Store Assistant Manager
10 days ago
New York
Job Description JOB TITLE Store Assistant Manager REPORTS TO Store General Manager JOB TYPE Full Time Employee, Non-Exempt TEAM MSP Store LOCATION Manhattan, NY Overview: The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment. Key Responsibilities: 1. Financial, Operational Oversight, and Revenue Growth: • Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours., • Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed., • Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables., • Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives., • Monitors café appearance and coordinates with the team to ensure issues are resolved promptly. 2. Staff Coordination and Development: • Assists in recruiting, training, and supporting café staff and supervisors., • Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities., • Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards., • Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments. 3)Guest Service and Relations: • Supports achieving and maintaining overall guest service goals through team coordination., • Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction., • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. 4)Compliance and Safety: • Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws., • Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed. Qualifications: • Minimum of 2 years of experience in the F&B or similar industry., • Bachelor’s degree in business, marketing, or a related field preferred., • Excellent written and verbal communication skills., • Ability to handle multiple projects simultaneously and work under pressure., • Strong organizational and project management skills., • Friendly and personable demeanor., • Proficient in Microsoft Office and relevant software., • Bilingual (Korean and English) preferred., • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs., • Must become certified in the Tous Les Jours specified food safety program within 30 days of employment. Employee Benefits • Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1, • Short Term and Long-Term Disability Leave (short term 100% covered), • 401(k) Company Match, • Life allowance Reimbursements (Monthly), • Cellphone Reimbursements, • Employee Discounts (40% off CJ products & services), • Paid Time Off (generous and increases by tier!), • Paid Creative Leave (up to 4 weeks specified on years of service), • Paid Holidays (11 days), • Employee Club Activities (movie, e-sports, book, sports activity club, etc.), • & Much More