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Job Description DAY CARE SPECIALIST - MARILLAC Program: Homeless Services /Marillac Family Shelter Location: Albany, New York Type: Full-time; Non-Exempt Pay Range: $19.96 – $24.16 (Hourly) Job Ref. #: 0508 Schedule: Monday-Friday, 7:30am – 3:30pm w/ flexibility About Us: St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. Our DEIB initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Position Overview: We are seeking a Day Care Specialist for our Marillac Family Homeless Shelter. This position ensures a safe, secure, healthy, clean, and positive environment for infants and pre-school aged children (ages 0-5 years) and their families, as they make their transition from homelessness through after-care. This full-time position is M-F, 7:30am to 3:30pm w/flexibility to work hours outside of regularly scheduled hours, as needed. Position Requirements: • Ability to work: Monday-Friday, 7:30am – 3:30pm, • High School diploma (or) GED Equivalent is required; College preferred., • Local travel is required; A current Clean and Valid New York State Driver’s License (actively licensed at least one year) is required., • Staff in driving positions must be able to meet agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire., • Proficiency in computer applications: Microsoft Office Suite (Word, Excel), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.), and use secure Internet practices., • Capable of exercising ethical, independent judgment and discretion, handle sensitive data with strict confidentiality., • Capacity and openness to work with individuals from culturally diverse and economically disadvantaged populations; many with mental health issues, substance abuse and developmental disabilities., • Establish and maintain professional working relationships with residents; maintain appropriate personal boundaries; establish and maintain professional working relationships with staff members, in accordance with all agency procedures, policies, and practices., • Assist with and facilitate recreational activities for children and conduct family-oriented programming., • Provide a safe and therapeutic environment in which children (infants and pre-school aged children) can be cared for while their primary caretaker is absent., • Maintain respect, support, care and a family atmosphere for residents of the facility and fellow staff members., • Provide infant and pre-school children with age-appropriate developmental and recreational experiences., • Provide parents the opportunity to develop practical child care skills., • Ensure a safe, secure, healthy, and clean environment be reporting situations which need attention, and providing follow-up, as needed., • Document interactions with families, using critical incident reports, intake information forms, progress note section of case files, log, etc., • Collaborate with various staff members in providing recreational and educational activities and events for children and families., • Respect the rights of others and protect all confidential information., • Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication., • Participate in professional development programming on a regular basis., • Maintain CPR/First Aid Certification., • Clearly communicate concerns and suggestions to supervisor., • Actively contribute to the maintenance of a “client-supportive” and respectful community., • Safeguard and maintain all agency recreational equipment and space., • Supervise families during activities at the facility., • Transport families to planned recreational activities/events., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • $500 Employee Referral Bonus, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Aggressive Agency contribution, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement and Travel & Mileage Reimbursement, • Professional Development and Career & Growth Opportunities, • The Comfort of a Business Casual Environment EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!

Job Description TITLE: Customer Care Specialist LOCATION: Headquarters REPORTS TO: Vice President – Customer Care CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 20 ($17.00 - $25.89 per hour) AVAILABILITY: Monday 10:30am-7:00pm, Tuesday-Thursday 8:00am-4:30pm, Friday 9:00am-5:30pm, Saturday 8:00am-1:30pm *1 Saturday per month required Position Summary: The Customer Care Specialist is a fast-paced, multi-functional position, responsible for all facets of customer service. The Customer Care Specialist will provide service to customers through the phone, the ITM (an on-screen, video experience), email, chat and transact mobile deposits and processing of mailed transactions. Responsible for processing transactions, providing education on products and services and facilitating guidance for digital needs. Will possess the ability to proactively engage in professional, positive, and productive communication through all customer points of contact into the Customer Care Center. Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. With a commitment to being a learner and problem solver, this individual will always focus on doing the right thing for our customers. Essential Job Functions: • Provides answers to bank or financial related questions including but not limited to account balances, transaction inquiries, problems or discrepancies related to customer accounts/loans, debit cards, fees, fraudulent activity, technical support for Pioneer technology products and services and more., • Manages large amounts of inbound calls in a timely, professional, and courteous manner supporting bank customers and bank retail locations as after-hours operational support., • Provides resolution to any customer issue on the initial phone call when appropriate and always provides the customer with a World Class Service experience., • Keeps a comprehensive record of all calls and/or interactions in Salesforce, a customer relationship management system., • Navigates multiple computer systems while interacting with customers., • Understands and maintains compliance with Bank policies and procedures and applicable laws and regulations, including BSA, AML, and Reg E., and Reg CC., • Conducts customer transactions received through mail, online banking and ITMs (on-screen, video experience). Performs routine member transactions including deposits, withdrawals, loan payments, transfers, and check cashing, change of addresses, travel notifications, etc., • Process mobile deposit transactions daily, multiple times a day., • Responds to customer emails and/or Pioneer’s online banking Chat feature providing answers to bank or financial related questions including but not limited to account balances, transaction inquiries, problems or discrepancies related to customer accounts/loans, debit cards, fees, fraudulent activity, technical support for Pioneer technology products and services and more., • Identifies customer’s needs to help customers reach their financial goals, clarifies information, researches every issue and provides lasting solutions and/or alternatives., • Performs Concierge job duties when necessary., • Performs clerical duties related to Customer Care as well as other duties as requested. Education & Experience: • A high school diploma or GED required., • Minimum of 6 months of Retail and/or Customer Service experience required., • Working knowledge of PC’s, smart phone technology (IOS and Android), Windows environment, Microsoft Office Suite, and capacity to learn banking and customer relationship management systems., • Must be comfortable with working within a video environment. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Specialist This opportunity may be perfect for you if you have experience in: Working Collaboratively in a Call Center environment Problem Solving and Excellent Customer Service Skills Task Prioritization and Attention to Detail About this position: Responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our Latham, New York Business Office. Essential Job Functions: Support and assist team members; work closely with management and unit to assess needs and determine level of assistance Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans Work on projects as needed to support department and Company goals Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction Assist with creating and updating procedures for job duties Other duties as assigned What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High school degree or equivalent experience required 2 years of experience required in banking or lending; experience in Loan Services preferred Skills/Knowledge: Ability to work independently and cooperatively with a team Strong organizational skills with ability to handle multiple priorities and meet strict deadlines Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management Proficient with Microsoft Office Suite including: Word, Excel, and Outlook Physical Demands Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $19.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description STAFF DEVELOPMENT SPECIALIST (RESIDENTIAL & SCHOOL) Location: Albany, New York Program: Staff Development & Training Type: Full-time / Non-Exempt Pay Range: $23.11– $25.20 (hourly) Schedule: Monday - Friday, 8:00am – 4:00pm; flexibility required Job Ref. #: 0689 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us, please visit our website at: Position Overview The Residential & School Staff Development Specialist provides classroom style and virtual training, on-the-job mentoring, and assists with organizing, scheduling and conducting required TCI Core and update trainings, Medication Administration and First Aid/CPR/AED certification training for staff in the residential and school programs. This position directly reports to the Director of Staff Development. Position Requirements • Associate’s degree required; Bachelor’s degree preferred. Relevant combination of education and experience may be considered., • Demonstrated training and group presentation skills are required., • Local travel to other Agency locations is required; A current Clean and Valid New York State Driver’s License (actively licensed at least one year) is required*., • TCI Trainer certification and experience using TCI strategies and techniques with children who exhibit emotional and behavioral difficulties is highly preferred., • Current Red Cross CPR/First Aid Instructor certification preferred., • Previous experience working in a human services agency is highly desired., • Experience with learning management systems a plus., • Ability to function well in a high-paced and, at times, stressful environment., • Above average proficiency in various computer applications such as: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); effective Internet skills and secure Internet practices., • Experience with learning management systems, a plus., • Previous experience working in a human services agency is highly desired., • A professional record of integrity, proven reliability, and dependability., • A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis., • Qualities of positivity, flexibility and adaptability; A professional record of integrity, proven reliability and dependability., • Capable of exercising ethical, independent judgment and discretion, handle sensitive data with strict confidentiality., • Ability to work flexible hours to accommodate client schedules, which may include evening and/or weekend hours. Essential Duties & Responsibilities include, with additional duties as assigned: • Together with the Director of Staff Development (“Director”), Associate Executive Director (AED) of Youth in Care, and the Therapeutic Crisis Intervention (TCI) Implementation Team, the Staff Development Specialist (“Specialist”) ensures that agency standards and practices for TCI training and refresher training comply with the standards set forth by Cornell University’s TCI training guidelines., • Serves as one of the agency’s professional development trainers, providing training in Cornell University’s Therapeutic Crisis Intervention (TCI) Core and Updates., • Assists with the development and/or facilitation of CPR/First Aid/AED, Medication Administration and other related agency trainings, as assigned., • Assists with facilitating additional program-related trainings as needed (i.e. Trauma-Informed Care, characteristics of children in our care, writing critical incident reports and debriefing techniques, etc.)