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Job Description The Customer Success organization focuses on ensuring that clients receive maximum value from our products through the combined expertise of Product Education, Implementation, Success Management, and Support. These teams work together to drive strong client outcomes and long-term adoption. This role sits within the Implementation Services team and is primarily aligned to Lease, Marketing and Data (LMD) projects, with the flexibility to support Activate engagements when needed. Our team ensures the successful rollout of VTS products and continuously improves time to value for clients. As an Implementation Manager, you will guide clients through onboarding their data, approving project milestones, and adopting VTS products. To succeed in this role, you should bring prior experience in project management and SaaS, strong communication skills, and the ability to operate independently. This role is well suited for someone who enjoys structured execution, detailed workflows, and completing the tasks required to keep projects moving, especially during the first phase of their journey at VTS. Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. Here's what you can expect as an Implementation Manager • Work cross-functionally across teams at VTS to support a consistent client experience from pre-sale through implementation and early adoption, • Plan, schedule, and manage project timelines from kickoff through go live while ensuring milestones are delivered on time and within scope, • Support technical onboarding including client data collection, data ingest coordination, integration reviews, validation, and troubleshooting, • Facilitate recurring project touchpoints to ensure clients are meeting requirements and progressing toward approval and adoption, • Create clear and structured implementation plans based on client goals, including data workflows, automation opportunities, and recommended processes, • Manage hands on implementation tasks such as reviewing data, updating configurations, preparing documentation, coordinating follow ups, and executing process checklists, • Maintain high attention to detail while balancing recurring task driven work with end to end project ownership, • Collaborate with internal teams to escalate blockers, resolve issues, support UAT, and ensure a smooth handoff into ongoing support, • Flex between LMD and Activate projects as needed while maintaining a consistent delivery standard What VTS Values & How We Show It: • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!, • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!, • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!, • Move as One - We work in an open floor plan to promote cross-functional collaboration., • Take Ownership - Be an owner of the company you're building with our equity packages., • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! About VTS: VTS is the industry's only AI-driven platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, VTS is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe - providing real-time and predictive analytics built from the most advanced data and technology stack in the industry With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and AI-powered workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. Backed by top VCs and headquartered in New York, VTS is transforming the entire real estate industry. VTS maintains offices in New York, London, Toronto, Chicago. To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn. Pay TransparencyAt VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. Base salary is market-driven at the point in time of offer and is based on tier 1 market data. The salary for this role will range between $76,000 to $93,000 and is determined by a few factors including your skills, prior relevant experience, quality of interviews, leveling, and geography.EEO GuidelinesVTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at Privacy Policy

Job Description Concierge Job Summary: Job Description: The Concierge position is fully accountable for all day-to-day front desk operations, specifically focused on residents, visitors, and employees. Reports to: Property Management Wage Status: Non-Exempt (Eligible for overtime) Job Responsibilities: Resident Retention • Properly greet and direct each visitor, resident, or staff member when entering the building., • Handle resident concerns and requests on a timely basis or direct them to the proper property management staff member., • Assist the Leasing/ Property Management Staff implement resident retention programs., • Assist Property Manager with the distribution of all company or community-issued notices., • Consistently implement policies of the community., • Answer all incoming telephone calls with a friendly tone., • Log every package into the book or system, depending on the system your property uses. All residents must pick up the package at the front desk and must show his or her ID to sign out and obtain the package., • Must maintain all confidential information regarding residents., • Inform residents to call the maintenance hotline if they have maintenance issues., • Call the resident when a visitor arrives., • Obtain a government issued ID from the visitor and properly document information., • Record every name of each visitor; verify that the name matches the name on the ID, and the time of entry of each visitor., • Direct each visitor where to go after allowing him or her to access the building., • When working in the lobby, you must greet each leasing prospect and walk them to the leasing office. You must open the door for them and introduce the prospect to a leasing specialist., • When a leasing agent is on a tour, you must greet the leasing staff and VIP with a friendly smile., • Have the leasing prospect fill out the leasing information form., • Closely monitor our security cameras and report any suspicious activity to security., • Learn and ensure compliance with all company, local, state and federal safety rules., • Report all unsafe conditions to Property Manager immediately. Additional Requirements: • Attendance is an imperative job function., • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees., • Ability to perform lifting (at least 50 lbs), stand and walk for 8 hours, and perform other physically demanding duties as directed., • Ability to work all shifts, including nights and weekends., • Ability to communicate clearly and effectively with customers, colleagues and supervisors in spoken and written English to ensure successful completion of job duties. Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Are you an experienced Assistant Property Manager ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU! Under the direction of the Property Manager, our Assistant Property Managers are responsible for assisting with the overall management of the residential properties. MMS Group is seeking an experienced Assistant Property Manager for a residential property located in Brooklyn, NY. Key Responsibilities: * Professionalism: Maintain a professional image and attitude in keeping the objectives of Management and residents' welfare * Policy Adherence: Assist in adherence to the Policy Handbook and Procedures Manual * File Management: Prepare and maintain complete resident and general office files * Leasing Support: Assist in showing units and screening applicants * Income Verification: Assist in certifying residents' income * Rent Collection: Assist in the collection of rent and preparation of receipts. * Notices Preparation: Prepare late notices and notices to pay rent * Legal Proceedings: Work with the manager regarding legal proceedings * Market Analysis: Maintain records of rental levels of comparable units in surrounding areas * Inspection Management: Maintain tickler files for annual apartment inspections and assist in the annual unit inspection process * Work Order System: Assist in the maintenance work order system and in following purchase order procedures * Office Supplies: Order office supplies within established budgeted guidelines * Inventory Management: Assist in maintaining all required inventories for project supplies and equipment * Correspondence: Assist in typing and/or maintaining weekly and monthly reports and advertising preparation * Greeting: Answer the phone and greet residents and visitors pleasantly and professionally * Communication: Maintain professional communication with residents, applicants, and representatives of other companies * Additional Duties: Perform other duties as outlined in the job description Desired Skills: * Tenant Certifications: Ability to complete tenant certifications Requirements: * Experience: minimum one year of property management experience * Education: Minimum high school education or equivalent * Leadership: Capable of performing duties of the Property Manager in their absence * Problem-solving: Ability to work well with and troubleshoot resident/client issues. * Organizational Skills: Strong organizational skills. * Software Proficiency: Experience with RealPage OneSite or similar property management software. * Computer Skills: Proficient in Microsoft Office (Word, Excel, Outlook). About Us: For fifty years, MMS Group and its affiliates (Arco Management and TUC Management) have been dedicated to quality property management. Our growing portfolio exceeds 40,000 residential units and includes affordable housing cooperatives, subsidized rental properties, supportive housing, and conventional apartment buildings. Our clients include progressive building owners, governmental agencies, real estate entrepreneurs, financiers, not-for-profit organizations, and cooperative and condominium boards. While each community and client are unique, each share our singular commitment to excellence. Why join our Team? We invite you to join our growing team of dedicated professionals in a high-tech environment. We offer competitive salaries, benefits, and opportunities for growth and advancement through continuous training and education programs. Contact us today to see how you can achieve your MMS Edge. Perks and Benefits: MMS Group believes in a healthy work-life balance. Keeping our employees in mind, here is a list of a few benefits we offer: * Paid Holidays: 12 paid holidays per year. * Paid Time-Off: Up to 2 weeks PTO in the first year, increasing with tenure. * Healthcare Plans: Comprehensive Medical, Dental, and Vision plans are available after 60 days of employment. * Health Reimbursement Account: Up to $3K per calendar year. * Life Insurance: Company-paid life insurance. * Retirement Savings: Company-matched 401(k) retirement savings plan. * Certifications and Licensing: Company-paid certifications and licensing. * And much more! Are you the person we’re looking for? Apply now. Visit us at for more details! Equal Opportunity Employer

