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  • Mgr, Ops, Customer Service
    Mgr, Ops, Customer Service
    7 hours ago
    Full-time
    Astoria, Queens

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit. Annual Hiring Range/Hourly Rate: • $85,000-$90,000 Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts, • Free hot healthy meals for unit operations roles Main Duties and Responsibilities: • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations, • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines., • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits., • Ensures supply chain/purchasing has current up to date data and support purchasing requirements., • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice., • Communicates the customer goals and represents the customer interests to the local GGI team., • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval., • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis., • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.)., • Owner of T-minus schedule to facilitate changes and bringing all departments together for success., • Maintains a professional appearance at all times. Treats the customer with dignity and respect. Internal & External Communication • Daily reconciliation of delays and communications need activities as required., • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis., • Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility), • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise., • Weekly inventory status checks. SR, • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations. Inventory Management • Ensures customer inventory sheet to be current and up to date par levels., • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR, • Provides customer feedback to help customer reduce costs through inventory management., • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR, • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR Quality • Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety)., • Compares FACs against goals., • Ownership of CSI and drives the process as outlined in GG policy and procedures. Cost Management • Conducts weekly documented billing checks to ensure items billed., • Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force. Targets • Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM, • Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR **Qualifications Education: • High School Diploma or GED required, • Associates degree or degree from a 4 year university or college is preferred Work Experience: • Proven Account Management skills required in order to create, maintain, and enhance customer relationships, • Minimum of 3 years of account/project management experience. Technical Skills: (Certification, Licenses and Registration) • Extremely detail oriented, • Technical and analytical competence (understands software, hardware, networks, etc.), • Motivated, goal oriented, and persistent, • High level of initiative and works well in a fast paced, team environment, • Handles stressful situations and deadline pressures well, • Plans and carries out responsibilities with minimal direction, • Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:, • Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool., • United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info), • American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process., • British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change, • Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. Language / Communication Skills: • Excellent written and oral communication skills, • Bilingual is a plus. **Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 25% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Normal office environment Budget / Revenue Responsibility: (Local Currency) **Organization Structure Direct Line Manager (Title): General Manager, Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Varies by unit Number of Dotted Line Reports: N/A Estimated Total Size of Team: Varies by unit **gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus **Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of *Excellence, Passion, Responsibility* and Respect**. To demonstrate these Values, we expect to observe the following from everyone: *Excellence* • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires., • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. *Passion* • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care., • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. *Responsibility* • We care about what we do, and we understand the impact we have on others and the planet., • We always look out for each other –creating a safe workplace environment is everyone’s responsibility. *Respect* • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and To be considered for this position, please submit your application by 07/23/2026. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/10/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • Part-Time Fulfillment Role
    Part-Time Fulfillment Role
    5 days ago
    $17 hourly
    Part-time
    Manhattan, New York

    Looking for a reliable, detail-oriented person to help with packing and shipping of orders. What you’ll do: -Package products neatly and accurately -Print and apply shipping labels -Prepare packages for shipment Details: -Immediate availability -No heavy lifting required -Ideal for high school/college students -Fluent English. Being dependable, reliable, and having a strong work ethic are non negotiable. -Biweekly Stipend -Number of hours vary will depend on volume. Roughly around 10-20h per week (would start lower initially). We’re looking for someone who is: -Dependable and punctual -Honest -Can use a computer -Has a strong work ethic -Learns quickly and can work independently -Efficient -Receptive to feedback and improving -Easy to work with and has a positive attitude -Has a flexible schedule (ideally can come in for a few hours a few times a week) -Ideally lives in Manhattan or within 30min of the office location and can be flexible to come in and work for a few hours when needed. This is a straightforward role — perfect for someone looking to earn some extra money with flexible hours. This would probably start with a lower commitment in terms of hours so we are looking for someone that has time flexibility and ideally lives close enough to come in and work a couple of hours a day 5 days a week. (flexible) If this feels like a good fit, this could possibly turn into a longer-term opportunity as well.

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    No experience
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  • TikTok Shop LIVE Host
    TikTok Shop LIVE Host
    6 days ago
    $20–$50 hourly
    Part-time
    Ridgewood, Queens

