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Job DescriptionWe are Glassbox, and we are looking for a CX Engineer to join our global team.Our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit.Will you join us on this journey? What You Will Do? Premium Customer Engagement • Act as a designated technical expert for a portfolio of Premium customers., • Proactively engage in technical health checks, case reviews, and solution consultations., • Analyze and resolve complex issues in web and mobile applications, covering both frontend and backend layers., • Use advanced web analysis tools (e.g., Chrome DevTools, Fiddler, Postman, Wireshark) to dissect HTTP/HTTPS traffic, browser behaviors, APIs, and session replay logs., • Maintain detailed internal documentation and contribute to the Support Knowledge Base with deep-dive articles and troubleshooting guides., • Serve as the interface to R&D and DevOps for complex issues requiring product-level fixes., • Stay ahead of product releases, security updates, and industry best practices across web, mobile, and cloud platforms., • Suggest product or support process enhancements based on recurring issues or customer feedback. What You Will Need Must-Have • 3+ years of technical support experience in SaaS, web applications, or client-server environments, • Strong experience in troubleshooting on Windows and Linux, • Deep understanding of HTTP, HTML, cookies, JavaScript, REST APIs, JSON, • Skilled in using logs, APM tools, and browser/network analysis tools, • Excellent written and verbal communication in English, with experience supporting enterprise-level customers, • Familiarity with AWS environments, including EC2, CloudWatch, and basic networking, • Experience with mobile app platforms (iOS/Android), React Native, or similar frameworks, • Exposure to tag managers, CDNs, and session replay tools, • Prior experience in B2B enterprise support, Technical Account Management (TAM), or Professional Services roles, • Proven experience providing dedicated support to Premium or strategic clients, including regular engagement (e.g., weekly calls, QBRs) and high-touch service

Job Description Position: Data Engineer w/Azure Company Overview: Direct Recruit Agency is a leading recruitment agency that specializes in providing top talent to companies across various industries. Our team is dedicated to connecting the best candidates with the right companies, and we are currently seeking a skilled Data Engineer to join our growing team. Job Overview: As a Data Engineer, you will be responsible for designing, building, and maintaining our company's data infrastructure. You will work closely with our data scientists, analysts, and other team members to ensure the accuracy, security, and accessibility of our data. Your role will be crucial in helping our company make data-driven decisions and achieve our business goals. Key Responsibilities: • Design and implement data pipelines to collect, process, and store large amounts of data from various sources., • Develop and maintain data warehouses, data lakes, and other data storage solutions., • Collaborate with data scientists and analysts to understand their data needs and provide them with the necessary tools and resources., • Build and maintain data integration and ETL processes to ensure data accuracy and consistency., • Monitor and troubleshoot data pipelines and systems to identify and resolve any issues., • Implement data security measures to protect sensitive information., • Stay updated on industry trends and best practices in data engineering and recommend improvements to our data infrastructure., • Train and mentor junior data engineering team members. Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field. 5+ years of experience in building out data pipelines in Python or Java 2+ years of experience working in Azure Cloud Service Experience with data processing platform, such as Azure Data Factory Experience with data lake/data marts/data warehouse Experience with transactional database engines, such as SQL server Fluent with SQL for data analysis Excellent analytical and problem-solving skills with the ability to think quickly and offer alternatives both independently and within teams. Exposure working in an Agile environment with Scrum Master/Product owner and ability to deliver Experience with Spark Experience working in Hadoop or other Big data platforms Exposure to deploying code through pipeline Good exposure to Containers like ECS or Docker Working experience in a Linux based environment Direct experience supporting multiple business units for foundational data work and sound understanding of capital markets within Fixed Income Knowledge of Jira, Confluence, SAFe development methodology & DevOps Proven ability to work quickly in a dynamic environment. Bachelor's degree Computer Science or a related field. Ability to communicate the status and challenges with the team Demonstrating the ability to learn new skills and work as a team • Strong programming skills in languages such as SQL, Python, and Java., • Experience with data warehousing and ETL tools such as AWS Redshift, Informatica, or Talend., • Knowledge of data modeling and database design principles., • Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud., • Excellent problem-solving and analytical skills., • Strong communication and collaboration skills. Why Work for Us: At Direct Recruit Agency, we value our employees and provide a supportive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for career growth and development. As a Data Engineer, you will have the chance to work with cutting-edge technologies and make a significant impact on our company's success. If you are a motivated and skilled Data Engineer looking for a challenging and rewarding opportunity, we encourage you to apply and join our dynamic team at Direct Recruit Agency.

Our client, a global asset management firm, is seeking a Junior DevOps Engineer to support their internet-facing infrastructure in a high-performance, technology-driven environment. Collaborate with development and engineering teams to ensure system reliability. Qualified candidates with a strong De