Job Description Job Title: Office Administrator Location: New York 10018 Salary/Payrate: $210K-$250K, bonus and AWESOME benefits!!! Work Environment: Hybrid (2 days WFH) Term: Permanent / Fulltime Bachelor’s degree required: Yes Referral Fee: AMS will pay $1,000 should the person you refer gets hired JOB DESCRIPTION #LI-AV1 The Office Administrator will ensure office functions and business professionals are aligned to deliver exceptional service to internal and external clients consistently with Firm standards and objectives; lead and manage office operations and procedures and ensure smooth day-to-day functioning focusing on efficiency and time management; be responsible for developing internal office communication protocols, streamlining administrative procedures (secretarial and facilities), office business services professionals supervision, and task delegation. Main responsibilities: • Work closely with the Administrative Services Supervisor, United States Facilities Manager, and Partner in Charge implement Firm strategies, processes, policies, guidelines, and reporting to support efficient, high-quality services in the office; ensure that suitable office space is provided to maximize productivity for all employees, • Lead all In-Market Operations and Administration employees, • Manage and assist the Facilities lead in office space planning, maintenance, and renovations as necessary, and serve as the point of contact with office landlords; liaise with the facilities team and relevant vendors on office lease requirements, • Organize and/or manage (in conjunction with facilities and other teams) key office meetings (partner meetings, practice group, office retreats, committee meetings, etc.) and internal and external events and gatherings; responsible for managing/coordinating all office administration tasks such as catering, reception, and cleaning services, • Ensure, in cooperation with the Facilities lead, best-in-class facilities (and facilities management) that effectively represent the brand and our standing in the market; supervise with the Facilities lead all office administration, hospitality reception, and cleaning services, • Work closely with the Regional Director of Administration and Administrative Support Manager to ensure efficient delivery of secretarial support, with a target to meet secretarial ratios set by the Firm; adopt common processes, • Supervise the office secretarial supervisor to ensure that the workflow, performance, and training of legal secretaries meet the needs of our internal and external clients, • In consultation with the office secretarial supervisor, determine optimal secretarial staffing assignments, manage utilization, and monitor workloads, • Manage the annual performance evaluation and compensation processes for secretaries in collaboration with the Human Resource Manager, Office Administrative Services Supervisor, and Administrative Support Manager, • Establish a working relationship with Partner in Charge and Finance Business Partners to support their daily office requirements and budget management; work closely with Partner in Charge and regional functional leaders to ensure services are delivered effectively and local practice group needs are being met, • Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness and communication and instilling a high-performance culture, • Manage relationships with strategic partners, leasing companies, vendors, facilities managers, and suppliers, • Monitor key metrics such as engagement, strategic goal accomplishments, effective vendor management, service expenses, and compliance, • Engage with Office Services representatives to ensure the collection of data on mandatory office supplies is ongoing and ensure procurement is managed effectively, • Network with peers to represent the Firm positively and communicate local market conditions and developments (competitor strategy, lateral moves, industry trends) to leadership, • Other duties as assigned to deliver the North America Office and Firm strategy and operational effectiveness to the New York office Skills and experience: • A bachelor's degree is required, preferably in business administration, finance, human resources, or a related field. MBA is not required, but a plus, • Strong relevant experience with office management and administration, preferably in a law firm or professional services environment, • Able to manage multiple stakeholders, managing partners, and functional in-market business partners to build strong relationships, communicate effectively, be comfortable working in large, complex environments, and be highly credible and persuasive, • Able to engage with key external stakeholders, brokers, and vendors, • Highly disciplined approach to executing strategies and programs to achieve the Firm's operational objectives, • Well-developed and sophisticated organizational, communication, and interpersonal skills, with demonstrated ability to collaborate and build trust with partners and business professionals at all levels, • Strong ability to readily comprehend business objectives, lead, motivate, and mentor other professionals, including diligently addressing performance concerns, • Organized, detail-oriented individual with strong project management skills and the ability to balance competing priorities in a time-sensitive environment, • High level of discretion, diplomacy, and a commitment to maintaining the highest level of confidentiality, • Strong entrepreneurial skills and business-focused mindset to effectively drive operations in a diverse and multicultural environment, • Proven track record of strong budgeting experience and financial skills to effectively manage office operational and administrative costs

