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Description Onsite in Culver City, CA Our client seeks a hands-on Service Manager to lead day-to-day IT service operations for a large enterprise managed services engagement. The role will serve as the primary interface between business stakeholders and delivery teams, including offshore teams, and will own escalations, communications, and service performance. The engagement requires strong ITSM fundamentals, ServiceNow proficiency, and comfort working across US and India time zones. The role is operational and visible with a focus on SLAs, KPIs, MTTR, and root cause analysis. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $50.00 to $60.00/hr. w2 Responsibilities • Serve as the primary delivery-facing contact for service operations across a large enterprise account., • Own day-to-day service operations including incident, problem, and change workflows., • Manage escalations with sound judgment and timely communication to stakeholders., • Coordinate with global and offshore teams to ensure SLA and KPI adherence., • Drive root cause analysis and continuous improvement actions., • Leverage ServiceNow for operations oversight, reporting, and performance tracking., • Prepare and review operational reports and dashboards using Excel and Power BI., • Facilitate cross-team collaboration across US and India time zones., • Maintain an onsite presence at least four days per week., • Support a stable, long-term engagement with consistent service quality. Experience Requirements • 10 to 15 years of experience in IT service management, managed services, or IT operations., • Prior experience as a Service Manager, IT Operations Manager, or similar operational role., • Strong ITSM knowledge across incident, problem, and change management., • Proven experience managing SLAs, KPIs, MTTR, and root cause analysis., • Hands-on ServiceNow experience running service operations., • Experience supporting large enterprise environments with large teams of 50 to 100 or more., • Proven success working with global and offshore teams, preferably including India., • Strong verbal and written communication skills for stakeholder engagement., • Fluency with Excel for reporting and analysis., • Ability to interpret Power BI dashboards., • Understanding of general enterprise IT and SDLC concepts., • Flexibility to overlap working hours with offshore teams., • Ability to operate in high-visibility, high-accountability settings with diplomacy and composure., • Operational, hands-on approach rather than purely managerial. Education Requirements

Role Overview: Lead end-to-end service delivery for business-critical applications, ensuring high availability, SLA compliance, and continuous improvement. Leverage a strong application development and support background to drive effective incident management, root cause analysis, and alignment with SDLC and release cycles. Roles & Responsibilities Ensure SLA compliance and high availability of business-critical applications Own and manage major incidents (P1/P2) with timely stakeholder communication Perform application-level triage using logs, code understanding, and monitoring tools Align support with SDLC, release cycles, and deployment processes Manage end-to-end support lifecycle (incident, problem, change) using tools like ServiceNow Collaborate with L2/L3, development teams, and vendors to resolve issues (minimal infra dependency)Drive root cause analysis (RCA), defect fixes, and preventive improvements Track service performance, incident trends, and continuously improve delivery quality Mandatory Skills Strong experience in application support and service delivery (L2/L3 environments)Good understanding of SDLC, release management, and production support models Ability to analyze application logs, APIs, and integration points Experience with ITSM tools like ServiceNow Knowledge of incident, problem, and change management processes Basic understanding of microservices, APIs, and distributed systems Strong RCA and troubleshooting skills with development insight Excellent stakeholder communication and incident management skills Experience in tracking KPIs like SLA, MTTR, and incident reduction Ability to drive continuous improvement and service optimization

Description: This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations. In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria. Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?" Key Responsibilities A. Service Delivery (Build Phase Ownership) Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7) Ensure alignment with Contractual requirements (Addendum 1 precedence) Manage: Service delivery plans, milestones, and dependencies Coordination across Service Packages and vendors Provide single point accountability for service delivery outcomes B. Service Performance & SLA Alignment Define, track, and report on: Service Level Agreements (SLAs) Key Performance Indicators (KPIs) Ensure delivered solutions meet: Availability requirements Performance thresholds Security and compliance standards C. QA/QC Governance (Critical Function) Establish and enforce Quality Management Plan Define: Acceptance criteria for all deliverables (HLDs, LLDs, deployments) Traceability to requirements D. Acceptance & Readiness Assurance Own service acceptance readiness: Integration testing Acceptance testing support Venue Implementation and other service delivery evidence and documentation for approvals Ensure: Deliverables are "contract-safe" No overcommitment risk in designs or plans Key Skills & Experience 10+ years telecom / network service delivery experience Strong knowledge of: ITIL / ITSM PMI / program delivery frameworks Experience with: Large-scale infrastructure deployment (multi-site / multi-vendor) SLA-driven environments Strong QA/QC and technical governance experience Ability to operate in high-pressure, milestone-driven environments Success Measures On-time delivery of milestones (SPS / VROS) First-pass acceptance of deliverables SLA compliance at handover to operations Minimal rework due to quality gaps Positive Integrator / acceptance feedback

Job Description We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here. You Are: A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts Strong background working with Enterprise Software companies and/or Consulting companies. The Work: Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. Manage all aspects of project delivery and solution delivery. Lead and manage the implementation project team. Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports. Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments. Strong background working with Enterprise Software companies and/or Consulting companies. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Here's what you need Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment. Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs. Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors. ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience. Bachelor's degree or equivalent professional experience (minimum 12 years total work experience). Preferred Qualifications PMP, CSM, or equivalent project/program leadership certification. ITIL V3 or V4 Foundations Certification. Formal project or program management experience; certification (e.g., PMP, CSM) preferred. Experience with SaaS delivery models and cloud-based enterprise architectures. Prior experience supporting sales pursuits, account growth, or deal shaping. Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation). Professional Skill Requirements Proven ability to lead leaders and foster a high-performing, collaborative delivery organization. Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments. Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership. Customer-centric mindset with a focus on business outcomes and long-term value creation. * Comfortable operating at both strategic and hands-on levels as needed to ensure success. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 06/13/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York $122,700 to $302,400 New Jersey $141,100 to $302,400 Washington $141,100 to $278,200 #LI-NA-FY25 Locations Arlington, VA Albany, NY Atlanta, GA Austin, TX Beaverton, OR Bentonville, AR Boston, MA Carmel, IN Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH Culver City, CA Denver, CO Des Moines, IA Detroit, MI Hartford, CT Herndon, VA Houston, TX Irving, TX Kirkland, WA Miami, FL Milwaukee, WI Minneapolis, MN Morristown, NJ Mountain View, CA Nashville, TN New York City, NY Oklahoma City, OK Overland Park, KS Philadelphia, PA Pittsburgh, PA Raleigh, NC Redmond, WA Sacramento, CA San Diego, CA San Francisco, CA Scottsdale, AZ Seattle, WA St. Louis, MO St. Petersburg, FL Walnut Creek, CA Additional Information Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Please send candidates asap who are fully aligned with the JD. Request Title: Quality Service Delivery Manager Desired Start Date: 5/18 Duration: 6 Months, Hrs/Wk:40.00 Work Location: Los Angeles, CA (Westwood/Downtown areas, 4 days onsite per week) Description: This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations. In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria. Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?" Key Responsibilities A. Service Delivery (Build Phase Ownership) Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7) Ensure alignment with Contractual requirements (Addendum 1 precedence) Manage: Service delivery plans, milestones, and dependencies Coordination across Service Packages and vendors Provide single point accountability for service delivery outcomes B. Service Performance & SLA Alignment Define, track, and report on: Service Level Agreements (SLAs) Key Performance Indicators (KPIs) Ensure delivered solutions meet: Availability requirements Performance thresholds Security and compliance standards C. QA/QC Governance (Critical Function) Establish and enforce Quality Management Plan Define: Acceptance criteria for all deliverables (HLDs, LLDs, deployments) Traceability to requirements D. Acceptance & Readiness Assurance Own service acceptance readiness: Integration testing Acceptance testing support Venue Implementation and other service delivery evidence and documentation for approvals Ensure: Deliverables are "contract-safe" No overcommitment risk in designs or plans Key Skills & Experience 10+ years telecom / network service delivery experience Strong knowledge of: ITIL / ITSM PMI / program delivery frameworks Experience with: Large-scale infrastructure deployment (multi-site / multi-vendor) SLA-driven environments Strong QA/QC and technical governance experience Ability to operate in high-pressure, milestone-driven environments Success Measures On-time delivery of milestones (SPS / VROS) First-pass acceptance of deliverables SLA compliance at handover to operations Minimal rework due to quality gaps Positive Integrator / acceptance feedback

We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously improving IT processes to ensure services are delivered in a consistent, measurable, and secure manner. This is a player-coach role, combining hands-on technical expertise with team leadership. The ideal candidate thrives in both strategic and operational environments and is passionate about building scalable processes, improving service quality, and driving accountability across IT functions. Key Responsibilities IT Operations & End-User Support • Oversee and actively participate in Tier 1–3 support, • Own and optimize Incident Management and Service Request Management processes, • Manage IT ticket queues with clear prioritization, SLAs, and escalation paths, • Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR), • Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management • Act as process owner or lead contributor for:, • Incident Management, • Problem Management (root cause & trend analysis), • Change Enablement (Change Management), • Service Level Management (SLAs/OLAs), • Ensure proper incident categorization, prioritization, and closure quality, • Lead Problem Management reviews to eliminate recurring issues, • Define, track, and report on IT service metrics and KPIs, • Identify trends and proactively reduce incident volume, • Drive Continual Service Improvement (CSI) initiatives Team Leadership (Player-Coach Model) • Lead, mentor, and develop IT support staff, • Train team members on ITIL best practices and service delivery standards, • Promote structured ticket handling, documentation, and escalation discipline, • Foster a customer-first, process-driven culture Service Catalog, Asset & Vendor Management • Develop and maintain a Service Catalog with defined SLAs, • Manage IT asset lifecycle and CMDB (Configuration Management Database), • Ensure vendor services align with internal SLAs and OLAs Required Qualifications • 7–10+ years of IT experience with strong hands-on technical background, • 2–5 years of leadership or supervisory experience, • Proven experience working within or implementing ITIL-based environments, • Strong technical expertise in:, • Microsoft 365, Entra ID, Windows Server, Active Directory, • AWS cloud services, • Endpoint management (Intune, GPO, patching), • ITSM tools (ServiceNow, Freshservice, Jira Service Management, etc.), • Networking (VPNs, firewalls, routing, Wi-Fi), • Backup and disaster recovery, • Experience with automation/scripting (PowerShell), • Experience managing SLAs, ticket queues, and escalations Preferred Qualifications • ITIL Foundation certification (v4 preferred); advanced certifications a plus, • Experience in regulated environments (e.g., healthcare), • Familiarity with compliance frameworks (ISO 27001, SOC 2, HIPAA) Education • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. This role is hybrid 3 days a week onsite, 2 remote for applicants located in Chicago, Dallas and New York. Applicants located in Los Angeles, San Francisco or Minneapolis will be remote. We are looking for a proven Service Delivery Manager with a track record for improving operational performance and delivering world class service against the commitments of clients' contracted services, with a background in the financial services or the Managed Service Provider (MSP/MSSP) space. A key management role within the technology service delivery team, working with the Client Technology Manager, and their teams to determine best practices and process improvements in a client-centric environment. The role requires a strong aptitude towards team management, training, performance management, ticketing systems/processes, and knowledge and experience of ITIL best practices. Accountable for all aspects of service delivery, you will ensure that contracted service levels are met for key clients managed by the dedicated on-site support team. Responsible for IT Support Desk strategy definition and implementation including policy, process, automation, shift left and performance standards Position Requirements * • Lead ECI's on-site service desk solution for a high profile client Drives continuous improvement and efficiency across service operations Develop and maintain positive relationships with the client's IT management team Ensure that the requirements of customers are met in an efficient and timely manner to the highest quality. Drive improving KPIs of the dedicated Service Desk and related service delivery functions on a monthly basis and meet all SLA terms that have been agreed with the client Collaborate as an active team member with other departments providing services to the client Creates an environment of effective communication & collaboration Help to develop strategy for overall service delivery improvements Provides strong, dynamic leadership that mentors develops and guides team members to achieve Customer Satisfaction goals in service delivery Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members, as well as a culture of trust, transparency and learning. Technical Requirements Experience of Service Desk and Service Delivery management, within either the Managed Service Provider space or financial services / trading environments. Experience managing a team delivering business to business IT support services Strong ITIL understanding and experience with Incident Management, Change Management, and Problem Management Data driven decision making, advanced understanding of ITSM data , metrics and KPIs Experience with using reporting tools, such as ServiceNow and MS Power BI, and generating Management Information. Building, and leading customer facing teams of individual contributors Financial and analytical acumen with a skillset aligned to running commercially viable technology services * Knowledge of and experience of working within common IT Security standards including ISO27001 and Cyber Essentials plus About ECI ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $120,000.00 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Onsite