    Job Description – TikTok Shop LIVE Host Seesweet LLC (subsidiary of Fento LLC) operates TikTok Shops focused on visually engaging consumer products, with an initial emphasis on perfume, women’s fashion, electronic goods, gift sets, and related lifestyle products. We help bring products to life through TikTok Shop livestreaming by combining product presentation, real-time audience engagement, promotional selling, and sales conversion. Through a livestream-driven social commerce model—covering product education, content presentation, viewer interaction, promotional execution, and TikTok Shop sales conversion—Seesweet aims to create engaging shopping experiences that help viewers discover products and make purchase decisions in real time. About the Role We are looking for a TikTok Live Host to join our team. As a Live Shopping Presenter, you will be responsible for promoting Seesweet’s TikTok Shop products, including beauty & fragrance, women’s fashion, handbags, consumer electronic accessories, and related lifestyle products. You will showcase product features, benefits, value points, and usage scenarios during livestream sessions, engage with viewers, and help drive sales through TikTok Shop LIVE. This is a part-time, on-site position. You will need to maintain an energetic, friendly, polished, and professional presence on camera to attract and retain viewers throughout the livestream while following a structured sales flow. Main Responsibilities: • Demonstrate product features, advantages, and usage scenarios to increase viewer interest and purchase intent., • Engage with viewers in real time, answer questions, and create an interactive livestream experience., • Use storytelling, scenario demonstrations, and emotional engagement to build brand trust., • Support testing of different hooks, product angles, selling points, and livestream formats to improve sales performance over time., • Coordinate with the Seesweet team before and after livestreams regarding livestream setup, product training, schedule, performance feedback, and areas for improvement. Preferred Qualifications: • Prior experience as a livestream host, sales associate, or working in e-commerce is preferred., • Familiarity with TikTok features, trends, and live shopping best practices., • Excellent communication and presentation skills., • Strong on-camera presence with the ability to create an energetic and engaging atmosphere., • Ability to present products through storytelling and scenario-based demonstrations., • Confident appearing on camera and demonstrating products., • Flexible, adaptable, and able to work in a fast-paced environment., • Bilingual in English & Spanish is preferred. Schedule • Monday to Saturday, Mornings and/or Evenings, • Actual working hours will follow the livestream schedule.

    Immediate start!
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  • Pastry Cook
    Pastry Cook
    8 days ago
    Full-time
    Koreatown, Leonia

    Job Summary We are seeking a passionate and skilled Pastry Cook to join our vibrant culinary team. In this role, you will craft exquisite pastries, desserts, and baked goods that delight our guests and elevate our culinary offerings. Your creativity, attention to detail, and dedication to food safety will ensure every treat is a masterpiece. This is an exciting opportunity for someone with a love for baking and pastry arts to showcase their talents in a dynamic environment where quality and presentation matter most. Duties Prepare a variety of pastries, cakes, desserts and savories with precision and flair Decorate cakes and pastries using cake decorating techniques to create visually stunning treats Maintain high standards of food handling, safety, and cleanliness in all aspects of food production Assist in food preparation tasks such as mixing, piping, glazing, and assembling desserts Support kitchen operations by managing ingredient inventory and ensuring proper storage Collaborate with team members to deliver exceptional customer service and meet daily production goals Requirements Proven pastry experience Expertise in cake decorating, food presentation, and culinary arts Knowledge of food safety standards and proper food handling procedures Hands-on experience in food production, baking, and kitchen operations within the food industry or restaurant environment Skilled in knife techniques, baking methods, and culinary preparation processes Ability to work efficiently in a fast-paced setting while maintaining attention to detail Prior experience in catering or restaurant settings is preferred but not required Join us if you're eager to bring your pastry artistry to life in a lively setting that values innovation, quality, and teamwork. We offer a paid position where your skills will shine as part of a dedicated culinary team committed to excellence! Pay: $18.00 - $22.00 per hour Benefits: Employee discount Food provided Opportunities for advancement

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  • Fashion Live Stream Host
    Fashion Live Stream Host
    20 days ago
    $15–$30 hourly
    Part-time
    Midtown West, Manhattan

    About KDC: Kenny Donna Collective is a pioneering Brand Marketing Partner for fashion, beauty, and lifestyle brands. We work with visionary founders to craft cohesive brand experiences that captivate customers across every touchpoint. Our clients include some of the most exciting names in the industry, known for their innovative designs and passionate fan bases. Role Overview: We're seeking a fresh and dynamic Fashion Live Stream Host to bring our clients' brands to life through engaging, authentic live video content. As the face of our clients' live stream programs, you will be responsible for creating compelling narratives, showcasing products, and building deep connections with viewers. This is a unique opportunity for an eager learner to grow their career at the forefront of live commerce for the fashion industry's most innovative brands. Key Responsibilities: Host live streams featuring our clients' latest collections, product drops, and brand stories Collaborate with KDC's Brand Strategy and Creative teams to develop live stream concepts that align with each brand's unique positioning and aesthetic Engage viewers through interactive features like try-on hauls, styling tips, Q&A sessions, and behind-the-scenes content Continuously learn about the latest fashion trends and industry news to inform your hosting approach Represent KDC and our clients with enthusiasm, relatability, and a passion for fashion Qualifications: 1-2 years of experience in fashion retail, media, marketing or related field (internships count!) Familiarity with major fashion brands, trends, and influencers Excellent communication skills with a warm, engaging on-camera presence Quick learner with an enthusiasm for live video and interactive content Highly collaborative and adaptable in a fast-paced, innovative environment Passion for fashion and connecting with audiences in creative ways Schedule: Monday to Friday: 7:45am - 10:00am (In-Studio) Monday to Thursday: 5:30pm - 7:30pm (In-Studio) Why Join KDC: At KDC, you'll be part of a tight-knit team that's reimagining how fashion brands go to market. We combine the strategic rigor of a top consulting firm with the creativity of a luxury agency. Our culture is built on collaboration, continuous learning, and a shared passion for the power of cohesive brand experiences. As our Fashion Live Stream Host, you'll have the opportunity to learn from industry leaders and shape your career at the forefront of live commerce. Competitive compensation and benefits package provided.