Job Description Leasing and Compliance Assistant Summary Description Reporting to the Director of Leasing and Compliance, the Leasing and Compliance Assistant is responsible for assisting the Leasing and Compliance Department with general administrative and office support in an effort to uphold WSFSSH’s goal of providing permanent and safe housing. The Leasing Specialist serves as an additional support to WSFSSH building managers in these areas. Key Responsibilities • Respond to housing inquiries in a timely fashion and track application requests, • Create mail merges and track responses, • Assist the Occupancy team with scheduling interviews, • Obtain and maintain third-party income and asset verification forms, • Communicate housing outcomes to applicants via phone, email or mail, • Scan documents and maintain updates of files as necessary and/or requested, • Assist with the HCR annual Rent Registration process, • Ability to manage large amounts of data such as annual contract rent increases, legal rents, rent rolls, file audit findings/responses, compliance deadlines, etc., • Assist with preparing reports as required for various city, state, and federal agencies in a complete and timely manner, • Assist with inputting information into RealPage’s OneSite, WSFSSH’s property management database, • Assist with lease-up of new WSFSSH developments, • Occasional minute taking at meetings, • Travel between Central Office and other WSFSSH sites as necessary, • Attend training sessions and conferences as required for enhancement of job skills, • Excellent written and spoken communications skills, • Strong office/organizational skills, • Ability to problem-solve independently, • Proficiency in Word, Excel, Outlook, Teams, and Internet search/usage, • The ability to liaise effectively with supervisor, Leasing and Compliance staff, and other WSFSSH employees throughout the organization to achieve the Leasing and Compliance Team’s goal, • Bilingual (English and Spanish) a plus, • High School / General Equivalency Diploma preferred WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Powered by JazzHR mPgo1jSo82

Job Description A property management firm is seeking an experienced Administrative Property Operations Manager to oversee a portfolio of multifamily properties from its Brooklyn office. This role involves managing administrative processes, supervising a small team, and ensuring efficient communication between on-site property staff and ownership. Responsibilities Include: * Overseeing daily operations and administrative workflows for multiple properties * Supervising and mentoring a team of three administrative staff * Coordinating between property staff, ownership, and office teams * Reviewing and authorizing expenses, credits, and vendor invoices * Monitoring occupancy, maintenance performance, and property budgets * Visiting out-of-state properties monthly or as needed Ideal Qualifications: * Prior experience in property or real estate operations required * Strong leadership, organization, and communication abilities * Ability to multitask and manage projects across multiple properties * Familiarity with leasing, maintenance oversight, and financial tracking * Professional demeanor with the ability to work independently Salary: $70k - $100k/Year To apply, please send your resume to