., • Ensures that agency standards and practices for all trainings comply with the requirements of our governing/regulatory bodies. This includes, but is not limited to: TCI, CPR/First Aid/AED, HIPAA, Medicaid Compliance, Infectious Disease Prevention, Mandated Reporter (both Reporting Child Abuse/Maltreatment and Neglect and the Justice Center Requirements) and the Residential Medication Administration training., • Assists Director with development and coordination of an annual training calendar. The calendar is updated semi-annually and includes the necessary training sessions to enable staff to meet their position-specific training requirements, and to improve service delivery to clients., • Responsible to assist with monthly notification of training requirement needs to all staff and department heads, ensuring proper communication of training needs is being provided and followed through., • With the Director, responsible for maintaining a current record for all completed trainings and those in need of completion in advance of expiration, keeping all staff trainings current so St. Catherine’s remains compliant with the regulations of governing bodies., • The Specialist will be assigned program specific work, a portion of their time, for the residential and school programs, in addition to providing regularly scheduled trainings. Specific work may include but not limited to: direct observations/coaching, to attend any relevant meetings, and assist with incident report documentation review., • The Specialist acts as a role model and resource for direct care staff regarding TCI, First Aid/CPR/AED and Medication Administration best practice concepts, and role-models behavior management and crisis de-escalation strategies for all agency staff., • The Specialist will work with the Director of Staff Development, the Associate Executive Director of Youth in Care, the Associate Executive Director of CQI, and any other identified program leadership to carry out initiatives of the quality assurance program including but not limited to: restraint reduction initiatives, identify trends from incident reviews, and ensure training needs identified are addressed, developed, and provided to staff. What We Offer You* • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • $500 Employee Referral Bonus, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about our programs, please visit our website at: EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. Background Check We are required to run a thorough and complete background check on All Candidates being considered for any position within our agency. Whether you are going to be a Permanent Employee, work with us through a staffing agency as a Temp, completing an Internship or perhaps you will be Volunteering with us. The background check includes Criminal Background Check (CBC) fingerprinting for the NYS Justice Center (NYS-JC) under the Office of Children and Family Services (OCFS). Some positions require additional fingerprinting under the Office of Mental Health (OMH) and/or the Department of Health (DOH). All candidates must successfully clear the background check process, following NYS-DOJ requirements. We pay for all our background checks!

Job Description New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State. A Civil Service exam is not required for this position. Candidates must meet the minimum qualifications outlined below to be considered. NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. The Office of Professional Services (OPS) is responsible for all administrative and support services, including Human Resources, Communications and Public Information, Legal Affairs, Fair Housing, Policy Development, Competitive Procurement and Contract Management, Fiscal Planning, Accounting and Treasury Services, Facilities and Building Management Services, Internal Audit, Project Management and Information Technology Services. OPS values professionals that enjoy working in a fast-paced environment and who have the skills required to effectively plan, direct, and coordinate HCR’s wide array of support services. Job Summary: The Vice President supervises a team of procurement and contracting staff and oversees the solicitation and contract execution of professional services and other contracts for the Division of Housing and Community Renewal as well as for the public authorities under the umbrella of HCR. Duties & Responsibilities • Serve as lead for all agency procurement solicitations., • Establish standardized templates for Requests for Proposals, invitations for Bid and other solicitations; develop procedures to ensure timely award and execution of contracts to meet agency demands; ensure a fair and equitable competitive process., • Develop and execute procurement strategies, within the parameters of State law, public authority law, New York State Procurement Guidelines and HCR Procurement Guidelines, to optimize procurement and contracting processes., • Track all agency procurements from solicitation to contract execution to close-out; ensure annual reviews of contracts