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  • Shift Supervisor, Team Leader
    Shift Supervisor, Team Leader
    12 days ago
    $19–$24 hourly
    Full-time
    Jackson Heights, Queens

    We’re looking for a hands-on Team Lead to support the daily operations of multiple business locations. (All within walking distance 1-2 block radius) This role works alongside our managers, providing guidance, support, and an objective perspective to help maintain high operational standards. This is not a store manager position. Instead, you’ll work across three locations, helping managers succeed by identifying opportunities for improvement, ensuring consistency, and making sure nothing gets overlooked. If you have a keen eye for detail, enjoy coaching others, and take pride in operational excellence, we’d love to meet you. Key Responsibilities Operational Support * Visit multiple locations to ensure smooth day-to-day operations. * Partner with managers to improve efficiency without disrupting their leadership. * Identify operational issues, inconsistencies, or opportunities that may be overlooked. * Conduct opening, mid-shift, and closing walkthroughs. * Follow up to ensure corrective actions are completed. Staff Leadership & Development * Assist managers with employee coaching and training. * Help onboard new team members. * Reinforce company policies, procedures, and service standards. * Support managers in developing strong, accountable teams. Quality, Safety & Compliance * Ensure locations meet company cleanliness and operational standards. * Verify compliance with health, food safety, and sanitation regulations where applicable. * Inspect kitchens, customer areas, storage rooms, and workspaces. * Help locations remain inspection-ready at all times. Customer Experience * Observe guest interactions and identify opportunities to improve service. * Assist in resolving customer concerns professionally. * Promote a positive, welcoming environment for both guests and employees. Inventory & Operations * Monitor inventory practices and help reduce waste. * Verify deliveries, storage procedures, and organization. * Report operational trends and recommend improvements. * Assist ownership with operational reporting and follow-up. Facilities & Maintenance * Identify maintenance needs before they become larger problems. * Coordinate with managers to ensure repairs are completed. * Help maintain safe, clean, and organized facilities. Qualifications * Leadership experience in restaurants, hospitality, retail, or multi-unit operations.(2 years minimum) *Food Handlers Certificate (must ) * Strong observation and problem-solving skills. * Ability to build relationships and coach others with professionalism and respect. * Excellent communication and organizational skills. * Self-motivated, dependable, and detail-oriented. * Bilingual (English/Spanish) preferred. * Flexible schedule and reliable transportation. What We’re Looking For We value someone who: * Notices the little things others miss. * Leads through support rather than authority. * Builds trust with managers and staff. * Takes ownership without needing constant supervision. * Believes that great operations are built through consistency and teamwork. Benefits: • Employee discount, • Flexible schedule, • Growth Potential, • Paid time off Work Location: In person

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  • Front of House Manager
    Front of House Manager
    29 days ago
    $75000–$80000 yearly
    Full-time
    Manhattan, New York

    One Michelin-starred, Casa Mono is seeking an FOH Manager. Celebrating 21 years of award-winning service, located just east of Union Square. Our Spanish seasonal menu is based on sustainable seafood, a whole animal butchery program, and produce from Union Square Greenmarket. Our wine list consists of nearly 600 wines, representing a thoughtful and thorough selection of Spain’s rapidly expanding world of wine. New York Times Top 100 Restaurants in NYC New York Times 3-Stars Michelin 1 Star since 2009 Role Description: This is a full-time position for FOH Manager. We are looking for a candidate who takes a 'hands-on' approach to management and is willing to lead by example and with empathy. You will work to support our staff to successfully provide guests with a service that is warm, knowledgeable & appreciative. In addition to being present on the floor during service, your job duties will include events, and administrative tasks such as composing daily reports, cash handling, ordering & closing the restaurant. The ideal candidate will have a keen eye for detail, strong leadership skills, and a passion for hospitality. They will positively lead and inspire the service team, contributing to a collaborative work environment and culture. Desired Qualifications: Excellent communication and interpersonal skills Attention to detail and ability to work in a fast-paced environment Passion for wine and understanding of Spanish wine varietals and regions Efficient in OpenTable and Toast POS Systems Must have 2 years experience in an NYC restaurant as a Manager Food Handlers certification preferred Have a warm, positive, and noticeably appreciative demeanor toward guests and colleagues Be able to effectively communicate, give and take constructive criticism, and productively lead a team Must be able to easily adapt and improvise. Must have a strong focus, heightened attention to detail, organizational skills, and a passion for the hospitality industry We Are an Equal Opportunity Employer Please reply to this post with your resume and cover letter. We offer comprehensive benefits: medical, dental, vision, 401K, vacation

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