Diverse Footprint: Our instance is not limited to IT; it includes robust deployments of IRM (GRC) and HRSD, alongside standard ITSM and CMDB structures. Core Responsibilities: Environment Stabilization & Discovery Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows. As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team. As needed, troubleshoot legacy issues and stabilize performance following the team transition. Development & Engineering: Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs. Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools. Oversee the health and data integrity of the CMDB. Module Management (ITSM, IRM, HRSD): Maintain and enhance the ITSM suite (Incident, Problem, Change, Request). Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules. As needed, configure Service Portal widgets and pages to ensure a seamless user experience. Leadership & Mentorship: Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure. Guide and mentor junior developers or administrators joining the newly formed team. Qualifications: Required Technical Skills: 5+ years of hands-on ServiceNow development and administration experience. Proven track record of working independently in complex environments without heavy supervision. Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal. Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes. Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances. Module Experience: Expert-level knowledge of ITSM and CMDB. High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance). High Priority: Functional and technical experience with HRSD (HR Service Delivery). Soft Skills: Forensic Mindset: The ability to look at existing code and understand why it was written that way without being able to ask the original author. Resilience: Comfortable working in a fluid environment where processes are being rebuilt. Communication: Ability to translate complex technical findings to non-technical leadership. Preferred Certifications: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist (CIS) – IRM or HRSD ITIL V3/V4 Foundation The interview process will include an initial phone or virtual interview screening. Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

Job DescriptionTitle: Senior Tech Lead Support Location: New York Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children’s apparel, with global offices across the United States, Asia, and Central America. Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands‑on end‑user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement. The Senior Tech Lead Support is employee‑experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization. This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high‑quality user support and technical expertise within their areas of responsibility. Duties and Responsibilities • Provide hands‑on end‑user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote‑assistance tools, and onsite support., • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment., • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools., • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints., • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end‑user training and documentation as needed., • Support and troubleshoot AI‑powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency., • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements., • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting., • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare‑parts inventory., • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience., • Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required., • 5 days in-office with occasional after hours and weekend support shifts, • Limited travel to other Garan offices (as needed) Preferred Qualifications • Experience supporting Microsoft Exchange and enterprise business applications., • Experience using Microsoft Copilot or similar tools to improve end‑user productivity and workflows., • Experience with mobile and endpoint management solutions (MDM/UEM)., • Comfortable supporting and communicating with senior leadership and C‑level executives., • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar)., • Experience onboarding new users. Knowledge, Skills, and Abilities • Strong knowledge of macOS administration, imaging, and directory services., • Experience supporting Windows 10/11 and Microsoft 365 applications., • Strong understanding of AI technologies and their application in end‑user support., • Experience with Mac MDM tools; Kandji and Jamf, • Basic TCP/IP troubleshooting skills., • Working knowledge of Adobe Creative Cloud., • Experience supporting high‑end color printers., • Working knowledge of remote connectivity tools (e.g., RDP, VPN)., • Strong understanding of hardware and software asset management practices., • Advanced knowledge of PC and Mac operating systems and hardware., • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows., • Familiarity with ServiceNow CMDB and IT asset management practices., • Strong communication skills and the ability to work effectively with employees at all levels., • Ability to work independently with minimal supervision and adapt to new responsibilities. Credentials and Experience • Bachelor’s degree in a computer‑related field.

