Manager in Training
5 days ago
Astoria
Job DescriptionSummary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization. Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff. Additional Details: • This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business., • Employees holding the Manager in Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching., • Please note that employees in the Manager in Training position will not have keyholder responsibilities.Key Responsibilities:, • Training & Development:, • Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service., • Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols., • Develop essential management skills, including team leadership, staff development, and operational efficiency., • Operational Management:, • Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance., • Support the implementation and adherence to Goldfish Swim Schools policies and procedures., • Help coordinate special events, swim assessments, and other promotional activities., • Team Leadership:, • Mentor and support swim instructors and staff, fostering a positive and collaborative work environment., • Participate in the hiring, training, and performance evaluation of team members., • Promote professional growth and provide feedback to enhance staff performance and satisfaction., • Customer Focus:, • Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere., • Gather and analyze feedback from families to continually improve our swim programs and customer experience., • Promote and implement community outreach programs to enhance brand visibility and engagement., • Reporting & Analysis:, • Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance., • Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals., • Contribute to the development of strategic initiatives to enhance school performance and student satisfaction. Qualifications: • Working toward a Bachelors degree in Business Administration, Sports Management, Education, or a related field., • Passion for working with children and a strong interest in swim education and safety., • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team., • Strong organizational skills and attention to detail., • Ability to adapt to various roles and responsibilities within a dynamic environment., • Previous experience in customer service or a leadership role is a plus, but not required.Preferred Qualifications:, • Experience in a swim school or aquatic center is desirable., • Certification in CPR, First Aid, or Lifeguard training is required, • Bilingual abilities are beneficial.What We Offer:, • Competitive salary and benefits package., • Comprehensive training program with opportunities for professional growth., • Career advancement potential within the Goldfish Swim School network., • A supportive and fun work environment dedicated to making a splash in the lives of families. Certificates and Licenses: Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor certification is highly encouraged.