Job Description Job Location – Los Angeles, CA or New York, NY (Hybrid - 3 Days Onsite) Type - Contract (9 Months) Pay Rate – $75.00 - $80.00 Per Hour (W2 Only) Tasked with ensuring that IT services are defined and delivered effectively, efficiently and in alignment with business needs. Leverage ITIL framework expertise / experience along with knowledge of Service Now to implement best practices and improve ITSM processes across the global organization. Responsibilities: • Define / develop / enhance / document / implement / govern and champion ITIL processes inclusive of Incident Management, Change Management, Problem Management, Service Request Management – articulating roles and respective responsibilities., • Collaborate with Technology teams to establish, enhance and maintain service catalogs defining offered services and respective performance metrics, • Establish / Monitor / Track performance indicators / SLAs and take respective actions for non-conformance, • Establish and implement governance and oversight of ITSM processes to ensure currency and adherence, • Drive more efficient / effective operational processes, procedures, controls, and technologies with measurable reduction of risk and continual IT service improvement, • Establish and operate a Configuration Management Database (CMDB) that is tightly integrated into the ITSM processes, • Conduct audits and maturity assessments to identify areas for improvement and adherence to defined standards, • Design for an improved user experience, from the initial contact for support via a portal or other mean, considering self-service capabilities, automation, user communication and engagement until resolution, • Partner with relevant stakeholders / process owners to build out Knowledge Management capabilities, performance measures, dashboards., • Generate and present data analytics, visualizations and actionable insights, collaborating with global teams and leaders to understand and drive areas of improvement, • Accountable for ensuring that processes are fit for purpose, efficient and effective and align with business requirements and strategy Qualifications: • Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes, • Experience designing and managing ITSM processes within Service Now including but not limited to, Request Management, Knowledge Management, Service Level Management, Incident Management, with a user centric approach including automations and Self Service, • Strong ITSM knowledge and ability to demonstrate and clearly articulate understanding of Process Management & Governance, • Significant experience with systems analysis and design, business requirement definitions, data and process modeling, system workflow definition and implementation, • Demonstrated experience in leading process improvement and organization change initiative, • ITIL accreditation or equivalent, • Business Process Design & Modelling, • Strong organizational, stakeholder management, influencing and negotiation skills, • User engagement and requirements gathering

Job Description Hadrian - Manufacturing the Future Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts. We’re accelerating our mission with the launch of Factory 3 in Mesa, Arizona, a 290,000-square-foot facility creating 350 new jobs. We are expanding rapidly to support thousands of future hires, launching Hadrian Maritime to expand into naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts. Hadrian is backed by leading investors including T. Rowe Price, Lux Capital, Founders Fund, and Andreessen Horowitz, our fast-growing team is united around reindustrializing American manufacturing for the 21st century and beyond. The Role: We are seeking an experienced Service Desk Manager to lead our IT support function and deliver a high-quality support experience for employees across the organization. This role is responsible for managing day-to-day service desk operations, improving service delivery processes, developing support staff, and ensuring timely resolution of technical issues. This role works closely with IT leadership and cross-functional teams to maintain a reliable, responsive, and user-focused support environment. You should be equally comfortable leading a team, solving escalations, and calmly explaining for the fifteenth time that restarting really fixes a lot of issues. What You’ll Do Lead daily IT service desk operations, managing ticket queues, incident trends, escalations, SLAs, and serving as the escalation owner for P1/P2 incidents outside business hours. Manage, coach, and develop a team of Tier 1 and Tier 2 analysts — including hiring, scheduling, performance reviews, career development, and accountability to team KPIs (CSAT, MTTR, first-contact resolution, SLA compliance). Build and maintain a structured IT knowledge base, championing a shift-left strategy to enable end-user self-service. Oversee the full end user hardware lifecycle — procurement, deployment, maintenance, and retirement — ensuring all managed devices meet endpoint compliance requirements in partnership with the Security team. Own joiner/mover/leaver workflows, ensuring timely device provisioning, account setup, and access revocation in coordination with HR and IT. Own and optimize the ITSM platform configuration, including automation, routing rules, and configuration change management, and establish team guidelines for responsible AI/LLM use. What We’re Looking For 5+ years of IT support or service desk experience, with at least 2 years in a leadership or supervisory role Strong understanding of IT service management principles, with hands-on experience in tools such as Jira Service Management, Freshservice, ServiceNow, or Zendesk Strong knowledge of end-user computing, including hardware support, identity and access management, common SaaS applications, and troubleshooting practices Demonstrated experience owning SLAs and using metrics to manage performance and improve service quality Proven track record building or significantly improving a knowledge base, with a focus on self-service and shift-left support Experience managing or participating in an on-call rotation for high-priority incidents Excellent communication, leadership, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment What Will Set You Apart ITIL Foundation certification (v3 or v4) Scripting or automation experience (PowerShell, Python) and familiarity with IaC tools (Terraform, Ansible) and Git-based workflows applied to IT ops Experience in a high-growth or multi-site environment Experience with endpoint management platforms (Intune, JAMF, or similar), including Microsoft 365 and Okta Familiarity with CMMC, SOC 2, or other compliance frameworks that affect IT operations Hands-on experience using AI or LLM tools (e.g. Claude, Copilot, ChatGPT) to improve personal or team productivity in an IT context Experience supporting factory or warehouse environments, including ruggedized devices, shared workstations, or OT/industrial equipment, with an understanding of strict change control requirements around production-floor systems Compensation For this role, the target salary range is $150,00 - $205,000 (actual range may vary based on experience). This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Benefits for Full-time Employees Medical, dental, vision, and life insurance plans for employees 401k Relocation support may be provided for certain situations, based on business need. Flexible vacation policy ITAR Requirements To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. Hadrian Is An Equal Opportunity Employer It is the Company’s policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race inclusive of traits historically associated with race (including, but not limited to, hair texture and protective hairstyles, such as braids, locks and twists), color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, transgender status, national origin (including, in California, possession of a drivers license), ancestry, citizenship, age, physical or mental disability, height or weight, medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, exercise of reproductive rights, any other basis protected by local, state, or federal laws, or any combination of the above characteristics. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.

Job DescriptionABOUT CIM GROUP:CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE: The Manager of Applications Support is responsible for leading and managing application support services and identity management across the organization, including enterprise, productivity, and business-critical applications, to ensure reliable, high-quality technology services that enable daily operations. This role provides service ownership for the application portfolio, overseeing support delivery, vendor coordination, and continuous improvement aligned with ITIL-based service management practices. In addition, the manager is accountable for strengthening and maturing identity and access management practices to ensure consistent, secure, and auditable access to applications and services. The position leverages tools such as ServiceNow to optimize incident, request, and knowledge management, develops team capabilities, and ensures timely issue resolution to support business continuity and a positive user experience. ESSENTIAL FUNCTIONS: Application Support Leadership • Own service delivery for the organization’s application portfolio, including enterprise, productivity, and business applications (e.g., Yardi, Tenrox, Emburse, Deal Manager, Microsoft 365, and other SaaS platforms)., • Serve as application service owner, accountable for availability, performance, support models, and escalation management., • Participate in application onboarding, lifecycle management, upgrades, integrations, and decommissioning., • Partner with business stakeholders to understand application needs, prioritize enhancements, and resolve recurring issues., • Coordinate with vendors and internal teams to ensure effective support and issue resolution., • Establish standards for application support, documentation, ownership, and knowledge management. End User Productivity & License Management • Oversee support for end‑user productivity and collaboration tools., • Own software licensing and entitlement management, including usage monitoring and cost optimization., • Ensure users have timely, appropriate access to applications while maintaining control and visibility., • Partner with procurement and vendors on renewals and licensing strategy. Identity & Access Management • Improve and formalize IAM processes that support application access and user productivity., • Own and enhance identity lifecycle management (joiner, mover, leaver) in coordination with HR and IT teams., • Administer and evolve identity services including Microsoft Entra ID (Azure AD), AD Connect, and related tools., • Define and maintain role‑based access standards aligned to applications and job functions., • Support access reviews, audits, and least‑privilege initiatives in collaboration with Security and Compliance., • Identify opportunities to improve automation, consistency, and reliability in access provisioning.SUPERVISORY RESPONSIBILITIES:, • Direct supervision of IT Application Support team., • Responsible for hiring, performance evaluations, training, and career development., • Establish team goals and KPIs aligned with organizational objectives., • Foster a culture of accountability, collaboration, and continuous improvement.EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.), • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)., • 6+ years of experience in IT support operations, with at least 3 years in a leadership role., • Strong understanding of ITIL framework; ITIL Foundation certification preferred., • Experience leading or providing application support., • Working knowledge of identity and access management concepts and user lifecycle processes., • Hands‑on experience with Microsoft Entra ID (Azure AD) and Active Directory., • Hands-on experience with ServiceNow or similar ITSM platforms., • Experience supporting Windows environments, desktop hardware, and enterprise applications., • Experience with Yardi, Tenrox, Emburse, Deal Manager is preferred.ABOUT YOU:, • Proven ability to manage and develop technical teams in a fast-paced environment., • Excellent communication, problem-solving, and organizational skills., • Experience working in a multi-site or remote support environment is a plus.WHAT CIM OFFERS:At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:, • A variety of Medical, dental, and vision benefit plans, • Health Savings Account with a generous employer contribution, • Company paid life and disability insurance, • 401(k) savings plan, with company match, • Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave, • Up to 16 hours of volunteer time off, • Up to 16 weeks of Paid Parental Leave, • Ongoing professional development programs, • Wellness program, including monthly and quarterly prizes, • And more!Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range for the position in Los Angeles, CA is $130,000 - $145,000. #LI-BL1 HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy. CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.