Job Description Lead ServiceNow Engineer Risk Management My name is Bill Stevens, and I have a new six month plus contract to hire Lead ServiceNow Engineer opportunity available for a major firm with offices located in Midtown, Manhattan, Holmdel, New Jersey, Bethlehem, Pennsylvania and Stamford, Connecticut that could be of interest to you, please review my specification below. The forty-hour work week schedule will be hybrid, three days a week in either of the firm’s offices closest to the candidate’s residence and two days remote. This will not be a full remote role. This position pays $110.00 per hour on a w-2 hourly basis or $125.00 per hour on a Corp basis. The Corp rate is for independent contractors only and not third-party firms. No Visa entanglements and no H1-B holding company submittals. This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices. The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help the organization assess how emerging features can strengthen our ERM capabilities. The ideal candidate will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem. The position reports to the firms Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing the organizations risk management applications on ServiceNow. You will drive improvements in configuration standards, system reliability, performance, and automation. You serve as a mentor to junior engineers and collaborate closely with other technology teams to ensure platform scalability and alignment to organizations architecture and data standards. Responsibilities for this role: Run (Operations & Stability): Lead day-to-day technical support for IRM, BCM, and TPRM applications in production Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data Maintain shared dashboards and reporting data sources used by business stakeholders Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM Change (Enhancements, Design and Development): Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices. Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements. Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations. Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs). Contribute to reusable components, coding standards, and configuration governance for the IRM domain. Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for the firm. Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge. Product & Strategic Engagement: Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements. Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions. Build working relationships with ServiceNow product managers and solution architects to advocate for the firms’ needs. Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies. Provide thought leadership on how ServiceNow IRM can advance the firms’ risk management maturity. Help shape long term technology strategy for ERM, BCM, and TPRM solutions Qualifications for this role: 10+ years of experience configuring and integrating enterprise SaaS platforms. 5+ years of hands-on ServiceNow development or advanced administration Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules. Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams Proven experience creating reports and dashboards for business stakeholders Ability to work with business leaders and convert requirements into scalable technical designs Strong communication skills and comfort working across technical and business teams Strong understanding of data governance, performance tuning, and system security. Experience leading technical troubleshooting and platform improvement initiatives. Strong communication, stakeholder partnership, and mentoring skills. Bias for automation, simplification, and continuous improvement. Nice to Have: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISBCM, CISTPRM, or other relevant certifications. Experience with scoped applications, CI/CD pipelines, and update set management. Familiarity with risk, compliance, continuity, or third-party risk methodologies. Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs Experience with integrations using REST, SOAP, or Integration Hub spokes Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are looking for an engineer who can walk into messy, cross-functional workflows and turn them into clean, automated systems that scale. This role focuses on identifying high-friction operational processes across the company and replacing them with durable, API-driven automation. You will work across IT, Security, Engineering, and Business teams to reduce manual work, improve reliability, and build systems that scale with the company. This is not a ticket-driven IT role. You will operate with a high degree of ownership, driving initiatives end-to-end from problem discovery through implementation and rollout. You will be part of the Business Technology - Corporate Engineering team and report to the Director of Business Technology. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Identify and automate high-impact operational workflows across onboarding, offboarding, access management, and service delivery, • Replace manual, fragmented processes with scalable, API-driven systems, • Build and maintain integrations across HRIS, identity providers, SaaS platforms, and cloud environments, • Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services, • Apply infrastructure-as-code to manage and version system configurations, • Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support, • Design and automate access and security workflows that enforce least-privilege and auditability, • Own and drive cross-functional initiatives end-to-end, from problem definition through implementation and rolloutThe ideal candidate has:, • 4–7+ years of experience in IT, platform engineering, automation, or similar roles, • Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar, • Experience building API-driven automation across multiple systems, • Ability to design and implement workflows that span multiple tools and teams, • Experience with infrastructure-as-code such as Terraform or similar, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedbackWhat will make you stand out:, • Hands-on experience with identity and access systems (Okta, SSO, SCIM, RBAC), including implementation and ongoing management, • Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions, • Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk, • Practical experience leveraging AI/LLMs to streamline and enhance operational workflows, • Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and processes, • Focused on driving meaningful outcomes, • Able to identify root-cause, system-level issues and design durable solutions rather than quick fixes, • Comfortable navigating cross-functional environments with competing priorities and constraints, • Operates with urgency while building scalable, maintainable solutions, • Defaults to automation and efficiency wherever possibleTechnologies we use: Okta, Okta Workflows, Retool, FreshService (ITSM), Google Workspace, Slack, Atlassian (Confluence and Jira), MDM platforms (Jamf Pro, Kandji/Iru, Intune), Airtable, AWS and GCP, Terraform, Rippling (HRIS), SOAR (Tines), and AI-enabled operational tooling (Claude, Gemini, OpenAI) This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency: The target salary range for this position is $153,000 - $190,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. ROLE AND RESPONSIBILITIES: Organizational Scope & Direct Oversight • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and the manager of desktop support services., • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, Virtualization platforms such as VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ITSM ticketing platform for incident, problem, and request management. ServiceNow experience preferable., • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched and secured in accordance with company policy, servers, laptops, and network equipment Strategic Planning & Operational Reporting • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives Hands-On Technical Leadership & Implementation • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: Technology Stack Subject Matter Expertise • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere, KVM), enterprise storage (SAN/NAS), Object based storage, Cisco switches, fiber channel switches, Load Balancers, Firewalls, and overall network architecture serving as foundation for all service., • Data Centers: Primary contact for our collocation data centers day to day operations. Hands on installation of technology during expansion and refresh projects. Capacity planning, Circuit inventory, IPAM and connectivity between data centers and branch offices., • Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Operating Systems: Microsoft Windows Server current versions, Active Directory design, support and GPO's, Advanced expertise in Linux (RHEL, CentOS, Ubuntu), • DevSecOps & CI/CD Security: Experience working with the security team to help design and secure CI/CD pipelines. Working to integrate security controls including remediation of the results from the security teams container image scanning, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, VLAN's, routing , ACL's, Illumio Micro segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, Autopilot for desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: We are an on-premise environment, however, experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies. Backup and recovery., • ITSM Platforms: Deep experience with ticketing platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements and KPI's Education & Professional Experience • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience., • Proven track record leading large-scale infrastructure transformation and modernization projects, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

ServiceNow specifically with HRSD or ITSM. Support AI Search including AI tuning (to be transitioned from ITSM/HR to Platform).

ServiceNow Solution Architect — ITSM / ITAM / SPM Contract | Remote Job Details Location: Remote — US or Canada Contract Duration: April 7 – June 29 Hours: 94 total hours Language: English Work Authorization: Not required About the Role We are hiring on behalf of a client for an experienced Se

Job Description *Contingent upon award The New York City Department of Social Services are looking for candidates for all of the below positions. You can be considered for any one of them as long as you have 4-10 years of relevant experience listed on your resume, can work hybrid in NYC and be authorized to work in the US . • Infrastructure / Systems Engineers (VMware, SAN, Linux/Windows, data center migration), • Cloud / DevOps Engineers (containerization, CI/CD, IaC), • Full Stack Developers (.NET and general full stack), • Database Administrators (SQL Server, Oracle), • ServiceNow / CMDB / ITSM specialists, • Cybersecurity professionals (network security, vulnerability management, application security), • Project Manager, • Technical Writers

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation, • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria, • Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation, • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials, • Evaluate support responses against source materials, policy rules, customer context, and documented support standards, • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks, • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing, • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies, • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies Strong candidates may have: • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles, • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination, • Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems, • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful, • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows, • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management, • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation, • Certifications in IT support, HR, customer support, office administration, or service management are helpful, • Apply IT, support, HR, and back-office workflow expertise to structured remote project work, • Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment, • Work on flexible, project-based assignments aligned with your professional background, • Use your support and administrative judgment in a focused, detail-oriented work environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $40–$85 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. 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