are conducted in a timely manner; serve as point person for seeking public authority board approval as well as approvals from the NYS Office of State Comptroller, Attorney General, etc. where applicable., • Supervise and train a team of procurement specialists, provide guidance, training and performance management; assign procurements and contracts for each team member; assess and manage staff workloads; ensure each specialist is knowledgeable in rules for both executive branch agencies and public authorities, and is capable of carrying out all steps in a competitive solicitation and contracting process., • Convene managers across the various program areas and support teams at HCR to determine procurement needs for professional services; identify each program area’s needs, assess existing options for contracting, including current statewide procurements, preferred vendors, etc.; prioritize future procurement solicitations and set timelines., • Establish an overall agency calendar of procurements with anticipated dates to release solicitations;, • Create standardized due diligence requirements for vendors and oversee contractor vetting., • Write and edit Requests for Proposals, Invitations for Bids and other solicitation documents; assist program areas in developing scopes of work and to ensure contracting needs are met., • Help draft scoring and evaluation instruments for best value procurements; facilitate proposal scoring teams and ensure a fair and equitable selection process; report conflicts of interest and instances of suspected fraud and abuse., • Seek out best practices and innovative approaches; utilize available statewide trainings and liaise with procurement offices from other public authorities and state agencies to identify efficiencies., • Ensure compliance with Procurement Guidelines, State law as well as any applicable federal rules for procurement activities involving federal funds., • Prepare and manage the procurement budget, • Assist in the negotiations of contracts to secure the best terms and pricing; advise program area leads in evaluating best value., • Oversee the monitoring and reporting of contracts including, but not limited to, the drafting of board material, participation at Board Agenda Review meetings, and presentations of contracts to the Boards, • Approve purchase orders in both the SAP system and the State’s Financial System., • Manage the procurement and contract information on HCR’s website and SharePoint; identify strategies to attract new bidders and promote diversity and equity among HCR vendors., • Ensure compliance with various reporting requirements that include, but are not limited to, quarterly/annual procurement contract reports and quarterly/annual MWBE and SDVOB reports, etc., • Oversee procurement technology systems in SAP and the State’s Financial systems., • Review, in coordination with HCR’s legal team, the procurement related provisions in contracts, and liaise with assigned attorneys to ensure timely contract execution., • Assist in establishing procedures for vendor management in connection with the monitoring vendor performance., • Assist in the updating of procurement policies, including Procurement Guidelines and Purchasing Manuals for both personal services and non-personal services. Preferred Education and Experience • Bachelor’s degree in Public Administration, Business or related field, • Minimum of 10 years of experience in procurement management preferably in a public sector environment – acceptable experience can be either overseeing RFPs and competitive, best value solicitations for a government agency or managing proposal submission for a government contractor Required Skills and Qualifications • Proven writing skills, • Excellent analytical and problem-solving abilities, • Exceptional leadership and team management skills, • Deep understanding of procurement, preferably government procurement, • Effective interpersonal and facilitation skills, • Strong negotiation and contract management skills, • Ability to work collaboratively across HCR departments and external partners What we offer at NYSHCR: • Extensive benefits package including paid leave, including excellent health, dental, vision and retirement benefits with the New York State & Local Employees’ Retirement System., • Promotional opportunity for dedicated professionals, • Work life balance benefits including a 37.5 hour work week and paid time off benefits including, vacation, sick, personal days, and Federal Holidays, • Opportunity for compressed scheduling, • 12 weeks of Paid Parental Leave, • Paid Family Leave, • Opportunity for compressed/flextime scheduling, • Cash in for Wellness! This program provides you with the option of buying or renewing a health club membership of your choice or enrolling in a weight loss and or smoking cessation program, using your sick leave accruals., • Tuition reimbursement program – for job related and non-job related courses, • Vacation Leave Buy-Back program – Subject to approval, every year eligible employees may exchange previously earned and accrued vacation time in return for cash compensation (at employee’s daily rate of pay at time of exchange), • Access to Plum Benefits – savings on movie tickets, theme parks, hotels, tours, Broadway shows and more!, • Optical reimbursement program – Employees are eligible for optical, hearing aid, and podiatric expenses not otherwise covered by insurance, with a maximum aggregate amount of $650 per year, per family. Unused yearly balances may be carried over to the next year for a maximum of $1300 About New York State Homes and Community Renewal: Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low and moderate income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders. Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction. finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies.