Job DescriptionSenior Oracle APEX Developer IIEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description INFRASTRUCTURE AND CLOUD OPERATIONS LEAD Location; City of Industry, CA JOB DESCRIPTION The company is seeking an Infrastructure and Cloud Operations Lead to provide hands-on ownership and directional leadership of our hybrid IT environment across all offices nationally. As a lean IT organization, this role combines direct technical execution with responsibility for guiding the evolution of our cloud and infrastructure strategy. The individual will actively manage day-to-day operations while helping define, standardize, and mature our infrastructure / cloud posture over time. This position establishes durable operational accountability, strengthens reliability, and ensures disciplined execution across cloud, on-premises, and end-user environments. This role aims to provide accountable, hands-on leadership across infrastructure, cloud direction, service delivery, and asset management, ensuring reliability, operational discipline, and scalable cloud maturity within a lean IT organization. KEY RESPONSIBILITIES • Hybrid Infrastructure and Cloud Leadership (Hands-On), • Directly administer public cloud and on-premises systems., • Operate and optimize Microsoft-centric cloud stack (Entra, Intune, Azure IaaS/PaaS)., • Lead evaluation, direction, and optimization of cloud architecture and platform strategy., • Define infrastructure standards and configuration baselines., • Ensure system availability, scalability, and performance., • Perform troubleshooting, optimization, and lifecycle improvements., • Maintain current infrastructure documentation and architecture diagrams., • Operational Governance and Change Discipline, • Implement and enforce structured change management processes., • Establish monitoring, alerting, and operational visibility standards., • Reduce configuration drift and unmanaged system variance., • Ensure disciplined patching, maintenance, and upgrade cycles., • Maintain clear documentation of system changes and infrastructure state., • Security Implementation and Infrastructure Hardening, • Partner with fractional CISO to execute infrastructure security initiatives., • Implement identity, access, and endpoint security controls (Entra, Conditional Access, EDR/NDR)., • Maintain secure configuration baselines across cloud and on-prem systems., • Remediate vulnerabilities and support audit requirements., • Disaster Recovery / Business Continuity, • Maintain and optimize backup and recovery architecture., • Conduct periodic disaster recovery testing., • Refine recovery procedures and improve recovery time performance., • Strengthen infrastructure resiliency across locations., • IT Service Delivery and End-User Support, • Oversee and actively support service desk operations., • Provide escalation support for complex technical issues., • Coordinate desktop support across offices., • Track service metrics and identify recurring issue trends., • Drive root-cause resolution to improve stability., • IT Asset Management and Technology Lifecycle, • Maintain accurate tracking of hardware, software, and cloud resource utilization., • Support technology lifecycle planning and replacement forecasting., • Provide visibility into asset inventory and infrastructure-related spend., • Identify redundant or underutilized resources., • Vendor and Partner Coordination, • Serve as operational lead for infrastructure-related vendors., • Evaluate managed services and cloud providers as needed., • Ensure effective knowledge transfer from modernization initiatives., • Align vendor performance with internal operational standards. QUALIFICATIONS • 7+ years of progressive, hands-on infrastructure engineering experience., • Strong experience designing and operating hybrid cloud environments (Azure and OCI a primary focus)., • Experience guiding cloud architecture decisions in small-to-mid-sized organizations., • Comfort operating in lean IT environments requiring direct execution., • Working knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL)., • Familiarity with IT Asset Management best practices., • Solid networking fundamentals (firewalls, VPNs, SD-WAN)., • Experience supporting multi-site organizations preferred. TECHNICAL SKILLS • Microsoft Entra ID (Azure AD) administration., • Conditional Access policy design and enforcement., • Microsoft Intune (device management, compliance, endpoint configuration)., • Azure Infrastructure (Virtual Machines, networking, resource governance)., • Azure Virtual Desktop (general understanding and support)., • Azure hybrid infrastructure and networking (on-prem to cloud integration)., • Windows Server administration and Active Directory management., • Multi-site network architecture, routing, and subnet design., • Branch connectivity technologies (SD-WAN concepts and operations)., • Firewall platforms (Palo Alto preferred). SECURITY AND MONITORING TOOLING (PREFERRED EXPERIENCE) • Threat and Vulnerability Management (e.g., Tenable)., • Network Monitoring (e.g., WhatsUp Gold or equivalent)., • Endpoint Detection and Response (e.g., Cortex or equivalent)., • Network Detection and Response (e.g., Darktrace or equivalent). PREFERRED CERTIFICATIONS (At least one strongly desired, in priority order) • MD-101 – Modern Desktop Administrator (Entra / Intune focus), • AZ-800 – Windows Server Hybrid Administrator, • AZ-104 – Azure Administrator (core infrastructure), • MS-102 – Microsoft 365 Administrator Company DescriptionPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

Job Description K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we're mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space. The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today's and tomorrow's massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits. With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we'd love for you to apply. Step into the backbone of our organization — where your decisions keep the lights on, the data flowing, and the business moving. As our Senior IT Systems Engineer, you're not just maintaining infrastructure; you're the architect of an environment that hundreds of people depend on every single day. You'll own mission-critical systems, drive complex projects from whiteboard to production, and set the technical direction for how we scale. Every server you harden, every cloud migration you lead, and every automation script you ship makes the entire organization faster, safer, and more resilient. This is a high-trust, high-impact role for someone who thrives on solving hard problems, raising the bar for the team around them, and building infrastructure that just works — even when everything else is on fire. Responsibilities • Architect, deploy, and administer enterprise systems including Windows Server, Linux, Active Directory, DNS, DHCP, and virtualization platforms (VMware / Hyper-V), • Design and maintain hybrid cloud infrastructure across on-premises and cloud environments (AWS, Azure, or GCP), • Lead infrastructure projects from planning through deployment, including migrations, upgrades, and new system rollouts, • Monitor system performance and availability; proactively identify and resolve bottlenecks and points of failure, • Develop and enforce IT policies, standards, and best practices across systems and security domains, • Manage backup, disaster recovery, and business continuity solutions; conduct regular testing and documentation, • Collaborate with the security team to harden systems, apply patches, and maintain compliance with frameworks such as NIST 800-171, or CMMC, • Evaluate and onboard new technologies and vendors; provide technical recommendations to leadership, • Serve as a senior escalation point for Tier 3 support issues across infrastructure and systems, • Mentor junior and mid-level IT staff; conduct knowledge sharing and contribute to team documentation Qualifications • 7+ years of experience in IT systems engineering or infrastructure roles, • Deep expertise in Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, or CentOS) administration, • Strong experience with virtualization technologies (VMware vSphere, Hyper-V), • Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP), • Proficiency in scripting and automation using PowerShell, Bash, Python, or similar, • Solid understanding of networking fundamentals: TCP/IP, VLANs, BGP/OSPF, firewalls, and load balancers, • Experience with identity and access management (Active Directory, Azure AD, LDAP, SSO/MFA), • Familiarity with ITSM tools (Jira Service Management) and ITIL practices, • Strong documentation habits and ability to communicate technical concepts clearly to non-technical stakeholders Nice to Have • Experience with Powershell, Python or Bash, • Experience with Identity & Access management principles, • Experience with IaC tools like Terraform, opentofu or ansible, • Fluency with Linux systems, • Experience in supporting cloud environments such as Azure or AWS Compensation and Benefits: • Base salary range for this exempt role is $125,000 – $155,000 + equity in the company, • Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level, • Comprehensive benefits package including paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks If you don't meet 100% of the preferred skills and experience, we encourage you to still apply! Building a spacecraft unlike any other requires a team unlike any other and non-traditional career twists and turns are encouraged! If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know. Export Compliance As defined in the ITAR, "U.S. Persons" include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a "U.S. Person." The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a "U.S. person" as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license. Equal Opportunity K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Job Description At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today. POSITION SUMMARY The Cloud Engineer is primarily responsible for the architecture, deployment, configuration, and reliable operation of cloud-based and hybrid infrastructure across AWS, Azure, and Google Cloud Platform (GCP). This role requires deep expertise in cloud services, virtualization, automation, and security, while maintaining visibility into and support of on-premises infrastructure and driving best practices as well as continuous improvement across the organization's IT environment. DUTIES AND RESPONSIBILITIES • Designs, deploys, and manages cloud infrastructure across AWS, Azure, and GCP, including compute, storage, networking, and managed services., • Architects scalable, secure, and cost-efficient cloud environments aligned with business needs and IT strategy., • Manages and maintains on-premises server infrastructure (physical and virtual), ensuring seamless integration with cloud environments in a hybrid topology., • Leads infrastructure-as-code (IaC) initiatives using tools such as Terraform, CloudFormation, or Bicep to automate provisioning and configuration., • Implements and manages CI/CD pipelines and DevOps workflows to support automated deployments and system updates., • Responsible for VMware ESXi virtualization platform management, including installation, configuration, performance tuning, VM deployment templates, and automated deployments., • Administers and maintains network services across Windows and Linux-based environments, including TCP/IP, DNS, DHCP, routing protocols, and VPN services (SSL VPN)., • Manages identity and access across cloud and on-prem platforms including Azure Active Directory, AWS IAM, and GCP IAM; maintains user and permission management., • Designs and implements disaster recovery, failover, and backup strategies across cloud and on-premises systems to ensure business continuity., • Monitors cloud and on-prem infrastructure for performance, availability, security, and cost; responds to and resolves incidents and alerts., • Actively troubleshoots hardware, software, and cloud service errors by running diagnostics, documenting problems and resolutions, and assessing business impact., • Responsible for capacity planning, storage management, and database performance optimization across cloud and on-premises platforms., • Monitors endpoint security, virus activity, and security agent deployments; implements security best practices and compliance controls across all environments., • Provides technical documentation and specifications to IT staff for planning and implementing new infrastructure or upgrades., • Assists in the development and maintenance of group policies, login scripts, and desktop environment management tools., • Administers virtual server inventory including provisioning, archiving, and decommissioning across both cloud and on-prem environments., • Provides third-level support and escalation assistance for the service desk; mentors junior IT colleagues on troubleshooting and cloud technologies., • Maintains and monitors all servers and workstations, including hardware configurations, error log review, backup scheduling, and general system health checks., • Researches emerging cloud technologies and recommends improvements to keep pace with evolving IT business needs., • Assists with all other IT projects and initiatives as directed; performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES This position has no direct supervisory responsibilities. However, the Senior Cloud Engineer is expected to provide technical mentorship and guidance to junior and mid-level IT staff. QUALIFICATIONS Education: • Bachelor's Degree (BA/BS) in Computer Science, Information Technology, Cloud Computing, Systems Administration, or a closely related field; OR five or more years of equivalent experience in cloud infrastructure, network administration, or systems engineering. Experience: • Minimum 5 years of hands-on experience in IT infrastructure, with at least 3 years of dedicated experience in cloud platforms (AWS, Azure, and/or GCP)., • Proven experience with hybrid cloud environments integrating on-premises infrastructure with public cloud services., • Strong experience with virtualization platforms, specifically VMware ESXi and vSphere., • Demonstrated experience with infrastructure-as-code tools (Terraform, CloudFormation, Bicep, or equivalent)., • Experience with scripting languages such as PowerShell, Bash, or Python for automation. Certifications (preferred): • AWS Certified Solutions Architect, AWS SysOps Administrator, or equivalent AWS certification., • Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305)., • Google Associate Cloud Engineer or Professional Cloud Architect., • VMware Certified Professional (VCP) or equivalent virtualization certification., • CompTIA Network+, Security+, or similar IT certifications are a plus. Technical Skills: • Deep knowledge of AWS, Azure, and GCP services including compute (EC2, Azure VMs, GCE), storage (S3, Blob, GCS), networking (VPC, VNet, VPC), and managed databases., • Strong knowledge of Windows Server and Linux (RHEL/CentOS/Ubuntu) administration., • Proficiency with containerization and orchestration tools such as Docker and Kubernetes (EKS, AKS, GKE)., • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, BGP, VPN, firewall, and load balancing., • Familiarity with SIEM tools, endpoint protection platforms, and cloud-native security services., • Working knowledge of Active Directory, Azure AD, and identity federation (SSO, SAML, OAuth)., • Proficiency with Microsoft Office Suite and ITSM/ticketing platforms. COMPETENCIES • Analytical Thinking — Synthesizes complex technical and business data; identifies risks and develops effective solutions., • Cloud & Technical Expertise — Continuously builds and shares knowledge across cloud and on-prem domains; pursues training and certifications., • Problem Solving — Identifies and resolves infrastructure issues in a timely manner; applies sound judgment under pressure., • Communication — Communicates clearly and effectively with both technical and non-technical stakeholders; produces high-quality documentation., • Adaptability — Manages competing priorities; adjusts approach to fit evolving business and technology needs., • Initiative & Innovation — Proactively identifies opportunities for improvement; brings creative and resourceful solutions to complex challenges., • Customer Service Orientation — Responds promptly to internal customer needs; committed to minimizing disruption and delivering reliable service., • Teamwork & Mentorship — Contributes positively to team dynamics; actively supports the growth of IT colleagues., • Ethics & Professionalism — Works with integrity; maintains confidentiality of sensitive systems and data., • Strategic Thinking — Understands the organization's technology landscape and aligns infrastructure decisions with long-term goals., • Change Management — Develops and communicates workable implementation plans; guides teams through technology transitions., • Security Mindset — Applies a security-first approach to all infrastructure decisions; observes and enforces organizational security policies. PHYSICAL DEMANDS & WORK ENVIRONMENT • Frequently required to sit, stand, and walk throughout the workday., • Continually required to utilize hand and finger dexterity for keyboard and equipment use., • Occasionally required to climb, balance, bend, stoop, kneel, or crawl when accessing data center or server room equipment., • Occasionally exposed to extreme heat or cold (non-weather) in data center environments., • Must occasionally lift and/or move up to 45 lbs; frequently up to 20 lbs; continually up to 15 lbs., • Moderate noise level typical of an office and data center environment., • Specific vision requirements include close vision and color vision., • Some after-hours or on-call availability may be required to support critical infrastructure incidents or maintenance windows.