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Provide administrative support services for leasing and operations at two sites. This position will interact with a diverse group of prospects, applicants, and residents to facilitate their specific needs or to successfully direct them to the correct internal contact. Sound judgment is required in order to plan, prioritize, and organize a varied workload to ensure the delivery of high-value support and related services. Responsibilities: • Prioritize, organize, prepare and distribute internal/external documents and ensure accuracy thereof, • Field incoming calls and correspondence, • Assist with special projects as directed, • Maintain discretion in the handling of confidential information, • Carry out routine tasks with little supervision, • Act as liaison with other departments and internal business units, • Maintain resident call notes, • Perform other general duties as defined by the assigned department, • Greet prospects and residents with a warm smile; offering beverages, • Answer phones (Phone tree option #1 New Leasing Inquiries), • Check reception voicemail and promptly return calls the same day, • Stock Tour Folders, Water Bottles, Marketing Material as needed, • Maintain a high standard of office appearance, • Clear conference rooms between appointments, • Load dishwasher at the end of the day and unload upon opening the office. Maintain kitchen appearance., • Check paper stock and toner in library printer daily, • Schedule Appointments; Same day response to all internet inquiries and online appointments, • Call all appointments to confirm appointments prior to 10 AM each morning, • Maintain Agent Rotation for appointments and walk-in traffic, • Record Brokers and Direct calls + internet inquiries+ Traffic +RV Traffic on tracker reports daily, • Save signed leasing documents to the resident data file, • If no Leasing Associate is available, assist with setting up applicants on Durst systems (MRI), • Prepare and review the end of day leasing traffic, source and pending/closed deals report., • Create e-sign renewals and send to residents, • Assist with amenity/bike/storage agreement/amenity rental reservations and audits thereof; complete chargebacks for lockouts and pool fees., • Enter operation related request in appropriate Durst system (e.g. Rise Buildings, OrigamiRisk, Moved.com, JackJaffa, etc.), • Assist with updating marketing and elevator screens on Exterity and Mosaic programs, • Setting up new or removing former residents from MRI, Durst App, Genetec Security Desk, Amazon Hub, Con Edison, Emsys, and other workflow systems., • Assisting with statement of deposit accounts via MRI software (uploading move out inspections/SODA packets to MRI SODA page, printing statements, requesting bank back-ups, sending to upper management for signature, updating SODA report, following up with collections or Guarantor's for outstanding balances), • Assist in issuing lease violations, or escalating nuisances to legal department, • Process invoices in workflow; Creating purchase and work orders, • Updating resident call notes in MRI resident notes daily, • Assist with aged delinquency calls, • Assist with reporting, renewals, operations, resident services and move in coordinator responsibilities, as required, • Follow up on Open/Pending/Closed service request. Solicit resident feedback. Close work orders from day prior on building portal., • Demographic Report- update monthly, • Check NEW LEASE and Renewal entry in trackers and MRI daily, • Create monthly Lease Expiration Reports for the properties, • Update the Rent Registrations Monthly, • College graduate and knowledge of NYC residential real estate preferred, • 3-5 years of administrative experience preferred, • Ability to interact effectively with diverse groups, • Ability to work independently and in team settings, • Possess a high level of attention to detail, • Effective oral and written communication., • Maintains a professional demeanor EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description Overview Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! We are seeking a highly motivated and customer-focused Residential Property Handyperson to join our vibrant team and contribute to the overall maintenance, satisfaction and well-being of our residents. The ideal candidate will be proficient in a variety of repair and maintenance tasks, contributing to the overall well-being of the property and ensuring a safe and comfortable environment for residents. Essential Functions • Perform routine maintenance and repairs on residential units, including plumbing, electrical, HVAC, appliance repair, and carpentry tasks., • Address minor HVAC issues, Inspect, troubleshoot, and repair household appliances to ensure functionality and safety and collaborate with specialized technicians for major repairs. Coordinate with vendors for appliance replacements when necessary., • Paint and complete drywall repairs to maintain a fresh and appealing appearance throughout the property., • Repair and replace flooring materials as needed, ensuring a safe and aesthetically pleasing environment., • Perform routine maintenance on units in preparation of apartment turns, and maintain maintenance shop, including related inventory of supplies., • Conduct regular safety inspections, identifying and addressing potential hazards promptly., • Be available for on-call duties and respond to emergency maintenance requests outside regular working hours., • Comply with workplace safety and OSHA regulations., • Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds., • High School diploma or equivalent and / or previous experience in a handyman capacity is preferred., • Knowledge of safety protocols, building codes and utilization of related machinery and tools is required., • Strong problem-solving skills and attention to detail., • Currently possesses EPA 608 Universal technical certification, S12, S13, S95, P99 or capable of obtaining the required certifications. Cy1Tn6r3fQ

Job Description HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City. The Property Management Clerical Assistant provides vital administrative and clerical support to the Property Management team. This role is essential for the smooth operation of the property management office, encompassing tasks such as tenant communication, rent collection, data management, and general clerical duties. Hourly Rate: $20 per hour (depending on Experience) Work Schedule: Monday to Friday 9:00am- 5:00pm Key Responsibilities: • Telephone and Reception: Answer and direct incoming calls from tenants and vendors. Provide first-level support for inquiries and route calls to appropriate staff members as needed., • Rent Collection: Collect rent checks from tenants, provide receipts, and record transactions accurately. Deposit checks and handle any related banking activities., • Financial Record Keeping: Utilize Excel or relevant property management software to update and maintain accurate records of rent payments received and outstanding balances., • Accounts Receivable: Contact tenants in arrears to discuss outstanding payments and document these communications for follow-up and resolution., • Assist in the preparation of correspondence, reports, and other documents related to property management., • Maintain tenant files, process applications, and assist with tenant screening procedures., • Coordinate with maintenance staff to schedule repairs and follow up on outstanding work orders., • Support the leasing team by scheduling viewings, preparing leasing documents, and assisting with move-in/move-out procedures., • Maintain office supply inventory and reorder supplies as needed., • Assist with the planning and execution of tenant events and community engagement activities., • High school diploma or equivalent required; associate degree in business administration or related field preferred., • At least one year of clerical or administrative experience; experience in property management is a plus., • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software., • Strong customer service and interpersonal skills, with the ability to communicate effectively with tenants and staff., • Strong organizational skills and the ability to multitask in a fast-paced environment., • Detail-oriented with a high level of accuracy in all tasks., • Ability to maintain confidentiality and exercise discretion. Powered by JazzHR Y9GpZsWaR0