Job Description YOUTH DEVELOPMENT SPECIALIST Program: Prevention/Stronger Together Type: Full-time; non-exempt Pay Range: $21.00 – $24.00 (HOURLY) Job Ref. #: 111 Schedule: Monday-Friday, 9am – 5pm w/ flexibility as needed About Us: St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. Our DEIB initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision: St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Job Overview: The Youth Development Specialist works with the Prevention Program Social Worker, Case Planner(s), and Family Advocate, to provide services to families within Albany County. The Youth Development Specialist will work with all targeted youth to provide concrete support and skill building, to strengthen age-appropriate life skills and support their educational/vocational and recreational interests. The Youth Development Specialist works with their team on each case to determine the needs of the targeted child in regard to community resources, after school programming, and enrichment activities. Requirements: • Bachelor’s degree in human services or education, preferred; Associates required., • Ability to work: Monday-Friday, 9am –5pm, w/flexibility as needed., • Knowledge of community resources, including school districts, law enforcement, local churches, recreational sites and clubs., • Competence to remain composed, especially under crisis conditions, is highly important., • Experience working with multi-problem families, and helping them to address their goals., • Proficient in Microsoft Office Suite, Google Business Suite, and other data processing systems, & use Secure Internet practices., • Clean & Valid NYS Driver’s License (actively licensed at least one year), and reliable vehicle is required., • A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis., • Accept all referrals from Albany County Department for Children, Youth and Families Prevention intake department for the prevention program; Attend intakes within 24 hours of receiving referral., • Attend home visits with the families in order to assess the needs of the children for essential community linkages., • Make the linkages for youth to the community activities that align with their goals and interests., • Coordinate services by attending service plan reviews and other meetings, and via phone contacts., • Coordinate with the families and the Primary Clinician/Case Planners around the child(ren)’s needs and progress., • Administer the NYS Child Adolescent Needs and Strengths Assessment to help identify targeted areas of need., • Complete progress notes and contributions to the Family Assessment and Service Plans within the NYS OCFS Connections system, in a timely and efficient manner., • Complete additional paperwork as needed for the program., • Advocate for the program and our clients with other agencies in the community., • Work as a team with the Primary Clinician/Case Planner/Family Advocate, and the Program Supervisor, who will team lead for all prevention cases., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options*: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit*, • Generous Combined Leave Time (CLT) and Paid Holidays*!, • $500 Employee Referral Bonus*, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*, • Pension Plan with Generous Agency Contribution*, • 403b Retirement Savings Plan*, • Life Insurance* – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement*, • Travel/ Mileage Reimbursement*, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!

Job Description STAFF DEVELOPMENT SPECIALIST – AGENCY-WIDE Title: Staff Development Specialist, Agency Location: Albany, NY Program: Staff Development & Training Type: Full-time / Non-Exempt Pay Range: $23.11 – $25.50 (hourly) Schedule: Monday - Friday, 8:00am – 4:00pm or 9am-5pm w/flexibility required, weekends as needed Job Ref. #: 0688 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us, please visit our website at: Position Overview The Staff Development Specialist facilitates training in classroom and virtual settings. The Staff Development Specialist will assist the Director of Staff Development in organizing, scheduling and conducting a variety of training programs, and will also assist with facilitating completion of required online trainings for new employees, as well as update trainings for existing employees, to meet program compliance standards. This position reports to the Director of Staff Development. Position Requirements • Associate’s degree required; Bachelor’s degree preferred. Relevant combination of education and experience may be considered., • Demonstrated training and group presentation skills are required., • Previous experience working in a human services agency is a plus!, • Clean and Valid New York State Driver’s License; actively licensed for at least one (1) year with reliable transportation*., • Above average proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite; and use secure Internet practices., • A professional record of integrity, proven reliability, and dependability., • A compassionate, positive, warm and caring mindset is highly desirable., • Ability to work flexible hours, outside of scheduled work hours, when necessary., • TCI Trainer certification and experience using TCI strategies and techniques with children who exhibit emotional and behavioral difficulties is highly preferred., • Current Red Cross First Aid/CPR/AED Instructor certification, preferred., • Excellent organization, planning and time management skills., • Strong communication and interpersonal skills, with the ability to build strong working relationships with regulatory bodies., • Experience with electronic learning management systems is a plus!, • Ability to function well in a high-paced and, at times, stressful environment., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • Demonstrates qualities of patience, flexibility and adaptability; and capable of exhibiting empathy for those in crisis. Essential Duties & Responsibilities include • Assists with the development, coordination, and facilitation of Supervisory and Leadership Training for both new and existing supervisors., • Works with the Director of Staff Development and program leadership in the development of trainings to be used where and