Job Description Altech Solutions is hiring three Tier 3 Operations Engineers for 24x7x365 shift coverage on the TSA DISCOVER II program — supporting the STIP platform that connects approximately 15,000 transportation security equipment units across 440 federalized airports. You will be on the front line of a Severity-1 SLA structure tied directly to the program's 98.9% Availability KPP. Shifts include nights, weekends, and holidays on a structured rotation. Compensation - Targeted range: $80,000–$100,000 base depending on experience and shift assignment, plus shift differential for nights/weekends. Three positions available. Position is contingent on contract award; proposal-phase consulting engagement available for the most senior incumbent candidate. Location: Springfield, VA (TSA HQ) — hybrid; with periodic on-site at DHS DC1 (Mississippi) / DC15 (Virginia) as required Employment Type: Full-time, contingent on contract award (anticipated September 2026); short-term proposal/consulting engagement also available Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award. Citizenship: U.S. Citizenship and ability to obtain Public Trust with SSI access. Security Clearance: Must have the ability to obtain Public Trust with SSI access Responsibilities • Provide Tier 3 incident response, triage, and resolution across STIP applications and infrastructure during your shift window., • Execute the daily operational verification checklist; monitor overnight batch processes and automated data transfers., • Engage Sev-1 incidents within SLA (≤8 hours including non-business hours), coordinate with on-call DBA, Network Engineer, and OEM contacts as needed., • Document all incidents in ServiceNow (or equivalent ITSM) with full RCA contributions for incident review., • Run data correction scripts under change control; coordinate emergency releases with the O&M Lead., • Hand off cleanly across shifts; maintain an accurate operational log.Required Qualifications, • Minimum 4 years of IT operations / Tier 3 support experience., • Willingness and availability to work rotating shifts including nights, weekends, and holidays., • Strong SQL fundamentals (basic queries, data validation, simple updates under change control)., • Hands-on experience with at least one enterprise ITSM tool (ServiceNow, Remedy, Jira Service Management, or equivalent)., • Familiarity with batch process monitoring and automated data transfer monitoring., • U.S. Citizenship and ability to obtain Public Trust with SSI access.Strongly Preferred, • ★ Direct STIP, DISCOVER I, or STEMM Tier 3 experience — even one shift-experienced incumbent on our team materially changes the staffing narrative we present to TSA., • Prior role with ASRC Federal supporting TSA STIP O&M., • ITIL Foundation certification.

Job Description Job Location – Los Angeles, CA or San Francisco, CA or New York, NY (Hybrid - 2 Days Onsite) Type - Contract (6 Months) Pay Rate – $50.00 - $65.00 Per Hour (W2 Only) Tasked with ensuring that IT services are defined and delivered effectively, efficiently and in alignment with business needs. Leverage ITIL framework expertise / experience along with knowledge of Service Now to implement best practices and improve ITSM processes across the global organization. Responsibilities: • Define / develop / enhance / document / implement / govern and champion ITIL processes inclusive of Incident Management, Change Management, Problem Management, Service Request Management – articulating roles and respective responsibilities., • Collaborate with Technology teams to establish, enhance and maintain service catalogs defining offered services and respective performance metrics, • Establish / Monitor / Track performance indicators / SLAs and take respective actions for non-conformance, • Establish and implement governance and oversight of ITSM processes to ensure currency and adherence, • Drive more efficient / effective operational processes, procedures, controls, and technologies with measurable reduction of risk and continual IT service improvement, • Establish and operate a Configuration Management Database (CMDB) that is tightly integrated into the ITSM processes, • Conduct audits and maturity assessments to identify areas for improvement and adherence to defined standards, • Design for an improved user experience, from the initial contact for support via a portal or other mean, considering self-service capabilities, automation, user communication and engagement until resolution, • Partner with relevant stakeholders / process owners to build out Knowledge Management capabilities, performance measures, dashboards., • Generate and present data analytics, visualizations and actionable insights, collaborating with global teams and leaders to understand and drive areas of improvement, • Accountable for ensuring that processes are fit for purpose, efficient and effective and align with business requirements and strategy Qualifications: • Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes, • Experience designing and managing ITSM processes within Service Now including but not limited to, Request Management, Knowledge Management, Service Level Management, Incident Management, with a user centric approach including automations and Self Service, • Strong ITSM knowledge and ability to demonstrate and clearly articulate understanding of Process Management & Governance, • Significant experience with systems analysis and design, business requirement definitions, data and process modeling, system workflow definition and implementation, • Demonstrated experience in leading process improvement and organization change initiative, • ITIL accreditation or equivalent, • Business Process Design & Modelling, • Strong organizational, stakeholder management, influencing and negotiation skills, • User engagement and requirements gathering

Job Description Altech Solutions is hiring a Senior Operations & Maintenance Lead to own steady-state operations and corrective maintenance for the TSA DISCOVER II program — sustaining the STIP platform that supports approximately 15,000 transportation security equipment units across 440 federalized airports. You will lead a team that includes Tier 3 Operations Engineers, DBAs, and a Network/Interface Monitoring Engineer, and will be the single technical owner for the 98.9% system Availability KPP. Compensation - Targeted range: $135,000–$155,000 base, plus performance bonus eligibility. Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award. Location: Springfield, VA (TSA HQ) — hybrid; with periodic on-site at DHS DC1 (Mississippi) / DC15 (Virginia) as required Employment Type: Full-time, contingent on contract award (anticipated September 2026); short-term proposal/consulting engagement also available Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award. Citizenship: Must be a U.S. citizen. Security Clearance: Must have the ability to obtain Public Trust with SSI access Responsibilities • Lead day-to-day STIP operations across CLIN 0002 (O&M) — incident management, corrective maintenance, daily operational verification, automated dashboard monitoring., • Own the corrective maintenance backlog: triage, prioritization, defect-to-release lifecycle, release management., • Drive the 98.9% Ao KPP and the Sev-1 SLA (≤8 hours including non-business hours) — including 24x7 on-call coordination with the Tier 3 ops team., • Coordinate STIX Client and external system interfaces (STIP-Secure Flight, STIP-CAT, STIP-EMD, future AIT/CPSS/BRT)., • Cross-CLIN coordination: bridge Enhancement sprint releases into O&M without operational disruption; transition Enhancement deliverables into sustained operations., • Lead monthly Service Management Reviews with TSA and report on QASP performance metrics., • Support Cybersecurity Posture (§4.3.4): monthly patching within 14 days, ConMon, STIG hardening coordination., • Mentor Tier 3 staff and serve as escalation path for complex incidents; lead Critical Incident Root Cause Analysis (§4.2.6).Required Qualifications, • Minimum 8 years of federal IT O&M experience, with at least 3 years in a Lead / Manager capacity., • Demonstrated track record managing systems with availability SLAs of 99% or higher., • ITIL Foundation certification; ITIL Practitioner or Expert preferred., • Experience with Agile / SAFe sprint integration into an O&M release cadence., • U.S. Citizenship and ability to obtain Public Trust with SSI access.Strongly Preferred, • ★ Direct STIP, DISCOVER I, or STEMM operational experience — knowledge of the STIP daily operational verification checklist, overnight batch processes, and known defect backlog is highly valued., • Prior role with ASRC Federal or other firm supporting TSA STIP O&M., • Experience with ServiceNow or equivalent ITSM tooling at federal scale., • Familiarity with TSANet and DHS DC1/DC15 hosted environments., • Active Public Trust at submission.