Job Description Stonehenge owns and manages several luxury residential apartment buildings throughout Manhattan. We are currently looking to fill a handyman positions at One QPS Owner LLC. Responsibilities • Responsible for maintenance of assigned building, • Conduct move in and move out inspections, • Conduct daily routine work orders; repair cabinets, counter tops, closets, appliances, etc, • Inspect all building mechanical to identify any failures or breakdowns, • Maintain inventory of building necessities, • Relevant maintenance experience required, • Experience with plumbing and electrical systems required About Stonehenge Management LLC Stonehenge NYC and its affiliated companies is a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction and leasing. Stonehenge, together with its investment partners, owns and manages a portfolio of properties in Manhattan valued at approximately $2.1 billion. The portfolio is comprised of 18 income-producing properties with 3,000 apartments representing 2.5 million square feet of prime real estate. Stonehenge is recognized for its above-and-beyond customer service platform and five-star lifestyle programming. The Stonehenge NYC team is comprised of dedicated professionals committed to providing the best in quality, service and potential for growth throughout its portfolio. This is your chance to become a part of a team with a proud history and growing future. Stonehenge provides an environment rich with opportunities for growth and career advancement. Be challenged, celebrated, and inspired. Be a part of something great and continue building your career with us! We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Powered by JazzHR glbkmws91K

Job Description Overview Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! We are seeking a highly motivated and customer-focused Residential Property Handyperson to join our vibrant team and contribute to the overall maintenance, satisfaction and well-being of our residents. The ideal candidate will be proficient in a variety of repair and maintenance tasks, contributing to the overall well-being of the property and ensuring a safe and comfortable environment for residents. Essential Functions • Perform routine maintenance and repairs on residential units, including plumbing, electrical, HVAC, appliance repair, and carpentry tasks., • Address minor HVAC issues, Inspect, troubleshoot, and repair household appliances to ensure functionality and safety and collaborate with specialized technicians for major repairs. Coordinate with vendors for appliance replacements when necessary., • Paint and complete drywall repairs to maintain a fresh and appealing appearance throughout the property., • Repair and replace flooring materials as needed, ensuring a safe and aesthetically pleasing environment., • Perform routine maintenance on units in preparation of apartment turns, and maintain maintenance shop, including related inventory of supplies., • Conduct regular safety inspections, identifying and addressing potential hazards promptly., • Be available for on-call duties and respond to emergency maintenance requests outside regular working hours., • Comply with workplace safety and OSHA regulations., • Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds., • High School diploma or equivalent and / or previous experience in a handyman capacity is preferred., • Knowledge of safety protocols, building codes and utilization of related machinery and tools is required., • Strong problem-solving skills and attention to detail., • Currently possesses EPA 608 Universal technical certification, S12, S13, S95, P99 or capable of obtaining the required certifications. 5Aq2dvmiCj

Job DescriptionSalary: $112-$123K. With top performance, you are also eligible to become a shareholder in our company and earn equity. Benefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.Location: We will be making one hire located in any of these locations: NYC, San Francisco, Houston, or Atlanta. This role will require 25-50% travel.Reports to: Our SVP of Operations Your Mission:Your mission is to oversee day-to-day service delivery at multiple client locations. Upon hire, you will manage locations across the country. For each of our sites in these cities, you will manage and support your onsite host teams, ensuring high-quality operations that align with client expectations and our company standards. Think of your role as the essential bridge between the frontline team members that you manage (our hosts) and our leadership team. Your Legacy:As a result of your time in this role, you supported Playbook in exponential growth nationwide. You were able to retain both your clients and host teams, and the way your team performed elevated the bar for the rest of our company. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.What You're Responsible For: • Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors, event managers, and fitness team members) across multiple client locations, creating a culture where team members feel supported, motivated, and excited to grow. Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement. Partner with the People Team to hire top talent and deliver exceptional onboarding experiences., • Client Relationship Management: Act as the primary operational contact for client stakeholders at each location, typically property or asset managers. Build strong, trust-based relationships through consistent communication and proactive issue resolution. Identify potential risks, service gaps, or concerns and escalate them to the Strategic Advisor to ensure client satisfaction and long-term partnership success., • Performance Monitoring & Reporting: Track and analyze key performance indicators (KPIs) across all sites to measure success and identify areas for improvement. Prepare and deliver monthly and quarterly operational updates for both internal teams and external stakeholders. Leverage data and client feedback to inform continuous improvement strategies and enhance overall service delivery., • Program Implementation & Process Improvement: Lead the rollout of new initiatives, policies, and operational enhancements across host teams to drive consistency and excellence. Ensure strict adherence to standard operating procedures, brand guidelines, and compliance requirements. Collaborate closely with cross-functional teams to optimize performance and elevate the overall client and tenant experience.Who You Are - Baseline Expectations:, • You have 5+ years of experience in operations, hospitality, facilities, or client services—preferably in a multi-site or field management role. You come from industries that are focused on people - not products., • You have at least 3 years of experience managing full-time team members, with demonstrated ability to motivate and lead high-performing teams., • You have experience serving as the primary point of contact for multiple client stakeholders across various locations and time zones., • Experience managing budgets, interpreting P&L reports, and confidence in using these to create and present operational and financial reports summarizing key metrics and trends., • You are familiar with and/or passionate to learn about the commercial real estate ecosystem. This includes understanding our key stakeholders (Asset Management, Leasing, Property Managers, Facilities, Security) and landlord priorities (leasing, operational expenses, etc.).Who You Are - Core Competencies:, • You’re obsessively client-centric. You prioritize partner needs, ensuring their success and fostering long-term relationships. You have led effective client meetings that deliver value and contribute to strong partner relationships. You have effectively managed the customer lifecycle, including onboarding, steady state, renewals, growth, and expansion., • You're a thoughtful communicator. You have been responsible for all client communication, including scheduling and leading meetings and closing the loop on all next steps to ensure everyone feels informed, heard, and aligned., • You embody our brand. You represent our company with professionalism and expertise, building trust and championing our brand mission and values. You have served as a trusted advisor to clients, providing strategic direction and ensuring the delivery of value across our products and services., • You’re a strategic thinker. You make data-driven decisions with a long-term focus to drive customer and business growth. You have served as a trusted advisor to clients, providing strategic direction and ensuring the delivery of value across our products and services., • You’re an exceptional leader and coach. You have managed high-performing teams in the past and have provided exceptional feedback, coaching, and support to them that ensured they were highly successful. Your previous direct reports say you’re one of the best leaders they’ve had the privilege of working for.

