Contact Center Agent (Chinese Speaking)
29 days ago
$16.5–$18 hourly
Full-time
Manhattan, New York
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Requirements Candidate must be flexible with the shift due to operational needs
Must speak Chinese, both Mandarin and Cantonese preferred
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High School degree
Benefits
Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
401k retirement plan with a 6% corporate match
Paid Time Off
Paid Holidays
Salary: $16.5 - $18/hour