Job Description We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously improving IT processes to ensure services are delivered in a consistent, measurable, and secure manner. This is a player-coach role, combining hands-on technical expertise with team leadership. The ideal candidate thrives in both strategic and operational environments and is passionate about building scalable processes, improving service quality, and driving accountability across IT functions. Key Responsibilities IT Operations & End-User Support • Oversee and actively participate in Tier 1–3 support, • Own and optimize Incident Management and Service Request Management processes, • Manage IT ticket queues with clear prioritization, SLAs, and escalation paths, • Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR), • Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management • Act as process owner or lead contributor for:, • Incident Management, • Problem Management (root cause & trend analysis), • Change Enablement (Change Management), • Service Level Management (SLAs/OLAs), • Ensure proper incident categorization, prioritization, and closure quality, • Lead Problem Management reviews to eliminate recurring issues, • Define, track, and report on IT service metrics and KPIs, • Identify trends and proactively reduce incident volume, • Drive Continual Service Improvement (CSI) initiatives Team Leadership (Player-Coach Model) • Lead, mentor, and develop IT support staff, • Train team members on ITIL best practices and service delivery standards, • Promote structured ticket handling, documentation, and escalation discipline, • Foster a customer-first, process-driven culture Service Catalog, Asset & Vendor Management • Develop and maintain a Service Catalog with defined SLAs, • Manage IT asset lifecycle and CMDB (Configuration Management Database), • Ensure vendor services align with internal SLAs and OLAs Required Qualifications • 7–10+ years of IT experience with strong hands-on technical background, • 2–5 years of leadership or supervisory experience, • Proven experience working within or implementing ITIL-based environments, • Strong technical expertise in:, • Microsoft 365, Entra ID, Windows Server, Active Directory, • AWS cloud services, • Endpoint management (Intune, GPO, patching), • ITSM tools (ServiceNow, Freshservice, Jira Service Management, etc.), • Networking (VPNs, firewalls, routing, Wi-Fi), • Backup and disaster recovery, • Experience with automation/scripting (PowerShell), • Experience managing SLAs, ticket queues, and escalations Preferred Qualifications • ITIL Foundation certification (v4 preferred); advanced certifications a plus, • Experience in regulated environments (e.g., healthcare), • Familiarity with compliance frameworks (ISO 27001, SOC 2, HIPAA) Education Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field

Job DescriptionSenior Oracle APEX DeveloperEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ABOUT THE ROLE: We are seeking a skilled and detail-oriented ServiceNow Analyst II with 3+ years of experience to support and enhance our IT Operations Management (ITOM) capabilities, Configuration Management Database (CMDB), and Knowledge Management processes within the ServiceNow platform. The ideal candidate will possess strong analytical skills, a process-oriented mindset, and hands-on experience configuring and troubleshooting ServiceNow Discovery, Service Mapping, and the broader ITOM suite. This role plays a critical part in ensuring data integrity, service visibility, and relevant knowledge availability, supporting IT Service Management (ITSM), ITOM, and other business units across the enterprise. This role will be responsible for managing the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules, mapping critical business services, and maintaining industry-standard Knowledge Management frameworks. WHAT YOU'LL DO: CMDB (Configuration Management Database): • Support the maintenance, administration, and enhancement of the CMDB in ServiceNow., • Perform regular data quality audits using CMDB Health Dashboards, identifying and resolving orphan, stale, or duplicate CIs., • Collaborate with asset management, IT operations, and infrastructure teams to validate CI data and ensure alignment with the Common Service Data Model (CSDM)., • Assist in defining and maintaining CI classes, relationships, and attributes based on organizational requirements., • Contribute to CMDB governance policies, standards, and procedures to ensure the long-term health and usability of the platform., • Participate in CMDB audits and compliance activities. Knowledge Management: • Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module., • Assist in designing and implementing knowledge workflows, approval processes, and article lifecycle management., • Monitor and report on knowledge article usage, feedback, and quality, ensuring content remains accurate, relevant, and accessible., • Work with knowledge owners and contributors across departments to promote knowledge sharing, standardization, and taxonomy alignment., • Develop and maintain a knowledge base structure (categories, templates, metadata) for optimal user experience and searchability., • Support Knowledge-Centered Service (KCS) practices, if applicable. WHAT YOU'LL BRING: • In-depth understanding and background in ITOM Visibility (ServiceNow Discovery & Service Mapping), CMDB, and Knowledge Management administration., • Strong hands-on experience with MID Server installation, configuration, and management., • Familiarity with protocols used in Discovery (e.g., WMI, SSH, SNMP, PowerShell) and experience integrating via REST/SOAP APIs., • Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM, Intune, Kandji, Tanium) utilizing Service Graph Connectors or custom integrations., • Experience developing and maintaining CMDB technical design standards aligned with the CSDM framework., • Experience designing relevant Knowledge Management Frameworks and Knowledge bases on the ServiceNow Knowledge application., • Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements., • Strong technical leadership skills and a solid understanding of overall IT infrastructure (networks, servers, virtualization, cloud)., • Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences., • Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion., • Demonstrated ability to prioritize and balance multiple activities effectively REQUIREMENTS: • In-depth understanding and background in CMDB, ServiceNow Discovery, and Knowledge Management administration on ServiceNow Platform., • Experience developing and maintaining CMDB technical design standards., • Demonstrated experience creating/maintaining CMDB technical documentation., • Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements., • Experience designing relevant Knowledge management Frameworks and Knowledge bases on the ServiceNow Knowledge application., • Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM), Intune, Kandji, Tanium and data consumers., • Excellent understanding of Knowledge Management practices and industry standard frameworks that can be implemented in ServiceNow., • Strong technical leadership skills., • Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences., • Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion., • Demonstrated ability to prioritize and balance multiple activities effectively., • Resourcefully takes the initiative to accomplish goals and objectives., • Strong understanding of the overall IT infrastructure.

The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space. Job Summary The Principal Director, Service Operations, serves as a strategic and operational leader, responsible for driving productivity, enhancing user experiences, and delivering exceptional quality of IT & customer services across the organization. Acting as the primary representative of the Enterprise Information Services (EIS) division, this role oversees a diverse portfolio of enterprise IT operations, including end-user platforms (e.g., mobile, AV, and telephony), productivity tools (e.g., M365 and CRM), service desks (both classified and unclassified), and the vendor management office. This encompasses optimizing service provider relationships, managing hardware and software assets, and overseeing IT procurement services. Reporting to the Deputy CIO/General Manager of the EIS Division, the Principal Director prioritizes customer service excellence and operational performance by leveraging robust IT service management (ITSM) practices and ensuring seamless delivery of key platforms such as M365 and ServiceNow. Serving as a trusted partner to executive leadership and IT teams, this role fosters collaboration to maintain secure, resilient, and scalable IT services. By advancing operational maturity, standardizing processes, and championing continuous improvement, the Principal Director ensures exceptional service delivery and drives measurable outcomes that support organizational success. The selected candidate will be required to work full-time, on-site at our facility in Chantilly, VA or El Segundo CA. What You'll Be Doing Operational Strategy & Service Excellence • Develop and execute the IT operations and user experience strategies to ensure service availability, reliability, and scalability across classified and unclassified environments, • Define and monitor operational KPIs, SLAs, and Experience Level Agreements (XLAs) to track and enhance service performance and user satisfaction, • Establish and maintain runbooks, operational playbooks, and standardized operating procedures to ensure consistent and efficient operations., • Drive a customer-centric IT culture focused on service excellence and operational efficiency Incident, Problem, & Change Management • Oversee enterprise-wide incident management, including escalation, communication, root cause analysis, and recovery efforts, • Oversee problem management processes to identify systemic issues and eliminate recurring failures, • Manage the change management process in partnership with Application Development, Infrastructure, and Security teams to balance speed and risk mitigation, • Ensure consistent adherence to ITIL-based service management practices, driving continuous improvement initiatives. Collaborate with infrastructure and cloud teams to maintain high availability, reliability, and scalability of IT systems, • Leverage operational data, automation, and analytics to eliminate root causes and improve service resilience Service Desk & End-User Experience • Manage the enterprise service desk function, ensuring fast resolution times, high-quality support, and positive user experiences, • Drive initiatives to enhance quality of service, self-service capabilities, automation, and ticket reduction, • Align service desk operations with end-user platforms (e.g., endpoint engineering, identity, and collaboration tools) for seamless user support, • Improve service turnaround times, quality, and customer satisfaction metrics across all support channels Cross-Functional Collaboration & Mission Support • Partner with Stakeholder Partners to align IT operations with mission and business priorities, • Collaborate with Application Development, Infrastructure, and Security teams to support deployments, upgrades, and platform changes, • Coordinate with data management teams to ensure operational readiness and support for analytics platforms, data pipelines, and mission-critical services, • Ensure operational compliance with NIST, CMMC, and corporate governance frameworks Governance, Compliance & Risk Management • Participate in OCIO governance forums, contributing to strategy, alignment, and operational planning, • Identify and mitigate operational risks, ensuring regulatory and corporate compliance for classified and unclassified environments., • Maintain documentation, controls, and evidence to support audits and meet internal and external regulatory requirements Leadership, Team Development & Vendor Oversight • Lead and mentor a team of IT operations, service desk, vendor management professionals across multiple locations, • Foster a culture of accountability, reliability, and continuous improvement within the team, • Develop training, certification, and career development plans to build a high-performing workforce, • Oversee vendor and managed service provider relationships, ensuring cost-effectiveness, performance, and value delivery, • Manage budgets, resource allocation, and co-sourcing arrangements to optimize operational efficiency Key Outcomes & Value Delivery • Support organizational growth and productivity improvements by continuously evaluating and enhancing IT infrastructure and operations, • Drive innovation through data-driven insights, automation, and continuous improvement initiatives, • Deliver measurable value through operational excellence, cost optimization, and exceptional user experiences What You Need to be Successful Minimum Requirements: • Bachelor's degree in computer science, Information Systems, or a related field is required, • A minimum of (10) years of progressive IT leadership experience, with at least 5 years in senior IT operations, service delivery, or enterprise IT roles is required, • Must be extremely customer-focused, solution-oriented and results-driven, • Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams and executive leadership, • Demonstrated success in leading large, geographically dispersed teams, managing budgets, and delivering enterprise-scale IT services, • Strong strategic thinking, problem-solving, and decision-making skills with the ability to manage complex projects and deliver results on time and within budget, • Expertise in ITIL frameworks, and IT service management processes, including incident, problem, and change management, • Proven ability to lead and motivate diverse teams, fostering a culture of accountability, collaboration, and continuous improvement, • This position requires ability to obtain and maintain a security clearance, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance How You Can Stand Out It would be impressive if you have one or more of these: • Understanding and hands on application of organizational change management frameworks is a plus, • Holding one or more ITIL certifications is preferred, • Experience supporting mission-critical or secure environments in regulated industries such as aerospace, defense, or federal organizations is value-add We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills. (Min - Max) $180,800.00 - $271,200.00 Pay Basis: Annual Leadership Competencies Our leadership philosophy is simple: every employee, regardless of level and role, can demonstrate leadership. At Aerospace, our commitment is our people. To cultivate our talent and ensure that we have a strong pipeline of future leaders, we want individuals who: • Operate Strategically, • Lead Change, • Engage with Impact, • Foster Innovation, • Deliver Results Ways We Reward Our Employees During your interview process, our team will provide details of our industry-leading benefits. Benefits vary and are applicable based on Job Type. A few highlights include: Comprehensive health care and wellness plans Paid holidays, sick time, and vacation Standard and alternate work schedules, including telework options 401(k) Plan - Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire Flexible spending accounts Variable pay program for exceptional contributions Relocation assistance Professional growth and development programs to help advance your career Education assistance programs An inclusive work environment built on teamwork, flexibility, and respect We are all unique, from various backgrounds and all walks of life, yet one thing bonds all of us to each other-the belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation. Equal Opportunity Commitment The Aerospace Corporation is an equalopportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color,religion,geneticinformation, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you're an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at 310.336.5432 or by emailat peoplemangmnt.mailbox@aero.org .You can also review Know Your Rights: Workplace Discrimination is Illegal.