Job Description Overview Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! We are seeking a highly motivated and customer-focused Residential Property Handyperson to join our vibrant team and contribute to the overall maintenance, satisfaction and well-being of our residents. The ideal candidate will be proficient in a variety of repair and maintenance tasks, contributing to the overall well-being of the property and ensuring a safe and comfortable environment for residents. Essential Functions • Perform routine maintenance and repairs on residential units, including plumbing, electrical, HVAC, appliance repair, and carpentry tasks., • Address minor HVAC issues, Inspect, troubleshoot, and repair household appliances to ensure functionality and safety and collaborate with specialized technicians for major repairs. Coordinate with vendors for appliance replacements when necessary., • Paint and complete drywall repairs to maintain a fresh and appealing appearance throughout the property., • Repair and replace flooring materials as needed, ensuring a safe and aesthetically pleasing environment., • Perform routine maintenance on units in preparation of apartment turns, and maintain maintenance shop, including related inventory of supplies., • Conduct regular safety inspections, identifying and addressing potential hazards promptly., • Be available for on-call duties and respond to emergency maintenance requests outside regular working hours., • Comply with workplace safety and OSHA regulations., • Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds., • High School diploma or equivalent and / or previous experience in a handyman capacity is preferred., • Knowledge of safety protocols, building codes and utilization of related machinery and tools is required., • Strong problem-solving skills and attention to detail., • Currently possesses EPA 608 Universal technical certification, S12, S13, S95, P99 or capable of obtaining the required certifications. 86nOorkWoK

Job DescriptionClassification: Non-Exempt Reports to: Housing Stability Manager Location: Bronx, NY (Jasper & Lindenguild sites) Hourly: $27.47 - $32.96 Objective: This position will work directly with low-income and special needs tenants who are applying and living in Lantern’s supportive housing buildings. This position requires experience with the homeless and special needs population. The Housing Stability Specialist will need to be flexible in their schedules of office hours. Position Type: This is a full-time position with a regular daytime schedule, Monday-Friday, 9am-5pm (hours may vary). Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Providing superior customer service to residents and prospective tenants by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner., • Review and maintain tenant files, and ensure files contain all required supporting documentation for rental subsidy agencies, and syndicator requirements, which include Low Income Housing Tax Credit IHTC and Tax Credit forms., • Responsible for vacancy management in accordance with Lantern’s policies and procedures., • Collaborate with Clinical staff and Property Management to maintain a safe, welcoming, clean, and supportive environment., • Interact with new applicants and various city and state agencies., • Request client applications from referral source for vacancies and coordinate interviews of applicants., • Schedule, Meet and interview applicants for their assigned building portfolio., • Review and collect approved applicant eligibility documentation., • Assist clients with subsidy application preparation., • Send acceptance letters to clients and funder agencies once deemed eligible by Leasing Manager’s and Program Director., • Coordinate new client move ins in accordance with Lantern’s policies and procedures. Leasing • Overseeing completion of files to ensure they are compliant with applicable Supportive Housing guidelines including Move-Ins, Annual Recertification, Interim Recertification, Gross Rent Changes, Terminations, and Initial Certifications., • Prepare monthly lease renewal notifications on or before 120 to 90-day lease expiration to tenants., • Ensure timely completion of annual lease documents., • Complete income calculation for leases and subsidy continuance., • Track and provide monthly reports of lease renewals and annual documents for assigned portfolio., • Attend monthly Building management meetings and provide leasing reports to building staff., • Ensuring a complete set of initial files is stored on the shared drive for every project in lease-up and completing all occupancy-related reports and other tracking spreadsheets as needed throughout the course of the lease-up., • If applicable, delegate tasks to Leasing Assistant. Rent Collection • Communicating monthly with funders and landlords, including submission of monthly and quarterly rent rolls, • Review aging summary report to identify a need for interventions., • Oversee issuance of arrears notices., • Collaborate with Program Staff to help clients reduce arrears and maintain financial stability., • Provide aging summaries to case management team and ensure follow up., • Work with Programs to identify and resolve client behavioral issues that impact safety or facility., • Review incident reports to determine if there are conduct or lease violations and to collaborate with clinical staff to resolve them., • Coordinate with property management to request non-payment proceedings., • Coordinate with property management team to initiate holdover proceedings for clients whose housing subsidy has been canceled or who are non-compliant with building rules., • Ensure compliance with policies on abandonment of units and re-rental., • Other job-related functions, as assigned. Required Education and Experience: • Associate degree is required in a related field., • Minimum of 1 to 2 years of experience providing direct service to one or more of the following populations: persons living with HIV/AIDS, formerly and chronically homeless persons and families, young adults aged out of foster care, persons with mental illness, or persons in recovery from addiction., • Prior experience with leasing compliance, property management, supportive or transitional housing, or asset management., • Working knowledge of Low-Income Housing Tax Credits, Section 8, (New York City Housing Authority) Housing Preservation and Development and HPD (Housing Preservation and Development)) Housing and Community Renewal DHCR, Rent Stabilization Law, Rent Guidelines Board and Fair Housing practices., • Detail-oriented with excellent organizational skills., • Must be flexible and able to work both independently and as part of a team., • Ability to interact and effectively communicate with all staff levels and management orally and written communication., • Excellent customer service and ability to interface with tenants in a respectful, and positive manner., • Strong computer skills with knowledge of Microsoft Suite, Excel, and databases such as CAPS or HASA Web., • Basic math competency. Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