    Immediate start!
    No experience
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  • TikTok Shop LIVE Host
    TikTok Shop LIVE Host
    1 month ago
    $20–$50 hourly
    Part-time
    Ridgewood, Queens

    Job Description – TikTok Shop LIVE Host Seesweet (Fento LLC) operates TikTok Shops focused on visually engaging consumer products, with an initial emphasis on perfume, women’s fashion, electronic goods, gift sets, and related lifestyle products. We help bring products to life through TikTok Shop livestreaming by combining product presentation, real-time audience engagement, promotional selling, and sales conversion. Through a livestream-driven social commerce model—covering product education, content presentation, viewer interaction, promotional execution, and TikTok Shop sales conversion—Seesweet aims to create engaging shopping experiences that help viewers discover products and make purchase decisions in real time. About the Role We are looking for a TikTok Live Host to join our team. As a Live Shopping Presenter, you will be responsible for promoting Seesweet’s TikTok Shop products, including beauty & fragrance, women’s fashion, handbags, consumer electronic accessories, and related lifestyle products. You will showcase product features, benefits, value points, and usage scenarios during livestream sessions, engage with viewers, and help drive sales through TikTok Shop LIVE. This is a part-time, on-site position. You will need to maintain an energetic, friendly, polished, and professional presence on camera to attract and retain viewers throughout the livestream while following a structured sales flow. Main Responsibilities: • Demonstrate product features, advantages, and usage scenarios to increase viewer interest and purchase intent., • Engage with viewers in real time, answer questions, and create an interactive livestream experience., • Use storytelling, scenario demonstrations, and emotional engagement to build brand trust., • Support testing of different hooks, product angles, selling points, and livestream formats to improve sales performance over time., • Coordinate with the Seesweet team before and after livestreams regarding livestream setup, product training, schedule, performance feedback, and areas for improvement. Preferred Qualifications: • Prior experience as a livestream host, sales associate, or working in e-commerce is preferred., • Familiarity with TikTok features, trends, and live shopping best practices., • Excellent communication and presentation skills., • Strong on-camera presence with the ability to create an energetic and engaging atmosphere., • Ability to present products through storytelling and scenario-based demonstrations., • Confident appearing on camera and demonstrating products., • Flexible, adaptable, and able to work in a fast-paced environment., • Bilingual in English & Spanish is preferred. Schedule • Monday to Saturday, 10:00 AM – 6:00 PM, • Actual working hours will follow the livestream schedule.

    Immediate start!
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  • Domestic Cleaner
    Domestic Cleaner
    1 month ago
    $25 hourly
    Part-time
    Ocean Hill, Brooklyn

    Job Summary We are looking for an experienced, reliable, and detail-oriented Professional Cleaner to join our team. This role covers a variety of property types including Airbnb/short-term rentals, residential homes, commercial spaces, and post-construction sites. The ideal candidate takes pride in delivering spotless results across every environment and can adapt their approach to the specific demands of each property type Key Responsibilities: Airbnb / Short-Term Rental Cleaning • Complete full turnovers between guest check-out and check-in, often within tight time windows, • Strip and replace all bedding, towels, and amenities to hotel-level standards, • Inspect and report any damage or missing items after each guest stay, • Restock consumables (toiletries, kitchen supplies, etc.), • Ensure the property is photo-ready for incoming guests Residential Cleaning • Deep clean and routine maintenance cleaning of private homes and apartments, • Clean kitchens, bathrooms, bedrooms, and living areas to a high standard, • Dust, vacuum, mop, and sanitise all surfaces, • Handle client belongings with care and discretion, • Follow any specific client preferences or cleaning plans Commercial Cleaning • Clean offices, retail units, or other commercial premises, • Empty bins, sanitise workstations, clean restrooms and communal areas, • Operate commercial cleaning equipment safely and effectively, • Work outside of business hours where required (early morning or evening shifts), • Maintain cleaning logs and adhere to health & safety standards Post-Construction Cleaning • Remove construction dust, debris, and residue from all surfaces, • Clean windows, frames, and glass of paint, stickers, and plaster, • Deep clean bathrooms and kitchens after installation, • Wipe down all fixtures, fittings, and built-in appliances, • Ensure the property is move-in or handover ready Requirements • Proven experience in at least one or more of the above cleaning types (required), • Post-construction cleaning experience highly desirable, • Knowledge of appropriate cleaning products and chemicals for different surfaces, • Ability to work independently and manage time effectively, • Physically fit and able to carry equipment and work on your feet for extended periods, • Reliable, punctual, and professional at all times, • Own transport preferred (to travel between properties), • DBS/background check may be required