when needed, specific to the needs of those program areas., • Facilitates of a variety of training programs including, but not limited to: Restorative Practices, Motivational Interviewing, Critical Time Intervention, Grief and Loss, Boundaries, and Trauma Informed Care., • Serves as one of the agency’s professional development trainers, providing training in Cornell University’s Therapeutic Crisis Intervention, CPR/First Aid, Medication Administration., • Responsible, with the Director of Staff Development, to maintain a current record of all training completed and in need of completion, in advance of expiration so that no employee is behind in required trainings and St. Catherine’s remains compliant with the regulations of its governing bodies., • Responsible to assist with notification of training needs to employees, department heads, and the Director of Human Resources, on a monthly basis, or more frequently, as needed to ensure proper communication of training needs is being provided and followed up., • Coordinates/oversees/facilitates completion of all required trainings for new employees and updates/refreshers for existing employees as necessary to meet compliance standards., • Assists the Director of Staff Development with development and coordination of an annual calendar of training. The calendar is updated semi-annually and includes the training sessions necessary to enable staff to meet the training requirements specific to their positions and to improve service delivery to clients., • Together with the Director of Staff Development and Associate Executive Director of Youth in Care, as well as IT staff, maintains the training department’s online accessibility., • Under the direction of the Director of Staff Development, and under the oversight of the Associate Executive Director of Youth in Care, and the Executive Associate Executive Director for Continuous Quality Improvement, ensures that training needs identified through the quality assurance program are addressed., • Seeks and maintains fluency in program evidence-based practice initiatives to the extent that they are necessary to inform the delivery of agency trainings., • Assists with oversight of evaluation/testing procedures for TCI, CPR/First Aid and Medication Administration certification of staff, as needed., • With the Director of Staff Development, communicates the results of training certifications to the Director of Human Resources and program leadership. Brings to the attention of these individuals any concerns or deficiencies noted during training., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • $500 Employee Referral Bonus, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment For more details about this position, click on the link below to download the full job description! About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about our programs, please visit our website at: EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. Background Check We are required to run a thorough and complete background check on All Candidates being considered for any position within our agency. Whether you are going to be a Permanent Employee, work with us through a staffing agency as a Temp, completing an Internship or perhaps you will be Volunteering with us. The background check includes Criminal Background Check (CBC) fingerprinting for the NYS Justice Center (NYS-JC) under the Office of Children and Family Services (OCFS). Some positions require additional fingerprinting under the Office of Mental Health (OMH) and/or the Department of Health (DOH). All candidates must successfully clear the background check process, following NYS-DOJ requirements. We pay for all our background checks!

Job Description As an Intake Specialist, you will communicate with individuals within the community who are seeking OMH residential services. You will gather information, make referrals, and complete paperwork for youth and families coming into program. You will report to the Executive Program Director, Residential and work onsite. Responsibilities: • Receive initial phone inquiries and written referrals., • Gather pertinent information to determine eligibility for services requested., • Refer to alternate service providers as requested or needed., • Gather and enter information into database including referral information, demographic data, change of status, etc., • Meet with clients and families to communicate relevant information regarding services and to receive signatures on releases of information and intake paperwork., • Prepare and distribute clinical record, admission paperwork and other documents for programs., • Develop general knowledge of all services to meet the needs of callers, including in emergency situations., • Schedule intake and admissions in collaboration with family and program., • Bachelor’s degree in human services field., • Prefer experience in human services field., • Must pass physical., • Must be able to complete TCI training., • Health care package: medical, dental, and vision, • Tuition reimbursement, • Paid time off, • Holiday Pay, • 401 (K) plan, • Life Insurance, • Loan repayment assistance

Job Description As a Peer Support Specialist, you will will work as part of an OnTrackNY team with program participants, family members, and other team members. The Peer Specialist will use lived experience to contribute to treatment planning for each participant. You will report to the Director of OnTrack and will work on-site with travel required. Responsibilities: • Use your personal recovery story to instill hope and demonstrate goal attainment, using selective self-disclosure about lived experience with mental health problems, substance use, and other aspects of their lives, maintaining a primary focus on the issues participants present., • Enhance initial outreach, engagement and retention efforts to help participants and families stay connected to the program., • Assist in engagement and retention activities to promote optimum involvement with the team, including helping team to maintain a youth-focused, recovery-oriented approach to outreach before and after participants enroll in the program., • Help individuals understand psychosis and develop and practice skills to help with illness