Job Locations US-CA-Beverly Hills Job ID 2026-3836 Division Internova Travel Group # of Openings 1 Max USD $30.21/Hr. Min USD $18.41/Hr. Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home. Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue., • Responsible for first line Tier 2 technical support., • Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software., • Utilize remote control software to remotely troubleshoot and fix user problems., • Image, configure, and maintain laptops, desktops, and printers., • Troubleshoot phone issues (with assistance from in-house telecom department as needed)., • Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software., • Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management., • Escalate IT issues when necessary., • Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable., • Able to work extended hours in the event of serious problems or scheduled work., • Able to work as part of the after-hours team rotation for on-call., • Provide clear & concise information through written and verbal communications., • Evaluate documented resolutions and analyze trends for ways to prevent future problems., • Build rapport and elicit problem details from help desk customers., • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution., • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications., • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Test fixes to ensure problem has been adequately resolved., • Perform post-resolution follow-ups to help requests., • Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery., • Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience., • 3+ year(s) experience supporting end-user computing technical service support in a business environment., • Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)., • Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus., • Experience supporting Mac OS is a plus., • Experience with onboarding process a plus., • Experience supporting remote users via VPN, RDP, and other remote access tools., • Understanding basic cybersecurity principles and ability to follow IT security policies and best practices., • Good time management and multi-tasking skills., • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred., • Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide., • Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location., • Flexibility to work occasionally after-hours or weekends as needed., • Ability to participate in on-call rotation schedules when necessary., • Experience working in a team-oriented, collaborative environment., • Demonstrates initiative and follow-through to ensure successful results., • Strong ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain technical information quickly., • Excellent written and oral communication skills., • Ability to present ideas in user-friendly, non-technical language., • Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Strong customer service orientation with a commitment to user satisfaction and white glove service., • Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

What will you do as a West Coast IT & Operational Technology (OT) Support Engineer? Vopak is seeking a proactive, hands-on Junior to Mid-Level IT Support / Field Technician to provide on-site support across our West Coast terminals, covering both IT and Operational Technology (OT) environments. This dual-purpose role is critical to maintaining operational continuity. The technician will support the acceleration of IT Workplace Maintenance and Modernization initiatives while also providing foundational OT system support to ensure maximum uptime, system reliability, and regulatory compliance. This position offers strong development potential, providing exposure to advanced OT systems and infrastructure under the guidance of senior technical leaders. It is an excellent opportunity for a technically driven professional looking to expand skills across both IT and industrial operational environments. What do we offer you? \n • Competitive, market-based compensation package depending on your experience and\n, • knowledge.\n, • Career development and growth opportunities.\n, • Medical / Dental / Vision Insurance\n, • Flexible Spending Account Options\n, • Short Term/Long Term Disability Insurance\n, • Basic and Supplemental Life/AD&D Insurance\n, • 401(k) Incentive Savings Plan\n, • Paid Holidays (Fixed and floating)\n, • Paid Time Off and Sick Days\n, • Additional Benefits: \n • Tuition Reimbursement\n, • Employee Assistance Program\n, • Accident Insurance\n, • Legal Plan\n, • Critical Illness Insurance\n, • Hospital Indemnity Insurance\n, • Legal Plan\n, • ID Theft Insurance\n, • Universal Life\n\n\n\n What do we expect from you as a West Coast IT & Operational Technology (OT) Support Engineer? \n • Ongoing professional development in IT infrastructure, endpoint management, networking, or foundational OT systems is encouraged.\n, • 2-4 years of hands-on IT support experience in a field, industrial, or multi-site environment. Experience supporting Windows endpoints, laptops, peripherals, printers, and mobile devices in a corporate environment.\n • Working knowledge of ITSM tools (e.g., ServiceNow) and familiarity with ITIL-based incident and request management processes.\n, • Experience maintaining asset inventories and configuration data (CMDB exposure preferred).\n, • Exposure to network troubleshooting (basic connectivity, switches, VLAN awareness, Wi-Fi diagnostics).\n, • Experience supporting meeting room or collaboration technologies (Google Workspace, conferencing systems, ClickShare, etc.).\n, • Familiarity with Active Directory user administration (account provisioning, access management, group membership).\n, • Exposure to industrial, operational, or regulated environments (OT, manufacturing, energy, terminals, maritime, etc.) is preferred but not required\n, • Associate's degree in Information Technology, Computer Science, Information Systems, or a related technical field.\n, • Alternative: Relevant technical training from a recognized vocational or trade school program.\n, • Relevant technical certifications are a plus (e.g., CompTIA A+, Network+, ITIL Foundation, Google Workspace, Microsoft, or similar).\n\n Competencies \n • \nAdvanced Troubleshooting & Field Support Skills. Demonstrates strong hands-on technical capability to diagnose and resolve hardware, software, network, and endpoint issues in a multi-site operational environment.\n, • \nIT/OT Learning Agility. Exhibits high growth potential and willingness to develop foundational knowledge of OT and automation systems (e.g., SCADA, industrial controls) under senior guidance.\n, • \nContinuous Development Mindset. Proactively pursues training and certifications to expand expertise in IT infrastructure, cybersecurity, and OT-related systems.\n, • \nOperational Ownership & Independence. Capable of serving as the primary on-site IT point of contact, ensuring service continuity, issue follow-through, and stable terminal operations.\n, • \nCross-Functional Communication. Communicates clearly and professionally with terminal leadership, end users, and Global IT functional teams, effectively bridging local needs with enterprise standards.\n, • \nStructured Problem Solving Under Pressure. Demonstrates the ability to triage incidents quickly, prioritize effectively, and minimize operational downtime in time-sensitive environments.\n, • \nSecurity & Compliance Awareness. Applies a disciplined, detail-oriented approach to access control, endpoint governance, and adherence to regulatory and cybersecurity requirements.\n\n What does your day look like? Your core responsibilities are: I. IT & Project Support \n • On-Site IT Workplace Support. Provide hands-on support for company desktops, laptops, Chromebox, mobile devices, printers, and peripherals across offices and terminals.\n, • Incident, Request & Problem Management (ITIL-Aligned). Manage tickets through ServiceNow (INC, RITM, PRB) in compliance with ITIL processes.\n, • IT Asset & Configuration Management (CMDB Accuracy). Maintain high-quality asset data and lifecycle compliance.\n, • Meeting Room, Collaboration & AV Technology Support. Support Google-native meeting rooms, Chromebox systems, audiovisual (AV) equipment, and collaboration tools aligned with Vopak Global IT standards, ensuring dependable conferencing, display, and presentation capabilities.\n, • Vendor & Cross-Functional Coordination. Work closely with Global IT functional teams, regional leadership, and third-party vendors.\n, • IT/OT Project & Operational Support. Execute additional IT and foundational OT tasks and projects as assigned to support terminal operations, modernization initiatives, and business continuity.\n\n II. Operational Technology (OT) & Cybersecurity Support \n • Provide immediate, hands-on triage and real-time incident response for critical OT and IT systems to minimize operational downtime.\n, • Assist in the enforcement of OT security protocols, including managing network segmentation, and ensuring compliance with maritime security standards.\n, • Be responsible for asset management, maintaining an accurate inventory, and managing the lifecycle of critical IT and OT assets.\n, • Implement new cybersecurity regulations and ensure full compliance with cybersecurity configurations and standards.\n, • Identify and resolve infrastructure vulnerabilities and application deployment issues across the terminals.\n\n The Target Compensation for this role is $78,000-$82,000 per year. Work Environment Office AND Terminal Employee This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104°F (40°C) and some exposure to cold of generally no less than 15°F (-10°C) in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE. Physical Demands While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employees may be required to travel by air, rail, bus, or car. Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas. Inclusion & Diversity: Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential. It is Vopak's policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws. Accommodations If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact [email protected]. Want to start as a West Coast IT & Operational Technology (OT) Support Engineer? Are you ready to share your vision and contribute to Vopak's projects? Then start as a West Coast IT & Operational Technology (OT) Support Engineer and apply now!