Job Description Occupancy Specialist Organization Description The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing and social services for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness. Summary Description Reporting to the Assistant Director of Occupancy, the chief responsibility of the Occupancy Specialist is to help maintain a high occupancy rate at buildings owned and/or managed by WSFSSH and conduct all duties in compliance with Low Income Housing Tax Credit guidelines, subsidy guidelines, and equal housing opportunity laws. Key Responsibilities • Analyze the occupancy rate at sites in portfolio and determine the appropriate number of interview/appointment notices, • Work with the Leasing & Compliance Assistant to track responses to the interview/appointment notices, • Work with the Leasing & Compliance Assistant to ensure timely response to interview/appointment confirmations or rejection letters, • Interview applicants for program and determine eligibility, • Send third-party income verifications, • Run EIV reports and background checks (if applicable), • Prepare income certification package and submit to the city for approval (if necessary), • Hold weekly vacancy meetings with designated members of building staff in portfolio, • Prepare weekly vacancy reports for buildings in portfolio, • Prepare subsidy paperwork, • Finalize initial leasing paperwork and hand file over to building, • Ensure the file is delivered in a way consistent with the standard tenant file set-up, • Ability to manage large amounts of data such as annual contract rent increases, legal rents, income limit changes, etc., • Input information into the property management database, • Assist with lease-up of new WSFSSH developments, • Travel between Central Office and other WSFSSH sites as necessary, • Attend training sessions and conferences as required for enhancement of job skills, • Maintain high level of care and respect for tenants at all times., • Work cooperatively and respectfully with Manager and other staff members., • Liaise effectively with Core staff members including Accounting, Property Management, IT and Asset Management., • Comply fully with all WSFSSH confidentiality guidelines, safeguarding confidential information at all times., • Attend training sessions and conferences as required for enhancement of job skills., • Submit all relevant reports in a complete and timely manner., • Remain flexible with scheduling as necessary to meet deadlines and accomplish site goals., • Demonstrate flexibility and initiative to work both independently and as part of a team. Required Skills/Abilities • Proficiency in Microsoft Office applications including Microsoft Word, Excel and Outlook required., • Proficiency in RealPage or other property management software a plus., • Experience working in the area of government entitlements a plus., • Prior experience working with homeless individuals and/or others with special needs preferred., • Strong organizational skills and orientation to detail., • Ability to prioritize and work independently with minimal supervision., • Able to speak, read and write English articulately., • Ability to safeguard confidential information with propriety within the framework of WSFSSH policies and all federal, state, and local laws and all allocating agency requirements., • Bilingual (English and Spanish) preferred Education and Experience • High School Diploma Required; Business or Accounting Degree Preferred, • Occupancy Specialist Certification WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Powered by JazzHR tjRSO64N54

Job DescriptionPosition Summary The Leasing and Occupancy Specialist ensures that all leasing, certification, and occupancy functions meet program requirements and maintain compliance with affordable housing regulations. This role requires a mix of customer service, administrative precision, and compliance awareness. The ideal candidate thrives in a fast-paced environment, communicates professionally with applicants and residents, and maintains meticulous attention to detail in managing files and regulatory documentation. Key Responsibilities Leasing & Resident Interaction * Conduct leasing activities for available affordable housing units, including scheduling interviews, showing apartments, and processing move-ins and move-outs. * Manage applicant communications and maintain strong relationships with residents to ensure a smooth occupancy experience. * Draft and send lease renewal and household composition letters. * Track vacancy status and maintain leasing logs and waiting lists. Compliance & File Management * Review and verify income documentation for initial, annual, and interim recertifications. * Ensure all tenant files are complete, accurate, and compliant with applicable program guidelines (e.g., LIHTC, HUD, Section 8, Mitchell-Lama). * Prepare files for audits, MORs, and agency reviews as needed. * Maintain digital and physical records in property management software systems such as Yardi. Operational & Administrative Support * Assist in the preparation of reports related to occupancy, leasing activity, and compliance status. * Support property teams with marketing and outreach efforts for new housing opportunities. * Respond to resident inquiries promptly and professionally. * Coordinate with maintenance and management staff regarding unit availability and readiness. Core Competencies * Strong attention to detail and accuracy * Excellent communication and interpersonal skills * Ability to multitask and manage deadlines in a fast-paced setting * Team-oriented, reliable, and proactive in problem-solving * Deep commitment to fair housing principles and equitable access Qualifications * 2–4 years of experience in leasing, occupancy, or affordable housing compliance * Knowledge of LIHTC, HUD, Section 8, or Mitchell-Lama program requirements preferred * Proficiency in Microsoft Office Suite and familiarity with Yardi or similar systems * Excellent organizational and record-keeping skills * Strong written and verbal communication abilities * High school diploma required; additional coursework or certification in housing, business, or real estate preferred * COS, TCS, or equivalent compliance certification a plus Location: Queens Village, NY Employment Type: Full-time (On-Site) Compensation: $55,000–$65,000/year