management (individually or in groups)., • Demonstrate interpersonal communication skills and the ability to empathize with, relate to and work with participants of mental health services., • Demonstrate excellent judgment and ability to understand boundaries when working with participants of mental health services and colleagues., • Participate in activities related to community awareness of recovery and stigma reduction., • Participate in outreach and recruitment activities with the team, forging relationships with community providers and conveying the “spirit of OnTrackNY”., • Provide concrete and social supports to clients and families through case management supporting participant’s efforts towards returning to school or work., • Aid participants and families as they transition from OnTrackNY services., • Requires a HS diploma or GED. No prior related work experience required., • Requires New York Peer Specialist Certification (NYCPS)., • Can accept a provisional Peer Certificate but must be fully certified within one year of employment., • Health care package: medical, dental, and vision, • Tuition reimbursement, • Paid time off, • Holiday Pay, • 401 (K) plan, • Life Insurance, • Loan repayment assistance At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities. Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work. Company DescriptionWith an almost 200-year heritage behind it, Northern Rivers Family of Services is a leader in the field of human service agencies in New York State by providing innovative, comprehensive and life changing care for over 18,000 children, adults and their families throughout 41 counties in New York. We are dedicated to helping families where they need it most - in their own homes and communities, unless they need safer more comprehensive care. Then we intervene with our network of foster care homes, residential havens and crisis stabilization services. Northern Rivers with its member agencies Northeast Parent & Child Society, Parsons Child & Family Center and Unlimited Potential, provide help and hope to children who struggle with past abuse, mental health challenges and educational difficulties to nurture and empower them and their families to brighter futures and stronger communities. We also assist adults with impairments who need career training, employment and service navigation through our advocacy programs. If you want to change lives, including yours, we believe there’s no better place for you to start or continue your career than with Northern Rivers. We strive to deliver innovative care in terms of vocation, rehabilitative services, and trauma informed solutions to ensure our clients live their best lives. With more than 60 programs and services, along with administrative and support functions, there’s a place here for everyone. For more information, visit . Follow Northern Rivers on Facebook, Twitter, Instagram, and YouTube.With an almost 200-year heritage behind it, Northern Rivers Family of Services is a leader in the field of human service agencies in New York State by providing innovative, comprehensive and life changing care for over 18,000 children, adults and their families throughout 41 counties in New York. We are dedicated to helping families where they need it most - in their own homes and communities, unless they need safer more comprehensive care. Then we intervene with our network of foster care homes, residential havens and crisis stabilization services. \r\nNorthern Rivers with its member agencies Northeast Parent & Child Society, Parsons Child & Family Center and Unlimited Potential, provide help and hope to children who struggle with past abuse, mental health challenges and educational difficulties to nurture and empower them and their families to brighter futures and stronger communities. We also assist adults with impairments who need career training, employment and service navigation through our advocacy programs. \r\nIf you want to change lives, including yours, we believe there’s no better place for you to start or continue your career than with Northern Rivers. We strive to deliver innovative care in terms of vocation, rehabilitative services, and trauma informed solutions to ensure our clients live their best lives. With more than 60 programs and services, along with administrative and support functions, there’s a place here for everyone. \r\nFor more information, visit . \r\nFollow Northern Rivers on Facebook, Twitter, Instagram, and YouTube.

Job Description New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State. A Civil Service exam is not required for this position. Candidates must meet the minimum qualifications outlined below to be considered. NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. Duties and Responsibilities: • Take training and become certified as a Section 8 HCV specialist; participate in other trainings as required., • Serve as subject matter expert in utilizing Emphasys Elite system., • Develop new report enhancements using Crystal Reports and complete the entire development iteration, including deployment into the Elite system. Using SQL query for single/batch correspondence letter and reports., • Assist the Data System Manager in their duties and provide technical support to ensure the efficient functioning of the system., • Serve as an IT administrator responsible for managing Elite system setup, user access, integration, and providing support for technical issues by coordinating with subject matter expert (SME), Vendor, Statewide staff, and end-users., • Participate in the planning, organization, and implementation of activities related to Software (SaaS) utilized by the organization., • Coordinate with the New York State Office of Information Technology Services to ensure compliance with Statewide data security and other federal and state requirements., • Develop procurement and bid request and review bids for technology related services when necessary., • Work with vendors to execute short-term and long-term projects according to plan and ensure that the project meets New York State standards., • Assist with training in all aspects of software products and hardware., • Participate in reviewing and maintaining access of end-users in gov’t azure cloud that houses Emphasys