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  • Team Member
    Team Member
    2 months ago
    $17–$19 hourly
    Part-time
    Manhattan, New York

    Honeybrains – Team Member (Front of House / Back of House) Location: New York City Position Type: Full-Time / Part-Time About Honeybrains At Honeybrains, we believe food should make you feel as good as it tastes. Every item we serve is crafted to support focus, energy, and recovery—without ever compromising flavor. We’re building a team of high-performance individuals who care about people, quality, and consistency. Position Overview As a Team Member, you are the face and energy of Honeybrains. You will deliver exceptional hospitality, execute food with precision, and ensure every guest leaves feeling better than when they walked in. This is not just a job — it’s an opportunity to be part of a growing brand focused on health, performance, and excellence. Key Responsibilities Guest Experience • Deliver warm, genuine, and fast hospitality, • Guide guests through the menu with confidence and product knowledge, • Never end a conversation with “we don’t have that” — always offer a solution Food Execution • Prepare menu items with accuracy, speed, and consistency, • Follow all recipes and presentation standards, • Maintain cleanliness and organization of all stations Team & Culture • Work as a team to maintain a positive, high-energy environment, • Support teammates during peak hours, • Take pride in your work and the brand What We’re Looking For • Positive attitude and strong work ethic, • Attention to detail and ability to move with urgency, • Passion for food, health, and hospitality, • Ability to multitask in a fast-paced environment, • Team-first mindset Experience is a plus — attitude is everything. What You’ll Gain • Growth opportunities within a fast-scaling brand, • Hands-on training in hospitality and culinary operations, • A positive, supportive work environment, • Employee meals and perks Compensation • Competitive hourly pay (based on experience), • Opportunities for advancement and performance-based growth Why Honeybrains We’re not just serving food — we’re building a movement around better living. If you want to be part of a team that values discipline, energy, and growth, this is where you belong. Apply Now • Send your resume and a short note about why you’d be a great fit.

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  • Team Member
    Team Member
    2 months ago
    $17–$18 hourly
    Part-time
    Manhattan, New York

    Honeybrains – Team Member (Front of House & Back of House) Location: Upper West Side & Midtown Position Type: Full-Time / Part-Time About Honeybrains At Honeybrains, we believe food should make you feel as good as it tastes. Every item we serve is crafted to support focus, energy, and recovery—without ever compromising flavor. We’re building a team of high-performance individuals who care about people, quality, and consistency. Position Overview As a Team Member, you are the face and energy of Honeybrains. You will deliver exceptional hospitality, execute food with precision, and ensure every guest leaves feeling better than when they walked in. This is not just a job — it’s an opportunity to be part of a growing brand focused on health, performance, and excellence. Key Responsibilities Guest Experience • Deliver warm, genuine, and fast hospitality, • Guide guests through the menu with confidence and product knowledge, • Never end a conversation with “we don’t have that” — always offer a solution Food Execution • Prepare menu items with accuracy, speed, and consistency, • Follow all recipes and presentation standards, • Maintain cleanliness and organization of all stations Team & Culture • Work as a team to maintain a positive, high-energy environment, • Support teammates during peak hours, • Take pride in your work and the brand What We’re Looking For • Positive attitude and strong work ethic, • Attention to detail and ability to move with urgency, • Passion for food, health, and hospitality, • Ability to multitask in a fast-paced environment, • Team-first mindset, • Experience is a plus — attitude is everything. What You’ll Gain • Growth opportunities within a fast-scaling brand, • Hands-on training in hospitality and culinary operations, • A positive, supportive work environment, • Employee meals and perks, • Compensation, • Competitive hourly pay (based on experience), • Opportunities for advancement and performance-based growth Why Honeybrains • We’re not just serving food — we’re building a movement around better living., • If you want to be part of a team that values discipline, energy, and growth, this is where you belong.

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