Job Description Our Am Law ranked law firm is seeking a real estate associate to work primarily on leasing matters in their New York office. Candidates should have a minimum of 4 - 5 years of significant experience in drafting related to a broad range of commercial real estate transactions with an emphasis on office, retail, and industrial leases. Ideal candidates will have: • Excellent writing, strong organizational and analytical skills, and an interest in learning., • Candidates should be able to work as part of a team, but also handle significant individual responsibilities., • Additional experience with real estate acquisitions and dispositions, finance, title and survey review, and general transactional due diligence is helpful. Experience with data center leasing is helpful but not required., • Major law firm experience preferred., • A high level of academic achievement., • Admission to the New York State Bar. This is an opportunity to work with some of the most highly regarded real estate lawyers on sophisticated matters. The anticipated base salary range for this full-time role is $280,000 to $325,000 per year. Actual salary will depend upon several factors, including, but not limited to, relevant experience, job-related skills, and qualifications.

Job Description Full Time Administrative Assistant needed for a Commercial Vehicle Rental & Leasing company in Elmwood Park, NJ. Relevant Experience in: • Customer Service, • Billing & Accounts Receivable, • Vehicle Contracts & Titles, • Vehicle Permits & taxes - HUT, IFTA, • Vehicle Registrations, • Microsoft Office

Job Description VTS is looking for an experienced Senior Support Engineer to join our Engineering Production Support Team. The ideal candidate has a passion for customer support, meticulous attention to detail, and an inherent knack for troubleshooting complex systems. You'll be on the front lines of our most challenging technical issues, working across the full VTS portfolio. As a Senior Support Engineer, you will identify, triage, coordinate, and resolve escalated issues spanning software, hardware, and infrastructure. You'll dive into logs, analyze code paths, collaborate closely with Product and Engineering, and help shape how we support our customers at scale. You'll also work directly with test equipment in our NYC office to simulate, reproduce, and debug real-world customer environments. If you're energized by solving difficult technical puzzles, influencing product direction, and elevating how a company supports its customers, we'd love to hear from you. Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. What you can expect as a Senior Support Engineer: • Advanced troubleshooting & root cause analysis, • Own escalated, multi-system issues across web apps, services, and building integrations., • Analyze logs, metrics, and traces (e.g., Datadog) to drive clear, actionable root cause analysis., • Perform code-level and network-level investigation (browser dev tools, network inspector, API calls)., • Documentation, enablement & process, • Create and maintain SOPs, runbooks, and knowledge base articles to create self-serve solutions for others., • Lead occasional training sessions on debugging techniques, tools, and best practices., • Continuously improve support workflows and bug triage processes; represent the customer in roadmap discussions., • Scripting, tooling & code contributions, • Build lightweight scripts and tools (primarily Python/JavaScript, plus MongoDB/SQL scripts) to speed up investigation and resolutions., • Contribute small fixes and enhancements to codebases and provide constructive code review and mentorship to junior team members., • This role offers the potential to move into development positions at VTS for those who excel and demonstrate strong technical growth., • Hands-on lab & onsite work, • Install, configure, and maintain lab equipment used by support and QA to reproduce customer setups., • Reproduce and debug issues for access control and other building systems; occasionally visit customer sites to troubleshoot directly. What Makes You a Great Fit? • 3+ years in advanced technical/production support, or similar Tier-2/Tier-3 support role., • Strong track record troubleshooting complex issues involving APIs, services, and integrations., • Ability to read and write JavaScript and provide best-practice guidance., • Web debugging experience: comfortable with browser dev tools, viewing HTML/CSS, and inspecting network calls (requests/responses, headers, payloads)., • Solid understanding of networking fundamentals (HTTP, DNS, TLS basics, connectivity troubleshooting)., • Experience with databases, especially MongoDB (plus some SQL); able to write queries and basic scripts., • Familiarity with logging/observability tools, ideally Datadog or Sentry., • Experience working on a product with integrations and understanding REST APIs and GraphQL concepts., • Familiarity with ticketing and bug triage workflows (e.g., Jira, Zendesk)., • Ability and willingness to work regularly on-site in the NYC office and travel occasionally to customer locations. What Sets You Apart? • Hands-on MongoDB scripting beyond basics., • Retool development experience., • Experience with access control / smart building systems, especially HID., • Enjoy mentoring others on debugging, observability, and building a customer-first technical support culture. What VTS Values & How We Show It • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!, • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!, • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!, • Move as One - We work in an open floor plan to promote cross-functional collaboration., • Take Ownership - Be an owner of the company you're building with our equity packages. With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. VTS maintains offices in New York City, London, Toronto, Chicago. To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn. Pay Transparency At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $114,544 and $140,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. EEO GuidelinesVTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at Privacy Policy