Manager, Product Simplicity Partner
5 days ago
New York
Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Manager, Product Simplicity Partner is a strategic partner to the Product organization, responsible for simplifying, scaling, and operationalizing lending and deposit products across the Credit Union. This role bridges strategy and execution, ensuring products are designed, launched, and managed with operational rigor, regulatory awareness, and a relentless focus on member and employee experience. As a change agent, the Simplicity Partner drives cross‑functional alignment, identifies friction points, and delivers solutions that improve speed to market, adoption, and long‑term product performance. Responsibilities: Specific duties include, but are not limited to, the following: • Responsible for the life cycle of programs that are directly related to the product strategic plan (lending and deposits) as well as identifying and researching new potential programs that will increase operational efficiencies and drive revenue, • Acts as the business lead on projects, supporting UAT processes, case management and defect discovery, • Own product launch readiness, ensuring operational, servicing, compliance, and training requirements are fully met prior to launch, • Partner with Product Managers to define success metrics, monitor adoption and performance, and recommend enhancements post‑launch • Identify and resolve post‑launch issues that impact member experience, frontline efficiency, or financial performance, • Conducts risk assessments on all projects to preliminarily identify any deficiencies in the program or plan as well as collaborating to mitigate risks and losses to the Credit Union, • Lead cross-functional execution of product initiatives, ensuring alignment, accountability, and executive-level visibility., • Schedule and facilitate meetings to ensure all projects and programs are being tracked for the department. Provide updates to Executive Management and project sponsors, • Identify and proposed solutions on gaps in processes and procedures within workflows, develop and implement solutions that eliminate process gaps, automate manual tasks, drive growth, and improve operational efficiencies, • Ensure product initiatives comply with regulatory, policy, and control requirements throughout the product lifecycle, • Partner with Risk, Compliance, and Audit to address findings, implement controls, and prevent repeat issues, • Proactively identify operational and member risk associated with product design decisions, • Serve as the primary business owner for cross‑functional product initiatives, partnering with Technology, Compliance, Risk, Operations, Marketing, Training, and Servicing, • Lead cross‑functional working groups to resolve product‑related issues, prioritize enhancements, and drive execution, • Champion simplification by reducing process complexity, eliminating manual workarounds, and improving product usability for members and frontline teams, • Translate product strategy into clear, scalable processes that support growth without adding operational burden, • Act as an escalation point for product‑related operational risks, defects, and member impacts, • Works with Product Data Specialist and IT on any data needs for the department, • Perform other duties as required Requirements: • Bachelor’s degree or equivalent experience, • 5+ years of management experience, • Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred, • Experience with Jack Henry Symitar and MeridianLink platforms preferred, • Minimum of 5 years product, deposit or lending operations or similar industry experience, • Strong written and verbal communication skills • Strong analytical and critical thinking skills, • Excellent relationship building skills, • Ability to lead, negotiate and facilitate, • Strong change management skills with the ability to manage multiple projects and priorities Competencies: • Comprehensive knowledge of deposit and lending operations, including mortgage and consumer loan origination processes, policies and procedures, • Recent experience in a leadership position within the credit union/mortgage banking industry, • Strong team player with demonstrated initiative, • Displays pride in providing superb member service, • Excellent organizational skills with ability to multitask in a fast-paced environment, • Strategic thinker with proven analytical ability and has strong attention to detail, • Demonstrated effectiveness in managing multiple priorities, reporting and meeting deadlines in a fast-paced environment; flexibility with changing priorities on a daily basis, • Demonstrated commitment to quality and continuous improvement, • Results oriented Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes developing others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.