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Job Description WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. WHAT WILL I BE DOING? CHI is looking for a full-time Shelter Manager for our Middle Island location. You will be responsible for ensuring that all program participants are provided with the services necessary to promote personal and economic independence, to have skills required to obtain, maintain, and retain permanent housing, and are living in well-maintained units. You will be responsible for overseeing maintenance of operations and ensuring a safe, secure environment for shelter residents and staff. This is accomplished by performing the following functions: • Adhere to and enforce program regulations, policies, and procedures. Ensure all clients are receiving quality services that are in compliance with the program., • Assist clients in developing an Independent Living Plan (ILP) by identifying needs and goals and evaluate client’s progress on short- and long-term goals., • Provide information, referrals, counseling, crisis intervention, direct service, and advocacy services., • Develop and maintain a resource network for referrals as related to the needs of the individuals being served in supervised programs. Collaborate with DSS, property owners, and other service providers to assist clients in fulfilling ILP and program requirements., • Assist individuals with direct services such as current and projected budget, current resume as appropriate, assistance with ADL skills, etc., • Responsible for face-to-face meetings with clients twice a week., • Inspect living space regularly as required by the program to assess individual’s ADL needs and program compliance to assist client with maintaining housing., • Limit and document improper use of agency resources by clients such as unit damages, furniture, or appliances., • Evaluate, document, and inform Program Manager of physical plant needs of the housing unit and/or common areas., • Provide regular supervision to Resident Support Specialist (RSS). Directly supervise RSS, be part of any hiring and disciplinary actions, track time off, RSS scheduling, Paycom payroll system, and schedule trainings., • Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly)., • Responsible for ensuring the site is safely covered 24/7 which includes scheduling staff, intervening as needed when there is an incident both by phone and/or as needed in person. Covering of staff in emergency., • Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI, dashboards, incident reports (IRC and OTDA), corrective action plan (CAP), housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc. ANYTHING ELSE? • Salary: $64,350 annually. Exempt. WHAT DO I NEED? • Education: Bachelor’s Degree in human services or related field, Master’s Degree in Social Work preferred. Extensive experience may be substituted for educational requirement., • Experience: Two years’ experience working in a related field such as homelessness or housing. Management experience preferred., • Certificates or Licenses: Valid driver’s license., • Insurance: Valid automobile insurance., • Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus., • Computer Skills: Basic competency in MS Windows, MS Office, and on the Internet., • Math Skills: Ability to formulate simple financial budgets., • Physical Performance: Ability to tour properties, walk distances, climb stairs, etc., • Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls., • Other Skills: Ability to relate to the underserved, homeless and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. WHY CHI? CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer: • Paid time off, • 2 personal days awarded annually, • Health insurance and health reimbursement account, • Dental and vision plans, • Flexible spending account, • AFLAC supplemental insurance, • Voluntary plans, • Dependent Care Spending Account, • Working Advantage- Employee Perks, • 401(k) retirement plan, • Life insurance, • Employee Assistance Program, • Monthly trainings and career development plans DIVERSITY, EQUITY, AND INCLUSION Community Housing Innovations, Inc. (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment. Company DescriptionCommunity Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing. CHI believes quality, affordable housing provides a firm foundation for a prosperous life. CHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.Community Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing.\r\n\r\nCHI believes quality, affordable housing provides a firm foundation for a prosperous life.\r\n\r\nCHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.

Job Description Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be. The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. • An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities., • An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership., • 5-7 years of experience in the property management industry, • 2+ years of experience as a community/property manager, • Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation., • Proven effective and efficient leadership experience., • Knowledge of LIHTC and Tax Credit qualifications required., • Strong interpersonal, verbal and written communication skills, • Capacity to interact effectively with senior executives., • Ability to work well under time and other constraints., • Professional presentation and appearance, • Resident Relations + Customer Service, • Ensure a positive experience for the entire resident life-cycle - from move-in to move-out., • Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints., • Serve as advocate for residents by effectively communicating concerns to senior leadership., • Function as a resource center for residents on all things that affect and may disturb their community-living experience., • Responsible for all resident events and retention programs, • Refer residents as necessary to appropriate services and agencies that offer assistance., • Maintain a secure confidential file for each resident., • Fiduciary, • At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison., • Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue., • Manage and execute all budgets, rent rolls, projections and occupancy goals., • Implement a system to achieve 0% rent delinquency., • Prepare and produce monthly reports and financials in an accurate and timely fashion., • With Regional Manager, prepare Property Annual Operating Budget, • Prepare and submit subsidy vouchers (when applicable), • Oversee large capital projects and communicate between multiple departments (when applicable), • Staff Leadership, • Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals., • Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property., • Promote high-performing team execution through regular feedback, training and development., • Empower collaboration and inclusivity, building trust and transparency., • Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members., • Regularly assess employee performance through on-the-spot feedback and the performance review process, • Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations., • Respond to any team member's concern, maintenance condition, resident problem, breach of security, and/or emergency., • Create and supervise the schedules of all personnel to ensure maximum operational efficiency., • Ensure the community's curb appeal is immaculate at all times., • Adherence to Property Management Rules, Regulations and Guidelines, • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry., • Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies., • Ensure proper procedures are followed as detailed in the employee and management handbooks., • Respond to any potential housing violations and liability concerns regarding the community., • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols., • Frequent sitting and walking., • Travel within the region and to other business offices and events via airline, trains and automobiles., • Repetitive use of computer, keyboard, mouse, and phone., • Reading, comprehending, writing, performing calculations, communicating verbally., • May work in an elevated site, may walk on uneven ground. We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement., • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!, • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion ("DEI") are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization's diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: • Respectful communication and cooperation between all employees., • Teamwork and employee participation, permitting the representation of all groups and employee perspectives., • Work/life balance through flexible work schedules to accommodate employees' varying needs., • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. #INDHP Compensation Range Compensation Range$70,000—$75,000 USD