At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.ServiceNow Senior Consultant - IT Service Management (ITSM).In the digi

Job Description Job Type: Full-Time Pay Range: $28/hour ($58,000 annually) Position Summary We are seeking a motivated and customer-focused Help Desk Technician (IT Support Specialist I) to join our IT team. This role serves as the primary point of contact for end-user technical support and is responsible for delivering hands-on IT assistance across office and warehouse environments. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive mindset. This role combines desk-side support, device deployment, field support, and operational follow-through while partnering with senior IT staff to ensure reliable and efficient technology support across the organization. Key Responsibilities End-User Support • Serve as the first point of contact for IT support requests and incidents, • Troubleshoot Windows operating systems, Microsoft Office applications, login/account issues, printers, and connectivity problems, • Support desktops, laptops, mobile devices, peripherals, and user-facing technology, • Configure and troubleshoot printers, multifunction devices, and related hardware, • Provide timely communication and updates to end users throughout the support process, • Ticket Management & Documentation, • Manage incidents and service requests through ticketing platforms such as Freshservice, Freshdesk, ServiceNow, or similar systems, • Accurately document troubleshooting steps, resolutions, deployments, and device changes, • Maintain organized records of support activity and inventory updates, • Contribute to IT documentation, SOPs, and knowledge base articles Field Support & Deployments • Perform on-site support in office and warehouse environments, • Stage, deploy, install, replace, and decommission workstations and equipment, • Mount and replace hardware including workstations, cameras, and peripherals, • Assist with basic cabling and physical equipment installations, • Support CCTV systems with device replacement and connectivity troubleshooting Asset & Operational Support • Maintain accurate inventory records for IT assets and equipment, • Assist with procurement, staging, tracking, and lifecycle management of devices, • Gather operational details, photos, and documentation for projects and issue tracking, • Escalation & Team Collaboration, • Perform initial troubleshooting and determine when escalation is necessary, • Escalate unresolved issues to Tier 2/3 IT staff with complete documentation, • Collaborate with team members to minimize downtime and ensure timely issue resolution Required Qualifications • 1–3 years of experience in a Help Desk or IT Support role, • Strong troubleshooting experience with:, • Windows operating systems, • Microsoft Office applications, • Printers and peripherals, • End-user hardware, • Experience with Active Directory user management, permissions, and group membership, • Familiarity with ticketing or ITSM systems (Freshservice, Freshdesk, ServiceNow, Jira Service Management, etc.), • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and connectivity troubleshooting Preferred Qualifications • Experience with endpoint management tools such as Intune or SCCM, • Familiarity with ITIL concepts and service management practices, • Experience with structured cabling (Cat6, fiber), • Familiarity with VoIP or telephony systems, • Experience supporting CCTV or surveillance systems, • Experience in warehouse or multi-site environmentsCompany DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Job DescriptionDescriptionVenturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team. Astrolab is looking for a hands-on IT Manager to support and execute our technology strategy in a fast-paced aerospace environment. This is an entry-level management role designed for a seasoned IT professional with 10+ years of experience and prior lead and/or supervisory experience who is ready to step into leadership. The role is responsible for delivering reliable IT operations, managing projects, and supporting business-critical systems. This role will partner closely with senior IT leadership to ensure secure, scalable, and efficient technology services across the organization. What you'll do: • IT Operations, • Support day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications, • Partner up with Cybersecurity team to maintain all company endpoints, • Ensure high availability, performance, and security of IT systems, • Assist in implementing IT policies, standards, and procedures, • IT Service Management (ITSM), • Support and improve ITSM processes (incident, request, change, and problem management), • Drive adoption of ITIL-aligned best practices, • Monitor service metrics and help improve SLA performance, • Audio/Visual (A/V) Systems, • Oversee conference room technology, collaboration tools, and digital signage, • Ensure reliable A/V experiences for meetings, executive presentations, and events, • Troubleshoot and coordinate upgrades or deployments, • Aerospace / Regulated Environment Support, • Operate within a regulated environment (e.g., ITAR/EAR, CUI considerations), • Support compliance and security initiatives aligned with frameworks such as NIST, • Assist with audits, documentation, and vendor reviews, • Leadership & Team Support, • Provide guidance to junior IT staff and service desk personnel, • Act as an escalation point for complex technical issues, • Foster a customer-focused IT culture What you'll bring: • 10+ years of experience in Information Technology, • Prior experience managing or leading IT projects, • Foundational leadership or team lead experience (formal management a plus), • Experience working in an aerospace, manufacturing, or other regulated environment, • Strong understanding of IT infrastructure (servers, networking, cloud, endpoints), • Experience with ITSM tools (Jira) and processes (incident, change, request management), • Hands-on experience with Audio/Visual (A/V) technologies, • Strong troubleshooting and problem-solving skills, • Excellent communication and stakeholder management skills Additional Responsibilities, • Must be able to bend, crouch, reach, and crawl on occasion (I.e. running network cables and installing hardware) Benefits and Perks • Join a team of best-in-class engineers building the foundation of planetary surface exploration, • Equity ownership in the company, • Comprehensive health benefits, including medical, dental, vision, and mental health support, • 401(k) plan with company match, • Flexible PTO and parental leave, • Home office set up reimbursement, • Weekly lunch stipend, plus complimentary snacks and beverages on-site, • Once a month social hour on-site with food and drinks

Job DescriptionSalary: Job Title: Service Desk Manager Location:Studio City, California (Onsite) Role Overview: Base8 isseekingan experienced and proactive Service Desk Manager to lead our Studio City, California service desk operations. In this onsite, full-time role you will serve as the critical operational bridge between our India-based Service Desk team and US-based project teams, ensuring seamless IT support delivery, rigorous adherence to service-level commitments, and strong cross-functional alignment with businessobjectives. You will be the face of IT service quality for our USoperations owningthe incident lifecycle from first contact through root-cause closure, shaping the day-to-day experience of every end user who reaches out for support, and continuously improving the processes, tools, and talent that make the service desk run. This is a hands-on leadership role that demands both strategic thinking and a willingness to roll up your sleeves. Key Responsibilities: Service Desk Leadership • Direct and oversee all day-to-day service desk operations supporting US-based users, setting clear performanceexpectationsand holding the team accountable to SLA, KPI, and quality benchmarks., • Act as the primary escalation point for P1/P2 critical incidents and major service disruptions; make real-time decisions about resource allocation, communication cadence, and executive notification., • Conduct regular queue reviews toidentifybottlenecks, ticket aging risks, and workload imbalances, intervening proactively to keep resolution times on target., • Produce and present weekly and monthly service desk performance reports to US leadership, translating raw metrics into clear business-impact narratives and improvement recommendations. Global Team Coordination • Partner with the India-based Service Desk leadership to design and enforce shift-handoff protocols thateliminateinformation loss and ensure true 24/7 support coverage., • Standardize ticket-handling procedures, escalation paths, knowledge-basearticles, and runbooks across global teams so that any agent, anywhere, can delivera consistentuser experience., • Chairregular governance and performance-review meetings with offshore counterparts, tracking action items, surfacing risks, and celebrating wins., • Serve as a cultural liaison, building trust and rapport across time zones and fostering a one-team mindset despite geographic distance. Stakeholder & Client Management • Embed yourself in US project teams during new initiative launches and technology transitions, ensuring support readiness trained staff, documented runbooks, and agreed SLAs before go-live., • Translate complex technical service issues into plain-language business communications for non-technical stakeholders,maintainingconfidence and transparency at all times., • Build andmaintaina stakeholder feedback loop,gatheringsatisfaction data,actingon themes, and closing the loop with demonstrable service improvements. Incident & Problem Management • Own the full incident lifecycle detection, triage, assignment, resolution, and post-incident review ensuring every step meets documented procedures and contractual commitments., • Lead structured root-cause analysis (RCA) sessions for recurring and high-impact incidents, driving corrective and preventive actions throughto verifiedclosure., • Maintainan accurateand up-to-date known-error database (KEDB) and knowledge base so frontline agents can resolve repeat issues faster and with greater consistency., • Identifypatterns of systemic failure and own the formal problem record through investigation, workaround development, and permanent fix delivery. Process Improvement & Tooling • Continuously audit service desk workflows to remove waste, reduce manual effort, and improve first-call resolution rates and mean time to resolution (MTTR)., • Champion ITIL best practices across the team, ensuring service management disciplines change, release, configuration, and capacity management are respected and integrated into daily operations., • Identifyand lead automation initiatives from chatbot deflection to auto-remediation scripts that reduce ticket volume and free agents for higher-value work., • Evaluate,procure, and configure ITSM tooling enhancements in partnership with the infrastructure and engineering teams. Team Development & Culture • Recruit, onboard, mentor, and develop onsite service desk staff, setting clear individual performance goals and conducting formal reviews in compliance with California employment law., • Design andmaintaina structured training curriculum covering technical skills, soft skills, and product knowledge, keeping the team current as technology and client needsevolve., • Recognize and reward high performance; address performance gaps through a documented, fair, and legally compliant coaching and progressive-discipline process., • Cultivate ateamculture grounded in accountability, psychological safety, continuous learning, and genuine care for the end-user experience. Required Qualifications • Bachelors degree in Information Technology, Computer Science, or a related field or equivalent combination of education and directly relevant work experience., • 5+ years of progressive experience in IT service desk or technical support environments, with demonstrable growth in scope and responsibility., • 2+ years in a formal leadership or management role, including direct people-management responsibilities such as hiring, performance reviews, and coaching., • Proventrack recordmanaging distributed or globally dispersed teams, with sensitivity to cross-cultural communication challenges and time-zone complexity., • Hands-onproficiencywith one or more enterprise ITSM platforms (e.g.,HaloPSA,Connectwise,ServiceNow, Jira Service Management, Zendesk,Freshservice)., • Solid working knowledge of ITIL v3 or v4 service management processes and their practical application in a managed-services or enterprise support context., • Strong analytical skills with the ability to build, interpret, and present service performance dashboards and trend analyses. Preferred Qualifications • ITIL Foundation certification orhigher;HDI Support Center Manager (HDI-SCM) or similarcredentialis a plus., • Experienceoperatingwithin a global delivery model, specifically coordinating with India-based delivery teams in a follow-the-sun coverage model., • Exposure to IT project transitions, managed services onboarding, and service-readiness activities., • Familiarity with scripting or automation tools (e.g., PowerShell, Python, or workflow automation platforms) as applied to service desk operations., • Experience designing oroptimizingself-service portals and AI-assisted ticket deflection capabilities. Key Competencies • Exceptional written and verbal communication equally comfortable briefing a CIO and coaching a frontline agent., • Sound judgment under pressure, with the decisiveness to act quickly and the discipline to document and learn afterward., • Customer-centric mindset that treats every end-user interaction as an opportunity to build or erode organizational trust., • Organizational agility: able to manage competing priorities, shifting deadlines, and ambiguous situations without losing focus on outcomes., • Coaching and feedback orientation: you invest in peoples growth because you understand that team capability is the ultimate service desk performance lever. Success Metrics Performance in this role will be evaluated against the following indicators, reviewed quarterly: • SLA compliance rate across P1P4 incident categories, • Mean Time to Resolve (MTTR) trends, by priority and category, • End-user satisfaction (CSAT) scores and response rates, • First-call / first-contact resolution (FCR) rate, • Recurring incident rate (a measure of problem management effectiveness), • Knowledge-basearticleutilizationand self-service deflection rate, • Team retention, development milestone completion, and engagement indicators, • On-time delivery of service improvement initiatives Work Schedule & Environment This is a full-time, onsite position based at Base8.ios Studio City, California office. The standard work schedule is Monday through Friday, 9:00 AM 6:00 PM Pacific Time, with a one-hour unpaid meal break in compliance with California Labor Code 512. Due to the global nature of this role, occasional early-morning or evening calls with the India-based team may berequired.These instances will be communicated in advance wherever operationally possible.On-call responsibilities for major incident response may apply and will be governed by a separate on-call policy compliant with California law. California rest-period entitlements: employees receive a paid 10-minute rest break for every four hours worked (or major fraction thereof),in accordance withCalifornia IWC Wage Order requirements. Equal Employment Opportunity Base8.io is an equal opportunity employer. We do not discriminateon the basis ofrace, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, military or veteran status, marital status, or any other characteristic protected by federal, California state, or local law. This policy applies to all terms and conditions of employment, includingrecruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants with disabilities may request reasonableaccommodations at any stage of the application or employment process. How to Apply Submit your resume and a brief cover letter outlining your service desk leadership experience and your approach to managing global teams to Sandeep@base8.io. Applications will be reviewed on a rolling basis. We look forward to hearing from you.