Elite system., • Provide support and oversee the implementation of enhancements and fixes applied to software product., • Communicate with personnel and outside agencies to exchange information, coordinate activities and resolve issues or concerns; serve as a liaison between users, technicians, contractors, vendors, and others., • Prioritize and schedule requests for technical support services to the Vendor; ensure user needs are met and technical support issues are resolved in a timely manner., • Aid Vendor technicians in troubleshooting software, hardware, and network issues., • Install and configure new technology as required; research, identify and evaluate new hardware and software that would benefit the organization and make purchasing recommendations., • Support the End-of-Month payment processing, that allows for LAs to transmit updated case information for the purpose of making payments to program stakeholders., • Support system integrations and processes that allow for payment transactions in conjunction with our partnering financial institution, the New York State Department of Taxation and Finance (DTF), and the New York State Housing Trust Fund Corporation’s Office of Financial Administration., • Assist with data accuracy verification by querying, reviewing, and verifying data field mappings., • Conduct user acceptance testing of requested system customizations, to include documents testing procedures and results., • Support the system performance testing review process and system integration testing process., • Identify changes needed in existing systems to comply with new federal and state directives., • Maintain file server for the Organization’s internal knowledge base, perform SQL programming of application interfaces; develop and support database systems., • Maintain a variety of records and reports related to enhancements, resolutions, and projects., • Must have 3 years minimum experience of Emphasys Elite system, HQS Mobile, and crystal report., • Self-starter; able to work independently; organized., • Customer service oriented., • Good written and oral communication skills. This job description is not intended to be all inclusive and employee will be expected to perform other reasonably related duties as assigned. What we offer at NYSHCR: • Extensive benefits package including paid leave, including excellent health, dental, vision and retirement benefits with the New York State & Local Employees’ Retirement System., • Promotional opportunity for dedicated professionals, • Work life balance benefits including a 37.5 hour work week and paid time off benefits including, vacation, sick, personal days, and Federal Holidays, • Opportunity for compressed scheduling, • 12 weeks of Paid Parental Leave, • Paid Family Leave Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low and moderate income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders. Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction. finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies. Applicants must include resume and cover letter New York State is an Equal Opportunity Employer (EOE)

Job DescriptionCEO is a Community Action Agency that’s committed to making a positive impact by supporting our customers, colleagues and community. We’re looking for individuals to join our agency that support and believe in our Values of: Helping Others, Respect, Accountability, Innovation & Teamwork. CEO’s many programs offer a broad range of services to meet the needs of our community. Our Community Resources Department is seeking a Youth Support Specialist that will: • Conduct outreach and individual support services to youth and their families to assist with goals and needs to help reduce violence amongst youth in Rensselaer County., • Provide ongoing case management services, including reviewing and approving financial assistance to youth/families based on goals to support youth prevention services., • Regularly meet with youth and/or families to conduct intake, needs assessment, referrals, and assist with financial needs., • Develop and maintain relationships with youth serving organizations, and work collaboratively to remove access barriers to resources CEO has available to them; this includes spending time at alternative locations to conduct outreach, intake, and follow up activities., • Assist with a variety of initiatives aimed to assist youth and their families., • Conduct outreach and engagement to assist with communication of available resources internally and externally., • Work with community partners and stakeholders with a specific focus on those who offer services for youth and families., • Open and maintain customer files, services, and case notes for customers in a centralized intake database. Complete regular reporting and track outcomes as requested. Qualifications: • 2 or more years of ongoing case management work with a focus on at-risk youth ages 12-24., • Bachelor’s degree in human services or equivalent combination of education, training and experience providing youth and family services., • Experience with eligibility determinations and financial/benefit issuance preferred., • High proficiency with computer skills, specifically Microsoft office, email and website access., • Candidates must be authorized to work in the US without the need for Visa Sponsorship Other Benefits Include: • Competitive Hourly Rate Offered$25, • M-F 35 hours per week, with some flexibility in schedule needed to meet community needs on nights and/or weekends., • 12 paid holidays, 1 week off between Christmas and New Years., • PTO/Sick time accrual, • Casual Dress Code, • Telemedicine offered to staff, • Employee Assistance Program, • Healthcare, Dental, and Vision Insurance (Flexible Spending/Dependent Care Accounts) *, • Cash payment of three thousand dollars for waiving health insurance (FT)*, • Optional 403(b) Retirement Plan*, • When eligible, Employer Sponsored Pension Plan starting at 5% of salary contribution*, • CEO qualifies eligible employees for the Federal School Loan Forgiveness Program* Please note: applicants for this position will be required to complete standard background clearances. Apply: Call: 518-272-6012, ext. 301 EOE/AA

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