Job Description Dexian Government Solutions is recruiting for a Service Management Lead (SML) to support our contract at the Environmental Protection Agency (EPA) Multi-Regional IT Support Services (MRITSS) R9 in Los Angeles, CA. Target Salary: $150,000.00 Position Overview: Serves as the primary Government liaison and escalation POC at the task order level. Oversees IT support and ITIL service management processes, ensuring effective execution, continual improvement, and alignment with ISO 20000 standards. Provides governance for service processes, procedures, tools, knowledge management, and training programs. Coordinates with engineering, operations, service desk teams, and external contractors to ensure seamless service delivery. Manages contractor resources, scheduling, deliverables, risk mitigation, security clearance requirements, and performance assessments across all Region 9 locations. Job Duties: • Responsible for being the primary liaison to the Government at the task order level. Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed. Leads continual improvement of processes and manages the lifecycle of services., • Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools. Oversees knowledge management, training and education programs. Aligns service processes and activities to the ISO 20000 Information Technology - Service Management standard. Assigns a Named Technical Representative for each task order service processes., • Collaborates with service managers and functional leaders including engineering, operations, and service desk as well as other EPA contractors and service providers to enable seamless service execution across the service area., • At the task order level, serves as the primary point of contact (POC) to the agency IT leadership. Serves as primary escalation and point of contact (POC) for service activities. Oversees cross-project planning for contractor resources, scheduling, milestones, and deliverables for on-time submission of contract deliverables. Identifies, assesses, and resolves complex business issues and risks and facilitates resolution and risk mitigation. Manages contractor resources, scheduling, and training to maintain contractual performance obligations and ensure relevancy of staff., • Participates in all contract level meetings with agency and directing and coordinating changes, concerns and/or updates to support contract management. Ensures back-office support to properly process invoicing. Ensures adherence to the processes, procedures, standards, and policies by SP team personnel. Oversees personnel security clearance requirements and manages performance assessments and evaluations. Provides oversight and governance for all service activities. Collaborates with agency IT leadership team to prioritize innovations and improvements, share survey results, and provide customer feedback on services portfolio., • Assist with supervision of day-to-day operations supporting regional IT service desk and deskside support activities across all Region 9 locations., • Identify, research, troubleshoot, and resolve complex technical problems and escalated incidents; serve as final escalation authority for complex incidents and root cause investigations., • Create, manage, and maintain escalation procedures to ensure service levels and operational performance are maintained., • Develop, maintain, and quarterly update documented SOPs for all key tasks., • Provide Monthly Operational Status Reports to the COR capturing completed tasks, staffing status, financials (labor, travel, ODC), SLA compliance, trend analysis, and upcoming planned activities., • Provide technical leadership and guidance to Regional IT Support Specialists and support personnel across all Region 9 field locations., • Support VIP users (approximately 5% of user population requiring Priority 1 expedited response), teleworkers, travelers, and remote/offsite users., • Perform deskside support, endpoint troubleshooting, hardware/software support, mobility support, and remote support activities via EPA ITSM platform., • Support AV/VTC operations, conference room support (quarterly rotating checks required), peripheral device support, and user setup activities., • Support inventory management, equipment tracking, hardware deployments, and lifecycle management activities using the Agency Asset Management System (AAMS)., • Support onboarding activities including new user setup, telecommunication support, endpoint configuration, PIV/CAC issuance coordination, and EPA system access setup., • Coordinate with EPA EISD enterprise service desk for Tier 1/2 integration, Operational Level Agreement (OLA) compliance, and EPA ITSM platform workflow management., • Participate in root cause analysis and continuous service improvement initiatives to improve operational performance and user satisfaction across the Region 9 service area., • Lead Phase-In Transition planning; provide Draft and Final Transition Plans within 30 days of award covering transition methodology, key events, risks, and Key Personnel identification, • Perform financial management functions including monthly invoicing, budget tracking, and responding to Government audit or external review requests., • Ensure compliance with EPA operational policies, service management procedures, ISO 20000-1 standard, and all applicable federal security and regulatory requirements. Required Qualifications: • 10 years of experience managing IT Support Services with scope and complexity.(Note: This is a hard PWS/TE 3-7 requirement - do not accept candidates below this threshold.), • 2+ years of experience in IT service management or operational leadership functions., • Demonstrated experience troubleshooting and resolving complex technical issues in enterprise environments., • Demonstrated experience working closely with IT managers, Business Process Partners (BPPs), and end users to establish processes and service level objectives (SLOs) consistent with defined service level expectations., • Demonstrated experience managing teams of IT professionals supporting a large Area of Operations (AO) with a highly mobile workforce., • Experience supporting geographically dispersed users, teleworkers, and remote workforce operations., • Demonstrated experience utilizing ITSM platforms and incident management processes., • Experience supporting SLA-driven operational environments., • Experience with ServiceNow for incident management and enterprise ITSM workflow operations., • Demonstrated familiarity with Federal IT security requirements including FISMA, NIST SP 800-53, EPA IT Directives, Rules of Behavior, and PIV/CAC requirements., • Strong customer service, communication, and technical troubleshooting skills., • Ability to prioritize workload, manage escalations, and operate effectively in a fast-paced support environment., • Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations., • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce., • Familiarity with Federal IT security requirements. Certification Requirements: • ITIL v3 Expert and/or ITIL 4 Managing Professional, • Certified TBM Executive (CTBME) Education Requirements: Bachelor's degree in business administration, business management, information systems, information technology, engineering, or equivalent experience. Clearance Requirements: Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company Description Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. http://Lintechglobal.com/wp-content/uploads/2017/09/posterscreenreader_optimized.pdf #DICE #LI-LM1 This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening. Job Posted by ApplicantPro

Job Description SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This role serves as the Single Point of Contact (SPOC) for IT service requests, ensures SLA compliance, supports SOX controls, and drives continuous service improvement. Providing exceptional customer service in every situation is a key component of this role. The ideal candidate embraces continuous improvement and innovation, is willing to be hands‑on when needed, and proactively seeks more efficient and cost‑effective ways to deliver IT services. Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act. REQUIRED DUTIES 1. Oversees and manages daily Service Desk operations, ensuring efficient, professional, and proactive service delivery with a strong customer service commitment, and serving as the Single Point of Contact (SPOC) for IT service requests through ServiceNow and approved channels., 2. Provides functional and technical support for hardware, software, and applications, ensuring all incidents and service requests are properly logged, tracked, prioritized, and resolved within defined SLAs., 3. Manages and leads Service Desk staff, including assignment, prioritization, workload balancing, and performance oversight across phone, walk in, remote, and on site support., 4. Owns incident, escalation, and major incident management, ensuring effective coordination across resolver groups, timely stakeholder communication, and post incident review., 5. Acts as the primary coordination point for complex incidents and service requests, including those requiring multiple tasks or resolver teams., 6. Monitors ticket health and SLA performance, reviews troubled or aged tickets, drives timely resolution, and enforces accountability., 7. Establishes and maintains Service Desk best practices, including incident management, escalation handling, change control awareness, and customer communication standards., 8. Sets and enforces customer service and service quality standards, monitoring response times, resolution outcomes, and overall service effectiveness., 9. Identifies trends and improvement opportunities in incidents and service requests, initiates problem records as appropriate, and ensures service improvement actions are completed., 10. Manages desktop computing and endpoint environments, ensuring laptops, PCs, and access devices meet performance and security standards, including oversight of deployments, patching, and recurring failures., 11. Manages IT asset inventory, including hardware, software, and related supplies, ensuring accurate tracking and lifecycle management., 12. Develops and delivers operational and performance reports for management, leadership, and audit purposes, including Service Desk productivity and service metrics., 13. Recruits, manages, and develops Service Desk personnel, including performance evaluations, training, scheduling, delegation, and disciplinary actions in alignment with organizational practices., 14. Collaborates effectively across the organization, working with business units, vendors, and cross functional stakeholders within a matrix environment to support business needs., 15. Supports audits, compliance activities, and special projects, including data gathering, reporting, and adherence to organizational policies, procedures, and regulatory requirements., 16. Applies sound judgment and decision making in accordance with established policies, procedures, and approval limits, using coaching and feedback to support employee development., 17. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training., 18. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action., 19. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions., 20. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values., 21. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct., 22. Performs duties specific to the position and other functions as assigned. MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • Bachelor’s degree from a four (4) year college or university, or equivalent education from a technical or trade school; or a minimum of 5+ years of related IT experience, or an equivalent combination of education and experience, • Bilingual in Korean and English preferred., • Experience supporting banking operations and business units, including familiarity with Fiserv and operating within regulated financial services environments., • Extensive experience managing enterprise-scale Microsoft environments, including complex Active Directory (multi-OU, delegated administration), Azure AD / hybrid identity environments, Exchange (on‑premises and/or Exchange Online), and Microsoft 365 administration across identity, access, and collaboration services, • Strong knowledge of enterprise identity and access management (IAM) concepts, including RBAC, security vs. distribution groups, mailbox permissions, and delegated access., • Hands‑on experience supporting endpoint and user computing environments, including installation, configuration, troubleshooting, and support of Windows OS, domain‑joined environments, and associated enterprise hardware and peripherals such as PCs, laptops, printers, and Android‑ or iOS‑based mobile devices., • Proficiency with enterprise‑approved remote support tools, specifically BeyondTrust Remote Support, to provide secure onsite and remote user assistance, in alignment with organizational security and access control policies., • Hands‑on experience with Service Desk / ITSM platforms, such as ServiceNow, utilized as the primary system of record for incident, service request, access management, escalation handling, SLA monitoring, and audit evidence tracking., • Experience with endpoint management and patching solutions, such as BigFix and/or Microsoft Intune, including vulnerability and update remediation., • Working knowledge of authentication and secure access technologies, including VPN, MFA, and modern authentication flows., • Experience supporting user access lifecycle management, including onboarding, role changes, offboarding, access reviews, and enforcement of least‑privilege principles., • Demonstrated experience supporting audit, compliance, and security initiatives, including reporting, documentation, and evidence collection aligned with SOX and FFIEC expectations., • Demonstrated ability to plan, organize, and manage departmental activities, including setting objectives, developing strategies, budgeting, staffing, coaching, and performance management., • Ability to work with minimal supervision while effectively managing assigned responsibilities. Pay $112,600 - $160,900 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts. We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law. The application window for this position is expected to close on July 8, 2026.

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